2GIG Edge w/ AT&T LTE Posts

What 2GIG brought to the table at ISC West this year is a lineup of new sensors for the Edge panel. These sensors use the 900 MHz frequency band for extended wireless range. They also offer encryption for secure transmission. 2GIG boasts they will have a 2km or 1.2 mile transmitting range!

The new 2GIG E+ extended range sensors are not yet available, and we don't have an ETA yet on when they will be released. In addition, 2GIG Edge panels require a firmware update to version 1.3 (3.1.3.xxx) in order to support the new lineup. When the firmware is released, we'll update our 2GIG Edge Firmware Update Page with the new information. Hopefully, the firmware will be available just before, or simultaneously with the sensors.

We don't have all the details on this new sensor lineup, but what we do know we'll share with you here:

2GIG DW10E-900 Door Window Sensor:

With a two-way transmitting range comparable to that of the DSC PowerG sensors, these E+ extended range transmitters are sure to be a hit. The DW10E-900 is the redesigned door/window sensor in the lineup. The exterior lines are rounded while the interior lines, where the magnet and sensor come together are squared. With a built-in spacer, the DW10E-900 is meant to fit in more diverse locations. Dimensions: 2.42" x 1.07" x 0.58" (6.14cm x 2.71cm x 1.47cm). Expected battery life: eight (8) years. Data Sheet.

2GIG PIR1E-900 Motion Sensor:

The 2GIG PIR1E-900 has a coverage area of 30' x 50' (9.14m x 15.24m). It has an attractive and low profile appearance and is pet-friendly for pets up to 85 lbs (38.55kg). The PIR1E-900 boasts a quad sensing element and has a 100° maximum horizontal sensing angle. Dimensions: 3.53″ x 2.35″ x 1.63″ (8.96cm x 5.96cm x 4.14cm). Expected battery life: three (3) years. Data Sheet.

2GIG GB1E-900 Glass Break Detector:

The 2GIG GB1E-900 glass break detector can pick up the sound of breaking glass within a 15' (4.57m) diameter. It offers intelligent detection of different glass types, including plate, tempered, laminated or coated. Like some other glass break sensors, it requires both the low frequency sound of someone striking glass, followed by the high frequency sound of glass shattering in order to activate, reducing false alarms. Dimensions: 4.57" x 1.57" (11.60cm x 3.98cm). Expected battery life: five (5) years. Data Sheet.

2GIG DW30E-900 Outdoor Door/Window Sensor:

The 2GIG DW30E-900 is an outdoor rated door/window transmitter. It would also make an excellent gate sensor. And with its extended range, it can protect openings that may have once been considered too far away for protection by the alarm system. It can handle extreme temperatures of -40°F - +140°F (-40°C - +60°C) and is IP56 rated, meaning it is protected against dust accumulation that would interfere with its operation, and powerful water jets. It supports an external Normally Open or Normally Closed contact and is made to easily mount to gates, garages, or poles. Dimensions: 4.6" x 2.1" x 1.5" (11.68cm x 5.33cm x 3.81cm). Expected battery life: five (5) years. Data Sheet.

2GIG SMKT-900 Smoke/Heat/Freeze Detector:

the 2GIG SMKT900 is a triple threat. It offers detection for smoke, both high heat and rate-of-rise protection, and as an added bonus, it can also be programmed to monitor for low temperature conditions. The fixed heat temperature threshold is 134°F +/-4°F (56°C +/-2.22°C). The rate-of-rise detector activates if the temperature is 104°F (40°C) and increases by 15° in one (1) minute. The low temperature threshold is 40°F (4.44°C) for a minute or more. It restores when the temperature is 45°F (7.22°C) for a minute or more. Dimensions: 4.7" x 2.3" (11.93cm x 5.84cm). Expected battery life: three (3) years. Data Sheet.

All of these new sensors work with the 2GIG Edge. 2GIG has admittedly had some issues with firmware and compatibility, but one thing I can say about the Edge is that it is rock solid from a hardware perspective. It is very solid and feels substantial in a way that some of the other all-in-one panels do not. We're excited to see how this sensor lineup affects folks choosing the 2GIG Edge. You can see a feature comparison between the 2GIG Edge and the Resideo PROA7PLUS here.

Nice has released a fairly large update for the 2GIG Edge security panel. It includes an increase in the volume of the siren, an option to remove the entry delay, and makes the WIFI more stable. This firmware was released in January 2023 and you can find it on our 2GIG Edge Firmware page.

