September 2024 Archives

The First Alert brand, by Resideo, recently unveiled three new camera models, marking their first camera release in years. The VX Series includes an indoor camera, an outdoor camera, and a video doorbell. These cameras are designed to enhance end-user security and work with Total Connect 2.0.

There are a ton of cameras on the market, and it can be tough to decide which camera or system is right for you. So, we wanted to take a moment and highlight the features of these relatively new First Alert VX cameras. One of the biggest reasons to choose these cameras is that they are compatible with Total Connect 2.0. This is Resideo's remote access platform.

These days, if you can't control an electronic device from anywhere using a smartphone app, you're doing something wrong. From monitoring your pool's water temperature to receiving a notification from your refrigerator to pick up milk, the Internet of Things (IoT) has changed how we do nearly everything.

With that in mind, one of the features to scope out when looking for a security system, camera system, or combination of both is how you interact with that system remotely. For the VX Series cameras and most Resideo or Honeywell panels, remote control is achieved using Total Connect 2.0.

To quickly connect the dots, Resideo, formerly Honeywell, owns the First Alert Professional brand. They also own AlarmNet, which provides the network through which most Resideo, Honeywell, Honeywell Home, and First Alert Professional products communicate when using WIFI, ethernet, or cellular devices. Most communicators are sold under the AlarmNet brand. However, all of these brands, except for a few currently produced Honeywell products, live under one big Resideo umbrella.

Here's an example of what happens with an alarm on one of these panels.

For this example, we'll assume you have a Honeywell Home PROA7PLUS panel with a WIFI and cellular communicator. With this system, you have central station monitoring and Total Connect 2.0:

1. An alarm that requires a notification to the end-user, a report to a central station, or both occurs.
2. The PROA7PLUS transmits the alarm signal. It will use WIFI if available, and cellular if WIFI is down.
3. The signal travels through the network (WIFI) or the carrier (cellular) to a server at AlarmNet. The carrier may be AT&T or Verizon within the US. It could be Rogers or Telus in Canada.
4. Based on the MAC address of the communicator where the signal originated, the AlarmNet server matches the signal with an account and forwards the alarm information to the proper central station. With Total Connect 2.0, a notification will also be sent to the end-user, if enabled. Steps 1 - 4 occur within seconds.
5. The central station processes the signal according to its policies and any instructions provided by the end-user.

The VX Series cameras can be used with Total Connect 2.0 on a stand-alone video account, or, in conjunction with a security system. Here at Alarm Grid, we offer our Platinum Plans (Self or Full) which include security, remote control with automation, and video, or our stand-alone Video Monitoring plan which can be used without a security system.

Any plan that includes cellular communication also includes IP (WIFI or ethernet) at no additional cost. Each video plan allows up to eight (8) cameras. The smart camera package will allow up to 50 clips per day, per camera. Video for the VX camera lineup is stored on the TC2 server for 30 days.

First Alert Pro VX1 HD Video Doorbell

The First Alert Pro VX1 HD Video Doorbell (SKU: CAMW-WDB) boasts a 5MP camera, 2-way audio, dual-band WiFi, and intelligent event detection. Its advanced AI can accurately distinguish between people, packages, vehicles, and animals minimizing nuisance notifications and recordings.

Equipped with a built-in LED, color night vision, and a siren that can be manually activated, the VX1 doorbell offers enhanced security. Its wide dynamic range (WDR) technology uses both hardware and software to ensure vibrant color and high-quality video, even in challenging lighting conditions.

The VX1 HD comes with some nice accessories. It offers a trim ring in either gray or white. It can be mounted with either a straight or an angled mounting bracket A mechanical chime adapter is included, along with a doorbell release/reset tool, and mounting hardware. The VX1 is made of UV-resistant material to withstand harsh sunlight and other outdoor elements.

