Home Security Blog

Alarm Grid is now fully re-opened after closing yesterday due to Hurricane Dorian. The team at the main Alarm Grid Florida headquarters is now back to work answering phones and emails and activating systems. Our shipping department has also resumed processing and shipping out orders.

We know that Hurricane Dorian was a stressful experience for many people out there, us included. Many of our team members spent the past few days boarding up their homes and making preparations for family members. We are very happy that this hurricane has finally passed and that any impact in Florida has been minimal. Our thoughts go out to the people in the Bahamas whose lives have been drastically affected due to the storm.

Our Florida team would like to thank our remote team members who worked very hard to answer calls and emails in our place while we were dealing with the storm. Indeed, a lot of people contacted Alarm Grid during our absence. We apologize for any longer-than-usual wait times you may have experienced as a customer during this time. We can now assure you that it will be back to business as usual.

We would also like to thank Criticom Monitoring Services for their work during the hurricane. Our monitoring partner did a fantastic job, and all incoming signals and alarms were dealt with according to usual procedure. Remember, CMS operates three (3) separate monitoring centers across the country. Even when one monitoring center goes down, the others remain active to pick up the slack. This is very important during emergency situations like Hurricanes.

Remember, the best way to reach us at Alarm Grid for assistance is to email support@alarmgrid.com. Our team will check the email at their earliest convenience and reply back as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST. We look forward to hearing from you. We appreciate your understanding and patience during this most recent event. The Alarm Grid team is happy to be back to work!

The Alarm Grid main headquarters in South Florida is closed due to Hurricane Dorian. At this time, only our remote offices are operational. The technicians at these remote offices will still be working to check your calls and emails. Please understand that we are short-staffed at this time.

Remember that the best way to reach us is to email support@alarmgrid.com. You may also call us at (888) 818-7728 during our business hours of 9am to 8pm EST M-F. Wait times may be slightly longer than usual due to our limited number of staff. Additionally, there may be shipping delays on certain products.

Keep in mind that our main headquarters closing does not affect your monitoring service. Our monitoring partner, Criticom Monitoring Services, operates three (3) monitoring stations. Even if one goes offline, the other two will still be there to pick up the slack. This redundancy is a major reason why we selected Criticom as our monitoring partner.

To everyone affected by Hurricane Dorian, we hope that you are safe and alright during these difficult times. We look forward to reopening our main headquarters as soon as possible. We appreciate your understanding during this time.

Update: Our plan is to re-open fully Wednesday, September 4th. We will provide an update as soon as news is available.

Hi DIYers! It's time for another video recap. Our video team managed to put up five (5) new videos this time. We're sure they will help many people get the most out of their alarm systems. Hopefully you enjoy watching them as much as we enjoyed making them. Let's check out the newest videos!

Using a DSC PowerG Keypad With the Qolsys IQ Panel 2 Plus

Joe explains how you can use a DSC PowerG Wireless Keypad with a Qolsys IQ Panel 2 Plus System. The IQ2+ works with a PowerG Keypad because it accepts the necessary 915 MHz frequency. The compatible PowerG Keypad is a push-button device that makes for a good secondary keypad for an IQ Panel 2 Plus. The keypad can be used in a second location in the building, such as by a back door. If you want a touchscreen keypad for the IQ2+, then the IQ Remote is a great option.

Using the 5800COMBO With the Lyric Alarm System

Jorge teaches users how they can use a Honeywell 5800COMBO with a Honeywell Lyric Alarm System. The 5800COMBO offers smoke, heat, freeze and carbon monoxide detection all in one convenient device. The sensor can use up to five (5) zones on the Lyric System. Each zone will have a different Loop Number according to function. These functions include smoke & heat detection, freeze detection, CO detection, RF supervision, and end of product life. If there is a function you do not want to use with the sensor, then you can skip programming for that zone.

Getting Remote Access to a Qolsys IQ Panel 2 Plus

Jorge tells users how they can get remote access to a Qolsys IQ Panel 2 Plus Alarm System. This is done by getting the system monitored with service that includes access to Alarm.com. This is an interactive monitoring and automation platform that allows you to control your system remotely. By accessing Alarm.com through the mobile app on an Android or iOS device, you can arm and disarm the system, check its current status, control programmed Z-Wave devices, view the live feed for Alarm.com Cameras, and more.

