Industry News and Discussions Posts

Resideo is currently in the process of pushing automatic OTA firmware updates to all active AT&T LTE Communicators. The updating process is ongoing, and we are not sure how long it will last. You should not notice any changes to your monitoring service or your Total Connect 2.0 account.

If you recall a few months ago, we announced that Resideo was pushing down automatic over-the-air (OTA) firmware updates to LTE communicators. Resideo started with the Verizon LTE Communicators, and now they are updating the AT&T LTE Communicators. This is a very similar update with no major differences.

Just like before, Resideo is expected to perform this update cycle in batches. Units that were registered first will have the update performed first. This will continue in sequential order until all active Resideo AT&T LTE Communicators have been updated. Any new AT&T LTE Communicator activated during this time will be placed at the end of the queue. If an update fails, that communicator will be pushed to the next batch to try again.

Remember, the communicator must be active and connected with the AlarmNet360 Servers in order for the update to go through. Any communicator that is not active will not be able to receive the update. This includes any communicator installed inside a panel that is currently powered off. Try and keep your panel powered on at all times to ensure that the update can go through successfully.

The following Resideo Communicators are affected by this update:

• Honeywell LYRICLTE-A for Lyric Controller
• Honeywell LTE-L57A for L5210 and L7000
• Honeywell LTE-IA for VISTA Panels
• Honeywell LTE-XA for VISTA Panels
• Honeywell LTE-L3A for L3000

It is possible that your panel may reboot as part of the updating process. However, you should not notice any other changes. Additionally, the following Contact ID messages may be generated during the process:

If you have any questions regarding this update, please do not hesitate to email us at support@alarmgrid.com. Remember that our support hours are from 9am to 8pm ET M-F. We look forward to hearing from you and answering your questions!

We have heard some recent buzz in the industry that other alarm monitoring companies may begin stopping all support for older 3G, 4G and CDMA Cellular Communicators. While the push to get everyone onto LTE is important, Alarm Grid plans to support these existing modules as long as possible.

If you have been keeping up with the latest events in the security industry, then you will know that both Total Connect 2.0 and Alarm.com will no longer allow activations for older cellular modules. The CDMA activation sunset occurred last year in 2018. Then this year in late June, Total Connect 2.0 stopped allowing AT&T 3G & 4G activations. From there, Alarm.com followed suit and also announced they would no longer allow new activations for 3G & 4G Communicators.

It is important to understand that these "sunset" events only affect new activations. If you have an existing 3G, 4G, or CDMA Communicator that is currently activated for use with Total Connect 2.0 or Alarm.com, then you can continue to use it, at least for now. As long as you keep it activated and your monitoring company continues to support it, then there will be no problem until the associated cellular network is permanently shut down.

For the record, the AT&T 3G Network is going to be shut down in February of 2022. We do not have an official date for the shutdown of the Verizon CDMA Network, but it is also expected to occur around this time. In preparation for this event, both Total Connect 2.0 and Alarm.com will only allow for new activations of LTE cellular communicators. In other words, if you want cellular alarm monitoring for your system, you should definitely go LTE.

Recently, we have heard that some other alarm monitoring companies are dropping support for these communicators sooner. Some will drop support as early as the end of 2019. This means that if you have monitoring service with that company and you have an older communicator, your monitoring service will be automatically terminated unless you upgrade to LTE before their self-imposed cut-off date.

Alarm Grid would like to state publicly that we plan to support existing 3G, 4G, and CDMA Communicators for as long as possible. We understand that not everyone can feasibly make the upgrade right away. We are doing everything we can to let our customers make the transition at their own pace. If you are still using a 3G, 4G, or CDMA Communicator with Alarm Grid, then rest assured that your communicator will still work for the next couple of years.

Now, just because we are still supporting these modules does not mean you shouldn't upgrade. LTE communication is faster, more reliable, and it will provide you with a better end user experience overall. Additionally, installing an LTE communicator will essentially "future-proof" your system against further advances in cellular technology. Cellular service providers have stated repeatedly that LTE networks will remain supported and in-service well into the very distant future.

