Qolsys IQ Panel 2 Plus AT&T LTE, Honeywell/2GIG Compatible Posts

We have learned that Qolsys has released a fix for the 6.81.03 Z-Wave Firmware for the IQ Panel 2 and IQ Panel 2 Plus. With this fix, the 6.81.03 Z-Wave Firmware is once again available for download for any Qolsys IQ Panel 2 or IQ Panel 2 Plus running System Firmware Version 2.4.2 or higher.

The saga regarding Z-Wave Firmware 6.81.03 for the IQ Panel 2 has been ongoing for quite awhile now. For anyone who isn't fully in the loop, we will provide a brief recap of the events.

In September of last year, Qolsys released IQ Panel 2 Firmware Version 2.4.0. Any newly manufactured IQ Panel 2 Plus System with 2.4.0 or higher pre-installed would have the 6.81.03 Z-Wave Firmware already pre-installed out of the box. Those with an older IQ Panel 2 or IQ Panel 2 Plus System that had been upgraded from a lower system firmware version would need to separately update the Z-Wave firmware for the system if they wanted to use the associated features.

To be clear, updating the Z-Wave firmware on an IQ Panel 2 or IQ Panel 2 Plus is optional. The 6.81.03 Z-Wave Firmware only provides the Smart Start feature for enrolling compatible devices via a scanned QR code, and it upgrades the panel's automation security protocol from S0 to S2. If a user doesn't need and/or doesn't care about these features, then skipping the update is fine. Unlike panel firmware for the IQ2, the system's Z-Wave firmware isn't as important to have on the latest version. Many users chose to skip the update entirely. And that remains the case now. If you do not want the update, then you do not need to apply it.

Later, in July 2020, Qolsys discovered problems with Z-Wave Firmware Version 6.81.03. Once this happened, Qolsys took the associated patch tag off the network so that it could no longer be downloaded. But now that Qolsys has corrected the associated issues, the update is once again available for download. Anyone who performs the upgrade now will download an updated version of the 6.81.03 Z-Wave Firmware to the panel. This updated version does not have the problems and issues that were associated with the earlier version, even though they are both referred to as Z-Wave Firmware 6.81.03.

Of course, there are some users who still have the faulty version of the 6.81.03 Z-Wave Firmware on their panels. For these users, the problem can be corrected by performing a system firmware update for the IQ Panel 2. In other words, upgrading to the latest system firmware (2.5.2) with the 6.81.03 Z-Wave Firmware already installed will update the panel's Z-Wave firmware from the faulty version of 6.81.03 to the newly updated version that has the fixes applied. Users who were already running 2.5.2 at the time they applied the faulty Z-Wave firmware patch, will need to wait for the next firmware release to fix the problem. According to Qolsys, their IQ Panel 2 System Firmware Version 2.5.3 will be made available later this month. More information on IQ Panel 2 System Firmware can be found on this helpful page.

We understand that this may be a bit confusing, so we have broken IQ Panel 2 and IQ Panel 2 Plus users into three (3) categories. Find the bold statement below that applies to you, and follow the corresponding instructions. It may also be helpful to check and see whether or not your IQ Panel 2 is on Z-Wave Firmware 6.81.03. To do this, press the small grey bar at the top of the main screen, and choose Settings > Advanced Settings > enter Installer Code (default 1111) > About > Z-Wave. You should see the current Z-Wave Firmware listed.

1. My IQ Panel 2 is NOT on Z-Wave Firmware 6.81.03.

If your IQ Panel 2 is not on Z-Wave Firmware Version 6.81.03, then that tells us two things. For one, it means that the panel was originally manufactured with a system firmware version of less than 2.4.0. Second, it also means that no updates to the system's Z-Wave firmware have ever been applied.

Since you haven't updated the Z-Wave firmware for the system before, you can apply the update as normal. You will be downloading the newly updated 6.81.03 that has the proper fixes applied. Please see this helpful FAQ for more information about applying the patch tag.

Remember, your IQ Panel 2 must be on at least System Firmware Version 2.4.2 to apply the 6.81.03 Z-Wave Firmware. If your system is not on a high enough firmware, then now is a great time to update to the latest system firmware version, which is Version 2.5.2. Alternatively, you might choose to wait a few weeks for System Firmware Version 2.5.3, since it's coming so soon.

Another option is to just skip the Z-Wave update entirely. The older "pre-6.81.03" Z-Wave firmware versions are very stable, and they generally work great. All you are getting by updating the Z-Wave firmware is access to the Smart Start feature and an upgrade for your system's Z-Wave Security Protocol (from S0 to S2). If you do not care about these updates, then you can simply take no action.

