Resideo Posts

Update 04/08/24 5:08 pm: According to a contact at Resideo, the available stock of IPCAM-WOC2 cameras without this issue is being held back to use as replacements for any affected units that have already been sold. Stock is limited, and once it is depleted, the camera will likely be discontinued permanently.

As an alternative, Resideo recommends the First Alert CAMWE-WO, also known as the VX3 HD Camera. This is an outdoor, 1080p camera with Wide Dynamic Range (WDR). With its intelligent event detection, the CAMWE-WO can distinguish between vehicles, animals, and people.

Original Post: If you have purchased a new Resideo IPCAM-WOC2 recently, but have not yet tried to register it, there is a good chance it will not register. A manufacturing issue has been identified, and a fix is in the works. However, you will need to warranty replace the existing camera if affected

Resideo released this notice today regarding the issue. The notice is a bit confusing. It states that because of this issue they have decided to stop selling the IPCAM-WOC2, but it also states that a resolution has been identified and that new product is available in their warehouse and that affected units can be returned for exchange or refund.

What we know currently:

• Installed, registered, and working units are not affected. There is no reason to believe they will have future issues related to this announcement.
• Units that have been purchased but not registered may have the issue. If you attempt to register an IPCAM-WOC2 and it fails, return it to the vendor you purchased it from for an exchange or refund.
• Currently, you can't purchase a new IPCAM-WOC2. Presumably, current stock of working units is being used for warranty replacement.

We've reached out to Resideo to try and get clarification on a few of our questions. When we hear back, we'll update this blog post. In the meantime, if you have purchased an IPCAM-WOC2 and you haven't tried to register it yet, it is recommended that you do so now. If you encounter an issue, contact the distributor or dealer you purchased the unit from and proceed from there.

If you are an Alarm Grid monitored customer, or you purchased an IPCAM-WOC2 from Alarm Grid recently, you can contact us regarding a warranty replacement. Send an email to support@alarmgrid.com. If the email you use to contact support is different from the email you used when ordering your product, please provide us with the ordering email. That is the easiest way for us to look up and confirm your recent order.

Resideo has confirmed that some Gmail users are not receiving Total Connect 2.0 email notifications. Their engineering group are aware of the issue and are working on a resolution. It is expected to be resolved soon. Text, push notification, and most other email domains are not affected.

We haven't been made aware of the actual issue with Gmail email addresses, but it probably has something to do with Gmail's efforts to block unwanted emails such as spam or phishing attempts. Unfortunately, when you take measures to block the unwanted, you sometimes also block the wanted.

This is an evolving issue, and Resideo have promised to update us when it is resolved. If so, we'll post that information here. Check back often!

02/14/24 1:09 PM UPDATE: Per Resideo, these two issues are unrelated. However, the second issue, involving AT&T communicators appears to have been resolved.

02/13/24 4:15 PM UPDATE: Resideo has an update on the AlarmNet360 site currently:

"A small percentage of ProSeries and LTEMP LTE AT&T communicators may experience signaling issues that could result in a communication failure message being generated to the monitoring Central Station.

This issue is being worked with AT&T for immediate resolution.

We appreciate your patience while we work to quickly resolve this issue."

It is not clear whether this is a separate issue, or is related to the Pro Series issue originally reported in this post. When we get that information, we will either update here or in a new post with details of the new issue. Keep watching this space for updates.

02/13/24 Original Post:

Recently, Resideo identified an issue with select PROA7 and PROA7PLUS panels: screens become dark/unresponsive, losing connection to AlarmNet. A hard reboot is required for a reset. Resideo plans a firmware upgrade to address this, which will be applied automatically to all Pro Series panels.

This alert applies to all Resideo and Honeywell Home Pro Series panels. This includes the PROA7, PROA7C, PROA7PLUS, and PROA7PLUSC. While they say the number of affected panels is very small, we don't yet have an actual number or a date code range to confirm those details.

In response to this issue, Resideo has a firmware update, 03.1872.18.0 which they will begin pushing to all registered Pro Series panels this week. The update will also be available to dealers to push manually beginning on 02/13/24. This is a critical update and will be pushed over WIFI, if available, or Cell if WIFI is unavailable. It is important to note that only registered panels can receive this firmware update. Registered means that there is an account associated with the panel.

