Alarm Grid Offices Closed Labor Day September 2, 2024

The Alarm Grid offices will be closed on Labor Day, Monday, September 2. This allows our team members a chance to enjoy the final holiday this summer season. We will return on Tuesday, rested and ready to help you protect your home or business from burglary, fire, carbon monoxide, and flood.

Our monitoring station partners, Criticom Monitoring Service (CMS) and Rapid Response, are available 24/7/365 to respond to any alarms, troubles, or environmental situations that may arise from an Alarm Grid-monitored system.

Alarm Grid customers in the United States receive monitoring service through Criticom (CMS). When your Alarm Grid system sends a signal, a CMS operator receives and processes it based on a pre-set list of instructions. Alarm processing may involve immediately sending authorities or calling the premises and a list of contacts to determine if an emergency exists before dispatching. Whatever the instructions, the process takes only moments to complete.

If you need to contact CMS, either to put your system on test or to report that an alarm does not require dispatch, you can do so by calling (888) 818-7728 and choosing Option 9. When you contact them, be sure to have the proper information ready. They will need your name, address, and your false alarm password or phrase. This is very important! If you call the monitoring station during an alarm and provide an incorrect password, they will be required to dispatch authorities.

For Alarm Grid's Canadian monitored customers, monitoring service is provided by Rapid Response. If you need to contact them, you can call (800) 932-3822 and follow the prompts. You should only contact them for issues such as putting your system on test or canceling a potential dispatch due to an accidental alarm.

Neither monitoring station can provide technical support or make changes to your account, so if you need that type of help, please contact Alarm Grid instead. You can email support@alarmgrid.com with details of what you need, and we will respond as quickly as possible when we're back in the office on Tuesday, September 3. Our support hours are from 9:00 AM to 8:00 PM EDT if you prefer to call, but please be patient as we clear any backlog of requests.

We hope you have a relaxing holiday weekend with your loved ones. Stay hydrated, use sunscreen, and make sure your pets have plenty of fresh, cold water. If you'll be traveling during the holiday, be sure to arm your alarm system before you leave. And most importantly, have fun!