Qolsys IQ Remote Posts

In working with our customers, Alarm Grid has seen some issues when adding a new IQ Remote. When the IQ Remote pairs to an IQ Panel 2 or IQ Panel 2+, it automatically downloads an update, which is normal. The issue arises when the patch it receives from the panel is from an older firmware version.

The IQ Remote is a great addition to any Qolsys system. It provides a similar user experience to the main alarm panel. The IQ Remote can be conveniently placed around the home to provide additional access and control for your alarm system. The IQ2 will support up to three (3) IQ Remotes.

Upon initial power-up, the remote will request to connect to WIFI. You must add it to the same network that the IQ2 is using. Next, you will need to pair the two devices.

The IQ Remote requires firmware revision 2.1.0 or higher on the IQ2 control panel. Failure to update the firmware to 2.1.0+ on the IQ2 before pairing the IQ remote with the panel will damage the keypad and require that it be replaced.

Reports have indicated that when setting up a new keypad the IQ Remote first must be connected to WIFI. Next, it will automatically get a firmware patch from the IQ Panel 2. If the IQ2 firmware has not been updated to the latest version, the patch that is sent to the IQ Remote will be older than what it already has. This seems to put the IQ Remote into an unrecoverable state.

According to reports, the IQ Remote will reboot, then tell you that it is turning on WIFI. This never happens. If you attempt to hit pair, it will indicate that you must first connect to WIFI. Unfortunately, there is no way to turn it on manually at this point. Even a factory reset, in our experience, did not allow the IQ Remote to provide an option to connect to WIFI.

Qolsys has indicated that this is a firmware issue, but is not able to tell us which firmware or why it is a recent development concerning the new IQ Remotes. Only that it occurs when the firmware on the remote from the factory is newer than the firmware provided by the IQ Panel 2/2+ upon initial setup. We post the IQ Panel 2+ firmware so that it is available to anyone who may need it, regardless of their monitoring situation.

In each of our cases, nothing would ever allow the IQ Remote to reconnect to WIFI once this problem occurred. Even updating the IQ2 made no difference. The only resolution we found was to replace the IQ Remote and ensure the IQ2 was fully updated before adding another new IQ Remote.

We have not seen this issue with an IQ Panel 4, nor have we attempted to test it (for obvious reasons). We would still recommend a firmware update, if available, before adding an IQ Remote to the IQ Panel 4. If you have encountered this issue, particularly if you have found any other resolution, please comment below. If we get any new information, we will update this blog.

Here at Alarm Grid, we recently learned that the Qolsys IQ Panel 4 supports the Qolsys IQ Remote, but only the most recent iteration. Older Qolsys IQ Remotes are not compatible. If you plan to replace a Qolsys IQ Panel 2 with an IQ Panel 4, read on to see how you can tell the keypads apart.

As of now, only the Qolsys IQ Panel 4 AT&T LTE, Interlogix/GE Compatible version, and the Qolsys IQ Panel 4 Verizon LTE, Interlogix/GE Compatible version are available. The other iterations of the panel will become available in the next couple of months. The only touchscreen keypad that is currently compatible with these panels is the Qolsys IQ Remote, and only the latest version with P/N QW9104-840, at that. Keypads with a P/N of QW9103-840 or below are not compatible. The sticker showing the part number should be on the back of the keypad.

Below, you can see the back of an IQ Remote with the P/N: QW9103-840. This keypad is not compatible with a Qolsys IQ Panel 4:

Looking at the sticker on the back of the keypad is the first way to easily determine whether the IQ Remote will work with the IQ Panel 4 or not. But, what if the sticker has been removed, or the touchscreen keypad has been mounted to the wall and the back side is difficult to access? There is another easy way to tell whether the IQ Remote you have is the older or newer version.

When the IQ Remote was re-designed, the front-facing camera was moved from the upper right corner to the center of the keypad. This was done, in part to better match the look of the Qolsys IQ Panel 2/2 Plus. Checking the location of the camera is the easiest way to determine whether it is a newer or an older Qolsys IQ Remote.

Below you can see one of the original Qolsys IQ Remotes. You can see that the camera is located in the upper right corner of the keypad.

