2GIG Edge Remote Keypad Posts

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Nice has released a fairly large update for the 2GIG Edge security panel. It includes an increase in the volume of the siren, an option to remove the entry delay, and makes the WIFI more stable. This firmware was released in January 2023 and you can find it on our 2GIG Edge Firmware page.


The 2GIG Edge Alarm System has a 7-inch LCD touchscreen. There are 100 wireless zones available on the 2GIG Edge and four (4) Smart Area Partitions. The 2GIG Edge System has an integrated WIFI card and a built-in LTE cellular communicator for connectivity with Alarm.com. The panel is available in either an AT&T or a Verizon version.

Alarm.com requires any system connecting with its servers to have an active cellular communication path enabled. This means that you will need a monitoring plan that includes cellular connectivity if you want to get the 2GIG Edge monitored. For Alarm Grid customers, this is a Gold or Platinum plan (Self or Full). Some plans to consider include the Gold and Platinum Level Plans from Alarm Grid. For those who may not want the ability to remotely interact with their system using an app or webpage, we also offer our Cellular Alarm Monitoring plan.

The EDGE is provided by a company called NICE, North America. Nice is the parent company for 2GIG. They used to go by the name Nortek Controls, but since Nice, North America's purchase of Nortek Controls they have stopped using that name. Nice refers to this update as firmware version 1.2, but B.3.1.2.007 is what it will show on the panel's System Info Screen.

This latest update covers quite a few improvements. One voice-of-the-customer comment has been, "Wow, this thing isn't very loud." The 1.2 revision update addresses that complaint. Please feel free to comment below with your thoughts on how the siren behaves after performing this update. Also added in this update is the ability to remove the entry delay when arming. This is beneficial when you know at the time of arming that no one else will be entering the home, and you want to remove the entry delay for immediate activation of an alarm when an entry/exit zone is opened.

This 1.2 update also includes improvements with text descriptions, Alarm.com panel backups, WIFI stability, image management, added shortcuts for Z-Wave devices, and improvements with the 2GIG Edge Remote Keypad. Please see the release notes for a full list of all new features and improvements.

If you have a 2GIG Edge, then there are a couple of ways that you can get your panel updated. One is remote over-the-air (OTA) updates. You'll need to request the update from your alarm dealer. If your panel has a WIFI connection, the update will be completely free. If your panel connects to Alarm.com via cellular only, then a small fee will be incurred when updating OTA. Alarm Grid passes this fee on to our customers with no markup.

If you're an Alarm Grid monitoring customer, you can request the upgrade by emailing support@alarmgrid.com. We'll verify the cost, if any, and get your consent. Then we will push the update to your panel. Any associated costs will be passed along to you on your next monthly monitoring bill. Remember, there will only be a fee if your panel connects to Alarm.com via cellular only. The cost for this type of update varies, depending on the size of the file to be downloaded. It could be as little as fifty cents, or as much as a few dollars.

The other way that your panel can be updated is via USB. There is a USB port on the top of the 2GIG Edge. You can download the firmware update files from Alarm Grid's firmware update page which is linked above. This is a free download. Use a standard USB drive with at least 1 GB capacity, and not more than 16 GB capacity. Be sure the drive is formatted using FAT32, and that it has only one (1) partition. The file you download should be saved to the root directory of the USB drive. Full instructions for updating via USB can be found here.

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2GIG has announced the release of their first big firmware update for the 2GIG Edge. This update adds support for image sensors in the form of the 2GIG-IMAGE3. In order to support image sensors, the 2GIG XCVR3-GC3 must be installed. Image sensors can be used without losing any other features.

The 2GIG Edge is a great addition to the 2GIG panel lineup. It has built-in facial recognition, Z-Wave Plus V2 (700 Series) support, up to four (4) Smart Area partitions, Bluetooth disarming, and so much more. One of the disappointing aspects of the panel rollout, is that it didn't support image sensors at the time of its release. That problem is now rectified with the new 3.1.0.011 firmware.

If you have a 2GIG Edge, then there are a couple of ways that you can get your panel updated. Alarm.com is still in the testing phase with this firmware, so it can't be pushed remotely quite yet, but remote over-the-air (OTA) updates will be available soon. Once this form of upgrade is available, you'll need to request the update from your alarm dealer. If your panel has a WIFI connection, the update will be completely free. If your panel connects to Alarm.com via cellular only, then a small fee will be incurred when updating OTA.

If you're an Alarm Grid monitoring customer, you can request the upgrade by emailing support@alarmgrid.com. Once the update is available, we'll verify the cost, if any, and if you give the go ahead, we'll push the update to your panel, and pass the cost along to you on your next monthly monitoring bill, with no markup. Remember, there will only be a fee if your panel connects to Alarm.com via cellular only. The cost for this type of update varies, depending on the size of the file to be downloaded. It could be as little as fifty-cents, or as much as a few dollars.

The other way that your panel can be updated is via USB. There is a USB port on the top of the 2GIG Edge. You can download the firmware update files from Alarm Grid here. This is a free download. Use a standard USB drive with at least 1GB capacity, and not more than 16GB capacity. Be sure the drive is formatted using FAT32, and that it has only one (1) partition. The file you download should be saved to the root directory of the USB drive. Full instructions for downloading and upgrading can be found here.

Once the file has been downloaded to the USB drive, remove the drive and take it to the 2GIG Edge panel. The USB port is on top of the panel, covered by a rubber boot. Remove the boot, and insert the drive. A message should appear on the panel, letting you know that an update is available. Press "Update", enter either the Installer Code (default 1561) or Master Code (1111) and the update will then proceed. Be sure the panel has AC power, and that AC power is not interrupted during the update process. The panel will reboot and provide a message letting you know when the update is complete. Remove the USB drive and reinsert the rubber boot.

If you have a 2GIG Edge Remote Keypad, it will be updated by the 2GIG Edge panel, once the panel has completed updating. Be sure the keypad has AC power and that it is connected to WIFI and to the Edge panel. You can verify this by making sure the keypad shows the panel home screen, and the proper panel status. Once the panel has been updated, it should automatically update the keypad. Again, once the firmware has been installed, the keypad will reboot to complete the update process.

In addition to support for image sensors, this firmware also corrects a few known issues regarding WIFI connection problems, and both remote keypad and main panel touchscreen issues. You can read the full firmware Release Notes Here.

So, what do you think about this firmware update? Do you have a 2GIG Edge and want to share your experience with it? Have you been anxiously awaiting image sensor support? Leave a comment below and let us know your thoughts. We always look forward to hearing from you.

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After much anticipation and speculation, the 2GIG Edge Alarm System is finally here! We have the Edge Panel available in two (2) cellular communicator options (AT&T or Verizon), plus complete 2GIG Edge System Kits, and various alarm system accessories exclusively for use with the Edge.


If you have been keeping up with the Alarm Grid blog, then you probably already know that the Edge is perhaps the single most highly anticipated thing we have ever seen out of Nortek Control and 2GIG. The state-of-the-art wireless all-in-one (AiO) panel retains virtually all of the same great features and capabilities of the 2GIG GC3e System that came before it, including a 7-inch LCD touchscreen for easy and seamless navigation, 100 wireless zones, support for 2GIG eSeries Encrypted Sensors, and legacy 345 MHz sensors (both Honeywell 5800 and 2GIG 345 MHz), the ability to build and customize up to four (4) individually controlled and operated Smart Area Partitions, One-Touch Arming, Chime & Voice functionality, Alarm.com connectivity, a digital slideshow picture frame, and much more.

But what makes the 2GIG Edge different and unique is its new features. First of all, the Edge has a completely refreshed design for a 2GIG Panel, as it is the first system from 2GIG to break away from the traditional all-white panel. Instead, the Edge comes in a black design that looks impressively modern and fits in nicely with almost any setting. We're also pleased to say that 2GIG was able to fit more hardware into the Edge Panel, putting it in on par with the Qolsys IQ Panel 2+ panels. This includes a built-in glass break detector, a front panel camera that offers facial recognition, and an 85 dB sounder for alarm events.

One noteworthy difference with regard to 2GIG Edge facial recognition is that it can be used for automatically arming and disarming the system upon detecting the user's face, which is not possible on the IQ Panel 2 Plus. Other familiar IQ2+ features also offered with the Edge include optional automatic Bluetooth disarming for your phone, panel live-streaming for compatible Alarm.com Cameras, and full connectivity with the Alarm.com security and automation platform.

Perhaps one of the most important aspects of the 2GIG Edge is the fact that it has a built-in LTE cellular communicator. This is used for connecting the system with Alarm.com, since ADC requires that all systems using their services have an active cellular communication path. This is in addition to the internal WIFI card for the 2GIG Edge that is also used for communicating with Alarm.com. Using cellular and internet communication together on a security system is often referred to as dual-path connectivity, and it is great because it helps to ensure that the system stays monitored during any type of communication outage. But while internet connectivity is technically optional, cellular communication is required. This means that you will need a monitoring plan that includes cellular communication to get the 2GIG Edge monitored. Some monitoring plans you may consider include the Gold and Platinum Level Plans from Alarm Grid (Self or Full). You can learn all about Alarm Grid monitoring plans in this comprehensive blog post.


As we mentioned before, the cellular communicator for the 2GIG Edge is built into the panel. While this might seem like a positive attribute, it is a bit of a double-EDGEd sword when you consider the issue more closely. On one hand, this means that there is no need to purchase a separate communicator for the 2GIG Edge. Everything needed for the system to connect with Alarm.com is built into the panel. But this also means that if something ever goes wrong with the communicator, then it will be necessary to replace the entire panel, rather than just simply swapping out the communicator. The same is true for the system's WIFI card. If it is damaged, then a completely new system is needed. There is also no word on how a built-in LTE cellular communicator will affect the system in the very distant future when LTE will inevitably face its own sunset. Fortunately, this is unlikely to be a concern for at least 15 to 20 years. We've also seen the Qolsys IQ Panel 2 Plus experience tremendous success while also opting for an integrated, irreplaceable LTE cellular communicator and WIFI card, so there's a good chance that the Edge will end up being just as successful. But we do want to give recognition to Resideo and their PROA7PLUS System for having the foresight to use fully replaceable LTE cellular radios (AT&T or Verizon), plus fully replaceable WIFI modules.

One thing new to the Edge that we have never seen on any other alarm control panel before is a 700-Series Z-Wave Controller. Also known as Z-Wave Plus Version 2, the 700-Series of Z-Wave Smart Home Automation promises significantly better wireless range and battery life, as well as much stronger wireless security when compared with previous iterations of Z-Wave technology. Although we haven't seen many 700-Series Z-wave devices hit the market just yet, it is worth mentioning that 2GIG recently released their own Z-Wave 700-Series Smart Thermostat, the 2GIG STZ-1. This smart thermostat can make a great addition to your new 2GIG Edge System and the automation network you plan to build around it. Remember that we have all sorts of Z-Wave lights and Z-Wave door locks available on our site for you to construct a complete smart home to make your life easier. But if you want to hold out a bit longer for the 700-Series Z-wave devices that will inevitably make their way to the marketplace sooner rather than later, then we don't blame you at all. And as you may have guessed, every Z-Wave home automation device that you pair locally with the 2GIG Edge will also be accessible remotely through Alarm.com once you get the system monitored with a plan that includes remote access.

With all of the introduction and explanation out of the way, let's take a look at the new products. First up is the base 2GIG Edge Panel, available in AT&T LTE and Verizon LTE:

If you are starting from scratch, then you might prefer to purchase one of our 2GIG Edge Starter Kits, which also include some sensors for you to pair with the system, as well as a Honeywell LT-Cable for easily powering the system. You can choose whether you want a fully encrypted kit with only encrypted sensors or a standard wireless kit, where the included door and window sensors don't utilize wireless encryption. Keep in mind that you can always upgrade to encrypted sensors later if you start out with a non-encrypted system. And also remember that you will need to decide whether you want your 2GIG Edge System to have an AT&T LTE Communicator or a Verizon LTE Communicator. This may be the most important consideration prior to purchase since the LTE communicator can't be replaced. Be sure to check coverage maps for the area where the panel will be used, and choose whichever carrier will have the best signal in the area.

Our system kits come in two (2) sizes. First, we will look at the 3-1 Edge System Kits that include three (3) wireless door and window sensors, and one (1) wireless motion detection sensor. These 3-1 Kits are best-suited for use in a smaller home or an apartment. Here are our 2GIG Edge 3-1 System Kits:

We also have our 10-1 Edge System Kits that come with ten (10) door and window alarm sensors, and one (1) motion sensor. This size kit is best used for a larger home or a small business. Again, the same equivalents apply to this size, so you have four (4) possible kits to choose from. Here are the 2GIG Edge 10-1 System Kits from Alarm Grid:

Lastly, we want to check out the system accessories for the 2GIG Edge. There are a few usual suspects here, including a replacement transformer and a replacement backup battery, plus a specially prepared power cord released by 2GIG. But we think the most interesting accessory is the wireless touchscreen keypad built exclusively for use with the 2GIG Edge Alarm System. Again in a similar fashion to the IQ Panel 2 Plus, the 2GIG Edge Remote Keypad mimics the system's display and can perform virtually any system function, much like the IQ Remote. But unlike Qolsys and the IQ Remote, 2GIG has made their remote keypad with an end-user replaceable battery, which is a huge improvement in our eyes.

2GIG AC1

Here are the 2GIG Edge System Accessories:

One final note about the 2GIG Edge is that there has been no indication that 2GIG intends to release a new "exclusive" sensor lineup for use with the system. Historically, this is a bit unusual, as you traditionally see a new security system (especially one as heavily promoted and anticipated as the 2GIG Edge) released alongside a new lineup of sensors designed specifically to accompany the system. Even the last major releases from 2GIG saw this, as the 2GIG GC2e and 2GIG GC3e became synonymous with the encrypted 2GIG eSeries Sensors. We only mention this because it's likely that some users out there will be actively looking for sensors to add to their new 2GIG Edge System, and they may be surprised to learn that there is no special 2GIG Edge Sensor Family. However, you still have a plethora of great sensor options to choose from, as the 2GIG Edge thrives in terms of backward compatibility. As we mentioned earlier, the system supports encrypted sensors from the 2GIG eSeries Lineup, plus non-encrypted Honeywell 5800 Sensors (uni-directional only) and 2GIG 345 MHz Sensors. If you are looking to expand upon your 2GIG Edge Alarm System, then those three (3) sensor families give you some awesome options to choose from!

The 2GIG Edge System, our 2GIG Edge System Kits, and the 2GIG Edge Accessories are all available now, and they can be purchased from the Alarm Grid website. Do you have any thoughts or questions about the 2GIG Edge? Leave them down below as a comment. We would love to get some discussions started on this super exciting new security system. Do you think the 2GIG Edge has what it takes to compete with strong systems like the Qolsys IQ Panel 2 Plus and Resideo PROA7PLUS? What aspect of the 2GIG Edge has you the most excited? Is there anything you would like to see in a future firmware update or patch for the Edge? Get the discussions started down below, as we look forward to hearing from you. And stay tuned to our blog for more security system news coming soon!

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