Press Releases Posts

Update February 2024: We Won! For now, at least. LOL. It has been confirmed by Resideo and now a customer, that the weather is now working. This is on the older style Tuxedo Touch WIFI keypads. We have been fighting this fight to keep the weather going on these keypads. It took a while for Resideo to resolve this, and we appreciate everyone's input and patience. So go and enjoy it while you can.

For now, the weather, and hence the Sunrise/Sunset feature is working on older Tuxedo Touch WIFI keypads, but there is no guarantee that it will continue to work. Resideo never rescinded their original Technical Notice about discontinuation of this feature and if the weather feature stops working again, they will likely fall back on this notice to say that it is not meant to work.

Update November 2023: After daylight savings time ended on 11/5/2023, we received multiple reports of the weather no longer updating. We have reported this to Resideo and they are looking into the issue. We will continue to provide the most accurate information we have. We appreciate your patience in this matter.

Update Christmas 2022: It appears the weather stopped updating on Tuxedo keypads once again around Christmas, 2022. However, it appears that as of January 3, 2023, it is back up and working again. This feature has been hit or miss for a while now, and officially, it's not supposed to be working. The last official word from Resideo was in September, 2021, where they said the older style Tux keypads would no longer support weather and only the newer Tuxedo keypads would support it. You can read that notice here.

Newer style Tuxedo Keypad:

Older style Tuxedo Touch WIFI:

Update April 2022: Per Resideo, though this feature seems to be working again, it is not officially fixed until we receive a new Technical Bulletin from them saying that it is. For now, if your keypad is not displaying the weather, refresh the weather on the forecast page. Do this by pressing the refresh button in the lower-left corner of the forecast screen.

Update December 2021: This issue has been resolved and the weather feature is now working as expected again.

Original Post 09/09/21: For some time customers have been reporting issues with the weather feature on the TUXWIFI products from Resideo. Either the weather is blank, or it doesn't update properly. This week, Resideo released a technical bulletin advising that the TUXWIFI product line no longer supports weather.

Alarm Grid first reported on this issue in a blog back in April of this year. At that time, there was some hope that the issue would be resolved, but it appears that is not the case. The older Tuxedo Touch line, the TUXWIFIW the TUXWIFIS, and the VAM no longer support the weather feature or the Sunrise/Sunset programming feature as of October 31, 2021. Any scenes that were previously created using Sunrise or Sunset as a triggering event will no longer work. According to the notice, the issue has to do with the weather information provider that was originally used.

It should also be noted that these products have been discontinued by Resideo as of July 2020. That means that once stock of these items is depleted, they will no longer be available for sale. Customers interested in a new Tuxedo keypad should look to the Honeywell Home Tuxedo or the Resideo Tuxedo instead. The only difference between these two products is the branding on the front. The new, redesigned Tuxedo will continue to support the Weather Feature, including the Sunrise and Sunset scheduling option.

We know this is probably not the news those of you with one of these keypads, and who uses these features, wanted to hear. You can read the full technical notice from Resideo here. Tell us what you think in a comment below. One good thing is that pricing is much more reasonable on the newer Honeywell Home Tuxedo, than it was on the original TUXWIFI. So replacing an older model with a newer version won't be as painful as it would otherwise have been.

Hurricane Ida made landfall near Port Fourchon, Louisiana on Sunday, August 29, 2021. It hit the shore as a Category 4 storm and slowly lost strength as it traversed the state. Sunday evening it slowed to Category 3, but continued to pummel the state and dump huge amounts of rain.

Over one million homes and businesses are without power in Louisiana, with over 400,000 in New Orleans alone. In addition, it has been reported that the New Orleans Emergency Communications Center (911 service) has been experiencing technical issues that will make it even more difficult to reach help in the event of an emergency. Officials have asked people experiencing an emergency to please go to the nearest fire station, or approach a nearby police officer for assistance.

