Alert - Honeywell & Resideo Tuxedo Keypads & VAMs Not Updating Weather

Posted

Update February 2024: We Won! For now, at least. LOL. It has been confirmed by Resideo and now a customer, that the weather is now working. This is on the older style Tuxedo Touch WIFI keypads. We have been fighting this fight to keep the weather going on these keypads. It took a while for Resideo to resolve this, and we appreciate everyone's input and patience. So go and enjoy it while you can.

Update November 2023: After daylight savings time ended on 11/5/2023, we received multiple reports of the weather no longer updating. We have reported this to Resideo and they are looking into the issue. We will continue to provide the most accurate up to date information we have. We appreciate your patience in this matter.

Update Christmas 2022: It appears the weather stopped updating on Tuxedo keypads once again around Christmas, 2022. However, it appears that as of January 3, 2023, it is back up and working again. This feature has been hit or miss for a while now, and officially, it's not supposed to be working on the legacy Tux keypads. The last official word from Resideo was in September, 2021, where they said the older style Tux keypads would no longer support weather and only the newer Tuxedo keypads would. You can read that notice here.

Newer style Tuxedo Keypad:


Older Style Tuxedo Touch WIFI:

Update April 2022: Per Resideo, though this feature seems to be working again, it is not officially fixed until we receive a new Technical Bulletin from them saying that it is. For now, if your keypad is not displaying the weather, refresh the weather on the forecast page. Do this by pressing the refresh button in the lower-left corner of the forecast screen.

Update December 2021: In late December, Resideo announced that the weather display feature had been fixed and is now available on Tuxedo Touch WIFI, VAM, and original Tuxedo Touch keypads. Hopefully, this will be the end of the Weather Feature Saga, once and for all!

There is an issue affecting all versions of the Honeywell and Resideo Tuxedo Keypads and VISTA Automation Modules (VAMs). This is a server issue causing the displayed weather forecast to not update. Resideo has not provided an ETA for a fix. Alarm Grid will update when more info is made available.

Update: Alarm Grid has learned that the issue is only affecting old style Tuxedo Touch Keypads, including the Tuxedo Touch WIFI and the original Tuxedo Touch with ethernet connectivity, as well as Honeywell VAM devices when accessed through a web browser. The issue is NOT affecting newer Honeywell Home Tuxedo and Resideo Tuxedo Keypads, as was initially reported. Keep in mind that these new-style Tuxedo Keypads may only update weather once per day, so the displayed last update time might still seem off. But if you click the refresh button in the bottom-left corner of the weather display screen, then it will still update. As the issue is relatively minor and only affecting old style devices, it's possible that Resideo may put off applying a fix for a while. Again, we promise to provide an update if any new information is made available. We apologize for any inconvenience caused by the issue.

