2GIG CO8e Posts

One thing we have noticed about the 2GIG GC3e is that it seems to be prone to erroneous Supervision Trouble conditions. This has left some users confused as to why their system zones are not working properly. But luckily, we have some tips to prevent this from happening to you and your GC3e.

Before we give our three (3) tips to follow, let's make sure we're all on the same page by explaining what Supervision Trouble normally refers to. Supervision Trouble occurs when a system does not receive a periodic "check-in" signal from an enrolled wireless sensor. This is usually either the result of the sensor not being able to send out its check-in signal, or the check-in signal not reaching the intended destination of the alarm panel. Some reasons why the sensor might not send out the signal include the sensor being powered down due to a dead or removed battery, or the sensor being physically destroyed. Some reasons why the the sensor's wireless check-in signal might not reach the alarm panel could include the sensor being moved to a new location in the building, or new obstacles, such as thick walls or large metal structures, being added inside the building. Regardless of the cause, you need to make it so that the sensor's check-in signals successfully reach the panel. Once you do that, you can clear the trouble condition. For GC3e users, you can learn how to clear the trouble condition by reviewing this FAQ.

But for the 2GIG GC3e, we have seen Supervision Trouble conditions occur, even when the sensor is powered on, successfully enrolled, and in clear communication range of the alarm panel. The issue seems to be particularly prevalent for the encrypted 2GIG eSeries Sensors that were built specifically for new 2GIG Alarm Systems. The good news is that our research has found that these sensor consistently and reliably work as intended, without causing any Supervision Trouble, as long as you follow some basic principles when using and setting up these devices. In addition to making sure that your sensor is powered on and communicating successfully with your 2GIG GC3e Panel, here are three (3) quick and easy tips to keep in mind whenever you are enrolling or configuring your 2GIG eSeries Sensors with your GC3e.

1) Reprogram from scratch when replacing an old sensor. If you have a sensor enrolled with your 2GIG GC3e, and you need to replace it with a new one, then you should remember to clear or delete the zone first, and then reprogram the entire zone from scratch, this time using the new sensor. Many users will need to do this if an old sensor becomes lost or damaged. While it might seem easier to just go in and remove the enrolled Serial Number for the zone, and then auto-learn the new one, this process has been known to cause Supervision Troubles. It's true that a sensor is identified based on its Serial Number, but you can't just delete the old Serial Number, add the new one, and expect everything to work perfectly. This is even the case if you are deleting a sensor and replacing it with one of the exact same model, for the exact same Sensor Type. Instead, take the extra time, delete the zone entirely, and then program it from scratch. For more information on the process, please review this page.

2) Reprogram from scratch when moving a sensor to a new partition. The same rule applies if you are moving an existing sensor to a new partition. This may be something to keep in mind if you are setting up system partitions for the first time, or if you want to change which zones users on a certain partition are able to control. If you are unaware, the 2GIG GC3e supports four (4) partitions, which are referred to as "Smart Areas", and the feature must be enabled at Q69 of System Configuration. More information on Smart Areas and how to set them up can be found here. Regardless, many users think that they can simply change the Partition Assignment within a zone, while keeping all other zone settings the same, and expect it to then function without a hitch. Unfortunately, it isn't that easy, as not completing this process properly may result in Supervision Trouble. Again, you must clear out the zone, and reprogram it from scratch. The only difference is that this time, you must assign the correct partition number, instead of the one it used originally. Alarm Grid invites you to check out this FAQ on switching GC3e Partition Assignments.

3) Always use the correct Equipment Code for 2GIG eSeries Sensors. The last tip we have involves the use of proper Equipment Codes. Before the rise of encryption, the Equipment Code setting was largely symbolic, and as long as an appropriate "equivalent" equipment code was used when programming a sensor, no issues would likely occur. But since the encrypted 2GIG eSeries Sensors use advanced "two-way" communication, using an incorrect Equipment Code can cause unwanted behavior, including Supervision Trouble. This one is a bit easier to fix, as you can often just replace the improper Equipment Code with the correct one in zone programming. If that doesn't work, then you can take the next step of trying to reprogram the entire zone from scratch. But you should be able to clear the trouble condition as normal once the Equipment Code is correct, based on the eSeries Sensor you are using.