5800C2W Support With the Lyric Alarm System

Jarrett explains how you can use a Honeywell 5800C2W with a Lyric System. This is a wired to wireless converter that lets you use hardwired sensors with the system. This is great if you are upgrading to the Lyric from a hardwired system. You can save a lot of money by not having to buy completely new sensors when your existing ones work just fine. You will typically want to have the 5800C2W in the same location as the old hardwired panel. This will make wiring as easy as possible. Mark the wires before switching them over!

Door Contacts - Overview

Jorge covers the basics for door contacts. These sensors let the system know when a door is opened. Most work in the exact same manner. There is a sensor, along with a smaller accompanying magnet. The sensor is placed of the door frame, while the magnet is placed on the moving part of the door. The sensor and magnet should be as close as possible when the door is closed. Alignment is also important. Opening the door will cause the magnet to separate from the sensor. This will let the sensor know to alert the system.

In observance of Labor Day, Alarm Grid is closed Monday, September 2, 2019. We will not be answering phone calls or checking support emails during this time. Any customer who needs to reach us during this time should email support@alarmgrid.com. We will reply back as soon as possible.

We would also like to use this opportunity to provide an update on Hurricane Dorian. As you may know, the main headquarters for Alarm Grid is located in South Florida. It is very likely that we will experience at least some of the effects of the hurricane. As a result, it is possible that our main headquarters may be closed Tuesday, September 3, 2019. It is impossible for us to make that determination at this time. We just want to make you aware of that possibility.

Alarm Grid has a couple of smaller offices further north in the United States that will not be affected by the hurricane. These offices will maintain business as usual Tuesday, September 3rd, regardless of what happens to our main headquarters. These technicians will still be around to answer your calls and reply to your emails. But please understand that we may be working with a limited staff. Additionally, it's possible that there may be shipping delays on orders. Again, we cannot confirm anything at this time. We are only making you aware of what might happen. We appreciate your understanding.

We also want to make it very clear that Hurricane Dorian will NOT affect your monitoring service. As you know, Alarm Grid is partnered with Criticom Monitoring Services for alarm monitoring. Criticom operates three (3) stations - one in Florida, one in California, and one in New Jersey. It is possible that the Florida station may go offline during the storm. If that happens, any incoming signals will be rerouted to one of the other monitoring centers. A central station will still be alerted to any alarm that may occur on your system, and action will be taken. This redundancy is a big reason why we chose Criticom as our monitoring partner.

Again, we are not saying that the Criticom Florida monitoring station will go offline. We are just making you aware of that possibility. And even if it does, it will have no impact on any of our monitored customers. To anyone being affected by Hurricane Dorian, we understand what you are going through. We wish you nothing but safety for yourself and your loved ones. Please stay safe and take proper precaution during this storm. We all hope to be back tomorrow to provide you with outstanding service and support. And if circumstances prevent that, we will be back as soon as possible.

If you need to reach us by phone, you can contact us at (888) 818-7728 tomorrow, Tuesday, September 3. Remember that our office hours are 9am to 8pm EST. Thank you for your support, and have a happy and safe Labor Day.

When thinking about home security, many people mistakenly believe that it is always an expensive endeavor. The truth is that the cost can range from extremely affordable to exceedingly pricey. Today, we're here to tell you that home security does not have to cost you an arm and a leg.

Setting up a home security system is a worthwhile investment for any homeowner or renter. Protecting your assets is extremely important, and you can even save money on your homeowner's insurance. And if you decide to move, you can either bring the system with you, or leave it at the property to increase your home's resell value.

How much you spend on home security truly depends upon your needs. While you can certainly spend a large sum of money monitoring your home, the reality is that you don't have to break the bank. At Alarm Grid, we offer monitoring plans for all budgets. Our self-monitoring plans start at just $10 per month, while our central station monitoring plans start at just $15 per month.

