Alarm Grid Closed for Thanksgiving & FL Office Resuming Quarantine

Alarm Grid will be closed Thursday, November 26, 2020, for the Thanksgiving holiday. During this time, we will not be answering phones, responding to emails, or shipping orders. We will reopen for business as usual tomorrow, Friday, November 27, 2020. We apologize for any inconvenience.

Additionally, we are also sad to announce our Florida headquarters will be resuming quarantine due to the spike in COVID-19 cases in the state. Starting on Friday, our Florida employees will begin working from home as we did earlier this year. This should not affect your experience as an Alarm Grid customer, but please keep this in mind if you contact us for support or other inquiries. Our Florida headquarters is expected to remain in quarantine until at least the end of the 2020 year.

We understand that this has been a challenging year for many people out there. The ongoing pandemic may put a damper on many holiday gatherings, get-togethers, and annual traditions. But there is still plenty to be thankful for, and we should use this holiday to remember that. Our team will be enjoying a much-needed day of rest today, and we will be ready for business tomorrow.

Remember that you can still reach our central station partner Criticom Monitoring Services (CMS) while we are closed if you need to put your system on test mode. You can do so by calling our phone number, (888)-818-7728, and choosing option number [9]. Alarm Grid customers in Canada who receive central station service through Rapid Response can contact them at (800)-932-3822 to put their systems on test mode.

If you need to reach us while our offices are closed, please email support@alarmgrid.com, and we will do our best to reply as quickly as possible when we reopen on Friday. Keep in mind that our usual business hours are from 9am to 8pm ET M-F. We look forward to hearing from you!