Alarm.com Posts

Hi DIYers! It's time again for our video recap. Our video team did a great job last week, as they worked very hard to put up some helpful new videos. Jorge made the most videos with four (4) this time around. I even made a rare on-camera appearance! Let's check out the new videos.

Setting the Communication Path In a Lyric Controller

Jorge explains how to set the communication path for a Resideo Lyric Alarm System. You can choose between WIFI & Cellular, WIFI-Only, Cellular-Only, and None. If you have both WIFI and cellular enabled, then the system will use WIFI as the primary path to communicate with the AlarmNet Servers. Please note that you will need to add a cellular module to use cellular communication with the Lyric System. We recommend using the LYRICLTE-A or the LYRICLTE-V.

Using the IPCAM-WOC1 With a Lyric Security System

Jorge talks about how it is not possible to view the live feed for the IPCAM-WOC1 Security Camera through a Resideo Lyric Alarm System. The only way that you can view the live feed for this camera is through Total Connect 2.0. This is the interactive monitoring and automation platform that is commonly used with the Lyric System. You can access this platform through the TC2 website or mobile app. You will also need an alarm monitoring plan that includes access to TC2 and video surveillance.

Reasons to Purchase an LTE Cellular Communicator

Jarrett discusses the reasons why you should make sure to buy an LTE cellular communicator for your alarm system. An LTE communicator will provide a fast and reliable connection that will keep your system monitored at all times. It will also provide a long-term monitoring solution for your panel. This is because cellular service providers have no plans to shut down their LTE networks any time soon. Older cellular networks like 3G and CDMA are expected to be shut down sometime in the coming years.

Setting Up The Slideshow Feature on the Qolsys IQ Panel 2 Plus

Jorge teaches users how to set up the slideshow function on the Qolsys IQ Panel 2 Plus Security System. The slideshow feature allows the panel to operate like a digital picture frame. This can be nice for making the aesthetic in your home more pleasant. Images are loaded onto the panel through a MicroSD card. There are many restrictions regarding the pictures that can be used in the slideshow function. Make sure to pay close attention in the video so you know which images you can add.

Z-Wave Light Status with Alarm.com

Jorge goes into detail about the Z-Wave light status feature for Alarm.com. A maximum of ten (10) "uncertified" Z-Wave lights can have their current ON/OFF status displayed from Alarm.com. Although you can add more Z-Wave lights beyond this limit, Alarm.com won't know whether the light is ON or OFF. In other words, you will be controlling these lights blindly. Alarm.com also has a list of "certified" Z-Wave Plus lights that do not count towards this device limit.

Alphanumeric, Fixed English, or Touchscreen Keypad?

I help you determine whether the keypad for your Honeywell VISTA System is an Alphanumeric Keypad, a Fixed English Keypad, or a Touchscreen Keypad. You can recognize an Alphanumeric Keypad because it will display "Installer Code 20" when you enter programming. A Fixed English Keypad will only display "20". A Touchscreen Keypad will have a Console Mode that allows the system to behave as an Alphanumeric Keypad. You should only use an Alphanumeric Keypad or a Touchscreen Keypad in Console Mode to complete deep-level programming.

Hi DIYers! We are happy to announce that there are new firmware updates available for the Qolsys IQ Panel 2 Plus and the 2GIG GC3e & GC3 Systems. Qolsys users can apply the firmware update locally at the panel. 2GIG users can apply from USB or have it pushed from Alarm.com for a small fee.

Qolsys IQ Panel 2 Plus Version 2.3.4

Starting with the Qolsys IQ Panel 2 Plus, Firmware Update 2.3.4 is now available. This is a relatively minor upgrade to the system that improves recognition of the PowerG daughterboard for supporting wireless PowerG Sensors. Although you can technically apply this update to an original Qolsys IQ Panel 2 System, it won't make a difference, because that system does not have a PowerG daughtercard. Since you can apply this update locally at the panel, there is no fee required to receive this update. Remember, your system must be actively monitored and connected with Alarm.com for the update to go through.

