Home Security Blog

The First Alert VX3 HD (CAMWE-WO) is the newest camera offering from Resideo and Honeywell Home using the First Alert brand name. It offers full HD viewing and recording and supports Wide Dynamic Range (WDR). Its built-in speaker and microphone support 2-way audio through the TC2 app.

Resideo completed the purchase of First Alert in 2022 and is now beginning to roll out products using the First Alert name. So far, we've seen the First Alert VX1 HD (CAMW-WDB) HD doorbell camera, and now the VX3 HD. First Alert brings with it end-user brand recognition, as well as manufacturing capabilities for life safety and other devices.

The newly introduced VX3 HD boasts a sleek, modern design and a compact form factor. A notable advancement in this camera, compared to earlier TC2-compatible models, is its intelligent event detection capability. This sophisticated AI-driven feature distinguishes between people, vehicles, animals, and packages effectively reducing unnecessary alerts. This functionality is present in both the VX3 HD camera and its counterpart, the VX1 HD video doorbell.

Another exciting feature of this new outdoor camera is the ability to use Power over Ethernet (PoE). Because the VX3 HD also supports WIFI, it can be powered by a 12VDC, 1A power supply. But, if you plan to use an ethernet connection for networking, you may as well take advantage of its PoE capabilities. The VX3 HD is an 802.3 af PoE class 3 PD. The maximum cable length when using PoE is 300' (100m).

The First Alert VX3 HD offers many impressive specifications. You can read the full spec sheet here. One thing we haven't discussed yet is Wide Dynamic Range (WDR). You may be wondering what the difference between High Dynamic Range (HDR) and Wide Dynamic Range (WDR) is.

Both HDR and WDR have to do with the contrast and resolution in images that have both very dark and very light areas. HDR uses processing power and software to take these images and perfect them, as much as possible, so that the viewer can get the most detail possible from the image. With HDR, it's all software-based.

WDR uses both hardware and software to achieve the same goal. One example of how this occurs is that shutter speed is controlled by the camera, so that in areas where there is an abundance of light, shutter speed is faster, allowing less light into the camera, and in darker areas, shutter speed is slower, to take in more light. In many cases, multiple images are taken with different exposure levels and then combined to provide you with the best possible image.

A custom back box is available for installations where in-wall wiring is not possible, or for anyone who needs additional space to protect cables. The CAMWE-WOBB replaces the standard mounting bracket and is installed behind or beneath the camera. It can support up to three (3) 1/2" (1.27cm) conduits. It has rubber grommets that can be used to protect any conduit space that is not being used. With an IP66 rating, the back box is dust-proof and water-resistant.

Alarm Grid customers who want to take advantage of all the advanced features of the VX3 HD will need to sign up for either a Platinum Plan (Self or Full) or a Stand-alone Video Plan. This camera is compatible with Total Connect 2.0, and can also be viewed through the Honeywell Home PROA7PLUS or Resideo PROA7PLUSC touchscreen. As long as the panel is on version 03 or higher. It can also be viewed on the PROWLTOUCH or PROWLTOUCHC secondary keypad when used with one of these panels.

Up to eight (8) cameras can be added to each monitoring plan that supports cameras, and each First Alert VX3 HD counts as one (1) camera. Full access to the camera, including the 2-way audio feature, is accessible through the TC2 app. The website does not support 2-way audio, and will only allow you to view the camera's live feed and captured video.

The 2-way audio feature allows the user to listen in to ambient sound in the vicinity of the camera, and to speak through the camera to anyone within view. This feature can be used to deter potential burglaries, scare away stray animals, or play tricks on your friends. There is also an LED spotlight and siren feature that can be deployed manually by the end-user to deter intruders in the vicinity of the camera.

Some Resideo 5821 wireless flood and temperature sensors manufactured between July and October of 2023 may not transmit properly. They may fail to learn into the alarm panel or fail to transmit when an alarm occurs. Affected units can be returned to the vendor for refund or replacement.

The 5821 is a versatile wireless sensor from the Resideo (formerly Honeywell) 5800 Series sensor line. Alone, it can monitor for high and low temperature conditions. It can also be used with either a remote temperature probe, or a remote flood-sensing probe. The use of either remote probe allows the 5821 to monitor harsh conditions that the circuitry of the transmitter itself cannot endure.

The date code for the 5821 is located on the box it comes in, and should also be visible as a sticker or a printed series of numbers on the circuit board itself. The date code consists of a 2-digit number for the year and a 2-digit number for the week of that year.

In 2023, between week 30 and week 40*, a manufacturing issue caused 5821 transmitters to be produced with a defect that caused affected units not to transmit properly. These units may never learn into the panel, or they may fail to transmit when a monitored condition occurs. This could result in damage to a home or business.

The date codes included in this notice are 2330 (2023, week 30) through 2340 (2023 week 40). Any unit with date code 2342 or later is not affected by this issue. July 24, 2023 begins week 30, and October 8, 2023 ends week 40.

If you recently purchased a 5821 from Alarm Grid, check the date code on the unit. If it falls within the affected range, contact us at support@alarmgrid.com and we will happily provide you with a warranty replacement. You can read the full notification from Resideo here. If you received a unit that would not learn into the panel initially, it is likely that we have already performed troubleshooting with you and have at least begun the warranty replacement process.

