LTE Cellular Communicators Posts

We have learned that there is a new firmware update available for Alarm.com Honeywell VISTA SEM Communicators. Firmware Upgrade Version 1.61 is a free over-the-air (OTA) upgrade to ensure that SEM VISTA Panels running 187h or 187i firmware and 1.60 gateway firmware have the newest features.

In order to receive Firmware Upgrade Version 1.61, it must be pushed down manually by your alarm monitoring company. Your Honeywell VISTA Alarm System must be in a disarmed state in order for the update to go through. It is recommended that the system be kept in a disarmed state while the upgrade is completed. The entire process should take roughly 20 to 40 minutes. No action is needed while the update is being performed.

If you are an Alarm Grid monitored customer with a Honeywell VISTA System using an Alarm.com SEM Communicator, then you should email us to request the update. The best email to contact us at is support@alarmgrid.com. This is also a good email to use if you have a Honeywell VISTA Security System or any other alarm system that you are hoping to get monitored. We're here to check your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

We have learned that there is a new firmware update available for Alarm.com Honeywell VISTA SEM Communicators. Firmware Upgrade Version 1.61 is a free over-the-air (OTA) upgrade to ensure that SEM VISTA Panels running 187h or 187i firmware and 1.60 gateway firmware have the newest features.

In order to receive Firmware Upgrade Version 1.61, it must be pushed down manually by your alarm monitoring company. Your Honeywell VISTA Alarm System must be in a disarmed state in order for the update to go through. It is recommended that the system be kept in a disarmed state while the upgrade is completed. The entire process should take roughly 20 to 40 minutes. No action is needed while the update is being performed.

If you are an Alarm Grid monitored customer with a Honeywell VISTA System using an Alarm.com SEM Communicator, then you should email us to request the update. The best email to contact us at is support@alarmgrid.com. This is also a good email to use if you have a Honeywell VISTA Security System or any other alarm system that you are hoping to get monitored. We're here to check your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

We know that 2020 has been a crazy year for all. And now we're right in the thick of the holiday buying season. We wanted to take a brief moment to collect our thoughts and make things a bit more organized so you can decide which route to take for your security and automation shopping.

First of all, if you haven't checked out our 2020 holiday buying guides, then that's a great place to start! We put together five (5) guides this year.

• 2020 Alarm Panel Buying Guide - Find out which alarm panels are worth building around. Your alarm panel serves as the central hub for all your security and automation needs, and it represents your most important buying decision.
• 2020 Security Sensor Buying Guide - Protect your home or office with top-of-the-line security sensors. These devices alert your system whenever there is possible intrusion activity, such as a door being opened, or a window being broken.
• 2020 Environmental Sensor Buying Guide - Safety is the name of the game with environmental sensors. Unlock the true potential of your alarm system by monitoring for conditions like unusual temperatures, fires and flooding.
• 2020 Smart Home Automation Buying Guide - Your security system is also the center of your smart home! Make your life more convenient with devices like smart lights, door locks, and programmable thermostats.
• 2020 System Accessories Buying Guide - All the other goodies and gadgets that you need for your complete home or business security system! We cover cellular communicators, desk mounts, surveillance cameras, and more!

But before we close out this post, we want to stop and make some special notes. If you are still left wondering what to buy this holiday season, then we have two (2) recommendations. First, we've been stressing all year about the importance of upgrading to an LTE cellular communicator if you are still using an older 3G or CDMA module.

If you still have any doubts, then yes, now is the best time to upgrade. Older cellular modules are going to stop working. There is going to be a big rush for users to keep their systems connected at the very last minute. Make things easier on yourself (and us) by upgrading early. And if you're still running an IP-only panel, then getting started with cellular monitoring is a huge upgrade in itself. This is the best way to keep your system online in the event of an internet or power outage. That's our first recommendation - UPGRADE YOUR SYSTEM TO LTE IF YOU HAVEN'T ALREADY.

Second, we want to close out our holiday recommendations with a bang. We understand that getting a new communication path for your system might not be the most exciting thing in the world. But here's something that is. If you are looking for the single, sexiest, new product that we have the capacity to promote at this time, then we have your answer. Right here, right now. Alarm.com ADC-VDB770 Video Doorbell Camera.