Below is an image of the newer Qolsys IQ Remote, P/N QW9104-840. You can see the camera has been moved to the front center, and in the upper right corner you can see that a microphone has been added:

Checking the camera location is by far the easiest and quickest way to determine if the IQ Remote you have is compatible with the Qolsys IQ Panel 4. It's rumored that a PowerG Touchscreen Keypad is in the works, which, if true will likely make the IQ Remote obsolete given the superior wireless range of the PowerG protocol.

The Qolsys IQ Panel 4 can support up to three (3) IQ Remotes, but it also supports the use of up to five (5) Wireless PowerG Keypads (WS9LCDWF9, HS2LCDWF9, and HS2LCDWF9ENG) and up to two (2) Hardwired DSC Keypads (HS2LCD, HS2ICN) per DSC PG9WLSHW8 PowerG Wired to Wireless translator module. Up to two (2) modules are currently supported per panel, so up to four (4) of the wired keypads can be used. This gives a total of up to 12 remote keypads.

Have comments, questions, suggestions? Leave a comment below and we'll be happy to respond. Our support hours are from 9:00 am - 8:00 pm Eastern Time, Monday - Friday, and our support email is support@alarmgrid.com. We always look forward to hearing from you.

The leading keypad option for the Qolsys IQ Panel 2 Plus is unquestionably the Qolsys IQ Remote. This innovative touchscreen keypad mimics the screen of an IQ2 or IQ2+, and it allows for security and automation control from a second on-site location. But sadly, it lacks a replaceable battery!

To be clear, the Qolsys IQ Remote does have a backup battery. When AC power for the IQ Remote is lost (either due to the transformer being unplugged or an electrical outage), the backup battery will keep it running for several hours. But like any rechargeable battery, the one inside the Qolsys IQ Remote has a limited useful life. And once that useful life is up, the battery cannot be replaced with a new one. This means that the IQ Remote Keypad will need to be plugged in at all times in order to be used. If AC power becomes lost for any reason once this happens, then the IQ Remote will immediately power down. Also, the keypad will then always show a low-battery warning that can never be cleared. While not completely debilitating, it is an unfortunate aspect of the Qolsys IQ Remote device.

When we spoke with Qolsys about this issue, they assured us that the IQ Remote battery is "very long lasting", and a user shouldn't encounter this issue for at least ten (10) years from the initial manufacture date, assuming that the battery is cared for properly. Additionally, the company has stated that they have not received any excessive reports of IQ Remote battery failures since its release more than five (5) years ago. But it's fair to expect that Qolsys might be hearing about this issue more frequently in about five year's time when a large number of Qolsys IQ Remote batteries begin failing! At least most IQ Remote Keypads are not carried or transported around, and most users just leave them mounted in a single location. If a user gets a backup generator for the device, then the issue might not cause serious problems.

Still, this is definitely a disappointing limitation of the Qolsys IQ Remote Keypad. We hope that Qolsys will see this message and consider updating the IQ Remote to support an end-user replaceable battery. A well-constructed device can certainly be used for more than 10 years, but it needs a replaceable battery option so that it can truly go the maximum distance. Also, for anyone considering the IQ Remote for use with an IQ Panel 2 or IQ Panel 2 Plus, we still think it's a great keypad option, and we still recommend using it. Just be aware that after ten (10) years or so, the battery will probably stop holding a charge and will begin not working as intended. The keypad will need to be plugged in and receiving power at all times once this happens, or else it will power down immediately. Our hope is that Qolsys redesigns the IQ Remote Keypad to put an end to this issue. Then a user can buy a new battery once the original reaches its end-of-life, install the new one, and keep using this great keypad!

For now, we would love to hear what you have to say about the Qolsys IQ Remote lacking a replaceable battery. Does this issue influence your decision in buying this keypad? Or do you think that it's not a major concern? Please let us know your thoughts in a comment down below. We're sure that many users who buy this keypad, and also those who have bought it in the past, may be surprised to learn that the device's backup battery cannot be replaced. And if we ever learn of Qolsys updating the IQ Remote to fix this issue, or releasing a successor keypad with a replaceable battery, then we will be sure to let you know in the Alarm Grid Blog so that you can make an informed buying decision. Please stay tuned for more security news and updates coming real soon!

And before we forget, we wish everyone in the United States a Happy Independence Day (4th of July) over this upcoming weekend! We are open today, Friday, July 2nd, and we will also be open for business as usual on Monday, July 5th. We look forward to serving you!