Keep in mind that you will needs a central station monitoring plan to receive a certificate of alarm (CoA) and save money on your homeowner's insurance premium. These savings can vary significantly, so make sure to check with your insurance company to find out how much you can save. Many homeowners find that monitoring an alarm system actually pays for itself due to the insurance savings!

The system you purchase also makes a big difference in your monthly monitoring costs. Many panels require you to upgrade to a cellular plan for monitoring service. Cellular monitoring has a higher monthly cost than IP-only monitoring, so make sure to keep this in mind. Although we always recommend using cellular for its superb reliability, we also understand that some users are comfortable with IP monitoring service.

If you do decide to go with IP-only monitoring, just make sure that the internet in your home is reliable. A downed internet connection will leave your home unmonitored and vulnerable. You will also want to get a panel that can be used with IP-only service. Nearly all of the Honeywell Panels we sell are suitable for this type of monitoring.

We recommend the Resideo Lyric Controller for IP-only monitoring. This system has a built-in WIFI card, so you won't need to get any add-ons to get the panel up and running.You can also easily add a cellular communicator if you decide to upgrade your service later on. We also sell some Lyric System Kits that include everything you need to get started with alarm monitoring service. There is a 3-1 kit for smaller homes, and a 10-1 kit for larger homes.

Also remember that you do not need to buy a system from Alarm Grid to receive our monitoring service. If you can find a system elsewhere for a lower price, then go for it. We do recommend contacting us before making the purchase to make sure it's a system we can monitor. Our security system planners will be glad to help you design your system from start to finish.

What else can you do to keep costs low? Well we definitely recommend going with a DIY, no-contract monitoring company like Alarm Grid. DIY means do-it-yourself. You can save hundreds or even thousands of dollars by installing your security system yourself. While installing your own system might seem like a challenge, it really doesn't have to be. In fact, the Lyric Kits we mentioned before can technically be installed using nothing more than a screwdriver!

The other important thing is to make sure the security company you choose is no-contract. You can be left on the hook for huge amounts of money if you get stuck in a contract. And if there's ever an emergency and you need to suddenly cancel your service, you will be very glad that you chose a no-contract company. At Alarm Grid, you can easily discontinue your monitoring service at the end of your monthly payment cycle and then resume service when you are ready.

Also remember that Alarm Grid has no added fees. This means that you never pay extra to start or stop your service. What you see is exactly what you get. We do this to make our monitoring service as accessible to many people as possible. If you are intereste in learning more about what we offer, we encourage you to check out our monitoring page for more information.

You are also more than welcome to talk with us before you make your decision. We would love to speak with you if you have any questions or concerns. The best way to get a hold of us is to email support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. You may also call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST. We look forward to hearing from you, and we hope to make you a valued member of the Alarm Grid family!

Hi DIYers! Today, we're going to present a helpful tip for Lyric users. Some of our customers have inadvertently discovered the Keypad Tamper Lockout feature on their Resideo Lyric Systems. We want to tell you about this feature and help prevent you from being locked out of your system.

We actually just released an FAQ the other day that explains this feature in full detail. You can read it at this link if you want to. But for now, we will cover some of the basics of the feature and how it applies to you. The Lyric Keypad Tamper Lockout feature stops the system from accepting any numeric key inputs (0-9) for 15 minutes whenever thirty (30) numeric keys are entered in a 15 minute period, without ever executing a valid command. Any further numeric key inputs during this 15 minute period will result in a long error tone.

Basically, if you are at your Lyric System, and you repeatedly try (unsuccessfully) to enter a valid code, then the Lyric will no longer allow you to keep trying. The purpose of this feature is to prevent someone from using brute force to try and access the system. While the feature can lead to frustration if you ever accidentally lock yourself out, it is an important safety measure to prevent an intruder from ever getting into your system.

Obviously, locking out an intruder is a good thing. But unfortunately, some users may find themselves in the same boat. This often happens because a user swears that they remember their code, when they really do not. They will keep trying to enter the same incorrect code. And once they reach 30 incorrect inputs without entering a valid command, they will become locked out. The user will not be able to try again until 15 minutes have passed. Or until the system has been reset via a complete power cycle.

