Total Connect 2.0 Posts

At roughly 9:45 PM on Wednesday March 11, 2020, the Resideo AlarmNet360 Servers and the Total Connect 2.0 platform experienced some technical difficulties. Users were unable to control their systems through the Total Connect 2.0 platform. These issues were later restored at roughly 2:25 AM.

We would like to apologize for any issues that this may have caused, and we expect all Total Connect 2.0 services to work as normal. If you are still experiencing issues, we recommend emailing our support team at support@alarmgrid.com immediately. Remember that we are available from 9am to 8pm ET M-F. We will provide a further update if these issues reemerge, but we anticipate no further issues.

Update: Resideo reports that there may still be some lingering issues for some users. However, we have tested our systems and found them to be working fine. Please contact us for assistance if you are still experiencing problems. We expect these issues to be fully resolved shortly.

2nd Update: Resideo reports that the issues have been fully resolved. Please contact us at support@alarmgrid.com if you are still experiencing issues.

For a security system owner, remembering to properly arm the system before leaving can be a tough task. It's one of those little things that's easy forget. You forget to grab your your car keys. You leave a door unlocked. You accidentally leave the lights on overnight. These things happen.

Another concern we often hear from customers is whether or not they really need to arm their systems if they are just stepping outside for a minute. Maybe they're just taking their dog around the block, or visiting a neighbor across the street, or walking over to a nearby convenience store. They will only be gone for a minute or two. Is it okay to leave the system disarmed in these situations?

Obviously, if you leave your system disarmed while you are away and an intruder decides to make a quick break-in, there is little that can be done. Security cameras can capture the event happening, but they aren't going to trigger an emergency response if your system is disarmed. If your system isn't ready to trigger an alarm, and you aren't around to stop an intruder, then there is very little that can be done.

With that in mind, we at Alarm Grid recommend that you always arm your system before heading out, even if it's only going to be for a brief moment. You invest into your security system for a reason. Don't let it go to waste. Protect your belongings and your property. Take the extra second or two and arm your system.

Of course, that is just our advice to you as a monitoring company. We totally understand that some users are going that have that "ah, I'll only be gone a second" mentality. And that's up to you. As an end user, you are in complete control, and if you are comfortable leaving your system disarmed when stepping out for a brief moment, then that is up to you. Just understand that we are not liable if you forget or decide not to arm your home alarm system.

One thing you might do is consider your own personal situation. Maybe it's okay to leave your system disarmed if you're just over at the neighbors, and you can visibly see your house? Maybe you can bring your Android or iOS Phone with you and arm using Total Connect 2.0 or Alarm.com if it turns out you're going to be away longer than you thought? Maybe your can add a key fob to your system to make it easier to quickly arm when walking out the door, instead of needing to enter a code or pull up a mobile app.

Ultimately, how you use your system is up to you. We recommend always arming, even if you're only going to be gone for a little bit. It's not worth the risk to your property, and securely arming/disarming your system can be such a quick and easy task if you add the right equipment. Nearly every alarm panel can be set up with some type of one-touch arming and disarming function to make the process as simple as possible.

We also understand that some users might have the intention of always arming, but they simply forget to do so. We have some tips for these users as well. You might have a secondary keypad right by the door that you will always see when walking out. That way, you will always remember to arm your system. If you don't want to add a new keypad, you could just put a sticky note on the door to remind you. And if your system is monitored, then you can set up geofencing arming reminders through an interactive service like Total Connect 2.0 or Alarm.com. There are many options available.

Remember that many wireless security systems today also often serve as automation controllers. This way, you can use an app on your phone to control the various devices around your home from anywhere. If you forget to turn off your lights, leave your thermostat running, or leave your door unlocked, then you can control the affected device while you are away. This is great for anyone who might be a little absentminded from time to time! Plus, it's good to know that you can always lock/unlock your door or turn your lights ON or OFF if needed. You just need the proper equipment.

Our job is to provide you with reliable monitoring service and the equipment you need to stay protected and secure. You just need to make sure you arm your system when leaving your home. If you need any more tips for remembering to arm your system, or if you want to learn more about any of our products or services that may make it easier for your to use your system, just reach out to us by emailing support@alarmgrid.com. We operate support hours from 9am to 8pm ET M-F, and we are happy to help you out. We look forward to hearing from you!

Alarm Grid has learned that Total Connect 2.0 is experiencing some temporary issues. Users may be unable to perform security and automation functions during this time. They may also receive delayed notifications, and some notifications may not appear at all. But alarm signals are unaffected.

Resideo is working to fix this issues as soon as possible. We apologize for any inconvenience this may cause. We will update this post once we learn more. If you have any questions regarding this issue, please email us at support@alarmgrid.com. Remember, alarm delivery services are not affected. The central station will still be notified about incoming alarms, provided that central station service is included in your monitoring plan.