For customers who may not read our blog, Alarm Grid is reaching out to anyone who purchased this product from us from March 2023 until now. We will provide information on the notification, how to check the date code, and will gladly replace any units affected.

*Important Note: When this issue was discovered, production of the 5821 was halted and the issue was investigated to discover the root cause. There was no production of the 5821 during 2023 week 41, which accounts for the seemingly "lost week" missing in the above referenced announcement.

The newest entry in the Qolsys "One Platform" lineup is the Qolsys IQ4 NS. This is basically an IQ4 Hub minus the touchscreen and a microphone. Qolsys is marketing this lineup as a Good, Better, Best offering with the IQ4 NS, IQ4 Hub, and IQ Panel 4 respectively filling each of those roles.

The "NS" in IQ4 NS stands for "No Screen." As a touchless panel, the IQ4 NS does not need to be installed in a visible location. It can be installed tucked away in a closet in the middle of the home or business. By installing in this way, the panel is protected from attack by intruders, and being centrally located it can provide the best range for Z-Wave and other RF devices.

In this world where seemingly everything has a touchscreen, you may be wondering how you control the IQ4 NS. There are a couple of options, actually. First, you can perform any tasks such as arming, disarming, checking status, and controlling automation devices using the Alarm.com mobile app. This app is available in both iOS and Android versions and is available as a free download from the Apple App Store and Google Play Store.

If you're looking for a more traditional security system experience, meaning you'd like to use a keypad, you have options there as well. The IQ Remote is compatible with all panel versions, and the IQ Remote-PG and some of the push-button PowerG keypads are compatible with the IQ4 NS when a PowerG daughter card is installed. Qolsys also plans to roll out a low-cost, battery-powered keypad called the IQ Keypad PowerG at the end of 2023. This is a basic, numerical keypad. It has an estimated three (3) year battery life and up to five (5) keypads can be used per system. It will work with all of the IQ4 panel lineup, as long as the panel supports PowerG.

To program the IQ4 NS locally, the IQ Installer Interface app is used. In addition, dealers can program the panel through the Alarm.com dealer portal. To program at the panel, simply download and install the free IQ Installer Interface app, open it, scan the QR code for the panel, located on the back of the unit, and follow a few onscreen prompts. You'll be programming the panel within minutes. The UI for the installer interface app is very similar to programming the IQ Panel 4 and IQ4 Hub through the panel touchscreen.

Qolsys has made the IQ4 NS a very modular system. Users can purchase a system with only the Z-Wave card installed, for example. This system can then be used as an automation hub only, perhaps in a newly constructed home, for demonstration purposes. When someone buys the home, they may then want to add security sensors. They can purchase a PowerG, 319.5MHz, 345MHz, or 433MHz daughter card to be installed into the panel. Now the same IQ4 NS is a full security system.

Because the IQ4 NS has no screen with which to relay information to the user, it has two (2) LEDs on the front of the panel that provide some information. The left LED indicates power and the right LED indicates security system status.

The table below shows the various LED states and their respective meanings:

Power LED
Solid Green	AC is present.
Flashing Green	System running on battery, AC power is down
LED OFF	System is Powered Down
Status LED
Solid Green	Disarmed, Ready to Arm
Flashing Green	Ready to Arm, with Zones Open
Solid Orange	System Trouble Present
Flashing Orange	RF Jam is Present
Solid Red	System Armed
Flashing Red	An Alarm has Occurred
Flashing Red (Rapidly)	Active Fire Alarm, Bell Silenced
Flashing Blue	Rebooting After an Update
Solid Blue	IQ Installer Pairing Mode

With no touchscreen interface on the panel, the power button also has some additional functionality on the IQ4 NS. See the chart below for details:

Power Button
Press and Hold, 3 Seconds	Panel Powers On, if Currently Off.
Press and Release, While Disarmed	Announces Alarms, Troubles, and any other Status. Alarms and Troubles can be Cleared by Pressing and Releasing again, after Annunciation Ends.
Press Twice within 3-Seconds, While Disarmed	Initiates a Pairing Window for the IQ Installer App. If Enabled in Programming, May Also Initiate a Cell Test.
Press and Hold for 30-Seconds	Initiates a Hard Reboot.

Links for the various versions of the IQ4 NS can be found below:

Not all versions of the IQ4 NS are available just yet, but as they roll out, we'll add links to those panels in the chart above. We've been, frankly, unimpressed with prior manufacturers' all-in-one panels with no touchscreen, but the Qolsys IQ4 NS seems to have been well thought out. We'll see how popular it is with our customers.

What do you think about this type of screenless panel? Would you consider purchasing one? Leave a comment below and let us know what you think. It seems that every manufacturer of all-in-one, professional-grade security panels decides to try a screenless panel at some point. It will be interesting to see if Qolsys can succeed where others have failed.

Update 09/18/23: Qolsys has released this firmware as of today. Alarm.com, however, has not yet made it available for dealers to perform remote OTA updates. They usually lag behind Qolsys by a few days, as they perform their own testing. Instructions for updating using a patch tag can be found here. The full Qolsys TSB can be found here.

Original Blog Post:

We've been hearing about it for a while, and Firmware 4.4.0 will be available any day now. In this post, we'll go through some of the big additions, fixes, and improvements that you can expect to see in this release. From support for PowerG automation devices to the addition of Night arming.

