Industry News and Discussions Posts

Qolsys IQ Panel 2 and IQ Panel 2 Plus users will be pleased to learn that a new firmware update is available! Qolsys IQ Panel 2 Firmware Version 2.6.1 can be downloaded via patch tag right now. Alarm Grid recommends that IQ2 and IQ2+ users download the update at their earliest convenience.

Important Note: For those looking for the 2.6.1 Firmware File needed to update the panel using an SD Card, we will make that file available as soon as possible. Qolsys has not yet posted it. However, when the SD Card method is used, the panel will still need a WIFI connection, and active monitoring in order to be sure the panel updates properly. For this reason, unmonitored systems should not attempt this update method unless the user is absolutely sure the "Firmware2" update is not needed on the system. For those who need the "Firmware2" update, it is recommended that the Patchtag method of updating discussed below be used.

Before we get into how to download Firmware Version 2.6.1, we would like to discuss what the new update includes. This isn't a particularly loaded update, but it still includes some new features, plus some important fixes and general system improvements. For those reasons, updating at your earliest convenience is advised.

There is a new Sensor Group for motion sensors, that being Sensor Group (45) - Away/Stay Instant Non-Follower. This is just like Sensor Group (15) - Stay Instant, except that the new Sensor Group (45) will still have the system go into alarm if the sensor is faulted while the system is armed away or armed stay, even if an Entry/Exit Zone is faulted first. With the old Sensor Group (15), the system will not go into alarm if the sensor is faulted after (following) an Entry/Exit Zone. In other words, if you fault a sensor with Sensor Group (45) while the system is in its Entry Delay countdown, an alarm will occur, but if you do the same with Sensor Group (15) when the system is in its Entry Delay countdown, no alarm occurs.

For SD Card upgrades, there will be an auto-push of the "Firmware2" Patch from Alarm.com, assuming that the patch hasn't already been applied. This patch prevents certain IQ2 Panels from automatically rebooting at times. You can see more information about the Firmware2 fix from this prior blog post. The only other new feature release from the 2.6.1 release is that the IQ2 is now compliant with BS-8243 Standards in the United Kingdom.

All other changes for the IQ2 in 2.6.1 are general system improvements. As listed below:

• Fixed an issue regarding SRF Sensors, outlined in TSB 210705. This issue prevented legacy SRF sensors from communicating with the IQ2 properly following an AC power loss condition. More information on the issue can be found here.
• Stability improvements to dual-path communication with Alarm.com.
• Improved push notification of message center messages while on Photo Frame screensaver.
• Improved boot-up after performing a software update.
• Improved doorbell camera streaming and push alerts when the panel is in the lock screen.
• Alarm.com backend now shows username when arming/disarming from PowerG Keypads.
• Corrected issue with an improvement from 2.6.0 so that silent and audible panics triggered from the panel are able to properly report as different CID codes to the central station.
• Corrected issue from 2.6.0 involving daily & weekly communication tests with central station.

With that out of the way, let's explain how to apply the update! Like all of the other recent updates, users on Firmware Version 2.5.0 or 2.5.1 will need to stage upgrade to 2.5.3 first before upgrading to 2.6.1. But if you are on 2.5.3 or higher or on less than 2.5.0, then you can go right to 2.6.1. And as always, your system must be on at least 2.0.1 for any firmware update to be applied.

To get started applying the update, make sure your IQ2 or IQ2+ is plugged in and that its battery is charged. Your system must be connected to WIFI and actively monitored so that Alarm.com can determine if the Firmware2 update is required, and then send it to the panel via WIFI if it is. Begin from the main screen of the system. Press the small grey bar at the top. Pick Settings > Advanced Settings > enter the Installer Code if prompted (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.6.1 (must be entered exactly as shown) > OK > Upgrade Using Network. The update should then go through. Once it begins, do not touch the panel screen.

Remember, it will usually take about five (5) minutes for the update to be completed. You can then check the Software Version in the About Menu under the Software tab. This is good for confirming that the 2.6.1 Firmware Update went through as intended.

Please leave a comment down below with your thoughts on Qolsys IQ Panel 2 and IQ Panel 2 Plus Firmware Version 2.6.1. Don't hesitate to let us know about your experience with the panel or the firmware update. We want to hear your honest opinion and assist with any issues. Like always, stay tuned to the Alarm Grid Blog for more news and updates coming soon!

Qolsys recently released a service bulletin describing an issue with certain IQ Hardwire 16-F units. This issue affects both the small enclosure and large enclosure versions. Under certain circumstances, affected units can signal a false tamper/tamper restore message for connected zones.

Qolsys TSB #210708, which was released on July 8, 2021, describes this issue, and the corrective action Qolsys is taking to remedy the problem. They do not provide a lot of information regarding what "conditions" bring about this behavior. We have asked for more detail, and if more information is forthcoming, we will provide updates here in our blog.

Rest assured that only a certain number of these devices are affected, and we will provide users with the necessary information to determine if they have one of these units. Qolsys IQ Hardwire 16-F units that were manufactured outside of the window in question are not affected and should not exhibit this behavior.

How to determine if your Qolsys IQ Hardwire 16-F small enclosure (SKU: QS7133-840) is affected:

On the unit itself, or on the box that the unit came in, check the Revision Sticker. This will appear as a bar code on the sticker and will be marked with SN: and DL: If the 4th character of the SN, moving from left to right, is a "C" then the Qolsys IQ Hardwire 16-F small enclosure should be returned/replaced. This sticker may be found on the rear of the unit and may require that you dismount the unit from the wall to get access it.