The 2GIG Edge Alarm System has a 7-inch LCD touchscreen. There are 100 wireless zones available on the 2GIG Edge and four (4) Smart Area Partitions. The 2GIG Edge System has an integrated WIFI card and a built-in LTE cellular communicator for connectivity with Alarm.com. The panel is available in either an AT&T or a Verizon version.

Alarm.com requires any system connecting with its servers to have an active cellular communication path enabled. This means that you will need a monitoring plan that includes cellular connectivity if you want to get the 2GIG Edge monitored. For Alarm Grid customers, this is a Gold or Platinum plan (Self or Full). Some plans to consider include the Gold and Platinum Level Plans from Alarm Grid. For those who may not want the ability to remotely interact with their system using an app or webpage, we also offer our Cellular Alarm Monitoring plan.

The EDGE is provided by a company called NICE, North America. Nice is the parent company for 2GIG. They used to go by the name Nortek Controls, but since Nice, North America's purchase of Nortek Controls they have stopped using that name. Nice refers to this update as firmware version 1.2, but B.3.1.2.007 is what it will show on the panel's System Info Screen.

This latest update covers quite a few improvements. One voice-of-the-customer comment has been, "Wow, this thing isn't very loud." The 1.2 revision update addresses that complaint. Please feel free to comment below with your thoughts on how the siren behaves after performing this update. Also added in this update is the ability to remove the entry delay when arming. This is beneficial when you know at the time of arming that no one else will be entering the home, and you want to remove the entry delay for immediate activation of an alarm when an entry/exit zone is opened.

This 1.2 update also includes improvements with text descriptions, Alarm.com panel backups, WIFI stability, image management, added shortcuts for Z-Wave devices, and improvements with the 2GIG Edge Remote Keypad. Please see the release notes for a full list of all new features and improvements.

If you have a 2GIG Edge, then there are a couple of ways that you can get your panel updated. One is remote over-the-air (OTA) updates. You'll need to request the update from your alarm dealer. If your panel has a WIFI connection, the update will be completely free. If your panel connects to Alarm.com via cellular only, then a small fee will be incurred when updating OTA. Alarm Grid passes this fee on to our customers with no markup.

If you're an Alarm Grid monitoring customer, you can request the upgrade by emailing support@alarmgrid.com. We'll verify the cost, if any, and get your consent. Then we will push the update to your panel. Any associated costs will be passed along to you on your next monthly monitoring bill. Remember, there will only be a fee if your panel connects to Alarm.com via cellular only. The cost for this type of update varies, depending on the size of the file to be downloaded. It could be as little as fifty cents, or as much as a few dollars.

The other way that your panel can be updated is via USB. There is a USB port on the top of the 2GIG Edge. You can download the firmware update files from Alarm Grid's firmware update page which is linked above. This is a free download. Use a standard USB drive with at least 1 GB capacity, and not more than 16 GB capacity. Be sure the drive is formatted using FAT32, and that it has only one (1) partition. The file you download should be saved to the root directory of the USB drive. Full instructions for updating via USB can be found here.

The Smart Arming feature can be enabled for any residential customer who has an interactive monitoring plan with Alarm.com. Once enabled, the feature can easily be configured using either the customer website or iOS or Android app.

Once configured, the Smart Arming feature will automatically arm the system to the Stay Mode once the occupants of the home have gone to bed. This can be accomplished using a schedule, or by configuring certain door and/or motion sensors to work in conjunction with the feature. You can reach the Smart Arming settings by going to Security, or through the Automation page. The Smart Arming programming is listed as Goodnight for Arming, and Wake Up for Disarming.

For example, you can set the system to Arm Stay at 10:00 PM, or you can set the system to Arm Stay when no activity has been detected for 30 Minutes between 10:00 PM and 11:30 PM (this is just an example, and you can use whatever time frame you want). If you choose the latter option, you then configure which zones you want to apply this logic to.

For the Stay Arming feature, doors, windows, and motions can be used along with the feature. So, once you choose the zones to be used with this logic, if no activity has been detected on ALL of those zones for a full 30 Minutes, and the time is between 10:00 PM and 11:30 PM, the system will automatically Arm Stay. Smart Arming logic is canceled if the system is already Armed Away.

