Internet Issues Causing Reduced Capacity in Alarm Grid Call Center

Update: As of approximately 5:00 pm, the primary internet service has been restored, and service has returned to normal. Thank you for your patience!

Original Post: Due to an outage with the primary internet service for our main call center in Kentucky, Alarm Grid is experiencing a decreased capacity for answering incoming calls. There is currently no ETR on when the primary service will be restored.

In the meantime, if you are an Alarm Grid customer and you need assistance from our support team, you can send your request to support@alarmgrid.com. We will get to your issue as quickly as possible, and if the issue requires a phone call, we can reach out to you.

If you're attempting to plan a new system or have sales questions, you can also send an email to the above address and one of our planners will get in touch with you. They may respond via email or phone if you provide a number in your inquiry. We apologize for any inconvenience.