Also remember that if you currently use a 3G, 4G, or CDMA Communicator, and you deactivate the module for ANY reason, you will NOT be able to reactivate it. This can be particularly important if you are trying to bring an older cellular module to Alarm Grid. If your communicator is still active with a different monitoring company, and you keep it active in your transition to Alarm Grid, we can help you reprogram it for use with our monitoring service.

At Alarm Grid, we are working to make sure all of our customers who use cellular monitoring will make a smooth and seamless transition over to LTE. We know that everyone moves at a different pace, and we are not going to rush you into doing something that you may not be ready for. While we certainly encourage you to make the jump to LTE as soon as possible, we will continue to work with you as long as we can.

If you have any questions about the 3G and CDMA sunset, or if you are trying to determine your best option for getting your panel on LTE, then by all mean, please reach out to us as soon as you can. Our team will be happy to work with you and assist you in any way possible. The best way to contact us is to email support@alarmgrid.com. Remember that our support hours are 9am to 8pm ET M-F. We look forward to hearing from you!

Hi DIYers! Today, we're taking a quick look at the new DSC PG9936 PowerG Smoke & Heat Detector. This device is great for anyone looking for a reliable fire-safety sensor for use with a PowerG-compatible System. The new sensor offers some impressive features, and it is super easy to use!

The DSC PG9936 replaces the older DSC PG9916. The new model features an updated designed and enhanced detection for improved functionality. However, most of the specs from the PG9916 return to the PG9936. If you have an existing PG9916, then it will continue to work just fine. But it's great to see a new smoke and heat detector available!

For smoke detection, the PG9936 uses photoelectric technology. This is arguably the most consistent and more reliable smoke detection method available, and it will help ensure that any fire is detected as quickly as possible. The sensor also features a built-in 135°F fixed temperature heat sensor for redundancy. This will give you peace of mind in knowing that any fire will be properly detected.

Any system that supports PowerG can use the DSC PG9936 Sensor. This includes any Qolsys IQ Panel 2 Plus and any DSC PowerSeries NEO with added PowerG Receiver. It can be easily auto-enrolled by putting the panel into its enrollment mode and then powering on the PG9936 by inserting its batteries. You are welcome to check out the PG9936 Install Guide for more information.

Also returning to the DSC PG9936 is one-go-all-go support. This means that if the sensor is activated, all other PowerG Smoke Detectors paired with the panel will also activate. This is very important for ensuring that everyone in the building is properly alerted to the fire. Remember that each PowerG Smoke Detector has an 85 dB sounder for alerting building occupants.

Each PG9936 uses three (3) AAA batteries for power (included), and has a three (3) battery life on average. The sensor features a tri-colored LED status light for assisting with enrollment and troubleshooting. It measures five (5) inches across and is 2.5 inches deep. There is a test button on the device for easy testing when needed. Remember to place your system on test mode first!

You can get the PG9936 from the Alarm Grid website right now! If you have any questions about the DSC PG9936 Smoke & Heat Detector or any of our other products, please email us at support@alarmgrid.com. Our support team checks emails between 9am and 8pm ET M-F. We look forward to hearing from you!

We recently discussed the end of Interlogix and how the company will soon be ceasing business in North America. We know that many users will be looking for a replacement for Interlogix Panels. Today, we will discuss how you can easily replace an Interlogix Panel with a Qolsys IQ Panel 2 Plus.

Interlogix Systems have been widely used in the security industry for many years. We want to start by saying that existing Interlogix Panels will continue to be supported by Alarm.com. As long as your Interlogix System has a compatible LTE cellular communicator, you can continue using the system well into the very distant future. And that is a perfectly acceptable option if you are looking for a cheap and effective solution for alarm monitoring.

But if you want to take home or business security to the next level, then now is a great time to upgrade to a Qolsys IQ Panel 2 Plus. This state-of-the-art security system offers fantastic features like automatic Bluetooth disarming, partitioning, live-streaming for compatible Alarm.com Cameras, built-in Z-Wave Plus functionality, support for up to 128 wireless zones, and so much more. And it is all controlled using a beautiful 7" touchscreen display.

Qolsys offers three (3) versions of the IQ Panel 2 Plus. If you are replacing an Interlogix Panel, then you will want to get the 319.5 MHz version. This is the version with the gold and white box shown above. The 319.5 MHz will be able to support all of your existing Interlogix 319.5 MHz Sensors. This means that you can upgrade to a brand-new high-tech security system, while still being able to maintain your existing sensors that work perfectly well. How cool is that?