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Comments

Hello Dan, We are sorry to hear that you had a bad experience with the Tuxwifi keypad. It is unfortunate that the weather integration keeps dropping off and in most cases, to this date we are able to still reach their team to resolve the issue. Have you tried a Different web browser or from your mobile device web browser to access the Tuxwifi web interface?
My weather also stopped working around the 17 and then would no longer connect to my wifi. it took a LOT of tinkering to get it connected back to wifi just today and then when i try to get to the web interface from a computer, i get a warning that there is no cert and never fully get to the home screen. it seems that these "smart" devices are destined to be e-waste sooner rather than later. I bet most companies that make these types of things have similar issues, but i doubt i would buy another Honeywell/Resideo product after these experiences beginning in 2021.
Hi Darrell, thanks for staying on top of this, it's been working fine for a couple of days now. I'm sure there are a lot of people still using these keypads, maybe just not many reporting it here. Thanks again, we appreciate it!
They did not infomr us on how they resolved the issue
As of June 5th my Tuxedo weather is working!!!! Did they tell you how they fixed it? It would be good to know if this never happens again. In any case WAHOO!
Hello Andy, and to any others following this thread about the Tuxedo Weather issue. We have had a report from Resideo that the issue has been addressed by engineering and the issue should now be resolved restoring the weather feature. If any one is having an issue still, please reply back to this thread.
Hello Matthew, and to any others following this thread about the Tuxedo Weather issue. We have had a report from Resideo that the issue has been addressed by engineering and the issue should now be resolved restoring the weather feature. If any one is having an issue still, please reply back to this thread.
Hello Steve, and to any others following this thread about the Tuxedo Weather issue. We have had a report from Resideo that the issue has been addressed by engineering and the issue should now be resolved restoring the weather feature. If any one is having an issue still, please reply back to this thread.
Hello Steve, Matthew, and Andy, also to any others following this thread about the Tuxedo Weather issue. We have had a report from Resideo that the issue has been addressed by engineering and the issue should now be resolved restoring the weather feature. If any one is having an issue still, please reply back to this thread.
Hello Andy, We have reported the issue to Resideo and they are aware. They have had some additional reports and are taking steps to resolve the issue. Once the issue has been resolved the Weather feature will start working again. As only a few users are still using the feature, we do our best to report this as we become aware. We will continue to report this issue to Resideo as they occur and follow up in reply posts as we know more.
Hello Matthew, We have reported the issue to Resideo and they are aware. They have had some additional reports and are taking steps to resolve the issue. Once the issue has been resolved the Weather feature will start working again. As only a few users are still using the feature, we do our best to report this as we become aware. We will continue to report this issue to Resideo as they occur and follow up in reply posts as we know more.
Hello Steve, We have reported the issue to Resideo and they are aware. They have had some additional reports and are taking steps to resolve the issue. Once the issue has been resolved the Weather feature will start working again. As only a few users are still using the feature, we do our best to report this as we become aware. We will continue to report this issue to Resideo as they occur and follow up in reply posts as we know more.
yes my Tuxedo weather feature stopped working for me too on May 17. As I mentioned in a previous post, it would be great if Alarm Grid could find out what Resideo did to fix it down to which line of code somewhere and document it. As another data point, I had a weather app on my PC desktop stop working around the same time. I scowered the internet and found the developer had posted an update and now my desktop weather app is working again. I just mention that becuase whoever these weather providers are, a changed parameter somewhere can get these outdated apps to stop working. We know for the Tuxedo weather problem it CAN be fixed. This has now happened quite a few times. Resideo refuses to take consumer calls and most operators if you get one will start by blaming bad internet or other non-real problems. The problem is some resideo programmer has to update a line of code somewhere. It would be good to know: - Which department in Resideo can fix it? - Who manages the department? - How it's actually fixed (updated web address, server, parameter, etc.)? - Hotline phone number for Alarm Grid can contact them in the future?
Hello Matthew, I contacted Resideo again and will need to follow up some additional times until we get an answer again from the manufacturer.
Hello Andy, I contacted Resideo again and will need to follow up some additional times until we get an answer again from the manufacturer.
It has stopped working again for us as of May 17th
