Home Security Blog

We have recently become aware of a potential incompatibility issue between certain older First Alert panels and touchscreen keypads. Some older panel boards with newer chips have experienced this. Unfortunately, we do not have all the details, but we will share an example of one we ran into.

The First Alert Professional program was designed as a dealer program to allow smaller alarm dealers to have some of the same advantages as very large dealers. To accomplish this, they built Vista panels with slight variations and only sold them to dealers who were members of the program. The FA168CPS and FA148CP were two of the most popular panels in that line-up. These panels were, at their base, the same as a VISTA-20P and VISTA-15P respectively. In recent years, Honeywell, now known as Resideo, has ended the First Alert Professional Program.

The First Alert Professional program was very popular, so there are many of these panels still in use today. The thing that makes a panel First Alert vs. VISTA is a difference in the panel circuit board. The chips for a VISTA-20P and a FA168CPS, for example, are exactly the same. Because of this, it has become a popular custom to swap out the older version prom chip for a newer prom chip when an update is necessary.

For many years, this has been common practice and there have been no issues. Unfortunately, with newer technology in the keypads, and advancements in the industry, we are beginning to hear about some minor issues. So, upgrading the prom may not allow everything to function as expected.

There are two ways to tell if your panel is a First Alert version. First, the original prom will have a FA version at the bottom of the label.

Secondly, there is a label stuck underneath the phone line terminals on the terminal block.

We recently ran into a FA148CP board with a manufacture date of T070. The date code is located on a small white label near the top of the panel. The Letter T indicates that this panel was manufactured in 2013, and the 070 indicates that it was manufactured on the 70th day of that year. So this panel was manufactured in March 2013. This panel had a rev 9.12 chip, which was the current revision as of its manufacture date. While the prom was never changed, the customer still had a small issue with the new Honeywell Home Tuxedo he added.

This particular customer intended to use night stay arming mode. Night Stay allows you to arm certain motion detectors, while bypassing others automatically. While the Tuxedo supports this mode when setup properly in the panel, this particular customer's Night Stay option was grayed out on the Tuxedo keypad. This seems to only occur with the newer versions of the Tuxedo. Those being the Honeywell Home Tuxedo and the Resideo Tuxedo. This issue does not seem to appear with the old Tuxedo Touch WIFI. It could possibly affect the Honeywell 6290W touchscreen as well, but there are no reports of that as of this writing.

In talks with Resideo, they informed us that they had noticed similar behavior with a previous customer when using an older revision First Alert panel board with a newer chip installed. They indicated that when this is the issue, the only fix is to replace the panel board. While we are trying to get more details on this issue, we wanted to make our readers aware of the information that we do know. Please feel free to let us know in the comments if you have seen any oddities with a First Alert panel and a touchscreen keypad.

Alarm.com has added a new product to its video doorbell lineup and Alarm Grid is proud to offer it. It is the ADC-VDB780B wireless video doorbell. This is the first video doorbell we've offered that is wire-free. It's powered by a rechargeable battery and does not require an existing wired chime.

The ADC-VDB780B wireless video doorbell uses the Alarm.com ADC-W115C as its chime. Because at least one (1) wireless chime is required, the doorbell is only being sold as a bundle. Alarm.com ADC-VDB780B-W115C-BNDL is the SKU for the battery-operated doorbell with one (1) wireless chime. The ADC-W115C plugs into any standard interior wall outlet.

Alarm.com is well known for its lineup of video cameras, including its video doorbells. But, the ADC-VDB780B doorbell is a game changer. Its wire-free setup does not limit you to installing only where existing, working, doorbell wiring exists.

Doorbell wiring is usually thin and solid core wiring. What happens to solid core wiring after bending it too many times? SNAP! It breaks. Having experienced this myself, I was left dead in the water unless I wanted to hire someone to re-run the doorbell wire.

But that is no longer the case. If your doorbell wire has broken or become damaged and you do not want to invest in fixing it. Or, if you have a side or a rear door where no doorbell was ever installed in the first place, and you would like a doorbell camera in that location, this new battery-operated doorbell from Alarm.com could be your new best friend.