In St. Charles Parish, the phone lines to the Emergency Operations Center (EOC) are currently down. This, according to a post on the Facebook account for the St. Charles Parish. Officials there posted that if assistance is needed, please call 911. If you need to report something to the EOC or Public Works, such as live wires down, or other hazards, then please email help@stcharlesgov.net.

In neighboring Mississippi, nearly 50,000 locations are without power. American and United Airlines canceled outbound flights from the Jackson - Medgar Wiley Evers International Airport on Monday, August 30. Tennessee officials are imploring their residents to prepare for the impact of now Tropical Storm Ida. The remnants of the storm are expected to hit the west and middle portions of the state Monday evening into Tuesday August 31, 2021.

Tennessee had flooding emergencies the weekend of August 21, 2021, and the impact from Hurricane Ida is expected to affect those same areas. The Tennessee Emergency Management Association asks residents to do the following:

• Know the flooding risk for your area.
• Have a plan in place if Flash Flood warnings are issued and you must evacuate.
• Have multiple ways to receive weather information and updates, be sure at least one method operates on battery power and has fresh batteries.
• Download the ReadyTN app, or any app that provides you with accurate weather updates to your smartphone. Be sure your phone is charged.
• NOAA weather radios can provide alerts and warnings for your area and can operate on batteries.

Hurricane Ida brought torrential rain, damaging winds, and a tremendous storm surge to coastal areas of Louisiana. In addition to locations in Louisiana, there is a storm surge warning in effect for areas of Gulfport and Biloxi, MS, and Mobile, AL. The forecast is for many of these areas, in addition to storm surge, to get 8 to 10 inches of rain.

Alarm Grid would like to extend our condolences to anyone who is affected by Hurricane Ida. Our headquarters is in Florida, and though we weren't in the path of this storm, we understand what it feels like to be in your shoes. Please follow all guidance provided by officials in your area, and if there is anything Alarm Grid can do to assist you with your alarm during this stressful time, please let us know.

Significant, prolonged power outages, such as those that coincide with hurricanes will likely exceed the available backup battery for your alarm system. Most modern systems have a feature built into them that shuts the panel down before it has a chance to completely discharge the battery. This "battery-save" feature should allow the battery to charge back up once AC power is restored, and prevents the necessity of replacing the battery after a prolonged power outage.

If the power outage lasts more than 24 hours, expect the panel to power down, and when AC is restored to power back up with a low battery condition being displayed. The low battery condition will last for some time, up to 24 hours. If, after 24 hours, the low battery condition persists, then contact your alarm dealer for troubleshooting and possible battery replacement.

If you are in the area affected by the storm, and you have ordered products from Alarm Grid, please understand that shipping times will be affected. Packages that are being shipped to Hurricane Ida affected areas will arrive later than expected and it's possible that tracking information may also be in disarray for a time. We apologize for any inconvenience and will get your products to you as soon as humanly possible.

If you have questions or concerns, feel free to send us an email to support@alarmgrid.com. We're here Monday - Friday from 9 am to 8 pm Eastern Time. We'll get back to you as quickly as possible. You can also give us a call at 888-818-7728. We sincerely hope that you, your family, your pets, and your belongings are safe.

2GIG has announced the release of their first big firmware update for the 2GIG Edge. This update adds support for image sensors in the form of the 2GIG-IMAGE3. In order to support image sensors, the 2GIG XCVR3-GC3 must be installed. Image sensors can be used without losing any other features.

The 2GIG Edge is a great addition to the 2GIG panel lineup. It has built-in facial recognition, Z-Wave Plus V2 (700 Series) support, up to four (4) Smart Area partitions, Bluetooth disarming, and so much more. One of the disappointing aspects of the panel rollout, is that it didn't support image sensors at the time of its release. That problem is now rectified with the new 3.1.0.011 firmware.

