Alarm.com ADC-SVR122 Posts

We have learned that Alarm.com is planning to discontinue their popular residential streaming video recorder device, the Alarm.com ADC-SVR122. This device is used to store security camera footage so that it can be accessed locally at the ADC-SVR122 or remotely through the Alarm.com servers.

For now, Alarm.com recommends using their Onboard Recording feature as an alternative to using a dedicated streaming video recorder (SVR) device. The Alarm.com Onboard Recording feature allows you to store encrypted 24/7 recording footage locally onto a MicroSD card. It requires a compatible Alarm.com Camera, which includes the ADC-V515, ADC-V523, and ADC-V723. You may recall that these three (3) cameras also represent our current Top Picks for Alarm.com Security Cameras. You will also need the feature added to your Alarm.com account, as well as a compatible SD card. So make sure to your alarm monitoring company enables this feature. The SD card can be 256 GB maximum, and we have some compatible options listed below.

• Micron Industrial Memory Cards
• SanDisk High Endurance
• WD Purple Micro SD Cards

Alarm.com will also still offer the Alarm.com ADC-CSVR126 Streaming Video Recorder. This product, while being built to handle the needs of a commercial location, accomplishes essentially the same thing as the ADC-SVR122. It supports up to sixteen (16) total cameras, and it comes in 2 TB and 12 TB storage options, with the possibility of being upgradable to 16 TB storage. While this is honestly a bit of overkill for most residential applications, it does represent an option if you require a streaming video recorder for your Alarm.com Cameras.

For now, the Alarm.com ADC-SVR122 will remain available for purchase in the 500 GB storage variant only while supplies last. Once we run out of stock, it will no longer be available. If you are an Alarm Grid monitored customer wanting to set up the Onboard Recording feature, or if you are interested in starting new alarm monitoring service with Alarm Grid, send us an email at support@alarmgrid.com. We are here to receive your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

We have learned that Alarm.com has updated the video timeline used with their Streaming Video Recorder (SVR) devices. The changes were made to accommodate for the end of life of Adobe Flash, and to introduce the new Smart View feature. You can see the changes on the Alarm.com website.

With support for Adobe Flash ending after 2020, Alarm.com has updated the SVR Timeline on their website to now use native in-browser streaming. The most recent versions of recommended web browsers will provide the proper resources needed to support the feature. Alarm.com recommends using the latest version of Chrome, FireFox, Safari, or Edge with their services. Please note that the Microsoft Edge Legacy Browser cannot support the SVR Timeline if the browser version is less than Version 79. Alarm.com no longer recommends the use of the Microsoft Edge Legacy. Please see this post for more.

Additionally, Alarm.com has recently redesigned the SVR Timeline to accommodate its new "Smart View" feature. Smart View is an interactive video player that allows users to playback Alarm.com Camera recordings for up to four (4) cameras at a time. Users can also filter content to find important footage faster. Smart View also introduces a new activity timeline that shows system-wide events, such as doors and windows being opened, alarm panel arming and disarming, Video Analytics events, plus more. Keep in mind that the updated SVR Timeline is only accessible through the Alarm.com website. It cannot be accessed through the Alarm.com Mobile App. Current Alarm.com Streaming Video Recorders include the ADC-SVR122 and the ADC-CSVR126.

If you have any questions about the Alarm.com SVR Timeline, or if you are interested in starting new alarm monitoring service for use with Alarm.com, please email our team at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Today, in this final part of our 2020 holiday buying guides, we will be checking out various accessories for the Honeywell Lyric, the Qolsys IQ Panel 2 Plus, and the 2GIG GC3e. Specifically, we will be looking at compatible cellular communicators, security cameras, keypads, and desk mounts.

Adding various accessories to your system can improve your overall experience and make your system easier to use. Most accessories are optional, though there some that are required for setting up new monitoring service. We'll be sure to discuss these factors along the way. The other very important thing to keep in mind is that compatibility is usually based on system. Check and make sure that any accessory you want works with your system.

Cellular Communicators

We'll start by looking at cellular communicators for our top alarm panels. All of our top security system picks have built-in WIFI for communicating right out of the box. But only the Qolsys IQ Panel 2 Plus comes with a built-in cellular communication module. For the Lyric and the GC3e, you must add a cellular radio if you want one of these systems to use a cellular communication pathway. Keep in mind that this is optional for Total Connect 2.0 Systems like the Lyric, as TC2 allows system to be set up with IP-only service. But for Alarm.com Systems, having an active cellular communication set up is required. This means that you must buy a cellular communicator for a 2GIG GC3e to get it monitored. Keep in mind that using cellular communication on any system will require a monitoring plan that includes cellular service, such as an Alarm Grid Gold or Platinum Level Plan.