The ADC-VDB780B wireless doorbell comes with a bracket that locks the doorbell into place. The doorbell has a battery that is expected to last up to six (6) months on a single charge. When it does need charging, just unlatch the bottom of the doorbell mount, remove the doorbell, then pull down and separate the battery pack from the main unit. Then, you can charge the battery with the included micro USB cable. The actual plug-in wall charger is not included. You will need to provide your own 5V/1.5A USB charger. This is similar to what you probably use to charge your phones and/or tablets. A fully drained battery takes around seven (7) hours to fully charge.

The operating temperature for the ADC-VDB780B is -4°F to 122°F (-20°C to 50°C). If the doorbell's temperature gets too low, or too high, it will shut down in order to prevent damage to the unit. You can set up low and/or high temperature notifications through the Alarm.com app or website. Colder temperatures are known to have a negative impact on lithium-ion batteries, so users in colder climates may notice that they need to charge the battery more often than advertised. A rapid drop in temperature may cause the battery to discharge more rapidly, and the battery indicator to provide incorrect information. Users in colder climates should plan on charging the battery more often.

The included ADC-W115C smart chime gets plugged into a standard, unswitched interior wall outlet near the doorbell. The chime is not rated for outdoor use. It connects to the local WIFI router and can provide an access point for the video doorbell. It can be customized with the desired chime sound through the Alarm.com app or website. At least one (1) ADC-W115C must be configured for each ADC-VDB780B, but from there, you can add as many of the wireless chimes as you like to the account. Once a wireless chime is added, and the "Send button press notifications to Alarm.com Smart Chime" option is enabled for the video doorbell all wireless chimes associated with the account will sound when that doorbell's button is pressed.

This bundle utilizes a 2.4GHz WIFI network. A router with an internet connection and 2.4GHz capability is required. This bundle also features HD video quality, two-way audio, a wide viewing angle, and a Li-ion rechargeable battery. The ADC-VDB780B video doorbell is also equipped with video analytics and night vision.

We expect many who were limited in installing a video doorbell only where they had a current working doorbell, to be excited about this new product. In fact, even one of our own, upon seeing this release, said "Oh wow. That’s what I want. Battery powered!!"

On April 1, 2023, Montgomery County, Maryland will begin enforcing an Enhanced Call Verification (ECV) statute for all burglary alarm activations. Enhanced Call Verification (ECV) requires that 2 different phone numbers be called before police are dispatched.

If you reside in Montgomery County, Maryland's jurisdiction, then this new ordinance applies to you. If you are unsure, you can always reach out to their Non-Emergency phone number and provide your address. They will be able to confirm whether this ordinance applies to you.

If you live within this jurisdiction, please ensure that you have at least two (2) phone numbers on file for the monitoring station. This will satisfy the requirements of the ordinance. Failure to have more than one (1) phone number on file, which the monitoring station can attempt to contact prior to calling the police, will result in a DENIED dispatch request. It is also imperative that if you are contacted that you can provide the proper False Alarm Passcode. This verifies that you are a valid user. Providing anything other than the correct False Alarm Passcode will result in the monitoring operator contacting the authorities. Even if you are attempting to prevent a dispatch.

This new ordinance will apply to all central station-monitored burglary alarms within the jurisdiction. This includes door and window alarms, glass break alarms, and motion detector alarms that may require a police dispatch. If the alarm is the result of a panic, duress, holdup, or robbery alarm, then the process is different.

In the instance of a panic, duress, holdup, or robbery alarm, the monitoring station operator must attempt to verify the alarm signal, but only AFTER requesting police dispatch. In these time-critical moments, they will dispatch before calling the premises' phone numbers that have been provided by the end user.

If CMS gets a "verified" user response on the first number they call, then they are not required to call a second number. The ECV requirement only applies when a burglary alarm is received by the monitoring station, and upon calling the first number on file there is no answer. Remember too, that when contacted, if the user provides the proper false alarm passcode, they can cancel the dispatch in the case of an accidental activation or a false alarm.

ECV is only applicable for burglary alarm activations. This does not apply to Fire or Life Safety device alarm activations. All of these alarms will still be handled in the manner requested by the end user. Typically, life-safety alarms are set up to call the premises number first, if there is no answer, or if the person who answers can't provide verification, then dispatch, and finally call the remainder of the call list number(s) until either someone is reached, or the authorities arrive on site and contact the monitoring station.

