What is the Total Connect Platform?

Total Connect is an interactive service platform that is used with Honeywell Alarm Systems. The service allows a user to control their Honeywell Panel in a multitude of ways. We strongly recommend the service for any monitored customer with a Honeywell System because of its great features.

The current version of Total Connect is known as Total Connect 2.0, or simply TC2. The Total Connect 2.0 service can be accessed from any web browser at the corresponding website. It can also be accessed from any iOS or Android device. This is done using the Total Connect 2.0 Mobile App. The Total Connect 2.0 Mobile App is available for free download from both the Apple App Store and the Google Play Store. For users on Windows phones, there is no app, but you can use the browser on your mobile device to access the web page.

There are many functions that can be performed from Total Connect. A user can access the service at any time to arm or disarm their system, check the current status of security sensors, operate Z-Wave smart home devices, and view the live feed of any programmed Total Connect Security Cameras. By using the Total Connect 2.0 Mobile App, these actions can be performed from nearly anywhere in the world.

Total Connect is used by both self-monitored customers and monitored customers with central station monitoring. However, the service is particularly important for self-monitored customers. Self-monitoring means that the system is not connected with a central station for automatic dispatch. Instead, the end user receives push, text and/or email alerts regarding any system events. From there, it is up to them to contact any emergency help that is needed.

Without Total Connect, a self-monitored customer will have no way of receiving these alerts so that they can request police, medical or fire help. Customers with central station monitoring can also receive these alerts from Total Connect, but they will also be able to rely on service from a central monitoring station. For more information on the differences between self-monitoring and central station monitoring, please review our alarm monitoring page.

In order to use Total Connect, a Honeywell Alarm System must have an active IP or cellular connection. Depending on the type of system, it may be necessary to install an IP or cellular communicator with the system. The user will also need an alarm monitoring plan that includes access to the service. The user's monitoring company will help them set up a Total Connect 2.0 account so that they can access the service.