For Disarming the options are similar. You can set the system to Disarm at a specific time, or you can set it to Disarm when motion is detected on certain motion detectors within a specific time window. For example, in our screenshot below, you can see we have our system set to Disarm if the Upstairs Motion detects movement between 8:00 AM and 9:00 AM. We also have it set so that if no motion is detected, the system will still disarm at 9:00 AM, which is sort of the best of both worlds.

Notice that only Motion Detectors are now available to tie to the Disarm logic. You don't want someone opening a door to disarm the system. By the same token, be sure that no outdoor motions are configured to work with this automation.

This is an excellent new feature that can go a long way toward preventing false alarms. No more forgetting to disarm the system when you go to let the dog out in the morning. As long as you set it up so that a motion you walk past on your way to the door causes the system to Disarm, you're all set. No more laying in bed wondering if you remembered to set the alarm. Now, as long as you have configured the Goodnight options, you know your system will arm itself based on either a schedule or activity (or lack thereof) combined with a time window.

The following Alarm.com compatible panels support this feature:

What do you think of this new Alarm.com feature? For that matter, what do you think of Alarm.com's commitment to bringing you new products and features in general? They're doing an excellent job of listening to customers and responding with great new options. Drop us a note in the comments and let us know what you think. We always look forward to hearing from you!

2GIG strongly recommends that all Edge panels be updated to the latest firmware version, 3.1.1.016. This firmware has a number of new features and bug fixes. New features include Z-Wave siren support and updated remote keypad features. For a full list of updates, read the release notes.

The 2GIG Edge supports a WIFI connection in addition to the AT&T or Verizon cellular communicator that comes built-in. For any Alarm.com panel that is connected to WIFI, OTA (Over the Air) firmware updates that are downloaded to the panel using WIFI are free. However, for those panels that don't have access to WIFI, a firmware update that is sent to the panel via cellular data usually incurs a small fee. Alarm Grid passes this fee on to our customers with no markup, when it is assessed.

But, for a limited time, Alarm.com is offering to update the 2GIG Edge panel automatically with no fees assessed, even when the firmware has to be downloaded via cellular data. That's how important 2GIG and Alarm.com feel this update is. Beginning on Monday, September 12, 2022, Alarm.com will push the latest firmware to all monitored 2GIG Edge panels.

These automatic updates will take place only during daylight hours, and only when the alarm panel is disarmed. When the firmware update is complete, the alarm panel will reboot. This is a normal part of the update process. Additionally, if there are any remote keypads associated with the panel, they will also be updated once the main panel has completed its update. Alarm.com expects the process of updating all 2GIG Edge panels to be completed by the end of October 2022.

If you'd like to go ahead and update your panel immediately, you can access the necessary files for the update on our 2GIG Edge Firmware Update Page. Instructions for updating the 2GIG Edge can be found in this helpful FAQ. Otherwise, do nothing and your panel will be automatically updated OTA by Alarm.com at no charge, in the near future.

Alarm panel manufacturers routinely offer panel firmware updates. This allows them to add features and correct issues. However, most DIY users don't have access to the restricted portion of the company's site where these files are housed. Alarm Grid offers the latest firmware file downloads.

Most alarm panels can be updated Over-the-Air (OTA) using either Alarm.com or AlarmNet360. AlarmNet never charges anything for these updates, and Alarm.com also offers them for free, unless they have to be sent to the panel using cellular data. In that case, the update will incur a small fee, depending on the size and number of updates that need to be sent.

Qolsys panels will not perform an OTA update unless the panel is connected to WIFI. If you have one of these panels installed in a location where WIFI is not available, then the only option is to either update using a cell phone as a WIFI Hotspot, or download the firmware files, and then install them via either Micro SD Card (IQ2/IQ2+) or Access Point (IQ4).

Honeywell L5200, L5210, and L7000

Honeywell used to offer free firmware updates for the LynxTouch panels that they pushed remotely using AlarmNet360. It was a messy process, AlarmNet tech support was required to request these updates individually, per account. So, sometime after the introduction of the Lyric panel, they stopped this practice. The Lyric can only be firmware updated using AlarmNet360, but the update can be requested by the dealer, and now, the customer can also request the firmware update via the panel. When Honeywell, now Resideo, ceased offering OTA updates for the LynxTouch panels, they released the Honeywell LYNXTOUCH-MSD Firmware Update Tool. This tool can be used to update the L5200, L5210, or L7000 panels.