We recently came across an article from Bonka Bird Toys expressing their satisfaction with Alarm Grid and their new security system and security camera setup. Bonka Bird Toys is a local business, located right down the road from Alarm Grid. Thank you Bonka for your continued support!

Bonka Bird Toys has quite an intricate setup, centered around a Qolsys IQ Panel 2 Plus Security System. It is a dual-path system, complete with encrypted PowerG Sensors, and four (4) IQ Remote Keypads. Bonka says that they opted to not mount their IQ Remote Keypads, and instead carry them around loose like small tablets, and keep them at their desks. They particularly love being able to check their security cameras right from their IQ Remote devices. Having an IQ Remote at each workstation is really convenient!

According to Bonka Bird Toys, their favorite part of their setup is their security cameras. They used two (2) types of commercial grade Alarm.com Security Cameras, including the Alarm.com ADC-VC736 and the Alarm.com ADC-VC836. They even added the Alarm.com ADC-CSVR126 Commercial Streaming Video Recorder to facilitate a continuous 24-hour recording schedule. In addition to their IQ Panel 2 Plus and their IQ Remote Keypads, Bonka also set up a dedicated monitor that shows their camera feeds. They placed it up in a prominent spot where they can check it any time. We think this is a fantastic example of what kind of setup you can achieve with a security system and Alarm.com Cameras!

Bonka Bird Toys also set up a complete automation network of Z-Wave Plus devices, including lights, door locks, and thermostats. They love being able to control these devices locally from their alarm panel and keypads, and remotely from the Alarm.com platform on their phones and computers. Bonka Bird Toys also states that it was really easy to install their equipment. It took them just a single afternoon to get everything ready and going, and they saved thousands of dollars by doing it themselves rather than hiring a professional installer. This is the same type of robust setup that you can achieve for your home or business. And you can easily install everything yourself to save money,

If you are looking for the best bird toys, birdcages, aviaries, and accessories, then be sure to check out the Bonka Bird Toys website. And if you have any questions about how you can get started with Alarm Grid monitoring service, then reach out to us by emailing our support team and security system planners at support@alarmgrid.com. We're here to check your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

Today, in this final part of our 2020 holiday buying guides, we will be checking out various accessories for the Honeywell Lyric, the Qolsys IQ Panel 2 Plus, and the 2GIG GC3e. Specifically, we will be looking at compatible cellular communicators, security cameras, keypads, and desk mounts.

Adding various accessories to your system can improve your overall experience and make your system easier to use. Most accessories are optional, though there some that are required for setting up new monitoring service. We'll be sure to discuss these factors along the way. The other very important thing to keep in mind is that compatibility is usually based on system. Check and make sure that any accessory you want works with your system.

Cellular Communicators

We'll start by looking at cellular communicators for our top alarm panels. All of our top security system picks have built-in WIFI for communicating right out of the box. But only the Qolsys IQ Panel 2 Plus comes with a built-in cellular communication module. For the Lyric and the GC3e, you must add a cellular radio if you want one of these systems to use a cellular communication pathway. Keep in mind that this is optional for Total Connect 2.0 Systems like the Lyric, as TC2 allows system to be set up with IP-only service. But for Alarm.com Systems, having an active cellular communication set up is required. This means that you must buy a cellular communicator for a 2GIG GC3e to get it monitored. Keep in mind that using cellular communication on any system will require a monitoring plan that includes cellular service, such as an Alarm Grid Gold or Platinum Level Plan.

A good thing about the cellular communicators listed here is that they are all LTE communicators. The term LTE stands for "long-term evolution", and the associated networks and cell towers are expected to be kept running and in-service for a very long time. This will remain true even as 5G networks are rolled out, as LTE is positioned to serve as a valuable and reliable backup option to 5G. At this time (December 2020), 5G communicators for alarm systems do not yet exist. This makes LTE far and away the best option for cellular communication on alarm systems at this time.

You will notice that there are no cellular communicators listed here for the IQ Panel 2 Plus. This is because the IQ Panel 2 Plus comes with a cellular communicator that is pre-installed. It cannot be removed or replaced. This means that the entire panel must be replaced in the event that its cellular radio fails. You will also see that carrier options for AT&T and Verizon are listed here. You should simply go with whichever carrier provides better service in the area where the system will be used. You can also check coverage maps if you are unsure. Remember, this choice will have no impact on your monthly monitoring costs, and it has nothing to do with the carrier for your personal phone. And just to restate it one last time, this is required for the GC3e, and optional for the Lyric.

