Total Connect 2.0 Technical Difficulties

Honeywell has informed us that there is currently a problem with their Total Connect 2.0 service. Until the issue is properly resolved by Honeywell, users may experience longer than expected delays or intermittent failures in processing Total Connect 2.0 security and automation commands.

Our team may also experience difficulties pushing information down to Honeywell panels until the error is corrected. Fortunately, alarm services are not affected by this issue. Any alarm event that occurs on a system will still be received by AlarmNet360 and properly routed to a central station and/or the end user. But users should be aware that commands sent through Total Connect 2.0 to their panel may not work properly during this time. This includes any arming/disarming commands and home automation commands.

Honeywell says that they are currently working on this issue, and it should hopefully be resolved shortly. We will update this post when we have more information available.

Update: Honeywell has resolved this issue, and Total Connect should now be working properly.