Product Announcements Posts

Multiple sources have recently distributed notices regarding the Rogers 3G network. Rogers plans to sunset the 3G network on July 31, 2025. This differs from the original planned sunset on March 31, 2025. Once the network has been shut down, Rogers 3G communicators will soon begin to fail.

AT&T and Verizon ended their 3G service in 2022, but Canadian customers have had a few extra years to upgrade their devices. Now, Rogers is focusing on improving its faster LTE and 5G networks and needs to shut down the older 3G equipment.

If your system uses a Rogers 3G cellular communicator, you'll need to update it soon. Without an upgrade, eventually your system will not send alarm signals, including life-safety signals like fire and carbon monoxide alarms. This will also cause the system to display error messages.

Alarm Grid is here to help our Canadian customers upgrade their alarm systems before the Rogers 3G network shutdown. We'll be contacting you to discuss your upgrade options. Depending on your system, you may need a full upgrade or just a communicator upgrade. We'll work with you to find the best solution.

If you're not an Alarm Grid customer, we still offer a wide variety of FAQs geared toward upgrading systems and communicators. if you go to alarmgrid.com you'll find a list of these FAQs. You can also use the search bar at the top of the page to perform your own search with more specific criteria.

If you have an alarm system that is currently not monitored, or if you're not satisfied with your current service, Alarm Grid offers low-cost, no-contract monitoring plans for most systems. If you're interested in signing up for monitoring, but you're unsure whether we can monitor your system, reach out to support@alarmgrid.com.

Let us know what system you have, and if you're not sure, send us a picture of the system. From there, we may ask for more information. Once we know your system type, and whether we can access the required programming, we'll let you know if we can monitor your system. From there, you can sign up for monitoring.

If you sign up for a Self-Monitoring Plan, once the system or communicator has been upgraded and the required information has been provided, we'll create your account and email you with the login information.

If you sign up for a Full-Monitoring Plan you'll set an appointment for activation. You'll need to install the new communicator or system prior to your activation appointment. If you need support during that time, you can call us at 888-818-7728 (M - F, 9:00 am - 8:00 pm EDT). You can also email us for support, or use our chat support feature during regular business hours.

We'll give you the knowledge you need to replace any equipment necessary. You can purchase that equipment from Alarm Grid or, if you prefer, from other suppliers. Once your system is registered, we'll perform any required testing, discuss any monitoring details for Full-Monitoring Plans, then wrap things up.

Resideo and Honeywell Home unveil a new wall mount and charging station for PROWLTOUCH and VISTAHTCHWLC keypads. Redesigned with a 9VDC transformer, the PROWLTOUCHWA allows longer wire runs between the power outlet and the unit and offers improved stability while using wall-mounted keypads.

The original wall mount for PROWLTOUCH and PROWLTOUCHC keypads, the PROWLTOUCHWM, utilized a 5VDC power supply. This lower voltage restricted power wiring to a maximum of 34 feet (10.3 meters) when using 18 AWG wire. This limitation rendered the PROWLTOUCHWM unsuitable for some applications. Furthermore, when the touchscreen keypad was mounted on the PROWLTOUCHWM and used for system control, the keypad exhibited instability and a tendency to move.

With its 9VDC power supply, the PROWLTOUCHWA supports wire runs that are up to 277' (84m) long. That's more than 500% longer than with the PROWLTOUCHWM! The redesign also improves the stability of the keypad while it is mounted. So, no more "Galloping Gertie" while you try to control your system.

Wire Gauge and Length Chart For PROWLTOUCHWA

The PROWLTOUCHWA and PROWLTOUCHWM use different power supplies (9VDC and 5VDC, respectively). These power supplies are not interchangeable*. Using the 9VDC power supply with the PROWLTOUCHWM could damage the touchscreen keypad during charging. This is due to the incompatibility of the PROWLTOUCHWM's internal circuitry with the higher voltage.

*Per Resideo, there will be a very limited number of PROWLTOUCHWM units that can work with the 9VDC power supply. These units will have a date code on the product, which signifies their ability to support the higher input voltage.

Both the Honeywell Home PROWLTOUCHWA wall mount and the Honeywell Home PROWLTOUCHDM desk mount provide the convenience of a fixed keypad location with integrated battery charging. However, these mounts also offer the flexibility to detach the keypad for portable use. This is especially helpful during tasks like adding zones or programming Z-Wave devices, which often require direct interaction with the device being configured.

Due to the design modifications required for enhanced stability of the keypad when mounted, the PROWLTOUCHWA is no longer compatible with installation using a standard gang box. This is a minor inconvenience when compared with significant gains in stability and overall performance.

Alarm Grid has discontinued the original PROWLTOUCHWM and is now pleased to offer the enhanced PROWLTOUCHWA. If you haven't explored wall or desk mounting options for your touchscreen keypad, it is an add-on that we can wholeheartedly recommend. The ability to detach the keypad for mobile use during programming is game changing. Whether you have a new VISTAH3, a PROA7, or a PROA7PLUS system with an add-on touchscreen, this is a product that will quickly prove its worth.

