News Posts

Alarm Grid has partnered with interactive service powerhouse Alarm.com. Well-known as the pioneer of modern-day interactive, the Alarm.com product, along with Total Connect and Telguard, are well-known names in the industry. "Alarm Grid is excited to offer the whole suite of Alarm.com products to our customers. The product provides an incredible consumer experience and we're excited to be offering it alongside our other interactive options," said Sterling Donnelly, president of Alarm Grid. "We have really come to love the interactive services provided by Alarm.com. Their focus is on making sure that our customers are satisfied so that we can retain them for years to come. As you can imagine, that sort of loyalty is something that a no contract alarm monitoring company like Alarm Grid is trying to find." In addition to adding the new product line, Alarm Grid is rolling out new alarm monitoring plans to accommodate the new features that Alarm.com customers have come to know and love. "We're going to start giving automation away for free, basically," said Joshua Unseth, Alarm Grid's Director of Marketing. "It's included with any of the plans we offer that are not the most basic."

In addition to the Alarm.com rollout, in an effort to expand their reach, Alarm Grid, best known for making Honeywell panels accessible to end users, is now offering 2GIG panels. Powered by the interactive services of Alarm.com, the panels can do anything and everything one would expect a professional panel to. "There is a lot of demand for 2GIG's product line," said Joshua Unseth. "We want to make sure that our consumers can get the product that they want." Donnelly reiterated the point, "we absolutely love Honeywell and are going to be supporting and selling them for as long as we're selling home security equipment, but there is a need for a consumer friendly site that sells 2GIG as well. We will do our best to service both markets."

2GIG's become a well-known security panel in the DIY space. But for many end users, the Alarm Grid touch might be just what is needed to convince them to consider the consumer panel. "2GIG's documentation is written for installers, and even then, if you're not super familiar with the equipment, there just aren't really a lot of places that a person can go to get answers. Alarm Grid is going to change that," Joshua said. "With about 90 FAQs already on-site, we expect the Alarm Grid roll out of the 2GIG product line to change the way consumers can expect to interact with these products going forward. DIY videos showing both programming and installation are coming soon, and there are no shortage of FAQs that we will be producing over the next year."

While there are other smaller outfits that sell and support both Honeywell and 2GIG panels, Alarm Grid's made a name for itself by offering unparalleled support for the panels it does sell. "We have heard reports of techs in the field using Alarm Grid's site to get answers when they get stuck," said Sterling Donnelly. "Our experience has shown us the level to which there is a knowledge gap in the field. Some techs know everything about all the panels. Some know almost nothing. As far as our techs, we simply don't want to sell something on our site that our techs don't know in and out. We want our customers to be able to ask hard questions and get great answers no matter what the customer wants to know. We spent the last couple months getting 2GIG products into the hands of our support team and making sure that they encountered as many situations as they could so that they are prepared to give technical support that exceeds everyone's expectations."

Alarm Grid has re-vamped it's plans, and we hope you're as excited about them as we are!

We have done our darndest to simplify our plans so that they are understandable without explanation. We still offer our great low-cost self monitoring plan for $10 that everyone likes, but we have spent a lot of time trying to design the plans such that the home automation options are much much more affordable. For only $5 more, anyone who wants to take advantage of the L5200 or L7000s home automation benefits, it can be added to a plan. For those that have a Z-Wave thermostat, their is absolutely no way that you won't be able to make up the $5 difference with good, energy management settings.

DO NOT WORRY! Alarm Grid isn't going to make anyone switch plans. And our legacy plans will always be available though we aren't going to be displaying them anymore.

For those that are on the current plans, but would like to get the awesome benefits of remote home automation, and would like to upgrade, please email support@alarmgrid.com. We will do everything we can to make the transition easier.

Alarm Grid was invited to a great little event that took place during the security industry's most important conference - ISC West. We were excited to get to see the new security system in action, since Honeywell has really taken a different approach to designing the Lyric security panel. Note: in the video you can see that the system is shown to be disconnected from a communicator. That is because the system was not outfitted with a radio at the show.