2. My IQ Panel 2 is on Z-Wave Firmware 6.81.03, but I'm not on the latest System Firmware 2.5.2.

Your panel is on Z-Wave Firmware Version 6.81.03 either because it was manufactured that way, or because a Z-Wave firmware update was manually performed. In either case, the 6.81.03 Z-Wave Firmware Version your system is running is flawed, and we strongly advise applying a fix. There is no way to "downgrade" to an older Z-Wave firmware, so you must apply the newly fixed 6.81.03 Z-Wave Firmware to the panel.

Luckily, Qolsys made it very easy to fix the issue for users in this situation. All you need to do is update the system firmware to the latest version. By updating to System Firmware 2.5.2 with the 6.81.03 Z-Wave Firmware already installed, the appropriate fix will be applied so that your system's Z-Wave firmware will work in the proper manner. We recommend checking our IQ Panel 2 Plus System Firmware Updates Page for more information.

3. My IQ Panel 2 is on Z-Wave Firmware 6.81.03, AND I'm already on System Firmware 2.5.2.

Since your system is already on the latest firmware, you cannot perform a firmware update to fix the issue. Any user in this situation will not be able to take any action towards fixing their faulty Z-Wave firmware until Qolsys releases IQ Panel 2 System Firmware Version 2.5.3. Once 2.5.3 is available, you can download that Z-Wave firmware, and the updated 6.81.03 Z-Wave Firmware will also be automatically applied at that time. Qolsys says that System Firmware 2.5.3 will be made available later this month. Alarm Grid will post an update blog once 2.5.3 is available, so make sure to stay tuned.

UPDATE: Qolsys IQ Panel 2 Plus Firmware Version 2.5.3 is now available! Please see this blog post for more information.

We understand that this is a lot of information to take in for a relatively simple issue. If you need any clarification regarding the issue, or if you want to learn more about our monitoring services, please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

If you have a home or business in Canada, and you are looking to receive central station monitoring service, then Alarm Grid is happy to help! Our company is proud to provide service through Rapid Response Monitoring Services (RRMS). We offer many system options for users in Canada.

Rapid Response has been protecting US and Canadian homes and businesses since 1992. The company consists of more than 550 highly trained experts who are dedicated to providing top-quality monitoring service for end users. Alarm Grid has hand-picked RRMS for the protection of our customers in Canada due to their proven success, expertise, and overall reliability.

There are currently two (2) central station locations operated by RRMS. These monitoring centers are located in Southern California (Rapid West in Corona, CA) and New York State (Rapid East in Syracuse, NY). Both monitoring centers are state-of-the-art, and they operate 24/7 for the protection of end users. We are highly confident in their ability to provide outstanding service at all times.

When an alarm or other important system condition is received by RRMS, a trained expert will immediately take action based on what is listed for the end user's monitoring account. This can include requesting immediate emergency dispatch, contacting the end user to make sure that everything is alright, or following other predetermined instructions. RRMS takes special precautions to prevent delays and ensure that help is sent out as soon as possible.

Having two (2) independent monitoring centers provides added redundancy for end users receiving central station service through RRMS. If one monitoring center goes offline for any reason, all incoming signals will be re-routed to the other monitoring center to ensure that end users receive the help that they need. This aspect was essential in Alarm Grid choosing to work with RRMS.

Although the RRMS monitoring centers are located in the United States, they will have no trouble reaching out to jurisdictions throughout Canada and providing necessary assistance. Remember, the exact location of a monitoring center is not very important. What is important is that the monitoring center is able to reliably receive incoming signals and take appropriate action when emergencies occur. And RRMS has that aspect nailed.

It is important to remember that Alarm Grid customers who receive central station monitoring service in the United States will continue to receive service through Criticom Monitoring Services (CMS). We are extremely confident in both our primary monitoring partners CMS for customers within the United States, and RRMS for customers in Canada. To learn more about CMS, we recommend checking out this helpful FAQ.

Of course, a good monitoring station is only one step in the process. You also need a capable security system that can reliably send out signals. And Alarm Grid has that aspect down as well. The options for users in Canada are slightly different than those for users in the United States. We'll cover some of the most popular options below, but we recommend checking this blog post for more complete info on what we can offer for users in Canada.

The ultimate option for Alarm Grid Monitoring Service in Canada is arguably the AT&T LTE Version of the Qolsys IQ Panel 2 Plus. The reason why this system works so well is because its built-in AT&T LTE Communicator will roam to the Rogers LTE Network in Canada with no extra charges. And since it also has built-in WIFI, you will get dual-path connectivity right out of the box. Just remember that your will need a monitoring plan that includes cellular service.

If you are looking to save money with internet-only monitoring, then the Honeywell Lyric is a great option. Unlike the Alarm.com Panels, the Lyric System can connect with the Resideo AlarmNet360 Servers through exclusively internet protocol (IP), without having a cellular communication path set up. This can save you money, as IP-only plans are typically less expensive than cellular plans. But remember, an internet outage will leave you unmonitored!