How to determine if your Qolsys IQ Hardwire 16-F large enclosure (SKU: QS7134-840) is affected:

On the Qolsys IQ Hardwire 16-F large enclosure, the way you determine the revision is the same, but the revision information is different. On these units the revision to be on the lookout for is "B" rather than "C". This sticker should also appear on the unit itself as well as on the box that the unit comes in. Since these devices come from the factory with an enclosure, the sticker may be on the enclosure rather than the printed circuit board. Unfortunately, it may also be on the back of the enclosure, requiring that it be removed from the wall to be accessed. When reading the sticker, the 4th character when viewing the SN from left to right is "B" on affected units. See the example below:

Qolsys has pulled back available affected stock to correct this issue. Units that may have been affected, but have since been pulled back into manufacturing and reworked or replaced, will sport a sticker that says "TEST OK".

If you purchase a Qolsys IQ Hardwire 16-F that falls within the Revision range discussed above, but the item has a "TEST OK" sticker affixed somewhere on the packaging or the unit itself, then you do not have to worry about this issue. If you purchased a Qolsys IQ Hardwire 16-F prior to the date that this notice was released, and your device falls within the revision range discussed above, then you should contact your distributor to discuss replacing the unit. Per Qolsys, you should do this even if you haven't observed the behavior described in this Technical Service Bulletin.

If you are an Alarm Grid customer, and you purchased an affected unit from Alarm Grid, you can contact us at support@alarmgrid.com. We are here Monday - Friday from 9am to 8pm ET. If you prefer to speak to us by phone, you can reach us at 888-818-7728. It is our pleasure to assist you with any and all of your alarm needs. Stay safe!

We have learned from Alarm.com that some new features will soon be made available for the Alarm.com ADC-SWM150 Smart Water Valve and Meter. The new device features will be accessible on the latest version of the Alarm.com Mobile App for Android and iOS, Alarm.com Mobile App Version 4.19.2.

According to Alarm.com, iOS users "can select specific days to view their water usage and scroll back in the history to see how their usage has changed over time." The Alarm.com Mobile App will allow them to select specific days within the past thirty (30) days and view their water usage for the selected day(s). Users will also be able to review their usage history across the past 30 days. This is great for monitoring your water usage to make sure that you aren't being wasteful or letting your water conservation practices slip.

As for Android users, the new features seem to be a bit more limited, but the Android version of the app will still allow you to access an all-new "water usage graph" to check water usage across the last seven (7) days. All water-related activity will be found within the Alarm.com Mobile App Water Card, which is easily accessible from your Android or iOS device.

Keep in mind that the new Alarm.com ADC-SWM150 features may not be available just yet. They are being included with Alarm.com Mobile App Version 4.19.2. According to Alarm.com, the new ADC-SWM150 updates will be made available "in the coming weeks", so just keep your eyes open for these updates, and look forward to them coming soon! We know it's a bit early to get excited and eager, but we want you to hit the ground running once these features are available. Stay alert for the new Alarm.com Updates, and be ready once they are here!

If you aren't familiar with the Alarm.com ADC-SWM150, it is a Z-Wave Plus smart water valve that you can use to control the water supply for a location. It is great for turning the water OFF to prevent damage in the event of a serious flood or leak. Many users use these devices in conjunction with flood sensors, and they create smart scenes so that the water valve is CLOSED and the water is SHUT OFF automatically upon a flood sensor detecting a leak and alerting the security system. The unique aspect of the ADC-SWM150 is that it also includes a meter for monitoring and tracking your water usage over time. The ADC-SWM150 is fitted to water pipes of up to 1.25" (31.75mm) in size. It is typically installed by a plumber.

In addition, Alarm Grid recently began offering the Qolsys IQ Water Valve Kits that include both a water valve and a flood sensor. Unlike the ADC-SWM150, the Qolsys IQ Water Valve devices are a bit more DIY-friendly, as they are actually designed to be self-installed by end users, with no need to hire a plumber. However, a Qolsys IQ Water Valve Kit does not include any water meter for tracking water usage, like the one you receive with the ADC-SWM150. For users who decide upon the Qolsys IQ Water Valve Kits, they are available in two (2) distinct variants, those being the Qolsys IQWV908-KIT-PG (PowerG), and the Qolsys IQWV908-KIT-SL (319.5 MHz S-Line)

The Alarm.com ADC-SWM150 and the Qolsys IQ Water Valve Kits are available now on the Alarm Grid website. Do you have any thoughts or questions on these products? Leave a comment down below, and get the discussion flowing along - these are water valves after all! Our team is always interested in what you have to say about the newest security products and services. And of course, remember to keep checking the Alarm Grid Blog for more news and updates coming soon!

Alarm Grid is happy to announce that the Honeywell Home PROSIXRPTR Wireless Repeater is now available for purchase. The wireless repeater works with Honeywell Home and Resideo PROSIX Sensors and Honeywell SiX Sensors used with the ProSeries Security Panels, including the PROA7PLUS.