Hi Fred, could you please reopen or open a new case with Honeywell for the Tuxedo time update not working again. It was working fine for 3 months, then suddenly 2 days ago it stopped updating. This was May 17th 2024. If you can help, I'd appreciate it Thanks, Andrew
Finally! Mine just started working again a couple of days ago. It would be good if <b>Alarm Grid could follow up with Resideo</b> to find out HOW this problem was fixed. As we know this has happened peiodically. Becuase of the high turn over of personnel these days no one seems to know what happened in the past. It would be good for us to document so and so changed this parameter in the field and viola it started working again. Also what department at Resideo, etc. There is no reason this should stop working unless they break the feed. When I have talked to Resideo in the past (if I can even get someone to talk to me after much begging) they first try to blame the user like maybe you're internet is down.
Thanks Louis, Our team tries to follow up on these issues as they arise. We will keep looking into this as the issue reoccurs and submit those issues to the manufacturer.
I actually finally gave up hope on this older panel. I replaced with a new panel, but it doesn't do any dates. I switch to another wall dashboard for weather. Thank you so much following up though!!
@disqus_LOgtHzybjE:disqus Only thing they shared was an issue with the API. That's all we're going to get.
Much appreciated, as always!!!
@disqus_jud8fPXY3Y:disqus Wow, I haven't checked my panel yet, but thank you for staying on top of this. I'd almost given up hope. Do you have any visibility as to what Honeywell said the problem was? I'm hoping it doesn't break again next month when daylight savings time changes :) Thanks again Fred!
@disqus_CzIi1nprlB:disqus The weather is working again. This blog is updated. We appreciate your patience on this.
@disqus_zlFqsIctys:disqus @disqus_LOgtHzybjE:disqus The weather is working again. Blog is updated. We appreciate you guys' patience on this.
Of course, and thank you as well.
Thanks!
You're welcome. Working with them is not frustrating. My guy over there always takes care of me, I just have to call the bat phone. At times their engineering process can be, though.
Thank you Fred, I know it's frustrating for us all, Honeywell are not easy to work with. I appreciate your efforts!
Hello Andy and Elliot, I know it may not seem like it on your end but we are constantly working with them to resolve. Unfortunately it is in the hands of their engineers. But believe me I am personally applying that pressure.
As a customer we have no way to contact Honeywell, so we have to rely on Alarmgrid or another Alarm Company to put pressure on Honeywell. Last few years they did an easy fix to get this working again. They need to be pressured to fix this again. It breaks every time daylight savings happens. If Honeywell thinks that I'll buy 3 new panels, that's not going to happen. Please Alarmgrid, will you check on this case and open a new one if needed. It's been 2 months outage now, from 11-2-2023 last update Thanks
Happy New Year everyone! Is anyone keeping pressure on Honeywell or Resideo to resolve the Tuxedo weather feature... or is it now considered a lost cause [again]? Thanks.
Last time it was apparently an expired certificate. Honeywell needs to update the certificate and sync the time zone. Hopefully @alarmgrid or Steve Scott can get this going like they did each of the last 3 years.
A pessimist would say we were on borrowed time anyway and the past year was a gift. An optimist would say we might yet see a miracle. Seems to me there can't be much of a technical issue here beyond rebooting a server. Or maybe someone needs to renew & pay the weather hosting service. Maybe times are tough at Honeywell and we need to take up a collection on their behalf.
It's been a month now. I don't have much faith in Honeywell or Residio ☹️
Best of the holiday season to everyone!!! I'm wishing Santa will bring back my current weather to my Tuxedo panel. Do you think my wish will be realized?
Thank you sir, I appreciate it!
I have been i communications with them on a regular basis. Their engineering team is investigating. I will let everyone know when there is new information.
Hi Fred, have you heard from Honeywell yet? Weather is still not working since 11/2
Thanks Fred. I also messaged Sterling, he got it working a couple of times before. It's been out for over a week now.
Hi Sterling, well our Tuxedo weather is out again. With the daylight savings time change, it blows up every 6 months. Could you please work your magic like you did the last couple of times? It hasn't updated since 11/2/23. Thanks for your help!
Thanks Fred
Yes this has always been their stance. I will update when I get more info.
Thank you Fred. I've tried calling Honeywell/Resideo myself in the past and they refuse to talk to end users, only dealers. Frustrating. We all appreciate your help!
Hello all, I have confirmed it is not updating currently. I am working with Resideo to see if/when they can resolve this for us.
Hi Steve, could you please provide some help on the latest weather outage?
Hi Friends, well daylight savings ends and the tuxedo weather stops working again. I was hoping this was fixed for good last time. Happens every time the time changes. Could someone please fix it like last time? Steve Scott did the magic last time I think! Cheers, Andrew
Mine is out again...
My weather app is now up and running again like others I lost it sometime around Christmas it wasn't working this morning but as of 9pm tonight it's working