Also keep in mind that it is possible to receive alarm monitoring without service through a central station. This is called self-monitoring, and it involves having the end user receive text and/or email alerts when system activity occurs. Using this option it is solely up to the end user to request their own help in an emergency situation. Alarm Grid offers various self-monitoring plans if you do not want to receive central station service through Rapid Response.

If you have any questions about Rapid Response, or if you want to learn more about security panels or alarm monitoring service in general, please reach out to us! The best way to contact our team is to email us at support@alarmgrid.com. We check our email during our usual business hours of 9am to 8pm ET M-F. We look forward to hearing from you!

Note: If you receive central station service through Rapid Response, make sure to save the phone number (800) 932-3822 in your phone. This the phone number that RRMS will use to call you in the event of an emergency. It is very important that you know that this number is not a telemarketer!

Alarm Grid has learned that Qolsys has uncovered some issues with their current Z-Wave firmware (6.81.03) for the IQ Panel 2 and IQ Panel 2 Plus. They are currently working on a new patch tag update to replace 6.81.03. However, the new update patch has not yet been made available.

Qolsys released Z-Wave Firmware Update 6.81.03 to provide the IQ Panel 2 with the Smart Start feature and to upgrade the system's Z-Wave security protocol to S2. Alarm Grid previously covered the 6.81.03 Z-Wave Firmware Version in this prior blog post. Our post specifically focused on the Smart Start feature, but it did provide information on the required Z-Wave firmware version.

Unfortunately, there have been compatibility issues between Z-Wave Firmware 6.81.03 and various Z-Wave devices. The only device that we know for sure has experienced issues with the system is the August Smart Lock Pro. But it is certainly possible that other Z-Wave devices may be affected. We have also confirmed that the August Smart Lock Pro will work fine on IQ2 Systems that have not yet had the 6.81.03 Patch applied.

With the issue in mind, we recommend NOT upgrading to Z-Wave Firmware Version 6.81.03. In fact, Qolsys has removed the 6.81.03 Patch Tag from their servers, making it virtually impossible to apply this update. But if you were planning to apply the update using a different method, such as an SD card, please do not proceed with that action. Just hang tight on the current Z-Wave firmware until the new patch is available.

We also understand that many people have already applied the 6.81.03 Patch. We are disappointed to say that there is no way to "roll-back" or "downgrade" the Z-Wave Firmware to an older version. We apologize for any inconvenience that this may cause. But it is our understanding that most Z-Wave devices should not experience any problems on 6.81.03. If your Z-Wave network is still working as normal, then you should have nothing to worry about.

Alarm Grid does not currently have an ETA on when the new Z-Wave patch tag will be made available. However, we expect that it will be fairly soon. Qolsys is usually very quick and diligent about rolling these things out, and we're sure it is a top priority for the. We will post an update blog after the update has been made available. We then recommend upgrading your system's Z-Wave firmware to the new version as soon as you can.

If you have any questions about the Qolsys IQ Panel 2 or its Z-Wave firmware versions, you can reach us for support@alarmgrid.com. That email is also great if you are interested in starting new monitoring service. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

After our big return last week, we're back in a major way with 12 new videos this week! As our headquarters has only partially reopened, I had to try doing some videos again. But a familiar face has returned. We're sure you're eager to see who. Anyway, here come the new Alarm Grid videos!

Adjusting Z-Wave Device Limits On My Qolsys IQ Panel 2 Plus

I show you how to adjust the Z-Wave device limits on your Qolsys IQ Panel 2 Plus Security System. The Z-Wave device limits determine how many of each Z-Wave device type you can pair with the system. There are limits for thermostats, smart sockets, door locks, lights, garage doors, and "other" Z-Wave devices. The maximum total limit for all devices combined is 152 Z-Wave devices. You will need the Installer Code or Dealer Code (default 1111 and 2222, respectively) to change these limits. Also note that the Z-Wave device limit for Alarm.com is 122 Z-Wave devices.

Upgrading the Z-Wave Firmware for My Qolsys IQ Panel 2 Plus?

I show you how to upgrade the Z-Wave firmware for a Qolsys IQ Panel 2 Plus System. This is something you may want to do if the system is running a Z-Wave firmware of less than 6.81.03. At that Z-Wave firmware, you unlock the Smart Start feature for quickly adding Z-Wave devices, and you upgrade the system to the S2 security protocol for automation devices. Any Qolsys IQ Panel 2 manufactured with System Firmware Version 2.4.0 or higher (upgrading later doesn't count) will already have this Z-Wave Firmware Version.

Overview of the Smart Start Feature on the Qolsys IQ Panel 2 Plus

I talk about the Smart Start feature that can be used with any Qolsys IQ Panel 2 that is running Z-Wave Firmware Version 6.81.03 or higher. The Smart Start feature allows you to pair Z-Wave devices by scanning a QR code, instead of performing a traditional inclusion/exclusion process. As of June 2020, only a very limited selection of Z-Wave devices from Qolsys, Alarm.com, Eaton, and Danalock are compatible with the feature. But it can save you time if adding a large number of Z-Wave devices.

