September 2017 Archives

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Hey everyone! It's hurricane season, and this year, things are turning out to be a real doozie. Irma's heading right for our Florida office. And if it does hit, we're very likely going to have to shut down the bulk of our support team for a few days.

That will mean longer wait times on the phones, limited activations during that time, and longer wait times for tickets. We apologize, but ask you to bear with us while we prepare for the storm. There is a chance that we will lose power for a few days as well, which will further limit our support.

In the meantime, the best way you can help us get you faster support is by doing the following during the hurricane...

  • Before getting in touch, check to see if we have a FAQ or YouTube video that answers your question.
  • email us instead of calling us. support@alarmgrid.com
  • If you call, please leave us a message. Those get converted to support tickets. We can see them and deal with them quickly that way.

Please do your best to keep our phones clear. We can work on support tickets as a team much more quickly than we can get to phone calls.

If you are in the path of the storm...

  • Don't call us. Take cover. In case of an emergency, call your first responders.
  • Consider putting your system on test for the remainder of the storm or completely powering it down by disconnecting the battery and unplugging the transformer from the wall.
  • If you are in a flood zone, consider putting your system in a high enough place to avoid damage.

Apart from that, we appreciate your good thoughts and prayers as we prepare for what is looking like it's going to be a monstrous storm.

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There are many factors that you should consider when choosing a home monitoring plan. You will want a plan that is affordable, offers all the necessary features, ensures protection for you and your family and provides you with all the support and help required for maintaining your system. With all of this in mind, the Gold-level monitoring plan from Alarm Grid is an ideal solution for many users. This $35 per month monitoring plan will provide you and your family with everything that is needed for you to stay protected and feel completely safe at home, all at a very affordable price.

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Alarm Grid also provides users with top-quality central station monitoring. Our company is proud to partner with Criticom Monitoring Services, a company dedicated to protecting more than 800,000 people across the United States. Criticom features three central monitoring stations located in California, Florida and New Jersey, ensuring that you and your family are always kept safe and secure. With Criticom service, you have the ability to connect with a live operator 24/7 who can contact emergency personnel in the event of a confirmed alarm. Help will always be available if you need it, and there will never be any hidden charges or fees. The support that you need will always be there - when you need it and how you need it.

In addition to outstanding customer support and fantastic home security and protection, the Gold Plan from Alarm Grid also includes several other amazing features that make it a phenomenal value. With the Gold Plan, you will receive cellular monitoring, which is substantially more reliable than standard IP monitoring. This will ensure that your system is always able to send outbound signals in the event of an alarm, making it a must for users who want to know that their home is always protected.

Our Gold Plan also provides connectivity with either Total Connect or Alarm.com, depending on which type of panel is owned. These great platforms allow users to remotely arm or disarm their security panel, check the status of their devices and remotely activate any home automation Z-Wave devices. Using these platforms can provide users with significant peace of mind when they are away from home, and they make interacting with your home security system more exciting than ever before.

Although the Gold Plan from Alarm Grid is not the cheapest monitoring plan available, the exceptional service you receive, the guaranteed protection for your home and the plethora of features that are included make it well worth the price. For home security, choosing the cheapest option available isn’t always the best option. With Alarm Grid, you will receive an affordable service that has all the tools and resources required for protecting your home and your family. We hope that you will consider Alarm Grid for all your home security needs, and our team looks forward to serving you and your family in the future.

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