Here are our top picks for cellular communicators.

Model	Notes
2GIG LTEA-A-GC3	AT&T LTE Communicator for 2GIG GC3e. Requires system firmware version 3.2.3 or higher.
2GIG LTEV1-A-GC3	Verizon LTE Communicator for 2GIG GC3e. Requires system firmware 3.1.3 or higher.
Honeywell LYRICLTE-A	AT&T LTE Communicator for Honeywell Lyric. Requires system firmware version MR3 or higher.
Honeywell LYRICLTE-V	Verizon LTE Communicator for Honeywell Lyric. Requires system firmware version MR9 or higher.

Security Cameras

Next, we will be taking a look at various security camera options for your system. Broadly speaking, these devices can be split into two (2) categories. There are security cameras for Alarm.com and security cameras for Total Connect 2.0. If you are building around a Qolsys IQ Panel 2 Plus or 2GIG GC3e, then you will want to get Alarm.com Security Cameras. But if you are building around the Honeywell Lyric, then you should get Total Connect 2.0 cameras. Remember that using any camera will require a monitoring plan that includes video surveillance, such as an Alarm Grid Platinum Level Plan. The only exception is for a SkyBell Video Doorbell, which we will be discussing later.

The cameras listed here are all IP cameras, meaning that they connect to the internet for remote access. You can use the Alarm.com Mobile App or the Total Connect 2.0 Mobile App to get a live look-in for your camera from pretty much anywhere in the world. Most cameras connect across wireless WIFI, but some use wired ethernet connectivity. For those using wired ethernet, you will often see them listed as Power over Ethernet, or PoE. This means that the camera can get both power and network connectivity from the same connection. Cameras that use WIFI will typically just have a plug-in transformer for power.

Let's start by exploring the Alarm.com Cameras. These are what you want if you are building around an IQ Panel 2 Plus, a 2GIG GC3e, or any other Alarm.com Security System.

Model	Notes
Alarm.com ADC-V522IR	Alarm.com Indoor 1080p camera. 113° Field of View. IR Night Vision range of 15 feet. Uses WIFI or ethernet connectivity, but does not support PoE.
Alarm.com ADC-V523	Alarm.com Indoor 1080p camera w/ High Dynamic Range. 117° Field of View. IR Night Vision Range of 15 feet. Uses WIFI or ethernet connectivity, but does not support PoE.
Alarm.com ADC-V622- WELL	Alarm.com Indoor Wellness Camera w/ 1080p recording. 180° Field of View. IR Night Vision Rang of 15 feet. Uses WIFI or ethernet connectivity. Supports PoE if ethernet is used. Doubles as Bluetooth speaker for two-way audio.
Alarm.com ADC-V723	Alarm.com Outdoor 1080p camera w/ High Dynamic Range. 117° Field of View. IR Night Vision Range of 40 feet. Uses WIFI connectivity. Does not support wired ethernet.
Alarm.com ADC-VC726	Alarm.com Commercial outdoor mini bullet 1080p camera. 86° Field of View. IR Night Vision Range of 95 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VC736	Alarm.com Commercial outdoor large bullet 1080p camera. 86° Field of View. IR Night Vision Range of 260 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VC826	Alarm.com Commercial outdoor dome 1080p camera. 108° Field of View. IR Night Vision Range of 95 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VC836	Alarm.com Commercial outdoor turret 1080p camera. 108° Field of View. IR Night Vision Range of 95 feet. Uses wired ethernet connectivity. Supports PoE.
Alarm.com ADC-VDB770	Alarm.com Video Doorbell 1080p Camera. 150° Vertical Field of View. 115° Horizontal Field of View. IR Night Vision Range of 15 feet. Uses WIFI connectivity. Does not support wired ethernet.
Alarm.com ADC-SVR122	Alarm.com Stream Video Recorder. Used to facilitate 24-hour continuous recording. Supports up to 2TB of storage w/ proper hard drives. Not an actual camera.
Alarm.com ADC-CSVR126	Alarm.com Commercial Stream Video Recorder. Used to facilitate 24-hour continuous recording. Supports up to 16TB of storage w/ proper hard drives. Not an actual camera.