If you aren't familiar with wireless repeaters, these devices effectively double the range of compatible wireless sensors. This works by taking the wireless signal sent out from a wireless sensor and sending it out a second time, thereby effectively repeating the signal and doubling the sensor's range, assuming that the repeater module is placed strategically. The PROSIXRPTR is the first wireless repeater released from Resideo since the Honeywell 5800RP Wireless Repeater which is used to repeat the wireless signals of Honeywell 5800 Sensors. The new PROSIXRPTR is also the first-ever encrypted wireless repeater released by Resideo. Up to two (2) PROSIXRPTR devices can be used with a ProSeries System, with each repeater being placed in a different direction from a centralized ProSeries Panel.

There's a lot to take in with the PROSIXRPTR, so we'll do our best to cover everything here. The first thing we want to note is that the PROSIXRPTR is not a "plug-and-play" device, as you may be accustomed to with most wireless repeaters. In other words, the PROSIXRPTR will not begin repeating wireless signals until it is enrolled with a ProSeries Panel. These panels include the aforementioned PROA7PLUS, the Resideo PROA7PLUSC, the Resideo PROA7C, and the Honeywell Home PROA7. Any ProSeries Alarm System in need of a PROSIXRPTR Wireless Repeater must be on at least Firmware Version 3.591.92.0, which you can read about in greater detail here. The reason why the PROSIXRPTR needs to be enrolled with the alarm panel is because it is interacting with encrypted signals, and it needs to know sensitive network information to do its job successfully. Although you can have two (2) different PROSIXRPTR modules paired with a single ProSeries Panel, the two units will not communicate or "talk with" each other in anyway, and you cannot use a "series" setup to "triple" the range by having a sensor signal bounce off of one PROSIXRPTR to another PROSIXRPTR on its way to the panel. The PROSIX or SiX wireless signal will only be recognized by a single PROSIXRPTR, it will get repeated once, and will then end up at the ProSeries alarm panel.

There are other limitations affecting the PROSIXRPTR Repeater that should be discussed. While the unit can repeat SiX Sensors used with a ProSeries Alarm Panel on a high enough firmware version, the PROSIXRPTR cannot repeat the signals for SiX Series Sensors used on a Honeywell Lyric Security System. Remember, the PROSIXRPTR must enroll with the panel it is being used with. The unit has no way of integrating with the Lyric, and it cannot repeat wireless SiX Series signals used with that system. Unfortunately, Resideo never released a repeater for the Lyric and SiX Sensors, so that is just a limitation that Lyric users will have to live with, at least for now. The PROSIXRPTR also cannot repeat the signals of any legacy sensors that are being used with the Honeywell Home PROTAKEOVER Module. There are various legacy wireless repeaters available, so please reach out to us at support@alarmgrid.com during our usual 9am to 8pm ET M-F business hours if you need help figuring out which one to get for your alarm system.

One other thing we want to note with the PROSIXRPTR is that while it comes with its own transformer and backup battery, it does not come with any cabling for connecting the transformer. Make sure you have some around when you go to set it up. The unit supports a wire run of up to fifty (50) feet (~15.2 meters) when using 18 AWG cabling, and the maximum distance goes down if thinner cabling is used, so make sure to observe the permitted wire runs. Alarm Grid offers alarm wiring on its website if you need some. We even offer 10 ft., 15 ft., and 25 ft., pre-cut lengths of 22 gauge, 4-conductor wire. Or, you should be able to find some at your local hardware store. You can also use a Honeywell LT-Cable if you don't want to prepare your own wiring.

The PROSIXRPTR can be purchased on our website now! Please email us if you have any questions. Also, don't forget to leave a comment down below to share your thoughts on this new unit. We would love to hear what you have to say. And of course, keep paying close attention to the Alarm Grid Blog if you want to hear the latest security news, tips, and product releases. We'll be back soon, so stay posted!

The leading keypad option for the Qolsys IQ Panel 2 Plus is unquestionably the Qolsys IQ Remote. This innovative touchscreen keypad mimics the screen of an IQ2 or IQ2+, and it allows for security and automation control from a second on-site location. But sadly, it lacks a replaceable battery!

To be clear, the Qolsys IQ Remote does have a backup battery. When AC power for the IQ Remote is lost (either due to the transformer being unplugged or an electrical outage), the backup battery will keep it running for several hours. But like any rechargeable battery, the one inside the Qolsys IQ Remote has a limited useful life. And once that useful life is up, the battery cannot be replaced with a new one. This means that the IQ Remote Keypad will need to be plugged in at all times in order to be used. If AC power becomes lost for any reason once this happens, then the IQ Remote will immediately power down. Also, the keypad will then always show a low-battery warning that can never be cleared. While not completely debilitating, it is an unfortunate aspect of the Qolsys IQ Remote device.

When we spoke with Qolsys about this issue, they assured us that the IQ Remote battery is "very long lasting", and a user shouldn't encounter this issue for at least ten (10) years from the initial manufacture date, assuming that the battery is cared for properly. Additionally, the company has stated that they have not received any excessive reports of IQ Remote battery failures since its release more than five (5) years ago. But it's fair to expect that Qolsys might be hearing about this issue more frequently in about five year's time when a large number of Qolsys IQ Remote batteries begin failing! At least most IQ Remote Keypads are not carried or transported around, and most users just leave them mounted in a single location. If a user gets a backup generator for the device, then the issue might not cause serious problems.