This is one of the most ambitious updates for Qolsys that we've seen. There are a lot of new features in this update. There are also some important fixes and improvements included. In this post, we'll go through what we believe are some of the more important changes coming up in Firmware 4.4.0.

New Features:

• Support for All New PowerG Automation Devices:
  • IQ Lock-PG
  • IQ Dimmer-PG
  • IQ Switch-PG
  • IQ Smart Socket-PG
  • IQ Smart Plug-PG
  • IQ Outdoor Plug-PG
• Added a new Automation Icon within the Installation > Devices Menu. This icon is where you will now go to add everything except Z-Wave Automation devices. However, from within this screen, you can reach Z-Wave Automation (if you navigate here in error). In the future, we expect all Automation will be programmed from within this screen.
• Added "Night Arming" mode. The panel can now be armed in "Away", "Stay", or "Night".
• Created a new PIN code setting for users of the IQ WIFI 6. This will restrict access to the profiles and network map settings of the router.
• Added support for Aeotec Indoor Siren 6.
• Added Sensor Group 11 (Day Zone) and Group 21 (Night Motion).
• Added Sensor Groups 61 (Fixed Intrusion Panic) & 62 (Fixed Silent Panic). With these settings, hardwired, latching panics can now send restore signals when they are physically restored.
• Allows exterior PowerG motions to be programmed as Door/Window sensors to expand the Sensor Group options when programming.
• Added the option to display ambient temperature on the IQ Panel 4 and IQ4 Hub screen when used with PowerG and PowerG Plus devices that support reporting ambient temperature (listed below).
  
  
  • PG9312
  • PG9309
  • PG9200AX
  • PG9350SL
  • PG9914
  • PG9862
  • PG9872
  • PG9984P
  • PG9922
  • PG9936
  • PG9933
  • PG9905
  • PGP9945E
  • PGP9922
  • PGP9920
• PowerG Smoke Detectors can now sound different cadences for Intrusion, Fire, and CO alarms when the "PowerG Smoke Detector Siren" option is used for additional sounders.

Before going on to Fixes and Improvements, I wanted to pause for a moment and expand a bit on a couple of the things listed above. With the new Sensor Group 11 (Day Zone) here is the description of operation for that zone type: Intended for a Door or Window zone that triggers an alarm instantly if the system is armed (same as Group 13). When the panel is disarmed, the zone will annunciate Opens AND Closes, and will continue to notify until the Dismiss button is pressed on the panel screen.

When it comes to Night Arming, an understanding of the Groups associated with motion detectors is essential. Below is an explanation of how each Sensor Group operates. All of these Groups are supervised.

• Group 17, Away-Instant Motion: Active only when armed to "Night" or "Away". Trips instantly when motion is detected. Does not trip if an E/E zone is tripped first.
• Group 15, Stay-Instant Motion: Active in "Stay," "Night," and "Away". Trips Instantly when motion is detected. Does not trip if an E/E zone is tripped first.
• Group 35, Stay-Delay Motion: Active in "Stay," "Night," and "Away" modes. Triggers an Entry Delay if motion is faulted. Does not trip if an E/E zone is tripped first.
• Group 20, Away-Delay Motion: Active when armed to "Night" and "Away". Triggers an Entry Delay if triggered first. Does not trip if an E/E zone is triggered first.
• Group 21, Night Motion (New): Active only when armed to "Away" and trips instantly when motion is detected by this sensor first. Does not trip if an E/E zone is tripped first.
• Group 25, Safety Motion: This sensor does not report or trigger an alarm. This is a "Chime-Only" sensor when "Activity Monitoring" is active, regardless of panel armed status. Used for medicine cabinets, storage, activity tracking, etc.

Panel Fixes and Improvements:

• Changed the Z-Wave naming convention for Settings related to Automation.
• Added support for Z-Wave Weiser/Kwikset Lock supervision requests.
• Made improvements to text size and movement in Photo Frame Screensaver.
• Enhanced the downloading of images and videos from the IQ Panel to a mobile device.
• Added a 30-second arming delay for the IQ Panel 4's built-in glass break detector.
• Fixed an issue with pairing the ADC S2000-T Temp Sensor to the panel.

IQ Remote PowerG Fixes and Improvements:

• Added the ability for the IQ Remote PowerG to automatically power back on after an extended power failure/battery drain, once primary power is restored.
• Corrected an issue where "Nighttime Mode" was not working properly on the IQ Remote PowerG.
• Changed the functionality of the Power Button on the IQ Remote PowerG. Power Down/Reboot now requires a 10-second button press.
• Added support for Thermostats and Garage Door Control to the IQ Remote PowerG.
• Added "Weather Clock" to the IQ Remote PowerG Frame Options.
• Weather to the IQ Remote PowerG now functions when paired in both PowerG and WIFI modes.
• Added support to IQ Remote PowerG for "Installer Test Mode" where the siren is temporarily silenced during testing.
• Added support to the IQ Remote PowerG for Doorbell Notification pop-up and chime, when paired over both PowerG and WIFI.
• IQ Remote PowerG enrolled over PowerG will now automatically upgrade upon first enrollment, rather than waiting 24 hours.
• General communication improvements (Sync/Delay).

Update Instructions:

This firmware is now available, so you can perform the update. Your panel must be on Firmware Version 4.3.0+ before upgrading to 4.4.0. To check your firmware version, tap the gray bar at the top of the panel's home screen, then press Settings > Advanced Settings > Enter Installer or Dealer Code (1111 or 2222 respectively) then tap About > Software.