Using the Smart Start Feature on the Qolsys IQ Panel 2 Plus

I show you how to use the Smart Start feature on a Qolsys IQ Panel 2 Plus to add new Z-Wave devices. If your IQ Panel 2 is on Z-Wave Firmware Version 6.81.03 or higher and you have a compatible Z-Wave device, then you can use the Smart Start feature to add it to the Z-Wave network. Depending on the Z-Wave device, the QR code may be on the packaging or on the device itself. Some may have the code on both the packaging and the device.

How Many Z-Wave Devices are Supported on the 2GIG GC2 or GC2e?

I discuss the Z-Wave device limits for the 2GIG GC2 and the 2GIG GC2e. The classic GC2 has a standard Z-Wave controller, while the newer GC2e has an upgraded Z-Wave Plus controller. Both support the same Z-Wave devices, though Z-Wave Plus devices will get an extended range and battery life when used with the GC2e. The Z-Wave device limit for both systems is 232 Z-Wave devices, though it should be considered that adding a very large number of Z-Wave devices can diminish system performance.

How Many Z-Wave Devices are Supported on the 2GIG GC3 or GC3e?

I discuss the Z-Wave device limits for the 2GIG GC3 and 2GIG GC3e. Both of these systems have built-in Z-Wave Plus controllers for building an automation network of smart devices. Just like the "lower-end" 2GIG Systems, the GC3 and GC3e can support a maximum of 232 Z-Wave devices, though usually far fewer are actually used in practice. You should also keep in mind that Alarm.com has its own Z-Wave device limit of 122 devices. This means that only the first 122 Z-Wave devices paired with the system will get pushed over to Alarm.com.

Excluding the Kwikset Z-Wave Lock from the Lyric Controller

I show you how to exclude a Kwikset Z-Wave Lock from a Z-Wave network using a Honeywell Lyric Alarm System. Clearing the lock from the network will wipe out all of its residual Z-Wave data. This is normally done before adding the lock to the Z-Wave network, or when you need to delete it from the system. The Lyric can be used to clear the Z-Wave network data in the lock, even if the lock wasn’t paired using the Lyric to begin with.

Including the Kwikset Z-Wave Lock from the Lyric Controller

I show you how to pair a Kwikset Z-Wave Lock with your Honeywell Lyric Alarm System. This will allow you to control the lock from the panel and remotely from Total Connect 2.0 if the system is monitored and set up with the service. Normally, an exclusion process is performed before the inclusion process. Most Kwikset Locks have a simple button that is used for including and excluding. Pressing this button while the system is in its inclusion mode will include the lock into the Z-Wave network.

Excluding a Schlage Z-Wave Lock with the Honeywell Lyric

I show you how to exclude a Schlage Z-Wave Lock from a Z-Wave network using the Honeywell Lyric Alarm System. Just like most other Z-Wave devices, an exclusion process is normally performed either before adding the device to the Z-Wave network, or when deleting the device from the Z-Wave hub. For a Schlage Lock, you must access the programming code that is found on a white sticker underneath the lock's main cover. You will need a screwdriver to remove this cover.

Including a Schalge Z-Wave Lock with the Honeywell Lyric

I show you how to include a Schlage Z-Wave Lock to the Lyric's Z-Wave network. A Schlage Lock will follow the same process for inclusion as it does for exclusion. However, you will normally want to exclude the lock first to wipe out any residual Z-Wave data. To include the lock, simply enter the programming code on the lock's sticker, followed by the [0] key while the Lyric System is in the appropriate Z-Wave inclusion mode.

Enrolling a Z-Wave Lock to My Qolsys IQ Panel 2

In his triumphant return, the always fantastic Jorge shows you how to enroll a Z-Wave door lock to your Qolsys IQ Panel 2 System. This is done by putting the IQ Panel 2 into its Z-Wave inclusion mode and then activating the inclusion function on the lock. For most locks, you will want to clear the lock from the network to wipe its residual Z-Wave data before completing the inclusion process. The lock can then be controlled from the panel, as well as from Alarm.com if the system is monitored with access to the service.

Resetting an Interlogix Simon XT to Factory Defaults

This is an update from a previous video shot more than a year ago. Jorge shows you how to reset an Interlogix Simon XT System back to its factory default settings. This will reset the Master Code (1234) and the Installer and Dealer Codes (both 4321), delete any added codes and system zones, and restore all settings and configurations to their default values. It is important to note that if the option for "Phone Lock" in system programming is enabled, then certain settings will not be affected by the default.