We've been promoting doorbell cameras for quite a while now. But the ADC-VDB770 is different. We've never seen a doorbell camera output video at quite this level before. To see a doorbell camera with 1440x1920 resolution and High Dynamic Range is pretty insane. This nifty gadget outputs video nearly as well as what a state-of-the-art 4K TV can even display! And it backs up its talk further with its crazy 150° Field of View, astounding 15 foot night vision range, and its ability to utilize the full suite of Alarm.com Video Analytics features. This doorbell camera has taken what you would expect out of a top-of-the-line security camera and turned it into an ultra-convenient front-of-home monitoring device! Wow!

There are some drawbacks. One is that it's for Alarm.com only. Unfortunately, this means that TC2 users can't play with this fun new toy. Second, at this time, we can only support it on a Platinum Level Monitoring Plan. But we are exploring our options, and there may soon be a way that we can support a single ADC-VDB770 device on a non-video account, much like what we have been able to do with SkyBell Video Doorbell devices. It's too early for us to make any promises, but we hope to expand the reach of this doorbell camera so that more of the world may appreciate its glory. But if you want our second recommendation - ALL ALARM.COM USERS SHOULD GET THE ADC-VDB770 DOORBELL CAMERA.

For now, that concludes our post-buying guide holiday thoughts. Get on LTE! And if you're on ADC, then get that doorbell camera! You'll be thrilled that you did! And as always, don't hesitate to reach out to us with any questions. The best way to contact us is to email support@alarmgrid.com. Our team responds to emails from 9am to 8pm ET M-F. We look forward to hearing from you!

We know that 2020 has been a crazy year for all. And now we're right in the thick of the holiday buying season. We wanted to take a brief moment to collect our thoughts and make things a bit more organized so you can decide which route to take for your security and automation shopping.

First of all, if you haven't checked out our 2020 holiday buying guides, then that's a great place to start! We put together five (5) guides this year.

• 2020 Alarm Panel Buying Guide - Find out which alarm panels are worth building around. Your alarm panel serves as the central hub for all your security and automation needs, and it represents your most important buying decision.
• 2020 Security Sensor Buying Guide - Protect your home or office with top-of-the-line security sensors. These devices alert your system whenever there is possible intrusion activity, such as a door being opened, or a window being broken.
• 2020 Environmental Sensor Buying Guide - Safety is the name of the game with environmental sensors. Unlock the true potential of your alarm system by monitoring for conditions like unusual temperatures, fires and flooding.
• 2020 Smart Home Automation Buying Guide - Your security system is also the center of your smart home! Make your life more convenient with devices like smart lights, door locks, and programmable thermostats.
• 2020 System Accessories Buying Guide - All the other goodies and gadgets that you need for your complete home or business security system! We cover cellular communicators, desk mounts, surveillance cameras, and more!

But before we close out this post, we want to stop and make some special notes. If you are still left wondering what to buy this holiday season, then we have two (2) recommendations. First, we've been stressing all year about the importance of upgrading to an LTE cellular communicator if you are still using an older 3G or CDMA module.

If you still have any doubts, then yes, now is the best time to upgrade. Older cellular modules are going to stop working. There is going to be a big rush for users to keep their systems connected at the very last minute. Make things easier on yourself (and us) by upgrading early. And if you're still running an IP-only panel, then getting started with cellular monitoring is a huge upgrade in itself. This is the best way to keep your system online in the event of an internet or power outage. That's our first recommendation - UPGRADE YOUR SYSTEM TO LTE IF YOU HAVEN'T ALREADY.

Second, we want to close out our holiday recommendations with a bang. We understand that getting a new communication path for your system might not be the most exciting thing in the world. But here's something that is. If you are looking for the single, sexiest, new product that we have the capacity to promote at this time, then we have your answer. Right here, right now. Alarm.com ADC-VDB770 Video Doorbell Camera.

We've been promoting doorbell cameras for quite a while now. But the ADC-VDB770 is different. We've never seen a doorbell camera output video at quite this level before. To see a doorbell camera with 1440x1920 resolution and High Dynamic Range is pretty insane. This nifty gadget outputs video nearly as well as what a state-of-the-art 4K TV can even display! And it backs up its talk further with its crazy 150° Field of View, astounding 15 foot night vision range, and its ability to utilize the full suite of Alarm.com Video Analytics features. This doorbell camera has taken what you would expect out of a top-of-the-line security camera and turned it into an ultra-convenient front-of-home monitoring device! Wow!