First Alert Pro VX1 HD Data Sheet
First Alert Pro VX1 HD Install Guide

First Alert Pro VX1 HD Specifications:

• Device Type: Video Doorbell Camera.
• Compatibility: Total Connect 2.0 Video Plan REQUIRED. Each VX1 counts as one camera when used with any video plan.
• Power Requirements: 16 VAC to 24VAC, 10VA minimum.
• Chime Compatibility: Mechanical and Digital Chimes with included Chime Adapter.
• Speaker: 93dBA @0.1m
• Microphone: 10ft (3m)
• Camera: 5MP
• Video Resolution: 2592 x 1944 Full HD
• Video Format: H.264
• Diagonal Field of View: 180°
• Available Fields of View: Tall, Wide, and Full
• Wide Dynamic Range (WDR): Yes
• IR Night Vision: up to 23' (7.01m)
• Color Night Vision: Up to 10' (3m).
• Image Adjustments: Low or High Quality.
• Motion Detection: Yes, up to four (4) windows. Optional selections to detect people, vehicles, and/or animals.
• Two-Way Audio: Yes
• Clip Viewing: Via TC2 (app & website)
• Privacy feature: Yes, available via the TC2 app. Selected manually, or by the option to "Turn on camera privacy when security is disarmed."
• Emergency/Panic: Yes, while streaming only
• WIFI Specs: Dual-band, 2.4 GHz or 5 GHz
• Bluetooth: BLE 5.0
• Ingress Protection: IP65 (dustproof and water resistant)
• UV Resistant: Yes
• Dimensions: 4.8" x 1.8" x 1.1" (120.7mm x 44.5mm x 28.5mm)
• Weight: 5 oz (144g)
• Operating Temperature: -40°F to 122°F (-40ºC to +50ºC)
• Operating Relative Humidity: 20% to 85%, Non-condensing
• Included Accessories:
  • Gray Mounting Brackets (Both Straight and Angled)
  • Both White and Gray Trim Rings
  • Chime Adapter
  • Mounting Hardware
  • Mounting Brackets
  • Quick Install Guide

First Alert Pro VX3 HD Outdoor Camera

The First Alert Pro VX3 HD Outdoor Video Camera (SKU: CAMWE-WO) has intelligent event detection allowing it to identify people, animals, vehicles, and packages. It also features a microphone for sound detection, and a speaker for 2-way communication through the camera. New to the First Alert camera line, is an option to use Power-Over-Ethernet (PoE) connection. All this is included in an attractive HD camera.

The VX3 also has a built-in, manually-activated deterrent feature. While viewing a live feed from the First Alert Pro VX3, through TC2 or a PROSeries panel, the user can tap the siren icon to initiate a 93 dBa siren and an LED spotlight produced by the camera. This manual activation can aid in scaring off potential intruders.

With its IR night vision, the VX3 can be programmed for full-time color night vision or color on detection only. Color on detection allows infrared to handle night-time viewing until a recording is triggered. Then, the camera will automatically switch to color night mode. If color night vision is set to always on, the LED light ring will be lit constantly during the night.

The VX3 HD is a Total Connect 2.0 (TC2) camera. A TC2 smart video account is required to enroll and use it. As mentioned when describing the VX1 HD, this means a Platinum (Self or Full) or Video Monitoring plan for Alarm Grid customers. Each VX3 will count as one (1) camera in the video package. Each video plan allows up to eight (8) cameras. The smart camera package will allow up to 50 clips per day, per camera. Video is stored on the TC2 server for up to 30 days.

First Alert Pro VX3 HD Outdoor Camera Data Sheet
First Alert Pro VX3 HD Outdoor Camera Install Guide

First Alert Pro VX3 HD Outdoor Camera Specifications:

• Device Type: Outdoor HD Camera
• Compatibility: Total Connect 2.0 Video Plan REQUIRED. Each VX3 counts as one (1) camera when used with any video plan.
• Power Requirements: 12VDC @ 1A Power Adapter or 802.3af PoE Class 3 PSE.
• Transformer Wire Length: 10' Max (3.05m)
• POE length: 300' (100m) Max
• Speaker: 65dBA @3m, 1kHz
• (low, medium, or high adjustment via app)
• Microphone: 10' (3m)
• Camera: 2MP
• Video Resolution: 1080p Full HD w/ Wide Dynamic Range (WDR)
• Video Format: H.264
• Diagonal Field of View: 147°
• Ceiling Mount Option: Yes, Flip orientation 180°
• Wide Dynamic Range (WDR): Yes
• IR Night Vision: up to 23' (7m)
• Color Night Vision: up to 10' (3m)
• Image Adjustments: Low or High Quality
• Motion Detection: Yes, Up to Four (4) windows. Optional AI selections to detect people, vehicles, packages, and/or animals.
• Two-Way Audio: Yes
• Clip Viewing: Via TC2 (App & Website)
• Privacy Feature: Yes, available via the TC2 app. Selected manually, or by the option to "Turn on camera privacy when security is disarmed."
• Emergency/Panic: Yes, Only While Streaming.
• Firmware Upgradeable: Yes, Auto-updates
• Ethernet Specs: WIFI or Hardwired (If both are used, Ethernet is primary)
• WIFI Specs: Dual-band, 2.4 GHz or 5 GHz
• Bluetooth: BLE 5.0
• Ingress Protection: IP66 (dust-proof and water-resistant)
• UV Resistant: Yes
• Dimensions: 3" x 3" x 5" (76.2mm x 76.2mm x 127mm)
• Weight: 5oz (144g)
• Operating Temperature: -40°F to 122°F (-40ºC to +50ºC)
• Operating Relative Humidity: 10% to 85%, Non-condensing
• Included Accessories:
  • Mounting hardware
  • Mounting Brackets
  • Quick Install Guide

First Alert Pro VX5 HD Indoor Camera

The First Alert Pro VX5 HD Indoor Camera (SKU: CAMW-WI) is an HD quality, indoor video camera. It allows users to monitor the interior of a home or small business using a combination of live and recorded video. Users can keep an eye on their kids, elderly family members, pets, or guests with razor-sharp 2K resolution and superb night vision.

The First Alert VX5 HD is equipped with advanced event detection capabilities. Using AI, it can determine whether a person, an animal, or a vehicle is within its field of view, allowing it to deliver precise and meaningful notifications. Each camera can have up to four (4) event detection areas configured.

This indoor camera captures 1080p video while allowing the user to ensure privacy with an automated privacy shield. Privacy can be controlled by either pressing a button on the side of the camera or through the Total Connect 2.0 App. If an admin user in TC2 sets the camera for privacy a standard user cannot change this setting. It can also be set to enable privacy when the alarm system is disarmed.

The camera integrates with the PROA7PLUS or PROA7PLUSC panel and the PROWLTOUCH and PROWLTOUCHC wireless touchscreens, offering on-screen video streaming. The VX5 also has a microphone and speaker and supports 2-way audio between a user in Total Connect 2.0 and the camera.

The emergency button option is also available for the VX5. If you see an intruder while live-streaming video, you can press an emergency icon within the TC2 app and the camera's LED will turn on and its siren will sound. At 70 dB @ 3.2' (1m) this siren won't harm an intruder, but it will get their attention.

First Alert Pro VX5 HD Indoor Camera Data Sheet
First Alert Pro VX5 HD Indoor Camera Install Guide

First Alert Pro VX5 HD Indoor Camera Specifications:

• Device Type: Indoor HD Camera
• Compatibility: Total Connect 2.0 Video Plan REQUIRED. Each VX5 counts as one (1) camera when used with any video plan.
• Power Requirements: 12VDC @ 1A. Power Adapter included with 9' (2.7m) wire. Cannot be extended.
• Transformer Wire Length: 9' Max (2.7m)
• Speaker: 70dB @ 3' (1m)
• Microphone Range: 20' (6m))
• Camera: 2MP
• Video Resolution: 1920 x 1080 pixels maximum
• Video Format: H.264
• Diagonal Field of View: 130°
• Horizontal Field of View: 111°
• Vertical Field of View: 59°
• Wide Dynamic Range (WDR): Yes
• Night Vision Range: 15' (4.5m)
• Advanced Detection: Yes, Up to Four (4) windows. Optional AI selections to detect people, vehicles, or animals.
• Two-Way Audio: Yes
• Clip Viewing: Via TC2 (App & Website)
• Privacy Feature: Yes, available via the TC2 app and at the camera. Selected manually, or by the option to "Turn on camera privacy when security is disarmed."
• Emergency/Panic: Yes, Only While Live Streaming.
• Firmware Upgradeable: Yes, Auto-updates
• Network Specs: Dual-band 2.4 GHz or 5 GHz WIFI, IEEE 802.11 a/b/g/n/ac
• Bluetooth: BLE 5.0
• Dimensions: 3.5" x 2.25" x 2.5" (89 x 57 x 64mm)
• Weight: 5.2 oz (148g)
• Operating Temperature: 32˚F - 104˚F (0˚C - 40˚C)
• Operating Relative Humidity: 10% to 85%, Non-condensing
• Included Accessories:
  • Power Adapter
  • Mounting Hardware
  • Quick Install Guide

Our monitoring station partner CMS has a proven track record of providing reliable service, even during challenging conditions. With three facilities located in Florida, California, and New Jersey, they are well-equipped to handle the potential impacts of Hurricane Helene, as you'll see here.

