Industry News and Discussions Posts

We're glad to say that Total Connect 2.0 has received a new update for its mobile app on Android and iOS. The new update is Version 6.7.1, and it is a worthwhile upgrade for all who use the TC2 Mobile App. You can download it right now from both the Google Play Store and the Apple App Store.

The biggest inclusion with Total Connect 2.0 Mobile App Version 6.7.1 is a bug fix that lets users pair up to (14) Total Connect IP Cameras with the platform, as Resideo had originally intended. This includes support for up to eight (8) HD Cameras and up to six (6) Legacy Cameras. Although TC2 users have long been promised the ability to use this number of IP cameras with the service, there was previously a bug that prevented users from pairing the full roster of eight (8) HD Cameras. TC2 Mobile App Version 6.7.1 has fixed this issue, and now users should have no issue setting up the maximum number of cameras for a single TC2 account. This news comes not long after we learned that Resideo discontinued their only existing outdoor camera, the Honeywell IPCAM-WOC1. We have not received any official word on the development of a new Resideo Outdoor Camera, but we have heard some rumblings that a new model may hit the market before the end of the year. Of course, we'll pass on any new discussions and/or rumors that we hear to you in the Alarm Grid Blog.

There isn't really much else in terms of new features that come with Total Connect 2.0 Android Version 6.7.1 and Total Connect 2.0 iOS Version 6.7.1. We know that not every Alarm Grid customer with access to Total Connect 2.0 has support for cameras, so this may not exactly be the most exciting update we have seen for TC2. The only Alarm Grid customers who can use Total Connect 2.0 Cameras are those with a Platinum Level Plan or a Video-Only Plan. If you don't fall into one of those categories, then it may be easy to shrug off this update. But still, Resideo also mentions that the Version 6.7.1 Update includes minor user interface (UI) enhancements, as well as improvements in security and stability, not to mention some general bug fixes. This makes the update recommended for all TC2 users who access the platform through the mobile app, including those who don't use cameras.

To download the update for free, check the Google Play Store or the Apple App Store, depending on whether you are an Android or iOS user. Those locations are also where you can download the Total Connect 2.0 Mobile App for free, in case you have been restricting yourself to only using the website. Again, all TC2 users are advised to download the update at their earliest convenience. The improvements in UI, security, and stability make it a worthwhile update for all. If you are an Alarm Grid customer needing help installing the update, or if you are interested in starting a new monitoring subscrition for access to Total Connect 2.0 and Mobile App Version 6.7.1, then please do not hesitate to reach out to us for help by emailing support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. And also, why not leave a comment down below sharing your thoughts on the new Total Connect 2.0 Mobile App Update? We would love to hear what you have to say. Remember to keep reading the Alarm Grid Blog for more security system news coming soon!

Nortek Control, the parent company of 2GIG, has received multiple honors from CE Pro and their Quest for Quality Awards. The company has already received awards for its new 2GIG Edge Security System, and that trend looks to be continuing. Congratulations are in order for Nortek and 2GIG!

The Quest for Quality Awards from CE Pro is in its 11th annual edition. The awards recognize services from companies, rather than specific products. Winners are determined from an open-ended survey, in which respondents vote for the companies they believe are most deserving. This year, a record-breaking number of more than 14,550 votes, covering 17 different manufacturer categories and eight (8) different distributor categories, were received by CE Pro. And needless to say, 2GIG was a very big winner.

In total, Nortek Control and 2GIG received five (5) Quest for Quality Awards from CE Pro. The awards were as follows:

• Platinum Award for Best Sales & Marketing Assistance
• Platinum Award for Best Dealer & Program Incentives
• Gold Award for Best COVID-19 Response
• Gold Award for Best Dealer Protection Policies
• Silver Award for Best Technical Support

We have been covering 2GIG quite often in the Alarm Grid blog lately. Most notably, we have covered the release of the 2GIG Edge Alarm Panel, which only just hit the market last week. This is a state-of-the-art security system that includes a 7-inch touchscreen controller, support for up to 100 wireless zones, optional automatic Bluetooth disarming, live-streaming for compatible Alarm.com Security Cameras, four (4) individual Smart Area Partitions, and much more. Anyone with questions about the 2GIG Edge is encouraged to email our team at support@alarmgrid.com. Keep in mind when emailing us that our support hours run from 9am to 8pm ET M-F.

