January 2022 Archives

Recently Alarm.com announced the release of several new cameras for their Pro Series Video Camera collection. With a dome, bullet, and turret option available, there is sure to be an Alarm.com camera to meet your needs. All offer 1080P resolution, are Indoor/Outdoor, with many more features.

Alarm.com ADC-VC847PF:

The Alarm.com ADC-VC847PF is a 1080P, Indoor/Outdoor Varifocal Dome Camera. A unique feature of nearly all of these new cameras is that they offer a motorized varifocal lens. This feature allows the user to remotely adjust the cameras field of view (FoV) as well as focus, without sacrificing video quality. The VC847PF comes with the option of installing with a white or dark gray (shown above) mounting base. It has an IP66 rating, which means it is waterproof and dust-tight, perfect for use outdoors or in industrial environments.

The ADC-VC847PF supports Power over Ethernet (PoE). This is not a WIFI capable camera, it must have a wired connection to a network. But, with PoE, you can run both network and power through a single Cat5e cable. Some routers and/or switches support PoE, but others do not. If your current networking equipment doesn't support PoE, you can use a PoE injector instead. The power requirement is 12 VDC ± 10% or PoE (IEEE 802.3af), 10 W.

This camera supports 24/7 recording using a compatible Micro SD card (not included, 32GB Minimum Capacity, 512GB Maximum) a Commercial Stream Video Recorder (CSVR126), or both. This is in addition to any clips that are uploaded to Alarm.com cloud storage. It supports HDR (High Dynamic Range), an IR night vision range of ~95' (30m) and many more features. You can see the full specifications in the Data Sheet or by clicking the product link above.

Alarm.com ADC-VC838PF:

The Alarm.com ADC-VC838PF 1080P Indoor/Outdoor Varifocal Turret Camera has many of the same features of the VC847PF, but in a turret style. It too has a motorized varifocal lens which allows remote adjustment of FoV and focus by the end-user. The VC838PF is a PoE camera, using a single Cat5e cable to carry both ethernet and power to the camera. The power requirements are listed as 12VDC ± 10% or PoE (IEEE 802.3af). The IEEE 802.3af standard is an intelligent standard. This means that the devices that use it actually communicate with one another about power. The device receiving power tells the device supplying power how much is required.

The ADC-VC838PF also supports HDR, and has excellent IR night vision, with a range of ~95' (30m). It offers image adjustments of Flip, Brightness, Contrast, Saturation, Sharpness, and Exposure. It also supports 24/7 recording using either a compatible Micro SD card (Minimum Capacity 32GB, Maximum Capacity 512GB), Commercial Stream Video Recorder (CSVR126),or both. This is in addition to uploaded clips to Alarm.com cloud storage. You can read the full specifications in the Data Sheet, or by clicking the product link above.

Alarm.com ADC-VC827P:

The Alarm.com ADC-VC827P is the only one in this group of cameras that doesn't have a motorized varifocal lens. That means there is no remote FoV or focal adjustment capability on this camera. It is a 1080P, Indoor/Outdoor Dome Camera, just like the ADC-VC847PF, and aside from the varifocal lens, their specs are nearly identical. The angle adjustments available on this model are Pan: 0° to 350°; Tilt: 0° to 55°; Rotation: 0° to 180°. The VC827P supports PoE (no WIFI) and the power requirements are listed as 12VDC ± 10% or PoE (IEEE 802.3af), 9.5 W. With its IP66 rating, it is waterproof and dust-tight and like the ADC-VC847PF it comes with a white (shown above) or dark gray mounting base. You can read the full specifications in the Data Sheet, or by clicking the product link above.

Alarm.com ADC-VC728PF:

The Alarm.com ADC-VC728PF is a 1080P Indoor/Outdoor Varifocal Bullet Camera. As you may have gathered by now, when the model number of the camera ends in PF, the camera includes the motorized varifocal lens feature. That is true in this case. Traditionally, bullet cameras have been somewhat unsightly. They often have a metal shroud covering them to protect them from damage. The damage in question could be anything from vandalism to sunlight. They get their name because of their long profile. They are also sometimes called lipstick cameras.