If you do want to upgrade to newer wireless sensors, then you can also use PowerG Sensors with the system. PowerG Sensors offer an incredible wireless range of up to 2,000 feet away from the IQ Panel 2 Plus in an open air environment. They also utilize military-grade 128-bit AES encryption to prevent any wireless hacking or takeover attempts. This also protects the sensors from any RF jamming techniques that could disable legacy sensors.

Qolsys also offers their own 319.5 MHz sensors if you need to get some new wireless devices for the system. These sensors can be easily enrolled with the panel just any existing Interlogix Wireless Sensor. Qolsys even offers their own "S-Line" Encrypted Sensors for added wireless protection. These sensors use a rolling code encryption for added protection. These devices will make for a great addition to any 319.5 MHz IQ Panel 2 Plus!

We also understand that some users may be upgrading from hardwired Interlogix Panels, such as an Interlogix Concord 4 or an Interlogix NetworX Series Panel. Qolsys considered this, and they have a solution. The Qolsys IQ Hardwire 16-F is a wired to wireless converter that will allow you to use existing wired sensors with your new IQ Panel 2 Plus System. Just mount the IQ Hardwire 16-F in-place of the old panel, and enroll your existing sensors!

Whether you have a wireless Interlogix Panel like an Interlogix Simon XT, an Interlogix Simon XTi, or an Interlogix Simon XTi-5, or you have a hardwired Interlogix Panel like a Concord 4 or NetworX Series System, Qolsys has the solution for you. And if you choose to keep your existing Interlogix Panel, that's fine too. We have compatible communicators available on our website, and we can help you get the system running with our monitoring services.

If you would like to learn more about your options, or if you would like to discuss our monitoring plans, we invite you to email us at support@alarmgrid.com. Just tell us what you have (or what you would like to have!), and we will be happy to help you as soon as possible. Remember that our support hours are 9am to 8pm ET M-F, so keep that in mind when you email us. We look forward to hearing from you and helping you find the perfect security solution!

In the video below, Qolsys shows us how quickly and easily an Interlogix Simon XT panel can be replaced by a Qolsys IQ Panel 2 Plus 319.5 MHz version:

Hi DIYers! Today, we are happy to unveil the Honeywell Home VISTA-21iPLTE. This is the newest hardwired system from the VISTA Series by Resideo, and it is essentially replacing the existing VISTA-21iP System. The big addition is its ability to support special plug-in LTE communicators.

The Honeywell Home VISTA-21iPLTE is actually the same as a VISTA-21iP System, except that the 21iPLTE board has been upgraded to support new plug-in LTE communicators. This includes the Honeywell Home LTE-21V with Verizon LTE (available now).

This new plug-in module is just like the older Honeywell VISTA-GSM4G Communicator, which is conveniently plugged into the VISTA-21iP board. The only difference is that the LTE-21V supports LTE connectivity. This is important for anyone looking to use cellular communication with a security system.

The reason you want to use an LTE communicator with your alarm system is that it offers superior speed and reliability when compared with older 3G and CDMA networks. Also, these older networks are in the process of being shut down. By going with LTE, you are providing a long-term solution for your panel.

Just like the existing VISTA-21iP, the new VISTA-21iPLTE has a built-in IP communicator, which is basically the equivalent of a Honeywell 7847i Communicator. Even if you don't add a cell module to the VISTA-21iPLTE, you will still be able to connect it with AlarmNet for IP monitoring and access to Total Connect 2.0.

But, adding a cellular communicator is very important for dealing with internet outages. If the internet goes out and you don't have a cellular backup, then your 21iPLTE will lose connectivity with the AlarmNet360 Servers. Maintaining this connection is necessary for properly utilizing any monitoring service. This makes cellular backup crucial!

By connecting your VISTA-21iPLTE Panel with AlarmNet360, you will also be able to control your system through Total Connect 2.0. This is an interactive monitoring and automation platform that you can access from nearly anywhere using your phone. Make sure you choose a monitoring plan with TC2 service!