Update: This issue has mostly been resolved. Total Connect 2.0 notifications may still be delayed, and users will be unable to correct the issue using the Sync Refresh button in the Total Connect 2.0 Mobile App or website. We expect a complete fix shortly.

We have great news for Total Connect 2.0 users today, as Resideo has made it recently made it possible for a maximum of five (5) SkyBell Video Doorbell devices to a single Total Connect 2.0 account. SkyBell devices are still integrated with Total Connect 2.0 in the same manner as before.

If you are unfamiliar with SkyBell Doorbells, they are perfect for monitoring the front of your home and getting activity alerts. These devices conveniently connect with your home's WIFI network, and they can easily replace nearly any doorbell that uses a standard mechanical chime. There is also an adapter available that allows a SkyBell to replace a doorbell that uses a digital chime. Total Connect 2.0 can send updates to your phone whenever a SkyBell device detects motion or whenever someone rings the doorbell. You can also get updates through the native SkyBell app.

Previously, it was possible to only enroll a single SkyBell device with a Total Connect 2.0 account. Users wanting to integrate a second SkyBell device with Total Connect 2.0 needed to get a second account set up. But for many users that will no longer be necessary. And if you were hesitant about getting a second SkyBell because you didn't want to pay extra for an Alarm Grid Video-Only Account, well no you no longer need to worry about that. This is truly the perfect time for you to expand upon your existing SkyBell account.

You do not need true video monitoring service to start using SkyBell Cameras. As long as you have a Total Connect 2.0 account with the SkyBell feature enabled, you will be able to integrate up to five (5) devices with your account. You will need to have your monitoring company enable the feature. Alarm Grid will enable the feature at no additional charge for customers who use our monitoring services. Just contact us at support@alarmgrid.com if you need to have the feature enabled.

We understand that there are some Alarm Grid customers who have existing video accounts for the sole purpose of adding extra SkyBell device. There are even a few Alarm Grid customers with third and fourth accounts just for using extra SkyBell Cameras. The great news for these customers is that these extra accounts no longer necessary. We can deactivate your extra accounts if you have them and help you set up all your SkyBell devices into a single account, provided that you have five (5) or less SkyBell devices. If you fall into this category, please email us at support@alarmgrid.com.

We are also aware that there may be some customers who want to use more than five (5) SkyBell Cameras with a single Total Connect 2.0 account. Unfortunately, this is not possible. This 5 device limit is strict, and we have no way of increasing it. However, you can still use the same solution as before for adding additional SkyBell Cameras beyond the limit. You can add an additional Alarm Grid Video Monitoring Account, and you will be able to set up your additional SkyBell devices with that account. Each account will allow you to use five (5) additional SkyBell Cameras. If you want to use up to ten (10) SkyBell Cameras, you will need two (2) accounts. If you want to use 15 SkyBells, you will need three (3) accounts. And so on.

At this time, Alarm Grid only sells one (1) SkyBell Camera for use with Total Connect 2.0. This is the Honeywell SkyBell DBCAM-TRIM. That is the rectangular version of the SkyBell. The round model, the Honeywell SkyBell DBCAM is discontinued and no longer sold by Alarm Grid. But if you come across the round model somewhere else, then you can certainly set it up for use with Total Connect 2.0. Just remember never to use an Alarm.com SkyBell with Total Connect 2.0 or the SkyBell App.

Keep in mind that SkyBell clips are stored on the SkyBell servers. They are not stored on Total Connect 2.0 or AlarmNet360. This means that SkyBell clips will not count towards your Total Connect 2.0 recording limits. They will also not count towards your security camera limits. If you already have Total Connect 2.0 Security Cameras set up, then you can add up to five (5) SkyBell devices without needing to change or remove any of your existing cameras. Remember that SkyBell video clips are available from the SkyBell servers for up to seven (7) days. After that, they are lost forever and no longer available. But it is possible to download and save any clip for permanent use. Just make sure you do so before the clip is deleted forever.

If you want to learn more about the SkyBell Cameras or our monitoring service for accessing Total Connect 2.0 using a Honeywell Security System, please email us at support@alarmgrid.com. We maintain support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

Welcome to the first post of February 2020 from Alarm Grid! Our video team wrapped up January quite nicely by releasing four (4) new videos right at the end of the month. We have three (3) new videos from Joe, plus one (1) from Jorge. We hope that you find them helpful. Let's check them out!

Qolsys IQ Panel 2 Can be Self-Monitored

Jorge explains how the Qolsys IQ Panel 2 Plus can be self-monitored using Alarm.com. Self-monitoring means that the system is not connected with a central monitoring station, and the user sets up text and/or email notifications regarding system events. It will then be up to the end user to contact the authorities if any help is needed. Alarm Grid offers self monitoring plans, which can be seen on our alarm monitoring page. These self plans are great for users who don't necessarily benefit from central station monitoring, but who still want to be alerted to system events.