Next, we will be looking at the Total Connect IP Cameras. There are only thee (3) models available, but they are the ones to use if you have a Honeywell Lyric set up with the Total Connect 2.0 platform.

Model	Notes
Honeywell IPCAM-WIC1	Total Connect 2.0 Indoor 720p Camera. 135° Field of View. IR Night Vision Range of 16.5 feet.
Honeywell IPCAM-WIC2	Total Connect 2.0 Indoor 1080p Camera. 110° Field of View. IR Night Vision Range of 33 Feet.
Honeywell IPCAM-WOC1	Total Connect 2.0 Outdoor 1080p Camera. 117° Field of View. IR Night Vision Range of 65 Feet. Does not record audio.

Lastly, we want to give special recognition to the SkyBell Doorbell Cameras. These camera replace your existing doorbell, and you can receive push notifications on your phone when someone rings your doorbell. They can also begin recording upon detecting movement, making them ideal for monitoring the front of your home. What's also unique about these cameras is they do not require true video monitoring service. Up to five (5) can be added on a TC2 account, while those with ADC can only use one (1), unless they upgrade to a true video monitoring plan. Make sure to use one designed for TC2 or ADC depending on the interactive platform you are using. Please note that only the TC2 version can be used with the native SkyBell App. You cannot use the SkyBell App with the ADC models.

Model	Notes
Honeywell SkyBell DBCAM-TRIM	SkyBell Slimline Video Doorbell Camera for use w/ Total Connect 2.0 and SkyBell App. Up to 1080p recording quality. Uses WIFI connectivity. Available in Satin Nickel or Oil Rubbed Bronze.
Alarm.com ADC-VDB101	SkyBell Round Video Doorbell Camera for use w/ Alarm.com. Up to 1080p recording quality. Uses WIFI connectivity. Available in Satin Nickel or Oil Rubbed Bronze.
Alarm.com ADC-VDB105	SkyBell Slimline Video Doorbell Camera for use w/ Alarm.com. Up to 720p recording quality. Uses WIFI connectivity. Available in Satin Nickel or Oil Rubbed Bronze.

Alarm Keypads

Our next topic concerns alarm keypads. These devices serve as a secondary on-site controller for your system. Some of these are very basic devices that are only useful for minimal system arming and disarming and showing status. Others offer complete touchscreen displays and allow you to perform a robust selection of security and automation commands. The important thing to pay attention to here is compatibility. Each keypad listed here will only work with the system that it is intended to be used with.

Some common locations for secondary alarm system keypads are near back doors or garage doors, as a user might want to arm and disarm from those locations as they are coming and going, without needing to go all the way to their primary alarm panel. They are also popular for use in master bedrooms, as having a keypad by your bedside can be a convenient way to call for help in the event that you hear someone breaking into your home.

Here are the available keypads for our top system picks.

Model	Notes
Honeywell LKP500	LCD Keypad for Honeywell Lyric. Used for basic arming and disarming. Provides two lines of character display, with 16 characters per line. 32 characters total. Supports chime. Honeywell LKP500-DK Desk Stand is also available.
2GIG PAD1-345	Push-button Keypad for 2GIG Systems, including the 2GIG GC3e. Used for basic arming and disarming. Can also be used to trigger a panic during an emergency. No display screen. No chime or voice.
2GIG SP1-GC3	Touchscreen Keypad for 2GIG GC3e. Supports full suite of security and arming functions. Pairs w/ GC3e across WIFI or using a local Access Point (AP). Offers chime and voice. Mimics screen of GC3e once paired.
Qolsys IQ Remote	Touchscreen Keypad for Qolsys IQ Panel 2 Plus. Supports full suite of security and automation functions. Pairs with IQ2+ across WIFI. Mimics screen of IQ2+ once paired.

Desk Mounts

Our final category is desk mounts for alarm panels. Using a desk mount allows you to position your panel upright on a sturdy desk or table, instead of wall-mounting or just laying it flat. These devices are often preferred by DIY users who don't want to drill holes in the wall. They are also great for renters who have restrictions on drilling holes.

Of our top security system picks, only the Qolsys IQ Panel 2 Plus comes with a desk mount included. However, the included desk mount is relatively small and flimsy. There is actually a more robust desk mount for the IQ Panel 2 Plus, which is included on this list. Using a proper desk mount makes it possible to perform a complete system installation with nothing more than a screwdriver in many cases.