In an email last week, Johnson Controls, the parent company of Qolsys, announced the discontinuation of both the Qolsys IQ WIFI and the Qolsys IQ WIFI 6. These purpose-built routers, accessible via Alarm.com, were meant to prevent security equipment disconnections due to end-user errors.

We first told you about the IQ WIFI 6 in October 2022. It offered an elegant solution for users with security systems. The IQ WIFI 6, designed to act as the router while IQ WIFI units functioned as Wi-Fi nodes, created a mesh network with a unique security partition accessible only by the alarm dealer.

This, combined with remote access through Alarm.com, prevented costly service calls when customers made changes to their network, then inadvertently neglected to update their security system components.

Unfortunately, it didn't catch on. End-users interested enough in their network to invest in a specialized router prioritized optimizing their network for gaming or streaming video, rather than ensuring reliable connectivity for their security systems and WIFI cameras.

If you own an IQ WIFI 6, rest assured it will continue to function as usual. Alarm.com has pledged ongoing support, allowing dealers to remotely access and troubleshoot internet connectivity for your system. The IQ WIFI is not accessible through Alarm.com, so with the end-of-sales notice, they will no longer offer live setup support for the IQ WIFI.

Alarm Grid has discontinued both the IQ WIFI and IQ WIFI 6 on our website. We do not maintain stock, and our distributor has very limited inventory available. To avoid accepting orders that we cannot fulfill, we have decided to discontinue both products immediately.

The discontinuation of the IQ WIFI and IQ WIFI 6 raises concerns about the future of these products. If you're an existing user, we'd love to hear about your experiences with these devices. Share your thoughts and any concerns you may have in the comments below. It's frustrating when a purchased product is discontinued by the manufacturer. Alarm Grid is here to help our customers in whatever way we can.

Update 11/25/24: This issue appears to have been resolved. Resideo has not provided any information as to the cause of the issue, or the date and time of resolution.

Resideo is currently experiencing an issue with welcome emails for new Total Connect 2.0 accounts. These emails are not going through. Instead, dealers are instructed to enter the phone number and carrier for the user's mobile phone and the account welcome information will be sent via SMS.

When Alarm Grid employees create a new Total Connect 2.0 account we customarily use the email address as the customer's user name. A welcome email is then generated when we commission the account. Within this email, the customer has a link to set their password for Total Connect 2.0.

Unfortunately, as of late Monday, November 18, 2024, a technical issue has prevented some email confirmations for new accounts. Until the issue is corrected alarm dealers, including Alarm Grid, are asked to create accounts as normal using the email address as the username.

But prior to commissioning the account, dealers must replace the email information with the customer's mobile phone number, and specify the phone carrier. Then, when the account is commissioned, rather than a welcome email, the customer will receive a welcome text message via SMS.

This text will include the crucial link that allows the customer to set a password for their TC2 account. Without this password, the customer won’t be able to access their newly created account to remotely control their alarm system and any connected smart home devices.

As noted above, Resideo is aware of this issue and is working to resolve it. We'll keep you updated whey they notify us of any changes. If you have any questions, or if you're an Alarm Grid customer who failed to receive a welcome email for your newly created TC2 account, please reach out to support@alarmgrid.com with questions. We're here Monday - Friday from 9:00 am to 8:00 pm EST.

Resideo’s recent MyWebTech Technical Notification #114 warns of potential range issues with certain 5800MINI transmitters. These units may have a poorly placed FCC sticker inside the cover, hindering their ability to communicate with the receiver. Both 5800MINI and 5800MINIBR are affected.

There are a number of circumstances that could cause range issues for a transmitter. Large metal objects such as appliances, duct work, and even some mirrors can affect the transmission path of a sensor. Even if the obstacle is not within a direct line-of-sight between the sensor and the receiver, the signal can be bounced away from the receiver. This may happen intermittently or consistently.

It's important to note that this issue is specific to a limited number of sensors. To identify affected units, you'll need to check the packaging. Look for a date code of 2429 or 2431 (YYWW format, indicating the year and week of manufacture). The packaging will also have the designation "Made in Taiwan." If your sensor matches these criteria, it may be impacted by this issue.

If you suspect your sensor is affected, it's crucial that you leave the metallic FCC sticker in place. Removing or tampering with the sticker is illegal and could void the warranty. Instead, you should contact your security system provider for further assistance.

If you are an Alarm Grid customer, send an email to support@alarmgrid.com. We will reach out to troubleshoot with you further and will perform a warranty replacement if we determine that the product is the issue. It is important that we perform regular troubleshooting, particularly if you no longer have the product packaging to verify the date and location of manufacture.