Have you gotten to test drive the 2GIG Edge yet? Do you have any thoughts about 2GIG as a company? Feel free to leave a comment down below sharing your thoughts and/or experiences. We would love to hear what you have to say. Alarm Grid has very high expectations for the new 2GIG Edge System, and it's looking like it might become one of the highest profile alarm panels of the 2020s. We're certainly excited to see it take off, and we hope that you are as well. Remember to stay tuned to our blog for more security news, and we'll have some more great content headed your way very soon!

The State of Georgia House and Senate have both approved State House Bill 465. This bans cities, counties, and other municipalities from imposing fines against alarm monitoring providers for false alarms that aren't their fault. Governor Brian Kemp will likely sign the bill later this month.

If you have been following the ongoing saga in Georgia, then you are aware that false alarms have been a hot button issue in the state for the past few years. It started in 2017, when the city of Sandy Springs, GA revised its false alarm ordinance to impose fines against alarm monitoring companies for false alarms caused by end-users. The ordinance was unsuccessfully challenged in 2020, and other jurisdictions like Lawrenceville, GA sought to develop their own laws. But with this latest development, that will all soon come to an end.

Alarm industry professionals and experts have been working tirelessly to revise the policy in Sandy Springs so that false alarm fines are imposed against end-users as the responsible party. This is opposed to fining monitoring providers like Alarm Grid, who usually do everything in their power to train and empower end-users so that they operate their security systems responsibly, and prevent false alarms from occurring in the first place. The city of Sandy Springs, GA originally enacted its false alarm ordinance in 2012, with fines being imposed against end-users. It wasn't until 2017 when the ordinance was revised to levy fines against monitoring companies. This most recent decision by the Georgia General Assembly represents a major victory for alarm providers throughout the United States.

John Loud, the President and Founder of LOUD Security in Georgia and a Vice President of the Electronic Security Association (ESA) said of the decision, "The big celebration for us is, not only did we prevent the spread of Sandy Springs’ ordinance throughout Georgia but for all of us across the nation to realize the example of what Sandy Springs was trying to do."

Security Industry Alarm Coalition (SIAC) Executive Stan Martin added in a statement, "Ordinances similar to those adopted by Sandy Springs do little to change user behavior, deny the user the right to confront their accuser and access to due process, and fines an innocent party for the actions of another... There has never been any evidence that fining alarm companies was any more effective than the model alarm ordinance that is widely utilized nationally and endorsed by the Georgia Association of Chiefs of Police."

The law banning fines against monitoring companies for false alarms caused by end-users will take effect after Georgia Govern Brian Kemp signs Georgia State House Bill 465 into law. This will most likely occur later this month. Georgia will not become the first state to ban fines against alarm companies for false alarms caused by end-users. Already, the states of Tennessee and Iowa have passed similar laws to protect monitoring companies against fines for false alarms that are not their fault, and in most cases, have done everything within their power to prevent in the first place.

As a proud alarm monitoring service provider for thousands of end-users who receive central station coverage throughout the United States and Canada, preventing false alarms is always a top priority of ours at Alarm Grid. We work very hard to teach, train, and provide helpful resources for all of our monitored customers so that they can operate their alarm systems responsibly and prevent false alarms from occurring. False alarms represent a waste of resources for emergency responders everywhere, and we do whatever we can to limit their occurrences so that police forces and fire departments can operate as efficiently as possible. We strongly advise that all security system users with central station coverage, whether you receive monitoring service through Alarm Grid or through another company, review these important tips to prevent false alarms. It is our responsibility and duty as an alarm monitoring provider to pass this information to all our monitored customers. And it is your responsibility as security system users to do your part to prevent false alarms. Together, we can reduce the occurrence of false security system alarms and help improve the efficiency and performance of the dedicated first responders who we all depend upon.

If you are an Alarm Grid monitored customer with any questions about false alarm prevention and what you can do, or if you are curious about signing-up for an alarm monitoring plan with us, then please do not hesitate to email our team at support@alarmgrid.com. We will provide you with all the resources you need so that you not only receive the very best alarm monitoring service for your needs but also do not contribute to the serious problem of false system alarms. We're here to answer your emails from 9am to 8pm ET M-F, so please keep that in mind when you contact us. As always, we look forward to hearing from you!

After much anticipation and speculation, the 2GIG Edge Alarm System is finally here! We have the Edge Panel available in two (2) cellular communicator options (AT&T or Verizon), plus complete 2GIG Edge System Kits, and various alarm system accessories exclusively for use with the Edge.

