Gmail Users May Not Receive TC2 Notifications

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Resideo has confirmed that some Gmail users are not receiving Total Connect 2.0 email notifications. Their engineering group are aware of the issue and are working on a resolution. It is expected to be resolved soon. Text, push notification, and most other email domains are not affected.

We haven't been made aware of the actual issue with Gmail email addresses, but it probably has something to do with Gmail's efforts to block unwanted emails such as spam or phishing attempts. Unfortunately, when you take measures to block the unwanted, you sometimes also block the wanted.

This is an evolving issue, and Resideo have promised to update us when it is resolved. If so, we'll post that information here. Check back often!

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Comments

Fastmail.com and Tutanora.com are also affected. Protonmail.com and Yahoo.com do not seem to have the problem. I suspect there is an incorrect entry in a Cloudflare type of email filtering service the supports the affected email carriers.