There are some drawbacks. One is that it's for Alarm.com only. Unfortunately, this means that TC2 users can't play with this fun new toy. Second, at this time, we can only support it on a Platinum Level Monitoring Plan. But we are exploring our options, and there may soon be a way that we can support a single ADC-VDB770 device on a non-video account, much like what we have been able to do with SkyBell Video Doorbell devices. It's too early for us to make any promises, but we hope to expand the reach of this doorbell camera so that more of the world may appreciate its glory. But if you want our second recommendation - ALL ALARM.COM USERS SHOULD GET THE ADC-VDB770 DOORBELL CAMERA.

For now, that concludes our post-buying guide holiday thoughts. Get on LTE! And if you're on ADC, then get that doorbell camera! You'll be thrilled that you did! And as always, don't hesitate to reach out to us with any questions. The best way to contact us is to email support@alarmgrid.com. Our team responds to emails from 9am to 8pm ET M-F. We look forward to hearing from you!

Security, Sales, & Integration recently published an article outlining the 3G Sunset and the importance of upgrading to LTE. One question we are often asked is how long LTE networks will be kept in-service. Thanks to this informative article from SSI, we now have a pretty good estimate.

According to the information presented in the article, LTE networks are expected to have a lifespan that extends through at least the mid-2030s, if not longer. We have said many times before that LTE networks should be kept in service well into the very distant future, and now we have somewhat of a more precise timeline. It is also important to note that we understand this "mid-2030s" estimate to be on the conservative side. There is a good chance that the LTE networks might be supported even beyond that point in time. But given that we are in the year 2020, and have a "mid-2030s" estimate for the LTE lifespan, we can say that anyone who purchases an LTE communicator for their security system at this point in time should expect it to work for at least the next 15 years.

We need to stress here that this is nothing official. This is just information being published in an SSI article. This is not an official statement from a cellular service provider, and we advise taking it with a grain of salt. But given our understanding on the subject, this mid-2030s estimate strikes us as legitimate. The article also states that all 3G cellular networks will be shut down no later than December 31, 2022. This also lines up with what we have been hearing. At the time of this writing in late October 2020, we are slightly more than two (2) years away from the final end of 3G. We have said it many times before, and we will say it again. You need to upgrade to LTE as soon as possible to avoid a loss of monitoring service.

On that note, it's also fair for us to begin thinking about what lies beyond LTE. It's no secret that 5G networks are being rolled out across the country, and they will soon become the norm for cellular communication. At this time, we have not heard of any alarm manufacturer offering a 5G communicator, though we wouldn't be surprised for it to happen soon. But it's not a sure thing that a 5G communicator would be available before the end of 3G. That is why we are pushing so hard for users to make the upgrade to LTE. We don't want any of our monitored customers to be left behind in the transition. While the eventual promise of 5G might seem exciting and flashy, the important thing here is keeping your security system working and having your home or business stay protected. And from what we can tell, LTE will provide exactly that until at least the mid-2030s, possibly even beyond that.

If you are interested in getting starte with alarm monitoring service, or if you are needing to upgrade your existing system to LTE, please email us at support@alarmgrid.com. Our team is here to check email from 9am to 8pm ET M-F. We look forward to hearing from you!

Security, Sales, & Integration recently published an article outlining the 3G Sunset and the importance of upgrading to LTE. One question we are often asked is how long LTE networks will be kept in-service. Thanks to this informative article from SSI, we now have a pretty good estimate.

According to the information presented in the article, LTE networks are expected to have a lifespan that extends through at least the mid-2030s, if not longer. We have said many times before that LTE networks should be kept in service well into the very distant future, and now we have somewhat of a more precise timeline. It is also important to note that we understand this "mid-2030s" estimate to be on the conservative side. There is a good chance that the LTE networks might be supported even beyond that point in time. But given that we are in the year 2020, and have a "mid-2030s" estimate for the LTE lifespan, we can say that anyone who purchases an LTE communicator for their security system at this point in time should expect it to work for at least the next 15 years.

We need to stress here that this is nothing official. This is just information being published in an SSI article. This is not an official statement from a cellular service provider, and we advise taking it with a grain of salt. But given our understanding on the subject, this mid-2030s estimate strikes us as legitimate. The article also states that all 3G cellular networks will be shut down no later than December 31, 2022. This also lines up with what we have been hearing. At the time of this writing in late October 2020, we are slightly more than two (2) years away from the final end of 3G. We have said it many times before, and we will say it again. You need to upgrade to LTE as soon as possible to avoid a loss of monitoring service.