A good thing about the cellular communicators listed here is that they are all LTE communicators. The term LTE stands for "long-term evolution", and the associated networks and cell towers are expected to be kept running and in-service for a very long time. This will remain true even as 5G networks are rolled out, as LTE is positioned to serve as a valuable and reliable backup option to 5G. At this time (December 2020), 5G communicators for alarm systems do not yet exist. This makes LTE far and away the best option for cellular communication on alarm systems at this time.

You will notice that there are no cellular communicators listed here for the IQ Panel 2 Plus. This is because the IQ Panel 2 Plus comes with a cellular communicator that is pre-installed. It cannot be removed or replaced. This means that the entire panel must be replaced in the event that its cellular radio fails. You will also see that carrier options for AT&T and Verizon are listed here. You should simply go with whichever carrier provides better service in the area where the system will be used. You can also check coverage maps if you are unsure. Remember, this choice will have no impact on your monthly monitoring costs, and it has nothing to do with the carrier for your personal phone. And just to restate it one last time, this is required for the GC3e, and optional for the Lyric.

Here are our top picks for cellular communicators.

Model	Notes
2GIG LTEA-A-GC3	AT&T LTE Communicator for 2GIG GC3e. Requires system firmware version 3.2.3 or higher.
2GIG LTEV1-A-GC3	Verizon LTE Communicator for 2GIG GC3e. Requires system firmware 3.1.3 or higher.
Honeywell LYRICLTE-A	AT&T LTE Communicator for Honeywell Lyric. Requires system firmware version MR3 or higher.
Honeywell LYRICLTE-V	Verizon LTE Communicator for Honeywell Lyric. Requires system firmware version MR9 or higher.

Security Cameras

Next, we will be taking a look at various security camera options for your system. Broadly speaking, these devices can be split into two (2) categories. There are security cameras for Alarm.com and security cameras for Total Connect 2.0. If you are building around a Qolsys IQ Panel 2 Plus or 2GIG GC3e, then you will want to get Alarm.com Security Cameras. But if you are building around the Honeywell Lyric, then you should get Total Connect 2.0 cameras. Remember that using any camera will require a monitoring plan that includes video surveillance, such as an Alarm Grid Platinum Level Plan. The only exception is for a SkyBell Video Doorbell, which we will be discussing later.

The cameras listed here are all IP cameras, meaning that they connect to the internet for remote access. You can use the Alarm.com Mobile App or the Total Connect 2.0 Mobile App to get a live look-in for your camera from pretty much anywhere in the world. Most cameras connect across wireless WIFI, but some use wired ethernet connectivity. For those using wired ethernet, you will often see them listed as Power over Ethernet, or PoE. This means that the camera can get both power and network connectivity from the same connection. Cameras that use WIFI will typically just have a plug-in transformer for power.

Let's start by exploring the Alarm.com Cameras. These are what you want if you are building around an IQ Panel 2 Plus, a 2GIG GC3e, or any other Alarm.com Security System.

Model	Notes
Alarm.com ADC-V522IR	Alarm.com Indoor 1080p camera. 113° Field of View. IR Night Vision range of 15 feet. Uses WIFI or ethernet connectivity, but does not support PoE.
Alarm.com ADC-V523	Alarm.com Indoor 1080p camera w/ High Dynamic Range. 117° Field of View. IR Night Vision Range of 15 feet. Uses WIFI or ethernet connectivity, but does not support PoE.
Alarm.com ADC-V622- WELL	Alarm.com Indoor Wellness Camera w/ 1080p recording. 180° Field of View. IR Night Vision Rang of 15 feet. Uses WIFI or ethernet connectivity. Supports PoE if ethernet is used. Doubles as Bluetooth speaker for two-way audio.
Alarm.com ADC-V723	Alarm.com Outdoor 1080p camera w/ High Dynamic Range. 117° Field of View. IR Night Vision Range of 40 feet. Uses WIFI connectivity. Does not support wired ethernet.
Alarm.com ADC-VC726	Alarm.com Commercial outdoor mini bullet 1080p camera. 86° Field of View. IR Night Vision Range of 95 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VC736	Alarm.com Commercial outdoor large bullet 1080p camera. 86° Field of View. IR Night Vision Range of 260 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VC826	Alarm.com Commercial outdoor dome 1080p camera. 108° Field of View. IR Night Vision Range of 95 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VC836	Alarm.com Commercial outdoor turret 1080p camera. 108° Field of View. IR Night Vision Range of 95 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VDB770	Alarm.com Video Doorbell 1080p Camera. 150° Vertical Field of View. 115° Horizontal Field of View. IR Night Vision Range of 15 feet. Uses WIFI connectivity. Does not support wired ethernet.
Alarm.com ADC-SVR122	Alarm.com Stream Video Recorder. Used to facilitate 24-hour continuous recording. Supports up to 2TB of storage w/ proper hard drives. Not an actual camera.
Alarm.com ADC-CSVR126	Alarm.com Commercial Stream Video Recorder. Used to facilitate 24-hour continuous recording. Supports up to 16TB of storage w/ proper hard drives. Not an actual camera.

