Alarm Grid Closed For Labor Day & Hurricane Dorian Update

In observance of Labor Day, Alarm Grid is closed Monday, September 2, 2019. We will not be answering phone calls or checking support emails during this time. Any customer who needs to reach us during this time should email support@alarmgrid.com. We will reply back as soon as possible.

We would also like to use this opportunity to provide an update on Hurricane Dorian. As you may know, the main headquarters for Alarm Grid is located in South Florida. It is very likely that we will experience at least some of the effects of the hurricane. As a result, it is possible that our main headquarters may be closed Tuesday, September 3, 2019. It is impossible for us to make that determination at this time. We just want to make you aware of that possibility.

Alarm Grid has a couple of smaller offices further north in the United States that will not be affected by the hurricane. These offices will maintain business as usual Tuesday, September 3rd, regardless of what happens to our main headquarters. These technicians will still be around to answer your calls and reply to your emails. But please understand that we may be working with a limited staff. Additionally, it's possible that there may be shipping delays on orders. Again, we cannot confirm anything at this time. We are only making you aware of what might happen. We appreciate your understanding.

We also want to make it very clear that Hurricane Dorian will NOT affect your monitoring service. As you know, Alarm Grid is partnered with Criticom Monitoring Services for alarm monitoring. Criticom operates three (3) stations - one in Florida, one in California, and one in New Jersey. It is possible that the Florida station may go offline during the storm. If that happens, any incoming signals will be rerouted to one of the other monitoring centers. A central station will still be alerted to any alarm that may occur on your system, and action will be taken. This redundancy is a big reason why we chose Criticom as our monitoring partner.

Again, we are not saying that the Criticom Florida monitoring station will go offline. We are just making you aware of that possibility. And even if it does, it will have no impact on any of our monitored customers. To anyone being affected by Hurricane Dorian, we understand what you are going through. We wish you nothing but safety for yourself and your loved ones. Please stay safe and take proper precaution during this storm. We all hope to be back tomorrow to provide you with outstanding service and support. And if circumstances prevent that, we will be back as soon as possible.

If you need to reach us by phone, you can contact us at (888) 818-7728 tomorrow, Tuesday, September 3. Remember that our office hours are 9am to 8pm EST. Thank you for your support, and have a happy and safe Labor Day.