Alarm Grid is excited to offer the new Alarm.com ADC-SVR210 Stream Video Recorder! This new recorder offers local video storage, with a 1TB or 2TB hard drive. It seamlessly integrates with most existing Alarm.com cameras and boasts wide compatibility with ONVIF Profile S and VAPIX cameras.

The ADC-SVR210 Stream Video Recorder measures 7.7" W x 7.9" D x 5.5" H (14.5cm x 20cm x 13.9cm):

Alarm.com Stream Video Recorders (SVR) offer customers the option of recording video 24/7. Without an SVR, Alarm.com limits the number of clip uploads available to each video customer per month. This allows Alarm.com to ramp up their cloud storage capabilities in line with the number of current and expected active video accounts. Without clip limits, this would be more difficult to do.

Some video customers may need access to more clips, or extended video playback. There are expansion packs available for customers who exceed their monthly clip limit due to unusual or unforeseen circumstances. But for others, the need for more clips may be the rule, not the exception.

For those customers the ADC-SVR210 offers a tidy solution. With the ADC-SVR210 video is stored locally on the recorder's hard drive. The ADC-SVR210 is available with either a 1TB or a 2TB hard drive. A monitor can be connected directly to the SVR and video can be viewed from it at any time.

Not all cameras are compatible with the ADC-SVR210, but most are. Below is a list of the recommended Alarm.com wired ethernet cameras. Many of these support Power Over Ethernet (POE) and are part of the Alarm.com commercial camera lineup:

• VC727P
• VC827P
• VC847PF
• VC728PF
• VC838PF
• VC725
• VC726
• VC736
• VC825
• VC826
• VC836
• VDB755P
• VC729P

In addition, the following Indoor and Indoor/Outdoor WIFI cameras can be used with the ADC-SVR210. If a camera has no link, it indicates that it has been discontinued:

• ADC-V515
• ADC-V523/ADC-V523X
• ADC-V723/723X
• ADC-V724/724X
• ADC-V521IR
• ADC-V522IR
• ADC-V721W
• ADC-V722W

Unlike previous Alarm.com stream video recorders, the ADC-SVR210 can integrate with third-party cameras that support ONVIF Profile S or VAPIX. ONVIF Profile S is a standardized protocol designed for IP-based video systems. VAPIX is an API (Application Programming Interface) for Axis Communications' cameras. The VAPIX API allows Axis cameras to integrate with a wide range of products on different platforms.

ONVIF stands for Open Network Video Interface Forum. This is a security standard that ensures devices from different manufacturers can work together. They use profiles to categorize products. Each profile has a fixed set of features and specifications that every compatible device must adhere to. A device can support more than one profile. You can see the specifications for Profile S here.

Per the ONVIF website, "ONVIF is a leading and well-recognized industry forum whose mission is to provide and promote standardized interfaces for effective interoperability of IP-based physical security products." The forum includes many equipment manufacturers. Some member companies you may recognize include Axis Communications, Honeywell, HIKVision, Canon, Bosch, Intel, Johnson Controls, and more.

A Profile S device (camera) sends video information over an IP-based network. A Profile S Client, like the ADC-SVR210, can configure, request, and control video streaming over an IP network provided by Profile S devices. It is the ADC-SVR210 software that allows it to comply with ONVIF Profile S. This improved compatibility offers greater flexibility when choosing security cameras for your system.

Specifications For The ADC-SVR210:

• Recording Channels: Up to 8 cameras
• Video Input: 8 channels, 70 Mbps total
• Local Display Capabilities: Live view, recorded playback, clip export
• Local Display Output: 1 x HDMI
• Local Clip Export: Available (1 x USB 3.0 and 2 x USB 2.0)
• Internal Storage: (1) 3.5" HDD, SATA 6 Gb/s, (2TB total)
• Dimensions (WxDxH): 7.7 x 7.9 x 5.5" (14.5 x 20 x 13.9 cm)
• Operating Temperature: 32℉ - 104℉ (0℃ - +40℃)
• Compliance: FCC Class A, IC, CE Class B, UL Listed, NDAA
• Included Accessories: AC power adapter, Ethernet cable, QR card with code that links to this digital installation guide
• Requirements: Power: Standard Electrical Outlet ; Network: Ethernet connection to broadband internet
• PoE Power Adapter: 12V DC
• Max Weight: 2.55 lbs (1.16 kg) with 3.5", 2TB HDD installed

In a prior post, we told you about a mandatory SkyBell firmware update for Total Connect 2.0 users. For most, a prompt from TC2 allowed them to update. They could skip the update, but eventually, it was forced. If you set your SkyBell up through the SkyBell app, your experience may differ.

The full details of why the update is happening and, for the most part, what to expect from the process is included in the prior post, so if you are a SkyBell and TC2 user, we highly recommend you read it. We've seen a few hiccups with the upgrade with some customers encountering a few difficulties. Nothing major, though.