The ADC-VC728PF is an attractive version of a bullet camera. Its dimensions are 6.8" L x 3.0" W x 3.0" H (17.4cm L x 7.5cm W x 7.5cm H). It's almost small enough that it doesn't qualify as a bullet camera. But then, what would you call it? This camera has all the same great features of the rest of the cameras in this list. It has an Ingress Protection rating of IP66, so it's waterproof and dust-tight. The remote varifocal adjustments available are focal length, manual focus adjustment, and autofocus. It supports 24/7 recording via a compatible Micro SD card (32GB Minimum, 512GB Maximum), Alarm.com Commercial Stream Video Recorder (CSVR126) or both. And this is in addition to any clips that are uploaded to the Alarm.com cloud.

This is a PoE camera, so it does not support WIFI, only a wired ethernet connection. It also uses the PoE IEEE 802.3af standard, and the power requirements are 12 VDC ± 10% if using a PoE injector. The VC728PF weighs just 19.1 Oz. (540g). For full specifications, you can read the Data Sheet, or click the product link above.

In addition to the cameras above, we've also added two accessories used for mounting the cameras. These mounting bases act as adapters, adapting the camera's base to fit a standard, third-party mounting base. The ADC-VACC-MNT130 fits the ADC-VC847PF and the ADC-VC838PF. The ADC-VACC-MNT110 fits the ADC-VC827P, ADC-VC728PF, and the ADC-V724 1080P Outdoor WIFI Camera w/2-Way Audio.

What do you think about the new camera offerings from Alarm.com? Their camera hardware, as well as their video service offerings just continue to improve. We think it's very impressive. Drop a comment down below and let us know how you feel about them, or anything else security related you might have a burning desire to discuss. We always look forward to hearing from you!.

We are in the midst of a strange confluence of events. The COVID-19 pandemic has wreaked havoc on both manufacturing and supply chains, with both sub-assembly parts and product delivery being affected. Add to that the AT&T 3G/4G GSM sunset and you'll have a good picture of where we are today.

We've known about the AT&T sunset for some time. We've written about it in this blog on numerous occasions. Alarm Grid implemented an email campaign to proactively remind our customers who needed an upgrade not to wait until the last minute. But there will always be people who want to wring every last bit of usefulness out of their current product, before upgrading to a new one. I don't blame them, really. But the strange confluence of events I mentioned earlier may find those folks scrambling to upgrade at the last minute.

Security communicator manufacturers, including Resideo, and Alarm.com are doing everything they can to bridge the gap between supply and demand. They are introducing new product lines, with alternatives to standard LTE such as those that use the LTE Cat-M1 network. Resideo has introduced the LTEM-PA and LTEM-PV and they are beta testing the LTEM-IA for future release. The benefit of these products is that they provide nearly the same experience as the previously released LTE products, but either due to happenstance or good planning, components for these products are readily available, so while other LTE products are on backorder, these units are plentiful.

Alarm.com also has a series of LTE Cat-M1 System Enhancement Modules (SEM), including the Alarm.com ADC-SEM300-VT-AT-M (coming soon) and the ADC-SEM300-VT-VZ-M which is available for purchase now. Both of these SEMs are compatible with the Honeywell VISTA product line (with the exception of the VISTA-128 and VISTA-250 panels). They allow compatible VISTA panels to communicate using Alarm.com, and to work with the Alarm.com remote control features. These are dual-path communicators that also have a Z-Wave plus controller built in. Alarm.com will soon have the ADC-SEM210-PS-AT-M and the ADC-SEM210-PS-VZ-M. These dual-path communicators with Z-Wave Plus controllers will support the older DSC Power Series panels (PC1616, PC1832, PC1864 all version 4.20+).

Perhaps the most intriguing "Bridge the Gap" product available currently is the Resideo Cellbounce. This product has some limitations, it only works with AT&T 3G communicators, it only works in states within the contiguous US (sorry Alaska, Hawaii, and Puerto Rico), and it can only be installed with a communicator that is currently still registered and active on the AT&T 3G network. If the communicator is in comm failure, this condition has to be resolved before a Cellbounce can be added. There are some other limitations too, such as it can't support Total Connect 2.0, (CORRECTION: It CAN support TC2 as long as the original AT&T 3G communicator supports it.) But be sure to read the full product description linked above before deciding to purchase.

The Cellbounce is a plug-and-play device. Anyone can install it, so no installer visit is required. It can work with any Honeywell or Resideo AT&T 3G communicator. The Cellbounce is installed within range, which is 25' (7.6m), of an existing, registered AT&T 3G communicator. The Alarm Dealer will need the Serial Number and IMEI Number from the Callbounce unit. These can be found on the box the device comes in.

Important Note: Provisioning must take place on the AlarmNet360 server BEFORE the Cellbounce unit is powered on.

