February 2022 Archives

Today, February 22, 2022 is the official date for the AT&T 3G Sunset. As we've mentioned before, there isn't a big switch that gets turned off and then, "Poof!" no more 3G. If you still have an AT&T 3G communicator, it may continue to work for a while, but there is no way to know how long.

If you're just becoming aware of the AT&T 3G Sunset because you have a security panel that you haven't been paying much attention to for a while, then you probably are seeing some type of error, and possibly hearing some annoying beeping. Some of the more common error messages are shown further down in this post. The thing to keep in mind is that your alarm panel wants to be sure that you know there's a problem. So, if you just press the touchscreen, or press any button on the keypad, that should stop the beeping, at least temporarily.

If you know the arming/disarming code for the system, enter it if prompted on a touchscreen panel, or if you're on a VISTA panel, just enter your 4-digit code and then press the OFF or 1 Key. This will acknowledge the trouble condition and stop the beeping on a more permanent basis, though in some cases, it may come back after a period of time. If you don't know a valid code for the system, then you will likely need to shut down your system by unplugging the transformer and the battery. If you're interested in putting your system into service keep reading to see how Alarm Grid is helping out in this situation.

If you find yourself in the unenviable position of needing to replace an AT&T 3G communicator, but you haven't done so yet, don't panic. The AT&T 3G network is vast and complex. It's not something that you can simply turn off. The process of sunsetting 3G equipment will take a bit of time. So, if after today your 3G communicator still works, you're one of the lucky ones. You've been given a slight reprieve. However, there is no way for us to know how long that reprieve will last, so decide what you're going to do, and do it now.

One ongoing problem that we've seen recently is supply chain issues. Maybe you've been trying to upgrade for the past six (6) months, but the communicator or system you need hasn't been available. Communicator manufacturers have been rolling out LTE Cat-M1 communicators in the absence of available components for standard LTE.

LTE Cat-M1 is the cellular network that was created for Internet-of-Things (IoT) use. It has lower power consumption, better range, and the modems used for it have a smaller form factor. The trade-off is lower bandwidth. However, the amount of data being transmitted by alarm communicators is very low compared to voice and data used for a traditional phone, so the difference in bandwidth isn't noticeable. Happily, the components to make LTE Cat-M1 communicators appears to be readily available, so those communicators have been coming into stock in the past months and continue to become available.

Some of the available AlarmNet LTE Cat-M1 communicators are listed below. These communicators are all compatible with the VISTA panels. The LTEM-PA and LTEM-PV are also compatible with the DSC PC1616, DSC PC1832, and DSC PC1864 and the Interlogix NX Series panels. For the Interlogix NX Series, the PRODCM is also required:

• LTEM-PA - Dual-path IP and AT&T LTE Cat-M1 communicator with the ability to add a traditional LTE communicator if needed. First communicator to allow non-Honeywell panels to use Total Connect 2.0.
• LTEM-PV - Dual-path IP and Verizon LTE Cat-M1 communicator with the ability to add a traditional LTE communicator if needed. Along with the LTEM-PA can allow non-Honeywell panels to use Total Connect 2.0.
• LTEM-XA - AT&T LTE Cat-M1 Communicator for VISTA Panels.
• LTEMXA-TC2 - AT&T LTE Cat-M1 Communicator for VISTA Panels. Includes upgrade chips for VISTA-15P and VISTA-20P panels, allowing them to support Total Connect 2.0.
• LTEM-XV - Verizon LTE Cat-M1 Communicator for VISTA Panels.
LTEMXV-TC2 - Verizon LTE Cat-M1 Communicator for VISTA Panels. Includes upgrade chips for VISTA-15P and VISTA-20P panels, allowing them to support Total Connect 2.0.
• LTEM-IA -COMING SOON - AT&T LTE Cat-M1 Communicator with RJ45 Port for Ethernet. Currently in Beta.
• LTEM-PIA - AT&T LTE Cat-M1 Communicator with RJ45 Ethernet port. Listed for UL-985 Household Fire.
• LTEM-PIV - Verizon LTE Cat-M1 Communicator with RJ45 Ethernet port. Listed for UL-985 Household Fire.

Some of the available Alarm.com LTE Cat-M1 communicators are listed below. Compatibility is listed with each communicator:

• Alarm.com ADC-SEM210-PS-AT-M - COMING SOON - Dual-path AT&T LTE Cat-M1 and ethernet capable communicator for use with legacy DSC Power Series panels (PC1616, PC1832, PC1864).
• Alarm.com ADC-SEM210-PS-VZ-M - COMING SOON. - Dual-path Verizon LTE Cat-M1 and ethernet capable communicator for use with legacy DSC Power Series panels (PC1616, PC1832, PC1864).
• Alarm.com ADC-SEM300-VT-AT-M - COMING SOON. - Dual-path AT&T LTE Cat-M1 and ethernet capable communicator for use with Honeywell VISTA (non-polling loop) panels (VISTA-10P, VISTA-15P, VISTA-20P, VISTA-21iP manufactured in 2005 or later).
• Alarm.com ADC-SEM300-VT-VZ-M - Dual-path Verizon LTE Cat-M1 and ethernet capable communicator for use with Honeywell VISTA (non-polling loop) panels (VISTA-10P, VISTA-15P, VISTA-20P, VISTA-21iP manufactured in 2005 or later).

Panel Cellular Communicator Trouble Condition Messages

If you are affected immediately by the AT&T 3G shutdown, you may see one of these error messages on your system:

• Check 103 ####: - You may see this on a non-polling VISTA panel, such as the VISTA-20P, but only if you have an Alpha Keypad like a 6160. The #### will be a 4-digit number. It may be 4005, which indicates that the communicator has lost connection with AlarmNet. The exact 4-digit code will depend on whether there are any other trouble conditions existing on the communicator at the time the message is displayed.
  *If you have a VISTA panel, choose from any of the communicators listed above for VISTA panels. The VISTA-21IPLTE can use the LTE-21V. The only way to update an original VISTA-21iP is to add an external communicator and disable the internal one. The prior link is an FAQ on how to do just that. The same rule about possibly downgrading to an IP only plan mentioned under the bF message applies here too.
• bF, or it may look like 6F: - This is supposed to be a bF, which stands for Backup Failure, as in backup communicator. This message means the same thing as Check 103, but will be displayed on a non-alpha keypad like a 6150. If this is the only type of keypad you have, then this is all the information the panel and the communicator can give you. If you get this message after 02/22/22 and your AT&T 3G Communicator has been fine until then, you're not one of the lucky ones. You should look to upgrade your communicator ASAP. *Or, if you have a dual-path communicator and an IP connection is available near it, you could downgrade to an IP only plan for now, and upgrade to LTE at a later time. Just bear in mind, if you go IP only, when the internet is out, your panel's ability to communicate is out. This is usually the case during power outages. The above rule about upgrading the communicator under the Check 103 message also applies here.
• Fault 103: - This may also show as a Check 103, then display as a Fault 103 after you silence the panel. This is what you see on the Honeywell L3000 panels when there is a problem with the communicator. Losing connection due to the 3G Sunset would cause this error code. There is not a good IP only option for the L3000 currently available. You can use a 7847-I, but it is a messy installation. You can also use the 7847I-L, if you can find one, they are discontinued.
  • Honeywell LTE-L3V - Verizon LTE Communicator for the Honeywell L3000 panel.
  • Honeywell LTE-L3A - AT&T LTE Communicator for the Honeywell L3000 panel.
• 103 Comm. Trouble: - The Lynx Touch Panels will display something along these lines. The icon and message may differ slightly, but the gist is the same. This is what you'll see on these panels if you're affected by the AT&T 3G shut down.
  • Honeywell LTE-L57A: - AT&T LTE Communicator for Lynx Touch panels. Important! There may be panel firmware revision restrictions with your panel and either of these communicators. Read the product description very carefully to be sure your panel is on the correct version for the communicator you choose. If you need to update the panel, you can do so with the Honeywell LYNXTOUCH-MSD Firmware Update Tool. It is compatible with the L5200, L5210, and L7000.
  • Honeywell LTE-L57V: - Verizon LTE communicator for the Lynx Touch panels. See the Important note above about panel firmware version limitations.
• ⚠ 950 Comm. Trouble: This is the message displayed on a Lyric Controller if it has a cellular communication path, and it loses contact with AlarmNet on that path. This is what you will see if the AT&T 3G shutdown has caused your communicator to go down. There may be other messages in the status bar at the top of the screen as well, having to do with Comm Failure and potentially other conditions, depending on what's happening with your panel at the time.
  • Honeywell LYRICLTE-A - AT&T LTE Communicator for Lyric. Firmware Revision v01.03.06548.482 or higher required!
  • Honeywell LYRICLTE-V - Verizon LTE Communicator for Lyric. Firmware Revision 1.09 (aka MR9) or higher required!
    
    
• Check 8##, ####: - You may see this message on a VISTA-128 or VISTA-250 panel. Devices connected to the keypad bus can be supervised for a connection to the panel, and for a tamper condition where applicable. The AT&T 3G Communicator can also be supervised for communicator troubles, such as a loss of connection to AlarmNet. If supervision is enabled (and it is not enabled by default) then when the 3G Sunset affects the communicator, the panel will display a Check or Trouble (based on programming) 8 + the 2-digit number of the address. So, if the communicator is assigned to address 03, and supervision is enabled, it will display as a Check or Trouble on Zone 803 plus the 4-digit communicator status code associated with the condition when you have the proper keypad to display it. If the only problem is a loss of network connection, then the 4-digit code should be 4005. Supervision is enabled by enabling the associated 800-zone with a trouble zone type, such as 05, Trouble by Day/Alarm by Night.
• 2GIG GC2 and GC2e Displays Trouble Icon and beeps 6 Times per minute until the trouble condition is acknowledged: This is the behavior of the 2GIG GC2e and presumable the 2GIG GC2 as well. The Security Screen will show a Yellow button with an exclamation mark and a number. When you press the button, it will take you to the Trouble Display screen where you can scroll through the trouble conditions, and you may click on the communicator trouble then press OK. This will stop any beeping, but the display will continue to show trouble until the condition is cleared. In the case of the AT&T 3G Sunset, this means upgrading the communicator.
  
  
  
  • 2GIG LTEA-A-GC2: - Alarm.com compatible AT&T LTE Communicator for 2GIG GC2 and 2GIG GC2e. Important! Be sure to check for any panel firmware version requirements associated with either of these LTE communicators for the 2GIG GC2 and GC2e panels.
  • 2GIG LTEV1-A-GC2: - Alarm.com compatible Verizon LTE Communicator for 2GIG GC2 and 2GIG GC2e.
2GIG GC3 and GC3e Message LED is lit and the panel chimes at ten-second intervals until the condition is acknowledged: The behavior for the cellular communicator losing connection to the AT&T 3G network on a 2GIG GC3 or GC3e depends somewhat on panel programming. In Q30, you set the amount of time that is allowed to elapse with no communication to the server before a trouble condition is indicated. The default is 30 minutes. A 0 in this field disables the supervision feature. The maximum entry is 255 minutes. Q31 also determines whether the radio network failure causes a trouble condition on the panel. This is enabled by default, but if disabled, you will have no visible indication if you are affected by the AT&T 3G sunset. Q32 is radio network failure reports. This is enabled by default and determines whether the panel reports the radio failure to the monitoring station (assuming it is able to do so with the radio down, the panel would need to be utilizing the WIFI communication path for this to be possible.)
• 2GIG LTEA-A-GC3: AT&T LTE Communicator for the 2GIG GC3 and GC3e panels. The panel must have Firmware Version 3.2.3 or higher to support this communicator.
• 2GIG LTEV1-A-GC3: Verizon LTE Communicator for the 2GIG GC3 and GC3e panels. The GC3 or GC3e must have Firmware Version 3.1.3 or higher to support this communicator.

Alarm Grid Is Here To Help!

If you're a current Alarm Grid customer and you have purchased an LTE communicator, but haven't switched over to it yet, please send an email to support@alarmgrid.com. In the subject line, be sure to put "I Need an LTE Upgrade". We'll reach out with further instructions and either a link to schedule your upgrade, or information as to what we need to begin your upgrade. Lyric and Lynx Touch users may be able to get upgraded with no appointment, where a VISTA user may require an appointment as those communicator swaps are a little more intricate.

If you purchase an LTE communicator or an upgrade kit from Alarm Grid, we will credit your monitoring account in the amount of the communicator or upgrade kit. If you purchase more than $150 in product, we'll also offer you free ground shipping, so if you've been thinking of adding a doorbell camera, or other products to your system, now may be a good time. The cost of products not associated with the communicator or system and communicator upgrade will not count toward free monitoring though.

If you have the ability to switch to an ethernet or WIFI connection only, you can choose to do that and your monthly monitoring fee will go down. You can purchase an IP or WIFI communicator strictly for that purpose. You may have that option with your existing panel and you just aren't using it, or maybe you were using dual-path monitoring, but now the cellular portion of your 3G communicator has stopped working. Whatever the case, if your communicator or panel supports the option for an IP-only connection, we will be glad to downgrade your service plan permanently, or until you can get the LTE upgrade. But be aware, Alarm.com customers do not have an option for IP-only monitoring.

If you're not a current Alarm Grid customer, never fear, you can get exactly the same deal as existing customers. If you purchase an LTE communicator from us or a kit with a panel and LTE communicator and you then sign up for monitoring with us, we'll give you credit toward free monitoring in the amount of the purchase for the communicator or communicator and panel. Once again, purchases over $150 will have free ground shipping, but any sensors or other devices that you purchase will not count toward free monitoring.

If you have any questions, feel free to reach out to us at support@alarmgrid.com. Our support hours are Monday - Friday from 9:00 am - 8:00 pm Eastern. We will help in any way that we can to get you through this transition. Your safety and peace of mind is our top priority.

A convenient option when using a 3G or CDMA radio on a VISTA panel was the ability to share a single transformer for both devices. This was possible because both units used AC power. The new LTEM-PA and LTEM-PV communicators use a DC transformer, so attempting to share will cause issues.

The Resideo LTEM-PA and LTEM-PV dual-path communicators are a part of the new ProSeries lineup. In addition to these communicators, the Honeywell Home PROA7 and Honeywell Home PROA7PLUS and the Resideo PROA7C and Resideo PROA7PLUSC help to make up the ProSeries. These products may seem to make strange bedfellows, but the modular design shared by the All-in-One (AiO) panels and the stand-alone communicators is no accident. With some modules, such as the LTE communicators being shared between the two product lines. This is one reason why the LTEM-PA and LTEM-PV use DC power, rather than AC.

It's a natural assumption to make, thinking that since the older communicator from a particular manufacturer was an AC step-down transformer, the new communicator would employ a similar design. But in this case, that assumption can get you into a lot of trouble. Attempting to keep the original transformer from the 3G or CDMA communicator in place, and just connecting the LTEM-PA or LTEM-PV in place of the older one, can damage the VISTA panel, the transformer, or both.

The symptoms seen by Resideo Tech Support, when this mistake has been made are as follows:

• The transformer is damaged. Once this occurs, the VISTA panel will show an AC loss condition. Naturally, the next step is to replace the bad transformer with a good one. This can lead to the second symptom that has been seen.
• The VISTA board is damaged. Once the damaged transformer is replaced with a new one, feedback on the panel's power circuit causes one or more of the diodes on the VISTA board (above terminals 1 and 2) to become damaged. This can cause a burning smell and may even cause the panel to catch fire in a worst-case scenario.

In the image below, you can see a damaged diode. This area of the printed circuit board is just above Terminal 1 and Terminal 2 on a VISTA panel.

It is possible for the LTEM-PA or LTEM-PV to receive power from the panel so that only one transformer is required in the setup. However, the power comes from the 12 Volt DC auxiliary power output, not the transformer. You can see how to properly configure that setup in this helpful FAQ.

Alarm Grid announced in December that some Qolsys Panels, namely older IQ 2 and 2 Plus panels with AT&T LTE communicators, require a firmware update before the AT&T 3G Sunset this month. Alarm.com has been pushing those updates, but some panels still need the update, and time is running out.

As noted in December, Alarm.com has been automatically pushing the firmware update to those panels that need it. However, in order to get an update Over-the-Air (OTA) a Qolsys panel MUST have a connection to WIFI. That means if you have an older Qolsys IQ Panel 2 or IQ Panel 2 Plus with an AT&T LTE communicator built in, and your panel doesn't have a connection to WIFI, you may need to get a WIFI connection. At least long enough for the firmware update to come through. If you don't, and if your panel is one of the ones that requires this update, it will stop communicating via AT&T LTE Cellular soon after February 22, 2022.

AT&T doesn't have one big switch that they can turn off and then, "Voila, 3G is no more!" So, just because your system is still able to communicate on February 23, that doesn't necessarily mean that your panel doesn't require the firmware update. In addition, some panels will only need an update to the cellular firmware while other panels will need a panel firmware update first, followed by the cellular update. For this reason, it is best to connect your panel to WIFI and allow the Alarm.com server to connect and determine which updates, if any, need to be applied.

In order to make it as easy as possible to get a panel connected to WIFI, Alarm.com has made it possible to connect the panel to WIFI remotely using the Alarm.com customer app. To use the app to connect the panel to WIFI, follow these steps:

1. Log into the app, completing any 2-factor authentication that may be necessary.
2. Go to the 'Security System' card.
   
   
   
3. Tap the Gear icon in the upper right.
   
   
   
4. Select 'Panel WIFI'.
   
   
5. From this point, there are two options:
   • If the network to be used is already connected to another device on the account, such as a video camera, it will display under a prompt for 'Access Ready Networks'. Since that device already has the network credentials, the panel can use those same credentials to connect to the same network.
   • If the WIFI network is not already connected to another device, then you should see a prompt that says 'Additional networks available to your panel'. Select the network, and then enter the proper password where indicated.
     
     
     
     
6. Once the WIFI network is selected, and the password has been entered, if applicable, press 'Connect'.
   
   
7. If you don't see your network, press 'Rescan' or tap, 'Don't see your network?', then follow the provided steps to add the device to the network manually.

If your panel simply doesn't have an option to connect to traditional WIFI, then you may need to briefly use your cell phone as a wireless hotspot, and contact your alarm dealer to ask them to manually push the update to your panel while you're onsite. Alternatively, you can visit our Qolsys IQ Panel 2 Plus Firmware Update Page and download the update files to an SD Card, then follow the instructions listed on the page for updating via SD Card.

Alarm Grid's distributor now has the Qolsys IQ Panel 4 in white available with the 345 MHz receiver in both the AT&T and Verizon versions. The same panel, in black, will soon be available. This panel supports both the legacy 345 MHz 2GIG and Honeywell RF sensors and the DSC PowerG sensors.

If you're looking to upgrade from a panel with either 2GIG or Honeywell 345 MHz sensors, or maybe a combination of both, then you should check out the Qolsys IQ Panel 4, now available, with support for these older wireless sensors. The IQ Panel 4 is an upgrade from the Qolsys IQ Panel 2 with a newer OS, more memory, and a faster processor.

At the center of the Qolsys IQ Panel 4 is a Qualcomm MSM8953 chipset with an 8-core Qualcomm SnapDragon Processor. It has 16 GB of NAND Flash memory. The base operating system is Android 9. By comparison, the IQ Panel 2 and 2 Plus used Android 5.1 as a base, with a quad-core processor. These updates in hardware and software for the IQ Panel 4 mean that it has tons of expansion capability, with the hardware and software to support it. Updated hardware supports updated software as well as new features. Expect lots of updates to this system, much of it based on customer feedback.

There are other updates too. The front-facing camera has been upgraded from 5MP to 8MP. In addition to a higher resolution, the camera also has a wider 120° viewing angle allowing it to capture more context with disarm images and peek-ins. The vertical tilt angle of the camera can be manually adjusted by the user to dial-in the best angle for disarm photos based on the height of panel users.

The Qolsys IQ Panel 4 has support for up to 128 zones, using PowerG and/or Honeywell or 2GIG 345 MHz RF sensors. This makes it the perfect replacement for an older Honeywell or 2GIG system with working sensors still installed. PowerG sensors, manufactured by DSC, are fully encrypted with 128-bit AES encryption and are also supported on every version of the Qolsys IQ Panel 4. They have an open-air range of up to 4,000' (1219m) when used with this panel. And in the unlikely event that you still have a range issue, there are PowerG Repeaters available to boost the range.

The Newest IQ Panel 4 Versions and Kits, now available from Alarm Grid:

Panel Only:

• IQP4003: Qolsys IQ Panel 4 Verizon LTE, Honeywell/2GIG Compatible
• IQP4006: Qolsys IQ Panel 4 AT&T LTE, Honeywell/2GIG Compatible



Unencrypted Kits:

• QOLSYS-IQP4-4003PK-VZ: Qolsys IQ Panel 4 345 Mhz in White Verizon LTE 3-1 Kit
• QOLSYS-IQP4-4006PK-AT: Qolsys IQ Panel 4 345 Mhz in White AT&T LTE 3-1 Kit


• QOLSYS-IQP4-4003PK10-VZ: Qolsys IQ Panel 4 345 Mhz in White Verizon LTE 10-1 Kit
• QOLSYS-IQP4-4006PK10-AT: Qolsys IQ Panel 4 345 Mhz in White AT&T LTE 10-1 Kit



Encrypted Kits:

• QOLSYS-IQP4-4006PGPK-AT: Qolsys IQ Panel 4 345 MHz in White AT&T LTE 3-1 PowerG Kit
• QOLSYS-IQP4-4003PGPK-VZ: Qolsys IQ Panel 4 345 MHz in White Verizon LTE 3-1 PowerG Kit


• QOLSYS-IQP4-4006PGPK10-AT: Qolsys IQ Panel 4 345 MHz in White AT&T LTE 10-1 PowerG Kit
• QOLSYS-IQP4-4003PGPK10-VZ: Qolsys IQ Panel 4 345 MHz in White Verizon LTE 10-1 PowerG Kit

Each of the unencrypted kits listed above includes the Versa-2GIG Door/Window Sensors. In the 3-1 kits, there are three (3) of these, in the 10-1 kits there are ten (10). These kits also include one (1) DSC PG9914 PowerG PIR motion sensor. The encrypted kits listed above contain either three (3) or ten (10) DSC PG9303 PowerG Door/Window Sensors, and one (1) DSC PG9914 PowerG PIR. The 3-1 kits are a great start for installations in apartments and small homes, while the 10-1 kits are great for larger homes and small businesses.

With its 700-Series Z-Wave Plus V2 controller, up to 137 Z-Wave, Z-Wave Plus, and Z-Wave Plus V2 devices can be integrated with the system. This includes Lights, Locks, Thermostats, Water Valves, and Relays. When purchasing new Z-Wave devices, always choose devices with the latest version of Z-Wave supported by the controller whenever possible. Doing so will provide the best possible user experience. Older and newer Z-Wave devices can be installed on the same network, as long as the user is aware of the limitations when such a configuration is used. Up to 242 users are supported on the IQ Panel 4 with one (1) Dealer Code, one (1) Installer Code, and 240 users with the role of Master, User, Guest, or Duress applied to each.

As a quick reminder, the IQ Panel 4 has either a Verizon or AT&T LTE cellular communicator built in. Be sure when purchasing your panel that you choose the carrier that has the best possible signal in the installation area, regardless of what carrier your personal cell phone may use. And when choosing a plan from Alarm Grid to use with your IQ Panel 4, remember that you will need a plan that supports Cellular Alarm Communication. That will be either a Gold or Platinum Plan (Self or Full). If you don't want to take advantage of the Alarm.com app or webpage features, then you can also choose our Cellular Alarm Monitoring plan, which includes Central Station Monitoring, with no remote control capabilities.

The Qolsys IQ Panel 4 is a panel that's truly ready for the future. Qolsys has taken all the feedback they received with their IQ Panel 2, addressed the few inefficiencies and form factor issues, and have really come out with a nearly perfect offering. When coupled with Alarm.com, the Qolsys IQ Panel 4 is a formidable tool in keeping your loved ones and your belongings safe.

A recent blog post about the looming AT&T 3G Sunset contained an error. We mentioned in that blog that the ingenious Resideo Cellbounce, a 3G to LTE converter, does not support Total Connect 2.0. That is incorrect. As long as the original 3G device supports TC2, the Cellbounce also supports it.

This misinformation has been updated in the original post, but for those who may have already read it, we wanted to also briefly touch on it here. In brief, the Resideo Cellbounce is a plug-and-play device. It plugs into a standard 110 Volt AC outlet and should be mounted within 25' (7.6m) of the working AT&T 3G Communicator. The Cellbounce connects to the 3G communicator, and to an AT&T LTE network. Once those connections have been made, it acts as a bridge, receiving the 3G information and transmitting it through the LTE network.

AT&T has committed to supporting the Resideo Cellbounce unit until at least the end of April, 2025. It is possible that support may go beyond that date, but the contractual obligation ends on May 1. Since the Cellbounce is plug-and-play, anyone can install it. An Installation Professional is not required. Though, it is important to note that the Cellbounce should not be powered on until after the information has been added to the customer account by the alarm dealer.

The Cellbounce will arrive in a box with a Serial Number and an IMEI number printed on it. This information must be provided to the alarm dealer so that they can attach the unit to the proper customer account. This step must be performed BEFORE the Cellbounce is powered on. Once power is applied, within a few minutes the Cellbounce will connect to the existing communicator and to the LTE network. LEDs on the unit will signal when these connections take place. From there it's just a matter of testing to be sure signals are going through successfully. Just be sure to put your system on test with the monitoring station prior to beginning this process.

The Resideo Cellbounce is only compatible with AlarmNet AT&T 3G communicators. The existing communicator must be registered and working. This means it can't be in a comm failure condition. Adding a Cellbounce to a communicator that is in comm failure will not correct that issue.