If you happen to be a user who set your SkyBell up using the native SkyBell app, prior to associating your SkyBell with Total Connect 2.0 your update and migration process may be slightly different. You should be receiving an email from SkyBell with steps to follow to complete the process.

This email will be sent to the email address used when initially setting up the SkyBell. So, if you fall into this category, be on the lookout for an email from SkyBell Technologies. It should look something like this:

Dear [First Name] [Last Name],

We are reaching out to inform you about an important update that will improve the performance and reliability of your SkyBell [doorbell model]. Action is required to continue receiving doorbell notifications.

Your SkyBell doorbell has been moved to Total Connect app. This transition will ensure that your doorbell functions smoothly. To restore full functionality to your doorbell, please follow the steps below:

1. Open your Resideo Total Connect 2.0 (TC2) app. Your doorbell will be listed as offline.
2. Tap on your offline doorbell and log in with your SkyBell username and password* when prompted.
   • If you don't remember your password, you can reset it in the SkyBell HD app.
3. Your doorbell will come back online, and you will start receiving notifications again.
   • Please note, your doorbell camera settings will be reset to default. You can easily adjust them in the Resideo TC2 app.

Important: Your doorbell will only work in the Resideo TC2 app. Until you complete these steps in the Resideo TC2 app, you won't be able to receive doorbell notifications or event updates.

After completing these steps, you will no longer need the SkyBell HD app. We recommend deleting it from your phone.

Thank you for taking the time to upgrade your doorbell to the Resideo Total Connect 2.0 app. If you have any questions, please contact your Resideo security professional.

The exact wording of this message may differ slightly, but you get the gist from the example above. The important thing is that you receive the message and follow these steps to make sure your SkyBell doorbell is upgraded. This upgrade is basically about moving your SkyBell completely away from the SkyBell HD app. Once the upgrade is complete you will only be able to access your SkyBell doorbell through Total Connect 2.0.

This notice was provided by Resideo to let customers know that if they receive a message like the one above from SkyBell Technologies, it is a legitimate email and Total Connect 2.0 customers should follow the steps outlined to update their SkyBell video doorbell device. Failure to do so will eventually lead to the SkyBell being unusable with Total Connect 2.0.

We recently posted about the Alarm.com Today Widget being retired in app update 5.6.0 and iOS update 18. At that time, we advised you that new iOS widget options would be coming soon. Now those new widget options are right around the corner, so we want to discuss them in a bit more detail.

You may be wondering, "What is a widget?" Merriam Webster currently defines a widget as: 1: A gadget. 2: An unnamed article considered for purposes of hypothetical example. 3: A small software application that is designed to provide a specific piece of information (such as news, weather, or traffic updates) or a specific function (such as taking notes or controlling another application) on demand. For our purposes it is the third definition we'll be exploring further.

In the next few weeks three (3) separate widgets will be available for the Alarm.com app. They are the System Control Widget, the Saved Clips Widget, and the Safety Button Widget. Alarm Grid does not yet offer the Safety Button feature, so we'll concentrate on the first two options in this post.

System Control Widget

The System Control Widget is customizable and allows a user to perform single-touch commands of their smart home devices and alarm system without opening the Alarm.com app.

Requirements:

• An Alarm.com account with at least one supported device.
• The Alarm.com iOS App version 5.7.0+.
• Apple's iOS version 17+. On lower iOS versions, the Alarm.com widget won't display in the widget gallery.
• You must select Keep Me Logged In to use the widget feature.

When you begin setting up the widget, you can set the size to either small or medium. You can also choose whether you want the widget to be displayed on the Home Screen or on the Today View. When a small widget is selected you can configure up to four (4) actions. When medium is selected you can configure up to eight (8) actions.

Capabilities:

• Quickly arm stay, away, or disarm with a single tap.
• Configure one-touch control of lights, locks, gates, and other automation devices.
• Run pre-configured scenes to control routine automations with a single tap.
• See a device icon, name, and current status at a glance.
• See a timestamp of when the widget last updated. An update automatically occurs every 30 minutes or any time you open the customer app.
• If you have multiple systems linked to your login, all devices from all systems are listed during widget configuration. You can choose which devices you want included. System names are NOT included in the widget, so be sure to include system identifying information when naming scenes.
• The Saved Clips Widget and the System Control Widget can be used together on a single iOS device.

Saved Clips Widget

With the Saved Clips Widget, customers with Alarm.com video access can view saved clips without opening the Alarm.com customer app. This widget can be configured to show from four (4) to 12 thumbnails of saved video clips. The number of thumbnails will depend on the selected widget size. By tapping a thumbnail, saved clips can quickly be viewed.

Requirements:

• An Alarm.com Service Package with Video Analytics. Clips captured without video analytics cannot be viewed in this way at this time.
• Alarm.com iOS app version 5.7.0+
• An iPhone or iPad using version iOS 15+

This widget allows you to keep up with various events around your home or office. You can quickly check thumbnails of video clips and then view the actual clip with a single tap. Tapping a thumbnail will open the customer app, allowing you to view the full clip.