back
Its fixed, thank you!!!!!
confirmed. its back!!! thanks everyone... I was set to just buy the new one, but I don't think it has the multiday forecast screen
I'm happy to report that the weather functionality is working again. This feature is like a cat with nine lives. But I've lost count which life this is :-). Anyway, thanks to everybody who contributed to the solution and Happy New Year!!!
OMG, OMG, OMG Louis, please check yours and see if it's fixed and report back ************************************************************ *************************************************************
OMG, OMG, OMG Elliott, please check yours and see if it's fixed and report back ************************************************************ *************************************************************
OMG, OMG, OMG Darell, please check yours and see if it's fixed and report back ************************************************************ *************************************************************
OMG, OMG, OMG Andy, please check yours and see if it's fixed and report back ************************************************************ *************************************************************
OMG, OMG, OMG After my call to Honeywell it seems like it's working now!!!! Andy, Elliot please check yours and see if it's fixed and report back ************************************************************ *************************************************************
Sterling, the weather data stopped on the older Tuxedo units just before Christmas. Honeywell won't talk to individual customers. Can you please help get our weather back on line? They have proven they can do it before so someone/somewhere must know how. Sterling, you're our only hope . . . update: Sterling! It just started working now . . .
Any update on this yet? My weather still isn't working.
YES, same problem here. I think it was right before Christmas. Of course, calling Honeywell is absolutely useless as they just want to dump everything on the security vendor who has no control over the weather server. I would still encourage everyone to bug them anyway at 1-800-645-7492. Try customer service or technical support. Don't take no for an answer. Ask to speak to a supervisor. Explain the local alarm company is not going to be able to fix a weather app server problem. Honeywell will have to escalate somehow. This has happened to us before and we were down for a long time before it came back. Software coders must make changes to the weather API or server unaware of how it impacts older devices.
Sounds good. Thank you!
Unfortunately, no. Many are on vacation over there. We'll get some answers after the New Year's break.
Hi Freddie, any updates on when the weather will be fixed? Thanks!
Thanks Freddie!
Yes, we are fact checking the information we received earlier. Stay tuned for updates, as we receive them. It may take a little longer around the holidays.
Hey Louis, I apologize that there was a discrepancy in the links and both should now reflect the correct price of the Tuxedo keypads. Essentially both keypads are identical and the only difference is the badge on the front of the Keypad. (Honeywell Home = Residential Branding, Resideo = Commercial Branding). Please note: Some Features on the Old Tuxedo WiFI keypads are not available on the New TuxedoW keypads. ie Secondary controller feature.
Right, i heard this last year. But last year this happened and Honeywell reversed their decision and decided to continue weather support. Sterling at Alarmgrid opened a support ticket and it was fixed in a matter of hours.
also, there is a $28 difference between the resideo and the honeywell home, do you know the difference? https://www.alarmgrid.com/products/honeywell-home-tuxedow https://www.alarmgrid.com/products/resideo-tuxedo-tuxedowc
Hi Darrel, i don't mind updating the panel to a TuxedoW Keypad to get the weather back. Is been 11 years since I updated it, I think i got my monies worth on this one. Is it possible for you to wrangle up a screenshot of what the weather forecast feature looks like on the new unit, I just want to make sure its useful before I buy. Thanks, Louis
mine stopped working last night too. too bad, I love this feature, use it everyday.
Hey Elliot, I spoke with the manufacturer this morning. Any Old Tuxedo Wifi units are subject to discontinuation and henceforth once the Weather Feature stops working, no new additional service patches will be implemented to update the weather service feature, which includes the sunrise/sunset time triggers for automation. As that info pulls from the weather server also. The New TuxedoW Keypads (With the White Background) are not affected. Quoted from the Manufacturer, "The TUXWIFI (White and Silver models with the Black/Blue Background) products that were discontinued in July of 2020 upon stock exhaustion, will no longer support the weather view or the sunrise/sunset feature as of October 31, 2021. Due to issues with the weather provider."
Hey Andy, I wish we were able to keep this feature working on the older units. I spoke with the manufacturer this morning. Any Old Tuxedo Wifi units are subject to discontinuation and henceforth once the Weather Feature stops working, no new additional service patches will be implemented to update the weather service feature, which includes the sunrise/sunset time triggers for automation. As that info pulls from the weather server also. The New TuxedoW Keypads (With the White Background) are not affected. Quoted from the Manufacturer, "The TUXWIFI (White and Silver models with the Black/Blue Background) products that were discontinued in July of 2020 upon stock exhaustion, will no longer support the weather view or the sunrise/sunset feature as of October 31, 2021. Due to issues with the weather provider."