If you plan to use cellular communication with your VISTA-21iPLTE and Alarm Grid, then you will need a Gold or Platinum Level Plan (Self or Full). This is needed to activate the cellular radio and connect it with AlarmNet360. You can find more information about all our monitoring plans on our monitoring page.

Once you have access to Total Connect 2.0, you will be able to control your 21iPLTE System from any location with network access. You can use Total Connect 2.0 to arm and disarm, check current system status, control Z-Wave devices (controller required), view IP cameras (video monitoring required), and so much more!

As far as functionality is concerned, the VISTA-21iPLTE is just like like a VISTA-21iP. Other than the added support for the LTE-21V, they are the same panel. As a result, almost any specification that applies to the VISTA-21iP also applies to the VISTA-21iPLTE.

The VISTA-21iPLTE is capable of supporting up to 64 total zones. However, you can only use eight (8) hardwired zones out of the box. To use additional wired zones, you will need to add Honeywell 4219 Expansion Modules. To use wireless sensors, you will need a wireless receiver, such as the 6160RF Keypad.

By adding up to five (5) 4219 Expansion Modules, you can use up to 48 hardwired zones on the VISTA-21iPLTE. Keep in mind that Zones 2 through 8 support zone doubling. Zone 1 is a special zone for use with 2-wire smokes. That is why it does not support zone doubling, although it can be used as a burglary or environmental zone if 2-wire smokes are not needed. You can have up to 16 2-wire smokes on the zone.

Adding a compatible wireless receiver will let you use wireless 345 MHz sensors from the Honeywell 5800 Series. A standard wireless receiver will only support uni-directional (one-way) devices. But a wireless transceiver like the 6160RF will also let you use bi-directional devices. Up to 56 wireless zones can be used. The number of available wireless zones depends on the number of wired expansion zones being used.

It is important to keep in mind that the total number of zones (wired and wireless) can never exceed 64. Additionally, zones 49 through 64 on a VISTA-21iPLTE are designated as key fob zones. But you can use these zones with any wireless sensor, as long as you have a wireless receiver added.

There are also some other accessories you can add to a VISTA-21iPLTE System. First and foremost, you will want a keypad for controlling the system. As stated earlier, the Honeywell 6160RF is a great option. If you don't plan to use wireless sensors, then the standard Honeywell 6160 will work just as well.

You might also consider getting a touchscreen keypad for the system. These can be easier to use than push-button keypads. But just remember that only push-button keypads can backdoor into programming. The new Honeywell 6290W is a great option. Or you could go with the Tuxedo Touch which will also add Z-Wave functionality.

There are limits to the number of keypads you can use with the system. Up to eight (8) push-button keypads can be added. Touchscreen keypads count as AUI devices, and the VISTA-21iPLTE will only support a max of four (4) of these. Keep in mind that the Total Connect 2.0 service also counts as an AUI device!

Speaking of Z-Wave, a Z-Wave controller is needed if you want to use Z-Wave devices with the system. Adding a Tuxedo Touch is a great way to add Z-Wave capabilities. If you already have a keypad, then the standalone Honeywell VAM was an option, but it has recently been discontinued. Remember, you can control all Z-Wave devices through TC2.

Lastly, the system comes with its own transformer for supplying power. You will still need to supply a backup battery like the UltraTech IM-1250F1. Power cabling is not included with the VISTA-21iPLTE system, so you must add your own. We recommend using 18-gauge wiring, or even better, a Honeywell LT-Cable.

We would also like to mention that the VISTA-21iPLTE supports two (2) partitions, along with a third common partition. It also supports other miscellaneous features like Quick Arming, Scheduling, up to 48 unique user codes, 100-event event log, two (2) low-current trigger outputs, chime functionality, and more.

The VISTA-21iPLTE System and the LTE-21V LTE Communicator are both available for purchase now from the Alarm Grid website. This system is great for anyone looking for a simple, yet effective hardwired panel. It will certainly serve as a long-lasting addition to your home or business and help keep you safe.

If you have any questions about the system, please email us at support@alarmgrid.com. We will check your email at our earliest convenience and reply as soon as possible. You may also call us at (888) 818-7728. Remember that our support hours are 9 am to 8 pm EST M-F. We look forward to hearing from you!