Calibrating an Alarm.com Camera for Video Analytics

Joe demonstrates the process for setting up an Alarm.com Camera for Alarm.com Video Analytics. This process is required for the Alarm.com ADC-V622-WELL and the Alarm.com ADC-V723. The calibration process helps ensure that ADC Video Analytics works as effectively as possible and that alerts will be sent as desired. You can likely complete the calibration process in just a few minutes, though it can be helpful to have an assistant work with you too, as having a second pair of hands can really come in handy!

Installing a Honeywell 7847i On A VISTA P-Series Panel

Joe completes the process of installing a Honeywell 7847i IP Communicator on a Honeywell VISTA P-Series Panel. This module allows the system to communicate with the AlarmNet Servers for monitoring service. The user will also be able to control their system through Total Connect 2.0 if the service is included in their alarm monitoring plan. The communicator uses a hardwired ethernet connection for IP service. It is also possible to use this module for wireless internet connectivity by adding an ethernet to WIFI bridge.

Installing a Honeywell 7847i On A VISTA Turbo Panel

Joe adds a Honeywell 7847i IP Communicator to a VISTA TURBO Panel. Examples of VISTA TURBO Panels include the Honeywell VISTA-128BPT and the Honeywell VISTA-250BPT. The Honeywell 7847i connects with a VISTA TURBO Panel using a 4-wire connection. Keep in mind that this communicator is for IP only. An internet outage will take the system offline, as this module does not offer any cellular backup. You may want to get a backup battery for your IP router to keep it online during power outages.

We recently discovered that Android users have the unique ability to set up customized sounds for Total Connect 2.0 Push Notifications. This is possible due to settings for the Android device itself. You can set up a different customized sound for each type of TC2 Push Notification.

As you most likely know by now, Total Connect 2.0 can send you text, email, and push alerts regarding system activity. In order for this to work, you must first set up the notifications within TC2. You must then make sure that the TC2 username you are using with your Android device is placed in the appropriate Notifications Group within TC2. Once everything is properly configured, you should begin receiving push notifications from TC2. More info on getting started is available here.

You can start setting a customized sound for each type of TC2 Push Notification after the app has sent you at least one (1) push notification for the type you want to work with. Different types of push notifications from TC2 include faulted sensors, system arming/disarming, alarm events, and more. The first step to setting a customized sound for a TC2 Push Notification is to accessing the Settings App on your Android device.

From there, choose the Notifications option, and locate the TC 2.0 App. You may need to click the "See All" option to find the app. Then press the button for the app to access the App Notifications Menu for Total Connect 2.0. Then select "Notification Channel Name" to enter the sub-menu for the Notification Category. You may notice that there are multiple Notification Channel Name category options. This is because each type of push notification from TC2 will have its own sub-menu for setting a customized sound, among other options. In our example below, we received two (2) unique push notifications from TC2 - one for sensors faulting, and one for system alarm events.

As you can see above, we set a customized sound called "Carnival" for one of our TC2 Push Notifications. You can choose whatever available sound you would like, and you can set a different one for each type of push notifications from TC2. We have found that this feature works great, and it is really cool to be able to hear a different sound for each type of push notification.

Remember, these options are configured entirely within the Settings Menu for the Android device itself. The only thing that Total Connect 2.0 is doing is sending out push notifications. It is the Android device that is taking those push notifications and playing whatever sound is set. Also keep in mind that if you do not have push notifications properly configured within the TC2 App, then you will not receive push notifications, and no sound will occur. Make sure that you are able to successfully receive push notifications from TC2 before trying to set a customized sounds.

If you do not yet have access to Total Connect 2.0 yet, then we recommend checking out our monitoring page to learn more about our monitoring plans that include access to the TC2 platform. If you have any questions about our monitoring plans, or if you need additional help setting up customized sounds, please reach out to us by emailing support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you.

Our video team was hard at work last week after their new year break. We put up several new videos, mostly featuring Jorge. We hope that you enjoy these new videos and find them super helpful. Remember, we make these videos to help you out. Let's take a look at our newest videos!

The Honeywell Home 6290W Works With a VISTA Alarm System

Joe explains how you can use a Honeywell 6290W Touchscreen Keypad with a Honeywell VISTA Security System. The Honeywell 6290W is perfect for anyone who wants to add touchscreen operation and control to their VISTA Panel. Many new users prefer touchscreen keypads because they are easier to operate and less intimidating than traditional push-button keypads. The 6290W connects to the panel just like any other keypad. It must be addressed before using. More information on addressing can be found here.