Hurricane Helene, now a Category 3 storm with winds reaching 120 MPH, is expected to make landfall tonight on Florida's west coast near the panhandle. This powerful storm will likely impact residents in Florida, Georgia, Alabama, South Carolina, North Carolina, Virginia, and Tennessee in the coming days. If you live in the affected area, please prepare accordingly and follow the evacuation orders issued by local officials.

If you are an Alarm Grid monitored customer located outside the area affected by Hurricane Helene you should notice no change in the way your alarm signals are treated. Although CMS has a location in Florida, its system routes incoming alarm reports to eliminate any negative impact on customers in unaffected areas.

If you are in the affected area, you can expect that low-priority signals (residential or commercial power failures, low batteries, supervisory and trouble signals) will be disregarded during the storm. Disregarding these signals frees operators up to concentrate on emergencies.

During the storm, the CMS Interactive Voice Response (IVR) system will initially handle all burglary alarms. The IVR uses Natural Language Speech Recognition (NLSR) to handle Burglary Alarms (except dispatch), and notifications on low-priority calls. This will be the case for any accounts in the affected areas while the storm is ongoing.

The IVR system provides immediate response to thousands of signals simultaneously, allowing Alarm Specialists to focus on responding to emergency conditions, i.e., Fire, Panic/Holdup, and Medical. In areas hit by Hurricane Helene, emergency personnel will likely cease responding to non-emergency calls for service, including burglary alarms.

For our customers who are in the path of this storm, please heed the advice of local officials and weather professionals. Do what you need to do to keep yourself and your family safe. When all is said and done, that's all that matters.

We're excited to announce that Alarm Grid is transitioning to a state-of-the-art customer relationship management (CRM) system. This powerful new tool will streamline our operations, enabling us to provide even better support and service to our valued customers. Our customers are like family.

As we implement this new system, there may be temporary delays in responding to phone calls and emails. We apologize for any inconvenience this may cause and appreciate your patience during this transition period.

Once the new CRM is fully integrated, we'll be better equipped to:

• Efficiently track customer information.
• Promptly respond to support requests.
• Offer more personalized assistance

Our goal is to emerge from this transition with a more robust and efficient customer support process. Thank you for your understanding as we work towards a brighter future for all of us at Alarm Grid.

For customers with full central station monitoring, rest assured that our partnership with CMS and Rapid Response remains unchanged. Both monitoring stations will continue to provide the same professional service you've always relied on. Your system's security and response times will not be affected by this update.

If you're an Alarm Grid customer and you need assistance, send us an email at support@alarmgrid.com. We're still here, and still looking out for you and your system, we just may be running a little behind. If you have an issue or request that can't wait, give us a call at 1-888-818-7728. Our support hours are Monday - Friday from 9:00 AM - 8:00 PM EDT.

Older IPCAM-WIC1, IPCAM-WIC2, IPCAM-WOC1, and IPCAM-WOC2 cameras need an update to keep working with Total Connect 2.0. If you have an affected camera and it hasn't been powered up with a network connection between June 30, 2024 and now, power it on and connect it for at least two (2) days.

You can read the full notice from Resideo here. This notice has been distributed to all Total Connect 2.0 alarm dealers. The gist is this, if you have one of the legacy IPCAM-WI or IPCAM-WO cameras listed, and your camera has been connected to a TC2 system and working for any consecutive two (2) day period between June 30, 2024 and now, you don't need to worry. The update should already be completed.

Any of the above mentioned cameras that don't receive this update will cease to be recognized by the Total Connect 2.0 server beginning on November 1, 2024. Any such camera will no longer receive updates from the server and will cease being supported by Resideo.