For monitoring in the U.S., Alarm Grid uses Criticom Monitoring Services (CMS). They operate in various locations across the United States and can monitor any location within. If you ever need to get in touch with CMS, you can call our main number 1-888-818-7728, and choose option 9. This is useful if you ever need to verify (but not change) your call list phone numbers, report a false alarm, put your system on test, take it off test, or verify alarm signals received. CMS operators are available 24/7. If you need to make changes to your premises phone numbers or call list, change or update your false alarm passcode or duress code, either call our main number 1-888-818-7728 and choose option 2 for the support team or, better yet, email us at support@alarmgrid.com.

Excerpt from the ordinance, provided by Montgomery County Police Department:

"Per the below, Section 5 sub, section 5.1

Section 5. Procedures To Request Police Response

5.1 Before requesting a police response to an alarm signal, an alarm business shall first attempt to verify the Alarm signal is valid by placing a telephone call to the Alarm Site and/or Alarm user. If the first attempt is unable to make contact with a verified Alarm User and ascertain if the Alarm Signal is valid, a second attempt shall be made. The second attempt shall require, at a minimum, a telephone call be made to a telephone number which is different from the telephone number utilized in the first attempt.

In the case of a panic, duress, holdup or robbery activation; the alarm business must attempt to verify the alarm signal only after requesting police dispatch. In cases where a crime-in-progress has been verified by real-time audio/video surveillance of an Alarm Site by the Alarm Monitoring Company, a second call is not required, when there are devices that permit either the direct, live listening in or viewing of an Alarm Site or portions thereof."

We would also like to remind our customers who have central station monitoring, that you can access your information without contacting us or CMS. Customers can do this using the MyAlarms.com portal from Criticom. With MyAlarms.com, customers can view their premises numbers, their call list numbers, put their systems in test mode, view their account information, and view their signal history. To do this, a user must create an account with MyAlarms.com. To get started, follow this process to set up your MyAlarms.com account.

Alarm Grid recently ran into an issue upgrading a customer's 2GIG GC2 with a new 2GIG LTEV1-A-GC2 communicator. The panel simply would not recognize the new radio. To compound the problem, we were unable to find anything online that would indicate that a firmware update was the solution.

After speaking with 2GIG technical support we found that recently, within the past couple of months, all newly manufactured 2GIG LTE communicators that are compatible with the 2GIG GC2 and the 2GIG GC2e require the newest available panel firmware in order to support the radio. For the 2GIG GC2 that means firmware version 1.19.4+ and for the 2GIG GC2e that means 1.24+.

The packaging on these new communicators, both the 2GIG LTEV1-A-GC2 and the 2GIG LTEA-A-GC2 will have information on the firmware update requirement if the communicator is new enough. It should be on the outside packaging, as well as the inside. However, if you don't pay attention to the packaging and discard it, there is no way to look at the communicator itself and tell which firmware it requires. So, if you have a 2GIG GC2 or 2GIG GC2e and you're updating to an LTE communicator, pay attention to the packaging, or at least hold onto it.

If you're in a position to be upgrading your GC2 or GC2e to LTE, you may have an existing communicator that is no longer working. If that's the case, and you need a firmware upgrade before the new LTE communicator will work, don't worry, Alarm Grid has you covered. We host the firmware files for both the 2GIG GC2 and the 2GIG GC2e on our site. There are two ways you can update. You can use the 2GIG UPCBL2 updater cable and a Windows computer, or you can use the 2GIG UPDV EZ Updater Tool.

• How to update the panel using the EZ Updater Tool
• Video instructions for using the 2GIG UPCBL2 updater cable

If you don't want to purchase the EZ Updater Tool, and you don't have a Windows computer to use with the updater cable, Alarm Grid offers a loaner program for the EZ Updater Tool. Contact us at support@alarmgrid.com to inquire about the specifics of the loaner program. If you purchase the EZ Updater Tool, there is a good chance you will need to update it before you can use it. Doing so will require the use of a Windows computer.

This situation is a good reminder to always pay attention to all information you receive with new alarm equipment, including what's written on the packaging itself. You never know when you may have to return a piece of equipment, so keeping the packaging, at least until everything is set up and working, is a good idea.

Nice has released a fairly large update for the 2GIG Edge security panel. It includes an increase in the volume of the siren, an option to remove the entry delay, and makes the WIFI more stable. This firmware was released in January 2023 and you can find it on our 2GIG Edge Firmware page.