An affected panel will be dark, with no status LEDs illuminated. Along with these visible symptoms, the panel will stop communicating with the AlarmNet servers. This will eventually generate a report to the monitoring station of E359, which indicates the panel failed a regularly scheduled check-in.

If you have a Pro Series panel and believe your panel is affected, we recommend you power cycle it as soon as possible. Remove the set screw in the bottom of the panel and pull the front and back of the panel apart. Doing this will automatically remove the primary DC power.

Next, find the panel's battery and unplug it from the main board. Leave it disconnected for about 30 seconds, then plug it back in. Now carefully put the panel back together. Doing so will reconnect the primary power and the panel should begin to boot up. Replace the set screw, if installed and allow the panel to boot. This should return the panel to normal operation and allow it to receive the firmware update.

Panels that receive the firmware update will reboot as a part of the update process. This will generate a signal to the monitoring station of E-339-Exp. Module Power On / Reset, or possibly E-305-System reset, or possibly both.

If we receive further details on this issue, we'll post them here, so stay tuned. Updates will be posted near the top of this page and will be highlighted with a bold date and wording to indicate new information. We have yet to receive an official MWT Technical Bulletin on this issue, but I believe one is likely coming soon. Hopefully, it will contain the details that are, so far, notably missing.

Update 02/06/24:

Per Resideo, they first began seeing this issue back in April 2023. They were able to determine that the Total Connect 2.0 server was creating and sending the notifications properly. They checked with the receiving carrier, in this case, Telus, and found that Telus had blacklisted TotalConnect2.0@alarmnet.com as SPAM. Therefore Telus was not delivering these notifications. This will affect SMS and Email notifications only.

For those Canadian customers who have complained of this issue, contacting Telus and asking them to whitelist totalconnect2.0@alarmnet.com has resolved the issue. This will also affect Canadian users of the Rogers service. Both Telus and Rogers appear to use the same intermediate SMS provider.

Original Post:

Alarm Grid has had reports from our Canadian customers that they are not receiving notifications from Total Connect 2.0. After checking with Resideo, we have confirmed there is an issue, and they are currently working with Telus to resolve it. We don't have an ETR. Check back for updates.

This is a recent development, though we haven't received any details from Resideo yet as to when the issue began. It seems to affect text, email, and push notifications to recipients in Canada. When we have more details, we will provide updates here. Rest assured this does not affect your system's ability to send alarm signals. Any signals generated by your system will be processed normally.

Resideo recently applied an update to the wording of Total Connect 2.0 notification messages. Where, originally they referred to the alarm system by name, they added the word "Installation" to the message. After complaints, they have returned the messages to their original wording.

These updates exclusively affected SMS, email, and SMS-to-email notifications. Consequently, if you rely solely on push notifications through your iOS® or Android® device, you might not have noticed any difference. However, for those who receive SMS, email, or SMS-to-email notifications, you may have noticed these changes in recent days.

The primary concern that most users seemed to have revolves around the term "Installation." This led to some confusion, and coupled with other modifications, such as displaying the user number instead of the user name when a system is armed and disarmed, the update garnered a negative reception. I believe there's an opportunity to combine elements from each of these formats to craft a more well-received message that users would find favorable.

It is undeniable that the updated format offers a concise, but complete message, whereas the original format, to me, seems a bit jumbled. As an alarm professional, I can parse the jumble pretty easily, but I imagine an end-user took a little time to become accustomed to this messaging format. Having acclimated, when users were provided with a somewhat improved, more complete, message they balked.

I would like to see a format similar to the example shown below. Remember that the location name provided in these notifications comes from the name you've given your system in the Locations section of the Total Connect 2.0 website. Particularly, if you have multiple locations, it's important to name each one so that it's easily distinguishable when you receive notifications. Not to mention, when you log in to control your systems or check their status.

If you need to edit the name of your system, you can easily do so by logging into Total Connect 2.0 from a browser. In the Menu list to the left, click on Locations, then click the down arrow to the right (ours is shown as an up arrow because we've already clicked on it in the screenshot below) of the current location name to expand the selection, then click on Edit and enter the name you want to use. Be sure to "Save" when you've finished.

If you're a Total Connect 2.0 user, did you notice any difference in your recent notification message format? If so, did you notice when they were switched back to the original format? Which format do you prefer? If you have a format idea that you think is better than the one we proposed above, share it with us. We'll be happy to pass it along to Resideo.