If you have been keeping up with the Alarm Grid blog, then you probably already know that the Edge is perhaps the single most highly anticipated thing we have ever seen out of Nortek Control and 2GIG. The state-of-the-art wireless all-in-one (AiO) panel retains virtually all of the same great features and capabilities of the 2GIG GC3e System that came before it, including a 7-inch LCD touchscreen for easy and seamless navigation, 100 wireless zones, support for 2GIG eSeries Encrypted Sensors, and legacy 345 MHz sensors (both Honeywell 5800 and 2GIG 345 MHz), the ability to build and customize up to four (4) individually controlled and operated Smart Area Partitions, One-Touch Arming, Chime & Voice functionality, Alarm.com connectivity, a digital slideshow picture frame, and much more.

But what makes the 2GIG Edge different and unique is its new features. First of all, the Edge has a completely refreshed design for a 2GIG Panel, as it is the first system from 2GIG to break away from the traditional all-white panel. Instead, the Edge comes in a black design that looks impressively modern and fits in nicely with almost any setting. We're also pleased to say that 2GIG was able to fit more hardware into the Edge Panel, putting it in on par with the Qolsys IQ Panel 2+ panels. This includes a built-in glass break detector, a front panel camera that offers facial recognition, and an 85 dB sounder for alarm events.

One noteworthy difference with regard to 2GIG Edge facial recognition is that it can be used for automatically arming and disarming the system upon detecting the user's face, which is not possible on the IQ Panel 2 Plus. Other familiar IQ2+ features also offered with the Edge include optional automatic Bluetooth disarming for your phone, panel live-streaming for compatible Alarm.com Cameras, and full connectivity with the Alarm.com security and automation platform.

Perhaps one of the most important aspects of the 2GIG Edge is the fact that it has a built-in LTE cellular communicator. This is used for connecting the system with Alarm.com, since ADC requires that all systems using their services have an active cellular communication path. This is in addition to the internal WIFI card for the 2GIG Edge that is also used for communicating with Alarm.com. Using cellular and internet communication together on a security system is often referred to as dual-path connectivity, and it is great because it helps to ensure that the system stays monitored during any type of communication outage. But while internet connectivity is technically optional, cellular communication is required. This means that you will need a monitoring plan that includes cellular communication to get the 2GIG Edge monitored. Some monitoring plans you may consider include the Gold and Platinum Level Plans from Alarm Grid (Self or Full). You can learn all about Alarm Grid monitoring plans in this comprehensive blog post.

As we mentioned before, the cellular communicator for the 2GIG Edge is built into the panel. While this might seem like a positive attribute, it is a bit of a double-EDGEd sword when you consider the issue more closely. On one hand, this means that there is no need to purchase a separate communicator for the 2GIG Edge. Everything needed for the system to connect with Alarm.com is built into the panel. But this also means that if something ever goes wrong with the communicator, then it will be necessary to replace the entire panel, rather than just simply swapping out the communicator. The same is true for the system's WIFI card. If it is damaged, then a completely new system is needed. There is also no word on how a built-in LTE cellular communicator will affect the system in the very distant future when LTE will inevitably face its own sunset. Fortunately, this is unlikely to be a concern for at least 15 to 20 years. We've also seen the Qolsys IQ Panel 2 Plus experience tremendous success while also opting for an integrated, irreplaceable LTE cellular communicator and WIFI card, so there's a good chance that the Edge will end up being just as successful. But we do want to give recognition to Resideo and their PROA7PLUS System for having the foresight to use fully replaceable LTE cellular radios (AT&T or Verizon), plus fully replaceable WIFI modules.

One thing new to the Edge that we have never seen on any other alarm control panel before is a 700-Series Z-Wave Controller. Also known as Z-Wave Plus Version 2, the 700-Series of Z-Wave Smart Home Automation promises significantly better wireless range and battery life, as well as much stronger wireless security when compared with previous iterations of Z-Wave technology. Although we haven't seen many 700-Series Z-wave devices hit the market just yet, it is worth mentioning that 2GIG recently released their own Z-Wave 700-Series Smart Thermostat, the 2GIG STZ-1. This smart thermostat can make a great addition to your new 2GIG Edge System and the automation network you plan to build around it. Remember that we have all sorts of Z-Wave lights and Z-Wave door locks available on our site for you to construct a complete smart home to make your life easier. But if you want to hold out a bit longer for the 700-Series Z-wave devices that will inevitably make their way to the marketplace sooner rather than later, then we don't blame you at all. And as you may have guessed, every Z-Wave home automation device that you pair locally with the 2GIG Edge will also be accessible remotely through Alarm.com once you get the system monitored with a plan that includes remote access.