In order to apply this update, you must have your Qolsys IQ Panel 2 Plus connected to WIFI. The panel should be plugged into AC power, and it should not have a low-battery condition. To begin, start from the main screen of the system. Press the small grey bar at the top of the screen. Choose Settings > Advanced Settings> Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.3.4 > OK > Upgrade Using Network. The system should begin downloading the update. Once the download is complete, the update will be applied. This process should take about five (5) minutes. The panel will reboot at this time. The process is complete after the reboot finishes.

2GIG GC3e & GC3 Firmware Version 3.2.3

The 2GIG GC3e System just became available very recently. This Firmware Update Version 3.2.3 is a great way to get your new GC3e System up and running. Additionally, existing users of the original 2GIG GC3 System can also apply this same update. The update provides support for the new AT&T LTE Communicator (coming soon!) and allows for 6-digit user codes with both the panel and compatible Z-Wave locks. It also provides various fixes and helps the system run smoother overall. It is recommended that every GC3e and GC3 user receives this update so that they can continue to get the most out of their system.

The easiest way to receive Firmware Version 3.2.3 is to simply have it pushed down from Alarm.com. To do this, the system must have an Alarm.com Cellular Communicator installed and activated. You must contact your alarm company and ask them to push the update. There will be a small fee for this service. If you don't have Alarm.com, you can get more information on our monitoring page. The latest update can also be applied directly at the panel. To do this, you must download the update file onto a USB flash drive and insert the drive into the panel. You will then be able to apply the update locally at no cost. More information on this process can be found in this helpful FAQ. Although that FAQ is specific to the original 2GIG GC3 System, the 2GIG GC3e will follow the same process. Remember, there is no cost required to update via USB.

If you have questions about either of these firmware updates, or if you would like to learn more about our monitoring services, please reach out to us! The best way to contact us is always to email support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. You may also call us at (888) 818-7728 during our normal business hours of 9am to 8pm EST M-F. We look forward to hearing from you and answering your questions!

Hi DIYers! We have a small video recap this week. Our video team was on vacation for most of the week, but we put up three (3) new videos on Tuesday, August 6th. We have two (2) from Joe and one (1) from Jorge. We hope you are excited to check them out! Let's take a look our newest videos!

Carbon Monoxide Detector Functionality

Joe explains how carbon monoxide sensors for security systems are used. These life-safety devices will alert the alarm control panel whenever there is an outbreak of potentially lethal CO gas. This gas is odorless and tasteless, and it kills hundreds of people every single year. We recommend placing carbon monoxide sensors outside of bedrooms, in hallways, and in large central areas like living rooms. You should have at least one (1) CO detector on each floor of the building.

Features Included With an Alarm.com Video Plan

Jorge talks about the features that come included with an Alarm.com video plan. By using Alarm.com for video monitoring, you can view clips from Alarm.com and download them for permanent use. Alarm Grid provides 3,000 monthly clips and 3,000 total clips for any customer with Alarm.com video monitoring. We also provide complimentary Video Analytics at no extra charge. Additional monthly and total clips are available for an added fee. To use video monitoring with Alarm.com, you need a Platinum Plan or a Video-Only Plan.

Error Code 103 On a VISTA Alarm System

Joe discusses the Check 103 Error Code on a Honeywell VISTA System. The Check 103 message will be displayed on an Alphanumeric Keypad when there is a problem with the system's cellular communicator. There are many reasons why a Check 103 error might be displayed. Some possible causes can be a loose tamper cover on the communicator, the panel being unable to recognize the communicator, or the communicator not being registered with AlarmNet. Please note that a Fixed-English Keypad will display the message bF instead for "backup failure".

Hi DIYers! We are pleased to announce that the Interlogix Simon XTi-5i is now available for purchase from the Alarm Grid website. This is a capable wireless panel, all available at an affordable price. It is perfect for homes and small businesses looking for an effective security solution.