The table below shows the Equipment Codes for 2GIG eSeries Sensors:

If you are an Alarm Grid monitored customer needing help with your 2GIG GC3e, or if you are interested in starting new service with Alarm Grid, please email our technical support team and security system planners at support@alarmgrid.com. We're here to help you from 9am to 8pm ET M-F. We look forward to hearing from you!

We're checking out the best environmental sensors for our top security system picks for the 2020 holiday shopping season, which are the Honeywell Lyric, the Qolsys IQ Panel 2 Plus, and the 2GIG GC3e. Environmental sensors include life-safety sensors, flood sensors, and temperature sensors.

If you haven't seen our alarm panel 2020 holiday buying guide or our security sensor 2020 holiday buying guide, then be sure to go and check those out, as they will give a nice introduction to this buying guide for environmental sensors. You will need to make the same compatibility considerations for environmental sensors as you do for security sensors. The sensors you choose must be compatible with your system and communicate at a wireless frequency that is accepted by the alarm panel you are using.

As a refresher, here are the compatible sensor lineups for our recommended systems. Just like last time, the sensor lineups that are italicized and underlined represent the encrypted sensors that provide extra wireless security and protection.

• Honeywell Lyric - Honeywell SiX Series, Honeywell 5800 Series, 2GIG 345 MHz Series
• 2GIG GC3e - 2GIG eSeries Encrypted Sensors, 2GIG 345 MHz Series, Honeywell 5800 Series
• Qolsys IQ Panel 2 Plus 319.5 MHz - DSC PowerG Sensors, Qolsys S-Line Sensors, Qolsys Legacy 319.5 MHz Sensors, Legacy Interlogix Sensors, Legacy GE Sensors
• Qolsys IQ Panel 2 Plus 345 MHz - DSC PowerG Sensors, Honeywell 5800 Sensors, 2GIG 345 MHz Sensors
• Qolsys IQ Panel 2 Plus 433 MHz - DSC PowerG Sensors, Legacy DSC 433 MHZ Sensors

While security sensors look for signs of forced entry and unauthorized access, environmental sensors look for undesirable environmental conditions. Specifically, we offer environmental sensors that look for life-threatening conditions, such as a fire or the presence of carbon monoxide (CO) gas. We also offer environmental sensors for detecting floods, water leaks, and unusually high or low temperatures that indicate a broken HVAC system. We will cover each type of environmental sensor in greater detail later in this holiday buying guide.

Adding environmental sensors to your system offers a few advantages. For one, it makes your alarm system more versatile so that it is looking for more than just security breaches. You will also be able to check off more boxes on your certificate of alarm (CoA), and that could lead to bigger savings on your home owner's insurance. Make sure to check with your insurance company to see if that is the case.

Life-Safety Sensors

Life-safety sensors monitor for unsafe environmental conditions that could result in a loss of life. Specifically, this group is primarily comprised of smoke and heat detectors and carbon monoxide sensors. There are also special combination sensors and listening modules that we will discuss further down the line.

First, we will take a look at some of our most popular smoke and heat detectors. These sensors monitor for both the smoke and extremely high temperatures associated with a fire. It is recommended that you have at least one (1) of these sensors on each floor of your building, particularly inside of sleeping areas and in central and connecting areas such as living rooms and hallways.

When checking out these sensors, you might also look for one-go-all-go functionality. This means that when one detector on the network activates, all of the other compatible sensors on the network will also activate their sounders. This can be very important for ensuring that everyone is alerted to the emergency. Certain jurisdictions may require one-go-all-go as part of building codes, so check with your local fire marshal to see if that is the case.