If you are looking for a wireless sensor solution that comes fully integrated into a door or window, then Andersen Doors and Windows might be for you. There are many Andersen Doors and Windows that come with integrated 345 MHz wireless sensors for using with a compatible alarm system.

The wireless sensors that come built into Andersen Doors and Windows are commonly referred to as Andersen Verilock Sensors. For a complete list of Andersen Doors and Windows that utilize these integrated sensors, please see this FAQ as a reference. While we are specifically using this post to highlight the compatibility between the Andersen Verilock Sensors and the 345 MHz Qolsys IQ Panel 2 Plus, there is no reason why you couldn't also use these sensors with a different 345 MHz system, like the Honeywell Lyric or one of the Honeywell LYNX Touch Panels.

The 345 MHz Qolsys IQ Panel 2 Plus serves as a great system for the integrated Andersen Door and Window Sensors, specifically due to the fact that the IQ2+ supports a large number of wireless zones (up to 128). This is important because each Andersen Verilock Sensor will typically use two (2) wireless zones for full system operation. One zone (Loop 1) will monitor for the door or window being opened/closed. The other zone (Loop 2) will monitor for the door or window being locked/unlocked. These sensors have a wireless range of roughly 500 feet when used in an open air environment. Remember that obstacles like thick walls and large metal objects can reduce wireless range.

One very important thing to note about Andersen products is that they are typically only sold through licensed Andersen dealers. Alarm Grid cannot sell these sensors directly. Also, Andersen mandates in its terms of service that their integrated door and window sensors only be installed by professional installers who are certified and approved by Andersen. Failure to comply with the Andersen terms of service can result in the warranty for your door or window being terminated. It is strongly advised that you visit the Andersen website and contact a dealer in your area if you are serious about installing these doors and/or windows.

While Andersen does have strict policies regarding the sale and installation of their integrated sensors, they also have an extensive YouTube Channel with lots of informational and how-to videos involving their products. It is truly a great resource for everyone from the DIY weekend warrior looking to complete their own installation, to the professional installer certified by Andersen. We posted a general informational video from Andersen above, but there are plenty more to check out if you are hoping to learn more about these products.

The best complement for Andersen Security Doors and Windows is alarm monitoring service. And that is a job for Alarm Grid! We offer monitoring plans for all needs and budgets so that you can have an automatic response if your Andersen Door or Window detects activity. If you are hoping to get started with Alarm Grid monitoring service, feel free to email us at support@alarmgrid.com. Our technicians and security planners will be happy to help you get started with monitoring service for your home or business. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you soon!

With Father's Day right around the corner (Sunday, June 21st), we thought it'd be a good time to suggest some security and automation gifts to surprise the dad in your life. You don't need to get your dad another neck-tie this year. We've got some neat gifts that dad is sure to love!

The Gift of Security!

If dad doesn't have a security system yet, then he's really missing out. You can have peace of mind in knowing that his home is safe while he's out doing dad stuff like golfing, fishing, or going to a bbq. Maybe your dad thinks he doesn't need security? Well, you could remind him of a big fat insurance discount that he could get by getting his home monitored. That will excite him even more than a weekend trip to the hardware store.

We have lots of great panels available, though the most popular right now are the Honeywell Lyric and the Qolsys IQ Panel 2 Plus. These are both wireless panels that are very easy to set up, even for the dad who doesn't know his way around a tool-kit. You won't hear any swear words coming out of the work shed when dad goes to set up his new system. And he'll probably want to show it off to all the neighbors.

Shopping on a Budget?

Okay, totally understand if you're strapped for cash and can't drop a few hundred dollars on a brand-new security system. But just because you're looking to spend $30 rather than $300 doesn't mean you can't make dad smile. If your dad already has a system, then why not get him a new sensor or two? Door and window contacts are always affordable. Just get a model that works with dad's security system. The VERSA-2GIG and the VERSA-GE are both extremely popular, and they won't break the bank!

Maybe you've already surprised dad with a contact sensor before? You could always check out some motion sensors. These are great for knowing if someone is snooping around the basement or the garage. Again, you want to make sure you get a model compatible with dad's system. Popular options include the Honeywell SiXPIR, the 2GIG PIR1-345, and the DSC PG9914. And if you aren't sure which models will work with your dad's system, just reach out to us, and we'll be happy to help!

Automation Excitement!

If dad already has a wireless system, then chances are that it doubles as an automation controller. You can surprise dad with some new Z-Wave automation devices for him to pair with his system. Lighting devices are always a great choice. Your dad will be able to turn the lights ON and OFF without getting up, and he can create smart scenes for automatic control. And a great thing about smart lights - they don't break the bank!

Your dad might like an in-wall switch as a nice weekend installation project. Some of our favorite in-wall switches include the GE 14318 and the Resideo Z5SWITCH. Or if your dad is not into wiring, you can get him a plug-in lamp module like the GE 28170 or the Resideo Z5DIMPID. And the great thing about these Z-Wave devices is that they are universally compatible and will work with any system that operates as a Z-Wave controller!