Once the Cellbounce has been provisioned, it should be powered up using an unswitched outlet, not a power strip. From there, the Cellbounce does all the heavy lifting. On one hand, it reaches out and finds an LTE signal, on the other, it reaches out to the existing 3G communicator and locks on to it. Once both of these connections have been made, any time the 3G communicator sends a signal, the Cellbounce captures it and transfers it to the LTE network. AT&T has promised that the Cellbounce units will continue to function until at least Q1 2025. This should give any Cellbounce users plenty of additional time to upgrade. There are a limited number of Cellbounce units available, so if this sounds like an attractive option for you, order yours today. Don't get left behind!

Sunset Graphic courtesy of AlarmNet360:

Freezing and water damage accounted for 29.4% of Homeowner's Insurance losses by cause in 2019*. From 2015 - 2019, the weighted average cost per accident year was $11,000* for freezing and water damage. Only fire and lightning damage was more costly. But flood damage can often be avoided.

At this time of year, with the worst of winter still ahead of us, our thoughts always turn to incidents of flooding which are caused predominantly by freezing temperatures. In many instances, homeowner's insurance companies want proof that there is both freeze and flood protection in a dwelling as a condition of insurance, or in order to provide the best available rate. With just a few added sensors and tweaks, your existing alarm system can help you prevent freezing and flood damage. Below we'll outline some products and strategies that can help.

To properly protect against this type of damage, it is helpful to know when the temperature in a building drops low enough to cause concern. There are many sensors that can assist in this, and in many cases, a sensor may perform double duty. There are motion detectors that also have built-in freeze sensing, as well as smoke, heat, and combination sensors. Here's a list of just a few, and the systems they are compatible with:

With any of the low-temperature sensing devices above, you can be alerted to dangerously low temperatures within a building. Alerts can come in the form of an email, text, or push notification from either Alarm.com or Total Connect 2.0, a call from the monitoring station, or both. With a Z-Wave or WIFI thermostat you can adjust the temperature when the HVAC system is working, or contact an HVAC service technician when it isn't.

Some of the devices listed in the table above combine freeze and flood sensing into a single unit. Of course, avoiding the presence of water in a location where it shouldn't be is optimal, but in some cases, it may not be possible. Flooding isn't always the result of freezing water pipes. With a flood sensor, you can be alerted to these situations and then take action accordingly. Alarm Grid offers a variety of both wired and wireless flood sensors. Some are listed above. Those and others can be found here.

If you can't control what's happening with the temperature in a location, then the next step in avoiding flood damage is controlling the flow of water. If you have a water shut-off valve within the building, then a Z-Wave water valve is just the thing you need to save the day (and a good deal of money). Once you receive a notification that a freeze condition is possible, or that a flood situation is underway, with Alarm.com or Total Connect 2.0 service, you can either set up a scene to automatically shut off the water within the premises, or you can manually log in and do so remotely.

With a combination of freeze and flood sensors, and a Z-Wave Water Valve, you can anticipate potential low-temperature flooding issues, be alerted to non-freeze-related flooding issues, and either automatically or manually turn off the water before damage occurs. Check with your homeowner's insurance agent to see if there are any discounts available on your policy if you add freeze and/or flood protection with an automated water shut-off option. You may be surprised at how quickly this equipment can pay for itself, even if you never have to use it.

*Statistics are taken from the Insurance Information Institute at iii.org.

**Qolsys Panels come in a variety of versions. All IQ Panel 2 Plus and IQ Panel 4 versions support PowerG wireless sensors. Then in addition, there are versions that support 319.5 MHz wireless, including S-Line Sensors. There are also versions that support 345 MHz wireless and 433 MHz wireless. When purchasing a Qolsys panel, or a sensor that will be used with a Qolsys panel, be sure to match the receiver type with the sensor type. Panels that support 319.5 MHz come in a box with a Gold stripe. Panels that support 345 MHz sensors come in a box with a Silver or Gray stripe, and those that support 433 MHz sensors have a Red stripe on the box.

We told you in 2020 how the Total Connect 2.0 app for Android could support Google Assistant voice commands. This feature allowed you to use your voice to control your system, but only through your phone. Now, the ProSeries panels, including the PROA7PLUS, can fully support Google Assistant.

What this meant back then was that there was nothing to download. Once the feature was enabled on your phone, a blue microphone icon would appear at the bottom of the Total Connect 2.0 app screen. When you pressed it, you could use your voice to check system status, and to arm or disarm the system. Now, with the latest Total Connect 2.0 release, you can actually set up TC2 within Google Home, and control your system from any Google Home capable device you have connected to your account.