Although the Simon XTi-5i is considered a "budget" alarm system, it still offers the same great performance you would expect out of any modern alarm system. The system is essentially an upgrade over the current Simon XTi-5, but it has been revamped to enhance the end user experience. The 5" full-color touchscreen has been improved from the older models, and it feels more satisfying to control. We tested the touchscreen at ISC West 2019, and we gotta say, it's a major improvement.

New to the Simon XTi-5i is the ability to adjust the user interface (UI). You can have the color schemes for the system menus match those from Alarm.com. You will get the same great orange and white color scheme for the Simon XTi-5i as what you have on Alarm.com. This should help you feel more comfortable, whether you are controlling your system from the panel or from the Alarm.com Mobile App on Android and iOS devices. By using the mobile app, you can access your system from almost anywhere!

In order to access Alarm.com, you will need an Alarm.com Communicator. Both LTE cellular and dual-path options are available. Getting your Simon XTi-5i connected with Alarm.com will provide you with the most reliable alarm monitoring service possible. You will also be able to access Alarm.com through the mobile app to control your system in a variety of ways. This includes arming and disarming, checking system status, controlling Z-Wave devices, viewing Alarm.com Cameras, and more. Please note that you will need a Self Gold Plan or higher from Alarm Grid to access Alarm.com, and a Self Platinum level plan or higher is required for remote viewing of Alarm.com cameras. More information can be found on our alarm monitoring page.

The Simon XTi-5i will actually support the same communicators as all of the previous Simon Panels. We recommend using one of the following communicators:

• Alarm.com XT-511-US-AT (AT&T LTE)
• Alarm.com XT-511-US-VZ (Verizon LTE)
• Alarm.com XT-511-CA-TL (Telus LTE - Canada Only)
• Alarm.com XT-511-US-DP-AT (AT&T LTE & IP)
• Alarm.com XT-511-US-DP-VZ (Verizon LTE & IP)
• Interlogix 600-1048-XT-LTE-AT (AT&T LTE) (Must be FW 191C or higher)
• Interlogix 600-1048-XT-LTE-VZ (Verizon LTE) (Must be FW 191C or higher)
• Interlogix 600-1048-XT-LTE-TL (Telus LTE - Canada Only) (Must be FW 191C or higher)

Each of these communicators also doubles as a perfectly functional Z-Wave controller. This will allow you to start building a complete smart home network of Z-Wave devices. You can create scenes to have your Z-Wave devices activate automatically with certain system events or on a set schedule. This can definitely help you save money on energy costs and make your life more convenient. There are all sorts of Z-Wave devices you can add, including lights, locks, thermostats, water valves, and more!

In addition to a better touchscreen and revamped menus, the Interlogix Simon XTi-5i also packs some more power under the cover. The zone count has doubled up to 80 wireless zones. This is perfect for virtually any home or any small to medium sized business. You can even use two (2) hardwired Normally Closed (NC) contacts with the system and connect them to the main board. Just be aware that these hardwired contact sensors will still cut into the maximum 80 zone limit.

As far as sensor support goes, the Simon XTi-5i facilitates the same great 319.5 MHz sensors that its predecessors supported. This includes the wireless sensors from Interlogix and Qolsys. You can also use the Qolsys S-Line Sensors with the system, though they will not utilize encryption with the Simon XTi-5i. If you want encrypted sensors for the system, you will have to wait for the exclusive lineup of Interlogix Encrypted Sensors, which should be made available soon. It is unknown which form of encryption these sensors will utilize, but it is expected that they will work exclusively with the Interlogix Simon XTi-5i System.

You can now purchase the Interlogix Simon XTi-5i from Alarm Grid! If you have any questions about this exciting new system, please reach out to us! The best way to contact us is to email support@alarmgrid.com. We will check your email at our earliest convenience and respond back as soon as possible. If you prefer to call us, you can reach us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to hearing from you and telling you all about this great new panel!