Hi DIYers! Last week, we sent a small team to Silicon Valley, California to check out the 2019 Qolsys Summit. Needless to say, we were absolutely blown away with what Qolsys will soon be offering. Today, we would like to focus on some of their new industry-changing products in the pipeline.

The biggest highlight of the Qolsys Summit was the opportunity to check out the newest upcoming panel from the company, the Qolsys IQ Hub. The IQ Hub represents the vision of Qolsys to bring home security closer and more accessible to the average consumer than ever before. This is truly the optimal system for any budget-conscious consumer who wants to bring state-of-the-art security and technology into their home. It is slated for a Q1 2020 release.

We do not have all the details on the Qolsys IQ Hub quite yet. But there is still a lot that we can talk about. The most obvious addition to the Qolsys IQ Hub is its prominent speaker on the front. Qolsys is expected to introduce some mind-blowing integrations for the system that will turn your alarm control panel into a compact entertainment center.

Remember that Alarm.com already offers an excellent Sonos integration. We are sure that the IQ Hub will take full advantage of this feature and truly put it to great use. Our team did get a chance to test the IQ Hub sound quality, and we can confirm it sounds just as good as any high-end portable speaker. This is highly impressive, and we expect many users to be thrilled that their alarm system can now essentially double as a party-starter.

The next aspect you will likely notice about the IQ Hub is its standout display screen. This is a 7" touchscreen display that appears to have even higher resolution than any existing security system on the market. We do not have the exact specifications on the screen just yet, but it certainly passes the eyeball test. And as you can see from the photo above, the slideshow feature returns. Get ready to show-off some of your best photos on the Qolsys IQ Hub!

As we mentioned earlier, Qolsys seems to be envisioning the IQ Hub as a way to make the home security market more accessible to the average consumer. The new system is not expected to replace the existing Qolsys IQ Panel 2 Plus, but it is anticipated to have a lower price point. We also expect many existing features to return to the IQ Hub, including built-in WIFI, Bluetooth connectivity, cellular LTE, and Z-Wave Plus functionality.

One thing that will not be returning to the IQ Hub is support for legacy sensors (e.g. 319.5 MHz, 345 MHz, and 433 MHz devices). The new system will be entirely PowerG, and you will need to use those sensors with the system. This is fine, as PowerG Sensors offer an impressive wireless range of up 2,000 feet when used with the IQ Hub in open air. They also utilize military grade 128-bit AES encryption in all their communication to ensure maximum wireless security.

Another interesting note about the panel is that it is not designed to be opened up. This is a significant change from most existing security systems, where you will occasionally need to open up the panel to make hardware changes. The battery on the IQ Hub is sled-replaceable, and it can easily be swapped out by the end user with little effort. All of the hardware is built right in, so you will never have to make any changes in that regard. Talk about DIY friendly!

Qolsys made other various enhancements to the IQ Hub System. They touted an improved integrated camera, and it can even double as a motion sensor by detecting changes in pixelation. We also expect this feature to be used in conjunction with Alarm.com so that you can take a peak-in at your home while you're on the go. You will also notice the LED light on the front of the panel. This light changes colors to let you know the current system status. How cool!

The system also features a built-in microphone that you can use to get alerts regarding loud sounds. You can even adjust the minimum sound level required to trigger alerts. This is perfect for parents who want to know if their baby is fussing or for owners of rental properties who may want to be alerted if their guests are throwing a loud party. It's just another way that Qolsys is working hard to keep you connected with your home.

We do expect that there will be some hardware limitations of the IQ Hub when compared with the IQ Panel 2 Plus, especially when you consider the anticipated lower price point. Qolsys most likely reduced costs by dropping legacy sensor support. It's also possible that the IQ Hub will support fewer zones than the IQ Panel 2 Plus (128 zones). But we cannot confirm the exact number of zone on the IQ Hub at this time. The IQ Hub is also slightly larger than the existing IQ2+ due to the added speaker.

As stated earlier, the Qolsys IQ Hub is scheduled for a Q1 2020 release. This groundbreaking new system is sure to make some big waves in the security industry, and we are confident that it will help many new users get their start with home security. We can't wait for its release, and we hope you're excited too!