The more modern design takes the security system out of it's cheap, plastic looking shell, and gives it a more Apple-esque feel. The screen has beautiful buttons, and the system feels incredibly intuitive to use. We aren't sure when it's going to be out, but it sounds like it's going to be released sometime later this year - perhaps 4th quarter, we will let you know as soon as we know anything.

For those of you wondering what the fate of your LYNX Touch security system is going to be, Honeywell assured us that they are not discontinuing the line at all. In fact, all the Honeywell 5800 sensors will work on the Lyric security system. The difference between the new sensors and the old is that the new sensors will work with the Lyric over an encrypted connection. The Lyric is going to be released as the top of the line model, a bit more expensive than the L5200 (soon to be the L5210) or the L7000.

Alarm Grid is collecting emails in order to keep information flowing to any security system enthusiast who wants to be in the know. We'll let you know as soon as we are able to sell the unit, and any public information that Honeywell let's us know about the incredibly, new units. Just put your email in the form below, if you want to be included in the news and updates.

Maybe you've noticed the little Affirm logo on our site the last few months. It looks a little like this: 

Alarm Grid has teamed up with Affirm to become the first DIY security company to offer financing for your security system. While other companies will offer free systems in exchange for long-term contracts, our deal with Affirm allows our customers to finance systems at reasonable rates for up to 12 months. What that means, very simply, is that you can now pay or monitoring + a system at a price that is going to look a lot like the bigger players in the market. But after 12 months, the cost of the system will disappear, which means that all you'll have to pay going forward is Alarm Grid's much more reasonable monitoring costs.

For those interested in financing through Affirm, the process is super easy. Simply pick "Buy Now with Easy Monthly Payments" at the payment step during checkout.

The rest is simple. Just fill out the information, agree to let Affirm run a credit check, and voila, you will hopefully receive instant approval for financing up to a certain amount of your purchase. The process is simple, up front, and very fair.

Affirm is a good, transparent company that is focused on making making this process easy. So we're proud of the announcement, and are excited to pull our financing option out of beta. If you have any questions, let us know, we are happy to help.

According to the Detroit Free Press, many of Detroit's cash-strapped fire departments use a Faygo can filled with metallic objects and puts it precariously at the edge of a fax machine (that's right, they get their fire alerts by fax). When a fax comes in, the paper tips over the can, and a nearby firefighter alerts the rest of the station.

We sell some of the best, state of the art residential monitoring equipment you can find. Using an L7000 and a 5808W3 sensor are going to protect your home using the incredibly reliable, wireless technologies that have been perfected by Honeywell. So when we see low-tech stuff like this, it's astounding. That said, we have to commend those Detroit firefighters for making the most of a hard situation.

It just goes to show, just because you may have a state of the art security system and fire detection system. That doesn't mean that your fire department does. 

If you know anything about Alarm Grid, you know that every time you call in, our team will pick up the phone and pick up wherever it was that you last left off. We do our best to make sure that you get both your problems solved, but more than that, that we become intimately involved with your troubleshooting needs and the obscurities that come from your particular system setup. We're a DIY company, and we believe very strongly in the possibilities that come about by knowing the people we are supporting.

We actually get a lot of comments on our method. And while we've been as transparent as we can be regarding everything from divulging the name of our central station partner to listing all the SAAS utilities we use, we thought it was a good time to teach you all how we can all be so familiar with your particular accounts (even if you called a year ago, and are asking for help today.

Alarm Grid is built on an open source shopping cart solution called Solidus (formerly Spree). Spree was built using Ruby on Rails. Ruby on Rails was developed many years ago by a programmer named David Heinemeier Hansson who started a company called 37signals in the course of creating their now well-used project management software Basecamp.

Whew!

Why does it matter? Well, in addition to creating Basecamp and the soft spot we have all developed for Ruby on Rails, 37signals also created a wonderful customer relationship manager (CRM) called Highrise. Highrise is a super simple CRM that competes with bigger, more complex platforms. We have been Highrise users since the day we opened our doors, and all of you have been the recipients of the wonderful support that can be largely attributed to how we use Highrise.