Hi DIYers! It's time for our weekly video recap. We have a great batch of videos for you all today. Our technicians Joe, Jarrett, and Jorge will all help you learn how to use your alarm systems and get the most out of your equipment. Let's check out the latest videos from the team.

Adding Wired Motion Detectors to the VISTA 20P

Joe teaches users how to add wired motion detection sensors to a Resideo VISTA 20P System. Hardwired motion sensors will use a 4-wire connection, with two (2) wires being used for the zone input, and two (2) wires being used for power. Most hardwired motion sensors use a Normally Closed (NC) wiring configuration, meaning that they are wired in Series. However, there are some Form C motion sensors that can use a Normally Open (NO) wiring configuration for wiring in parallel.

Troubleshooting a Low Battery Condition on a VISTA Panel

Joe explains how to troubleshoot a low battery condition on a Resideo VISTA Alarm Panel. You will need a voltmeter to do this. The first step is to check the AC voltage. You should expect to see about 18 to 19 volts on a 16.5VAC transformer. Next, check the Auxiliary Power. You should see a reading of 13 volts or higher. Finally, you should check the charging voltage. This should be the same as the auxiliary power voltage.

Adding a 2-Wire Smoke to the Qolsys Hardwire 16-F

Joe teaches users how to add 2-wire smoke detectors to a Qolsys Hardwire 16-F. Any 2-wire smoke detectors used with the Hardwire 16-F must be connected at Zone 16. You must wire the smoke detector(s), plus any other sensors used with the module, before enrolling the Hardwire 16-F with the panel. This lets the module know the proper configuration for each zone. The 2-wire smoke detectors will use Normally Open (NO) wiring. Most burglary devices use Normally Closed (NC) wiring. CO detectors cannot be used with the Hardwire 16-F. You will also need 4.7k resistors at each zone.

Turning Off "Arm Confirm" in a Qolsys IQ Panel 2 Plus

Jorge explains how you cannot turn off the Arm Confirm feature on a Qolsys IQ Panel 2 Plus System. The Arm Confirm feature has the panel produce a loud tone when the system is Armed Away using a key fob or wireless keypad. The purpose of this tone is to make sure that the user knows that they have set their system to Arm Away and that they should exit the premises. Unfortunately, you cannot turn off the Arm Confirm feature on the IQ Panel 2 Plus System because it does not exist.

Arm Away Vs. Arm Maximum

Jarrett discusses the difference between the Arm Away and Arm Maximum modes. When you Arm Maximum, you are telling your system to ignore all of the Entry Delay Periods on your system. This means that if you open an Entry/Exit Zone while the system is set to Arm Maximum, then an immediate alarm will occur. If you are outside the building, you will need to disarm using a key fob or an interactive platform like Total Connect 2.0 or Alarm.com.

Hi DIYers! Are you still looking for the perfect smart lock? We have some brand-new options available with the Yale YRL236 and Yale YRL256. Both options utilize Z-Wave Plus connectivity and make great additions to your growing smart home network. They are perfect for use with TC2 and ADC.

When it comes to choosing a Z-Wave Plus Smart Lock, you want to make sure that the device you choose is easy to use and does its job of keeping your home safe. With a proven company like Yale from Assa Abbloy, you can rely on these smart locks with complete and total confidence. It has never been this easy to protect your home.

The Assure Lever Locks from Yale feature aesthetically pleasing designs that fit-in nicely with any home decor. Both the YRL236 and YRL256 models come in three (3) different finish options. These are Polished Brass, Satin Nickel, and Oil Rubbed Bronze. We know that the stylish consumer will find the design that matches their home the best. After all, we know that appearance matters too.

There is one major difference between the YRL236 and YRL256 models. The YRL236 includes a more traditional acrylic push-button keypad, while the YRL256 uses an electronic touchscreen. The acrylic keys of the YRL236 are durable and specifically designed to not wear-off with repeated use. The touchscreen keypad of the YRL256 is state-of-the-art and perfect for users who want a more advanced experience.

