Incorrect Product Labeling for Some DSC Alarm.com Comms
Posted By Julia RossJohnson Controls released a Technical Advisory Bulletin on Monday noting that some PowerSeries Neo, Pro LTE, and Internet Dual-Path Communicators have labeling errors. The serial number on the box appears to be incorrect. Comms built between August 15, 2021, and July 29, 2022, are affected.
The model numbers affected are the DSC TL880LECVZ, TL880LECAT, TL880LEBAT, TL880LEBTL, and TL880LECTL. This is a labeling error only and does not affect the signal transmitting, or Alarm.com remote control capabilities of these communicators in any way. The mixup seems to be with the name on the label on the product, and the serial number on the label on the box.
The model name listed on the label of the product is incorrect, while the serial number listed on this label is accurate. The model name listed on the sticker for the box is correct, but the serial number listed on the box is incorrect. So, be sure when registering one of these units that you use the serial number from the sticker for the product and not the one from the box.
The following products, built during the listed date range, are affected:
| Model Name | Production Dates |
|---|---|
| TL880LECVZ | January 4, 2022 - July 29, 2022 |
| TL880LECAT | July 5, 2022 - July 29, 2022 |
| TL880LEBAT | November 15, 2021 - July 29, 2022 |
| TL880LEBTL | November 15, 2021 - July 29, 2022 |
| TL880LECTL | June 6, 2022 - July 29, 2022 |
Beginning July 29, 2022, new, updated and correct labels should be placed on these products. Remember, the performance of communicators that were manufactured during this timeframe is not compromised. This is only a labeling error, so as long as the serial number taken from the sticker affixed to the product itself, or the IMEI number from the printed circuit board is used everything should work as intended. DSC offers a handy Date Code Lookup tool at this site. You can find information on looking up a date code for any DSC product on that page.
The fact that this issue wasn't discovered sooner seems to indicate that this is a very minor issue. What do you think about this announcement? Do you often use these communicators? Have you run across this issue? Leave us a comment below and tell us what you think. We always enjoy hearing from our readers. That's all for today, until we meet again, stay safe!