On that note, it's also fair for us to begin thinking about what lies beyond LTE. It's no secret that 5G networks are being rolled out across the country, and they will soon become the norm for cellular communication. At this time, we have not heard of any alarm manufacturer offering a 5G communicator, though we wouldn't be surprised for it to happen soon. But it's not a sure thing that a 5G communicator would be available before the end of 3G. That is why we are pushing so hard for users to make the upgrade to LTE. We don't want any of our monitored customers to be left behind in the transition. While the eventual promise of 5G might seem exciting and flashy, the important thing here is keeping your security system working and having your home or business stay protected. And from what we can tell, LTE will provide exactly that until at least the mid-2030s, possibly even beyond that.

If you are interested in getting starte with alarm monitoring service, or if you are needing to upgrade your existing system to LTE, please email us at support@alarmgrid.com. Our team is here to check email from 9am to 8pm ET M-F. We look forward to hearing from you!

Alarm Grid is thrilled to announce that our Honeywell Lyric LTE Upgrade Kits now feature the Honeywell LCP500-24B 24-Hour Backup Battery. You can pick between the LYRICUPGRADE-A with AT&T LTE and the LYRICUPGRADE-V with Verizon LTE. Rest easy in knowing that your Lyric will stay connected!

Our Lyric LTE Upgrade Kits represent the ultimate option for anyone who wants to be sure that their monitored security system will always stay online and connected. These systems come with built-in WIFI and added communication modules that provide cellular backup. Even if your home or business experiences an internet outage, the cellular backup will keep your system reliably monitored. Cellular connectivity almost never goes down, so you will have peace of mind in knowing that you are consistently protected. This is crucial for receiving the most reliable and dependable alarm monitoring service available!

But these aren't just any cellular communicators. These are LTE cellular communicators that will receive network support for many years to come, possibly for even decades. As older 3G and CDMA networks are soon being shut down in an event commonly referred to as the 3G Sunset, users are being urged to upgrade to LTE as soon as possible. The term LTE stands for "Long-Term Evolution", and cellular companies like AT&T and Verizon have promised to support their LTE networks well into the very distant future. These networks are expected to remain running as important backups to the 5G networks, which you have likely heard about. With an LTE communicator like those included in these kits, you won't have to worry about making any communication upgrade to your Lyric any time in the foreseeable future.

The new change to these LTE upgrade kits is that they now include a 24-hour backup battery instead of the prior 4-hour backup battery. Your Lyric Security System will rely on this backup battery to stay running when the electricity is out and AC power is unavailable. The backup battery represents the last line of defense for a security system in staying powered on and connected for monitoring service in these crucial moments. Being able to keep your Lyric Alarm Panel running and connected for 24 hours versus 4 hours will give you much more confidence and peace of mind when a sudden power outage occurs. And even during an extended outage, your home or business will be protected. This is the perfect complement to LTE cellular connectivity, which works perfectly when your internet router is down and unable to provide WIFI service for your system.

Of course, these kits wouldn't be complete without the state-of-the-art Honeywell Lyric Alarm System. This security panel includes a full-color 7-inch touchscreen display, support for up to 128 panel zones, the ability to interface with Honeywell SiX Series Sensors that use military-grade 128-bit AES encryption, built-in Z-Wave capability for smart home devices, and full compatibility with Apple HomeKit, the robust and powerful automation platform for iOS users.

Both the Honeywell LYRICUPGRADE-A and the Honeywell LYRICUPGRADE-V come with a brand-new Honeywell Lyric Alarm System with plug-in transformer, an LTE communicator, and a fully prepared Honeywell LT-Cable for conveniently providing system power. Whether you choose the LYRICUPGRADE-A with AT&T LTE or the LYRICUPGRADE-V with Verizon LTE will not make much of a difference. This decision will have no impact on your monthly monitoring costs, and we have found both cellular networks to work great when adequate signal coverage is obtained. Just go with the network that provides the most reliable and consistent coverage in your area. If you aren't sure, coverage maps are widely available. Remember that this decision has nothing to do with your personal phone. You can have an AT&T Phone and get a Verizon Communicator for your system, or vice-versa.

Also keep in mind that you will need a cellular monitoring plan to take advantage of all the cellular communication capabilities of your new Honeywell Lyric LTE Security System Kit. Examples of compatible monitoring plans include the Gold and Platinum Plans from Alarm Grid. We advise checking out our monitoring page for more information about signing-up. And if you have any questions, you can always email us at support@alarmgrid.com for extra assistance. We check our email during our usual business hours of 9am to 8pm ET M-F. We look forward to hearing from you and helping you get started with your new Lyric System!