Here are our top picks for smoke and heat detectors.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
Honeywell SiXSMOKE	Honeywell SiX Series	Lyric	300 Nominal Feet	128-bit AES	Encrypted photoelectric smoke detector and 135°F fixed temperature and 15°F per minute rate-of-rise heat detector w/ 85 dB sounder. Supports One-Go-All-Go.
DSC PG9936	PowerG	All IQ Panel 2 Plus	2,000 Feet Open Air	128-bit AES	Encrypted photoelectric smoke detector and 135°F fixed temperature heat detector w/ 85 dB sounder. Supports One-Go-All-Go.
2GIG SMKT8e-345	2GIG eSeries	2GIG GC3e	350 Nominal Feet	2GIG eSeries encryption	Encrypted photoelectric smoke detector and 15°F per minute rate-of-rise heat detector when fixed temperature is 104°F or higher w/ 90 dB sounder and freeze detection at 40°F.
Honeywell 5808W3	Honeywell 5800 Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Non-encrypted photoelectric smoke detector and 135°F fixed temperature heat detector w/ 85 dB sounder and freeze detection at 41°F.

Now let's look at carbon monoxide sensors. These devices respond upon detecting unusually high levels of carbon monoxide (CO) gas. This gas is both odorless and tasteless, making it virtually impossible to detect without a proper sensor. The gas is extremely harmful to humans, and it can result in serious injury or death in a matter of minutes. We recommend installing at least one CO detector on each floor of your home or office. They are often installed outside of garages and furnace rooms where CO events are most likely to occur.

Here are our top picks for carbon monoxide sensors.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
DSC PG9933	PowerG	All IQ Panel 2 Plus	2,000 Feet Open Air	128-bit AES	PowerG CO Detector w/ 85 dB sounder.
2GIG CO8e	2GIG eSeries	2GIG GC3e	350 Nominal Feet	2GIG eSeries encryption	2GIG eSeries CO Detector w/ 85 dB sounder.
Honeywell 5800CO	Honeywell 5800 Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Honeywell 5800 Series CO Detector w/ 85 dB sounder.
2GIG CO8	2GIG 345 MHz Series	Lyric, GC3e, 345 MHz IQ2+	350 Nominal Feet	None	2GIG CO Detector w/ 85 dB sounder.
Qolsys IQ Carbon	Qolsys 319.5 MHz Series	319.5 MHz IQ Panel 2 Plus	300 Nominal Feet	None	Qolsys CO Detector w/ 85 dB sounder.

We also want to give some special recognition to some combination smoke and CO detectors from Honeywell. These sensors combine fire detection with carbon monoxide detection into one convenient life-safety device.

Here are our top picks for combination smoke and CO detectors.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
Honeywell SiXCOMBO	Honeywell SiX Series	Lyric	300 Nominal Feet	128-bit AES	Encrypted photoelectric smoke detector and 135°F fixed temperature heat detector and CO detector w/ 85 dB sounder. Supports One-Go-All-Go.
Honeywell 5800COMBO	Honeywell 5800 Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Encrypted photoelectric smoke detector and 135°F fixed temperature heat detector and CO detector w/ 85 dB sounder and freeze detection at 41°F.

Lastly, we want to mention a pair of listening modules. These devices actively listen for the Temporal 3 (T3) sound of an activated smoke detector or the Temporal 4 (T4) sound of an activated carbon monoxide sensor. These are commonly used with wired smoke detectors and CO detectors that would otherwise have no way of interfacing with an alarm system. If your smoke detectors or CO detectors are one-go-all-go, then, a single listening module can take over your entire wired detector network.

Here are our top picks for smoke & CO listening modules.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
Encore FireFighter FF345	Encore 345 MHz Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Offers both T3 Detection for Fire & T4 Detection for CO
Interlogix SLX-AD-T3	Legacy Interlogix 319.5 MHz	319.5 MHz IQ Panel 2 Plus	200 Nominal Feet	None	Only offers T3 Detection for Fire. Not for use with CO detectors.