Next, we will be looking at the Total Connect IP Cameras. There are only thee (3) models available, but they are the ones to use if you have a Honeywell Lyric set up with the Total Connect 2.0 platform.

Model	Notes
Honeywell IPCAM-WIC1	Total Connect 2.0 Indoor 720p Camera. 135° Field of View. IR Night Vision Range of 16.5 feet.
Honeywell IPCAM-WIC2	Total Connect 2.0 Indoor 1080p Camera. 110° Field of View. IR Night Vision Range of 33 Feet.
Honeywell IPCAM-WOC1	Total Connect 2.0 Outdoor 1080p Camera. 117° Field of View. IR Night Vision Range of 65 Feet. Does not record audio.

Lastly, we want to give special recognition to the SkyBell Doorbell Cameras. These camera replace your existing doorbell, and you can receive push notifications on your phone when someone rings your doorbell. They can also begin recording upon detecting movement, making them ideal for monitoring the front of your home. What's also unique about these cameras is they do not require true video monitoring service. Up to five (5) can be added on a TC2 account, while those with ADC can only use one (1), unless they upgrade to a true video monitoring plan. Make sure to use one designed for TC2 or ADC depending on the interactive platform you are using. Please note that only the TC2 version can be used with the native SkyBell App. You cannot use the SkyBell App with the ADC models.

Model	Notes
Honeywell SkyBell DBCAM-TRIM	SkyBell Slimline Video Doorbell Camera for use w/ Total Connect 2.0 and SkyBell App. Up to 1080p recording quality. Uses WIFI connectivity. Available in Satin Nickel or Oil Rubbed Bronze.
Alarm.com ADC-VDB101	SkyBell Round Video Doorbell Camera for use w/ Alarm.com. Up to 1080p recording quality. Uses WIFI connectivity. Available in Satin Nickel or Oil Rubbed Bronze.
Alarm.com ADC-VDB105	SkyBell Slimline Video Doorbell Camera for use w/ Alarm.com. Up to 720p recording quality. Uses WIFI connectivity. Available in Satin Nickel or Oil Rubbed Bronze.

Alarm Keypads

Our next topic concerns alarm keypads. These devices serve as a secondary on-site controller for your system. Some of these are very basic devices that are only useful for minimal system arming and disarming and showing status. Others offer complete touchscreen displays and allow you to perform a robust selection of security and automation commands. The important thing to pay attention to here is compatibility. Each keypad listed here will only work with the system that it is intended to be used with.

Some common locations for secondary alarm system keypads are near back doors or garage doors, as a user might want to arm and disarm from those locations as they are coming and going, without needing to go all the way to their primary alarm panel. They are also popular for use in master bedrooms, as having a keypad by your bedside can be a convenient way to call for help in the event that you hear someone breaking into your home.

Here are the available keypads for our top system picks.

Model	Notes
Honeywell LKP500	LCD Keypad for Honeywell Lyric. Used for basic arming and disarming. Provides two lines of character display, with 16 characters per line. 32 characters total. Supports chime. Honeywell LKP500-DK Desk Stand is also available.
2GIG PAD1-345	Push-button Keypad for 2GIG Systems, including the 2GIG GC3e. Used for basic arming and disarming. Can also be used to trigger a panic during an emergency. No display screen. No chime or voice.
2GIG SP1-GC3	Touchscreen Keypad for 2GIG GC3e. Supports full suite of security and arming functions. Pairs w/ GC3e across WIFI or using a local Access Point (AP). Offers chime and voice. Mimics screen of GC3e once paired.
Qolsys IQ Remote	Touchscreen Keypad for Qolsys IQ Panel 2 Plus. Supports full suite of security and automation functions. Pairs with IQ2+ across WIFI. Mimics screen of IQ2+ once paired.