Hey Sterling, well the weather stopped working tonight right before a major storm. Any chance you can do your magic to get it fixed? Would really appreciate it! Thanks!
Just wondering... is anyone having a problem again with weather displaying on their Tuxedo Touch Wi-Fi? I'm not sure when I lost the service (likely in the past two weeks) but now the display is stuck on "Unknown City." I've tried different zip codes but get the same result.
Glad to hear!
Yes, its working now. Thanks for staying on top of this. Hope this fix is more permanent!
Weather app back up now
I'll let you know in a few hours when I get home. Thanks!
Try your weather now @disqus_LOgtHzybjE:disqus and let us know if it's not working. I got word that it should be working now though.
Can you try you weather feature now and report back if it's working or not?
I was actually coming over to post as we did hear they were able to reset the integration and that it should be working again. Thanks for confirming.
weather updates are back!
You're very welcome @disqus_CzIi1nprlB:disqus and thank you for the kind words! Hopefully the service is back soon.
Ah, I understand what you were saying now. I am sorry for all the frustration the repeat outages have caused and hopefully it is restored again soon. Also, you can subscribe to our blog online at http://feeds.feedburner.com/alarmgrid/blog if you'd like to be notified on new posts.
Agree 100%
Hi Sterling, I never knew Honeywell had decided to remove support, and then never knew they reinstated it again. I guess I am in the dark. I have no problems with your support at Alarmgrid, you guys are awesome. Thank you for staying on top of this and holding Honeywell's feet to the fire!
thanks for all your follow-up on this Sterling. I, for one, was super pleased they decided to keep support for it. I'm in the IOT space so I know there is a cost with keeping older hardware in the field working. My unit is about 10 years old at this point, and while I would be dissapointed if the unit didn't keep working for weather, I would understand. It's probably the most used feature of that keypad and I love it. I also applaud Alarmgrid for keeping this thread active and responding to outages. Us DIYers are in a weird space with these units as the honeywell support model is geared to installers. So thank you!
I think you're mis-assuming that the recent weather issue is an indication of a deprecated feature. We posted the tech bulletin that you mentioned above, which said the service was no longer going to be supported, the day after we received it and we then posted the update to that, them surprisingly bringing the feature back, once we heard the good news. While I understand the frustration around the feature being broken again, we've done nothing but do what we can to stay on top of the issue and communicate to our users what we know.
Never knew what Andy? I think you may be getting confused by Bazza's post. While Honeywell did say they were no longer going to support the weather feature, they then changed that stance and brought the feature back. I believe the more recent outage is going to be fixed soon.
Disqus doesn't share emails so I can't look up your account but could you email support@alarmgrid.com referring to this post so I can investigate? I'm also not sure of all the details but we do know when the weather feature first failed last year, we reached out to their support team and were told the issue was being investigated. Then, much later, we got the notice that the service was being discontinued and we assumed they just weren't able to sort out whatever the issue was between them and the third party weather service. We were as shocked as you when they then announced they were bringing the feature back. We did post about each change that we knew of once it was confirmed and if you're not already subscribed, you can subscribe to our blog at http://feeds.feedburner.com/alarmgrid/blog so that you are notified when we post. Now it seems the feature has broken again more recently but I was just told by their team that they are working on the fix with the third party service so I'm hopeful it will be restored again soon. I'm confused how the Tuxedo's weather service affects your Total Connect 2.0 service though. Being able to control and receive alerts from your security system via TC2 should not have been affected by the issues with the Tuxedo/VAM weather service.
The Insteon debacle is making for a bad home automation week for me :(
IMHO, this was the "If we don't tell them, maybe they won't notice" approach. It also kept our subscriptions active and the money still coming in for a few more months.
I never knew this. Seems like a way for Honeywell to force hardware upgrades. I'd love to see if there is a way to hack into that panel to customize the services. I have 3 of these panels in my house.