Qolsys also unveiled another interesting product at the event, the Qolsys IQ Router. At first glance, you might be wondering what's the big deal. What's so exciting about an IP router? Well Qolsys packed in some game-changing features that are sure to make the IQ Router the perfect addition to your IQ Hub or IQ Panel 2 Plus System. It is sure to make your life more convenient in many ways. And we can also confirm, it is dual-band with support for 2.4 GHz and 5 GHz!

At the basic level, the IQ Router is exactly what it sounds like, an internet router. It replaces the existing router for your home's IP network. But what you get with the router is pretty ingenious. Any Qolsys IQ Panel 2 System or Qolsys IQ Hub connected with the IQ Router can be accessed remotely by your alarm monitoring company for programming purposes. This is similar to what the DSC Iotega offers. But with the Qolsys Systems, it is optional rather than mandatory.

Of course, if you don't want your monitoring company accessing your panel, then you can disable the feature. But it's pretty nice if you want assistance with programming new devices. One thing you will certainly love is its ability to auto-discover your IQ Hub System and automatically enroll it with your WIFI network. You can even configure your IP settings right from the IQ Hub. This truly makes the IQ Hub the central controller for your entire network!

Another innovation from the IQ Router is the ability to auto-enroll guest WIFI devices. In other words you can get any visitors on your WIFI network, without making them enter a long, tedious password. The way this works is that your guest will request to join the network from their IP device. You will then approve the request from either your IQ Hub or an app on your phone. And just like that, your guest will be connected with your WIFI network. Super convenient!

As you will notice, the Qolsys IQ Router only has one (1) LAN port for connecting a hardwired ethernet device. This isn't a big deal, as most users might not even need one. If you need additional ports, then you can easily connect a network switch to the router and use it however you would like.

But one very exciting feature of the IQ Router is its ability to support up to eight (8) WIFI extenders or access points. This makes it truly suitable for even large commercial locations! The router facilitates a total mesh network to help ensure that all of your IP devices stay connected across even an incredibly expansive area. Whether your needs are big or small, you are sure to get great use out of the new IQ Router! Qolsys states that it should be out by the end of this year.

We would like to end this post with some smaller product announcements we heard at the Qolsys Summit. A PowerG 360-Degree Ceiling-Mount PIR Motion Sensor called the PG9862 was unveiled. This sensor is perfect for use in closets or in commercial locations where corner-mounting is not feasible. The PG9862 is available from Alarm Grid now, and you can get it right here.

Lastly, we heard rumors about a much-anticipated PowerG Wired to Wireless Converter. This is huge news, as it will allow you to takeover an existing hardwired system and use a Qolsys IQ Panel 2 Plus or Qolsys IQ Hub in its place. And of course, all your hardwired sensors will enjoy the amazing range and security of the PowerG wireless protocol. We do not have any other details on the PowerG Converter at this time, but we will definitely keep our eyes peeled.

We hope that you are eagerly awaiting all of these new products just like we are! This was truly an awesome event that Qolsys put on, and we are thankful that we got to be a part of it. We are hopeful that Qolsys hosts a similar gathering next year in 2020! For now, check out these new and upcoming products, and email us at support@alarmgrid.com if you have any questions or thoughts. Remember that our support hours are from 9am to 8pm EST M-F. As usual, we look forward to hearing from you!

Hi DIYers! Today, we are promoting a new add-on package available for Alarm.com users. Alarm Grid is now proud to offer the Alarm.com Wellness Platform for customers receiving service from Alarm.com. This robust add-on is perfect for anyone with an elderly or mobility challenged loved one.

If you have an elderly, disabled, or mobility challenged loved one, then you are likely aware of the challenges involved. On one hand, you want to respect their privacy and allow them to live as independently as possible. But you also want to make sure that they are kept safe and that they can get help if needed. We have seen many offerings through the years that help users accomplish this goal. But the Alarm.com Wellness Platform might the most complete yet.

Just last week, we talked about some of the new Alarm.com wellness sensors. It seems Alarm.com is really pushing this market with their all-new wellness platform. This is more than just an emergency alert button or an occupancy sensor. This is an entire platform and user interface (UI) designed to monitor your loved one's activity and let you know about any unusual occurrences. This is yet another great way to take advantage of your Alarm.com Security System.