Desk Mounts

Our final category is desk mounts for alarm panels. Using a desk mount allows you to position your panel upright on a sturdy desk or table, instead of wall-mounting or just laying it flat. These devices are often preferred by DIY users who don't want to drill holes in the wall. They are also great for renters who have restrictions on drilling holes.

Of our top security system picks, only the Qolsys IQ Panel 2 Plus comes with a desk mount included. However, the included desk mount is relatively small and flimsy. There is actually a more robust desk mount for the IQ Panel 2 Plus, which is included on this list. Using a proper desk mount makes it possible to perform a complete system installation with nothing more than a screwdriver in many cases.

Here are desk mounts for our top security system picks.

Model	Notes
Honeywell LCP500-DK	Desk mount for Honeywell Lyric. Allows for positioning at 30° or 60°.
2GIG CP-DESK	Desk mount for 2GIG GC3e. Also compatible with other 2GIG Wireless Alarm Panels.
Qolsys IQ Stand	Desk mount for Qolsys IQ Panel 2 Plus. Sturdier option than the standard table stand that comes included with the system.

Reach out to us!

This concludes our final buying guide for the 2020 holiday season. Make sure to check out our earlier buying guides on alarm panels, security sensors, environmental sensors, smart home automation, and our special guide for the Honeywell Home PROA7PLUS Panel. If you have any questions regarding compatibility, or if you are interested in starting new alarm monitoring service and you need help planning your system, please email our team at support@alarmgrid.com. We will help you every step of the way, from ordering the right equipment, to activating your alarm monitoring service. Our team is available to help from 9am to 8pm ET M-F. As always, we look forward to hearing from you!

If you have been wanting to set up a complete video surveillance network around your home or business, then Alarm.com Security Cameras are your answer. These cameras can be used by anyone from a business owner to your average homeowner. Our guide will tell you everything about ADC Cameras.

Alarm.com is best known as an interactive service platform used with security systems. These systems communicate with Alarm.com so that alerts can be sent out to a central station and/or directly to an end user, depending on their monitoring service plan. A user can integrate special Alarm.com Cameras with their Alarm.com network so that the cameras respond based on activity on their security system. It is also possible to have Alarm.com Cameras without actually owning or using a security system.

An end user can view the live-streams for their Alarm.com Security Cameras through both the Alarm.com Mobile App and the Alarm.com Website. The mobile app is particularly convenient, as it can be used from pretty much anywhere in the world, as long as the user's phone can connect to the network. Whether you are across the street or across the planet, you can know exactly what is going on inside or around your home or business!

If you have or are considering purchasing a security system that uses Alarm.com, then in order to integrate Alarm.com Cameras you must upgrade to an alarm monitoring plan that includes the Alarm.com Video Surveillance Add-On. Examples of compatible plans are the Platinum Level Plans from Alarm Grid. Both our Self-Platinum Plan and our Central Station Platinum Plan will support Alarm.com Cameras. If you don't have a security system, and you just want to build a network of Alarm.com Security Cameras, then you may consider our $15 Per Month Video Monitoring Plan.

There is one exception in which an Alarm.com Camera can be used on an Alarm.com account without the Alarm.com Video Surveillance Add-On. If a user does not have true video monitoring service for their ADC account, they can still add a single (1) Alarm.com SkyBell Video Doorbell. The user will be restricted to 400 clips per month. More information on using an Alarm.com SkyBell without a video monitoring account can be found here. Please note that you must use a SkyBell model designated for use with Alarm.com. Other SkyBell models will not work with Alarm.com. Never try to pair an Alarm.com SkyBell with the SkyBell App or with another interactive service platform like Total Connect 2.0. Doing so may result in the device being unusable with Alarm.com.

Before exploring cameras, it is important to understand how Alarm.com Clip Recording Limits work. Understanding this will prevent you from exceeding your allotted number of video clips and ensure that you can always save an important clip. The clip limit is also associated with the camera limit, which refers to how many cameras can be added to an Alarm.com Video Monitoring Account. More information on the subject can be found in this FAQ.