Still, this is definitely a disappointing limitation of the Qolsys IQ Remote Keypad. We hope that Qolsys will see this message and consider updating the IQ Remote to support an end-user replaceable battery. A well-constructed device can certainly be used for more than 10 years, but it needs a replaceable battery option so that it can truly go the maximum distance. Also, for anyone considering the IQ Remote for use with an IQ Panel 2 or IQ Panel 2 Plus, we still think it's a great keypad option, and we still recommend using it. Just be aware that after ten (10) years or so, the battery will probably stop holding a charge and will begin not working as intended. The keypad will need to be plugged in and receiving power at all times once this happens, or else it will power down immediately. Our hope is that Qolsys redesigns the IQ Remote Keypad to put an end to this issue. Then a user can buy a new battery once the original reaches its end-of-life, install the new one, and keep using this great keypad!

For now, we would love to hear what you have to say about the Qolsys IQ Remote lacking a replaceable battery. Does this issue influence your decision in buying this keypad? Or do you think that it's not a major concern? Please let us know your thoughts in a comment down below. We're sure that many users who buy this keypad, and also those who have bought it in the past, may be surprised to learn that the device's backup battery cannot be replaced. And if we ever learn of Qolsys updating the IQ Remote to fix this issue, or releasing a successor keypad with a replaceable battery, then we will be sure to let you know in the Alarm Grid Blog so that you can make an informed buying decision. Please stay tuned for more security news and updates coming real soon!

And before we forget, we wish everyone in the United States a Happy Independence Day (4th of July) over this upcoming weekend! We are open today, Friday, July 2nd, and we will also be open for business as usual on Monday, July 5th. We look forward to serving you!

If you are looking for an affordable and effective way to monitor your home and see what's going on while you are away, then image sensors might be worth exploring. When used in conjunction with security systems, image sensors offer great function and convenience, all for a low price.

The simplest way to describe an image sensor is as a motion detection sensor combined with a still-picture camera. Unlike security cameras that capture full-motion video footage, most image sensors will only produce non-moving images. These are some of the most interesting and unique devices that you can use with a home alarm system. While image sensors certainly aren't for everyone, many end-users take full advantage of these peripherals and what they have to offer. Overall, image sensors can go a long way towards rounding out your security system and helping you get the most out of it.

Perhaps the best way to use image sensors is as alarm verification devices. If you live in a jurisdiction where verified response is required, then using image sensors is often the only option you can use to verify an intrusion, short of upgrading to full video monitoring service. Depending on the image sensor and system you are using, you may be able to achieve a setup where captured image sensor pictures are sent to the central station for immediate review. A trained operator can review the images and use them as sufficient proof of a crime in progress and use that as grounds for requesting emergency dispatch. You should check your local alarm codes and ask your monitoring company if verified response is enforced in your area. .Alarm Grid monitored customers can email us at support@alarmgrid,com. We respond to emails during our regular business hours of 9 am to 8 pm ET M-F.

You might be wondering why image sensors aren't more popular than they already are. While image sensors sound excellent in theory, and they often meet those high expectations in practice as well, they are somewhat quirky devices that can present a unique set of challenges. That's also not to mention that some image sensors have notable limitations and restrictions in how they can be used. This shouldn't scare you away from using them, but you should understand that you may have to overcome some obstacles to achieve the setup you want. And also understand that some systems cannot support image sensors in any fashion.

One thing to consider with image sensors is that they are always two-way communication devices. You might call them bi-directional sensors. With image sensors, it's not as simple as the sensor sending a signal to the alarm panel. The panel also needs to send signals to the image sensor. For example, if an alarm is triggered on the system, then the system needs to be able to tell the image sensor that an alarm has occurred, and the image sensor needs to capture a photo of the scene. Then the image sensor needs to turn around and send the image to the panel so that it can ultimately be distributed to an interactive security notification platform, and potentially the central station, and the end-user. The bi-directional communication is also what makes it possible for an end-user to request image sensor photos in real-time, when supported. Because of this, many alarm panels cannot support image sensors unless a specific image sensor transceiver module is added to facilitate two-way communication. And for some panels, image sensor support isn't even possible, as no compatible image sensors and/or image sensor transceivers exist for the panel.

Now that we have talked about image sensors in general, let's start exploring some of the specific models. To make this a bit more simple, we will try and focus on different options available on a panel-by-panel basis. Just like with regular sensors, image sensor support depends on which panel is being used. We will start by addressing the fact that most of the Honeywell Alarm Panels don't support image sensors, though there is an exception. The Honeywell Lyric, the Honeywell LYNX Panels, and the Honeywell VISTA Panels all lack image sensor support.

Interestingly though, the Honeywell Home and Resideo ProSeries Panels - PROA7PLUS, PROA7PLUSC, PROA7, and PROA7C - all have a fairly unique image sensor option in the Honeywell Home PROINDMV. This is the only image sensor presented in this blog that can be set to capture full-motion video (10 fps) or still motion images (320x240). Captured video and images can be viewed at the panel under Panel Camera History, with the ten (10) newest captures being available for viewing. Captured footage is also sent to Total Connect 2.0 for remote viewing. At the time of this writing, the PROINDMV is the only image sensor available for use with TC2. This also makes it the only image sensor we offer that can be used with an IP-only monitoring plan. We're sure that Resideo is also working on a way to make captured video and photos visible to central station operators, but we haven't heard of such a feature being set up just yet. There is also a downside to the PROINDMV in that you cannot use it to request video and/or images. In other words, no peek-in function is available for the PROINDMV, at least not at this time.