What I would like to know, is how Honeywell can issue <a href="https://www.alarmgrid.com/documents/resideo-technical-notification-67-tuxwifi-family-no-longer-supporting-weather-dated-09-08-21">this tech bulletin</a> over seven months ago (9/8/2021) that clearly states the Tuxedo Touch "will no longer support the weather view or the sunrise/sunset feature as of October 31, 2021", yet for <i>months</i> Alarm Grid made zero mention of this bulletin <i>or</i> the drop-dead date. Instead we got "we are investigating", "we are working with Honeywell" and even a flurry of "<a href="https://www.alarmgrid.com/blog/resideo-announces-that-the-weather-feature-on-tuxwifiw-and-tuxwi">It is working now!</a>" post updates in December, three full months after Honeywell had already stated it's <b>dead forever</b>. Obviously, none of this was true and I just cancelled my self-monitoring subscription. It no longer works as it should, which is too bad as it used to work well. Blame it on Honeywell.
What sucks is when I contact Residio support and they tell me they wont help end users and I have to go through my security provider. But I am self managed so cannot open a ticket at all ☹
Yes, mine is down again too. https://media4.giphy.com/media/k61nOBRRBMxva/giphy.gif
Yes. It went down last month. After you guys commented last month, I figured you did something because it immediately started working again after being down for a week. Its been up for a month, now it's down again.
I did not do anything last month @disqus_LOgtHzybjE:disqus so are you saying you had it go down a month ago, come back (if so when?), and then go down again?
I think @s@sterlingdonnelly:disqus may have initiated a Residio fix last month. Sterling can you please assist?
I'd just like to confirm that I am experiencing the exact same condition as Andy describes. At first, I suspected that it was my Tuxedo and/or network. I couldn't believe that after waiting an incredibly long time for Resideo to fix the weather functionality, it could "break" again so soon. Well, I believe now. I'm hoping the weather feature mysteriously starts up again... perhaps as mysteriously as it stopped.
Well, it lasted a month and the weather is back down again. Yesterday I noticed it had Mondays weather but the following 3 days were blank. Today all of then are blank and message on refresh is "failed to get weather data" or something. Whatever fixed it last month, could we please initiate that again? Is it residio that has to fix it?
Hey Louis, the ProA7 / ProA7Plus are individual Self contained wireless panels. Check out our product link here. https://www.alarmgrid.com/products/honeywell-home-proa7plus
thanks darrell!! very much appreciated. and do you know if this keypad works with a vista20p panel?
Hey Louis, Here are a couple of pictures I took of our in house ProA7Plus panel. The First picture is when you select the weather icon to view the forecast, the Second picture is when the system is idle. I hope this helps. https://uploads.disquscdn.com/images/e786860789f93686e4393c4fe7754f4512ca10b753c73b682b2ac2edd069bf96.jpg https://uploads.disquscdn.com/images/2dbc5fc412c6cec25ee63231e7dbb69e521d1ccc85d18007d953d32eef074a02.jpg
No idea, I didn't notice it till tuesday when I kept wondering how the tempurature could be the exact same every day. Is it possible to get a screenshot of the weather forecast screen or ProA7? I can't find it anywhere online. Thanks!
Thank you for taking the time to communicate with us on this issue Andy!
Hi Louis. We appreciate you and Andy posting here to keep everyone updated and I'm sorry the feature did go down for a couple days there. While we haven't heard anything specific from Resideo on this feature and the outage, I would imagine the issue was related to the outage and not DST since DST kicked in at 2AM Sunday and the outage didn't happen until later that evening. Do you happen to know when on Sunday the feature broke for your Tuxedos? Also, just so you know Resideo's new ProA7 and ProA7Plus systems do have the weather forecast feature. If you're interested in upgrading, we'd be happy to help.
My hunch is it’s the connection with accuweather that keeps breaking because the total connect keeps working. My guess is ssl issues or contracts
Wow! Mine just started working too! I guess it was a Totalconnect cloud issue after all and not my local system. There's some amazing superpowers in this forum. Thank you everyone!
Mine just came back
Thanks Louis, yeah it happens every year without fail. It was working great for about 6 months. I don't want to upgrade, my panels work great except for the weather outages, and since they are $300+ each, I'd have to buy 3 of them, just for Honeywell to come back in 6 months saying they dont support them anymore :( I even upgraded the Firmware but the latest one is 4 years old! I've changed the timezone and the location and it just refused to pull any data. This is very frustrating. @nat@nathangalarmgrid:disqus If you can please open a ticket with Resideo/Alarmnet I'd appreciate it. I'm sure I'm not the only one having this problem. I attached a screenshot. Cheers, Andrew https://uploads.disquscdn.com/images/404083bb1681a378a9f110e4f79613c075f7fc7204df212864f4b52cb64ca6c7.jpg
Mine went out too. I just got used to having it back as well. This is so frustrating... I never correlated it to when the DST changes, but I am stuck on Sunday. Unfortuantley you just have to wait it out. @nath@nathangalarmgrid:disqus can you let resideo know its down again. Also, Im ready to upgrade to a newer panel just to get this feature back, but I don't think any of the newer panels have weather forecast like these older tuxedo touches did.
Yeah, Honeywell probably purposely broke the old Tuxedo's to force us to upgrade