Another improvement is the fact that this functionality is now available to both Android and iOS users. On either platform, make sure you have the Google Home app and then follow the steps to configure the Total Connect 2.0 skill within it.

Below is the Google Home App as seen in the Apple App Store:

The ProSeries panels include the Honeywell Home PROA7 and Honeywell Home PROA7PLUS and the Resideo PROA7C and Resideo PROA7PLUSC. Currently, these are the only Total Connect 2.0 compatible panels that support the improved Google integration. If you have one of the ProSeries panels, coupled with a Total Connect 2.0 account and you would like to take advantage of voice commands through Google Assistant, follow these steps:

1. Open the Google Home App, then click the [Plus (+)] Icon at the top left of the main screen.
2. Select, [Set up Device].
3. Select [Works with Google].
4. Search for [Total Connect] then select it.
5. Use your Total Connect 2.0 login credentials to log into TC2 from the skill.
6. Read the User Agreement and if you agree, press [Allow].
7. Be sure the Security System icon is selected, then press [Connect].
8. Click the [Pencil Icon] to assign the system to a room, then choose which room you'd like to add it to.
9. Hit the [Back button] repeatedly until you reach the Home screen.
10. You should now be able to query Google for system status, as well as arm the system to Away, Stay, or Night and Disarm the system using Google Assistant.

Important Update: We now have a full FAQ with a walk-through on how to set up the Google Home feature. This FAQ is applicable whether you're setting Google Home up using an Android or an iOS device running the Google Home App.

Voice control of automation devices is not yet available unless the automation is achieved through a scene tied to system arming or disarming. For example, if you have a scene that turns on the porch light when the system is armed to Away, and you use the Google Assistant to arm in this mode, then the porch light will come on once the system is armed.

Total Connect 2.0 also supports integration with Amazon Alexa, and has for a while now. The configuration is very similar between the two services. One difference between them is that Amazon Alexa is compatible with more different panel types. Most of the Honeywell Wireless All-in-One panels support it. This means that in addition to the ProSeries panels, the Lyric, Lynx, and even the VISTA panels all support being used with Amazon Alexa. As long as the panel is tied to a Total Connect 2.0 account.

To integrate Total Connect 2.0 with Amazon Alexa for voice control of any of the above panels, follow these steps:

1. Open the Alexa App and search for the Total Connect 2.0 skill.
2. Click [Enable]
3. You will be prompted to enter your Total Connect 2.0 login credentials. Enter them, then hit [Login]
4. You will see a User Agreement, read through it, and if you agree click [Allow].
5. Make sure the Security System icon is selected, then click [Connect].
6. A screen should appear showing "Total Connect 2.0 has been successfully linked".

Once the above steps have been completed, log into the Total Connect 2.0 app and go to the Profile Page. Under the Access section, be sure that your user code has been saved and synched with the panel. If this isn't done, Amazon Alexa won't function properly. In the past, we've made FAQs for integrating some different panels with Amazon Alexa. You can find links to those FAQs below:

How Do I Connect My Lyric Alarm System to Alexa?

How Do I Connect My VISTA-21iP to Alexa?

Resideo Official Instruction Sheet on Integration

If you read our blog regularly, you know that certain Qolsys IQ Panel 2 systems that use the AT&T LTE 4G network require an update to the communicator. Without this update, these cellular units will stop communicating after the 3G Sunset. On January 10, these updates will begin automatically.

Qolsys IQ Panel 2 panels that use an AT&T LTE Cellular Communicator will need a firmware update prior to the AT&T 3G sunset, which is scheduled to occur on 02/22/22. Without this update, these panels will lose their connection to the cellular network and could leave the alarm system with no communication path. The update can be performed over WIFI, or by using an SD Card.

For those panels that have a WIFI connection, Alarm.com will begin to automatically push the update on Monday, January 10, 2022. Once these updates begin, they will continue from 8 am - 8 pm seven (7) days per week until all are completed. Some panels will require both a panel firmware update and the cellular communicator update. The Alarm.com server will determine the panels that fall into this category and will perform the updates in the correct order automatically. Once the update has been applied, the panel will reboot as part of the update process. This is normal.