When an L5200 is updated to the latest version, it becomes an L5210 internally, though there are certain physical traits of the L5200 that won't change, like the screen size. Depending on when you purchased the LYNXTOUCH-MSD tool, it may come with the latest firmware version already on the SD Card (it comes with both L5210 and L7000 firmware already loaded). However, if you purchased your update tool when they were first released, it will have an older firmware version on it, and you will need to download the newest firmware to the SD Card and update the panel again to get the most current version. The update files are housed on the Resideo website in the password-protected portion of MyWebTech, so we offer the files for download from our site:

• L5200 or L5210 LYNXTOUCH-MSD Firmware Update Page
• L7000 LYNXTOUCH-MSD Firmware Update Page

2GIG Go!Control 2 (GC2) or 2GIG GC2e

The 2GIG GC2 and 2GIG GC2e have a couple of different methods for updating the firmware. There is the 2GIG UPDV Easy Updater Tool and the 2GIG UPCBL2 Firmware Update Cable. The updater tool is geared more toward a professional installer who will be updating multiple different panels over the course of years. It comes with a version of either the 2GIG GC2 or GC2e firmware loaded but the tool itself will then have to be updated when newer firmware is released. The files to load are available from our site and are linked below.

The updater cable is the method of update most DIY users choose to use. It requires that the user have a windows computer available. The cable is a fixed length, so the computer that will be used needs to be near the alarm panel in order to perform the update. Ideally, a laptop is used. Instructions for using the updater cable to load the latest firmware onto a 2GIG GC2 or 2GIG GC2e can be found here. Instructions for loading new firmware onto the 2GIG UPDV Easy Updater Tool can be found here. Instructions for using the updater tool to update a 2GIG GC2 or GC2e panel once it has the latest file loaded can be found here.

The 2GIG GC2 and 2GIG GC2e firmware pages are linked below. Each page has both Updater Tool and Updater Cable files:

• 2GIG GC2 Firmware Update Page
• 2GIG GC2e Firmware Update Page

2GIG GC3 and 2GIG GC3e

The 2GIG GC3 and 2GIG GC3e technically use the same firmware. The 2GIG GC3e was released at firmware version 3.2.1, so any GC3e panel will have at least this version of firmware already installed. Alarm Grid offers firmware versions 3.0.1 up through 3.2.4.6725 on our 2GIG GC3 Firmware Update Page. On our 2GIG GC3e Firmware Update Page, we offer 3.2.3.6713 up through the current version which, at the time of this writing, is 3.2.6.6770.

The 2GIG GC3 and 2GIG GC3e are both much easier to update than the 2GIG GC2 or GC2e. Both 2GIG GC3 versions offer WIFI, which makes OTA updates simple, as well as free. For systems that need it, an OTA update can be pushed from Alarm.com via cellular for a nominal fee. Again, Alarm Grid offers this type of upgrade to our customers at our cost, with no markup. If WIFI is not available at the panel, and a user doesn't want to pay for an OTA update, we offer the upgrade files from our site. This FAQ provides a walkthrough on how to perform the update using the files from our site. Instructions for performing the update are also listed on the page along with the firmware files.

• 2GIG GC3 Firmware Update Page
• 2GIG GC3e Firmware Update Page

2GIG Edge

The 2GIG Edge updates in the same way as the 2GIG GC3 and GC3e. It has a USB port located on the top of the panel. Once the firmware update file has been loaded onto the root directory of a USB drive, the drive is inserted into the port on the panel's top and the panel prompts the user to update. For full instructions on updating a 2GIG Edge, check out this FAQ.

• 2GIG Edge Firmware Update Page

Qolsys IQ Panel 2 and IQ Panel 2 Plus

The IQ Panel 2 and IQ Panel 2 Plus also use the same firmware version. The difference between the two panels is hardware. The IQ Panel 2 does not support PowerG, and the IQ Panel 2 Plus does. As noted above, Qolsys panels will not download firmware updates via cellular data, so the options are to connect the panel to WIFI, temporarily connect the panel to a Hotspot on a cellular phone, or update locally using a Micro SD Card. The step-by-step instructions for loading the firmware from an SD Card are shown on the firmware update page.