We highly recommend the application, and would urge any of you out there with small businesses to use the tool. That said, 37Signals, which has subsequently changed their name to Basecamp, announced a few months back that they were going to sell or spinoff Highrise. And after months and months of waiting on baited breath to find out exactly what was going to happen to our beloved CRM, we have just been given word that Basecamp has decided to spin it off instead of selling it.

So while it's a little unusual, we are all breathing such a sigh of relief we wanted to just write a little post to Highrise, its new CEO - Nathan Kontny, and the rest of the Basecamp team. Thank you for all you've done, and here's to many more years of making customers very very happy!

Hi DIYers, today we're going to tell you about who just got their 1,000th subscriber. We did!

As many of you know, YouTube is one of the most common ways that you have all learned about Alarm Grid. We have put hours and hours into producing wonderful, (boring but...) informative videos all about how to install a security system, program sensors, and even the occasional full panel swap-out.

Our very own Sterling Donnelly has become a little bit of a celebrity around these parts we're proud to say. Every day new users call in, in disbelief that he still answers the phones. It's no wonder considering that just under 300,000 people over the course of the last two years have seen him do all sorts of security system-based things (think of one person you know whose been seen so many times). In a few months, we'll have passed more than 1 million minutes watched on the Alarm Grid YouTube channel - believe it or not. That's 694 days worth of watching which, incidentally, is more days than Sterling has been married.

We can't believe we've hit 1,000 subscribers, and we're baffled by the amount of time that is spent on the channel. So keep on watching, and we'll keep on making the videos. We're diligently working on a studio to make them even better. Once the Alarm Grid lab is complete, you can expect more videos on the regular. So if you haven't subscribed already, head on over to the Alarm Grid YouTube channel and hit do it now!

10 years ago Yelp was founded. One of the earliest players on the Web 2.0 scene, Yelp was a bit of a revolutionary concept. Users would get online and tell other users what they thought of a company. Ten years later, the idea doesn't sound very absurd - it's just sort of something that happens everyday.

Why mention it in a post about Alarm Grid's birthday?

Well, 10 years after Yelp's launch, I think it's hard to disconnect Alarm Grid's business model from the incredible online revolution that Yelp began. Yelp is not our favorite review site. They make it hard for our users to write reviews that show up. If you see our Yelp page, you'll notice that 33 users have had reviews filtered. We have two reviews that have stuck. Not to mention Yelp is regularly criticized for their practice of what appears to be a pay-to-play model. They regularly call businesses asking them to advertise on the site, promising that the advertising will lead to more reviews (which are going to be filtered). The practice has led to lawsuits that Yelp basically always wins. After all, filtering your reviews, then calling you to tell you that paying them money to get more reviews is a good way to get reviews to stick sounds an awful lot like infamous mafia extortion attempts, "I'd hate to see your store burn to the ground. The evidence is on their side.

As the marketer on Alarm Grid's team, I can say with quite a bit of confidence, that while Yelp's reviews are filtered, and Yelp's pitch for advertisers to get on-board sounds extortion-y, their reviews are generally pretty trustworthy. And despite appearances, the accusations about their pay-to-play model are pretty unfounded. I've worked with companies that bought ads and companies that didn't. In both cases, reviews are hard to get to stick.

Yelp's review filter is a mean and ruthless God, albeit a fair one.

But that's not really why I'm writing this. Yelp's business model is their business. The reason I wanted to write about Yelp has more to do with the philosophy of Alarm Grid, and why we owe a lot of who we are these days to what Yelp did 10 years ago. The reason Yelp makes it hard for reviews to be included on pages is because the recognized how important those reviews were as a signal. For years, businesses were putting up fake reviews - a problem that persists to this day for almost every review site. While lots of businesses do their best to cheat the system. We are proud to say that we are able to trace back every single review we have been given to one or another customer of Alarm Grid's. Some of them were people who we helped set up a system, and others were random people who needed help with their system because their current company refused to do it, and who left us a review because they were so blown away with our service and attitude (and even a little impressed with the humble knowledge exhibited by the Alarm Grid staff).