Using Motions with a Qolsys IQ Panel 2

Jorge talks about using motion detection sensors with a Qolsys IQ Panel 2 Plus System. All versions of the Qolsys IQ Panel 2 Plus can support PowerG Motion Sensors. These systems can also support one of three (3) different legacy sensor frequencies (319.5 MHz, 345 MHz, and 433 MHz). The legacy sensor frequency supported by your IQ Panel 2 Plus will depend on which version of the system you get. Meanwhile, the original IQ Panel 2 can only support 319.5 MHz motion sensors.

Using a Qolsys IQ Panel 2 Without a Phone Line

Jorge discusses how the Qolsys IQ Panel 2 Plus does not use a phone line for monitoring. Phone line communication was traditionally used with alarm systems, mostly before the rise of cellular and IP monitoring. However, it is rarely used today. This is largely because phone line connectivity is known for being very slow and unreliable. Qolsys knew that phone line communication was mostly an archaic technology, so they did not even make phone line monitoring possible for the IQ2.

Setting Up WIFI & Cell on a Qolsys IQ Panel 2

Jorge shows you how to set up WIFI and cellular communication for an IQ Panel 2 Plus. The system has a built-in LTE cellular communicator and an integrated WIFI card for connecting with Alarm.com. The cellular communication path must be set up per Alarm.com requirements. By connecting the system to a local WIFI network, the panel will utilize dual-path monitoring with both WIFI and cellular. This means that the system will send out signals across both WIFI and cellular when communicating with Alarm.com.

Self Install a Qolsys IQ Panel 2 and Still Get Monitoring

Jorge mentions how you can install your own IQ Panel 2 Plus System and still get monitoring service from Alarm Grid. The Qolsys IQ Panel 2 Plus is a very easy system to install, and the entire process can be completed using only a screwdriver. At Alarm Grid, we do not care whether you install the system yourself or hire a professional installer to do it for you. By installing your own security system, you can save a lot of money.

Rebooting The Qolsys IQ Panel 2

Jorge demonstrates the process for rebooting the Qolsys IQ Panel 2 System. Rebooting the panel refers to a reset, in which the system will power down and then automatically power back on. This is something that you may need to do as a troubleshooting step or for making sure that a new firmware update has been applied. The rebooting process can be completed from the system menus, without having to disconnect the system's transformer or backup battery.

Are you looking to start alarm monitoring service, but you don't want to pay the full price tag of a brand-new security system? One option is to get a certified refurbished system from Alarm Grid. And now is a great time to do so, as our refurbished Honeywell Lyric is back in stock!

Alarm Grid offers certified refurbished versions of a select range of Resideo (formerly Honeywell) products, including the Honeywell Lyric Alarm System. All of our certified refurbished products come directly to us from Resideo. When the original owner of an eligible Honeywell or Resideo product sends their product back to the manufacturer for one reason or another, then it may become a certified refurbished product. You can learn more about our certified refurbished products in our original blog post about the subject.

When a piece of equipment is deemed worthy of being a certified refurbished item, Resideo will clean the hardware, restore any defects, and ensure that it works just as good as a brand-new product. Resideo is very strict in this regard so that any certified refurbished product is virtually indistinguishable from an unopened product. Alarm Grid then buys these products directly from Resideo, and refurbished products are sent to customers directly from the Alarm Grid headquarters.

We understand that some customers might be skeptical about purchasing a certified refurbished Lyric System as opposed to a brand-new one. You can put those concerns to bed because Alarm Grid offers a complementary warranty protection plan in conjunction with Resideo's original manufacturer's warranty. Alarm Grid will honor any remaining warranty from Resideo, or we will offer our own warranty of up to 90 days, whichever is longer. We are extremely confident in all of the refurbished equipment we are offering, but we understand that having these protective measures in-place will help some customers feel more confident.

A refurbished Lyric System will work exactly the same as a new one. The Lyric can support up to 128 wireless zones, and it is compatible with Resideo's exclusive lineup of SiX Series Sensors that utilize 128-bit AES encryption for enhanced wireless security and protection. The system is also compatible with the Apple HomeKit platform for iOS users, and it features built-in Z-Wave for smart home functionality. And if you get the system monitored, then you can use it with Total Connect 2.0. For those wanting to buy a brand-new Lyric instead of a refurbished model, it can be found here.

If you have any questions about our refurbished Lyric Systems, or any of the other products on our site, then please reach out to us by emailing support@alarmgrid.com. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

With a new year comes reduced pricing on many of our great existing products. We have just dropped the prices on 73 of our existing offerings. You can certainly find something great to upgrade your existing system or use with a new installation. Let's check out these awesome products!

Before we go through and list each and every reduced price product, we figured we'd go through and talk about some of the ones that excite us the most. After all, sorting through a list of 73 products is pretty daunting. Our initial "best-of" list may help you find exactly what you're looking for. These products are great if you have an existing system, or if you are building a new system and want to add some cool accessories.