Another common reason for this to happen is because of a misunderstanding of the Guest Code. The Guest Code is only able to disarm the system when it was the code used to arm the system in the first place. A user may give the Guest Code to someone, arm the system with their usual Master Code, and then expect that individual to disarm the system with the Guest Code later. The visitor will try (repeatedly) to disarm using the Guest Code, without success. And they will inevitably find themselves locked out with the tell-tale long error tone.

Unfortunately, there is no way to disable the feature. It's just something you have to accept with the Lyric System. How can you prevent yourself from being locked out? It's simple. Just make sure you remember your code! If you enter the correct code within 30 inputs, then you won't become locked out. And if you think that you might have trouble remembering a code, you can always use a key fob or Total Connect 2.0 to disarm your system instead. It's also worth mentioning that key fobs and TC2 will STILL WORK if you have activated the Keypad Lockout feature.

If you want to learn more about this feature, you can always check out the FAQ we mentioned earlier. We also invite you to email us at support@alarmgrid.com with any further questions you might have. Remember, we offer free support for all monitored customers. We look forward to hearing from you!

Alarm Grid is very happy to announce that the Lutron Caseta Smart Bridge PRO 2 is now available for purchase from our website. This device serves as the central hub for a Lutron Smart Lighting setup. It offers a brand-new integration with Alarm.com for added flexibility and control.

It's funny, we were just talking about Lutron the other day and how great their lighting products are. We didn't know that just a few days later we would be talking about the exciting Lutron Caseta Smart Bridge PRO 2. This hub supports all of the same great integrations and features as the original Lutron Caseta Smart Bridge. These integrations include Apple HomeKit, Amazon Alexa, Google Home, Nest, Sonos Sound, and more.

But the Lutron Caseta Smart Bridge PRO 2 adds the ability to integrate your Lutron Lights with Alarm.com. This is huge news for anyone with an Alarm.com Security System. Now you can control your Lutron devices and your security system from the super convenient Alarm.com App. You can even include your Lutron Lights with smart scenes for automatic operation based on a schedule or with certain system events!

If you are not familiar with Lutron Lights, then prepare to have your life brightened! These smart lights offer a multitude of great features that help them outshine similar products. By using the free-to-download Lutron App, you can create smart schedules to have your lights turn ON and OFF at set times of the day.

The Lutron App also supports Geofencing features to have your lights respond based on the location of your smartphone. This is great if you want to have your lights turn ON automatically when you arrive home, or shut OFF when you leave for the day. There is also a cool feature called "Smart Away" that will have your lights turn ON and OFF at random times during the evening to make it look like you are home. This is perfect for when you are traveling.

Remember, you will need a monitoring plan that includes Alarm.com if you want to integrate your Lutron Caseta Smart Bridge PRO 2 with that platform. For Alarm Grid customers, this includes any Gold or Platinum Level Plan. More information about our monitoring services is available on our alarm monitoring page.

The Lutron Caseta Smart Bridge PRO 2 is compatible with all of the existing Lutron Caseta devices that were already sold on our site. We have all the resources you need to create complete smart lighting network based around Lutron. If you have any questions about Lutron or the new Lutron Caseta Smart Bridge PRO 2, please reach out to us by emailing support@alarmgrid.com. We look forward to hearing from you!

Hi DIYers! Today, we are very excited to talk about the all-new Z-Wave Plus lighting products from Resideo. These lights are very easy to use, and they will work with nearly any security system that supports Z-Wave. They will certainly make a great addition to any growing smart home.

Resideo (formerly Honeywell and Ademco) has been long-known for their alarm control panels, sensors, and thermostats. But they really haven't made much of a splash in terms of smart lighting equipment. But that should change with these brand-new lights. The lineup has everything you need to create a robust and capable lighting setup.

All of these products use Z-Wave Plus technology to communicate with a central hub. We strongly recommend making sure your Z-Wave controller is certified for Z-Wave Plus so that you get the maximum wireless signal range. Some systems that support Z-Wave Plus include the Qolsys IQ Panel 2 Plus and the 2GIG GC3e. If you have monitoring service and access to Total Connect 2.0 or Alarm.com, then you can control your lights remotely and use them with smart scenes.