Anyone with a SkyBell Video Doorbell used with Total Connect 2.0 or Alarm.com, which is also used with the SkyBell app, be aware. The SkyBell app may prompt you to upgrade to "Gen5." However, upgrading will remove access from all third-party apps. Once installed, this upgrade can't be undone.

The message displayed in the SkyBell app is shown above. As you can see, any SkyBell Trim II, Slim II, Trim Plus, Slim, or HD4.x doorbell will eventually be upgraded to "Gen5," according to SkyBell. This means if you want to use a doorbell that is compatible with Total Connect 2.0 or Alarm.com, you will need to begin planning a video doorbell upgrade.

Currently, when prompted in the SkyBell HD App, you have the choice to select "Not Yet." However, this option will eventually be phased out, and the update will be automatically implemented. The exact timeline for this mandatory update is not yet known. This upgrade not only discontinues remote access via Total Connect 2.0 or Alarm.com but also eliminates compatibility with any local integrations involving Resideo touchscreen panels and keypads. We are still awaiting information regarding the impact of this change on alarm panels and keypads that utilize Alarm.com.

Alarm.com Update: According to Alarm.com CORE Technical Support, they are unaware of the Gen5 update, but since Alarm.com SkyBell doorbells use a proprietary version, and should never be connected to the SkyBell servers or app, this update should not affect their customers.

Alternative Video Doorbell for Total Connect 2.0 Users:

First Alert VX1 HD

The First Alert VX1 HD is the first video doorbell offered by Resideo that is manufactured in-house. It is designed to replace an existing doorbell, so it does require power wiring. The VX1 HD offers dual-band WIFI connectivity using either 2.4 GHz or 5 GHz. Because of its advanced features, a Total Connect 2.0 plan that includes video monitoring is required to use this doorbell camera. For Alarm Grid customers this is either a Platinum Plan (Self or Full) or a Video Monitoring Plan. Each plan can support up to eight (8) cameras, and each VX1 HD counts as one (1) camera.

The VX1 HD is a 5MP camera, it supports 2-way audio and intelligent event detection. This is an advanced AI that can easily tell the difference between people, packages, vehicles, animals, and even loud sounds. This feature will limit unwanted recordings and accidental activations. There is a built-in LED and color night-vision options. It also has a built-in siren feature that can be manually activated to scare away unwanted visitors.

Another great feature of the VX1 HD is Wide Dynamic Range (WDR). We hear High Dynamic Range (HDR) mentioned a lot with Alarm.com cameras, but WDR is slightly different. With WDR, advanced software is combined with the ability to make hardware adjustments to provide the best image possible. Think of aperture iris adjustments and shutter speed control that allow the perfect amount of light to enter the recording. This is particularly important in images that combine very light and very dark areas. HDR also perfects images with high contrast, but it uses software only, without the ability to make hardware adjustments.

The VX1 HD supports three (3) unique options for its field of view. These are tall, wide, or full. Tall optimizes the camera for a portrait-style image, while Wide optimizes the camera for a landscape view. And finally, Full provides the largest possible visual area. There are also selections between low and high video quality. There are many other settings. You can adjust the use of the indoor chime, set how night vision works, and control the doorbell lights, the speaker volume, and the microphone volume.

The VX1 HD can use a mechanical or a digital chime and comes with an adapter for digital chime applications. It also comes with two (2) trim rings (white or grey), a straight and angled mounting bracket, a doorbell release/reset tool, and mounting hardware.

Alternative Video Doorbell Options for Alarm.com Users:

Alarm.com ADC-VDB770

When it comes to Alarm.com video cameras, we're spoiled for choice. The ADC-VDB770 is their flagship video doorbell and is the first manufactured specifically for Alarm.com. Like the VX1 HD, it supports dual-band WIFI (2.4 GHz and 5 GHz). It offers full HD recording with 1440 x 1920 video resolution. It boasts IR night vision with a viewing distance of up to 15' (4.5m). The viewing area is also impressive with a 150° vertical and 115° horizontal field of view.