Moving onto the Alarm.com Security Systems, pretty much all of the most popular systems have some image sensor option available. It seems that Alarm.com has really embraced this technology and made it possible for almost all users to start using image sensors. We will start with the PowerG Image Sensors, which are some of the most popular image sensors we offer. As PowerG already operates using two-way communication, PowerG Image Sensors do not require any special modules or add-ons for support. You just need a system that supports regular PowerG Sensors, such as a Qolsys IQ Panel 2 Plus or a DSC PowerSeries NEO with an added PowerG Transceiver. And even better if you have an IQ2+ you will be able to view captured images from the alarm panel, in addition to viewing them from Alarm.com. One limitation however is that these image sensors will only capture images when they specifically trigger alarms on the system. Alarms caused by other zones will not result in the PowerG Image Sensors producing photos. There are currently two (2) PowerG Image Sensors, those being the DSC PG9934P Indoor Image Sensor and the DSC PG9944 Outdoor Image Sensor.

All of the other image sensors used with Alarm.com Systems require some type of hardware add-on for the panel. Sticking with Qolsys, adding the Qolsys IQ Card-IS to the original IQ Panel 2 will make it possible to enroll the Qolsys QZ81030-840 Image Sensor with the system. Technically, you can also add the IQ Card-IS to a newer Qolsys IQ Panel 2 Plus, but doing so will require it to "steal" the internal antenna used by the PowerG Daughtercard. This will result in the system having virtually zero useful wireless range with Power Sensors. As a result, anyone with an IQ Panel 2 Plus is strongly discouraged from going the route of the IQ Card-IS and QZ81030-840 combo, and just get PowerG Image Sensors instead. But if you do have an original IQ2, then using a QZ81030-840 with an IQ Card-IS is a great option.

The 2GIG Alarm Panels also support image sensors, but only if an image sensor module add-on has been added to the system. Starting with the 2GIG GC2 and its successor, the 2GIG GC2e, both systems can support the 2GIG IMAGE1 Image Sensor after a 2GIG XCVR2-345 Image Sensor Module has been added and installed. Unfortunately, for 2GIG GC2e users, adding the 2GIG XCVR2-345 will take away the system's ability to support 2GIG eSeries Encrypted Sensors. We have heard rumors in the past that a 2GIG XCVR2e-345 Image Sensor Transceiver Module would be specifically manufactured for the 2GIG GC2e so that the system could support both image sensors and encrypted sensors simultaneously, but it's looking increasingly likely as of late that such a release may never see the light of day. Even then, the 2GIG IMAGE1 is an older device, and it isn't known for producing the most detailed images. Still, for alarm verification purposes, it usually gets the job done. Both the IMAGE1 and the XCVR2-345 are still available on our website.

Moving onto the 2GIG GC3 and 2GIG GC3e, both of these systems support the 2GIG XCVR3-GC3 Image Sensor Module, to allow 2GIG IMAGE2 and 2GIG IMAGE3 Image Sensors to be paired. Don't let the need for the XCVR3-GC3 scare you away. The module is extremely affordable and very easy to install. It just uses a 4-wire connection with the system board, and it hangs out the back of panel. Unlike the issues experienced with the GC2e, adding the 2GIG XCVR3-GC3 to a GC3e will NOT take away the panel's ability to support 2GIG eSeries Encrypted Sensors. Furthermore, the supported image sensor devices for the XCVR3-GC3 are newer, and they are known for producing clearer images than the earlier IMAGE1. The 2GIG IMAGE2 is still relatively basic with its 320x240 QVGA resolution. But the 2GIG IMAGE3 really shines with its 640x480 VGA resolution, thereby making it one of the best image sensors on the market. These image sensors can be set to automatically produce images during alarm events, and a user can even manually request images using the "peek-in" feature on Alarm.com. All things considered, image sensor support for the GC3 and GC3e is surprisingly robust, and in our opinion, quite underrated. These really are some of the best alarm systems available for image sensor support, and we think more GC3 and GC3e users should take advantage of images sensors and what they can bring to one of these systems.

Unfortunately, we have to end this post with the sad story of image sensor support on the 2GIG Edge. While the 2GIG Edge has made a huge splash in the security industry, representing one of the most exciting panel debuts we have seen of late, image sensor support for the system is basically non-existent. To elaborate, the 2GIG Edge supports the same image sensor module add-on as the GC3 and GC3e, that being the 2GIG XCVR3-GC3, and it remains very easy to install, using the same 4-wire connection as before, and just hanging out the back of the panel. Once added, you can pair the 2GIG IMAGE3 Image Sensor with the Edge, but the 2GIG IMAGE2 is unsupported. We're glad that 2GIG chose the "better" of the two image sensors to work with the Edge, but we're still a bit surprised that the IMAGE2 can't interface with the Edge and the XCVR3-GC3 combo. Fortunately, just like with the 2GIG GC3e, adding the 2GIG XCVR3-GC3 to the Edge will not eliminate the system's ability to support 2GIG eSeries Encrypted Sensors.

