January 2015 Archives

Alarm Grid has co-branded Total Connect. For those who wanted to feel a bit more like they were part of the AG family, now is your chance. Every time you login to Total Connect 2.0 from your computer, you'll see our beautiful logo up in the right hand corner instead of the old Total Connect logo. On your phone, you will see it at login, and on our information page along with all the necessary information for connecting to support.

For our long-time self monitoring and monitoring plus customers, nothing has changed except the branding of the application. You should continue to get all your emails and texts just as you have in the past, and the application is the same easy to use application you've become familiar with. Just remember, if you have any questions at all regarding your Alarm Grid Total Connect experience, please email support@alarmgrid.com.

If you are new around these parts and are just looking to give Total Connect a try, we have setup a dummy account that will let you test drive Total Connect.

The last few weeks, we have been hearing rumblings that Home Security Store has not been answering their phones or emails. We have to date not commented on it, since we really don't know anything at all about their financial situation. That said, we know they have sold a lot of product over the years, and that there seems to be a lot of customers feeling a little bit like they are caught in the lurch. And after this CEPro story came out, we thought it was probably time to say something.

While we can't offer advice for those who are waiting on product, other than to say that we offer many of the same products as HSS sells, we can certainly speak to the service/monitoring side. If this is your first time at Alarm Grid, you probably don't know anything about who we are. We are a well-reviewed alarm monitoring provider that happens to sell high quality home security equipment. Most recently, we've begun selling the Honeywell L7000 and L5200 security systems, which are some of our favorites, and which we highly recommend to anyone looking for a system. We pride ourselves on the free tech support we provide to all of our customers. In the last year, we have been over-run with the tech support needs of DIYers who love us!

So for those of you stuck in the middle of the HomeSecurityStore.com mess, we would love to hear from you. Please email support@alarmgrid.com (it's the best way to contact us), or call 888-818-7728. If you call in and don't get an answer, leave us a message. We are quick to respond, and will call you back ASAP. We've been inundated the last few weeks with calls about this Home Security Store situation. So forgive any waiting, and let us help you get the help you need for the products you have received.

We love supporting projects that we both believe in and personally enjoy as a group. Longform is one such project. As avid listeners, we are happy to support such an incredible and well-tuned into podcast.

Alarm Grid is new to sponsorships, but we decided that we wanted to support projects that we were personally excited about as a team. Sure, Longform gives us some great coverage by mentioning our name and describing our monitoring service and our installation videos, but more than that, we are very happy to be getting a chance to support the podcast and it's wonderful team of personalities.

Longform is kind of neat, if you've never been to the site, we highly recommend it. Nothing to do with home security equipment, but a lot to do with reading. Since their inception, Longform has been dedicated to showcasing longer written pieces. Whether fiction, journalistic, or biographical, Longform has really been a powerful part of shaping the modern landscape of both online and offline written content. Whereas newspapers are busy cutting staff and pushing ambulance and fire-truck chasing journalism that Longform's readers tend to be interested in the more in-depth, beautiful prose of well-seasoned writers. And while we really don't have an interest in taking political positions here at Alarm Grid, what excites us about what Longform does is that they feature writings on their site and they interview writers on their podcast. Some of these pieces are political, some are fictional, some are just plain old good stories. They get into the heads of authors, and have them discuss their creative processes.

For those interested in listening to the most recent Longform podcast that Alarm Grid has sponsored, please simply click here.