The ADC-VDB770, like the VX1 HD, counts as a video camera when a video monitoring plan is used. If you have a single video doorbell camera, and no other video devices, you can add a single doorbell to an Alarm Grid Gold plan (Self or Full) without upgrading to a Platinum Plan. Just know, that if you already have a Platinum or Video Monitoring Plan, the ADC-VDB770 will count as one (1) when it comes to camera limits.

With High Dynamic Range (HDR), video recorded by the ADC-VDB770 is always crisp and clear. HDR is advanced software that optimizes each image so that it is as clear as possible. This is particularly important in images that have large areas of very light and very dark space. The ADC-VDB770 can work with mechanical or digital chimes. It is a wired doorbell camera and requires power. It should easily connect to an existing doorbell transformer rated between 16-30VAC and 10VA. Alternatively, a 15-30VDC, 8W minimum power adapter can be used. There is an included power module, and it is required in every installation, whether AC or DC power is being used.

The ADC-VDB770 also has an impressive list of available accessories, which you can purchase separately:

• ADC-VDBA-COVER - Touchless Doorbell Cover that lets guests know not to touch the video doorbell. Used in conjunction with the Video Doorbell Mat.
• ADC-VDBA-MAT - Video Doorbell Mat that lets guests know to activate the camera by standing on the mat. Used in conjunction with the Touchless Doorbell Cover.
• ADC-VDBA-PSU-PD - Video Doorbell Wall Power Supply Kit that is used if there is no existing chime circuit, or if the chime circuit is incompatible. Can be used with or without a power module. The device is rated at 16 Volts DC, 1.25 Amps, or 20 Watts.
• ADC-VDBA-TC - Temperature Collar Accessory that allows the doorbell camera to be safely used in temperatures as low as -40°F. Can be used with or without the Wall Mounting Plate.
• ADC-VDBA-WP - Wall Mounting Plate that hides blemishes such as missing paint or screw holes. Goes between the wall and the doorbell camera. Dimensions are 5.43"L by 3.43"W.
• ADC-VDBA-WMK - Wedge Mounting Kit that includes four (4) additional mounting bracket options that are not otherwise included with the ADC-VDB770. These mounting brackets are appropriately named D, E, F, and G. You will ultimately only use one (1) mounting bracket in the final installation.

Alarm.com ADC-VDB750

The ADC-VDB750 replaces the SkyBell ADC-VDB105X. It is a 2MP camera with a 165° horizontal and 145° vertical field of view. It's offered in three (3) colors, white, bronze, and silver. For most mechanical chimes, it doesn't require the installation of a power module, which simplifies installation.

Combined with the ADC-VDB750's excellent viewing area, this doorbell camera also offers 2-way audio, and video analytics for people detection. Unlike passive infrared (PIR) detection, which can be triggered by moving shrubs or holiday decorations video analytics uses software to determine whether an alert should be activated.

This video doorbell also offers an impressive operating temperature range of -58ºF up to 120ºF (-50°C - +48.8°C). It can be powered by an AC transformer rated at 16-24VAC, and 10-40VA or a DC power adapter with a rating of 15-24VDC, 6-20W. It does not have an internal battery. This allows it to be more versatile and compatible with a wider range of temperatures and hardware.

Unlike most video doorbells, the ADC-VDB750 has a programming option for no chime. For installations where no chime is being used, this doorbell camera does not require that a special resistor be installed. For a full list of features and specifications, please click the product link above to be taken to the product description page.

Alarm.com ADC-VDB780B

We'll round out our list of Alarm.com video doorbells with the ADC-VDB780B. This doorbell is unique among all those listed here because it is battery-operated and truly wireless. This doorbell is perfect for those who traditionally might not have a doorbell, such as apartment and condo dwellers, or those in older homes that don't have an existing doorbell, where a retrofit of a wired doorbell isn't possible or perhaps isn't wanted.

At Alarm Grid, we sell the VDB780B as a kit with an Alarm.com wireless chime. Each ADC-VDB780B must have at least one W115C to operate. The ADC-VDB780B-W115C-BNDL gives you everything you need to get a doorbell up and running in a location where no doorbell has ever been installed before. In addition to being a wireless chime, the W115C acts as a WIFI extender, which may come in handy if the ADC-VDB780B is mounted far away from your WIFI access point. The W115C just plugs into any standard outlet.

What sets this doorbell camera apart from all others is the fact that it is completely wireless. The included rechargeable battery is expected to last for up to six (6) months before it has to be recharged. When that time comes, just unlatch the bottom of the doorbell mount, remove the doorbell, and then pull down and separate the battery pack. Now you can charge the battery with the included micro USB cable. The plug-in charger is not included. You will need to provide a 5V/1.5A USB wall charger, similar to what you probably use to charge your cell phone or tablet. A fully drained battery takes about seven (7) hours to fully charge.

As with the other video doorbell cameras listed here the ADC-VDB780B counts as one (1) camera when used with a full video plan such as Alarm Grid's Platinum Plan. If this will be your only video device, then a single ADC-VDB780B can be used with our Gold Plan without requiring a plan change.

The field of view for this camera is also impressive at 160° horizontal, 90° vertical, 175° diagonal, and the 2.12MP camera offers true HD recording at 1920 x 1080 video resolution. It offers IR night vision with a detection range of ~15' (4.8m) 2-way audio, and Alarm.com's video analytics to prevent unwanted or erroneous alerts. One big difference with this doorbell is the fact that it only supports 2.4 GHz WIFI. The same is true of the Alarm.com W115C wireless chime. It can only use, and boost the 2.4 GHz band.

So, SkyBell is taking a step away from security integrators, or perhaps they are trying to become one. Either way, it will be interesting to see how this move pays off, or not, in the future. For those of you who use a video doorbell with your security system, it's good to know you have plenty of options if you find yourself suddenly needing them. Until next time...

The First Alert VX3 HD (CAMWE-WO) is the newest camera offering from Resideo and Honeywell Home using the First Alert brand name. It offers full HD viewing and recording and supports Wide Dynamic Range (WDR). Its built-in speaker and microphone support 2-way audio through the TC2 app.

Resideo completed the purchase of First Alert in 2022 and is now beginning to roll out products using the First Alert name. So far, we've seen the First Alert VX1 HD (CAMW-WDB) HD doorbell camera, and now the VX3 HD. First Alert brings with it end-user brand recognition, as well as manufacturing capabilities for life safety and other devices.

The newly introduced VX3 HD boasts a sleek, modern design and a compact form factor. A notable advancement in this camera, compared to earlier TC2-compatible models, is its intelligent event detection capability. This sophisticated AI-driven feature distinguishes between people, vehicles, animals, and packages effectively reducing unnecessary alerts. This functionality is present in both the VX3 HD camera and its counterpart, the VX1 HD video doorbell.

Another exciting feature of this new outdoor camera is the ability to use Power over Ethernet (PoE). Because the VX3 HD also supports WIFI, it can be powered by a 12VDC, 1A power supply. But, if you plan to use an ethernet connection for networking, you may as well take advantage of its PoE capabilities. The VX3 HD is an 802.3 af PoE class 3 PD. The maximum cable length when using PoE is 300' (100m).

The First Alert VX3 HD offers many impressive specifications. You can read the full spec sheet here. One thing we haven't discussed yet is Wide Dynamic Range (WDR). You may be wondering what the difference between High Dynamic Range (HDR) and Wide Dynamic Range (WDR) is.

Both HDR and WDR have to do with the contrast and resolution in images that have both very dark and very light areas. HDR uses processing power and software to take these images and perfect them, as much as possible, so that the viewer can get the most detail possible from the image. With HDR, it's all software-based.

WDR uses both hardware and software to achieve the same goal. One example of how this occurs is that shutter speed is controlled by the camera, so that in areas where there is an abundance of light, shutter speed is faster, allowing less light into the camera, and in darker areas, shutter speed is slower, to take in more light. In many cases, multiple images are taken with different exposure levels and then combined to provide you with the best possible image.

A custom back box is available for installations where in-wall wiring is not possible, or for anyone who needs additional space to protect cables. The CAMWE-WOBB replaces the standard mounting bracket and is installed behind or beneath the camera. It can support up to three (3) 1/2" (1.27cm) conduits. It has rubber grommets that can be used to protect any conduit space that is not being used. With an IP66 rating, the back box is dust-proof and water-resistant.

Alarm Grid customers who want to take advantage of all the advanced features of the VX3 HD will need to sign up for either a Platinum Plan (Self or Full) or a Stand-alone Video Plan. This camera is compatible with Total Connect 2.0, and can also be viewed through the Honeywell Home PROA7PLUS or Resideo PROA7PLUSC touchscreen. As long as the panel is on version 03 or higher. It can also be viewed on the PROWLTOUCH or PROWLTOUCHC secondary keypad when used with one of these panels.

Up to eight (8) cameras can be added to each monitoring plan that supports cameras, and each First Alert VX3 HD counts as one (1) camera. Full access to the camera, including the 2-way audio feature, is accessible through the TC2 app. The website does not support 2-way audio, and will only allow you to view the camera's live feed and captured video.

The 2-way audio feature allows the user to listen in to ambient sound in the vicinity of the camera, and to speak through the camera to anyone within view. This feature can be used to deter potential burglaries, scare away stray animals, or play tricks on your friends. There is also an LED spotlight and siren feature that can be deployed manually by the end-user to deter intruders in the vicinity of the camera.

Some Resideo 5821 wireless flood and temperature sensors manufactured between July and October of 2023 may not transmit properly. They may fail to learn into the alarm panel or fail to transmit when an alarm occurs. Affected units can be returned to the vendor for refund or replacement.

The 5821 is a versatile wireless sensor from the Resideo (formerly Honeywell) 5800 Series sensor line. Alone, it can monitor for high and low temperature conditions. It can also be used with either a remote temperature probe, or a remote flood-sensing probe. The use of either remote probe allows the 5821 to monitor harsh conditions that the circuitry of the transmitter itself cannot endure.

The date code for the 5821 is located on the box it comes in, and should also be visible as a sticker or a printed series of numbers on the circuit board itself. The date code consists of a 2-digit number for the year and a 2-digit number for the week of that year.

In 2023, between week 30 and week 40*, a manufacturing issue caused 5821 transmitters to be produced with a defect that caused affected units not to transmit properly. These units may never learn into the panel, or they may fail to transmit when a monitored condition occurs. This could result in damage to a home or business.

The date codes included in this notice are 2330 (2023, week 30) through 2340 (2023 week 40). Any unit with date code 2342 or later is not affected by this issue. July 24, 2023 begins week 30, and October 8, 2023 ends week 40.

If you recently purchased a 5821 from Alarm Grid, check the date code on the unit. If it falls within the affected range, contact us at support@alarmgrid.com and we will happily provide you with a warranty replacement. You can read the full notification from Resideo here. If you received a unit that would not learn into the panel initially, it is likely that we have already performed troubleshooting with you and have at least begun the warranty replacement process.

For customers who may not read our blog, Alarm Grid is reaching out to anyone who purchased this product from us from March 2023 until now. We will provide information on the notification, how to check the date code, and will gladly replace any units affected.

*Important Note: When this issue was discovered, production of the 5821 was halted and the issue was investigated to discover the root cause. There was no production of the 5821 during 2023 week 41, which accounts for the seemingly "lost week" missing in the above referenced announcement.

Total Connect 2.0 now offers a server-to-server integration with Genie® and Overhead Door™ garage door openers. This allows you to control your alarm system, automation devices, and garage doors from a single app. No more fumbling between apps to control both your alarm system and garage door.

The new Genie® and Overhead Door™ server-to-server integrations join Chamberlain and LiftMaster as well as several others. Between these server-to-server options and the Z-Wave options for garage door control, you can now operate nearly any garage door from the TC2 app. This makes it much more convenient when attempting to control multiple systems at once, such as when you are arming your system to leave, or disarming your system to return home, and you also need to control the garage door.

This integration doesn't allow for the automation of the garage door, sadly. It provides manual control only, but it is still a worthwhile integration because it simplifies the process of leaving and returning, which most of us do each day, multiple times per day. To set up the integration you simply need a compatible Genie® or Overhead Door™ product, a WIFI connection for that product, and a Total Connect 2.0 account with the Smart Home plan. For Alarm Grid customers, that is a Silver Plan (Self or Full) or higher.

Step-by-Step FAQ for Overhead Door® Integration
Step-by-Step FAQ for Genie Aladdin Connect® Integration

Setting up the integration is easy. Once you log into your Total Connect 2.0 account, click on Devices. Click the three (3) vertical dots in the upper right corner then tap Add/Remove Devices:

From there, choose Genie or Overhead Door™ from the list of available integrations. You will have two (2) options. You can either "Link to Existing Account" or "Add New Account". If you've already been using the garage door opener manufacturer's app, choose the former, if not, choose the latter.

If you choose "Link to Existing Account," you'll be prompted to enter your login credentials for the existing Genie (Aladdin Connect®) or Overhead Door™ (OHD Anywhere®) app, and then click "Login." Once the credentials are verified, you'll see a list of garage doors to select which ones you want to enable.

On the other hand, if you choose "Add New Account," you'll be redirected to the app store to download either Aladdin Connect® or OHD Anywhere®. Follow the provided instructions to set up your garage doors for remote access. Once completed, return to TC2 and follow the steps to complete enrollment. Once again, you'll need to enter the credentials you created for the garage door manufacturer's app and click "Login." Select the garage doors you want to enroll, and you're all set!

We're thrilled to see Resideo adding new third-party integrations to its Total Connect 2.0 offering. While Alarm.com has been more proactive in supporting this type of integration in the past, Resideo is starting to close the gap. We can't wait to see what they offer next!

Resideo has released Technical Notification #90 due to an issue in manufacturing. In this case, tamper switches on the 5800MINI were installed incorrectly. There is a sales hold on these units to allow a correction of this issue. Only white units are affected, this did not affect brown units.

The 5800MINI is a popular option. It has a small footprint and a convenient blue LED that indicates proper magnet alignment. Recently we have noticed that these units have been back ordered and are currently unavailable. This is most likely the cause.

The 5800MINI, like most wireless sensors, uses an internal tamper button to detect any unauthorized opening of the sensor. This button varies depending on the sensor, but in most cases on the cover, you typically will have a protruding plastic piece that is intended to press down on the tamper switch to close it when the cover is properly installed.

The defective units had this tamper button installed upside down. So when the cover is installed, the plastic piece built into the cover is not making contact with the actual tamper button. They have identified the faulty units to have been manufactured between February 13, 2023 and April 17, 2023. This would mean the date codes on these defective units will show 2307 through 2316. The date code consists of a 2-digit year, and 2-digit week of the year. The date codes can be found on a label on the box that the 5800MINI comes in.

If you recently installed an affected unit, you will likely already know, because the sensor will have indicated a tamper trouble that will not clear, even with the cover properly installed. Holding down the tamper with your finger and then disarming will allow you to clear it, though.

Commercial panels like the Vista-128BPT, have a feature that allows them to ignore zone tampers. This is enabled in programming field *24. If this feature is enabled on your commercial panel, you may not be aware of a tamper issue, as enabling this feature tells the panel to ignore all 5800 and polling loop zone tampers.

If you are currently installing one of these faulty sensors, and need a workaround until your warranty replacement arrives, there is an option. The 5800MINI, reports its tamper on loop 4. On Vista-15p, Vista-20p, and Vista-21ip panels, if you have an available unused wireless zone, you can program the serial number from the 5800MINI using loop 4 and use a non-response zone type, such as zone type 23 (no alarm response). For Lynx, Lyric, and PROA7PLUS panels, you can select "Other" as Device Type and "No Response" as the Response Type. Then the tamper will be ignored.

If you no longer have the box to visually identify the defective 5800MINI units by date code, compare yours with the pictures below. In the first picture, the IC chip is mostly covered with the serial number label, but the tamper button should be on the side closer to this chip. It is not. It is closer to the edge of the sensor.

If properly installed, the tamper should look like the second picture shown below. The IC chip is clearly shown in this image. It's a black square with a white dot in the middle. The black tamper button is on the side closest to this chip.

If you encounter one of these faulty devices, please contact the distributor or retailer where you purchased it. They can inform you of their method for resolving this issue. Alarm Grid customers can begin this process by emailing a picture of their faulty device's tamper switch and including the order number, if available. If you don't have the order number, please provide the email address associated with the order. Alarm Grid customers with defective devices will be sent a warranty replacement when the new ones are available. We can also offer you the workaround mentioned above, until the new product is available.

Resideo is offering the 5815 2-zone door and window sensor as a temporary replacement until 5800MINIs become available. For now, it will be at the same price as the 5800MINI. At alarmgrid.com we have made this adjustment to the pricing of the 5815. The 5815 has been lowered to a price of $24.99 until this issue is resolved. Please stay tuned for any updates on this issue, as we receive them.