• Qolsys IQ Panel 2 Firmware Update Page (Version 2.3.1-ADCS 5.18-ADCL)
• Qolsys IQ Panel 2 Plus Firmware Update Page

Qolsys IQ Panel 4

The Qolsys IQ Panel 4, like the previous IQ Panels, will not download firmware updates via cellular data. However, unlike the IQ Panel 2 or IQ Panel 2 Plus, the IQ Panel 4 does not have a Micro SD Card slot. Instead, if WIFI is not accessible by the panel, either directly or via a cell phone Hotspot, then the firmware update files have to be downloaded to a phone or tablet, then the phone or tablet must be connected to the IQ Panel 4 Access Point, and the files then loaded to the panel from the phone or tablet. Instructions for updating using the Access Point are available on the firmware download page.

• Qolsys IQ Panel 4 Firmware Update Page

Above are links to all the different panel firmware pages we offer here on the Alarm Grid site. In addition to alarm panel firmware, we also offer some firmware pages for the Honeywell Home TUXEDOW or Resideo TUXEDOWC touchscreen keypads as well as the older Tuxedo Touch firmware. We don't have a page for the older 6280 touchscreen keypads, but if you need access to that firmware, send an email to support@alarmgrid.com letting us know what you need and we can get you access to it.

As mentioned above, the Lyric panel can only be updated via AlarmNet360 and in order to update the firmware, the panel has to be actively monitored. The same is true of the newer Honeywell Home and Resideo ProSeries panels (PROA7, PROA7PLUS, PROA7C, and PROA7PLUSC). These panels must be actively monitored and registered with AlarmNet360 before an update can be applied to them.

ISC West, the security industry's largest trade show, was held this week in Las Vegas. This is the first year since the COVID-19 outbreak that the show is being held in person. We didn't attend the show this year, but based on what we've seen, JCI and Qolsys won the ISC West show in 2022.

Qolsys:

IQ Pro

Qolsys, Inc. which was acquired by Johnson Controls in 2020, premiered two brand new products, and reintroduced one more. The IQ Pro Panel is a hybrid wired and wireless system which targets large homes, and medium to large businesses. It combines the reliability of hardwired components with the range and versatility of the DSC PowerG Sensor lineup. The product is planned for release in Summer, 2022.

There is very little information available about the IQ Pro. The Press Release announcing the product, which was released by Johnson Controls, didn't even say for certain that it would be a Qolsys branded product, though with 'IQ' as a part of the name, we assume it will be. This panel will combine elements of the IQ Panel 4 with the DSC PowerSeries Neo, and a little bit of customer feedback thrown in. A couple of things we do know, the IQ Pro will offer the choice of either Ethernet or WIFI connectivity along with LTE. This panel has been designed with Alarm.com for Business in mind, to take advantage of all the extended features offered there.

IQ WIFI 6

The Qolsys IQ WIFI 6 was actually first introduced to us here at Alarm Grid last year. It is a product we thought was going to released then, but it was introduced at ISC West and should be available in Summer, along with the IQ Pro. The IQ WIFI 6 is is a router that uses 802.11 1/b/g/n/ac/ax WIFI-6 technology. It offers dual-end 2.4 GHz and 5 GHz MIMO mesh architecture on a Qualcomm Networking Pro 400 platform. It will integrate with Qolsys touchscreen panels, to allow a user to administer the network from there.

The IQ WIFI 6 will offer four (4) network partitions, including a Guest Network and a dedicated network for the end-user's WIFI devices. Both of these will switch automatically between 2.4 GHz and 5GHz for seamless optimization of WIFI performance. In addition to these partitions, there are two (2) private network partitions to be used by security and/or networking providers. By separating the security, surveillance, and smart home devices from the rest of the network, professional providers can cut down on disruptions caused by user error.

IQ Hub

The Qolsys IQ Hub has actually already been released, in a limited fashion within the last six (6) months or so. Presumably due to supply chain issues, Qolsys has tightly controlled how many of these panels are shipped, but now, based on a press release this week, it seems like they may be looking to perform a wider release. The IQ Hub differs from the IQ Panel 4 in several ways, one of which is that each panel will only support one RF product line. There is a PowerG version with either an AT&T or Verizon communicator. This is the only version that has been released at this time. Soon however, there will be a version that supports unencrypted, uni-directional Honeywell and 2GIG wireless sensors, one that supports unencrypted, uni-directional Interlogix and all Qolsys wireless sensors, and a version that supports uni-directional DSC 433 MHz wireless sensors.

