Frequently Asked Questions

How Do I Add a Honeywell IP Camera to Total Connect?
In order to add a Honeywell IP camera to Total Connect, you must contact your alarm company and have them add the camera to your Total Connect account.
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How Do I Cut the Time Delay on My Honeywell Lynx Touch Alarm System?
In order to cut the time delay on a Honeywell alarm system, the user must access the program menu and adjust the entry and exit delays to the desired length.
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How Do I Program a Kwikset 910 to a Honeywell Lyric?
A Kwikset 910 lock can be programmed to a Honeywell Lyric using the automation settings on the Lyric. After this, the lock can be installed into the door.
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How Do I Program an IQ Fob-S to a Qolsys IQ Panel 2?
An IQ FOB-S can be programmed to a Qolsys IQ Panel 2 by auto-learning it to the panel. Once the IQ FOB-S has been enrolled, it should function with the panel.
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How Do I Turn Off the Pet Immunity on My Honeywell 5800PIR-RES?
Pet immunity cannot be turned off on a Honeywell 5800PIR-RES motion detector. Users who want to disable this feature should consider the 5800PIR instead.
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How Do I Add a User Code to a Qolsys IQ Panel 2?
A user code can be added to a Qolsys IQ Panel 2 by accessing the panel's user management settings. Once added, the user code can arm and disarm the panel.
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How Do I Connect to an IPCAM-WO's Setup?
In order to connect to the setup of an IPCAP-WO, you must login to Total Connect. From Total Connect, you can make changes to the settings of your camera.
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How Do I Reset My Qolsys IQ Panel 2 to Factory Defaults?
In order to reset your Qolsys IQ Panel 2 to its factory default settings, access the dealer settings of the panel and conduct a master reset of the device.
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What Happens to a Qolsys IQ Panel 2 When the Internet Goes Down?
A Qolsys IQ Panel 2 will appear unaffected when the internet goes down, as this connection is not supervised by the panel. This is because the system requires cellular communication for monitoring and remote services. The WIFI connection is more for convenience. Read on to find out more.
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Qolsys IQ Fob vs IQ Fob-S
The Qolsys IQ Fob-S features "S-Line encryption", but the regular IQ Fob does not offer such security. The two keyfobs function exactly the same otherwise.
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