However, and this is a big deal, the 2GIG Edge with 2GIG XCVR3-GC3 will only see the 2GIG IMAGE3 as a standard motion detection sensor. In other words, the Edge cannot receive any of the captured images from the IMAGE3. And since the Edge can't get the captured images, it therefore cannot forward them to Alarm.com and/or the central station. This makes the 2GIG IMAGE3 nothing more than a fancy motion sensor for the Edge. It's super unfortunate, and one of the saddest things to learn about the 2GIG Edge. There is a ray of hope though. 2GIG has stated that this behavior between the Edge and IMAGE3 is not intentional, and they are working on a firmware fix to provide true image sensor support for the Edge in the future. No ETA for a fix is currently available, but we are hopeful that the 2GIG Edge will one day be able to carry on 2GIG's legacy of having some of the best image sensor support in the industry. For more information, we have a blog on the limitations of the 2GIG Edge in regards to image sensor support, which you can view here. And you can certainly expect Alarm Grid to provide an update once image sensor support for the 2GIG Edge has been fixed and made to work as intended.

We hope that this post has opened up your mind towards adding image sensors to your security system. They really are some useful and handy devices when set up properly. Users in verified response jurisdictions who aren't quite ready to make the jump to video cameras and the more expensive monitoring plans that come with them can often get started with image sensors at very little cost. And with a bit of testing and configuration, yours can truly be great and help you keep your home safe. If you have any thoughts or questions about image sensors, please leave them in a comment down below. We are eager for some fun and enthusiastic discussion about image sensors and what they can offer for home security. And don't forget to keep checking the Alarm Grid Blog, as we will have some more great topics to cover and discuss in the near future.

In an effort to reduce false alarms, the city of Asheville, NC has revised existing policies regarding security systems. Central station operators responding to alarms in Asheville must now use Enhanced Call Verification (ECV) before dispatching. New fines and fees have also been introduced.

Asheville has had an alarm ordinance in-place since at least 2002. The newly revised ordinance was passed unanimously by the Asheville City Council during a recent meeting on June 22. No comment was made by the council in response to the unanimous passing of the revised ordinance. However, some local police representatives at the meeting spoke out in favor of the revised ordinance. For a complete look at the revised policies, you may review this staff report uploaded by the city of Asheville.

As part of the revised policies, the use of ECV is now required before a central station operator is permitted to dispatch the authorities in response to an alarm. This means that an operator must make a minimum of two (2) attempts to contact the end-user for alarm verification purposes before they can request that local Asheville authorities visit the scene. The use of ECV is not required for fire alarms or user-triggered panic alarms. It is also not mandated in cases where it has already been confirmed that a crime has been committed.

According to representatives of the Asheville Police Department (APD), the use of ECV reduces false responses by 40%. A report produced by the APD states that local Asheville authorities responded to more than 15,600 burglar alarms from January 2018 to May 2021. Of these, burglar alarms, 97% of them were concluded to be false. This equates to 15,132 false alarms. While those figures might seem very high at first glance, the reality is that many other jurisdictions also report similar issues. One example can be seen in Panama City, FL.

In addition to mandating the use of ECV, the city of Asheville has also introduced new fines and fees in relation to false alarms and the general use of alarm systems. Anyone who wants to legally operate an alarm system in the city must obtain a permit, at a cost of $25. This permit must then be renewed annually, at a cost of $10 per renewal.

The revised ordinance also carried over existing fines and penalties in relation to the misuse of alarm systems. Any registered user is basically given a warning for their first two (2) false alarms in a calendar. But any third or subsequent false alarm is deemed a "public nuisance", and a user will be charged fines of $50 for their third, fourth, and fifth false alarms within that time period. From there, the sixth and seventh false alarms will result in $100 fines, the eighth and ninth false alarms will result in $250 fines, and any tenth and subsequent false alarms in a single calendar year will result in $500 fines.

In situations where a user is found to be more than thirty (30) days late in paying a fee or fine will be fine an additional $25 as a late fee. A user may formally appeal any fine, though this will result in an "appeal hearing fee" of $50. This fee will be reimbursed in the event that the appeal is upheld. All appeals must be submitted in writing and filed in the police chief's office within ten (10) days of a fine being issued.

Furthermore, the city may elect to formally suspend all emergency service responses to any user responsible for more than ten (10) false alarms in a calendar year, as well as any user who is more than ninety (90) days behind on any alarm-related fee or fine. In order to have services reinstated, a user must have their alarm system formally inspected, receive training on the use of alarm system, complete an online alarm awareness class and test, and pay all outstanding fees and fines, plus a reinstatement fee of $50.

Overall, it's easy to understand why the Asheville City Council would feel compelled to toughen their policies against alarm systems. When roughly 97% of alarm responses are deemed to be the result of unnecessary false alarms, it makes sense to feel a bit frustrated. Perhaps even more unfortunate is the fact that most jurisdictions throughout the United States likely experience similar problems and issues in regards to false alarms.

However, policies like these often make it more difficult for responsible, law-obeying citizens to obtain and operate security systems. The truth is that the vast majority of security system users do not cause excessive false alarms. It's usually a very small minority of system users who ruin it for everyone else. At Alarm Grid, we believe that the best solution is to train alarm system users so that they can operate their equipment responsibly and not add to a growing problem. We do our part by training our monitored customers in the responsible operation of security systems and false alarm prevention. We strongly encourage every security system user to review our guidelines for preventing false alarms. Following those tips will go a long way towards easing the burden placed on police forces and discouraging local jurisdictions from taking the matter into their own hands by enacting policies like this one in Asheville, NC.