• Multiple Saved Clip Widgets can be added, allowing the customer to customize their experience. This is particularly helpful for users with multiple linked systems.
• The Saved Clips Widget and the System Control Widget can be used together on a single iOS device.
• Home screen widgets can be configured as small, medium, or large and the larger the widget, the more video thumbnails can be displayed.
• The widget can be configured to include one camera, all cameras, or a single camera group.
• Home screen widgets can be used as an alternative to video clip alerts. This may be particularly helpful in active homes or high-traffic businesses as the widget automatically updates through the day with analytics-triggered captured clips.

Enable Either Widget On The Home Screen or within the Today View:

1. When adding to the Home Screen press and hold an empty space within the Home Screen until all the app icons begin to jiggle.
2. When adding to the Today View, from the Home Screen, swipe toward the right. This will bring you to the Today View. Press and hold any empy area within the screen until the icons begin to jiggle.
3. At the top left, tap the Add (+) icon.
4. You can search for Alarm.com to find the Alarm.com Widget, or scroll down and tap on the Saved Clips Widget.
   
   
5. Select a size based on which widget you're configuring.
6. Tap Add Widget.
7. Tap and drag the widget to the desired location in the Home Screen or within the Today View.

Alarm Grid offers the latest wireless keypads, compatible with IQ4 and IQ Pro panels. The Qolsys IQ Keypad-PG is a simple capacitive touch keypad, while the Qolsys IQ Keypad Prox-PG adds a prox tag reader for easy use. Both keypads offer PowerG's impressive range for reliable communication.

Below is the IQ Keypad Prox-PG. The bullseye symbol in the lower right denotes the proximity reader:

As wonderful as a big, beautiful touchscreen interface is, sometimes you just need to arm or disarm the system and don't want to walk to the panel to do it. Maybe you're entering or exiting through a seldom-used basement door or planning to hang out in the garage when you arrive home. A secondary arming and disarming station can come in handy, for a wide variety of reasons.

Enter the two (2) new PowerG keypads available from Qolsys. The Qolsys IQ Keypad-PG is a basic wireless keypad that allows you to disarm by entering a valid code through the number pad. It has icons for single-touch Night, Away, and Stay arming when secure arming is disabled. When secure arming is enabled, arm using any valid user code.

If you can arm through the touchscreen without entering a code, then Secure Arming is disabled. You can change this setting by tapping the gray menu bar at the top of the screen, above the date and time, then tapping Settings > Advanced Settings > Enter Installer or Dealer Code (1111 or 2222 respectively, by default) > Installation > Security & Arming > Secure Arming. This feature is disabled by default. That means, by default, you can arm the system without entering a valid code.

When we talk about the IQ4 panels, we're talking about the IQ Panel 4, the Qolsys flagship, top-of-the-line, feature-rich touchscreen panel. Also included is the IQ4 Hub, another touchscreen panel with a slightly trimmed-down feature set. And finally, the IQ4 NS rounds out this panel lineup. The IQ4 NS is a budget-friendly option with nearly identical features as the IQ4 Hub, minus the touchscreen interface. All these panels support the IQ Keypad-PG and the IQ Keypad Prox-PG and prox tag arming/disarming. Just be sure the panel has the latest firmware.

IQ Keypad-PG

The IQ Keypad-PG is a stylish capacitive-touch numerical keypad. It has PowerG wireless transmitting capability and offers superior range, military-grade, 128-bit AES encryption, and bi-directional communication with the panel. Four (4) AA batteries are used to power the unit. Only Energizer AA 1.5 Volt Alkaline batteries should be used. The expected battery life is three (3) years. Each alarm system can support up to five (5) keypads.

IQ Keypad Prox-PG

The IQ Keypad Prox-PG has the same features and specifications as the IQ Keypad-PG, with one exception. It supports prox tags. If you're unfamiliar with prox tags, they're small, hand-held devices that allow you to easily arm and disarm the system by presenting the tag to the keypad in the designated space. When you present your valid tag to the keypad while the system is armed, it will toggle the system to a disarmed state. If you present your tag to the keypad when the system is disarmed, it will attempt to arm the system.

Prox tags come in packs of four (4). The included clip allows them to connect easily to a key ring:

If Force Arm is enabled when you present your prox tag to arm the system, any faulted zones will automatically be bypassed and then the system will arm. If Force Arm is disabled the system will refuse to arm until all zones are restored and the prox tag is presented again. Also, when you present a prox tag to the keypad while the system is disarmed, it will first attempt to arm Stay, then if you present the tag again, it will arm Away.