With all of the introduction and explanation out of the way, let's take a look at the new products. First up is the base 2GIG Edge Panel, available in AT&T LTE and Verizon LTE:

• 2GIG Edge System w/ AT&T LTE
• 2GIG Edge System w/ Verizon LTE

If you are starting from scratch, then you might prefer to purchase one of our 2GIG Edge Starter Kits, which also include some sensors for you to pair with the system, as well as a Honeywell LT-Cable for easily powering the system. You can choose whether you want a fully encrypted kit with only encrypted sensors or a standard wireless kit, where the included door and window sensors don't utilize wireless encryption. Keep in mind that you can always upgrade to encrypted sensors later if you start out with a non-encrypted system. And also remember that you will need to decide whether you want your 2GIG Edge System to have an AT&T LTE Communicator or a Verizon LTE Communicator. This may be the most important consideration prior to purchase since the LTE communicator can't be replaced. Be sure to check coverage maps for the area where the panel will be used, and choose whichever carrier will have the best signal in the area.

Our system kits come in two (2) sizes. First, we will look at the 3-1 Edge System Kits that include three (3) wireless door and window sensors, and one (1) wireless motion detection sensor. These 3-1 Kits are best-suited for use in a smaller home or an apartment. Here are our 2GIG Edge 3-1 System Kits:

• 2GIG Edge 3-1 Kit w/ AT&T LTE
• 2GIG Edge 3-1 Kit w/ Verizon LTE
• 2GIG Edge 3-1 Encrypted Kit w/ AT&T LTE
• 2GIG Edge 3-1 Encrypted Kit w/ Verizon LTE

We also have our 10-1 Edge System Kits that come with ten (10) door and window alarm sensors, and one (1) motion sensor. This size kit is best used for a larger home or a small business. Again, the same equivalents apply to this size, so you have four (4) possible kits to choose from. Here are the 2GIG Edge 10-1 System Kits from Alarm Grid:

• 2GIG Edge 10-1 Kit w/ AT&T LTE
• 2GIG Edge 10-1 Kit w/ Verizon LTE
• 2GIG Edge 10-1 Encrypted Kit w/ AT&T LTE
• 2GIG Edge 10-1 Encrypted Kit w/ Verizon LTE

Lastly, we want to check out the system accessories for the 2GIG Edge. There are a few usual suspects here, including a replacement transformer and a replacement backup battery, plus a specially prepared power cord released by 2GIG. But we think the most interesting accessory is the wireless touchscreen keypad built exclusively for use with the 2GIG Edge Alarm System. Again in a similar fashion to the IQ Panel 2 Plus, the 2GIG Edge Remote Keypad mimics the system's display and can perform virtually any system function, much like the IQ Remote. But unlike Qolsys and the IQ Remote, 2GIG has made their remote keypad with an end-user replaceable battery, which is a huge improvement in our eyes.

Here are the 2GIG Edge System Accessories:

• 2GIG AC1 Replacement Transformer
• 2GIG Edge 24+ Hour Backup Battery
• 2GIG Edge Prepared Cable w/ AC1 Barrel Connection
• 2GIG Edge Remote Keypad w/ Touchscreen Controls
• 2GIG Edge Remote Keypad Backup Battery

One final note about the 2GIG Edge is that there has been no indication that 2GIG intends to release a new "exclusive" sensor lineup for use with the system. Historically, this is a bit unusual, as you traditionally see a new security system (especially one as heavily promoted and anticipated as the 2GIG Edge) released alongside a new lineup of sensors designed specifically to accompany the system. Even the last major releases from 2GIG saw this, as the 2GIG GC2e and 2GIG GC3e became synonymous with the encrypted 2GIG eSeries Sensors. We only mention this because it's likely that some users out there will be actively looking for sensors to add to their new 2GIG Edge System, and they may be surprised to learn that there is no special 2GIG Edge Sensor Family. However, you still have a plethora of great sensor options to choose from, as the 2GIG Edge thrives in terms of backward compatibility. As we mentioned earlier, the system supports encrypted sensors from the 2GIG eSeries Lineup, plus non-encrypted Honeywell 5800 Sensors (uni-directional only) and 2GIG 345 MHz Sensors. If you are looking to expand upon your 2GIG Edge Alarm System, then those three (3) sensor families give you some awesome options to choose from!