Fortunately, the policies in Asheville seem to be reasonable for the most part. Giving users warnings for the first two (2) false alarms caused in a year is appreciated. Mistakes happen, and usually the embarrassment of causing even just one (1) false alarm is enough to make a user extra cautious moving forward. On the other end of the spectrum, the fines for causing excessive false alarms - particularly the $500 fine for every tenth and subsequent alarm beyond that - are some of the most extreme that we have ever seen. But that being said, we totally understand the reasoning here. A user who is causing that many false alarms in a one-year period is clearly not operating their system in a responsible manner. Punishing such end-users for this reckless and careless behavior can certainly be argued as fair. Also, while we're never fans of charging users fees for basic system registration, the $25 initial fee and $10 annual renewal fee isn't worth getting upset over.

What we would like to see as part of any alarm ordinance policy enacted by Asheville, NC, or any other jurisdiction for that matter, is some protection against monitoring companies like Alarm Grid. The formal staff report put out by Asheville outlines the responsibilities and duties expected of alarm companies, and it doesn't mention fining them in any way. But on that same note it doesn't mention any specific protections for monitoring providers. We have seen some states enact specific laws that prevent local jurisdictions from levying fines and fees against monitoring companies. For example, Tennessee signed such a law in 2019, Iowa started enforcing one last year, and Georgia's new policy from earlier this year put an end to a controversial situation in Sandy Springs, GA, where alarm companies were being fined by the city.

Do you have any thoughts on the revised alarm policy in Asheville, NC? Does your city have any similar provisions put in place. Would such provisions discourage you from getting your home or business monitored. Share your thoughts in a comment down below. We would love to hear what you have to say. And stay tuned to the Alarm Grid Blog for more security news and updates coming soon!

Alarm Grid would like to make you aware of a possible issue when using a ProSeries Panel (PROA7PLUS, PROA7PLUSC, PROA7, or PROA7C) with an Ubiquiti Wireless Access Point (AP). Connection problems may occur if Auto Optimize is turned ON for the AP. To avoid issues, turn Auto Optimize OFF.

You may recall a similar issue that affected the predecessor panel from Honeywell Home and Resideo, the Honeywell Lyric. In that case, users had to disable the Auto Optimize Network feature for an Ubiquiti UniFi AP in order for a Lyric System to connect successfully. If a Lyric Panel was connected with an Ubiquiti UniFi AP, and then the Auto Optimize feature was enabled on the AP, then the Lyric would lose its WIFI connection with the Ubiquiti device. This would occur even if the Auto Optimize feature was turned ON due to an automatic update for the Ubiquiti AP. It was then later reported that Ubiquiti corrected the issue so that security systems were not booted from the network when the Auto Optimize feature was enabled.

In this case, it is the Honeywell Home and Resideo ProSeries Security Panels that are having issues with the Auto Optimize feature for Ubiquiti AP devices. Reports indicate that if the Auto Optimize feature for the Ubiquiti AP is turned ON, then the system may have trouble maintaining a stable WIFI connection. When the feature is enabled, a ProSeries Alarm Panel may be unable to connect with the network, or it may fail to reconnect with the network if the connection becomes lost. With that in mind, it is advised that you keep the Auto Optimize feature turned OFF for an Ubiquiti Access Point if a ProSeries System is connected. Please refer to the manual for your Ubiquiti AP for more information on how to do this. Alarm Grid has also released a very general FAQ outlining potential WIFI issues for ProSeries Panels, which you can view here.

Don't forget that a ProSeries Panel needs a WIFI card in order to connect with a WIFI network. This can be a Honeywell Home PROWIFI, which is a standalone WIFI module, or a Honeywell Home PROWIFIZW, which doubles as both a WIFI card and a Z-Wave Plus home automation controller. The Honeywell Home PROA7PLUS and Resideo PROA7PLUSC both contain a PROWIFIZW from the factory, so no add-on module will be needed. On the other hand, the Honeywell Home PROA7 and Resideo PROA7C do not have a WIFI module pre-installed from the factory, so you will need to add one of the aforementioned units in order to get one of those systems connected to WIFI.

Hopefully this post has helped at least one user in correcting issues between their ProSeries System and their Ubiquiti Access Point. If you have any experience using a Honeywell Home or Resideo ProSeries Security System with an Ubiquiti Access Point, or if you just want to discuss ProSeries Alarm Panels in general, then please share your thoughts in a comment down below. We are always interested to hear what you have to say. And remember to stay tuned to the Alarm Grid Blog for more helpful news and updates coming soon!

Alarm Grid has learned that its supplier for Honeywell Home and Resideo ProSeries Panels will have ProSeries Alarm Systems pre-installed with the latest Firmware Version 3.591.92.0 in-stock and ready to ship starting on June 28th. This is is great news for anyone considering these systems!

For reference, the ProSeries Security Panels include the Honeywell Home PROA7PLUS, the Resideo PROA7PLUSC, the Honeywell Home PROA7, and the Resideo PROA7C. When these systems were first released, they did not include local programming support, meaning that all system programming, including the enrollment of new sensors, had to be completed remotely by the user's alarm monitoring company. It wasn't until System Firmware Version 3.591.92.0 that Local Programming Mode became available, allowing end-users to program their ProSeries Systems themselves. In addition to Local Programming Mode, the update also introduced support for additional PROSIX Series Sensors, common lobby partition support, local alarm mode, severe weather alerts from Total Connect 2.0, and more. If you would like more information on Firmware Update 3.591.92.0, we strongly encourage you to view this blog on the subject.