These products are presented in alphabetical order:

Alarm.com ADC-V723 Outdoor Camera

The ADC-V723 is the current flagship outdoor security camera for use with the Alarm.com platform. This simple, yet powerful camera makes the perfect addition to any home or small business. It can capture video at up to 1080p quality, and it makes use of High Dynamic Range (HDR) to improve image depth and luminosity.

Alarm.com T2000 Smart Z-Wave Thermostat

If you are still looking for a smart Z-Wave thermostat, then the ADC-T2000 is an outstanding entry-level option. It conveniently wires in place of your existing thermostat to give you smart control over your HVAC system. It can pair nicely with both the Alarm.com and Total Connect 2.0 platforms. You just need a compatible Z-Wave hub to get started.

DSC PG9312 Outdoor Door/Window Sensor

The DSC PG9312 is the premier outdoor contact sensor for any user with a PowerG-compatible security system. It offers a maximum magnet spacing gap of 1.75", which gives you more flexibility in choosing a location for the sensor and magnet. Like all PowerG Sensors, it offers a wireless range of up to 2 km away from the panel, as well as 128-bit AES encryption.

DSC PG9914 Motion Sensor

Anyone with a PowerG Security System looking to add a basic indoor motion sensor should turn to the DSC PG9914. This is a simple, yet effective motion sensor that is great for use in nearly any home or business. It offers a modest coverage area of 39 feet, and the sensor provides pet immunity for small animals weighing up to 85 lbs.

Encore FireFighter FF345 Smoke/CO Listening Module

The Encore FireFighter FF345 is perfect if you have existing high-voltage smoke detectors that you want to integrate into a 345 MHz wireless system. The module can detect both the Temporal 3 sound of an activated smoke detector and the Temporal 4 sound of an activated CO detector. And if your high-voltage devices are one-go-all-go, then a single FF345 can takeover your entire network.

Honeywell 5822T Garage Door Tilt Sensor

Also for 345 MHz system users, the Honeywell 5822T allows your system to monitor your garage door to see if it's opened or closed. This wireless sensor works great for security and automation purposes alike. You might even create a special smart scene that activates as soon as the 5822T detects that you garage door has been opened!

Honeywell IPCAM-WIC1 Indoor Camera

The Honeywell IPCAM-WIC1 Indoor Camera is for anyone with an existing Total Connect 2.0 Video Monitoring service plan that they want to expand upon. This is a simple and straightforward camera that captures video at up to 720p quality. It can be easily rested on a desk or table, and no hard-mounting is required.

Qolsys IQ DW MINI-S Door/Window Sensor

The Qolsys IQ DW MINI-S can be used by anyone with a 319.5 MHz wireless system, including the Qolsys IQ Panel 2 Plus w/ Legacy Interlogix & Qolsys Daughtercard. This is a straightforward door and window contact sensor that makes a nice addition to any compatible system. Its small and compact design allows for a tidy installation.

Please see our complete list of reduced price products in the table below, organized by product type:

If you have any questions about these products or any of the other products on our site, including product compatibilities, please reach out to us. You may also contact us if you want to learn more about our monitoring services. The best way to reach us is to email support@alarmgrid.com. Or you may call us at (888) 818-7728. Remember that our support hours run from 9am to 8pm ET M-F. We look forward to helping you find the perfect product for your needs!

With 2019 now on its last days, we thought it would be a nice time to go back and look at what the security industry experienced this past year. As usual, we were there for it all, and we have so much to look back on. We hope that you enjoy this comprehensive year in review from Alarm Grid.

January 16 - Qolsys Releases the Qolsys IQ Hardwire 16-F

Qolsys made some big waves in January with their IQ Hardwire 16-F. This product is the first wired to wireless converter to support 2-wire smoke detectors. The module can also function as a wireless siren relay for a hardwired siren. The IQ Hardwire 16-F works with most 319.5 MHz wireless systems, including the Qolsys IQ Panel 2 Plus w/ Legacy Qolsys & Interlogix Daughtercard.

January 24 - Gabe from Security Baron Reviews the Honeywell Lyric Controller

We were delighted in January when Gabe from Security Baron gave a comprehensive review of our Lyric AT&T LTE 3-1 Kit. This is a compete system kit that includes a brand-new Honeywell Lyric Controller, three (3) VERSA-2GIG Door/Window Contacts, a Honeywell SiXPIR Motion Sensor, a Honeywell LYRICLTE-A AT&T LTE Communicator and a Honeywell LT-Cable for providing power.

February 7 - Privacy When Disarmed for Total Connect 2.0

Total Connect 2.0 introduced a helpful new feature called "Privacy When Disarmed", which stops Total Connect IP Cameras from recording and capturing clips while a user's system is Disarmed. This feature is perfect for users who don't want to receive frequent notifications that occur from camera activity while they are on-site. Only Honeywell HD Cameras support this feature.