Maybe the smart lighting game has already been introduced to dad's house? In that case, you could make his day with a different automation device like a Z-Wave thermostat. Our favorites right now are the Honeywell T6 PRO and the Alarm.com ADC-T3000. Or if you really want to get your dad something a little more unique, then you could try a smart water valve like the Alarm.com ADC-SWV100. This can be very useful in preventing dad from experiencing the headache of a flooded basement or laundry room.

Help Dad Keep an Eye on the Neighbors

We all know that dads like to know what's going on outside. That is why we'd be foolish not to recommend some outdoor security cameras. These devices are actually easy to install, and they can give your dad a good look at the front lawn while he's tucked away in his man cave. You'll want to consider whether his system supports Alarm.com or Total Connect 2.0. For ADC, we like the Alarm.com ADC-V723. If dad has TC2, then go with the Honeywell IPCAM-WOC1.

Maybe dad isn't ready to upgrade to video monitoring quite yet? Don't worry! He can still make sure the neighbor kids stay off the lawn with a different type of camera. One popular option is to use a SkyBell Video Doorbell. These can be used without needing to upgrade to a full-on video monitoring plan. There are models for Total Connect 2.0, and others for Alarm.com. Another possibility is to look into the Arlo Cameras that do not use monitoring service through ADC or TC2.

The Best Gift of All!

We've saved the best gift idea for last. It isn't something you can hold in your hand, but it's something that every dad will love, even if they have all the security gadgets under the sun. That is the gift of alarm monitoring service! Why not offer to cover dad's monitoring bill for the next year? That is truly the gift that keeps on giving. Talk it over with dad, and when you're ready, the two of you can contact us to make the arrangements. We'll charge your card every month, with no added fees or sudden surprises. Meanwhile, your dad will be able to spend his money on other important things like new golf clubs or something. Oh dads....

If you haven't already, make sure to check out our monitoring page. This will teach you about the different plans offered from Alarm Grid so that you can choose the perfect one for your dad's needs. Once you're ready, shoot us an email at support@alarmgrid.com or call us at (888) 818-7728 to set things up. Remember that our business hours run from 9am to 8pm ET M-F. Our team will be thrilled to help you give your dad the gift of home security! We look forward to hearing from you!

One feature on the Qolsys IQ Panel 2 Plus that we have never discussed before is the Smart Start feature. This feature is used for conveniently enrolling compatible smart home automation devices by scanning a QR code. It is a nice alternative to the traditional inclusion process.

The Smart Start feature was quietly included back in Qolsys IQ Panel 2 System Firmware Version 2.4.0. As it is a relatively minor feature, it was largely overlooked, and we never covered it in great detail. If your Qolsys IQ Panel 2 Plus had System Firmware Version 2.4.0 or higher installed when it was brand-new, then it already has the Smart Start feature. If the system was running a lower firmware version when brand-new, then you need to upgrade the Z-Wave firmware for the system to unlock the feature. Upgrading the system firmware will not automatically update the Z-Wave firmware and provide access to the Smart Start feature. We wrote a comprehensive FAQ on upgrading the Z-Wave firmware on a Qolsys IQ Panel 2 Plus, which you can view here.

The required Z-Wave firmware version for using the Smart Start feature on the Qolsys IQ Panel 2 is Z-Wave Firmware Version 6.81.03. In addition to providing access to the Smart Start feature, upgrading to this Z-Wave firmware version will also upgrade the Z-Wave security protocol for the system to S2. This protocol is more advanced and offers better security than the Z-Wave security protocol previously used with the system. You won't notice any real changes with the S2 protocol, but it is still a nice addition.

UPDATE: Qolsys has identified issues affecting IQ Panel 2 Z-Wave Firmware Version 6.81.03. They are currently working on a new Z-Wave firmware version to fix these issues. But as of July 2020, the new Z-Wave firmware version is not yet available.

Before we continue any further, we do want to stress that updating the Z-Wave firmware for an IQ Panel 2 System is completely, 100%, optional. This isn't nearly as important as updating the system firmware to the latest version. We mention this fact because updating the system's Z-Wave firmware often requires clearing all of the Z-Wave devices from the network and then re-adding them once the update is complete. This can be extremely inconvenient if you have a large Z-Wave network. And since all you're really doing here is gaining access to the Smart Start feature and making a slight improvement to the security for your automation network, we totally understand if you just decide to skip this process. Also note that you can attempt the updating process without clearing your Z-Wave network first. It's just that this may result in errors that can only be solved by ultimately clearing the network and then re-adding the devices. You should only clear the network and re-add the devices if devices that were working fine previously are later giving you issues after the update.

