Frequently Asked Questions

How Do I Upgrade a 2GIG GC2e to Use LTE?
Older 3G and CDMA Cellular Communicators were never used with the GC2e, because the system is too new. Find out how the 2GIG GC2e isn't affected by the 3G Sunset.
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How Do I Upgrade a 2GIG GC3e to Use LTE?
The 2GIG GC3e is such a new system that it never used older 3G and CDMA Communicators. Therefore, you would never really "upgrade" a 2GIG GC3e to use LTE. Learn about the GC3e.
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How Do I Upgrade a Qolsys IQ Panel 2 Plus to Use LTE?
The Qolsys IQ Panel 2 Plus System already has a built-in LTE Communicator. You must activate the communicator for monitoring service. Learn about the Qolsys IQ Panel 2 Plus.
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How Do I Upgrade a Honeywell Lyric to Use LTE?
The Lyric has a side slot where you can insert a cellular communicator. You must activate the communicator after it has been installed. Learn how to upgrade a Lyric to LTE.
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Can I Use Cellular Communication On a Honeywell L3000?
Honeywell offers two (2) LTE cellular communicators for the L3000. These are the LTE-L3A and the LTE-L3V. Learn about the LTE communicators for the Honeywell L3000 System.
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Will a Siren Sound On VISTA-20P Without a Backup Battery?
When you use a siren on a VISTA-20P it will either draw power from the system's backup battery or from an auxiliary power supply. Learn about using a siren with a VISTA-20P.
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How Do I Enroll the DSC PG9944 With the Qolsys IQ Panel 2 Plus?
The PG9944 can be enrolled with an IQ Panel 2 Plus by putting the system into its enrollment mode and activating the enrollment function on the sensor. Learn to enroll the PG9944.
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How Do I Connect a T6 Thermostat to an Eero Router?
The Honeywell T6 WiFi Thermostat will work with an Eero wireless router. Unfortunately, because of Eero's decision not to segment their 2.4 GHz and 5 GHz networks, the T6 may have trouble registering. Let us walk you through how to get the T6 connected.
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Can the Qolsys IQ Remote Perform Smart Scenes?
To use an IQ Remote for smart scenes, the main IQ Panel 2 must be running Firmware Version 2.4.0 or higher, and it must be connected with Alarm.com. Learn about the IQ Remote.
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Where Can I Buy Light Modules for the Qolsys IQ Panel 2 Plus?
Alarm Grid sells Z-Wave Plus lights that can be easily integrated with Qolsys IQ Panel 2 Plus Alarm Systems. Learn about Z-Wave lights for the Qolsys IQ Panel 2 Plus.
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