The weather issue is back. I have a Honeywell Vista panel with 3 Tuxedo Touchscreens. Its linked to TotalConnect2 and all working fine, except the weather. Every spring when the Daylight Savings change happens, my weather disappears on all Tuxedo's. A manual update does not work and it says "Failed to get weather data". Sometimes it takes months to resolve itself. The DST time setting is enabled on all 3 Tuxedos. I have the correct time zone setup on the Vista panel and on the touchscreens. I just updated my Tuxedo firmware to version TUXW_V5.3.21.0_VA.in the hope that it would fix the problem and its still happening. All other totalconnect services and Z-wave are working fine still. The weather was working the day before daylight saving and the next morning it was missing. Anyone know how to get this fixed?
Hi Louis, We are working on getting an update on this blog, we were recently alerted by resideo that everything should be back up and working at this time.
Mine is back again not sure when it came back on. go figure... https://media1.giphy.com/media/XHU4ipkOAGaQDejEUZ/giphy.gif
Same issue here. Changed to another ZIP code, and same thing happens. Stuck on 6/9/21. Also, if it does update to current date, i only get weather (which is prob wrong) for Thurs, Fri and Sat
On my new Honeywell Home (TUXEDOW) console, only Today's weather is shown, not tomorrow or day after. Is anyone seeing future forecast?
Attempt to change the zip code to one that is near you and see what that does.
Thank you for the suggestion. I updated the firmware. However, it made no impact on the issue at hand as it continues to show old weather details. When I press "refresh", the device reverts completely to June 9th with the sunrise/sunset times on that date as well as weather on that date. After several refresh attempts, it will show current date but old weather details. So, it toggles between current date and June 9 but never gives complete current weather and sunrise/sunset details. Software Version is TUXW_V5.2.22.0_VA
Good Day, You can try a firmware update for the tux at the link here https://www.alarmgrid.com/downloads/tuxedo-touch-firmware-updates
My device is stuck on 6/9. Refreshing and resetting device only works to temporarily change to current date and reverts to the old date. This impacts other automation features that rely on accurate sunrise/sunset times. Disappointed that Honeywell is not looking after its consumers by not coming up with a fix. I had higher hopes for this brand.
TUXWIFI using software version "TUXW_V5.3.21.0_VA"
Hi Marc, what is the model number of the unit you're using?
Just want to comment that I will likely avoid all Honeywell branded products going forward. This obviously does not appear to be a concern for the vendor to correct. The weather forecast on these consoles are useless. Refresh attempts pull inconsistent dates, and when the correct date is displayed the forecast is more incorrect than a meteorologists forecast.
I'm thinking about maybe just upgrading.. I don't need the zwave on the tuxedo, so do I want the Honeywell 6290W? does it do the weather screen too? does anyone have a screenshot of it? Thanks!
Still down since 6/9. any update from honeywell on this?
Date and time is confirmed as part of the issue. We will update this blog as soon as we hear any updates from the manufacture.
Date and time don't update either. Maybe the server is set to 2012?
lost again on the 5/30
Im back again today
Mine stopped again on the 21st. Did anyone elses?
Mine is back today. Yippie!!! https://uploads.disquscdn.com/images/7d8c1840a983fa8706a09f7112022083552db9d67c1c9f765ea4f7301215f824.jpg
is this for all versions of the tuxedo touch, My is an early one with ethernet (no wifi) and has been End of Life for a while now. I figured they just dropped support. Is it also happening on the newer wifi ones? How about the current "Honeywell Home" line? I use the weather so much, i thought about upgrading just for this feature.
4/23/21 popped back up on mine yesterday. That data must be cached somewhere.
Mine still says last update was 4/23/21. It has done 2-3 times in the past and usually returns only after 30-60 days. I miss my weather reports..
Mine does not seem to want to automatically update the weather. A few days ago I noticed that it was finally displaying weather again, but although the city was correct the temperature and forecast were incorrect. I tapped on the weather and saw that the last update was in late April. I tapped the refresh button and it loaded the up-to-date information, but today it's still showing yesterday's info. Interestingly enough, when I tapped to refresh, it actually reverted to the April date and weather info the first time, but a second tap brought it to the current date and weather.
Seems to be working again.
Any news on this?
Same problem here with Honeywell's Tuxedo Touch. Latest firmware version "TUXW_V5.3.21.0_VA" is not the solution. Weather forecast is not available and affects sunset/sunrise time for z-Wave devices.
I think this is also messing with my zwave lights that I have set to come on at Sunset. They are now coming on at the same time and not adjusting for the longer daylight period each day.
I thought it was just me... glad to see this is a widespread issue.
I’m having the same issue. Connected to 2.4 GH WiFi and everything seems to be fine except I cannot get the weather to update

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