Note: We have noticed issues when using the August Smart Lock Pro with a Qolsys IQ Panel 2 System running a Z-Wave Firmware Version of 6.81.03. If you intend on using the August Smart Lock Pro with a Qolsys IQ Panel 2, then do NOT upgrade the panel Z-Wave firmware! This is expected to be fixed in a future Z-Wave firmware release.

If we haven't scared you away yet, let's take a look at the feature! Once your IQ Panel 2 is running a high enough Z-Wave firmware version, you will find the SMART START icon within the Z-Wave Devices Menu of Installer Programming. This menu is accessed by clicking the small grey bar at the top of the main screen and choosing Settings > Advanced Settings > enter Installer Code (default 1111) > Installation > Devices > Z-Wave Devices > SMART START.

Choosing SMART START will cause the panel to pull up the front camera for the IQ Panel 2. There will be a red square inside which you will position the QR code for the device. The QR code can be found either on the device itself or on its packaging. Simply position the QR code inside the red box, and the system will begin scanning.

Once the scan is successful, powering up the Z-Wave device will complete the setup process automatically. And just like that, you have saved yourself the trouble of performing the traditional exclusion/inclusion process for adding a new Z-Wave device. Petty cool!

At this time, the list of devices that can be added in this way is still very small. Here is the current list of devices that we know work with the feature:

• Alarm.com ADC-T3000 Smart Thermostat (ADC-T3000)
• Alarm.com ADC-SWV100 Smart Water Valve (ADC-SWV100)
• Danalock DLOV3BTZU V3 Z-Wave Smart Lock (DLOV3BTZU)
• Qolsys IQ Dimmer (QZ2140-840)
• Qolsys IQ Outlet (QZ2130-840)
• Eaton Wireless Switch (RF9601D)
• Eaton Wireless Accessory Switch (RF9617D)
• Eaton Universal Smart Dimmer (RF9640-ND)
• Eaton Smart Accessory Dimmer (RF9642-ZD)
• Eaton Duplex Receptacle (RFTR9605-T)

For even more information regarding the Qolsys IQ Panel 2 Plus Smart Start feature, we strongly recommend checking out this comprehensive FAQ we wrote on the feature. It will tell you pretty much everything you would want to know about using Smart Start on the IQ Panel 2.

If you have any additional questions about the Smart Start feature or the Qolsys IQ Panel 2 Plus, including the system's Z-Wave firmware version, please email us at support@alarmgrid.com. This email is also great if you want to contact us about starting monitoring service. Our team checks email from 9am to 8pm ET M-F. We look forward to hearing from you!

We have recently noticed a major shift in the security industry due to the COVID-19 health pandemic and the resulting "new normal". Many companies that were traditionally opposed to the DIY model are now following our lead and implementing their own DIY practices to meet consumer needs.

There are many names for this rising practice. Some companies will call it "Do-It-Together" or "Do-It-With-Me" as an alternative to "Do-It-Yourself". But it's all the same principle. And it isn't anything new, even if other companies want you to believe that they are being innovative. Alarm Grid has been proudly offering DIY monitoring solutions since 2012. And only a very small handful of other companies have been providing similar solutions for the past several years. It wasn't until this "new normal" that DIY security even became the standard model.

Whether a security company calls their model DIY, DIT, or DIWM, it's all the same thing. They all refer to a company guiding an end user through the setup or installation process remotely through a phone call, text chat, or video call. The main principle behind this concept is that a modern security system is not difficult to install, and end users shouldn't have to pay hundreds or even thousands of dollars for an installation that they can easily complete on their own. The end user is empowered in being in full control of their security system, and the alarm company saves money by not having to send out a professional installer. Everybody wins.

For a long time, traditional security companies and equipment manufacturers stubbornly stood their ground and refused to adopt this new model. They continued hiding Installer Codes and making their systems difficult and frustrating for end users to work with. This allowed them to keep rolling trucks and charging their customers service fees. We have seen some improvements in this regard. For example, the Qolsys IQ Panel 2 Plus is arguably the most DIY-friendly alarm panel we have ever seen. But for the most part, this industry has been slow to take action. It's somewhat shocking that it took something like a serious global health pandemic to implement these changes.

But Alarm Grid has been doing this before it became the norm. We have never sent out an in-house technician to anyone's home or business. Why? Because we never needed to. These systems can be self-installed, and our trained and knowledgeable technicians provide all the support you need, both online and over the phone. Being ahead of the curve has allowed Alarm Grid to establish a successful and thriving business in the highly competitive security industry. And we intend on keeping it that way, even during these trying times.

While most other security companies were left scrambling for solution that has been right under their noses for quite some time, Alarm Grid was already adapted for the global pandemic. The only change we made was mandating that the vast majority of employees work from home. And even that is only temporary, as we plan on returning to the Alarm Grid headquarters once we feel that it is safe. But other than that, it has been business as usual for Alarm Grid. We have continued to keep our customers informed, and we have continued providing simple and effective security solutions.