One feature that you will often come across when looking at Alarm.com Video Cameras is the Alarm.com Video Analytics Feature. This is a powerful feature that will really improve your end user experience and allow you to easily tailor how your cameras are used. We highly recommend the feature, and we are huge fans of it ourselves. Alarm Grid provides Alarm.com Video Analytics at no extra cost for anyone who has a Platinum Level Plan or our Video-Only Plan. More information on Alarm.com Video Analytics can be found in this helpful FAQ.

Depending on the camera, it will connect with your IP network through either local WIFI or a wired ethernet connection. Some Alarm.com Cameras using ethernet can be configured for Power over Ethernet (PoE), which prevents you from needing to run an extra wire to the camera for electrical power. Other cameras will use a plug-in AC adapter for power. As a loose rule, most of the cameras designed for residential use will use their own AC adapter and connect wirelessly to a WIFI network, while a commercial camera is more likely to use wired ethernet with PoE capability. Please note that if the IP router does not support PoE functionality, then a PoE injector will be needed. One example of a PoE injector is the Alarm.com ADC-POE-INJ.

It's also worth mentioning that many Alarm.com Security Cameras can be live-streamed directly from a Qolsys IQ Panel 2 System, as well as any IQ Remote Keypad used with the system. This is great news for anyone who happens to own a Qolsys IQ Panel 2 or IQ Panel 2 Plus. This feature is available at no extra charge for anyone with a monitored IQ Panel 2 System and access to Alarm.com. To learn more about this feature, click here.

Now that you understand Alarm.com Cameras, let's take a look at some of the most popular models!

Alarm.com ADC-V523

The Alarm.com ADC-V523 is arguably the most popular Alarm.com Security Camera right now, and for good reason. It is both affordable and compact, and it provides some of the best recording capabilities we have ever seen in a DIY-friendly security camera with its 1080p recording quality and High Dynamic Range (HDR). It offers IR night vision for up to 15 feet, making it perfect for residential or light commercial use. The camera is compatible with Alarm.com Video Analytics, and it has an impressive 117-degree field of view. It is for indoor use only. The camera can be hard mounted if desired (hardware included), but it is also great for resting on a table.

Alarm.com ADC-V723

The Alarm.com ADC-V723 is the outdoor equivalent to the ADC-V523. Just like the ADC-V523, it is extremely popular, and the fact that it can be used outdoors makes it excellent for both businesses and home use. It connects to the network via WIFI, and it offers 1080p recording capabilities with High Dynamic Range (HDR) and a 117-degree field of view. It features an ingress weather protection rating of IP66 and IR night vision of up to 40 feet. Alarm.com Video Analytics is also supported by the ADC-V723.

Alarm.com ADC-V622-WELL

The Alarm.com ADC-V622-WELL was designed as a wellness camera for monitoring a loved one. But really, it can be an effective security camera as well. Its design allows it to be mounted if desired, but it is more commonly just placed on top of a table, desk, or nightstand for monitoring. On the top of the camera is a call button that an end user can use to let a loved one know that they need assistance. This is done through an Alarm.com Notification. Both WIFI and ethernet with POE can be used with the ADC-V622-WELL. A Bluetooth speaker is built into the camera, and it offers IR night vision for capturing video at night.

Doorbell Cameras

Alarm.com SkyBell Video Doorbells are extremely popular, as they are great for monitoring the area around your door, and you can use one without having true Alarm.com Video Monitoring Service. These devices are great for nabbing package thieves and for seeing exactly who is at the door when someone rings the doorbell. Users have set up video doorbells to capture all sorts of activity in front of their homes, and you can easily get alerts from Alarm.com. A round model is available (ADC-VDB101 & ADC-VDB102), as well as a rectangular Slim-Line model (ADC-VDB105 & ADC-VDB106).

Bullet & Dome Cameras

Bullet Cameras like the ADC-VC726 and the ADC-VC736, and Dome Cameras like the ADC-VC826 are popular for businesses who want their cameras to give a more intimidating presence. These cameras are all suitable for both indoor and outdoor use, and they support POE to make installation easier. The Alarm.com Commercial Cameras are known for having impressive IR night vision ratings (in most cases ~95 feet) and receiving really high scores for ingress (weather) protection. However, they tend to have smaller viewing angles than their residential counterparts. These are the cameras you will likely encounter at a bank, grocery store, or other commercial establishment. They can be very useful if you need an outdoor security camera to cover across a large area and record reliably in the darkest of nighttime settings.