February 18 - Qolsys IQ Panel 2 Facial Recognition

Firmware Update 2.3.0 brought a major boost to the IQ Panel 2 and IQ Panel 2 Plus Systems, as users could now use the panel's built-in camera for disarm photos and facial recognition. The user can set up Alarm.com text and/or email notifications whenever an unrecognized face disarms the system. This feature is great for receiving alerts about possible suspicious system activity.

February 20 - MAC Prefix Update for Honeywell SiX Sensors

Honeywell SiX Series Sensors for the Honeywell Lyric Controller received an updated MAC prefix. This meant that they were only compatible with the system's latest firmware version. This is another reason why it's important to always keep your system running on the latest firmware. For more information on the latest Lyric Firmware, please check here. Please also review how to update the firmware.

March 20 - Lyric Firmware Update MR8

Resideo released Firmware Update MR8 for the Lyric System. The update brought a few changes to the system. The WIFI indicator in the panel's upper-left corner will now show a red X if IP connectivity goes down. SiX Series Sensors now have a shorter RF transmission supervision interval. And the SiX Programming Menu now shows every enrolled SiX Sensor for easy access.

March 21 - Verified Response Repealed in San Jose, CA

The city of San Jose, CA repealed its verified response policy. This makes it easier for a central station operator to send out authorities during an emergency event. This was a big win for Alarm Grid monitored customers who receive central station monitoring service from Criticom. We hope that more cities will follow the lead set by San Jose in repealing verified response laws moving forward.

March 27 - Honeywell LYNXTOUCH-MSD Updater Tool

Resideo released the Honeywell LYNXTOUCH-MSD Updater Tool, which is used for updating the firmware version of a Honeywell LYNX Touch Panel. At first, the updater tool was only compatible with the Honeywell L5210 and Honeywell L7000. However, it was later reworked to support the Honeywell L5200 as well. Honeywell L5200 panels updated using the tool will be seen by AlarmNet360 as L5210 panels moving forward. Updating to the latest firmware can be important for using an LTE radio.

March 28 - No Activity Alerts from TC2

Total Connect 2.0 made it easier to monitor your loved one with their new "No Activity Alerts". This feature allows users to receive text and/or email notifications whenever no system activity occurs within a set period of time. The feature can be very useful for monitoring a loved one who may have trouble getting around. If you receive a "No Activity Alert", then you know to check on them.

April 1 - Alarm Grid SiXTH Sensor

Our April Fool's Day joke was a big hit, as we announced our very own SiXTH Sensor for the Honeywell Lyric Security Panel. This sensor uses a Device Type of "Paranormal Detector" and a special Response Type of "Bruce Willis". It will alert the security system as soon as it detects any otherworldly paranormal activity. Begone other-dimensional spirits!

April 9 - Honeywell LTE-IV Available

This was a big day for Honeywell VISTA System users, as the Honeywell LTE-IV became the first-ever dual-path LTE & IP communicator available for these panels. The Honeywell LTE-IV provides connectivity with AlarmNet360 through both the Verizon LTE Network and through a wired ethernet connection. A Honeywell LTE-IA with service from the AT&T LTE Network & IP was later released.

April 10 - First Look at Resideo ProSeries 7" All-In-One Plus

Alarm Grid had a great time at ISC West 2019. The biggest news during the event was the unveiling of the upcoming Resideo ProSeries Panel. This yet-to-be-released system represents the next generation in security technology. Alarm Grid expects some big things out of this panel once it is made available. We hope that it will be released sometime in 2020.

April 12 - Interview w/ Jeremy McLerran of Qolsys

Another big moment during our ISC West 2019 experience was interviewing Qolsys Director of Marketing Jeremy McLerran to pick his brain about the Qolsys IQ Panel 2 Plus System. The Qolsys IQ Panel 2 Plus is still our top security system as of the end of 2019. Being able to check out the Qolsys booth and the rest of ISC West was a great experience, and you can expect more in 2020.

April 25 - Alarm Grid Mini Window Stickers

Our mini window stickers quickly became a fan favorite! We have had larger window stickers available for quite some time. But we got many requests for smaller window stickers that are easier to place. And now we have mini window stickers. You can get adhesive-backed mini stickers in single, 5-packs, and 10-packs. Adhesive-front stickers also come in single, 5-packs, and 10-packs.

May 15 - Tennessee Ends False Alarm Fines for Monitoring Companies

Tennessee Governor William "Bill" Lee signed a law that stops local governments from fining alarm companies for any false alarms that occur. Additional, local Tennessee governments can no longer charge monitoring companies for alarm permits. Only end users can be charged for excessive false alarms and for alarm permits. This makes it easier for monitoring companies to provide service.

