Site Announcements Posts

We're proud to announce the first of many Alarm Grid new features coming in the next fews months: you can now update your credit card used for your monthly monitoring directly on your account page.

After logging in, simply click on "My Account" in the top right corner. Under monitoring locations, you should see an "Update Card" button next to each of the locations.

Once you click "Update Card," you will be taken to a page that will allow you to update your card directly with our merchant processor, Stripe.

Now, the next time we try to bill you, your new card will be used. If you previously had a card that failed, we'll try and bill you in the next few days using this new card. No need to call our technicians anymore!

And for the tech savvy amongst you, the coolest part of this new feature? The security! Your credit card will get transmitted securely to Stripe and never even get submitted to our server thanks to that little pop-up.

Alarm Grid never stores your credit cards in our database and we'll always do our best to protect you, both online and offline.

If you have any problems with this new feature, please let us know. We have lots of exciting things coming!

For the last year, we have had to field questions about why we aren't a part of the Better Business Bureau. Well, those questions are now a part of Alarm Grid's ever-lengthening history; with our 1-year anniversary behind us, we have finally been given a rating and a page on the BBB!

An A- rating has been issued as a result of our short time in business, and we are excited to make sure that we not only keep that rating, but we continue to make it better by serving you the best that we can.

We're pretty sure that Alarm Grid has the happiest customers, and I think a quick perusal of our reviews will confirm that. And when you're done there, saunter on over to our customer testimonials. All of these have been written by real customers who have taken the time to submit their opinions of Alarm Grid to other websites and to us. Our commitment to you will always be the same.

So for everyone who was willing to get on board before we had the Better Business Bureau rating, we want to thank you for making our first year in business a wonderful one. And we're hoping that the year ahead, now that we are a part of the nation's most trusted business network, even more of you will want to join the Alarm Grid family.

The decisions we make as a company will always be toward ensuring that your experiences with us are jaw-droppingly wonderful. If that's been the case, we'd love for you to tell the world. And if it's not, let us know what we can do to improve your Alarm Grid experience.

We have just launched an incredible system that you probably haven't found yet, but we're excited to tell you about it!

Testimonials!

"The experience that I have had working with Alarm Grid has been absolutely fantastic... the kind of customer service that you can't get anywhere else!"
Tyler C. from Albuquerque, NM

If you're on the fence about whether to sign up with Alarm Grid, check out our new customer testimonials section. Full disclosure, we have given anyone who gave us a testimonial a free month of monitoring. But we're pretty sure that didn't influence their perspective in any way. That said, we're not discriminatory. If you love us as much as they say they do, let us know you want to write a testimonial. We will send you out a list of questions and you can send us back a bunch of answers and a picture of your home. You, too, can get a free month of monitoring if you give us a testimonial.

I know it's a bit off-topic, but there are a lot of ways you can get a free month of monitoring with Alarm Grid: 1) tell a friend, get them to sign up, 2) give us a testimonial, 3) tell another friend. Ok, so there are just two ways to get free months. But I think that's pretty awesome.

Installer Directory!

To date, our focus has been on DIY installers. We love our DIYers, but there are a lot of different people in the world, many who do not have any desire to install their own system. If you fall into that category (which is most people), and you want to buy an alarm system for your home, either check out our brand spankin' new, still very sparse, alarm installer directory, or give us a call and let us know where you would like for us to find an installer. While we will actively be adding installers to our database, we are happy to add them based on need as well. If you're an installer and you want to be included in the directory, call us and let us know. We have some questions, will want some references, and we will happily add you.

These installers don't work for us, they aren't related to us, but they are recommended to us as good, honest people. If your experience is different, please let us know. We are going to depend on user feedback as we grow to maintain the directory.

Places Pages!

We are building monitoring pages for each individual city in the United States on Alarm Grid. We are trying to personalize your experience when you come to the site so that you feel like we are part of your community. After all, you're trusting us to secure your home, the least we could do is learn a few facts about your big or small town. Check out a few of the cities below:

• Alarm Monitoring in Jacksonville
• Alarm Monitoring in Albuquerque
• Alarm Monitoring in Miami
• Alarm Monitoring in Tampa