If a WIFI signal is available in the location where the panel is installed, but the panel is not currently connected to it, there are a few different ways to get the panel connected:

1. Locally: The connection can be made at the panel using the touchscreen. Instructions for connecting to WIFI locally can be found here.
2. By the dealer, remotely: Alarm.com dealers, like Alarm Grid, can use the Partner Portal to connect the panel to WIFI. This is found on the Partner Portal website under the Signaling/Broadband Settings.
3. By the end-user, remotely: Starting on 12/13/21, Alarm.com has enabled a tool that allows an end-user to connect the panel to WIFI through the Customer Alarm.com App or Alarm.com Website.

If you would like to go ahead and perform the update on your own, and you need to connect the system to WIFI first, from the customer's Alarm.com app click on Menu > Manage Devices > Select the 3-dots icon next to the panel's name > Select Device Settings > Select Panel WIFI. From there you can either choose an existing camera to copy that device's WIFI settings or select the SSID and complete the authentication process by entering the proper password. Once the connection to WIFI is made, the communication path will be changed from Cell-only to Dual-Path.

Panels that are on version 2.3.0 or lower must be updated to a minimum of 2.3.1 or higher before applying the communicator firmware patch. Panel firmware updates on panels that have a WIFI connection can be performed locally from the panel with a Patch Tag or can be completed remotely by the alarm dealer via Alarm.com's Partner Portal. Once the panel's firmware is on a compatible version (see the link in the paragraph below) the cellular firmware can be installed using the patch tag: ATT3GSunset

For panels that have no WIFI connection available, the Qolsys IQ Panel 2 can be updated locally using a MicroSD Card. The upgrade files, as well as instructions on how to perform the local upgrade, are available on Alarm Grid's Qolsys IQ Panel 2 Plus Firmware Update page. Both the panel firmware files and the ATT3GSunset patch can be downloaded from there.

This issue only affects AT&T LTE Cellular units. Verizon cellular units are in no way affected. This update is required because early Qolsys AT&T units used a provisional VoLTE Firmware Version. This later changed when VoLTE was fully released and because the difference between the two firmware versions didn't affect a panel's ability to send signals via cellular, no action was required at that time. AT&T realized that the upcoming sunset would have a detrimental affect on these early communicators and alerted Qolsys and Alarm.com of the required update.

If you are unsure whether your panel requires the update or not, contact your alarm dealer. They can verify whether or not your panel requires the panel update as well as the cellular update. This version information is only available when checked through the Partner Portal Website, and is not available from the Alarm.com Customer App or Website. You can read the full Qolsys Technical Service Bulletin regarding this upgrade here.

Alarm.com continues to improve the user experience with its service. They made swapping a communicator or a whole system easy when it comes to backing up and restoring users and zones. But until now, all Z-Wave devices had to be excluded then re-included on the new panel. That is changing.

An important thing to remember is that currently, not all Alarm.com compatible Z-Wave Controllers support backing up and restoring the Z-Wave network. The following modules are the ones that support this feature as of this writing:

NOTE: To find a Z-Wave Module's SDK Number, a dealer can log into the Alarm.com Partner Portal, pull up the customer account then go to Equipment > Z-Wave Devices. The module's SDK number can be located in "Z-Wave Controller Information" which is found under "Modem Z-Wave Chip Details".

As you can see from this list it's the communicators manufactured by ADC, that have the Z-Wave controller built into the communicator, that currently support this new feature. Hopefully, this list will grow to include the Qolsys and 2GIG alarm panels.

At this time, the backup and restore of a customer's Z-Wave network can only be performed by the alarm dealer through either the Partner Portal, or the Mobile Tech App. The end-user can't perform these steps. A Z-Wave network backup occurs automatically about eight (8) hours after a device is either added to, or removed from, the Z-Wave network. The backup takes about five (5) minutes, plus two (2) to three (3) minutes for verification purposes. The amount of time the back process takes is not dependant on the number of devices that are paired with the Z-Wave Controller.

To backup a Z-Wave Network on a compatible device using the Alarm.com Partner Portal (Website) perform the following steps:

1. Login to the Portal. Using your Alarm.com dealer portal login credentials, log into the Partner Portal, completing any 2-factor authentication required.
2. Pull up the account. Find the account whose Z-Wave network you would like to back up.
3. Navigate to equipment. Click on the Equipment menu option on the left side of the screen. Then click on Z-Wave Devices.
4. Backup the network. Under Advanced Z-Wave Commands click "Backup Network". Stay on the network backup page to monitor the status of the backup. Once backed up, the backup will be verified, then the process will complete.

A backup is usually performed in order to prepare to move as much of the panel/module programming from the existing system to a new module. This could be due to an upgrade, or due to the replacement of an existing module that is determined to be malfunctioning.

Once a backup has been made, the next step is to restore the backed-up information to the new module or system. To restore backed-up Z-Wave information to a new module during a module swap, via the Alarm.com Partner Portal, perform these steps:

1. Power down the existing module. Power down the panel and remove the existing Alarm.com module from it.
2. Swap the module. Log into the Alarm.com Partner Portal, then find the customer account. In the Customer Information section, choose Swap Module. Enter the new module's serial number into the appropriate location on the module swap screen. If there is a specific reason for the swap, enter this info in the Swap Reason field.
3. Restore Z-Wave Network. Click on the option to Restore Z-Wave Network then click Submit.
4. Install new module. Install the new Alarm.com module into the panel (while still powered down). Power up the panel and module.
5. Perform a Communication Test Perform a communication test from the panel using the new communication module. The process for sending a test signal will differ from one panel to another. Check the Installation Instructions for the new module, it should provide instructions on how to perform this test.
6. Monitor the process. You will automatically be taken to the Z-Wave Network Restore page. Monitor the progress of the restore until it is complete. The process of a full module swap, including restoring panel information as well as Z-Wave devices can take 25 minutes or longer. Be patient and allow the process to complete.

What do you think of this new feature from Alarm.com? If you have ever had to replace a Z-Wave Controller in a robust Z-Wave network and had to exclude, then include all the devices in the new module along with re-programming all schedules and scenes, you will appreciate this feature. Leave a comment below and tell us about your experiences with this type of situation. We enjoy hearing from our readers.

Alarm Grid customers with PROA7/PROA7PLUS panels who use Night Stay Arming may have received notification calls in error when arming their system in this mode. This issue came to light recently, and we have resolved it with the monitoring station, CMS. We apologize for any inconvenience.

The Honeywell Home PROA7, Honeywell Home PROA7PLUS, Resideo PROA7C and Resideo PROA7PLUSC are the newest All-in-One (AiO) panels from what used to be Honeywell and is now Resideo. The difference between the Honeywell Home versions, and the Resideo versions is strictly cosmetic as you can see below, with one panel having Honeywell Home branding and the other having Resideo branding:

When an alarm panel reports a signal to a monitoring station, it does so in a particular format. The most prevalent format used by the PROA7 and PROA7PLUS panels is called Ademco Contact ID. With Ademco being the creator of the format (and the company Honeywell purchased to get into the security system manufacturing business). In a Contact ID Signal the information transmitted follows this format:

Further, monitoring stations have Automation software that receives the above signal and turns it into useful information. The account number is turned into "The Smith Residence at 123 Smith Ln, etc...." An E131 is turned into a Perimeter Burglary Alarm (R131 would be a restore of a previously reported perimeter alarm), Partition is self explanatory, and a Z003 would indicate that this is a perimeter alarm on Zone 003, automation turns this into something like "Living Room Window". If the signal is an arming or disarming event, then instead of a Zone Number, the monitoring station would receive a User Number to indicate who armed or disarmed. For a full list of 3-Digit Contact ID codes, check the Installation Instructions for your alarm panel. All Honeywell, Resideo, and Honeywell Home panels have a list of the Contact ID Codes that can be transmitted by the panel, and what they mean.

The problem occurred because Honeywell Home and Resideo changed the Contact ID code they use when the system is Armed to Night Stay Mode. In the past, panels such as the Lyric and the LynxTouch panels used the Code R441 to indicate any type of Stay Arming, including Night Stay (in arm and disarm signals a Restore is reported when a user Arms, and a new Event is reported when a user Disarms.) On the ProSeries panels, they chose to use R444 to indicate when a user armed in the Night Stay Mode, while reporting an E401 to indicate when the system was disarmed. E401 is a more generic "Disarm by User" signal. This is also unusual, as in the past the panel would have reported an E444 when the system was disarmed from this mode.

Since this is an unusual signal to receive, and the monitoring station didn't have default instructions in their automation system on how to treat it, when it was received they chose to err on the side of caution and called the premises to report it. This is not the normal default protocol for signals regarding arming and disarming. Once we became aware that there was an issue, we investigated with the monitoring station, confirmed the issue, and took steps to be sure these signals would be treated properly in the future. We are doing the same with Rapid Response, the monitoring station for our Canadian customers. Once again, we apologize for any inconvenience this may have caused and we look forward to serving all our customers, old and new, in 2022!