Stream Video Recorders (SVRs)

We couldn't talk about the Alarm.com Cameras without at least mentioning the Alarm.com Stream Video Recorders. The Alarm.com SVR devices are used to store video clips. Any video clip on an SVR device can be accessed locally at the SVR or remotely through Alarm.com. Using one of these devices is necessary if you want to set up recording on a continuous schedule, including a constant 24-hour recording schedule. Otherwise, your cameras will only record when triggered (via audio/visual or system activity). If you want your Alarm.com Cameras recording on a set schedule, then an SVR device is an absolute must. There is a residential model called the ADC-SVR122 (available in 500 GB, 1 TB, and 2 TB options), and a commercial model called the ADC-CSVR126 (available in 2 TB and 12 TB models, with expansion of up to 16 TB).

Get Started with Alarm.com Video Monitoring!

Alarm Grid is here to help you get started with Alarm.com Video Monitoring. If you are an existing Alarm Grid customer looking to upgrade, please contact us via email at support@alarmgrid.com or call us at (888) 818-7728. Please also feel free to ask us any questions you might have. Email or phone is also a great way to contact us if you are interested in starting new monitoring service. Remember that our business hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

Hi DIYers! We have an exciting new offering to tell you about today. The Alarm.com ADC-SVR122 Stream Video Recorder is now available in a 2TB storage option. This is in addition to the existing 500MB and 1TB storage options. You can buy the 2TB ADC-SVR122 from the Alarm Grid website now!

If you don't know about the Alarm.com Stream Video Recorder (SVR), it's a device that allows you to store digital recordings for Alarm.com Security Cameras. You need an SVR device if you want to establish a set recording schedule for your ADC Cameras. This includes a 24-hour continuous recording schedule.

Any footage stored on an Alarm.com SVR device can be accessed remotely through the Alarm.com website or mobile app. Additionally, you can also view stored video locally at the SVR itself using an HDMI monitor and a USB mouse. For more information on how the Alarm.com SVR works, please check this FAQ.

Just like the existing SVR-122 models, the new 2TB model supports up to eight (8) Alarm.com Cameras, HDMI live-streaming, and remote viewing for any stored clips. Remember that you need a monitoring plan with video surveillance and access to Alarm.com to use the SVR-122. For Alarm Grid Customers, this can be a Platinum Level Plan (Self or Full) or a Video-Only Plan.

If you have any questions about the ADC-SVR122 or any of our products or services, please reach out to us! The best way to contact us is to email support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. Remember that our support hours are from 9am to 8pm ET M-F. We look forward to hearing from you!

Hi DIYers! We have learned that Alarm.com has been pushing out automatic firmware updates for their security cameras. These updates are designed to make the cameras compatible with future enhancements that may be released at a later date. Alarm.com SVR Devices are also being updated.

According to Alarm.com, any non-doorbell camera or SVR device that is online with a strong connection will have the update pushed down automatically. Alarm.com states that 95% of all compatible cameras and accessories have already received the updates. Cameras that are offline or set up with a weak connection will not be able to receive the automatic update. Alarm.com says that they are still trying to get all compatible devices set up with the update.

In the near future, users may notice problems for any camera that has not yet received the update. Specifically, these cameras may stop showing the device name and timestamp on their on-screen displays. Additionally, any SVR devices that have not received the update may stop supporting video recording and video playback. These issues will persist until the device receives the update.

Users may also find that their cameras and/or accessories are displaying a trouble condition for out-of-date firmware. This trouble condition is to let any end users know that they should update the firmware for their cameras and/or accessories as soon as possible. Fortunately, these issues can be properly addressed by simply updating these devices to their latest firmware versions.

If you notice this trouble condition you can manually push down an update yourself by accessing your Alarm.com account through the website and choosing Video > Settings > Select Device > Video Device Info > Update Firmware. You may also contact us to have us push down the update for you. Remember that your camera will need to be online with adequate signal strength in order to receive the update. There is no charge for us to push down this update to your ADC devices.

If you have any questions about the new Alarm.com Firmware Update, or if you need us to push down an update for you, please email us at support@alarmgrid.com. Remember that our support hours are from 9am to 8pm ET M-F. We look forward to hearing from you and making sure that your Alarm.com devices are properly updated!