The 2GIG Edge System, our 2GIG Edge System Kits, and the 2GIG Edge Accessories are all available now, and they can be purchased from the Alarm Grid website. Do you have any thoughts or questions about the 2GIG Edge? Leave them down below as a comment. We would love to get some discussions started on this super exciting new security system. Do you think the 2GIG Edge has what it takes to compete with strong systems like the Qolsys IQ Panel 2 Plus and Resideo PROA7PLUS? What aspect of the 2GIG Edge has you the most excited? Is there anything you would like to see in a future firmware update or patch for the Edge? Get the discussions started down below, as we look forward to hearing from you. And stay tuned to our blog for more security system news coming soon!

There is a new firmware update coming for the Alarm.com ADC-V515 1080p Camera w/ HDR. The update will allow you to disable the microphone and two-way audio speaker for the camera. Any ADC-V515 that is online and set up with an active Alarm.com account will automatically receive the update.

Please be aware that Alarm.com has merely announced that the update is being pushed down in the near future, and they have not provided us with an exact date of when it will happen. Alarm.com does have somewhat of a history of announcing firmware updates a bit on the early side. Don't be completely surprised if the update doesn't happen sometime very soon. But we're hopeful that Alarm.com will push down the update sometime this week.

Again, no action is needed on your part to receive the update. As long as you have your ADC-V515 Camera online and set up with your active Alarm.com account, then the update will be automatically pushed down over-the-air (OTA) across the Alarm.com servers. Your ADC-V515 will be ready to receive the update thanks to its 2.4 GHz WIFI connection with your local network. Please note that no indication will be made at the camera while the update is being applied. The LED will just remain solid green to indicate a connection with the Alarm.com servers,

After the update has been applied, it will be easy for you to disable the audio functions for the ADC-V515 Camera from Alarm.com. Just log into the Alarm.com website on a compatible web browser, and then choose Video, followed by Settings. Then select the ADC-V515 Video Device, and then Device Info. There should be a toggle option for you to turn the camera's microphone and speaker ON or OFF. This is a convenient option if you no longer wish to use the audio functions and capabilities for the ADC-V515, or if you want to disable them temporarily.

Do you have any thoughts on the ADC-V515 or any other Alarm.com Cameras? Have you tried the audio functions, and do you think having the option to disable them will be useful? Share your thoughts down below in a comment, as we would love to hear your thoughts. Alarm Grid will be back soon with more security system news and updates!

We have learned that Alectra Utilities of Ontario, Canada is the latest partner of the Alarm.com Give Back, Get Back Demand Response Program. This is a great way for customers of Alectra Utilities to save money on their energy bills, especially through the upcoming summer season.

If you aren't familiar with the Alarm.com Give Back, Get Back Program, it serves as a way to mitigate electrical demands during peak use periods, while also providing financial incentives to customers. The service typically goes into effect on the hottest days of the year when virtually everyone is running their air conditioning units to at least some degree. Alectra Utilities is the latest of many ADC Give Back, Get Back partners, including Baltimore Gas & Electric, Los Angeles Department of Water & Power, and more.

Customers of Alectra Utilities who enroll in the program are giving Alectra consent to offset their smart thermostat during peak hours in an effort to reduce the strain on the power grid. Alectra may also intentionally lower the temperature first, before anticipated peak use periods, to more effectively sustain user comfort once the peak usage period is in effect and the setpoint temperature is increased.

In exchange for their participation, users are eligible for special incentives and savings from Alectra. Additionally, everyone who enrolls in the service will be automatically entered for a chance to win free electricity service for a year of up to $5,000. Most users of the Alarm.com Give Back, Get Back service have reported that they notice little to no changes when the program is in effect.

Participants are promised to receive advanced notice of any peak use periods in which their thermostat temperature may be offset. There are typically between six (6) and ten (10) of these temperature offset events per summer season. Please note that participants have the opportunity to opt-out of any single peak use period, or the entire program at any time. However, by opting-out, the participant will forfeit their right to any associated savings and/or incentives.

Any Alectra Utilities customer with Alarm.com service is eligible for the program. You just need to have at least (1) smart thermostat set up with your Alarm.com account. This doesn't necessarily have to be an Alarm.com Thermostat, but the Alarm.com ADC-T3000 Z-Wave Plus Thermostat is a great option if you are looking for a model to use with your Alarm.com service.