Other companies that are just now implementing DIY practices during this historic event are not being innovative. They are fighting for survival. We have been doing this for nearly eight years. And each year, more and more people jump ship to Alarm Grid. Customers love us for our top-notch support, our contract-free structure and our no nonsense attitude, where our only goal is to provide you with excellent monitoring service at a price that you can afford. We have been right about this industry this entire time, and other companies are only just now realizing it as a means of survival.

Remember that customers stick with Alarm Grid because they love our support and our efficient business model. Any customer that is not satisfied for whatever reason is free to take their system with them to a new company. All of the security systems we support are non-proprietary, and they can be readily used with virtually any alarm company. But we rarely have customers leave us, as we are always there to help them overcome any problems that they may encounter.

If you are interested in learning more about Alarm Grid, the original DIY security company, we invite you to send an email to support@alarmgrid.com. We would love to help you explore your options so that you can make an informed buying decision for your home or business. Also, make sure to check out our monitoring page so that you can learn all about our monitoring plans. If you'd prefer to call us, we can be reached at (888) 818-7728. Our team is available and ready to talk from 9am to 8pm ET M-F. We look forward to hearing from you soon!

Qolsys updated the recent Technical Service Bulletin TSB# 200413 regarding Software Update 2.5.2 for the IQ Panel 2 and IQ Panel 2 Plus. The revised version provides new instructions on successfully performing the update using a Patch Tag. You can view the revised Qolsys TSB here.

In the revised TSB, Qolsys suggests first changing the system Log Level to Verbose, then waiting two (2) minutes, then changing the Log Level to Debug, then waiting another two (2) minutes, then rebooting the panel, and then finally performing the update via a Patch Tag. These new instructions only apply if you are updating the system via Patch Tag. If you have the update pushed down automatically from Alarm.com, then no action is needed.

The previous version of the TSB did not mention waiting 2 minutes, and it did not mention changing the Log Level to Debug. It only said to change the Log Level to Verbose and then perform the update immediately afterward without waiting. We are hopeful that this updated TSB will help end users avoid any confusion or frustration.

In order to change the Log Level, start from the main screen, click the small grey bar at the top, and choose Settings > Advanced Settings > enter the Installer Code or Dealer Code (default 1111 and 2222 respectively) > Installation > System Logs.

Remember you must set the Log Level to Verbose, wait 2 minutes, set the Log Level to Debug, reboot the panel, and then perform the update via patch tag like usual. The reboot can be performed by clicking the grey bar at the top of the screen, and choosing Settings > Advanced Settings > enter IC or DC > Panel Reboot.

The process for updating via Patch Tag involves clicking the small grey bar at the top of the main screen and choosing Settings > Advanced Settings > enter IC or DC > Upgrade Software > Patch Tag > enter iqpanel2.5.2 > OK. The update will then begin. It should take less than 30 minutes for the update to finish. Remember, you must enter iqpanel2.5.2 exactly. The IQ2 must be monitored and connected with a local WIFI network for the update to be performed. It should have its backup battery charged, and the system should be receiving AC power from its plug-in transformer.

If you have any questions about this update, please contact your monitoring company. If you are monitored by Alarm Grid, you may email us at support@alarmgrid.com for assistance. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

We have learned that Qolsys IQ Panel 2 Firmware Version 2.5.2 is now available. Anyone with a Qolsys IQ Panel 2 or IQ Panel 2 Plus can download this update. This is a universal update that will improve system performance and connectivity with Alarm.com. Apply it as soon as possible.

There isn't too much exciting to talk about with this update, but it is still very important. The only definitive noticeable change is that it fixes an error involving low-battery alerts while using a Qolsys IQ Hardwire 16 Wired to Wireless Converter. Other than that, the update mostly serves to improve the communication between the panel and Alarm.com.

You can read the entire Technical Service Bulletin TSB# 200413 here.

To apply this update, make sure that your panel is running at least Firmware Version 2.0.1, and have your system connected with a local WIFI network. The system should be connected with its transformer, and its backup battery should be charged. Please also note that if you are updating from Firmware Version 2.5.0 or 2.5.1, you must change the Log Level to "Verbose". This is done by clicking the small grey bar at the top of the system screen and choosing Settings > Advanced Settings > Installer Code (default 1111) > Installation > System Logs.

Once you are ready, from the primary panel, click the small grey bar at the top of the screen. Choose Settings > Advanced Settings > provide the Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.5.2 > OK > Upgrade using network. The upgrade process should then begin. It normally takes less than 30 minutes. Remember that you must enter the Patch Tag exactly, or else the process will fail.

If you have any questions about this update, please email support@alarmgrid.com. We offer free technical support for monitored customers. Our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

Note: This new Qolsys update should not be confused with Total Connect 2.0 Update Version 2.5.2, which was released in October of 2018.