The 2GIG Edge Alarm System has a 7-inch LCD touchscreen. There are 100 wireless zones available on the 2GIG Edge and four (4) Smart Area Partitions. The 2GIG Edge System has an integrated WIFI card and a built-in LTE cellular communicator for connectivity with Alarm.com. The panel is available in either an AT&T or a Verizon version.

Alarm.com requires any system connecting with its servers to have an active cellular communication path enabled. This means that you will need a monitoring plan that includes cellular connectivity if you want to get the 2GIG Edge monitored. For Alarm Grid customers, this is a Gold or Platinum plan (Self or Full). Some plans to consider include the Gold and Platinum Level Plans from Alarm Grid. For those who may not want the ability to remotely interact with their system using an app or webpage, we also offer our Cellular Alarm Monitoring plan.

The EDGE is provided by a company called NICE, North America. Nice is the parent company for 2GIG. They used to go by the name Nortek Controls, but since Nice, North America's purchase of Nortek Controls they have stopped using that name. Nice refers to this update as firmware version 1.2, but B.3.1.2.007 is what it will show on the panel's System Info Screen.

This latest update covers quite a few improvements. One voice-of-the-customer comment has been, "Wow, this thing isn't very loud." The 1.2 revision update addresses that complaint. Please feel free to comment below with your thoughts on how the siren behaves after performing this update. Also added in this update is the ability to remove the entry delay when arming. This is beneficial when you know at the time of arming that no one else will be entering the home, and you want to remove the entry delay for immediate activation of an alarm when an entry/exit zone is opened.

This 1.2 update also includes improvements with text descriptions, Alarm.com panel backups, WIFI stability, image management, added shortcuts for Z-Wave devices, and improvements with the 2GIG Edge Remote Keypad. Please see the release notes for a full list of all new features and improvements.

If you have a 2GIG Edge, then there are a couple of ways that you can get your panel updated. One is remote over-the-air (OTA) updates. You'll need to request the update from your alarm dealer. If your panel has a WIFI connection, the update will be completely free. If your panel connects to Alarm.com via cellular only, then a small fee will be incurred when updating OTA. Alarm Grid passes this fee on to our customers with no markup.

If you're an Alarm Grid monitoring customer, you can request the upgrade by emailing support@alarmgrid.com. We'll verify the cost, if any, and get your consent. Then we will push the update to your panel. Any associated costs will be passed along to you on your next monthly monitoring bill. Remember, there will only be a fee if your panel connects to Alarm.com via cellular only. The cost for this type of update varies, depending on the size of the file to be downloaded. It could be as little as fifty cents, or as much as a few dollars.

The other way that your panel can be updated is via USB. There is a USB port on the top of the 2GIG Edge. You can download the firmware update files from Alarm Grid's firmware update page which is linked above. This is a free download. Use a standard USB drive with at least 1 GB capacity, and not more than 16 GB capacity. Be sure the drive is formatted using FAT32, and that it has only one (1) partition. The file you download should be saved to the root directory of the USB drive. Full instructions for updating via USB can be found here.

We did it! We made it to the end of another year. Your friends at Alarm Grid would like to express our huge thanks to all of you. As 2022 comes to an end, we appreciate all the relationships we have built. Our hope is that 2023 allows us to build even more.

Unfortunately, during the holidays the bad guys are lurking. So please be sure you are arming your alarm and benefitting from the protection it provides. Also, with the increase in at-home cooking, please make sure that you are regularly testing your smoke detectors. These, along with heat detectors and carbon monoxide detectors, must work when we need them. Regular testing will provide that assurance.

Alarm Grid will be closed all day on Friday, December 30, 2022, for our New Year's observance. This will allow us to spend time with our families as 2022 comes to an end. During this time, we will not be answering phones, responding to emails, or shipping out orders. We will return to our normal schedule on Monday, January 2, 2023 at 9:00 am.

While our support staff will be away, our monitoring station operates 24/7/365, so for those customers who have chosen full central station monitoring, your system will be continuously monitored by trained operators. They are always ready to answer the call and dispatch when needed if your alarm calls.

If you need to contact the monitoring station, either to report a false alarm or to put your system on test, you can call Criticom Monitoring Services (CMS) at (888) 818-7728 and choose Option [9]. This is the process for Alarm Grid customers who reside within the United States. Once an operator answers, you'll need to supply your name, address, and your false alarm password.

