A New Era of Customer Service Begins at Alarm Grid
Posted By Julia RossWe're excited to announce that Alarm Grid is transitioning to a state-of-the-art customer relationship management (CRM) system. This powerful new tool will streamline our operations, enabling us to provide even better support and service to our valued customers. Our customers are like family.
As we implement this new system, there may be temporary delays in responding to phone calls and emails. We apologize for any inconvenience this may cause and appreciate your patience during this transition period.
Once the new CRM is fully integrated, we'll be better equipped to:
- Efficiently track customer information.
- Promptly respond to support requests.
- Offer more personalized assistance
Our goal is to emerge from this transition with a more robust and efficient customer support process. Thank you for your understanding as we work towards a brighter future for all of us at Alarm Grid.
For customers with full central station monitoring, rest assured that our partnership with CMS and Rapid Response remains unchanged. Both monitoring stations will continue to provide the same professional service you've always relied on. Your system's security and response times will not be affected by this update.
If you're an Alarm Grid customer and you need assistance, send us an email at support@alarmgrid.com. We're still here, and still looking out for you and your system, we just may be running a little behind. If you have an issue or request that can't wait, give us a call at 1-888-818-7728. Our support hours are Monday - Friday from 9:00 AM - 8:00 PM EDT.