Here are desk mounts for our top security system picks.

Model	Notes
Honeywell LCP500-DK	Desk mount for Honeywell Lyric. Allows for positioning at 30° or 60°.
2GIG CP-DESK	Desk mount for 2GIG GC3e. Also compatible with other 2GIG Wireless Alarm Panels.
Qolsys IQ Stand	Desk mount for Qolsys IQ Panel 2 Plus. Sturdier option than the standard table stand that comes included with the system.

Reach out to us!

This concludes our final buying guide for the 2020 holiday season. Make sure to check out our earlier buying guides on alarm panels, security sensors, environmental sensors, smart home automation, and our special guide for the Honeywell Home PROA7PLUS Panel. If you have any questions regarding compatibility, or if you are interested in starting new alarm monitoring service and you need help planning your system, please email our team at support@alarmgrid.com. We will help you every step of the way, from ordering the right equipment, to activating your alarm monitoring service. Our team is available to help from 9am to 8pm ET M-F. As always, we look forward to hearing from you!

Many users consider adding keypads to their alarm systems so that they can control their systems from multiple on-site locations. And for wired panels, at least one keypad is required for on-site operation. Today, we will briefly cover some of the alarm keypads that you might encounter.

First, it is important to understand that a keypad is NOT an actual alarm system. It is merely an input and output device for an alarm system. A user will input commands through the alarm keypad. The system will also provide information about security panel status through the keypad. Nearly all keypads will provide basic functionality, such as arming and disarming and bypassing zones. Some more advanced keypads may offer additional capabilities, such as system programming and performing home automation functions.

If you have a wired system, then you will absolutely need at least one keypad. This is because the panel will need some means for on-site operation. When adding your first keypad to a wired system, it is usually recommended that you get an alphanumeric keypad with a built-in wireless receiver. Alphanumeric means that the keypad will display full language text, which is important for successfully programming the system. Having a built-in wireless receiver will allow you to start pairing wireless sensors with the system, which will give you more flexible installation options. Examples of alphanumeric keypads with integrated wireless receivers include the Honeywell 6160RF for Honeywell VISTA Systems and the DSC HS2LCDRF9 N for DSC PowerSeries NEO Systems. For additional keypads, you should just use standard keypad models, without integrated wireless receiver modules.

But for a wireless system, adding a keypad is almost always optional. This is because a wireless panel is consider "all-in-one", and you can control the system directly from the panel itself. Some wireless panels like the Honeywell Lyric and the Qolsys IQ Panel 2 Plus have built-in touchscreen controllers for this purpose. Other wireless panels like the Honeywell LYNX Plus L3000 have a less fancy, but still perfectly functional, numeric touchpad for this task. Most wireless system users don't bother adding an external system keypad.

That being said, you can still choose to add a keypad to a wireless system if you want. The benefit to adding a keypad is that you will have an additional physical device for controlling your system while you are on-site. This can be very useful if you have multiple entrances for coming and going, such as a front door, back door, and garage door. You might also consider putting a keypad in an easily accessible location, such as by the bed in your master bedroom so that you can conveniently operate your security system from that location as well.

Many systems will provide you with multiple keypad options to choose from. Depending on your needs, you may be selecting between a numeric touchpad keypad and a touchscreen keypad. A numeric touchpad keypad is operated by pressing various buttons on the device to enter specific codes and command sequences. These keypads are relatively basic, but they can be convenient for performing simple system functions. On the other hand, a touchscreen keypad will provide a colorful touchscreen display with intuitive menu icons. This can be more cheerful and inviting for someone who isn't used to operating an alarm system. The downside with a touchscreen keypad is that they are often much more expensive than numeric touchpad keypads. And it's also important to understand that your selection of keypad choices may be limited based on the panel you are using.

But before you navigate our site to start purchasing new keypads for your system, you should really consider if you actually need one. The most common alternative to a secondary system keypad is an interactive service platform that can be accessed through your phone or a web browser. If your system is monitored, then there's a good chance that you already have access to one of these platforms. Most Alarm Grid monitored customers have access to either Total Connect 2.0 or Alarm.com, depending on the system they are using. Both platforms can be conveniently accessed remotely to offer the same functionality that you would get from a physical on-site keypad. So instead of going to your secondary system keypad, you might just pull up your phone to access Total Connect 2.0 or Alarm.com and control your system from there! Check out our monitoring plans to see which ones offer access to these exciting platforms.