You can verify the Force Arm setting by tapping the gray menu bar at the top of the screen, above the time and date. Then tap Settings > Advanced Settings > Enter Installer or Dealer Code (1111 or 2222 respectively, by default) > Installation > Security & Arming > Force Arm. This feature is enabled by default. That means, if you attempt to arm and any zones are open or faulted, they will automatically be bypassed so the system can arm.

Specifications:

• Models: IQ Keypad-PG, IQ Keypad Prox-PG (4 Prox Tags Included)
• Interface: Capacitive touch keypad (0-9, *, #, Arm Stay, Arm Away, Arm Night options)
• Available Frequency: PowerG 912 - 919 MHz
• Status Indicator: Status LEDs (Trouble, Arming, Status)
• Sounder: One (1) for key presses, chirps, and alarms.
• Tamper: Yes, Wall and Enclosure Tamper.
• Power Source: 4 x AA – Use only Energizer AA 1.5V Alkaline Batteries.
• Dimensions (H x W x D): 6.1” x 4.6” x .91” (155mm x 117mm x 23mm)
• Mounting Options: Back plate, wall mount only.
• UL/cUL/ULC Certification: UL/cUL Residential Fire and Burglary and UL/ULC Commercial Burglary Alarm Control Unit. Compliant with standards: UL985, UL1023, UL2610, ULC-S545, ULC-S304.
• FCC/IC Certification: FCC ID: 2AAJXQS-IQKP IC: 11205A-QSIQKP.
• Operating Temperature: 14°F - 131°F (-10°C - +55°C) With up to 93% relative humidity, indoor, dry, climate-controlled use only (*)

*UL has only verified operation in 32°F - 120.2°F (0°C - +49°C) and 93% Relative Humidity.

The First Alert brand, by Resideo, recently unveiled three new camera models, marking their first camera release in years. The VX Series includes an indoor camera, an outdoor camera, and a video doorbell. These cameras are designed to enhance end-user security and work with Total Connect 2.0.

There are a ton of cameras on the market, and it can be tough to decide which camera or system is right for you. So, we wanted to take a moment and highlight the features of these relatively new First Alert VX cameras. One of the biggest reasons to choose these cameras is that they are compatible with Total Connect 2.0. This is Resideo's remote access platform.

These days, if you can't control an electronic device from anywhere using a smartphone app, you're doing something wrong. From monitoring your pool's water temperature to receiving a notification from your refrigerator to pick up milk, the Internet of Things (IoT) has changed how we do nearly everything.

With that in mind, one of the features to scope out when looking for a security system, camera system, or combination of both is how you interact with that system remotely. For the VX Series cameras and most Resideo or Honeywell panels, remote control is achieved using Total Connect 2.0.

To quickly connect the dots, Resideo, formerly Honeywell, owns the First Alert Professional brand. They also own AlarmNet, which provides the network through which most Resideo, Honeywell, Honeywell Home, and First Alert Professional products communicate when using WIFI, ethernet, or cellular devices. Most communicators are sold under the AlarmNet brand. However, all of these brands, except for a few currently produced Honeywell products, live under one big Resideo umbrella.

Here's an example of what happens with an alarm on one of these panels.

For this example, we'll assume you have a Honeywell Home PROA7PLUS panel with a WIFI and cellular communicator. With this system, you have central station monitoring and Total Connect 2.0:

1. An alarm that requires a notification to the end-user, a report to a central station, or both occurs.
2. The PROA7PLUS transmits the alarm signal. It will use WIFI if available, and cellular if WIFI is down.
3. The signal travels through the network (WIFI) or the carrier (cellular) to a server at AlarmNet. The carrier may be AT&T or Verizon within the US. It could be Rogers or Telus in Canada.
4. Based on the MAC address of the communicator where the signal originated, the AlarmNet server matches the signal with an account and forwards the alarm information to the proper central station. With Total Connect 2.0, a notification will also be sent to the end-user, if enabled. Steps 1 - 4 occur within seconds.
5. The central station processes the signal according to its policies and any instructions provided by the end-user.

The VX Series cameras can be used with Total Connect 2.0 on a stand-alone video account, or, in conjunction with a security system. Here at Alarm Grid, we offer our Platinum Plans (Self or Full) which include security, remote control with automation, and video, or our stand-alone Video Monitoring plan which can be used without a security system.

Any plan that includes cellular communication also includes IP (WIFI or ethernet) at no additional cost. Each video plan allows up to eight (8) cameras. The smart camera package will allow up to 50 clips per day, per camera. Video for the VX camera lineup is stored on the TC2 server for 30 days.

First Alert Pro VX1 HD Video Doorbell

The First Alert Pro VX1 HD Video Doorbell (SKU: CAMW-WDB) boasts a 5MP camera, 2-way audio, dual-band WiFi, and intelligent event detection. Its advanced AI can accurately distinguish between people, packages, vehicles, and animals minimizing nuisance notifications and recordings.