If your panel is on Firmware Version 4.0.0, 4.0.1, or 4.1.0, you must first update to 4.1.1.

From there, you can update to 4.2.0 or 4.2.1. Then you can update to 4.3.0 and finally to 4.4.0. This is very important! Failure to follow the proper update steps could cause your panel to become unresponsive.

Now that 4.4.0 has been released you can follow the steps below to update from 4.3.0 to 4.4.0:

1. Swipe down from the top of the panel screen and tap "Settings."
2. In "Settings" tap "Advanced Settings."
3. Enter Installer or Dealer Code (default is 1111 or 2222 respectively.)
4. Tap "Upgrade Software."
5. Tap "Patchtag" then enter iqpanel4.4.0 and then tap "Ok."
6. Tap "Upgrade Using Network," making sure the panel is connected to WIFI. Without a WIFI connection, the upgrade will not go through.

The patch will now be downloaded and then installed. It is important not to touch the panel screen during this process. You'll see a progress bar while the download is in progress, then the panel will reboot. This is normal. Once the panel boots up to the usual security screen, the upgrade is complete. The update usually takes approximately five (5) minutes to complete.

If you prefer, the update can eventually be pushed by your alarm dealer through the Alarm.com dealer portal. If your panel is on an older version, they should also be able to send any prerequisite updates to your panel prior to sending 4.4.0. Just be sure the panel has a connection to WIFI as even updates that are sent through Alarm.com require a WIFI connection at the panel.

Qolsys, which is owned by Johnson Controls, Inc., the same company that owns DSC, is introducing a new lineup of PowerG automation devices. Currently, they offer a door lock along with a range of wired and plug-in switches. These devices will be supported by the IQ4 panels and the IQ Pro.

I say "will be supported" instead of "are supported" because the firmware required to support these new PowerG automation devices hasn't been released yet. For the IQ Panel 4, IQ4 Hub (PowerG Version), and IQ4 NS (PowerG Version) this is firmware version 4.4.0. For the Qolsys IQ Pro, firmware 4.3.0n is required. These firmware updates should be available later this month for the IQ4 Series panels, and soon thereafter for the IQ Pro.

We've talked before about the benefits of PowerG sensors. The big story with this and all PowerG devices is the transmitting range. Depending on the PowerG transceiver being used you can expect hundreds, and up to thousands, of feet in transmitting range. The PowerG repeaters will also work with these devices, so in the unlikely event you need one, a repeater is available.

Compare that to a Z-Wave Plus device, where you can expect a transmitting range of a couple hundred feet at most. Z-Wave is a mesh network, though, so if you plan to install a large number of devices, you can build out an impressive network using that technology. The problem is if you have a single area you want to automate, and it's not near the rest of your Z-Wave network, you might be out of luck with Z-Wave, but not with PowerG!

The encryption used with PowerG security sensors is also used here, so you get 128-bit AES encryption with FHSS (Frequency Hopping Spread Spectrum) which you can read more about here.

IQ Lock-PG:

The IQ Lock-PG (SKU: IQDLK-PGK) is available in three (3) finishes. Shown above from left to right in Satin Nickel, Matte Black, and Oil-rubbed Bronze. This lock is powered by four (4) AA batteries (not included) and with typical use, the battery life expectancy is one (1) year. This estimate is based on six (6) user code unlocking events and ten (10) locking/unlocking events per day. The IQ Lock-PG offers self-handing capability, and the lock motor is noticeably quieter than previous automated locks we've heard.

Unlike some automated locks, the IQ Lock-PG does offer the option to use a key, and two (2) keys are included with it. It has a KW1 keyway cylinder. The IQ Lock logo lights up green when the door is unlocked, and red when it is locked. This provides a nice visual indication of the lock status when the user is returning home or to their business.

Specifications:

• Operating Temperature: Exterior: -31°F to 150°F (-35°C to 66°C), Interior: 32°F to 140°F (0°C to 60°C)
• Material: ANSI Grade 2 Certified
• Compatibility: Compatible with the Qolsys IQ4 NS (No Screen) (PowerG Version), IQ4 Hub (PowerG Version), IQ Panel 4, and IQ Pro panels
• Technology: PowerG
• Key Cylinder: Yes (KW1 keyway)
• Self-Handing: Yes
• Bolt Type: Motorized/ Standard Deadbolt
• User Codes: Up to 250 unique users
• Code Length: 4-10 Digits
• Batteries: Four (4) AA batteries (not included)
• Low Battery Alarm: Yes
• Backset: 2 3/8”/ 2 3/4” Adjustable (60/70mm)
• Door Prep: 1 1/2” / 2 1/8” (38/54mm)
• Door Thickness: 1 3/8” ~ 2 1/4” (35-58mm) automatic adjustment
• Lockout Mode: Keypad lockout for 3 minutes after 10 entries of invalid user code
• Certifications: FCC, IC, ANSI BHMA A156.36 Grade 2, UL10C (20min Fire Rating)
• IP Rating: Exterior assembly: IP54
• Operating Humidity: Exterior: 100% condensing Interior: 20% – 95% non-condensing

IQ Switch-PG:

Next up is the Qolsys IQ Switch-PG (SKU: IQSWH-PG). This is an in-wall on/off switch without dimming. It can replace any standard in-wall switch to add automation capabilities to the circuit. With PowerG technology built-in, you will be able to automate devices in areas you may have thought impossible before. Have an outbuilding that you thought was too far away for automation? With PowerG, that goal may be well within reach depending on how far the building is located from the compatible panel.