Update: These kits no longer include the 24-hour battery. They once again include the standard Lyric 4-hour battery. We apologize for any inconvenience this may cause.

Alarm Grid is thrilled to announce that our Honeywell Lyric LTE Upgrade Kits now feature the Honeywell LCP500-24B 24-Hour Backup Battery. You can pick between the LYRICUPGRADE-A with AT&T LTE and the LYRICUPGRADE-V with Verizon LTE. Rest easy in knowing that your Lyric will stay connected!

Our Lyric LTE Upgrade Kits represent the ultimate option for anyone who wants to be sure that their monitored security system will always stay online and connected. These systems come with built-in WIFI and added communication modules that provide cellular backup. Even if your home or business experiences an internet outage, the cellular backup will keep your system reliably monitored. Cellular connectivity almost never goes down, so you will have peace of mind in knowing that you are consistently protected. This is crucial for receiving the most reliable and dependable alarm monitoring service available!

But these aren't just any cellular communicators. These are LTE cellular communicators that will receive network support for many years to come, possibly for even decades. As older 3G and CDMA networks are soon being shut down in an event commonly referred to as the 3G Sunset, users are being urged to upgrade to LTE as soon as possible. The term LTE stands for "Long-Term Evolution", and cellular companies like AT&T and Verizon have promised to support their LTE networks well into the very distant future. These networks are expected to remain running as important backups to the 5G networks, which you have likely heard about. With an LTE communicator like those included in these kits, you won't have to worry about making any communication upgrade to your Lyric any time in the foreseeable future.

The new change to these LTE upgrade kits is that they now include a 24-hour backup battery instead of the prior 4-hour backup battery. Your Lyric Security System will rely on this backup battery to stay running when the electricity is out and AC power is unavailable. The backup battery represents the last line of defense for a security system in staying powered on and connected for monitoring service in these crucial moments. Being able to keep your Lyric Alarm Panel running and connected for 24 hours versus 4 hours will give you much more confidence and peace of mind when a sudden power outage occurs. And even during an extended outage, your home or business will be protected. This is the perfect complement to LTE cellular connectivity, which works perfectly when your internet router is down and unable to provide WIFI service for your system.

Of course, these kits wouldn't be complete without the state-of-the-art Honeywell Lyric Alarm System. This security panel includes a full-color 7-inch touchscreen display, support for up to 128 panel zones, the ability to interface with Honeywell SiX Series Sensors that use military-grade 128-bit AES encryption, built-in Z-Wave capability for smart home devices, and full compatibility with Apple HomeKit, the robust and powerful automation platform for iOS users.

Both the Honeywell LYRICUPGRADE-A and the Honeywell LYRICUPGRADE-V come with a brand-new Honeywell Lyric Alarm System with plug-in transformer, an LTE communicator, and a fully prepared Honeywell LT-Cable for conveniently providing system power. Whether you choose the LYRICUPGRADE-A with AT&T LTE or the LYRICUPGRADE-V with Verizon LTE will not make much of a difference. This decision will have no impact on your monthly monitoring costs, and we have found both cellular networks to work great when adequate signal coverage is obtained. Just go with the network that provides the most reliable and consistent coverage in your area. If you aren't sure, coverage maps are widely available. Remember that this decision has nothing to do with your personal phone. You can have an AT&T Phone and get a Verizon Communicator for your system, or vice-versa.

Also keep in mind that you will need a cellular monitoring plan to take advantage of all the cellular communication capabilities of your new Honeywell Lyric LTE Security System Kit. Examples of compatible monitoring plans include the Gold and Platinum Plans from Alarm Grid. We advise checking out our monitoring page for more information about signing-up. And if you have any questions, you can always email us at support@alarmgrid.com for extra assistance. We check our email during our usual business hours of 9am to 8pm ET M-F. We look forward to hearing from you and helping you get started with your new Lyric System!

Update: These kits no longer include the 24-hour battery. They once again include the standard Lyric 4-hour battery. We apologize for any inconvenience this may cause.

If you follow this blog regularly, then you probably already know about the significance of the 3G and CDMA Sunset. Now, Alarm.com is taking their own steps to demonstrate the urgency by listing a "Trouble" status condition next to all 3G and CDMA accounts on the alarm dealer end.

