Resideo to Migrate All TC2 SkyBell Users to New Backend

In the coming weeks Total Connect 2.0 users on app version 6.44.1+ with a SkyBell will be prompted to update the SkyBell Video Doorbell's firmware. This update is part of a backend migration process. There will be an option to skip the upgrade, but eventually an update will be automatic.

This affects any TC2 users with any of the following SkyBell Video Doorbells. All of these units have been discontinued:

• DBCAM-TRIM
• DBCAM-TRIMBR
• DBCAM-TRIM2
• DBCAM-TRIMBR2
• DBCAM
• DBCAM-BR

It's possible this migration has some correlation to our report from December of last year. In the prior blog, we discussed how SkyBell users were receiving recommendations to upgrade their SkyBell to "Gen5". But after this upgrade, any access the user had to their SkyBell through third-party apps, like Total Connect 2.0, would be removed. The move to Gen5, once completed, can't be undone.

Phased Process for Upgrade and Migration of SkyBell Video Doorbells with Access Through Total Connect 2.0

1. Phase I: In the coming weeks Total Connect 2.0 users will be prompted, presumably via a push notification since a particular app version (6.44.1+) is required, asking them to perform a firmware update of the video doorbell. Any user who originally set their video doorbell up through the SkyBell HD app will need the login credentials they used for that app to complete this process. The user will be prompted through a few easy steps to complete the update and migration.
2. Phase II: At some point, users who ignore the initial prompt will receive a popup dialog box when logging into Total Connect 2.0 asking them to update. If the user chooses the option "UPGRADE LATER" they can skip the upgrade temporarily. But the next time they log into TC2 the SkyBell will be upgraded and migrated without prompting. If the user accepts this invitation to upgrade, they will immediately be guided through the upgrade and migration steps. Again, any user who originally used the SkyBell HD app to configure their video doorbell will need the credentials for that app to complete this process.
3. Phase III: Any user who ignores the first two phases will eventually have their SkyBell Video Doorbell updated and migrated automatically. Please note, only Skybell doorbells that are powered up and online can be updated and migrated. Presumably, and I'm attempting to confirm this, any SkyBell video Doorbell that is not online or powered on in time for the upgrade and migration process may lose the ability to access the device through Total Connect 2.0.

For the most part, users won't notice any difference in the way their device works or appears in TC2 after this process is complete. However, this migration does mean that the SkyBell doorbell, once upgraded, will no longer be accessible through SkyBell HD or any new SkyBell apps.

In addition to no longer being accessible through any SkyBell apps, all settings in the SkyBell Video Doorbell will be set back to their factory defaults during the update and migration. Affected settings include:

• LED Color
• Motion Detection
• Motion Sensitivity
• Image Quality
• Speaker Volume
• Indoor Chime
• Outdoor Chime
• Digital Chime
• Outdoor Chime Volume

These settings can be readjusted using the TC2 app once the upgrade and migration have been completed. Another post-migration change is that SMS notifications will no longer be available for SkyBell Video Doorbell events after the migration. Push notifications and email notifications will still be available.

Changes for Users of PROSeries Panels:

Users of the Honeywell Home PROA7PLUS and Resideo PROA7PLUSC who have the panel configured to allow SkyBell viewing at the panel will need to be sure their panel is updated to firmware 03.2305.91+ in order to retain this functionality. If you need a firmware update, contact your alarm dealer. If you're an Alarm Grid customer in need of a firmware update, send us an email at support@alarmgrid.com.

To verify the version of your panel's firmware tap the Menu Icon (≡) at the bottom of the screen, then tap Tools > enter either Installer or Master Code (4112 or 1234 by default, respectively) > tap System Information > tap General Information. If your version shows lower than 03.2305.91, request a firmware update from your alarm dealer.

After the update and migration the Honeywell Home PROWLTOUCH and Resideo PROWLTOUCHC keypads will no longer support viewing of SkyBell video on their touchscreen, regardless of firmware version.