Resideo IPCAM-WOC2 Posts

Older IPCAM-WIC1, IPCAM-WIC2, IPCAM-WOC1, and IPCAM-WOC2 cameras need an update to keep working with Total Connect 2.0. If you have an affected camera and it hasn't been powered up with a network connection between June 30, 2024 and now, power it on and connect it for at least two (2) days.

You can read the full notice from Resideo here. This notice has been distributed to all Total Connect 2.0 alarm dealers. The gist is this, if you have one of the legacy IPCAM-WI or IPCAM-WO cameras listed, and your camera has been connected to a TC2 system and working for any consecutive two (2) day period between June 30, 2024 and now, you don't need to worry. The update should already be completed.

Any of the above mentioned cameras that don't receive this update will cease to be recognized by the Total Connect 2.0 server beginning on November 1, 2024. Any such camera will no longer receive updates from the server and will cease being supported by Resideo.

You can verify your camera's firmware version by logging into the Total Connect 2.0 app. Go to Cameras. Tap the More icon in the upper right (⋮) of the camera. Tap Settings, then scroll down to Camera Info. The firmware version will be displayed. For IPCAM-WIC1/IPCAM-WIC2 the firmware version should be 2.07. For IPCAM-WOC1/IPCAM-WOC2, the firmware version should be 2.09. Cameras showing these versions have already been updated.

There are three (3) scenarios where one of these legacy cameras may still need to be updated. The first situation won't usually affect DIY users, but the second and third are strong possibilities. We'll discuss each scenario below.

Scenario 1: A Brand New Camera That Has Never Been Installed

This scenario will more than likely only be experienced by an alarm dealer who keeps physical inventory on their premises. Any camera that is new in the box and has never been powered on, connected to internet, and registered with a TC2 account will require some intervention before October 31, 2024. Without this intervention, the camera will cease to be compatible with Total Connect 2.0.

If you're a homeowner with a new security camera that hasn't been activated, you should do so at least two (2) days before October 31, 2024. Failure to activate your camera and give it enough time to receive the update may prevent it from working with any Total Connect 2.0 security system.

Scenario 2: A Previously Used Camera That is Offline and Deleted from TC2

If you have a legacy Total Connect 2.0 camera that hasn't been powered on, connected to the internet, and registered to a TC2 account for at least two (2) consecutive days between June 30, 2024 and now, you need to take action.

To complete the update, power on your camera, connect it to the internet, and register it to your TC2 account. The update will happen automatically once the camera registers. Keep your camera powered on and online for at least two (2) days to ensure the update finishes successfully.

Scenario 3: Previously Registered Camera That Is Offline

If your legacy camera hasn't been online for at least two (2) consecutive days since June 30, 2024, you need to power it on, connect it to the internet, and verify the connection by checking its live view in Total Connect 2.0. Keep your camera connected for at least two days. This will allow the update to complete.

If, after November 1, 2024 you decide to purchase a used IPCAM-WIC1/IPCAM-WIC2 or IPCAM-WOC1/IPCAM-WOC2 make sure that the camera has received this update prior to the purchase. Any of these legacy cameras that have not been updated will be useless as anything other than a unique paper weight.

Update 04/08/24 5:08 pm: According to a contact at Resideo, the available stock of IPCAM-WOC2 cameras without this issue is being held back to use as replacements for any affected units that have already been sold. Stock is limited, and once it is depleted, the camera will likely be discontinued permanently.

As an alternative, Resideo recommends the First Alert CAMWE-WO, also known as the VX3 HD Camera. This is an outdoor, 1080p camera with Wide Dynamic Range (WDR). With its intelligent event detection, the CAMWE-WO can distinguish between vehicles, animals, and people.

Original Post: If you have purchased a new Resideo IPCAM-WOC2 recently, but have not yet tried to register it, there is a good chance it will not register. A manufacturing issue has been identified, and a fix is in the works. However, you will need to warranty replace the existing camera if affected

Resideo released this notice today regarding the issue. The notice is a bit confusing. It states that because of this issue they have decided to stop selling the IPCAM-WOC2, but it also states that a resolution has been identified and that new product is available in their warehouse and that affected units can be returned for exchange or refund.

What we know currently:

• Installed, registered, and working units are not affected. There is no reason to believe they will have future issues related to this announcement.
• Units that have been purchased but not registered may have the issue. If you attempt to register an IPCAM-WOC2 and it fails, return it to the vendor you purchased it from for an exchange or refund.
• Currently, you can't purchase a new IPCAM-WOC2. Presumably, current stock of working units is being used for warranty replacement.

We've reached out to Resideo to try and get clarification on a few of our questions. When we hear back, we'll update this blog post. In the meantime, if you have purchased an IPCAM-WOC2 and you haven't tried to register it yet, it is recommended that you do so now. If you encounter an issue, contact the distributor or dealer you purchased the unit from and proceed from there.

If you are an Alarm Grid monitored customer, or you purchased an IPCAM-WOC2 from Alarm Grid recently, you can contact us regarding a warranty replacement. Send an email to support@alarmgrid.com. If the email you use to contact support is different from the email you used when ordering your product, please provide us with the ordering email. That is the easiest way for us to look up and confirm your recent order.

In October Alarm Grid received a limited supply of the new IPCAM-WOC2, which sold out quickly. Since that time, Total Connect has been without an outdoor camera option. We're happy to announce that the Resideo IPCAM-WOC2 is back in stock, ready to ship. If you've been waiting, wait no more.

As we reported in October, the IPCAM-WOC2 is the updated replacement for the discontinued IPCAM-WOC1. The two items look almost identical, with the IPCAM-WOC2 having an internal BlueTooth Antenna, as opposed to an external one on the wire dongle. The reset switch has also been redesigned to be slightly easier to reach once the camera is mounted.

In October, we had ten (10) of these cameras available, and they sold out pretty quickly. Since then, we've been waiting for this, and many other items' stock to be replenished, and today we got the word that the Total Connect 2.0 outdoor camera option is available once again. Hopefully, this will be the first of many items to have their stock replenished.

The IPCAM-WOC2 is an outdoor camera with an IP66 rated housing. It captures video in 1080p HD and can connect to a 2.4 GHz WIFI network. It has a 117.0° diagonal field of view, which provides excellent coverage. It has superior night vision capabilities compared to the IPCAM-WOC1, and also supports audio analytics with intelligent sound detection. It supports a MicroSD card for backup storage in the event the network connection goes down, and comes with a 16 GB card included.

As with the other Resideo HD cameras supported by Total Connect 2.0, the IPCAM-WOC2 uses a QR Code generated on a smart device in order to be associated with the proper Total Connect 2.0 account. For this reason, it is best to configure the camera with the account prior to actually mounting it in its final location. Doing so may prevent a few extra trips up and down a ladder. Pairing the camera with the account prior to installation also allows you to verify the installation location and viewing angle before you permanently tighten everything down in the installation.

What do you think about the IPCAM-WOC2 and its availability? Have you been waiting impatiently to purchase a Total Connect 2.0 compatible outdoor camera? Is there some other product you're waiting for? Leave a comment below and let us know. We always look forward to hearing from you.

Alarm Grid has obtained an extremely limited supply of the brand new Resideo IPCAM-WOC2 WIFI, outdoor, 1080p camera, compatible with Total Connect 2.0. After the announcement in March, 2021 that the IPCAM-WOC1 was discontinued, Resideo and Honeywell Home were left with no outdoor camera option.

Our blog in March announced that the Honeywell IPCAM-WOC1 would be discontinued. At the time, we didn't know why the camera was being discontinued. There wasn't a lot of information available then about why it was discontinued, or whether there would ever be a replacement. With Alarm.com releasing new variations of their cameras at a fast and furious pace, we were left to wonder what Resideo was thinking.

In July, 2021, we passed on to our readers that either the IPCAM-WOC1 (also sometimes referred to as the Lyric OC1) would make a return, or if not a return, that it would possibly be replaced with something very similar. It came to light that the reason the outdoor camera had been discontinued in the first place was that certain components involved in its production were no longer being produced.

Resideo was unable to source those same components elsewhere, so they are preparing to release the IPCAM-WOC2. This camera is technically not even released yet, so we don't have official documentation, with the exception of a Quick Install Guide, which frankly, contains several errors. For starters, we know for a fact that the image of the camera and its components used in the guide is incorrect. This document, much like the camera itself, will soon be receiving a face lift.

Some of the things that we know are updated in the IPCAM-WOC2, as compared to the IPCAM-WOC1 are: The Bluetooth Antenna is internal on the IPCAM-WOC2. It was external (part of the big wiring bundle) on the IPCAM-WOC1. The WOC2 will support Audio Analytics, with intelligent sound detection. The WOC1 did not support audio. The IPCAM-WOC2 comes with a 16 GB MicroSD card pre-installed, the IPCAM-WOC1 came with a 8 GB card. These are just a few things that we know about, when the full specs are released, we will update our product description with the full gamut of features and specifications.

If you've been waiting to get your hands on an outdoor 1080p camera that's compatible with Total Connect 2.0, now is your chance to pick one up. Given all the supply chain issues revolving around the global chip shortage, this is one of a handful of products that we know is currently in stock. But you had better hurry, because supplies are extremely limited. Once the units we have in stock are gone, we will likely have to wait for the full product release before we can offer any more.