Another option is to get a key fob for your system. A key fob is a small handheld device that enrolls with a security system wirelessly to perform various inputs and commands. You can easily carry a key fob around in your pocket or purse, or you can put it on a key ring for easy access. Then, with a press of a button, you can arm or disarm, trigger an automation device, or activate an alarm on your system. Key fobs are often more limited than fixed-location keypads, but they can be very convenient for performing quick commands. Just make sure to not lose your key fob. The devices are quite small, and they can easily become misplaced or lost. The same usually cannot be said for a keypad mounted on your wall!

If you are interested in learning more about alarm system keypads, or if you want to find out which keypads are compatible with your system, then we are happy to help! We offer a wide selection of keypads for use with many types of security systems. The best way to contact us is to email support@alarmgrid.com. If you are trying to determine system compatibility, then you may want to include a picture of your panel so that we know what brand and model you are working with. Remember that our hours for checking email run from 9am to 8pm ET M-F. We look forward to hearing from you!

Qolsys has announced that software update 2.1.1 for the IQ Panel 2 will be made available tomorrow, May 1st, 2018. This update includes various fixes and improvements that should improve the functionality of the system. The update can be installed wireless if the IQ Panel 2 is connected to a WIFI network and currently running software version 2.0.1 or higher.

Some of the benefits of this update include:

• Automatic communication tests will now report as E602, while manual communication tests will now report as E601.
• System will no longer report cellular signal strength when disconnected from the network.
• IQ Remote will now report correct supervision status on Alarm.com.
• IQ remote will no longer display a red emergency screen at incorrect times.
• Improvements in connectivity and function with DSC Power-G Sensors.
• Nighttime mode will no longer turn Z-Wave voice prompts on if the feature is disable.

You can update your IQ Panel 2 to software version 2.1.1 by completing the following steps:

1. Press the small grey bar at the top of the home screen, and choose "Settings".
2. Choose "Advanced Settings".
3. Enter the system's Installer Code (default is 1111).
4. Choose "Upgrade Software".
5. Choose "Patch Tag", and then enter in "iqpanel2.1.1". Then press "OK".
6. Choose "Upgrade Using Network". If the panel is connected to WIFI, the update will download and install.
7. Once the upgrade is complete, press "OK". The panel will begin the rebooting process, which should take about five minutes to fully complete. After the panel reboot, the home screen will appear, and the LED light will turn green.

Remember, the update will be available starting Tuesday, May 1st. If you are interested in the update, the Alarm Grid support team can remotely download the firmware via Alarm.com. Simply email us at support@alarmgrid.com to place your request.

Alarm Grid has been working tirelessly to launch the full line of Qolsys's panels. These panels are state of the art, built on Google Android, and they look great. They are built to work on Alarm.com, and have already come out with a line of encrypted sensors. This distinguishes the line from the GC3, which has the capability of communicating with encrypted sensors, but 2GIG has not yet release the compatible encrypted sensors.

Just like the 2GIG GC3 or the Honeywell Lyric, the Qolsys is simple to use. We have tested it extensively and we are comfortable offering this line to our customers. Like our other panels, we will be putting together a full set of FAQs on the Qolsys panels so that our DIY folks can do most of their own installation and programming.

Qolsys has two panels, despite having only been around a little while. Their first one, the IQ Panel, made a big splash. Built on Android, the system function astoundingly well, standing up to the major players in the space. The IQ Panel 2, however, is on a different level. It's clean, thin, made of glass. The system joins the pantheon of modern systems as a great looking item to have on the wall of any home.

Armed with all the basic features of a security system, the Qolsys IQ Panel 2 comes with it some amazing little extra touches that neither Honeywell nor 2GIG have added to the Lyric or Go!Control lines as of yet. The ease of updating this system is unparalleled, and its got some great diagnostic features to help setup Z-Wave sensors. In-all, it is the perfect panel for the avid DIYer, and it won't disappoint anyone who is used to the Honeywell and 2GIG quality,

For those who don't like the look of the Qolsys's sensors, Alarm Grid is making available a new sensor. The Alarm Grid 319.5 MHz sensor which is reliable, cheap, and looks great. We are selling them as single units, in packs of 5, and in packs of 10.