These devices are all super easy to program with your alarm system or other Z-Wave hub. When enrolling, you should always make sure to exclude the device from the network first. This will clear out any information and ensure that the device can be enrolled successfully. Then enroll the device by putting the controller into its inclusion mode and activating the inclusion function on the light. It should successfully pair with the network.

Now that you know a little bit about the lights in general, let's take a quick look at all of the new products individually:

• Resideo Z5SWITCH - An in-wall light switch that is used to control hardwired lights or a ceiling fan. Replaces the existing in-wall switch.
• Resideo Z5DIMMER - An in-wall dimmer switch that is used to control hardwired lights. The light bulbs must support dimming to be used in that manner. Replaces the existing in-wall switch.
• Resideo Z53WSWITCH - An in-wall 3-way switch that is used with the Z5SWITCH and Z5DIMMER. You can use multiple Z53SWITCH devices to achieve up to a 6-way lighting configuration. Please note that a traveler wire is required for use.
• Resideo Z5SWPID - A plug-in switch that is used for controlling a lamp or other connected device. It features a manual ON/OFF switch and a pass-through "non-Z-Wave" outlet.
• Resideo Z5DIMPID - A plug-in dimmer module that is used for controlling a lamp. The light bulbs must support dimming to be used in that manner. It features a manual ON/OFF switch and a pass-through "non-Z-Wave" outlet.
• Resideo Z5SWPIO - A plug-in switch that is suitable for outdoor use. Great for operating holiday lights or other outdoor lighting fixtures. It does not include a pass-through outlet.
• Resideo Z5OUTLET - An in-wall AC outlet that provides Z-Wave Plus control to the connected device. The bottom port uses Z-Wave Plus, while the top port is always active. Replaces an existing outlet.

All of these smart lighting products are available right now from Alarm Grid! They're great for anyone looking to create a new smart lighting network or expand upon an existing one. If you have any questions about these new Resideo Lights, please reach out to us by emailing support@alarmgrid.com. We look forward to hearing from you!

Hi DIYers! We're here with another video recap, this time covering August 20th thru 23rd. As usual, thanks goes out to our video team for all the hard work they do. They managed to put up some great videos this time, and we are eager to show them off. Let's check out the newest videos!

Adding a Second Push-button Keypad to a VISTA-20P

Joe teaches you how to add a second keypad to a Honeywell VISTA System. This process applies to any Alphanumeric Keypad or Fixed English Keypad. In order to set up the keypad, you must wire it to the panel and address it. You can use any address from 16-23 for a push-button keypad. Address 16 is usually for the initial keypad, so a second keypad will typically use an address of 17-23. Remember to enable the address in programming from your first keypad if needed.

Clearing a Low Battery On a VISTA P-Series Panel

Joe covers the process for clearing a low battery on a VISTA P-Series Alarm System. A low battery trouble condition occurs when battery fails a Load Test and determines that the battery cannot properly support the current load. To fix a low battery, you need to either give the battery some time to charge, or replace it with a new one. Then you must have the system pass a Load Test to clear the trouble. Remember, the typical battery life is about three (3) to five (5) years.

Properly Testing the Honeywell 5800CO with a Qolsys IQ Panel 2 Plus

Joe explains how you can properly test the Honeywell 5800CO Carbon Monoxide Sensor with a Qolsys IQ Panel 2 Plus System. This device only works with the 345 MHz version of the IQ Panel 2 Plus. You can easily test the sensor's communication with the panel by using the recessed test button. But if you want to test the sensor's ability to detect carbon monoxide gas, then you can use canned CO to complete a test. Be very careful when using canned CO!

Updating a LYNX Touch Panel Using the LynxTouch-MSD Tool

Joe is back for more, as he teaches you how to update a Honeywell L5210 or a Honeywell L7000 by using the Honeywell LYNXTOUCH-MSD Firmware Updater Tool. You might need to upgrade the firmware on one of these panels if you are trying to use an LTE communicator with the system. This includes the Honeywell LTE-L57A AT&T LTE Communicator and the Honeywell LTE-L57V Verizon LTE Communicator. You will need to power down the panel and open it up to complete the updating process.