Whether you choose the tried and true push-button keypad of the YRL236 or the futuristic touchscreen keypad of the YRL256, you can be sure that you are getting an exceptional smart device. Both options feature back-lighting, which means that you will have no trouble using your door lock at night when it's dark outside. Other built-in features include auto re-locking, privacy mode, and tamper alarms.

The YRL236 and YRL256 both pair nicely with any Z-Wave controller. We recommend using a Z-Wave Plus controller for optimal wireless range and battery life. Both of these Yale Smart Locks are excellent devices for your smart home. You can get both the YRL236 and the YRL256, plus many other smart home devices, right from the Alarm Grid website. We also encourage you to check out our alarm monitoring page so that you can learn more about accessing Total Connect 2.0 and Alarm.com.

If you have any questions about the YRL236, the YRL256, or any of our smart home products, please reach out to us. The best and most efficient way to ask us questions is to email support@alarmgrid.com. You may also call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. We look forward to answering all your smart home questions!

Hi DIYers! We are thrilled to announce that the 2GIG GC3e is now available for purchase from Alarm Grid. Just a couple weeks ago we blogged about the new 2GIG GC2e System. Well now the other new wireless encrypted system from 2GIG is available as well. This is truly an exciting day!

The 2GIG GC3e Wireless Encrypted Security System is an upgrade over the existing 2GIG GC3 System in virtually every conceivable aspect. If you are already used to the original GC3, then you will have no problem transitioning to the GC3e. The system features a similar design, and it provides a familiar layout and user interface (UI) to help new users feel comfortable. But with its refreshed look, the GC3e fits in even better with most decor. End users are sure to love the sleeker design of this advanced new panel. Plus the 7" capacitive touchscreen looks absolutely beautiful. You can even set up a slideshow feature so that you and your guests can enjoy some pleasant pictures!

Of course, the GC3e is more than just a pretty face. It also provides support for the upcoming 2GIG Encrypted Sensors. Along with the GC2e, this panel will be the first-ever release from 2GIG with support for these devices. Wireless encryption is huge, as it makes these sensors virtually impossible for others to hack or takeover. This is crucial for anyone who wants to achieve the highest level of security possible for their home or business. Although the 2GIG Encrypted Sensor Lineup is still in development, you can currently use the existing 2GIG 345 MHz Sensors and the Honeywell 5800 Series Sensors with the GC3e. That's right, the system is backwards compatible! Up to 100 wireless zones can be added to the 2GIG GC3e.

The 2GIG Smart Areas feature has also returned for the GC3e. This allows users to set up four (4) distinct partitions. If you aren't familiar with partitioning, it refers to the ability to section-off an alarm system into multiple sections. You can control each section individually, without having to bypass a large number of zones. For example, you might arm one partition, while leaving the rest of the system disabled so that people can continue to move throughout those areas. 2GIG refers to these partitions as "Smart Areas", and each one can have its own access codes and zones. This feature is perfect for use in offices, multi-family homes, guest homes, and rental properties. And don't worry, you can still bypass individual zones within each partition when needed.

Z-Wave Plus functionality comes built right into the 2GIG GC3e. Its 500-Series Chipset lets you take full advantage of all of the great features that come with Z-Wave Plus. This includes extended wireless range and enhanced battery life with Z-Wave Plus devices. You can still use classic Z-Wave devices with the system as well. Just keep in mind that you will need to use Z-Wave Plus peripherals if you want maximum battery life and range. And by getting the system connected with Alarm.com, you will be able to control your smart home devices remotely from your Android or iOS device. You can also create smart scenes to have your Z-Wave devices activate automatically based on a schedule or with certain system events.

In order to access Alarm.com and receive alarm monitoring service, you will need two things. The first is an Alarm.com Cellular Communicator. You can choose from an AT&T LTE Communicator (coming soon!) and a Verizon LTE Communicator (available now). These modules are super easy to install, and they will provide your GC3e with the most reliable monitoring service available. Making things even better is that the system already comes with a built-in WIFI card. Once you add a cellular communicator, the GC3e will become dual-path ready. All you will need then is a monitoring plan. You will need a Gold or Platinum Level Plan from Alarm Grid to unlock the system's full potential. More information can be found on our alarm monitoring page.