Before removing the old switch and replacing it with the IQ Switch-PG, be sure the breaker is turned off. Failure to do so may cause damage to the switch and to you! This is a hardwired switch, which will be connected to 120V, so we do recommend that you have a qualified electrician perform the wiring.

Specifications:

• Technology: PowerG
• Power: 120V at 60Hz
• Maximum Load: Incandescent 600W, CFL/LED 300W
• Current: 5A Max
• Standby Power Consumption: <1W
• Wiring: 16 AWG (direct wire connection)
• Noise: 24dB at 20cm Max
• Operating Temperature: 32°F to 104°F (0°C to 40°C)
• Storage Temperature: -4°F to 140°F (-20°C to 60°C)
• Weight: 4.09 oz (116g)
• Operating Humidity: 0% – 85% non-condensing

IQ Dimmer-PG

The Qolsys IQ Dimmer-PG (SKU: IQDMR-PG) is also an in-wall switch, with dimming capabilities included. As with the IQ Switch-PG, this device can replace any existing 120VAC switch that fits within its specifications to add remote control and automation capabilities.

Another attractive feature for this and all of the new hardwired PowerG switches and sockets is that they come with a screwless faceplate. This provides a clean, modern look. Currently, they are only available in white. If you prefer a more traditional look, the screwless faceplate can be removed and there are screw holes for a traditional faceplate. This may also come in handy if you have multiple switches in a line and require a double-gang or triple-gang setup.

Some Important Specifications:

• Compatibility: Compatible with the Qolsys IQ4 NS (PowerG Version), IQ4 Hub (PowerG Version), IQ Panel 4, and IQ Pro panels
• Technology: PowerG
• Power: 120V at 60Hz
• Maximum Load: Incandescent 200W, CFL/LED 100W
• Current: 1.67A Max
• Standby Power Consumption: <1W
• Wiring: 16-10 AWG (terminal block connection)
• Operating Temperature: 32°F to 104°F (0°C to 40°C)
• Storage Temperature: -4°F to 140°F (-20°C to 60°C)
• Weight: 4.83 oz (137g)
• Operating Humidity: 0% – 85% non-condensing

IQ Smart Socket-PG:

The Qolsys IQ Smart Socket-PG (SKU: IQSKT-PG) is an in-wall socket with two (2) sockets that can be controlled individually. By replacing a standard in-wall socket with the IQ Smart Socket-PG you gain the ability to individually control the devices plugged into each outlet from the panel's touchscreen, or from the Alarm.com app or webpage.

Using rules and scenes, you can create automation scenarios to turn devices on or off based on other events that occur on the system, or based on a schedule. With the Smart Rules Builder, available on Alarm.com, you can easily create automation rules to suit your every need.

Specifications:

• Color: White
• Tamper Resistant?: Yes
• Technology: PowerG
• Input Power: 120VAC at 60Hz
• Output Load: 120VAC at 60Hz, 15A Total Max Load for both outlets
• Maximum Load: Total 1800W@120V (Resistive Load)
• Standby Power Consumption: <1W
• Dimensions: 14.5 x 2.75 x 1.7 Inches (115 x 70 x 44 mm)
• Operating Temperature: 32°F to 104°F (0°C to 40°C)
• Storage Temperature: -4°F to 131°F (-20°C to 55°C)
• Weight: 5.57 oz (157.8g)
• Operating Humidity: 0% – 90% non-condensing

IQ Smart Plug-PG:

The Qolsys IQ Smart Plug-PG (SKU: IQIDP-PG) is an indoor plug-in module. Often referred to as appliance modules, these devices allow you to quickly turn any existing wall outlet into a smart outlet with no electrician required. With its low-profile form factor, you will be able to make one outlet smart without blocking the other outlet in a traditional two-outlet wall plug.

To learn these devices into any of the IQ4 panel lineup, once you have the 4.4.0 firmware installed you'll press the grey bar at the top of the panel screen, go to Settings > Advanced Settings > Enter Installer or Dealer Code (1111 or 2222 by default) > Installation > Devices > Automation > Auto Learn Devices. From there, just power on the PowerG device and it will auto-learn into the system.

Prior to firmware version 4.4.0, the Automation menu option was missing from the Devices screen, so you won't be able to properly learn these devices on older firmware panels. If you attempt to learn any of them as a security sensor, they will likely learn in, but will not operate properly and will need to be removed from sensor programming prior to proper enrollment once the firmware has been updated.

Specifications:

• Color: White
• Technology: PowerG
• Power: 120VAC at 60Hz
• Output Power: 1800W@120V (Resistive Load)
• Standby Power Consumption: <1W
• Dimensions: 2.6 x 1.5 x 1.29 Inches (68 x 38 x 33 mm)
• Operating Temperature: 32°F to 104°F (0°C to 40°C)
• Storage Temperature: -4°F to 122°F (-20°C to 50°C)
• Weight: 2.29 oz (65g)
• Operating Humidity: 10% – 90% RH, non-condensing

IQ Outdoor Plug-PG:

The Qolsys IQ Outdoor Plug-PG (SKU: IQODP-PG) allows you to take one single outdoor outlet plug, and make two (2) smart outlets out of it. These two (2) outlets will be enrolled as separate automation devices and can be controlled individually.