The Difference Between Total Connect Comfort and Total Connect 2.0

Jorge explains the difference between Total Connect Comfort and Total Connect 2.0. Total Connect Comfort is an interactive platform designed strictly for use with certain Honeywell WIFI Thermostats. Total Connect 2.0 is much more robust, as it is used with Resideo Security Systems and a variety of different smart home devices, including Z-Wave devices. If you have a monitoring plan that includes access to TC2, then there is very little reason to keep using the Total Connect Comfort App.

Setting Up Automation On the Qolsys IQ Panel 2 Plus

Smiling Jarrett is back! And he's gonna show you how to set up automation on your Qolsys IQ Panel 2 Plus System. Nearly any Z-Wave smart home device can be paired with the system. The panel has a built-in Z-Wave Plus controller, so you will get maximum range and battery life if you use Z-Wave Plus devices. Before adding Z-Wave devices, you should clear it from the network first. You can also use Alarm.com to control the Z-Wave devices on your IQ Panel 2 if you have the system monitored.

Hi DIYers! Today, we would like to talk about Lutron Smart Lights and explain why they are a great choice for establishing a smart lighting setup. These smart lights offer many nice features, including integrations with Apple HomeKit and Amazon Alexa. We think you will love these lights!

When talking about smart lights, we often point customers to Z-Wave lights first, due to their easy integrations with Alarm.com and Total Connect 2.0. But if you don't have access to ADC or TC2, then you might choose a different smart network to build around. For smart lighting, Lutron represents one of the best options available. The Lutron Caseta lineup is perfect for DIY installers, and the products offer some great features and functions.

Anyone interested in Lutron should first become familiar with the Lutron Caseta Smart Bridge. This is the central hub that makes the setup possible. All of your Lutron devices will pair with this controller. And whenever you use a smart assistant (e.g. Siri, HomeKit, Alexa, etc.) to control your Lutron Lights, the command will first pass through the smart bridge.

The Lutron Caseta Smart Bridge is very easy to set up. Just connect it to your router using the included ethernet cable. Then pair your smartphone with the bridge using the Lutron App. You will then be able to control connected Lutron devices from anywhere. One Lutron Caseta Smart Bridge can support up to 50 Lutron devices. You will have no problem decking out your home with Lutron Smart Lights!

The fun part comes once you have your smart bridge. You can then start choosing individual Lutron devices to use in your home. There are plenty of devices to choose from. We have some of our favorites listed below:

• Lutron Caseta In-Wall Neutral Smart Switch - An in-wall light switch that lets you add smart control to your existing hardwired lights. You can turn them ON and OFF from anywhere!
• Lutron Caseta Wireless In-Wall Dimmer - An in-wall dimmer that lets you add smart control to your existing hardwired lights. You can turn them ON and OFF and adjust their brightness from anywhere! Note that the light bulbs must support dimming.
• Lutron Caseta In-Wall Smart Dimmer for ELV+ - Same as above, but for use with electronic low voltage (ELV) lighting loads.
• Lutron Caseta Lamp Dimmer - Lets you provide smart control for two (2) connected lamps. Plugs into any standard wall outlet.
• Lutron Caseta Pico Remote - A handy remote that lets you control your lights on-site. You can have it loose, or mount it to the wall. There is also an audio Pico Remote for controlling an integrated Sonos Sound System!

There are also lots of kits that include bundled Lutron items. We won't list them all here, but please check out our Lutron Smart Home Page to see them! Lutron even offers a variety of decorative wallplates to go with your Lutron In-Wall Switches. Look for the Lutron Claro Wallplates for more information!

Remember, Lutron is great for pairing with a variety of different platforms including Apple HomeKit and Siri, Google Home, Amazon Alexa, Nest, and Sonos Sound. It is also excellent for Resideo Lyric System users who use the system with Apple HomeKit, as it gives the user a single robust platform for controlling the system and their lights. Just remember that the Lyric must be running firmware update MR7 or higher to do this.

If you have any questions about Lutron, please reach out to us. The best way to contact us is to email support@alarmgrid.com. We look forward to hearing from you and answering all your questions about Lutron!