Have you had an experiences with the Alarm.com Give Back, Get Back Program? How does it compare with any other demand response programs you may have participated in? We would love to hear what you have to say. Leave a comment down below to share your thoughts. And please let us know if you would like to hear more about energy conservation and cost-saving programs in the future. We'll be back soon with more security and home automation news.

Alarm Grid has learned that Qolsys IQ Panel 2 and IQ Panel 2 Plus Firmware Version 2.5.5 is now available for download. The update mainly focuses on providing fixes for issues that affected earlier firmware versions. This is believed to be the final update before the eventual 2.6.0 release.

For a complete outline of Software Update 2.5.5 and what it includes, make sure to check out Technical Service Bulletin (TSB) # 210315 released by Qolsys. Although this update doesn't provide any new features or functions for the IQ2 or IQ2+, it does offer some important fixes to help ensure that your system functions as smoothly as possible and without issue. Additions for 2.5.5 include:

• Fixes an issue involving PowerG device syncing in Versions 2.5.3 and 2.5.4. More information is available here.
• Corrects a problem that caused certain IQ2 Help Videos in languages other than English to not play properly.
• Applies the firmware2 patch fix to stop affected IQ2+ Systems from automatically rebooting. More information can be found here.
• All of the new additions in 2.5.4 are also included in 2.5.5. This is important for users who may be skipping 2.5.4 and going right to 2.5.5.

Please note that at this time, the only way to update your IQ Panel 2 or IQ Panel 2 Plus System to 2.5.5 is via the Patch Tag method. Alarm dealers like Alarm Grid do not have access to the 2.5.5 Firmware at this time, and it is not possible to have the update pushed down to your panel from Alarm.com currently. We expect that to change in the coming days once Alarm.com vets the software to their satisfaction. This is also why we updated our IQ Panel 2 Plus Firmware Update Page to reflect Version 2.5.5, but pointed the download link back to this blog page. It is possible that Version 2.5.5 will not be made available for download, in which case the only way to achieve this version is to update using WIFI at the panel. If the panel is installed in an area where WIFI is not available, users should be able to use a cell phone or other hotspot to apply the update using the Patch Tag method.

Applying Firmware Version 2.5.5 to your IQ Panel 2 or IQ Panel 2 Plus via Patch Tag is quite simple. However, it must be mentioned that if your IQ2 or IQ2+ is currently on FW Version 2.5.0 or 2.5.1, then you need to stage upgrade to Version 2.5.3 first before then updating to the new 2.5.5 version. All IQ2 and IQ2+ Systems on versions other than 2.5.0 and 2.5.1 do not need to stage upgrade and can instead go directly to 2.5.5, as long as the panel is on at least Version 2.0.1.

Remember that you can check your IQ2 or IQ2+ firmware version by starting from the main system screen, pressing the small grey bar at the top, and then choosing Settings > Advanced Settings > enter Installer Code (default 1111) > About > Software. As long as your IQ2 or IQ2+ is on at least 2.0.1, and is on a version other than 2.5.0 or 2.5.1, you can go directly to 2.5.5.

As always, only IQ2 and IQ2+ Systems on Software Versions of 2.0.1 or higher can receive firmware updates. If you have a rare IQ2 System that is less than Version 2.0.1, you should strongly consider replacing the panel. This only applies to a very small number of IQ2 users, but it's still a warning we need to put out!

We have received word from Qolsys that the firmware2 patch fix portion of the update is extremely small in size - only about 500KB. But the entire 2.5.5 Software Package is much larger, at approximately 250MB in size. Most users upgrading shouldn't run into issues, but the large size may be undesirable for a user who is trying to apply the update using a hotspot on their cell phone because they do not have true WIFI service. We just wanted to point this out in case it affects anyone.

To prepare for the upgrade, make sure your IQ2 or IQ2+ is plugged in with its battery charged. It should be connected to a WIFI network. Then once you are are ready, do the following to upgrade to FW Version 2.5.5:

Start from the main screen of the IQ2 or IQ2+. Swipe the small grey bar at the top. Choose Settings > Advanced Settings > enter Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.5.5 > OK > Upgrade Using Network.

Your system should then begin applying the update. According to Qolsys, the update should take about five (5) minutes to apply. We tested the update on an original IQ Panel 2 System in our office, and we were very impressed with how quickly the update was applied.