It is important to note that just because you order a ProSeries Alarm Panel on or after June 28th does not necessarily mean that the system you receive will have Firmware Version 3.591.92.0 pre-installed. It is possible that our supplier may still have older stock to get rid of first, and they may not begin shipping panels with Firmware Version 3.591.92.0 pre-installed until their older stock has been depleted. We have no control over which stock they decide to ship, so we cannot predict whether the panel you receive will be on the latest firmware or older firmware. You can check the firmware version for your ProSeries Panel after it has been powered on by clicking on the three (3) horizontal bars menu button on the home screen, and then selecting Tools, entering the system's Installer Code (default 4112), selecting System Information, and then clicking on the General field. The panel's installed Firmware Version will be displayed on the screen. Remember, you need Version 3.591.92.0 or higher for local programming support.

If you receive an older ProSeries Alarm Panel without the latest firmware, then it is not the end of the world. Once you get the system activated for alarm monitoring service with Alarm Grid, or with another company, the firmware can then be pushed down over-the-air (OTA) to the ProSeries Panel. Please note that this will require an active internet communication pathway for the ProSeries Panel. The Honeywell Home PROA7PLUS and Resideo PROA7PLUSC can readily connect with a WIFI network for this purpose, thanks to the Honeywell Home PROWIFIZW Module that comes pre-installed inside these systems.

But if you have a PROA7 or a PROA7C, then you must add a PROWIFIZW or a PROWIFI to get the system connected to the internet before a firmware update can be sent down. Keep in mind that a ProSeries System cannot receive a firmware update across cellular. This means that it will not be possible to send a firmware update if the ProSeries Panel is using a Honeywell Home PROLTE-A or Honeywell Home PROLTE-V as its only communicator. You must add one of the aforementioned IP communicators and connect the system to a WIFI network for the firmware update to be sent down. Additionally, the system must be activated for monitoring, must have AC power, must have a battery present iin the panel, and must not have an alarm memory condition at the time the firmware update is sent down. If these conditions aren't met the process will fail.

If you are an Alarm Grid monitored customer and you need to request a firmware update for your ProSeries Security System, then you should email us at support@alarmgrid.com to get started. Remember that our business hours for checking and responding to incoming emails run from 9 am to 8 pm ET M-F. If you have any thoughts or personal experiences with the ProSeries Panels from Honeywell Home and Resideo, then please share them in a comment down below. We would love to hear what you have to say. And remember to keep checking the Alarm Grid Security Blog for more news and updates coming soon!

The Security Industry Association (SIA) recently announced the winners of the 2021 SIA New Product Showcase Awards. We are pleased to say that the 2GIG Edge was named as an Honorable Mention in the field of Smart Home Solutions. Congratulations 2GIG and Nortek for your continued success!

Determined by a panel of experienced judges, the New Product Showcase Awards, also called the NPS Awards, have been presented since 1979. The purpose of these awards is to recognize innovative security products, services, and solutions that benefit the industry and end-users alike. This year, 35 judges determined the award winners in more than 25 product and service categories. 2GIG, along with their parent company of Nortek, was recognized as an Honorable Mention in the Smart Home Solutions Category for the new 2GIG Edge Panel.

It's no surprise that the 2GIG Edge would be recognized for its smart home capabilities. The alarm panel and smart home controller is a force to be reckoned with in terms of automation. It includes a built-in Z-Wave Plus V2 Controller, which is also known as a Z-Wave 700-Series Controller. This represents the latest and greatest Z-Wave technology, as the 700-Series Z-Wave devices can go at least ten (10) years between battery changes, and they support signal hops of up to (200) feet each for extended wireless range.

That's not to mention that all Z-Wave 700-Series devices support the powerful S2 Security Protocol for greater wireless protection. 2GIG has even released a 700-Series Z-Wave Smart Thermostat, the 2GIG STZ-1, that pairs perfectly with the 2GIG Edge Alarm System. To learn more about 700-Series Z-Wave in general, please check out this blog we put out on the subject when the technology was still brand-new. The blog was written before we fully understood the protocol, but it should still do a pretty decent job of explaining it if you are totally unfamiliar with the subject.

As you may know by now, the 2GIG Edge also connects with the Alarm.com platform when the system is monitored. This platform makes it possible to control connected smart devices remotely from anywhere in the world. Any smart device paired with a monitored 2GIG Edge Security System will appear on the Alarm.com platform for remote access. You can then use the Alarm.com Mobile App on your phone to control the connected devices. You can also create powerful Alarm.com Smart Scenes and automations to have the connected devices respond automatically to predetermined system events and/or operate on a set schedule. This is great for saving money on energy bills, while also making your life much more convenient. Alarm.com even allows for geo-fencing through their Geo-Services technology so that smart devices activate once you are within a predetermined radius of your home.

Alarm Grid offers congratulations to 2GIG and Nortek for the continued success of the 2GIG Edge. This system is truly exceeding expectations, and it is one that we think can be a staple in the security and automation industry for many years to come. If you have any thoughts on the 2GIG Edge, please leave them in a comment down below. We would love to hear what you have to say. And remember to stay tuned to the Alarm Grid Blog for more news and updates coming soon!