Here's an example of how this plug can come in handy. Perhaps you used to have your patio string lights and a bug zapper connected to the two plugs of an outdoor outlet. You can now connect the IQ Outdoor Plug-PG to one of the existing available outlets, and plug the string lights and the bug zapper into it. You can automate the string lights to come on at dusk and turn off at a set time. Automate the bug zapper to turn on based on some other criteria, whether it's a schedule, or based on the opening of the patio door. And you still have one of your previously existing outlets available for another device.

Specifications:

• Color: Black
• Tamper Resistant?: Yes
• Compatibility: Compatible with the Qolsys IQ4 NS (No Screen), IQ4 Hub, IQ Panel 4, and IQ Pro panels
• Technology: PowerG
• Power: 120VAC at 60Hz
• Output Power: 1800W@120V (Resistive Load)
• Output Load: 120VAC at 60Hz, 15A Total Max Load for both outlets
• Standby Power Consumption: <1W
• Dimensions: 2.6 x 1.5 x 1.29 Inches (68 x 38 x 33 mm)
• Operating Temperature: 32°F to 104°F (0°C to 40°C)
• Storage Temperature: -4°F to 122°F (-20°C to 50°C)
• Weight: 2.29 oz (65g)
• Operating Humidity: 10% – 90% RH, non-condensing

At Alarm Grid, we're super excited about the launch of these new automation devices. I believe these will be game-changing, particularly in circumstances where transmitting distance has been a hindrance in the past. I expect we'll see additional PowerG automation devices in the near future.

Hopefully, a PowerG garage door controller, PowerG PGM device, and my personal hope, some PowerG motorized blinds or shades. Stay tuned and we'll let you know when the firmware to support these devices is released. Are you excited about the new PowerG automation products? Leave a comment below and let us know what you think. What other automation devices would you like to see in the PowerG lineup?

In The United States, we have officially celebrated Labor Day as a national holiday since the late 1800s. It is a day to celebrate our country's labor force and to thank our workers for their contributions to the prosperity of our nation. In this spirit, Alarm Grid will be closed on Monday.

From the Alarm Grid family, we'd like to wish everyone a happy, safe, and restful Labor Day. If you will be traveling, don't forget to lock your doors and arm your alarm system. If you have automated lights, set rules or scenes to illuminate the house while you're away to deter potential burglars.

While Alarm Grid technical support, customer service, and shipping employees rest, our customers can rest assured that their systems are continuously monitored by our partners at CMS (USA) and Rapid Response (Canada).

Alarm Grid monitored customers located within the United States receive their monitoring service from Criticom (CMS). When your Alarm Grid-monitored system reports a signal, a CMS operator receives it, and processes it based on a pre-approved set of instructions. Alarm processing may involve sending authorities immediately, or calling the premises and a list of contacts to determine if an emergency exists before a dispatch occurs. Regardless of the exact process, it takes only moments to complete.

If you need to contact CMS, to put your system on test or to report that an alarm was accidentally triggered, you can get in touch by calling (888) 818-7728 and choosing Option 9. When you contact the monitoring station, be sure to have the proper information ready. The operator will need your name, address, and your false alarm password or passphrase. This is very important! If you call either monitoring station during an alarm, and you provide an incorrect password, they will be required to dispatch authorities.

For our monitored customers in Canada, you receive monitoring service through Rapid Response. If you need to contact them to put your system on test or report an accidental alarm you can call (800) 932-3822 and follow the voice prompts. You should only be contacting them for issues such as putting your system on test or canceling a potential dispatch due to an accidental alarm.

Neither of our monitoring partners can provide you with technical support or make changes to your account, so if you need that type of help, please contact us directly. You can email support@alarmgrid.com with details of what you need and we will respond as quickly as possible when we're back in the office on Tuesday, September 5, 2023. At that time we will resume our normal support hours of 9:00 am - 8:00 pm. When we're back in the office, you can contact us by phone at (888) 818-7728.

The logical replacement for a Honeywell Lyric Panel is one of the new Resideo PRO Series systems. However, there is one small difference between the two that makes a big difference in usability. Quite simply, it is impossible to clear alarm memory from a PRO Series panel using Apple HomeKit.

Of course, if you aren't using Apple HomeKit, then this is a non-issue, but since the Lyric Panel has been the most successful professionally sold and installed system to work with HomeKit, there are many folks for whom this is potentially a big problem.

When we talk about the Resideo PRO Series panels, we're actually talking about both the Resideo and Honeywell Home versions of two separate panels. Resideo offers the PROA7C and the PROA7PLUSC. Honeywell Home offers the PROA7 and the PROA7PLUS.

Important! We discuss features of all PRO Series panels in this post, but only the PROA7PLUS and the PROA7PLUSC support Apple HomeKit.

The only difference between versions ending with the letter 'C' and those without is the badge and the term 'Home'. The 'C' signifies the commercial version, while the Honeywell Home variant is residential. A Resideo branded PRO Series panel will never display the word 'Home'. For example, instead of arming "Home" on the PROA7C and PROA7PLUSC, you arm "Stay."