In addition to its 100 wireless zones, the 2GIG GC3e supports two (2) on-board wired zones, up to 32 keyfob devices, up to eight (8) keypads (choose from 2GIG SP1, 2GIG SP2, and 2GIG PAD1-345), and up to 100 unique user codes. The GC3e receives power from a 1.7A 14VDC transformer that comes included. However, you will still need to provide your own wiring. We recommend using a Honeywell LT-Cable. Firmware updates for the GC3e can be pushed down over-the-air (OTA) from Alarm.com or applied locally using a USB drive.

If you have any questions about the 2GIG GC3e, you can always email us at support@alarmgrid.com. We will check your email at our earliest convenience and reply back as soon as possible. We look forward to hearing from you and helping you find the perfect alarm system for your home or business!

Hi DIYers! It's time for another Alarm Grid video recap! We have videos from all the usual team members. Those team members are Jarrett, Joe, and Jorge, and they're all here to help you learn how to use your security system. Let's check out the latest videos from the Alarm Grid video team!

Troubleshooting 2-Wire Smokes on the Qolsys Hardwire 16-F

Joe explains the best practices for troubleshooting 2-wire smoke detectors when they are used with a Qolsys Hardwire 16-F Wired to Wireless Converter. The Qolsys Hardwire 16-F supports 2-wire smoke detectors when they are wired at Zone 16. This wired to wireless converter can work with any 319.5 MHz wireless alarm system, including the 319.5 MHz version of the Qolsys IQ Panel 2 Plus. Remember that you will need to wire the 2-wire smoke detectors to Zone 16 before enrolling the Hardwire 16-F with the system. You must also use a 4.7k end of line resistor.

Testing the Honeywell 5808W3 Smoke Detector on the Qolsys IQ Panel 2 Plus

Jarrett rocks some protective ear gear while he explains how to test the Honeywell 5808W3 Smoke and Heat Detector on the 345 MHz version of the Qolsys IQ Panel 2 Plus. The Honeywell 5808W3 Smoke and Heat Detector has a recessed test button that you can test using a thin object like a screwdriver. If you want to test the actual functionality of the sensor, you can use a hair dryer for the heat detection function and canned smoke for the smoke detection function. Always remember to put your system on test mode before testing this sensor!

Using Power over Ethernet (PoE) on Alarm.com Cameras

Joe discusses how you can use Power over Ethernet (PoE) with certain Alarm.com Cameras. Power over Ethernet means that the camera will receive both power and data from the same ethernet cable. This means that you will not need to connect a power adapter to the camera. You can just use the ethernet cable. This can help reduce installation time and allow you to utilize a more flexible wiring configuration. In order to complete a PoE setup, you may need a PoE injector like the Alarm.com ADC-POE-INJ. This will depend on the network switch or router being used.

Using the Qolsys IQ Siren with a Honeywell LYNX Touch Panel

Jorge explains how to use the Qolsys IQ Siren with a LYNX Touch System. The Qolsys IQ Siren is a Z-Wave Siren that communicates with a system wirelessly. To pair this siren with a LYNX Touch System, the panel must have an L5100-ZWAVE Module installed. Since these panels will see the IQ Siren as a light switch, you must create special scenes for it to work properly. You need a scene to activate the siren during intrusion alarms, a scene to activate the siren during fire alarms, and a scene to stop the siren when an alarm is cleared.

Zone Status Indications on the Qolsys IQ Panel 2 Plus

Jarrett discusses the various zone status symbols that will appear next to zones on the main screen of the Qolsys IQ Panel 2 Plus. The different statuses that can be displayed include Open, Closed, Active, Idle, Unreachable, and Tampered. The Open and Closed statuses are for door and window contact sensors. The Active and Idle statuses are for motion sensors, glass break sensors, environmental sensors, and life-safety sensors. The Unreachable status refers to a sensor experiencing loss of RF supervision. The Tampered status means that someone has activated the tamper cover for the sensor.

Hi DIYers! Are you looking for a reliable medical alert button for your elderly or mobility-challenged loved one? We have an answer with the Qolsys IQ Fall Pendant. This device will let your loved one live as independently as possible, while still being able to call for help when needed.

We know that having an elderly or mobility-challenged family member or loved one can present a tough dilemma. You want to respect their independence and privacy, but you also want to make sure that they can get help if you're not around. Medical alert buttons represent a good answer to this problem. Your loved one can continue to live on their own, but you will both know that help is available with the press of a button. We are sure that many users can get exactly the results they want with the IQ Fall Pendant.

The IQ Fall Pendant from Qolsys, which is also known as the QS1314-840, includes an attached 18-inch lanyard that is conveniently worn around the neck. Your family member or loved one can adjust the length of this lanyard so that it feels as comfortable as possible. Another convenience is the IP 45 water-resistant rating of the IQ Fall Pendant. This means that it can be safely brought in the bath or shower. Just make sure that it is not fully submerged for an extended period of time.

There are two (2) ways to activate the Qolsys IQ Fall Pendant. The standard method is to press and hold the center button. This button must be held down for a full half-second in order for it to activate. But the device also offers built-in fall detection using its integrated accelerometer. This way, if your family member or loved one experiences a fall and is unable to press the button, the device will still activate and alert the panel because of the rapid acceleration of the fall. As a safety precaution, you should instruct your loved one to always press and hold the center button after a fall. This is to make absolutely sure that the device activates when needed.

The IQ Fall Pendant is a 319.5 MHz medical alert button that was specifically created with the 319.5 MHz version of the Qolsys IQ Panel 2 Plus in mind. But you can really use it with any 319.5 MHz alarm system. This includes the original Qolsys IQ Panel 2 and the Interlogix Alarm Panels. If you have a Resideo Lyric Security Panel or a 2GIG Panel, then you might consider using the 2GIG F1-345, which also offers automatic fall detection. If you have a different 345 MHz system, such as Honeywell LYNX Touch Panel, then the Honeywell 5802WXT is a strong option. Although the 5802WXT doesn't offer fall detection, it is still a reliable medical alert button. And if you have a PowerG-compatible system, then the DSC PG9938 is a strong choice as well.

Regardless of which sensor you choose, you will want to make sure that you have central station monitoring service to accompany the device. This is the only way to ensure that your loved one receives the help that they need during alarm events. A central station monitoring plan will connect your alarm system with a round-the-clock, 24/7 monitoring station for emergency help whenever an alarm occurs. If your loved one triggers an auxiliary medical alarm by activating their help button, a trained dispatcher will know to send help immediately. You can learn more about alarm monitoring by checking our monitoring page.

If you have any questions about the Qolsys IQ Fall Pendant or any of our wireless medical alert buttons, please reach out to us! The best way to contact us for questions is to email support@alarmgrid.com. We make sure to check our email often, and we will reply back to your email at our earliest convenience. Another option is to call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F. Our planning department will be happy to help you determine the best medical alert button for your needs. And remember that we offer free technical support for all our monitored customers. We look forward to hearing from you!

Last night, July 24th, 2019, Alarm.com was experiencing server issues. You may have noticed problems with signaling and with your interactive account. We would like to let all of our Alarm.com customers know that these issues have been resolved. The service should now be working properly.

All Alarm.com users should now find that they can successfully access the platform and that their systems can report to Alarm.com without issue. We apologize for any inconvenience that these problems with Alarm.com may have caused for you last night. But we are now happy to report that these issues should now be resolved

If you are an Alarm Grid customer and you are still experiencing any issues with your Alarm.com, we urge you to email us at support@alarmgrid.com immediately. We will check your email at our earliest convenience and work to get your service working as soon as possible. Again, we apologize for any inconvenience you may have experienced last night, and remember that our team is here to help.