Flood Sensors

Next, we'll be looking at flood sensors. These devices use probes to detect water caused by a flood or leak. It only takes a small amount of liquid to activate one of these sensors, so your system will be alerted before any serious damage occurs. Many of these sensors double as temperature sensors, so expect to see quite a bit of cross-over with that section as well. For best results, use your flood sensors in low-plane areas where leaks are likely to occur, such as underneath toilets, water heaters, and in basements. You might also see that some flood sensor have a reporting delay that is used for false alarm prevention. This will be listed in the notes section in the table when applicable.

Let's check out our top picks for flood sensors.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
DSC PG9985	PowerG	All IQ Panel 2 Plus	2,000 Feet Open Air	128-bit AES	PowerG Flood Sensor w/ 6-Foot Detection Probe.
2GIG FT6e-345	2GIG eSeries	2GIG GC3e	350 Nominal Feet	2GIG eSeries Encryption	2GIG eSeries Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 41°F.
Qolsys IQ Flood-S	Qolsys S-Line Series	319.5 MHz IQ Panel 2 Plus	600 Nominal Feet	Qolsys S-Line Encryption	Qolsys S-Line Flood Sensor w/ 6-Foot Detection Probe. Has a 1 to 3 minute reporting delay.
Honeywell 5800FLOOD	Honeywell 5800 Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Honeywell 5800 Series Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 45°F. Has a 25 second reporting delay.
2GIG FT6-345	2GIG 345 MHz Series	Lyric, GC3e, 345 MHz IQ2+	350 Nominal Feet	None	2GIG 345 MHz Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 41°F.

Temperature Sensors

The final type of environmental sensors we'll be checking out are temperature sensors. These sensors look for unusually high or low temperatures that indicate a broken HVAC system. When a temperature sensor is used for high-temperature detection, it should not be confused with a heat detector that looks for extreme temperatures only associated with fires. Instead, the high-end for a temperature sensor will usually activate at around 90°F. When a temperature sensor is used for low-temperature detection, it will sometimes be referred to as a freeze sensor. On the low-end, a freeze sensor will typically activate at a slightly higher than the temperature at which water freezes, which is 32°F. This is done to give the end user a bit of notice so that they can take action before the pipes freeze. You can typically expect a freeze sensor to activate between 40°F and 45°F. Most temperature sensors will offer both high and low temperature detection. And just like in the previous category, there is a lot of crossover with flood sensors, so you may see some repeats from the previous selection.

Here are our top picks for temperature sensors.

Sensor Name	Product Lineup	Compatibility	Range	Encryption	Notes
DSC PG9905	PowerG	All IQ Panel 2 Plus	2,000 Feet Open Air	128-bit AES	PowerG Temperature Sensor w/ customizable high and low temperature detection.
2GIG FT6e-345	2GIG eSeries	2GIG GC3e	350 Nominal Feet	2GIG eSeries Encryption	2GIG eSeries Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 41°F.
Qolsys IQ Temp-S	Qolsys S-Line Series	319.5 MHz IQ Panel 2 Plus	600 Nominal Feet	Qolsys S-Line Encryption	Qolsys S-Line Temperature Sensor w/ High Temperature Detection @ 100°F and Low Temperature Detection at 40°F.
Honeywell 5800FLOOD	Honeywell 5800 Series	Lyric, GC3e, 345 MHz IQ2+	200 Nominal Feet	None	Honeywell 5800 Series Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 45°F. Has a reporting delay of 25 seconds.
2GIG FT6-345	2GIG 345 MHz Series	Lyric, GC3e, 345 MHz IQ2+	350 Nominal Feet	None	2GIG 345 MHz Flood Sensor w/ High Temperature Detection @ 95°F and Freeze Detection @ 41°F.