The differences in Apple HomeKit integration aren't the only ones. We recently answered the question of whether all of the sensors used on a Lyric panel can be used on a new PRO Series panel. If you read that FAQ, you'll see that there are some scenarios where the answer to that question is no.

With regard to the PRO Series panels, the PROA7 and PROA7C don't come from the factory with WIFI capability. You must add either a PROWIFI (WIFI only) or a PROWIFIZW (WIFI and Z-Wave Plus) module. This distinction is crucial for anyone wanting to integrate with Apple HomeKit since WIFI is necessary. There are more differences between the PLUS and NON-PLUS versions, detailed in our comparison here.

At Alarm Grid, we have always recommended that customers who use Apple HomeKit also use Total Connect 2.0. This is not just because it's better for us since HomeKit is a free service. On panels that use Apple HomeKit for notification, only burglary sensors can be monitored precisely using HomeKit. This means smoke detectors, carbon monoxide detectors, and environmental sensors won't send detailed notifications to the end-user if an alarm or a trouble condition occurs.

As mentioned above, HomeKit requires a WIFI connection. WIFI is the method used for the PRO Series panel to communicate to the Apple HomeKit Hub (another requirement for remote control and notification). If WIFI goes down, you'll receive no notifications and you won't be able to control your system or view its status.

Alternatively, a PRO Series panel that has a cellular connection can still be fully monitored and controlled using Total Connect 2.0 and a central station, if desired. There are many more scenarios I could bring up, but you can review a comparison between Total Connect 2.0 and Apple HomeKit in this helpful FAQ. Then, decide for yourself.

What I really wanted to discuss today is the major difference between the Honeywell Lyric and the Resideo or Honeywell Home PRO Series panels as they pertain to Apple HomeKit. That is, on a PRO Series panel, after a burglary alarm a user cannot clear alarm memory using HomeKit.

Once the alarm notification comes up on your phone, you can disarm the panel, which will silence the alarm. However, after this first disarm, the zone that went into alarm will still display an alarm memory, and a second disarm is required in order to clear it. Alarm memory must be cleared before the system can be re-armed. The only way to achieve the required second disarm is to either disarm locally at the panel, through a secondary keypad, or to disarm through Total Connect 2.0.

You may be wondering, "What is alarm memory?" Alarm memory occurs so that you can't have an alarm while you're away from home that you're unaware of. It's easily explained with a scenario:

1. You leave home, arming your system to the Away mode.
2. While you're away a burglar alarm occurs.
3. Locally, the alarm sounds and the panel sends a report, if it's being monitored.
4. It sends notifications via HomeKit or TC2 (or both) if applicable.
5. For some reason, you don't receive any of these reports or notifications.
6. After a number of minutes, four (4) by default, the alarm stops sounding. (In many jurisdictions, it is against local ordinances to allow an alarm to sound indefinitely.)
7. In this scenario, the system is still armed.
8. When you come home, completely unaware that your system has had an alarm, you disarm your system.
9. If there were no alarm memory, you could remain completely unaware that an alarm had occurred while you were away. You may not know until you check your voice messages, or depending on your monitoring plan, you might never know. As it is, you will see that an alarm occurred in your absence and you will have to disarm the system again to clear the alarm. This is why alarm memory is important.

The Lyric Panel had a workaround available for this issue. On a Lyric Panel, after an alarm, if you disarmed to silence the alarm you could then attempt to arm again. This arming attempt would fail because of alarm memory, but in spite of this, you could then send a new disarm command, which would clear the alarm. Then, you could arm again. This operation is a fluke and is not how the system was designed.

In reality, the problem is that Apple HomeKit will not send a disarm command to the system when it knows that the system is already in a disarmed state. Presumably, this is an effort at efficiency and to keep network traffic to a minimum.

So, I'm not sure if this will require a change on Apple's part, on Resideo's part, or perhaps both. I just know that in the meantime, if you used a Lyric with Apple HomeKit, and you plan to update, or have updated to a Honeywell Home PROA7PLUS or a Resideo PROA7PLUSC panel, the process for clearing an alarm and re-arming when you're away from the monitored location is different. And if you plan to use HomeKit as your only source of system monitoring, this may be a reason to stick with the Lyric, for now.

It is likely that a number of Alarm Grid customers will be affected by Hurricane Idalia, particularly in Florida, Georgia, and South Carolina, based on current modeling. Our monitoring partner, CMS, let us know what steps they were taking to prepare for the storm. We'll lay them out below.

At approximately 5:00 am Wednesday, August 30 Hurricane Idalia became a Category 4 hurricane. According to the Saffir-Simpson Hurricane Wind Scale, a Category 4 rating means winds of 130 - 158 MPH (209 - 251 km/hr). At these speeds, catastrophic damage will likely occur in some areas. Well-built frame structures will likely sustain damage, in some cases extensive damage, to roofs and exterior walls. Trees may snap, or be uprooted, and power poles may also snap. Power outages can be widespread and prolonged.

In response to the expected surge in activity surrounding Hurricane Idalia, CMS has implemented the following measures:

Increased Staffing:

At the Longwood, FL and Manasquan, NJ locations, CMS has increased staffing for the duration of this weather event. In spite of this fact, there is still the possibility that callers to the monitoring station may experience longer than normal hold times.