Resideo:

Cellbounce

Resideo and Honeywell Home brought the Cellbounce to ISC West. This device will bridge communicators that work on the AT&T 3G network over to the AT&T LTE network, without having to replace the device. This is a plug-n-play device. It connects to an outlet within range, which is 25' (7.62m), of the existing AT&T 3G communicator, though be sure not to plug the Cellbounce in until it has been configured by your alarm dealer.

It syncs to the 3G communicator, then with the LTE network and any signals sent by the communicator will be picked up and transported via LTE. It even works with Total Connect 2.0, though it does not work with two-way voice. It also only works in the contiguous United States, so Alaska, Hawaii, and Puerto Rico residents, the Cellbounce is not for you. There are some other caveats and limitations, so be sure to read our product description carefully before purchasing.

2GIG, Nortek Control:

2GIG Edge

In October of 2021 Nortek Control, the parent company of 2GIG, was purchased by Nice. Nice originated in Italy, with Nice North America handling the US and Canadian segment of the business. This year at ISC West, Nice put their stamp on this relatively new acquisition. In addition to some commercial camera innovations by Linear, Nice/Nortek Control announced during ISC West that they will offer exclusive integration between the 2GIG Edge security panel and the ELAN Home Control platform. The Edge has been out for about a year now. You can read all about it here.

According to their press release, this integration will be supported by the ELAN SC-100 and ELAN SC-300 system controllers running ELAN 8.7 OS (which won't be available until April, 2022). The 2GIG Edge panel requires firmware version 3.1.1.0 or later. Firmware can be pushed through Alarm.com or downloaded. This panel firmware version is not available from 2GIG just yet, but once it is posted, our page will be updated. One of the more convenient features of this integration is the ELAN Control Auto Zone Detection feature. If the ELAN system is setup first, with zone names, once the 2GIG Edge is installed, it can download all zones and zone names directly from ELAN, without having to re-enter the information.

We're back again with four (4) more videos. We rejoin Jorge and Michael with videos on the 2GIG Edge and the Honeywell Home PROA7PLUS. Michael discussed the PROA7PLUS support for 5800 series sensors. Jorge provides several tutorials on the 2GIG Edge. Enjoy these videos from Alarm Grid.

Honeywell Home PROA7PLUS: Compatible with Honeywell 5800 Series Sensors

In this video, Michael from Alarm Grid discusses the Honeywell Home PROA7PLUS' support for Honeywell's legacy 5800 Series Wireless Lineup. In order for the panel to support these sensors, a Honeywell Home PROTAKEOVER module must be installed. This module allows the panel to support one (1) of five (5) legacy RF frequencies. Only one (1) PROTAKEOVER is supported per panel.

2GIG Edge: Compatibility With 2GIG Sensors

In this video, Jorge discusses the ability of the 2GIG Edge to support both encrypted and unencrypted 2GIG Sensors. It may seem as though it should go without saying that a 2GIG panel supports 2GIG Sensors, but with newer panels supporting encrypted sensors, and new sensor lineups, it's good to be 100% sure before making a purchase, particularly if you have existing 2GIG sensors installed. The 2GIG Edge supports all of the 2GIG sensors.

2GIG Edge: Z Wave Support

Jorge is back again to talk about how the 2GIG Edge supports Z-Wave devices. This panel has the most advanced version of Z-Wave currently available with the 700-Series Z-Wave Plus V2 chip onboard. When used with a commensurate 700-Series Z-Wave device, all of the great new features that are included in this latest version. Some of these features include S2 encryption for all Z-Wave Plus V2 certified devices as well as SmartStart and 128-bit AES encryption. You can see a comparison between all three Z-Wave versions here.

2GIG Edge: Default Master Code

Jorge really knows his stuff when it comes to the 2GIG Edge! Here he is talking about the default Master Code on the 2GIG Edge (1111) as well as information on how to change the Master Code and also what the default Installer Code is (1561). If you happen to be moving and leaving behind an alarm system, please check out this post that discusses proper etiquette when leaving behind an alarm system for a new home or business owner.