Contact Us

Remember to contact us if you have any questions about environmental sensors or their compatibility. The best way to reach us is to email support@alarmgrid.com. This is also a good email to use if you are interested in starting new monitoring service. Remember that we are available to check email from 9am to 8pm ET M-F. We look forward to hearing from you!

We have some new offerings from 2GIG that have just been added to our website. These include the 2GIG STZ-1 Z-Wave Plus 700-Series Thermostat, the 2GIG CO8 Wireless Carbon Monoxide Sensor, and the 2GIG CO8e Encrypted Wireless Carbon Monoxide Sensor. All three are available as of now!

Starting with the 2GIG STZ-1, this is a smart thermostat that uses the latest Z-Wave Plus 700-Series technology. This represents the next generation of Z-Wave Smart Home Automation after the 500-Series of Z-Wave Plus. The 2GIG STZ-1 is actually one of the very first 700-Series Z-Wave Plus devices we have ever seen. You may also see this protocol referred to as Z-Wave Plus V2. Although we haven't encountered many 700-Series Z-Wave controllers or hubs quite yet, we are sure that they will begin to pop up before too long. This new generation of Z-Wave will provide even better battery life and wireless range capabilities than ever before.

For the time being, you will have no trouble using the 2GIG STZ-1 with Z-Wave Plus controllers like the 2GIG GC3e, 2GIG GC3, 2GIG GC2e, Qolsys IQ Panel 2 Plus, and Honeywell Home Tuxedo. However, 2GIG has stated that the STZ-1 Thermostat is not compatible with their older 2GIG Go!Control GC2, which only has a classic Z-Wave controller. Therefore, you may want to refrain from getting the 2GIG STZ-1 if your automation network is still centered around a classic Z-Wave hub. But the good news is that you can take advantage of advanced features like SmartStart QR Code Pairing and the S2 Security Protocol when using it with the latest Z-Wave Plus hubs.

The 2GIG STZ-1 is also no slouch when it comes to controlling an HVAC system. The thermostat supports 3-Stage Heating and 2-Stage Cooling, humidity and fan control, and the ability to be used without a "C" wire connection and rely solely on battery power. Like any Z-Wave thermostat, you can include the 2GIG STZ-1 with smart scenes so that it automatically begins heating or cooling your home or office on a set schedule. This is great for keeping energy costs to a minimum, while also ensuring that you stay comfortable!

Meanwhile, the 2GIG CO8 and the 2GIG CO8e serve as the latest carbon monoxide sensors from Nortek Control. The 2GIG CO8 joins the always popular 2GIG 345 MHz Sensor Lineup, while the 2GIG CO8e is part of the 2GIG eSeries Lineup of encrypted sensors. The 2GIG CO8 is a non-encrypted wireless sensor, and it is compatible with a wider selection of alarm systems, including all of the 2GIG Panels, the 345 MHz Qolsys IQ Panel 2 Plus, and the Honeywell Lyric on Firmware Version MR3 or higher. The 2GIG CO8e is only compatible with the 2GIG GC2e and GC3e, but it uses encryption for better wireless security and protection.

Whether you go with the CO8 or CO8e, you will be providing valuable carbon monoxide detection for your home or office. Carbon monoxide (CO) gas is odorless and tasteless, and it kills hundreds of people every year in the United States. Most CO-related deaths occur in the winter months when heaters are more frequently used. With the winter quickly approaching us, now is a great time to get started using carbon monoxide sensors. You will have peace of mind in knowing that you and others around you will be alerted in case a CO gas situation occurs. And with central station monitoring service, help will be automatically sent to the location in the event of a carbon monoxide alarm. Remember to check out our monitoring page if you are interested in learning more about alarm monitoring.

If you have any questions about the 2GIG STZ-1 Thermostat, 2GIG CO8 Carbon Monoxide Sensor, or 2GIG CO8e Encrypted Carbon Monoxide Sensor, please email our support team at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!