The Alarm.com Wellness Platform provides you with many great features that are perfect for monitoring your loved one. You can receive text and/or email alerts from the platform so that you are kept informed about any important activity. Below are just some of the ways you can use the platform:

• Establish patterns of your loved one's usual activity, and receive alerts if activity occurs at an unusual time.
• Make sure your loved one is active and moving around like normal.
• Receive alerts regarding any strange or suspicious wandering or activity at odd hours.
• Set automated security and smart home functions to make your loved one's life easier.
• Integrate with personal emergency response pendants to know if your loved one needs help.
• Monitor your loved one's activity, including how long they stay in bed, remain seated, or spend time outside.
• Create an organized method for keeping track of caregivers and knowing when they come and go.

Once you have your Alarm.com account enabled for the wellness platform, you can start creating specific wellness alerts regarding the activity you want to monitor. This will allow you to know that your loved one is alright, while still maintaining their independence and privacy. Alarm.com has also released a variety of products designed to be used with the platform. At this time, we are offering the following Alarm.com Wellness Products:

• Alarm.com 319.5 MHz Bed Sensor
• Alarm.com 345 MHz Bed Sensor
• Alarm.com 433 MHz Bed Sensor
• Alarm.com 319.5 MHz Chair Sensor
• Alarm.com 319.5 MHz Emergency Button
• Alarm.com 345 MHz Emergency Button
• Alarm.com 433 MHz Emergency Button

The Alarm.com Wellness Platform is also great for pairing with fall pendants. These pendants go above and beyond the typical medical alert button. These devices feature built-in accelerometers that will trigger an emergency medical response upon sensing a fall. This way, your loved one will still receive help even if they fall and are unable to press the button themselves. We currently have two (2) fall pendants available:

• 2GIG F1-345 Personal Safety Pendant (345 MHz)
• Qolsys IQ Fall Pendant (319.5 MHz)

We also want to give a special shout-out to the Qolsys IQ Panel 2 Plus for its innovations in the wellness arena. As part of Firmware Version 2.4.0, the panel offers a Wellness Menu that allows for nurses and/or caregivers to check-in/out as needed. You can easily integrate this feature with the Alarm.com Wellness Platform as well. This Wellness Menu also offers a big auxiliary panic button in case of an emergency. You can enable the menu from within Installer Settings.

In order to use the Alarm.com Wellness Platform, you must first have a monitoring plan that includes Alarm.com service. If you are monitored with Alarm Grid, you will need a Gold or Platinum Level Plan (Self or Full). More information is available on our monitoring page. From there, you will also need your monitoring company to enable the Wellness Platform add-on package on your account. Please note that enabling this service may result in an increase to your monthly monitoring fee.

If you are an Alarm Grid customer and you are looking to add this service to your account, we recommend emailing us at support@alarmgrid.com for more information. You may also email us if you have any questions about this platform. Remember that our support hours are from 9am to 8pm EST M-F. Keep that in mind if you email us outside of our usual business hours. We look forward to hearing from you and answering your questions about the ADC Wellness Platform!

Alarm Grid has learned that Interlogix will start shutting down its business in North America by the end of 2019. The company states that it will concentrate on growth in other fire and security businesses. Interlogix says that it will follow-through on any existing warranty obligations.

This is a surprising turn of events, considering Interlogix has very recently released new equipment, including the Interlogix Simon XTi-5i Security Panel. But on the other hand, it isn't too shocking when you consider that Interlogix likely couldn't compete with some of the other big names in the security industry. This includes Qolsys, who just announced that they would begin manufacturing their IQ Panel 2 Plus System in the United States.

If you have an existing Interlogix System, do not worry. Alarm Grid will continue to provide effective and reliable monitoring for you panel. There is no reason for monitoring platforms like Alarm.com to drop support for existing communicators. You should also have no problem activating a new communicator for an Interlogix Panel. If you move into a new home and find an Interlogix Panel on the wall, there is a great chance you will be able to use it with Alarm Grid!

Anyway, we will be sad to see Interlogix go. We wish them the best in whatever endeavors they decide to take on moving forward. But there are still some outstanding security companies like Qolsys, Resideo, and Nortek that are continuing to innovate and release impressive equipment. We expect great things on the horizon for the security industry moving forward.