Equipped with a built-in LED, color night vision, and a siren that can be manually activated, the VX1 doorbell offers enhanced security. Its wide dynamic range (WDR) technology uses both hardware and software to ensure vibrant color and high-quality video, even in challenging lighting conditions.

The VX1 HD comes with some nice accessories. It offers a trim ring in either gray or white. It can be mounted with either a straight or an angled mounting bracket A mechanical chime adapter is included, along with a doorbell release/reset tool, and mounting hardware. The VX1 is made of UV-resistant material to withstand harsh sunlight and other outdoor elements.

First Alert Pro VX1 HD Data Sheet
First Alert Pro VX1 HD Install Guide

First Alert Pro VX1 HD Specifications:

• Device Type: Video Doorbell Camera.
• Compatibility: Total Connect 2.0 Video Plan REQUIRED. Each VX1 counts as one camera when used with any video plan.
• Power Requirements: 16 VAC to 24VAC, 10VA minimum.
• Chime Compatibility: Mechanical and Digital Chimes with included Chime Adapter.
• Speaker: 93dBA @0.1m
• Microphone: 10ft (3m)
• Camera: 5MP
• Video Resolution: 2592 x 1944 Full HD
• Video Format: H.264
• Diagonal Field of View: 180°
• Available Fields of View: Tall, Wide, and Full
• Wide Dynamic Range (WDR): Yes
• IR Night Vision: up to 23' (7.01m)
• Color Night Vision: Up to 10' (3m).
• Image Adjustments: Low or High Quality.
• Motion Detection: Yes, up to four (4) windows. Optional selections to detect people, vehicles, and/or animals.
• Two-Way Audio: Yes
• Clip Viewing: Via TC2 (app & website)
• Privacy feature: Yes, available via the TC2 app. Selected manually, or by the option to "Turn on camera privacy when security is disarmed."
• Emergency/Panic: Yes, while streaming only
• WIFI Specs: Dual-band, 2.4 GHz or 5 GHz
• Bluetooth: BLE 5.0
• Ingress Protection: IP65 (dustproof and water resistant)
• UV Resistant: Yes
• Dimensions: 4.8" x 1.8" x 1.1" (120.7mm x 44.5mm x 28.5mm)
• Weight: 5 oz (144g)
• Operating Temperature: -40°F to 122°F (-40ºC to +50ºC)
• Operating Relative Humidity: 20% to 85%, Non-condensing
• Included Accessories:
  • Gray Mounting Brackets (Both Straight and Angled)
  • Both White and Gray Trim Rings
  • Chime Adapter
  • Mounting Hardware
  • Mounting Brackets
  • Quick Install Guide

First Alert Pro VX3 HD Outdoor Camera

The First Alert Pro VX3 HD Outdoor Video Camera (SKU: CAMWE-WO) has intelligent event detection allowing it to identify people, animals, vehicles, and packages. It also features a microphone for sound detection, and a speaker for 2-way communication through the camera. New to the First Alert camera line, is an option to use Power-Over-Ethernet (PoE) connection. All this is included in an attractive HD camera.

The VX3 also has a built-in, manually-activated deterrent feature. While viewing a live feed from the First Alert Pro VX3, through TC2 or a PROSeries panel, the user can tap the siren icon to initiate a 93 dBa siren and an LED spotlight produced by the camera. This manual activation can aid in scaring off potential intruders.

With its IR night vision, the VX3 can be programmed for full-time color night vision or color on detection only. Color on detection allows infrared to handle night-time viewing until a recording is triggered. Then, the camera will automatically switch to color night mode. If color night vision is set to always on, the LED light ring will be lit constantly during the night.

The VX3 HD is a Total Connect 2.0 (TC2) camera. A TC2 smart video account is required to enroll and use it. As mentioned when describing the VX1 HD, this means a Platinum (Self or Full) or Video Monitoring plan for Alarm Grid customers. Each VX3 will count as one (1) camera in the video package. Each video plan allows up to eight (8) cameras. The smart camera package will allow up to 50 clips per day, per camera. Video is stored on the TC2 server for up to 30 days.

First Alert Pro VX3 HD Outdoor Camera Data Sheet
First Alert Pro VX3 HD Outdoor Camera Install Guide

First Alert Pro VX3 HD Outdoor Camera Specifications:

• Device Type: Outdoor HD Camera
• Compatibility: Total Connect 2.0 Video Plan REQUIRED. Each VX3 counts as one (1) camera when used with any video plan.
• Power Requirements: 12VDC @ 1A Power Adapter or 802.3af PoE Class 3 PSE.
• Transformer Wire Length: 10' Max (3.05m)
• POE length: 300' (100m) Max
• Speaker: 65dBA @3m, 1kHz
• (low, medium, or high adjustment via app)
• Microphone: 10' (3m)
• Camera: 2MP
• Video Resolution: 1080p Full HD w/ Wide Dynamic Range (WDR)
• Video Format: H.264
• Diagonal Field of View: 147°
• Ceiling Mount Option: Yes, Flip orientation 180°
• Wide Dynamic Range (WDR): Yes
• IR Night Vision: up to 23' (7m)
• Color Night Vision: up to 10' (3m)
• Image Adjustments: Low or High Quality
• Motion Detection: Yes, Up to Four (4) windows. Optional AI selections to detect people, vehicles, packages, and/or animals.
• Two-Way Audio: Yes
• Clip Viewing: Via TC2 (App & Website)
• Privacy Feature: Yes, available via the TC2 app. Selected manually, or by the option to "Turn on camera privacy when security is disarmed."
• Emergency/Panic: Yes, Only While Streaming.
• Firmware Upgradeable: Yes, Auto-updates
• Ethernet Specs: WIFI or Hardwired (If both are used, Ethernet is primary)
• WIFI Specs: Dual-band, 2.4 GHz or 5 GHz
• Bluetooth: BLE 5.0
• Ingress Protection: IP66 (dust-proof and water-resistant)
• UV Resistant: Yes
• Dimensions: 3" x 3" x 5" (76.2mm x 76.2mm x 127mm)
• Weight: 5oz (144g)
• Operating Temperature: -40°F to 122°F (-40ºC to +50ºC)
• Operating Relative Humidity: 10% to 85%, Non-condensing
• Included Accessories:
  • Mounting hardware
  • Mounting Brackets
  • Quick Install Guide

First Alert Pro VX5 HD Indoor Camera

The First Alert Pro VX5 HD Indoor Camera (SKU: CAMW-WI) is an HD quality, indoor video camera. It allows users to monitor the interior of a home or small business using a combination of live and recorded video. Users can keep an eye on their kids, elderly family members, pets, or guests with razor-sharp 2K resolution and superb night vision.

The First Alert VX5 HD is equipped with advanced event detection capabilities. Using AI, it can determine whether a person, an animal, or a vehicle is within its field of view, allowing it to deliver precise and meaningful notifications. Each camera can have up to four (4) event detection areas configured.

This indoor camera captures 1080p video while allowing the user to ensure privacy with an automated privacy shield. Privacy can be controlled by either pressing a button on the side of the camera or through the Total Connect 2.0 App. If an admin user in TC2 sets the camera for privacy a standard user cannot change this setting. It can also be set to enable privacy when the alarm system is disarmed.

The camera integrates with the PROA7PLUS or PROA7PLUSC panel and the PROWLTOUCH and PROWLTOUCHC wireless touchscreens, offering on-screen video streaming. The VX5 also has a microphone and speaker and supports 2-way audio between a user in Total Connect 2.0 and the camera.

The emergency button option is also available for the VX5. If you see an intruder while live-streaming video, you can press an emergency icon within the TC2 app and the camera's LED will turn on and its siren will sound. At 70 dB @ 3.2' (1m) this siren won't harm an intruder, but it will get their attention.

First Alert Pro VX5 HD Indoor Camera Data Sheet
First Alert Pro VX5 HD Indoor Camera Install Guide

First Alert Pro VX5 HD Indoor Camera Specifications:

• Device Type: Indoor HD Camera
• Compatibility: Total Connect 2.0 Video Plan REQUIRED. Each VX5 counts as one (1) camera when used with any video plan.
• Power Requirements: 12VDC @ 1A. Power Adapter included with 9' (2.7m) wire. Cannot be extended.
• Transformer Wire Length: 9' Max (2.7m)
• Speaker: 70dB @ 3' (1m)
• Microphone Range: 20' (6m))
• Camera: 2MP
• Video Resolution: 1920 x 1080 pixels maximum
• Video Format: H.264
• Diagonal Field of View: 130°
• Horizontal Field of View: 111°
• Vertical Field of View: 59°
• Wide Dynamic Range (WDR): Yes
• Night Vision Range: 15' (4.5m)
• Advanced Detection: Yes, Up to Four (4) windows. Optional AI selections to detect people, vehicles, or animals.
• Two-Way Audio: Yes
• Clip Viewing: Via TC2 (App & Website)
• Privacy Feature: Yes, available via the TC2 app and at the camera. Selected manually, or by the option to "Turn on camera privacy when security is disarmed."
• Emergency/Panic: Yes, Only While Live Streaming.
• Firmware Upgradeable: Yes, Auto-updates
• Network Specs: Dual-band 2.4 GHz or 5 GHz WIFI, IEEE 802.11 a/b/g/n/ac
• Bluetooth: BLE 5.0
• Dimensions: 3.5" x 2.25" x 2.5" (89 x 57 x 64mm)
• Weight: 5.2 oz (148g)
• Operating Temperature: 32˚F - 104˚F (0˚C - 40˚C)
• Operating Relative Humidity: 10% to 85%, Non-condensing
• Included Accessories:
  • Power Adapter
  • Mounting Hardware
  • Quick Install Guide