Alarm Grid Closed Christmas Eve & Day 2020

In observance of Christmas Eve and Day, Alarm Grid will be closed Thursday, December 24th and Friday, December 25th. We will not be checking email or answering phone calls during this time. We will reopen on Monday, December 28th. We apologize for any inconvenience this may cause.

If you need to contact us while we are away, please email support@alarmgrid.com, and we will do our very best to reply back on Monday when we reopen. Please understand that we expect to have a large volume of emails in front of us upon our return, and many members of our team are still fighting illnesses. We ask you to please bear with us as we try to keep up!

Remember that our central station partner Criticom is open 24/7 every day of the year, and so is Rapid Response, the central station that services our monitored customers in Canada. You can still reach out to your appropriate central station if you need to cancel a false alarm or put your system on test mode. Criticom is best reached by calling our phone number (888) 818-7728, and choosing option [9]. Rapid Response can be contacted by calling (800) 932-3822. Please only call the central station for related matters. All other inquiries should be sent to our support email address.

We hope that everyone has a fun and safe holiday, whether you celebrate Christmas, another event, or nothing at all. We know that many of you may be reluctant to travel or visit with your family and friends this year. If you do decide to travel, make sure to arm your security system before you leave! We will see you again on Monday.