For our Canadian customers, our monitoring partner in Canada is Rapid Response. They can be reached at (800) 932-3822. Remember, when you call either monitoring station you will be asked for your name and address, and to verify your false alarm password or false alarm phrase. Providing the wrong information, or providing the Duress password, will result in a police dispatch.

If you have a support question or need to make adjustments to your account, the monitoring station won't be able to assist you with that. In those cases, please send an email to support@alarmgrid.com. Please include a detailed explanation of your request and any supporting details. We will get back to you when we return to the office on Monday. When we return, there will almost certainly be a bit of a backlog, so please be patient while we catch up. We will get back to you at our earliest opportunity.

If you are looking to sign up for new service, buy a new system, or expand your existing system, please visit alarmgrid.com. Our self-service website is always there for you. When looking to add new components, select the drop-down to "Enhance Your System" and search for the type of device you are looking for. One feature many overlook is the "Browse By" option along the right side of the page. On Monday, we will be tackling all the orders placed while we were away.

We hope that everyone stays safe, as we all say goodbye to 2022 and welcome in 2023! We look forward to working with you in 2023!

In working with our customers, Alarm Grid has seen some issues when adding a new IQ Remote. When the IQ Remote pairs to an IQ Panel 2 or IQ Panel 2+, it automatically downloads an update, which is normal. The issue arises when the patch it receives from the panel is from an older firmware version.

The IQ Remote is a great addition to any Qolsys system. It provides a similar user experience to the main alarm panel. The IQ Remote can be conveniently placed around the home to provide additional access and control for your alarm system. The IQ2 will support up to three (3) IQ Remotes.

Upon initial power-up, the remote will request to connect to WIFI. You must add it to the same network that the IQ2 is using. Next, you will need to pair the two devices.

The IQ Remote requires firmware revision 2.1.0 or higher on the IQ2 control panel. Failure to update the firmware to 2.1.0+ on the IQ2 before pairing the IQ remote with the panel will damage the keypad and require that it be replaced.

Reports have indicated that when setting up a new keypad the IQ Remote first must be connected to WIFI. Next, it will automatically get a firmware patch from the IQ Panel 2. If the IQ2 firmware has not been updated to the latest version, the patch that is sent to the IQ Remote will be older than what it already has. This seems to put the IQ Remote into an unrecoverable state.

According to reports, the IQ Remote will reboot, then tell you that it is turning on WIFI. This never happens. If you attempt to hit pair, it will indicate that you must first connect to WIFI. Unfortunately, there is no way to turn it on manually at this point. Even a factory reset, in our experience, did not allow the IQ Remote to provide an option to connect to WIFI.

Qolsys has indicated that this is a firmware issue, but is not able to tell us which firmware or why it is a recent development concerning the new IQ Remotes. Only that it occurs when the firmware on the remote from the factory is newer than the firmware provided by the IQ Panel 2/2+ upon initial setup. We post the IQ Panel 2+ firmware so that it is available to anyone who may need it, regardless of their monitoring situation.

In each of our cases, nothing would ever allow the IQ Remote to reconnect to WIFI once this problem occurred. Even updating the IQ2 made no difference. The only resolution we found was to replace the IQ Remote and ensure the IQ2 was fully updated before adding another new IQ Remote.

We have not seen this issue with an IQ Panel 4, nor have we attempted to test it (for obvious reasons). We would still recommend a firmware update, if available, before adding an IQ Remote to the IQ Panel 4. If you have encountered this issue, particularly if you have found any other resolution, please comment below. If we get any new information, we will update this blog.

The maker of the 2GIG GC3 and GC3e recommends that all users with a panel approaching 3 years of age replace the backup battery. Initially, the expected battery life was between three and five years. With the recent notice Nice, 2GIG's parent company is now suggesting a battery replacement ahead of schedule.

Apparently, swelling has been observed in some of these panels' lithium-polymer batteries. The manufacturer notes that some minor swelling is normal, but based on the notice it sounds like some batteries may be swelling beyond what is normal.

Once you open up the GC3/GC3 panel to access the battery, Nice is also warning not to puncture the battery upon removal. Do not use any type of sharp object to remove the battery. Puncturing the battery could allow dangerous chemicals to spill from the casing. Once the battery is removed, please follow local guidelines with regard to the proper disposal of lithium-ion batteries.

