Alarm Grid 2023 Holiday Hours and Season's Greetings!

It's that time of year again. We take a break, relax with our loved ones reflect on the year behind us, and look ahead to the year ahead. Sure, that's more of a New Year's thing, but we start the process about now. We hope you have a warm, safe place to do that, and some good food to enjoy.

For Alarm Grid, 2023 has been a year of reestablishing equilibrium after the pandemic, supply chain shortages, and tumult in the world. As my dad might say, we've got things lined out. We hope that you are experiencing a similar "settled" feeling. Whatever traditions you observe and holidays you celebrate, we wish you all the best this year.

Our office will be closed on Friday, December 22, and on Monday, December 25 this year. Of course, our central station partners will remain vigilant during this time, and will handle all of your alarm needs with their usual swift and professional attention. In addition, we will be closed on Friday, December 29, and Monday, January 1, 2024.

If you reside in the US and need to contact the central monitoring station during the times we're out, either to cancel a false alarm or to verify a signal, you can contact Criticom Monitoring Services (CMS) by dialing (888) 818-7728 and choosing Option [9].

Our Canadian customers can contact Rapid Response at (800) 932-3822. Remember, any time you call either monitoring station, you will be asked for your name, address, and your false alarm password or phrase. Providing incorrect information when asked, will result in the dispatch of authorities.

If you have a support question or need to make adjustments to your account, the monitoring station cannot assist you with that type of request. In that case, send an email to support@alarmgrid.com with details of your request and we will begin to address these support issues as soon as we return to the office on each of the respective Tuesdays. Requests can pile up during this time, so please be patient with us while we catch up.

Regardless of how you celebrate at this time of year, the reason for celebrating is about life, love, gratitude, and hope. May your days be merry and bright. May your life be long and happy, and may you have an abundance of things to be grateful for, with the hope of more to come.