That's the recap, we hope these videos will help you with your alarm system. We look forward to feedback, if you have comments or suggestions drop us a comment in the space below. We're here Monday - Friday from 9 am - 8 pm Eastern. You can reach us via email at support@alarmgrid.com

We missed an opportunity to recap videos last week, but that just means we have more videos to cover this week. Six (6) today, with more to follow. Michael and Jorge share their knowledge of the 2GIG Edge and the Honeywell Home PROA7PLUS. Summer's almost over but wade in, the water's fine.

Honeywell Home PROA7PLUS: Resolve WIFI Connection Issues

In this video, Michael discusses the various reasons why the Honeywell Home PROA7PLUS might not connect to WIFI. Reasons can include range, environmental issues, and even bad equipment. In addition, there is a specific setting to watch out for on Ubiquiti Access Points. Having this setting enabled can prevent your Honeywell Home PROA7PLUS from connecting to WIFI.

2GIG Edge: What To Expect During AC Loss

During an AC Loss condition, the 2GIG Edge will go into power conservation mode. After a few seconds, the touchscreen will go dark and only illuminate when something occurs that needs to be displayed, or when a user touches the touchscreen. Jorge tells and shows users what to expect as normal behavior when an AC Loss condition occurs.

2GIG Edge: Powering Down Properly

Believe it or not, there is a right way to properly power down an alarm system. In this video Jorge will show you how to properly power down a 2GIG Edge alarm panel. Begin by removing the set screws, pulling the panel off its base then unplugging the battery. Next, unplug the transformer, either at the barrel connector on the panel side, or by unplugging the transformer from the wall. If you can't find the transformer, you can power down by turning power off at the breaker.

Qolsys IQ Remote: Behavior On a Partitioned System

In this video Michael shows you how the Qolsys IQ Remote behaves when it is used on a partitioned system. The IQ Remote will only display the status of the partition to which it is assigned. It will only allow the user to control the assigned partition as well, and only a user with a User Code that has been given access to the assigned partition will be able to interact with the system from the IQ Remote.

2GIG GC3e: Installing the XCVR3 GC3

Michael shows users how to install the 2GIG XCVR3-GC3 to the 2GIG GC3e panel. Unlike with the 2GIG GC2 panel, the installation of the 2GIG XCVR3-GC3 does not require that anything be removed from the GC3e panel first. This transceiver module simply adds 900 MHz 2-way communication capability between the GC3e and the 2GIG TS1 as well as the 2GIG Image Sensors.

Honeywell Home PROA7PLUS: Installing PROTAKEOVER

Michael shows users how to set the dial for legacy RF devices, and then properly install the Honeywell Home PROTAKEOVER module into a PROA7PLUS system. This module allows the PROA7PLUS to support one (1) of five (5) legacy RF frequencies. This allows the panel to support previously existing sensors from Honeywell or 2GIG 345 MHz sensors, existing Qolsys and/or Interlogix/GE 319.5 MHz sensors, DSC 433 MHz sensors, or Bosch 433 MHz sensors. This module allows a user to replace an older panel with the newer PROA7PLUS without having to replace all the existing wireless sensors that are still working.

Welcome back from 4th of July! We have had a busy past couple of weeks at Alarm Grid since our last video recap. This time, we have seven (7) new videos to show you, including five (5) with Jorge and two with myself. We cover the PROA7PLUS, 2GIG Edge Cameras, and 2GIG GC2 Firmware Updates!

2GIG Edge: Alarm.com Cameras that Support Live Streaming

Jorge explains which Alarm.com Security Cameras can be streamed directly to a 2GIG Edge Alarm Panel. Most of the newer Alarm.com Cameras can be used in this way. In order for this to work, a camera must be paired with the same Alarm.com account used with the 2GIG Edge, and it must be enabled for panel streaming from the Alarm.com website or mobile app. Cameras can be streamed from the Smart Home Menu on the 2GIG Edge.

2GIG Edge: Alarm.com Cameras that Support 2-Way Audio via Live-Streaming

Jorge teaches users about two-way audio playback when live-streaming security cameras on the 2GIG Edge. While nearly all Alarm.com Cameras can be used for video streaming on the 2GIG Edge, only a smaller selection of cameras can be used for live audio streaming. Really, it's mostly the indoor residential cameras that do audio streaming. Most of the Alarm.com Commercial Cameras that support Power over Ethernet (PoE) and all Alarm.com Outdoor Cameras do not support two-way audio, as they typically do not have built-in microphones.