It is also recommended in this notice to do a firmware upgrade of your 2GIG GC3 or GC3e alarm panel at the time you replace the battery. The latest revision for these panels is 3.2.6.6770.

Reading through the firmware release notes, it does mention that the latest firmware update includes the addition of battery testing, and conditioning, as well as a status indicator for battery replacement. So, we will double down on the advice to update your panel's firmware. This revision also includes compliance with UL 985 edition 6. This standard requires that the panel recognize batteries that can no longer provide battery backup for at least 5 minutes worth of alarm signaling. When the panel recognizes that the battery lacks this capacity, it will alert the user of a low battery and the battery should be replaced at that time.

The 2GIG GC3 and GC3e use the same firmware beginning with revision 3.2.3. If you already have revision 3.2.1 or higher, then you can find all updates on the GC3e firmware update page. Older revisions may require a stepped approach to upgrading and cannot be updated all-at-once. You can find the older firmware versions on the GC3 firmware update page.

You must update to the base build of each revision, and then you can skip to the latest build of that revision. The base of each version is 3.0.x then 3.1.x, then 3.2.x. If you have an earlier revision and attempt to update directly to 3.2.1, your panel will very likely be damaged and will have to be replaced. Updating over the air using Alarm.com can help with this process, as their server should only allow you to update in the proper order.

GC3/GC3e firmware updates can be sent by your alarm dealer. When the update can be sent using WIFI at the panel, there is usually no charge, though different dealers may have different policies on this. An upgrade that has to be sent using cellular data will incur a fee, which will likely be passed onto the user by the dealer. Alarm Grid always passes these fees along with no markup. We recommend that you update using the USB port at the top of the panel. We have written detailed instructions on updating the firmware using the USB port to make this process easier to accomplish.

If your panel is approaching or past the 3-year mark, it is best to be proactive and purchase your new GC3/GC3e battery today. Then make sure to install the latest firmware, as recommended.

A New Rules Builder feature has been added for customers who have a monitoring plan with Alarm.com. It was designed to simplify the process of automating actions for scenes and rules. The feature can easily be accessed using either the customer website or the iOS or Android app.

A benefit of modern-day alarm systems is the ability to add smart devices to them. This allows for control directly from your alarm panel, remote app, computer, or by using your voice (when connected to Google Home or Alexa). Rules allow you to automate many of these actions rather than having to manually activate your devices over and over.

Previously, there was only an option to create event triggered rules, which is still a thing on the customer website, but Alarm.com has also made this new rules builder available. Alarm.com can be accessed via an app on a mobile device or a web browser on a computer. The Alarm.com mobile app is available on iOS and Android app stores. On a computer, navigate to alarm.com to log into the website.

If you always want the connected lights to come on when you enter a room that has a motion detector, you can set up a rule for that to occur any time the motion detector is activated. In an attempt to make building these types of rules easier, Alarm.com created the New Rules Builder to assist.

For example, to set up a light to turn on when motion is activated:

After logging in and selecting Automation, select +ADD NEW RULE then New Rules Builder.

Select "when." When is the trigger or what initiates the automation rule to run. In this case, when motion is detected in the Living Room. Next, you select "then." Then is the action(s) that the rule will perform after it is triggered. In our example, we want the Office Hallway light to turn on. Next, decide if the rule will run at all times or only during specific time windows. Finally, don't forget to "Save" your work.

The creation of rules can automate many repetitive functions to save time and make life easier. Rules can also go a long way toward going green and becoming more energy efficient. They provide convenience and can save you precious time and money.

Try out the new rules builder and let us know what cool things you are doing with it, and what you think of the feature.

Update: As of approximately 5:00 pm, the primary internet service has been restored, and service has returned to normal. Thank you for your patience!

Original Post: Due to an outage with the primary internet service for our main call center in Kentucky, Alarm Grid is experiencing a decreased capacity for answering incoming calls. There is currently no ETR on when the primary service will be restored.

In the meantime, if you are an Alarm Grid customer and you need assistance from our support team, you can send your request to support@alarmgrid.com. We will get to your issue as quickly as possible, and if the issue requires a phone call, we can reach out to you.

If you're attempting to plan a new system or have sales questions, you can also send an email to the above address and one of our planners will get in touch with you. They may respond via email or phone if you provide a number in your inquiry. We apologize for any inconvenience.