Alarm dealers like Alarm Grid who provide service with Alarm.com will notice a "Trouble" status condition next to all customer accounts who are still connected using an AT&T 3G or a Verizon CDMA Communicator. The purpose of this trouble condition is so that dealers can properly notify end users who need to upgrade to LTE to avoid a loss of service. Cellular service providers are expected to shut down older 3G and CDMA Networks in 2022.

When a cellular network is shut down, all cellular devices designed to connect with the network will stop working. This includes cellular communicators for security systems. The 3G and CDMA shutdown will inevitably affect countless security systems across the country. Anyone still using a system with a 3G, 4G, or CDMA Communicator is heavily urged to upgrade to LTE as soon as possible.

While this news does not impact end users in any manner (including those still using 3G or CDMA), it does go to show how important this issue is. We have been doing our part by informing users about the importance of upgrading. Recently, our marketing team even sent out emails to customers still lagging behind to try and get the word out. We have also been regularly blogging about the subject.

Fortunately, most users with a 3G or CDMA Communicator can simply swap out their existing communicator for a new LTE model. The term LTE stands for "Long-Term Evolution", and an LTE communicator will keep your system online well into the very distant future. You may have heard about the rise of 5G cellular communication and think that LTE will soon be outdated as well. But the truth is that LTE will serve as a valuable backup to 5G. Both AT&T and Verizon have promised to keep their LTE networks online for many, many years, possibly decades.

If you need assistance finding an LTE communicator for your security system, then we are more than happy to help. We urge you to not wait until the last minute, as many users will be trying to upgrade at the same time. Upgrading early helps prevent a logjam when it comes to be crunch time later on, and it greatly reduces the burden on us. Please, contact us with your panel information, and we will assist you in making a seamless transition.

The best way to contact us regarding LTE upgrades is to email support@alarmgrid.com. If you are currently monitored with Alarm Grid, then we will be able to pull up your panel info. But if you are looking to switch to Alarm Grid, then please provide us with a picture of your alarm panel. This includes a picture of the inner circuit board if you have a hardwired panel. Remember, we check email from 9am to 8pm ET M-F. We look forward to hearing from you!

If you follow this blog regularly, then you probably already know about the significance of the 3G and CDMA Sunset. Now, Alarm.com is taking their own steps to demonstrate the urgency by listing a "Trouble" status condition next to all 3G and CDMA accounts on the alarm dealer end.

Alarm dealers like Alarm Grid who provide service with Alarm.com will notice a "Trouble" status condition next to all customer accounts who are still connected using an AT&T 3G or a Verizon CDMA Communicator. The purpose of this trouble condition is so that dealers can properly notify end users who need to upgrade to LTE to avoid a loss of service. Cellular service providers are expected to shut down older 3G and CDMA Networks in 2022.

When a cellular network is shut down, all cellular devices designed to connect with the network will stop working. This includes cellular communicators for security systems. The 3G and CDMA shutdown will inevitably affect countless security systems across the country. Anyone still using a system with a 3G, 4G, or CDMA Communicator is heavily urged to upgrade to LTE as soon as possible.

While this news does not impact end users in any manner (including those still using 3G or CDMA), it does go to show how important this issue is. We have been doing our part by informing users about the importance of upgrading. Recently, our marketing team even sent out emails to customers still lagging behind to try and get the word out. We have also been regularly blogging about the subject.

Fortunately, most users with a 3G or CDMA Communicator can simply swap out their existing communicator for a new LTE model. The term LTE stands for "Long-Term Evolution", and an LTE communicator will keep your system online well into the very distant future. You may have heard about the rise of 5G cellular communication and think that LTE will soon be outdated as well. But the truth is that LTE will serve as a valuable backup to 5G. Both AT&T and Verizon have promised to keep their LTE networks online for many, many years, possibly decades.

If you need assistance finding an LTE communicator for your security system, then we are more than happy to help. We urge you to not wait until the last minute, as many users will be trying to upgrade at the same time. Upgrading early helps prevent a logjam when it comes to be crunch time later on, and it greatly reduces the burden on us. Please, contact us with your panel information, and we will assist you in making a seamless transition.

The best way to contact us regarding LTE upgrades is to email support@alarmgrid.com. If you are currently monitored with Alarm Grid, then we will be able to pull up your panel info. But if you are looking to switch to Alarm Grid, then please provide us with a picture of your alarm panel. This includes a picture of the inner circuit board if you have a hardwired panel. Remember, we check email from 9am to 8pm ET M-F. We look forward to hearing from you!