Yelp started long before there were really any credible review sites online. I suppose you had Zagat back in the day. But they were independent. The idea that we could trust people to leave honest feedback, and more than that, that companies could trust in the intellect of their shoppers to sift through both lies and truth and make good purchasing decisions was novel. Nowadays, we take it for granted. A lot of companies still don't quite get it. Just last week the New York Post wrote an article about a New York hotel that charges their wedding guests $500 if someone in their party leaves a bad review. When the internet got wind of the practice, they stormed the bastille and left hundreds and hundreds of 1-star reviews on their Yelp page. It's not entirely fair. Many of these reviewers have never stayed at the hotel or experienced the service, but it speaks to the how sacred the right to review freely is taken by what we might go so far as to call the Yelp generation.

This is something we recognized at Alarm Grid early on. We believe very strongly in allowing the free voice of those whom have experienced our service to be heard loud and clear. Why? Because the entire goal of Alarm Grid was to be helpful and courteous and to help you do what you need to do to get your security system up and running. It's a model that can only exist in a world full of reviewers. First and foremost, we do our best to be and pass on competence. Occasionally, (as I'm sure some of you know) we make a mistake. When we do, we do our best to rectify the mistake and move past it. If you look at our reviews, I think you'll see that they reflect our service-centric corporate attitude. We believe that most of the people who come into contact with us will be so blown away with the level of service they receive, that over the long-term, it will be very difficult to find many people with a bad thing to say about us. We don't promise it won't ever happen - you can't please everybody - but we do try our darndest.

There are a lot of amazing milestones we've reached in the last two years. For one, we have built one of the fastest growing, most watched security system channels on YouTube. While the cynical may look at Justin Bieber's more than 2 million subscribers and laugh at our piddly numbers, we will proudly stand by our 1,000 subscribers. The channel itself has amassed more than 200,000 views since it's inception. More than 12,000 hours of footage have been watched by all of you during that time - that's more than 500 full days worth of time have been spent watching Alarm Grid. What does that mean? If you divide that into 8 hour workdays, more than 1500 days of work have been spent watching Alarm Grid's youtube videos. We count that as a huge success. Those views represent hundreds and thousands of people whose lives we have made better since we started this company. I can't even tell you how amazing that feels for us as a team.

Earlier this year, our Facebook page crossed the 2,000 likes threshold. Again, those aren't Justin Bieber numbers, but that's pretty incredible for something as boring as a security company. We're small, and our users are passionate, and we believe that our user base is the key to our success. As long as all of you are satisfied, we can continue to bring in new customers. More customers means we can grow our staff, more staff here means very simply, you get better service.

We have gone from being completely obscure to one of the most exciting brands in the DIY security industry. We are mentioned all over forums, blogs, and the occasional, surprising internet crevice. Every day, we as a team marvel in awe at this business that you have helped us build. Alarm Grid has become much bigger than any of us that work here, and any of you whom we monitor. In a lot of ways, other home security companies have followed suit - copying us move for move. We have been trendsetters, and we hope that all of you that took the risky plunge by allowing a security company that had been opened for less than 2 years understand how important you are to us.

We're really really proud to be celebrating our second year. Yelp has been building their company for 10 years, we have been building ours for 2. We're incredibly honored by the amazing customers that have given us the chance to serve them. And we're happy to say that we're ready to take on even more in the coming year. So tell your families and friends. Get them on board, let them know who we are. Don't keep us a secret. We believe that being treated well by your alarm company is a human right as important as life, liberty, and the pursuit of happiness. And besides, we want to make sure we make it through our terrible twos and right into our third anniversary.