Partitioning by Location:

Per CMS, "In order to more effectively manage alarm traffic, the CMS Operations team will be transitioning all accounts located in the affected areas to a storm partition. Please understand first responders will no longer respond to dispatches from CMS once sustained winds reach 45 mph." This is a policy of the responding agencies and is outside of CMS or Alarm Grid's control.

Redundancy:

Redundancy is baked into CMS' infrastructure. This is not a special storm-related preparation, but a 24/7/365 way of life. CMS operates three (3) separate monitoring centers in Florida, New Jersey, and California. All are UL-Listed and FM (Factory Mutual) approved. These monitoring centers are connected to one another with the latest in communication technology. This allows CMS to load-balance any increase in activity. It also removes the possibility of a single point of failure taking down operations.

If any of the three (3) centers experience a disaster, each center is backed up by two (2) generators as well as uninterruptable power supplies. Any of the three centers can reroute alarm traffic to the other two centers if the need arises.

Experience:

With over 35 years in business, being founded and headquartered in Florida, and with one of their monitoring centers being located in Florida, CMS operators have seen a lot! They've experienced hurricanes, both personally and in their profession. They are dedicated to keeping their dealers, their customers, and their employees safe.

Our US monitoring station partner, Criticom Monitoring Services (CMS) announced its partnership with Intrado to take advantage of their Text-To-911 (NG911) feature. This allows CMS to send alarm notifications to the authorities via text, rather than requiring a voice call from an operator.

Intrado is a telecommunications company that specializes in public safety communication. They work with PSAPs (Public Safety Answering Points) to improve the delivery of calls for service. A PSAP is where 911 calls are usually routed. It can be a separate entity, or located within a particular jurisdiction's telecommunications center. Many years ago when I was a dispatcher, 911 calls in the Louisville area were received by the PSAP office and then routed to the various police, fire, or EMS dispatch centers. If the PSAP was overrun, their calls rolled over to our call center.

Traditionally, when an alarm signal is received by the monitoring station, the signal goes to a special receiver. From there, an automation software package turns that signal into plain text that the operator then uses to process the signal. This may include calling the end-user to verify if authorities are needed before dispatch, or dispatching immediately.

Up until now, when the central station operator needed to dispatch, they manually called the authorities and relayed the appropriate information. This process only takes a few minutes, usually, but when you're waiting for the authorities in an emergency situation, minutes can feel like hours.

With this new integration, information on alarms that require dispatch is sent to participating PSAPs via text. And this is not a dump-and-run situation like the old voice dialers of yore. The text conversation is two-way. The PSAP can request additional information, and the central station operator can continue to provide information until the PSAP closes the chat. This allows the information on this particular incident to get into the hands of those who are in the best position to help much more quickly and accurately than ever before.

Even with all the improvements in alarm technology in recent decades, there are still times, such as during heavy storms, when a lot of alarms go off at roughly the same time. This can overwhelm both the monitoring station and the authorities who respond to alarms. I can foresee this technology making a huge impact on the efficiency with which alarm signals are handled moving forward, and I hope that every PSAP will adopt this new technology.

CMS began implementing this partnership with Intrado in December of 2022 with three (3) agencies in Florida. As of August 2023, they have over 130 agencies on board, and as more PSAPs sign up with Intrado, they will be folded into the integration with CMS. The current list of participating agencies can be found here.

This is just another way that the alarm industry is working to improve its service to both the alarm user and the community at large. What do you think about this new partnership? Leave a comment below and let us know your thoughts. We look forward to hearing from you!

Exciting news! Alarm.com has unveiled a new customer app with a fresh look. Faster response times and fewer clicks mean instant access to the data you need. Video and Activity are now conveniently available right from the Dashboard, ensuring quick access to your most vital information.

In addition to the changes and time savings you can see, response times have been improved at the server level as well. Now, instead of clicking the hamburger menu (≡) and then selecting an option, the most commonly used selections, like Video, Activity, and Home, are pinned right at the bottom of the screen.

When you first log in to the app after the update, you'll see a What's New screen that summarizes all the updates.

The Dashboard can be customized so that when you log in, you see exactly what you want, and nothing that you don't. In the example below, Images and Highlights have been removed from the Dashboard. Click and drag the enabled cards to rearrange the order in which they are displayed. To edit the dashboard, click the Home icon, and scroll to the bottom of the screen, then tap Edit Dashboard.

Tapping the Video icon brings you to the video screen where you can see a live view of any camera in your account. You can also see Saved clips, and if you have any cameras enrolled in Onboard Recording you can click the 24/7 option to review selected feeds.

Clicking the gear icon allows you to edit various video settings.

The Activity screen shows you a list of events in chronological order with the newest events at the top. Each day has a Highlights section that provides a brief animated recap of the day's events. Video events provide a thumbnail for quick access to review those items. Use the extensive filter options to find specific items quickly.

Clicking the More option provides you with the options you used to see when clicking the hamburger menu in the upper left.

This upgrade appears to be a significant step forward for Alarm.com. By streamlining the user experience and placing the most pertinent information front and center within the app, overall usability and efficiency are enhanced. As users, we can all appreciate any change that simplifies navigation and reduces the number of clicks needed to access desired features! I am personally excited about this update and how it will make managing our alarms and security systems even more convenient. What are your thoughts on the latest Alarm.com UX update? Feel free to share your opinions and experiences in the comments below. We look forward to hearing from you!