You can verify your camera's firmware version by logging into the Total Connect 2.0 app. Go to Cameras. Tap the More icon in the upper right (⋮) of the camera. Tap Settings, then scroll down to Camera Info. The firmware version will be displayed. For IPCAM-WIC1/IPCAM-WIC2 the firmware version should be 2.07. For IPCAM-WOC1/IPCAM-WOC2, the firmware version should be 2.09. Cameras showing these versions have already been updated.

There are three (3) scenarios where one of these legacy cameras may still need to be updated. The first situation won't usually affect DIY users, but the second and third are strong possibilities. We'll discuss each scenario below.

Scenario 1: A Brand New Camera That Has Never Been Installed

This scenario will more than likely only be experienced by an alarm dealer who keeps physical inventory on their premises. Any camera that is new in the box and has never been powered on, connected to internet, and registered with a TC2 account will require some intervention before October 31, 2024. Without this intervention, the camera will cease to be compatible with Total Connect 2.0.

If you're a homeowner with a new security camera that hasn't been activated, you should do so at least two (2) days before October 31, 2024. Failure to activate your camera and give it enough time to receive the update may prevent it from working with any Total Connect 2.0 security system.

Scenario 2: A Previously Used Camera That is Offline and Deleted from TC2

If you have a legacy Total Connect 2.0 camera that hasn't been powered on, connected to the internet, and registered to a TC2 account for at least two (2) consecutive days between June 30, 2024 and now, you need to take action.

To complete the update, power on your camera, connect it to the internet, and register it to your TC2 account. The update will happen automatically once the camera registers. Keep your camera powered on and online for at least two (2) days to ensure the update finishes successfully.

Scenario 3: Previously Registered Camera That Is Offline

If your legacy camera hasn't been online for at least two (2) consecutive days since June 30, 2024, you need to power it on, connect it to the internet, and verify the connection by checking its live view in Total Connect 2.0. Keep your camera connected for at least two days. This will allow the update to complete.

If, after November 1, 2024 you decide to purchase a used IPCAM-WIC1/IPCAM-WIC2 or IPCAM-WOC1/IPCAM-WOC2 make sure that the camera has received this update prior to the purchase. Any of these legacy cameras that have not been updated will be useless as anything other than a unique paper weight.

The Alarm Grid offices will be closed on Labor Day, Monday, September 2. This allows our team members a chance to enjoy the final holiday this summer season. We will return on Tuesday, rested and ready to help you protect your home or business from burglary, fire, carbon monoxide, and flood.

Our monitoring station partners, Criticom Monitoring Service (CMS) and Rapid Response, are available 24/7/365 to respond to any alarms, troubles, or environmental situations that may arise from an Alarm Grid-monitored system.

Alarm Grid customers in the United States receive monitoring service through Criticom (CMS). When your Alarm Grid system sends a signal, a CMS operator receives and processes it based on a pre-set list of instructions. Alarm processing may involve immediately sending authorities or calling the premises and a list of contacts to determine if an emergency exists before dispatching. Whatever the instructions, the process takes only moments to complete.

If you need to contact CMS, either to put your system on test or to report that an alarm does not require dispatch, you can do so by calling (888) 818-7728 and choosing Option 9. When you contact them, be sure to have the proper information ready. They will need your name, address, and your false alarm password or phrase. This is very important! If you call the monitoring station during an alarm and provide an incorrect password, they will be required to dispatch authorities.

For Alarm Grid's Canadian monitored customers, monitoring service is provided by Rapid Response. If you need to contact them, you can call (800) 932-3822 and follow the prompts. You should only contact them for issues such as putting your system on test or canceling a potential dispatch due to an accidental alarm.

Neither monitoring station can provide technical support or make changes to your account, so if you need that type of help, please contact Alarm Grid instead. You can email support@alarmgrid.com with details of what you need, and we will respond as quickly as possible when we're back in the office on Tuesday, September 3. Our support hours are from 9:00 AM to 8:00 PM EDT if you prefer to call, but please be patient as we clear any backlog of requests.

We hope you have a relaxing holiday weekend with your loved ones. Stay hydrated, use sunscreen, and make sure your pets have plenty of fresh, cold water. If you'll be traveling during the holiday, be sure to arm your alarm system before you leave. And most importantly, have fun!