Frequently Asked Questions
Can I Choose Which Central Station I Use with Alarm Grid?
All Alarm Grid customers who receive central station service are connected with Criticom Monitoring Service. Customers cannot select a different station. Learn about Alarm Grid.
What is Good About No Contract Monitoring?
A major benefit of Alarm Grid monitoring is that it is no-contract. You can leave Alarm Grid at any time without paying cancellation fees. Learn about no-contract monitoring.
Are Door and Window Contacts Tamper Proof?
Most door and window contacts have protections put in place to prevent intruders or other people from tampering with them. Find out how door and window contacts are tamper proof.
How Do I Use the August Smart Lock Pro with Apple HomeKit?
The August Smart Lock Pro is paired with HomeKit using the August Home App. You need a HomeKit Hub within Bluetooth range of the lock. Learn to pair the August Lock with HomeKit.
Why Are The Zones On My 2GIG TAKE-345 All Showing Low Battery?
When the backup battery for a 2GIG TAKE-345 Wired to Wireless Converter is low, all the associated zones will show a low battery. Learn about the 2GIG TAKE-345 Converter Module.
What Are The Resideo Total Connect 2.0 Camera Recording Limits?
Each Resideo TC2 Camera has a limit to the number of clips that can be stored on Total Connect 2.0. This limit varies between different cameras. Learn about Resideo IP Cameras.
How Do I Connect the August Smart Lock Pro to a WIFI Network?
To connect the August Smart Lock Pro to a WIFI Network, you will need an August Connect WIFI Bridge. The pairing is done through the August App. Learn about the Smart Lock Pro.
How Do I Use the August Smart Lock Pro with Total Connect 2.0?
The August Smart Lock Pro can be used with Total Connect 2.0 through Z-Wave or through WIFI. A Connect WIFI Bridge is needed to use WIFI. Learn about the Smart Lock Pro.
Are Alarm Grid Systems Tested by a Nationally Recognized Testing Laboratory?
Nearly every system sold by Alarm Grid is certified by a Nationally Recognized Testing Laboratory. We cannot guarantee this for systems we takeover. Learn about our systems.
Could a Burglar Disable My Alarm?
Unless a burglar knew a valid code, they would not be able to disable your alarm system. Emergency dispatch will still be sent if the panel is destroyed. Learn about alarm panels.
All Alarm Grid customers who receive central station service are connected with Criticom Monitoring Service. Customers cannot select a different station. Learn about Alarm Grid.
Added:
What is Good About No Contract Monitoring?
A major benefit of Alarm Grid monitoring is that it is no-contract. You can leave Alarm Grid at any time without paying cancellation fees. Learn about no-contract monitoring.
Added:
Are Door and Window Contacts Tamper Proof?
Most door and window contacts have protections put in place to prevent intruders or other people from tampering with them. Find out how door and window contacts are tamper proof.
Added:
How Do I Use the August Smart Lock Pro with Apple HomeKit?
The August Smart Lock Pro is paired with HomeKit using the August Home App. You need a HomeKit Hub within Bluetooth range of the lock. Learn to pair the August Lock with HomeKit.
Added:
Why Are The Zones On My 2GIG TAKE-345 All Showing Low Battery?
When the backup battery for a 2GIG TAKE-345 Wired to Wireless Converter is low, all the associated zones will show a low battery. Learn about the 2GIG TAKE-345 Converter Module.
Added:
What Are The Resideo Total Connect 2.0 Camera Recording Limits?
Each Resideo TC2 Camera has a limit to the number of clips that can be stored on Total Connect 2.0. This limit varies between different cameras. Learn about Resideo IP Cameras.
Added:
How Do I Connect the August Smart Lock Pro to a WIFI Network?
To connect the August Smart Lock Pro to a WIFI Network, you will need an August Connect WIFI Bridge. The pairing is done through the August App. Learn about the Smart Lock Pro.
Added:
How Do I Use the August Smart Lock Pro with Total Connect 2.0?
The August Smart Lock Pro can be used with Total Connect 2.0 through Z-Wave or through WIFI. A Connect WIFI Bridge is needed to use WIFI. Learn about the Smart Lock Pro.
Added:
Are Alarm Grid Systems Tested by a Nationally Recognized Testing Laboratory?
Nearly every system sold by Alarm Grid is certified by a Nationally Recognized Testing Laboratory. We cannot guarantee this for systems we takeover. Learn about our systems.
Added:
Could a Burglar Disable My Alarm?
Unless a burglar knew a valid code, they would not be able to disable your alarm system. Emergency dispatch will still be sent if the panel is destroyed. Learn about alarm panels.
Added: