Verizon having SMS Issues, Customers May See TC2 Degradation

Resideo has reported that Verizon cellular communicators may experience issues connecting to Total Connect 2.0, issues with commands taking longer than usual to process, or failing completely. This is due to an SMS issue with the carrier which began at 11:00 pm Monday night.

As of this writing, the issue is ongoing and could last for some time. Only Verizon cellular communicators are affected, AT&T communicators and dual-path communicators where the IP path is present are not affected. This issue does not affect the Verizon cellular communicator's ability to send alarm signals!

If you have a Verizon communicator and are experiencing issues with Total Connect 2.0, please be patient. Verizon is aware of the issue, and they are working to correct it. At this time, only Resideo has reported an issue with Verizon communicators. If that changes, we will let you know.