Honeywell's much anticipated L5200 has finally been released. The L5200 is the sister panel to this year's ISC "Best in Intrusion" winner, the Honeywell L7000, which is expected to be released in the latter half of 2014. Like the predecessors of these two panels, Honeywell has designed the L5200 to be an integrated system that combines state-of-the art wireless security features such as Advanced Protection Logic (APL) and Interactive services that allow an user to control the system from any smart device, with the incredible convenience afforded by modern home automation products. 

With this release, Honeywell has gone far to address many of their consumers' demands, and it's clear that with this panel the company is furthering its commitment to improved user experience. They have removed many of the disparaging limitations of the old L5100 panels: the Honeywell L5200 comes with more zones of protection, the ability to display a camera on screen, and one of the most exciting developments in Honeywell's technology comes with the announcement that the L5200 is flash upgradeable.

This feature, which allows the panel to download the latest software updates that have been released for the unit, addresses one of the chief complaints consumers have had about the old panels - no updates means no access to new features.

The release of this panel is met with another incredible development in the security industry: the rise of DIY. Since vaulting to prominence in mid-2012, Alarm Grid has set the standard for DIY home security by providing resources to DIYers that they never had access to previously. The Honeywell L5200 is the first panel to have been released since this DIY culture has become widespread. As such, the Alarm Grid team believes that it will be a great test of this new, up-and-coming model: "Do-it-yourselfers have really taken up the reigns in this industry. These panels are easy to understand, they are simple to program, and they are simple to install," said Joshua Unseth, Alarm Grid's director of marketing. "We believe that the L5200 is a great addition to Honeywell's already stellar line of products. It's a great step forward, and we think that DIYers will be quick to embrace it."

While the release of a security system like the L5200 would generally mean big money for installers who bank on consumers knowing very little about how these systems work, Alarm Grid has already released the L5200 manuals, they have begun writing L5200 frequently asked questions, and they have even released a L5200 DIY installation video, which they say shows just how simple installing this system yourself can be.

"We don't think you have to be an experienced DIYer to install a security system," said Sterling Donnelly, President of Alarm Grid. "I'm always amazed by the range of people who call us and decide to try DIY security. A lot of consumers don't even know that a self-installation is an option when they start looking at security equipment. Our goal is to make it easy. For those who want to give it a try, our tech team patiently guides them through every step of the way."

When asked how non-professionals can purchase the equipment, Unseth replied, "Alarm Grid has made it easy to get your hands on this equipment. We are committed to making sure that end users have the same access to this equipment as installers have, and we want to make sure that they have access to as much information as any professional installer would have. Not only that, but we are committed to making sure that this high-quality Honeywell equipment is affordable enough for anyone who wants a security system in their home. All an user has to do is visit our site, and purchase an L5200. We send it on, it gets delivered, the end-user can watch a few videos to figure out how to install and configure it, and should they run into trouble, they can always call us at no cost."

Alarm Grid has released 9 pre-configured kits that include the brand new wireless security system, each coming with a bevy of sensors and communicators. Regarding the quality of their hardware, Unseth points out that lots of other DIY companies have built their business on consumer hatred of this industry. "It's a well known fact that big players in home security are not well loved. But those DIY companies generally make sub-standard equipment." Alarm Grid's equipment is the same product a consumer would get if the system had been installed by ADT or another big-company installer. "With us that's what you get, great hardware at a great price, and alarm monitoring with a company you can trust and that will treat you well. We treat our customers the same on day one as we do after they have installed the system and are monitored. After all," Unseth smiled a little before adding, "since Alarm Grid doesn't believe in contracts, we have to work to win the business of our customers every single month."

Alarm Grid is committed to giving our customers the best experience anywhere on the web. That means, we want you to love coming to our site, but we also want to make sure that you love your experience off of our site as well. We are doing everything we can on-site (perhaps you've noticed the beautiful new product pictures we've been displaying, such as the beautiful L7000, shown below)

So for the artists among you, we have launched a contest to design our Facebook page! Jump in, participate! We will be selecting a winner within the week, and will likely have a revamped Facebook page soon thereafter.