Got any questions about IQ Panel 2 Plus Firmware Update 2.5.5? Or maybe you have some hopes or a wishlist for the much anticipated IQ Panel 2 Firmware Update 2.6.0? Leave a comment down below and share your thoughts. We would love to hear from you! And remember to keep reading our blog for more security news on the way very soon!

In preparation for the upcoming 2GIG Edge Security System, Alarm Grid has finished building the product pages for both the AT&T LTE and Verizon LTE versions of the 2GIG Edge Alarm Panel. We now have more information than ever on what looks to be a truly state-of-the-art alarm system.

• Check out the 2GIG Edge w/ AT&T LTE here SKU: 2GIG-EDG-NA-AA.
• Check out the 2GIG Edge w/ Verizon LTE here SKU 2GIG-EDG-NA-VA.

If you check the two product pages linked above, you will see that the 2GIG Edge is currently marked "discontinued". It will stay that way on our site until we have it available for purchase. But at least now, you can check out the page and see all of its great specifications and capabilities. Needless to say, it has a ton to offer. You could say that we're on the edge of our seats waiting.

We would like to take a moment and discuss some of the more noteworthy specs of the 2GIG Edge. Just like its 2GIG GC3e predecessor, the 2GIG Edge supports the same sensor lineups, included the encrypted 2GIG eSeries Sensors, the 2GIG 345 MHz Sensors, and the Honeywell 5800 Sensors. It also supports up to 100 zones, which is the same as the GC3e. There is a possibility that 2GIG might release a new sensor lineup of devices built exclusively for use with the Edge, but we have not seen any confirmation one way or another.

A very interesting discovery about the 2GIG Edge is that its internal LTE cellular communicator cannot be replaced, much like what we have already seen with the Qolsys IQ Panel 2 Plus. For us, this is a mixed bag, or a double-edged sword, if you will. On one hand, this means that you don't have to buy a communicator separately, and you will not have to install one inside the panel. But unfortunately, this means that you must replace the entire panel in the event that something goes wrong with the communicator. It also means that we may someday see all the 2GIG Edge Systems go offline at the same time due to a possible "LTE Sunset" that may happen someday in the future. That said, such an LTE Sunset wouldn't happen for a very long time.

Other features for the 2GIG Edge include its built-in WIFI, and its integrated Z-Wave Plus V2 700-Series Z-Wave Controller. That's right, this is the first system we know of to support Z-Wave 700-Series. That in itself is really exciting, as we expect this panel to be an unquestioned champ when it comes to automation. Alarm.com connectivity has also returned with the Edge, and you get all of the benefits of that platform once you get the system monitored with a proper service plan. This includes the ability to interface with smart home voice assistants like Google Assistant, Amazon Alexa, Amazon Echo, Siri Shortcuts, and so much more!

We won't go too in-depth on every new feature right now, but you can expect facial recognition, optional automatic Bluetooth disarming, Alarm.com Camera streaming, one-touch arming, emergency panic buttons, disarm photos, over-the-air (OTA) firmware updates, and so much more to be available with the 2GIG Edge. This is truly a great system to look forward to, and we hope that waiting doesn't push you over the edge of insanity.

We have some other 2GIG Edge accessories you can check out on our site right now, though none are currently available for purchase. We will be expanding upon these product pages as we learn more. These include:

• 2GIG Edge Cable w/ AC1 Barrel Connection - SKU: 2GIG-EDG-CBL
• 2GIG Edge Backup Battery - SKU: 2GIG-EDG-BATT
• 2GIG Edge Remote Keypad - SKU: 2GIG-EDG-RK
• 2GIG Edge Remote Keypad Battery - SKU: 2GIG-EDG-RK-BATT

Please comment below with any thoughts or questions you have about the 2GIG Edge. Are you excited about this system? Let us know. And stay tuned to our blog for more security news and updates coming real soon!

New products keep coming! We have two (2) new Qolsys IQ Panel 2 Plus Kits. There is the Qolsys QK9201-AK2P-840 with Verizon LTE and the Qolsys QK9202-AK2P-840 with AT&T LTE. Both are 2-1 PowerG Kits with a 319.5 MHz IQ2+ System, one (1) PG9914 Motion, and two (2) PG9303 Door/Window Contacts.