May 21 - Total Connect 2.0 Update 2.12.4

Resideo updated Total Connect 2.0 to version 2.12.4. This update made it possible to see the current status for smart home devices across multiple locations. Users who use Total Connect 2.0 across multiple residences and/or businesses really appreciated this update, which made it easier to quickly check the status for their programmed home automation accessories.

June 18 - Lyric Firmware Update MR9

Lyric Firmware Update MR9 is still the system's latest firmware version as of the end of 2019. This firmware version made it possible for the Lyric System to support the Honeywell LYRICLTE-V Verizon LTE Communicator, which was released later in 2019. End users can check out the release notes for MR9 if they want to learn more about the latest firmware for the Lyric Alarm Panel.

June 26 - End of 3G Activations

The security industry made great strides in 2019 in helping end users make the transition to LTE communicators. AlarmNet began stopping 3G communicator activations on Wednesday June 26, 2019. Alarm.com followed suit and stopped allowing 3G activations after Sunday June 30, 2019. Users looking to get started with cellular monitoring should make sure to get an LTE communicator.

July 19 - Alarm Grid's 7th Birthday

Alarm Grid celebrated its 7th anniversary as a company on Saturday July 20, 2019. Our team enjoyed the occasion a day prior by partaking in some "team-building" exercises. We thank all of our customers for their continued support throughout the years, and are looking forward to continuing to offer exceptional alarm monitoring service in years to come.

July 30 - 2GIG GC3e Released

2GIG had a great year in 2019 by releasing their much-anticipated 2GIG GC3e System. This panel brought back all of the same great features of the original 2GIG GC3, along with the added support for encrypted sensors. In addition to the GC3e, 2GIG also released the new 2GIG GC2e a couple of weeks prior. The 2GIG eSeries Encrypted Sensors were released shortly after the 2GIG GC3e.

August 28 - Lutron Caseta Smart Bridge PRO 2

The Lutron Caseta Smart Bridge PRO 2 was a great addition to the Alarm Grid smart home lineup. This central hub allows users to integrate their Lutron Lighting Devices with the Alarm.com platform for greater flexibility in designing a truly interconnected home. In addition to Alarm.com, the Lutron Caseta Smart Bridge PRO 2 can also be used with HomeKit, Alexa, Google Home, Nest, and more.

September 3 - Hurricane Dorian Scare

Alarm Grid was forced to close its main headquarters for a day due to Hurricane Dorian being in close proximity. Thankfully, the storm missed our headquarters, and our remote offices picked up the slack while our main office employees weathered the storm. Our thoughts go out to everyone in the Bahamas who was adversely affected by this powerful and deadly storm.

September 5 - Qolsys IQ Panel 2 Plus Firmware 2.4.0

Firmware Version 2.4.0 for the Qolsys IQ Panel 2 Plus was very exciting, as it brought some great new features to the system. These new features included improvements to the panel's general user interface (UI), global arming for system partitions, Alarm.com Smart Scene control, enhancements for IQ Remote Keypads, home automation updates, and so much more.

September 18 - Alarm.com Wellness Sensors

Alarm.com began offering its own lineup of wellness sensors designed for use by elderly and mobility challenged users. This lineup included a bed sensor, a chair sensor, an emergency call button, and even a wellness camera. Alarm.com soon followed this up with their very own wellness platform that is available for users of the Alarm.com security and automation platform.

September 20 - Interlogix to Shut Down Alarm Business Following 2019

Interlogix shocked the security industry by announcing that they would cease their operations in North America at the end of 2019. The company had just released its new Interlogix Simon XTi-5i System and its own lineup of Interlogix Encrypted Sensors. Alarm Grid and Alarm.com plan to continue supporting any existing Interlogix Systems for monitoring service.

September 20 - Qolsys to Begin Manufacturing IQ Panel 2 Plus in America

We were really excited to learn that Qolsys would begin manufacturing their Qolsys IQ Panel 2 Plus System in the United States. This was made possible thanks to the new partnership between Qolsys and Foxconn Industrial Internet (FII). The IQ Panel 2 Plus will be assembled at the FII facility in the Wisconn Valley Science and Technology Park in Mt. Pleasant, WI.

September 25 - Honeywell Home 6290W Touchscreen Keypad

Honeywell VISTA users received a fresh new keypad option with the release of the Honeywell Home 6290W Touchscreen Keypad. The device features a beautiful 7-inch touchscreen display that makes it easier for new users to operate a VISTA System. The full-color menus, clean design, and responsive touchscreen controls, make the keypad an absolute joy to use. WIFI capability allows it to take advantage of OTA Firmware updates.

September 27 - Qolsys IQ Hub & IQ Router Announced

Some of our biggest news for the year came at the 2019 Qolsys Summit when Qolsys announced both the IQ Hub and the IQ Router. The upcoming IQ Hub Alarm System should make top-quality home security accessible to more users than ever before. We also love the attached high-end speaker that turns the panel into a full-blown music player with the Alarm.com Sonos Integration.