One of our favorite alarm system manufacturers Qolsys has announced that they will begin manufacturing the IQ Panel 2 Plus in the United States. Thanks to a newly formed partnership with Foxconn Industrial Internet (FII), the security system will now be assembled in Mt. Pleasant, Wisconsin.

According to Qolsys, the panel will be assembled at the FII facility in the Wisconn Valley Science and Technology Park in Mt. Pleasant, WI. Qolsys has stated that the move will help the company maintain high-quality and consistent manufacturing. It will also improve their delivery speeds and help them expand their overall global presence. The company will still continue to operate its existing facility in Juarez, Mexico. This is just another location for Qolsys to produce industry-leading products.

We believe that this is an excellent move for Qolsys, as the company will benefit greatly from the manufacturing, production, and supply chain expertise of FII. It is also great news to hear of a security system manufacturer bringing more jobs to the USA. As you may know, Qolsys is based out of San Jose, CA, and they have regularly provided some great innovations for the security industry. Their IQ Panel 2 Plus System has received widespread praise for features like PowerG support, automatic Bluetooth disarming, live-streaming for ADC Cameras, partitioning and more.

Alarm Grid congratulates Qolsys on the recent move, and we look forward to their continued success. If you have any questions about the IQ Panel 2 Plus or any Qolsys product, you can reach out to us by emailing support@alarmgrid.com. Remember that our technical support hours are from 9am to 8pm EST. We look forward to hearing from you and helping you find the perfect security system for your needs.

Hi DIYers! We are happy to announce that we have some new wellness sensors available from Alarm.com. These are great for use with elderly or mobility challenged loved ones. There is an Alarm.com Bed Sensor and an Alarm.com Chair Sensor available on our website. Both operate at 319.5 MHz.

Having peace of mind in knowing that your elderly or mobility challenged loved one is alright can be very important. That is why Alarm.com created these new wellness sensors. They both work in a similar manner. The bed sensor will let you know when your loved one gets in and out of bed. The chair sensor will let you know when they sit down and get up from their usual chair. Both will activate upon sensing 50+ pounds of weight.

These wellness sensors are known as "occupancy sensors". We don't talk about these sensors fairly often, but they are relatively easy to understand. When your loved one is sitting down or in bed, the sensor will be in an "occupied" state. And when the bed or chair is empty, the sensor will enter a "vacant" state. Your system will announce whenever there is a change in status for the sensor.

But the real beauty in these sensors comes in their ability to be used with the Alarm.com platform. You can get text and/or email alerts regarding any sensor activity. It is also possible to configure notifications so that you only get alerts during certain times of day. This way you can set a schedule based around your loved one's usual activity.

The bed sensor is quite useful when paired with the "Sensor Left Open" notification. You might set up a notification to be sent if your loved one is out of bed for more than an hour. And you can also set a time frame so that notifications are only sent during periods when they are almost certainly in bed, say between midnight and 6am. That way, if your loved one gets out of bed in the middle of the night and suffers a fall and is unable to make it back, you will get an alert.

Even better is the new Alarm.com Wellness Platform that allows for even more detailed notifications. You might set up alerts to be sent if your loved one never gets out of bed in the morning, or if they have remained seated for an unusually long period of time. We hope to show-off the feature in greater detail sometime soon. For now, just be aware that it is available upon request for Alarm.com users. Remember, Alarm Grid customers need a Gold Plan or higher to use ADC.

At this time, we are only offering 319.5 MHz versions of the bed and chair sensors. You will need a compatible 319.5 MHz system to use them. Examples include the Qolsys IQ Panel 2 Plus w/ 319.5 MHz Daughtercard and the Interlogix Simon Alarm Panels. For the IQ2, we recommend using Sensor Group 25 - Local Safety Sensor and an Occupancy Sensor Type. For an Interlogix Panel, you should use either Sensor Group 40 (chime) or 27 (no chime).

We expect other wireless frequencies to be available sometime in the near future. We will let you know once we have them available. If you have any questions about these new sensors or the new Alarm.com Wellness Platform, please reach out to us! The best way to contact us is to email support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. We look forward to hearing from you!