2GIG Easy Updater Tool: Updating

Jorge explains how to update the 2GIG UPDV Easy Updater Tool that is used to update the firmware on a 2GIG Go!Control GC2 Security System. The Easy Updater Tool contains the firmware update for the GC2 System. If the firmware on the Updater Tool is outdated, then you must update the Updater Tool by following the process outlined in this video. The current downloaded firmware on the Updater Tool will be displayed across the device screen when power is applied. This will let you know if you need to updater the Updater Tool.

2GIG GC2: Updating Using the Easy Updater Tool

Jorge teaches you how to use the 2GIG UPDV Easy Updater Tool to update the firmware on a 2GIG Go!Control GC2 Alarm Panel. After you have updated the firmware on the Updater Tool itself, you can then use the device to update the firmware on the GC2 Panel. Updating to the latest firmware version will ensure that you can use all of the released features for the system and that all of the latest hardware is supported. The LTE communicators for activating with Alarm.com and alarm monitoring will require a certain firmware version.

Honeywell Home PROA7PLUS: Delete a Zone

Jorge shows you how to delete a zone on a Honeywell Home PROA7PLUS or other ProSeries Alarm System. When you delete a zone, the associated sensor will no longer be programmed with the system. You would need to re-enroll it in order to continue using it. For the encrypted PROSIX Sensors and SiX Sensors, after deleting the sensor, you will then be able to enroll it with a new ProSeries Panel, provided that the sensor received the deletion signal from the panel. When deleting PROSIX and SiX Sensors, be sure the sensor is powered on and within range of the ProSeries Panel at the time of deletion.

Honeywell Home PROA7PLUS: Add a User Code

I show you how to add a new user code to a Honeywell Home PROA7PLUS Alarm System or other ProSeries Panel. All of the ProSeries Systems support up to (96) total user codes, so you should have no trouble giving everyone in your household or office their very own code to use when controlling the system. After you have added a user code, you can then go back into user settings to configure automatic Bluetooth disarming and Z-Wave lock functionality for the user.

Honeywell Home PROA7PLUS: Clear a Tamper Error

I show you how to clear a tamper error on a Honeywell Home PROA7PLUS or other ProSeries Security Controller. A tamper error occurs when the red tamper button on the back of the ProSeries Controller isn't held down properly. This is usually because the system has been taken off its backplate, or it isn't mounted on its backplate properly. Once you get the panel back on the backplate, you can then acknowledge the tamper condition by entering the system's Master Code when prompted.

Update! 2GIG has corrected this issue on the Edge panel with a Firmware Update. You can read all about it here.

We have some rather unfortunate news for anyone hoping to use an image sensor with the 2GIG Edge. 2GIG has informed us that the system's only compatible image sensor, the 2GIG IMAGE3, will only function as a motion sensor when paired with the Edge. 2GIG says that they are working on a fix.

In order to enroll the 2GIG IMAGE3 Image Sensor with the 2GIG Edge in any capacity, a 2GIG XCVR3-GC3 Module must be installed inside the panel. This unit is what makes two-way communication between the 2GIG Edge and the IMAGE3 possible. Contrary to popular belief, installing the 2GIG XCVR3-GC3 inside the 2GIG Edge will not have any impact on the system's ability to support encrypted 2GIG eSeries Sensors.

However, even after you install the 2GIG XCVR3-GC3 and enroll the 2GIG IMAGE3, you will find that the IMAGE3 does not work as an image sensor as intended. Instead, the IMAGE3 will only behave as a standard motion detection sensor, and it will not transmit any captured photographs to Alarm.com. This effectively defeats the main purpose of the device, and you would really be no better off pairing an ordinary motion sensor with the Edge.

When we reached out to 2GIG for more information, we were informed that this behavior is not intentional, and a fix is being implemented to make the 2GIG IMAGE3 operate as a true image sensor when paired with the Edge. While it is believed that the fix will be applied as a firmware update for the 2GIG Edge, this is mere speculation, and it has not been confirmed. We also do not have an expected timeframe for when such a fix will be implemented.

Alarm Grid apologizes to anyone who was hoping to use image sensors with the 2GIG Edge at this time. We are just as hopeful as you are that 2GIG will make a quick fix to the problem so that image sensors may be successfully used with the system as intended. Stay tuned to the Alarm Grid Blog for updates on when the issue is corrected. Also please leave any thoughts you have on the situation down in a comment below. We'll be back with more security updates and news coming real soon!