What makes these new kits different from our other IQ2+ System Kits is that these are 2-1 Kits (2 Door/Window Sensors + 1 Motion) with PowerG Sensors. Our other 2-1 offerings, the Qolsys QK9201-AK2C and the Qolsys QK9202-AK2C include Qolsys S-Line Sensors, rather than the PowerG Sensors included in these new kits. And all the other Qolsys IQ Panel 2 Plus PowerG Kits were in 3-1 or 10-1 sizes. But thanks to these new kits, you can now get a new 2-1 IQ2+ Kit with PowerG Sensors! These are fantastic wireless sensors that can work from up to 2,000 feet away from the IQ Panel 2 Plus System in open air, and they utilize 128-bit AES encryption for great security.

Your one choice with these two new kits is whether you want the 319.5 MHz IQ Panel 2 Plus w/ Verizon LTE or the 319.5 MHz IQ Panel 2 Plus w/ AT&T LTE. Other than the cellular carrier, these two kits are exactly the same. When deciding between AT&T and Verizon, just go with whichever network offers more reliable service in the area where the system will be used. Check coverage maps if you are unsure. Please note that we do not have 2-1 Qolsys IQ Panel 2 Plus Kits for the 345 MHz IQ Panel 2 Plus or the 433 MHz IQ Panel 2 Plus. Only the 319.5 Mhz version is available in a 2-1 kit.

With the Qolsys QK9201-AK2P-840 or Qolsys QK9202-AK2P-840, you get all of the same great benefits as any other brand-new IQ Panel 2 Plus System. This system supports up to 128 wireless zones, Z-Wave Plus technology, and a plethora of great features like optional automatic Bluetooth disarming, security camera live-streaming, four (4) configurable partitions, and so much more. By activating the system with a cellular monitoring plan that includes access to Alarm.com, you will be able to control the system from anywhere in the world using your phone.

We hope that you find these new 2-1 Qolsys IQ Panel 2 Plus PowerG Kits useful. They are great for any small home or apartment, where only a few sensors are needed. We also recommend these kits for previous Interlogix System users who are looking to upgrade to a newer 319.5 MHz system. Please comment below with your thoughts on these new kits. Remember to stay tuned to the Alarm Grid blog for more security news coming soon!

We have been made aware of a critical firmware issue affecting Qolsys IQ Panel 2 Plus Systems manufactured between Week 35 of 2020 (or Week 37 for some factory codes) and Week 05 of 2021. The issue causes systems to automatically reboot at times. We apologize for any resulting inconvenience.

According to Qolsys, all IQ panel 2 Plus Systems manufactured with a Date Code of G035 to G105 AND J037 to J105 are affected. This can be seen in digits 6 thru 9 of the system's Serial Number (SN) on the product box, on the back of the system, and in the Hardware portion of the About Menu in Advanced Settings.

If your system is affected, then you can download a special firmware update to correct the problem. In order to download this corrective firmware, your system must be one of the affected models (see above), and you must have the panel on Software Version 2.4.2 or higher (check the About Menu). You may also want to check out our Qolsys IQ Panel 2 Plus Firmware Update Page here if you need to update your system to 2.4.2 before running this patch.

If you meet the criteria, then you can perform the following steps to update the firmware:

1. Prepare IQ2+ System. Make sure your system meets the aforementioned criteria to receive the special update. In addition, have your system connected to WIFI. Your system should be plugged in for AC power, and it should not have a low battery.

Monitoring stations will eventually be able to push this upgrade over-the-air (OTA). If your system is in a location where WIFI is not available, the monitoring station should be able to push the update, but to do so via cellular data may incur a small fee. This will require that the panel is set up for monitoring service, including connectivity with Alarm.com.

2. Access Upgrade Software Menu. From the main system screen, swipe the small grey bar at the top, and choose Settings > Advanced Settings > enter the Installer Code (default 1111) > Upgrade Software. You are in the Upgrade Software Menu.

3. Enter Patch Tag. Find the Patch Tag field. Click on it, and enter firmware2. Make sure you enter firmware2 exactly. Press OK to confirm.

4. Apply the update. Choose "Upgrade Using Network". The update should then begin. It should take around five (5) minutes to complete, though it can take a bit longer in some cases. Do not touch the system during the update. The system should reboot once complete.

5. Verify the update. You can verify the update by repeating Step 2, except this time choose About > Software, instead of "Upgrade Software". The build number should display 0210219_sp1 to indicate a successful update.

This update should fix and/or prevent your IQ2+ System from randomly rebooting if it was part of the batch with the critical firmware issue. We hope that this helps any affected users overcome issues with the IQ2+ Systems. Make sure to stay tuned to the Alarm Grid blog for the latest news regarding Qolsys, the IQ Panel 2, and any other important security system news!