October 1 - Honeywell Home VISTA-21iPLTE Released

The Honeywell Home VISTA-21iPLTE is the successor to the Honeywell VISTA 21iP. This new wired panel supports special plug-in LTE communicators, such as the Honeywell LTE-21V, that can be used without disabling the panel's built-in IP communicator. This way, you can unlock dual-path connectivity for your Honeywell VISTA-21iPLTE System with just a simple plug-in module.

October 4 - DSC PG9936 PowerG Smoke & Heat Detector

DSC released the new DSC PG9936 PowerG Smoke & Heat Detector, which is the replacement to the older DSC PG9916. The DSC PG9936 will work with any system that supports PowerG Sensors, including any version of the Qolsys IQ Panel 2 Plus, and any DSC PowerSeries NEO w/ added wireless transceiver. The sensor supports one-go-all-go connectivity for PowerG Smokes.

October 15 - In-Wall Z-Wave Dimming Switches from GE

Alarm Grid began offering two (2) new in-wall Z-Wave dimming switches from GE. The unique aspect of these new in-wall dimmers is that neither one requires a neutral wire. The new GE Z-Wave Dimmers include the GE 14299 Z-Wave Plus Dimmer and the GE 45717 Z-Wave Classic Dimmer Switch. These switches make it easier for older homes to get started with smart lighting.

October 25 - Alarm.com ADC-V723 Outdoor Camera

Alarm.com unveiled their new flagship outdoor camera with the ADC-V723. The ADC-V723 supports 1080p recording capabilities with High Dynamic Range (HDR) for clearer and more detailed video captures. Its 117° field of view allows the device to cover a larger area than other similar cameras. Alarm.com also later released their new flagship indoor camera, the ADC-V523.

October 29 - Alarm.com Smart Z-Wave Plus Water Valve

Another big release from Alarm.com was the Alarm.com ADC-SWV100 Smart Water Valve. This Z-Wave Plus Water Valve is compatible with nearly any alarm panel that supports Z-Wave devices. The smart water valve is specifically designed for use with the Alarm.com Water Management Add-On Package that makes it super easy for Alarm.com users to monitor their water usage.

October 31 - New Alarm Grid Headquarter Sign

Alarm Grid celebrated the Halloween holiday by getting a new sign for its main headquarters. The workers putting up the sign did a great job, and we're thrilled with the end result. We're certainly proud of our office, and we are happy that we can help it stand out a little bit better. And of course, we want to thank our customers who helped make this possible.

November 1 - Alarm Grid Halloween Celebration

We also had quite the Halloween bash inside our office as well. We had some tasty treats, and we put up some fun decorations to get into the Halloween spirit. Some of our team members decided to dress up. Jarrett won our annual costume contest with his T-Rex costume. Congratulations Jarrett. We are hoping for an equally fun Halloween celebration next year in 2020.

November 13 - Qolsys IQ Panel 2 Plus Firmware 2.4.2

Firmware Version 2.4.2 for the IQ Panel 2 Plus represents the latest firmware version as of the end of 2019. The update fixed various issues that affected the IQ Remote and certain PowerG Sensors when used with the Qolsys IQ Panel 2 Plus. We recommend upgrading to the newest available firmware as soon as possible for optimal system performance.

November 28 - Alarm Grid Thanksgiving

Alarm Grid team members had a nice Thanksgiving break in late November, as we all got to spend the holiday with loved ones and friends. Like always, we're grateful to our customers who help make all of this possible. We even made a special Happy Thanksgiving holiday video for everyone to watch. Please check it out when you have a chance!

December 20 - Reduced Pricing On IQ Panel 2 Plus PowerG Kits

Alarm Grid was able to reduce the prices on all of its Qolsys IQ Panel 2 Plus PowerG Kits just in time for the holidays. This was thanks to a reduction in cost for the DSC PG9303 Door/Window Contacts, which are included in every kit. Our Qolsys IQ Panel 2 Plus PowerG Kits provide everything you need to get started with alarm monitoring. We have 12 kits to choose from!

December 23 - Top 100 Most & Least Burgled US Cities

We capped off the year by presenting lists of the Top 100 Most and Least Burgled Cities in the United States. Homes without alarm systems are 300% more likely to be burglarized than homes with security systems. Additionally, 4 out of 5 convicted burglars admit to checking if a home has an alarm system before committing a burglary. You can view our full burglary infographic here.

We hope that you enjoyed keeping up with the Alarm Grid Home Security Blog in 2019, and we look forward to continuing in 2020. If you ever need to reach us for help or assistance, you can email support@alarmgrid.com or call (888) 818-7728. Remember that our support hours run from 9am to 8pm ET M-F. Check our blog for holiday hours. We look forward to hearing from you!