Frequently Asked Questions
How Do I Add a Duress Code Using the Alarm.com Customer App?
Alarm.com allows users to configure a Duress Code using the Alarm.com customer app. When a user disarms using the Duress Code, a silent alert is sent to monitoring. Learn more.
How Do I Add a Duress Code Using the Alarm.com Customer Website?
Alarm.com allows the end-user to configure a Duress Code for their system remotely. This option is not available through the dealer portal. Learn about remote Duress programming.
How Do I Swap Out A Keypad on a VISTA-20P, VISTA-15P, or VISTA-21iPLTE?
To replace a keypad, first check its address by holding down the 1 and 3 keys simultaneously. Note the address. Remove the old keypad, install the new keypad, and set the address.
What is the Default Master Code On a 2GIG Edge?
The 2GIG Edge has a default Master Code of 1111. This code is almost always changed for security purposes. Learn about the 2GIG Edge Master Code and how to change it.
Can I Use a Honeywell 5816 Sensor With a Honeywell Home PROA7PLUS?
The Honeywell Home PROA7PLUS will support a Honeywell 5816 after a PROTAKEOVER Legacy Receiver has been installed inside the panel. Learn about using a 5816 with a PROA7PLUS.
Can I Use the Honeywell Home PROA7PLUS with Total Connect 2.0?
The PROA7PLUS has a built-in AlarmNet IP Communicator that allows it to work with Total Connect 2.0. Cellular modules are also available. Learn about using the PROA7PLUS with TC2.
Does the 2GIG Edge Support Z-Wave?
There is a Z-Wave Plus V2 700-Series Z-Wave Controller inside every 2GIG Edge. It is used for pairing with devices like lights, locks, and thermostats. Check out 2GIG Edge Z-Wave.
How Do I Set Up My Alarm.com System With Google Home?
An Alarm.com account can be set up with Google Home and Google Assistant by following one of four (4) different methods. Learn how to integrate Alarm.com with Google Home.
How Does the Qolsys IQ Remote Behave On a Partitioned System?
If you have a Qolsys Remote set up with a partitioned IQ2 or IQ2+, then it can only control its assigned partition. Learn to use an IQ Remote with a partitioned IQ2 or IQ2+.
How Do I Add a Z-Wave Lock to a Honeywell Home PROA7PLUS?
The PROA7PLUS has a built-in PROWIFIZW, so Z-Wave locks can be readily paired. User codes can be pushed over to the lock for unlocking and automatic system disarming. Learn more.
Alarm.com allows users to configure a Duress Code using the Alarm.com customer app. When a user disarms using the Duress Code, a silent alert is sent to monitoring. Learn more.
Added:
How Do I Add a Duress Code Using the Alarm.com Customer Website?
Alarm.com allows the end-user to configure a Duress Code for their system remotely. This option is not available through the dealer portal. Learn about remote Duress programming.
Added:
How Do I Swap Out A Keypad on a VISTA-20P, VISTA-15P, or VISTA-21iPLTE?
To replace a keypad, first check its address by holding down the 1 and 3 keys simultaneously. Note the address. Remove the old keypad, install the new keypad, and set the address.
Added:
What is the Default Master Code On a 2GIG Edge?
The 2GIG Edge has a default Master Code of 1111. This code is almost always changed for security purposes. Learn about the 2GIG Edge Master Code and how to change it.
Added:
Can I Use a Honeywell 5816 Sensor With a Honeywell Home PROA7PLUS?
The Honeywell Home PROA7PLUS will support a Honeywell 5816 after a PROTAKEOVER Legacy Receiver has been installed inside the panel. Learn about using a 5816 with a PROA7PLUS.
Added:
Can I Use the Honeywell Home PROA7PLUS with Total Connect 2.0?
The PROA7PLUS has a built-in AlarmNet IP Communicator that allows it to work with Total Connect 2.0. Cellular modules are also available. Learn about using the PROA7PLUS with TC2.
Added:
Does the 2GIG Edge Support Z-Wave?
There is a Z-Wave Plus V2 700-Series Z-Wave Controller inside every 2GIG Edge. It is used for pairing with devices like lights, locks, and thermostats. Check out 2GIG Edge Z-Wave.
Added:
How Do I Set Up My Alarm.com System With Google Home?
An Alarm.com account can be set up with Google Home and Google Assistant by following one of four (4) different methods. Learn how to integrate Alarm.com with Google Home.
Added:
How Does the Qolsys IQ Remote Behave On a Partitioned System?
If you have a Qolsys Remote set up with a partitioned IQ2 or IQ2+, then it can only control its assigned partition. Learn to use an IQ Remote with a partitioned IQ2 or IQ2+.
Added:
How Do I Add a Z-Wave Lock to a Honeywell Home PROA7PLUS?
The PROA7PLUS has a built-in PROWIFIZW, so Z-Wave locks can be readily paired. User codes can be pushed over to the lock for unlocking and automatic system disarming. Learn more.
Added: