Alarm Grid to Close Early Dec. 31st; Closed Jan. 1st

Happy New Year! As you can tell from the title, we're discussing our holiday schedule. All Alarm Grid offices will be closing early at 6pm ET on Thursday, December 31st. We will remain closed all day Friday, January 1st. We will then reopen for business as usual on Monday, January 4th, 2021.

First, let us give the obligatory, "we're sorry for any inconvenience this may cause", but please understand that security experts also like to enjoy the new year! One place that will not be closing is our central station partner, Criticom Monitoring Services, and neither is Rapid Response for our monitored customers in Canada. These monitoring centers don't close for silly events like ringing-in the new year, and they will remain vigilant, protecting your homes and businesses like always.

Remember that we will not be answering our phones or checking emails while we are closed. If you need to contact us, then send an email to support@alarmgrid.com. We will do our best to reply back when we reopen on Monday, January 4th. But please keep in mind that we expect to be confronted with a large number of emails when we groggily cheerfully return to our offices on Monday. We may not reply early in the day, so we ask that you be patient. We promise that we will get to you as soon as we can!

If you need to reach Criticom to put your system on test mode or to cancel a false alarm then please call our number (888) 818-7728, and choose option number [9]. Similar inquiries for Rapid Response can be made by calling (800) 932-3822. Remember to only call the central station for relevant matters. They are extremely busy handling emergencies, so we want to prevent any unnecessary calls that may clog their phone lines preventing them from handling priority issues. Send all other matters to our support email, and we will take it from there.

To everyone, please have a fun and safe New Year Holiday, as we move on from what has surely been a historic year. We are just as ready for 2021 as you are. And please, stay tuned to our blog for the latest security news and happenings. Thank you so much for being a loyal reader in 2020, and we'll see you next year!