If you have a 2GIG Edge, then there are a couple of ways that you can get your panel updated. Alarm.com is still in the testing phase with this firmware, so it can't be pushed remotely quite yet, but remote over-the-air (OTA) updates will be available soon. Once this form of upgrade is available, you'll need to request the update from your alarm dealer. If your panel has a WIFI connection, the update will be completely free. If your panel connects to Alarm.com via cellular only, then a small fee will be incurred when updating OTA.

If you're an Alarm Grid monitoring customer, you can request the upgrade by emailing support@alarmgrid.com. Once the update is available, we'll verify the cost, if any, and if you give the go ahead, we'll push the update to your panel, and pass the cost along to you on your next monthly monitoring bill, with no markup. Remember, there will only be a fee if your panel connects to Alarm.com via cellular only. The cost for this type of update varies, depending on the size of the file to be downloaded. It could be as little as fifty-cents, or as much as a few dollars.

The other way that your panel can be updated is via USB. There is a USB port on the top of the 2GIG Edge. You can download the firmware update files from Alarm Grid here. This is a free download. Use a standard USB drive with at least 1GB capacity, and not more than 16GB capacity. Be sure the drive is formatted using FAT32, and that it has only one (1) partition. The file you download should be saved to the root directory of the USB drive. Full instructions for downloading and upgrading can be found here.

Once the file has been downloaded to the USB drive, remove the drive and take it to the 2GIG Edge panel. The USB port is on top of the panel, covered by a rubber boot. Remove the boot, and insert the drive. A message should appear on the panel, letting you know that an update is available. Press "Update", enter either the Installer Code (default 1561) or Master Code (1111) and the update will then proceed. Be sure the panel has AC power, and that AC power is not interrupted during the update process. The panel will reboot and provide a message letting you know when the update is complete. Remove the USB drive and reinsert the rubber boot.

If you have a 2GIG Edge Remote Keypad, it will be updated by the 2GIG Edge panel, once the panel has completed updating. Be sure the keypad has AC power and that it is connected to WIFI and to the Edge panel. You can verify this by making sure the keypad shows the panel home screen, and the proper panel status. Once the panel has been updated, it should automatically update the keypad. Again, once the firmware has been installed, the keypad will reboot to complete the update process.

In addition to support for image sensors, this firmware also corrects a few known issues regarding WIFI connection problems, and both remote keypad and main panel touchscreen issues. You can read the full firmware Release Notes Here.

So, what do you think about this firmware update? Do you have a 2GIG Edge and want to share your experience with it? Have you been anxiously awaiting image sensor support? Leave a comment below and let us know your thoughts. We always look forward to hearing from you.

One of Alarm Grid's best partners Qolsys has announced that their upcoming IQ Panels with PowerG support have officially received UL certification. It appears as though the company is currently on track to have these new systems ready for a public release later this summer season.

PowerG is a wireless sensor lineup from DSC. These are state-of-the-art security sensors that boast some highly impressive capabilities and features. They operate at a considerably higher frequency (915 MHz) than most other wireless sensors, meaning that they will not interfere with other devices. The range of these sensors is absolutely insane, as they can operate from nearly half a mile away from the panel when used indoors. The sensor also use 128-bit AES encryption to prevent them from being hacked or spoofed. Needless to say, we are very excited that Qolsys Systems will soon be able to support these sensors.

Qolsys previously announced at ISC West 2018 that a PowerG daughtercard would be made available for their IQ Panel 2. By installing this daughtercard, the system will be able to support PowerG sensors. Qolsys will also likely produce IQ Panel 2 Systems with the daughtercard already integrated, and also possibly other PowerG-compatible systems as well. So far the PowerG lineup includes outdoor PIR motion detectors with integrated cameras, outdoor siren/strobe devices and a door contact with a wired input for long-range expansion.

ISC West 2018 was also when Qolsys announced that they would soon be offering legacy daughtercards for the IQ Panel 2. These daughtercards are available in 319.5 MHz (Qolsys and Interlogix/GE Sensors), 345 MHz (legacy Honeywell and 2GIG Sensors) and 433 MHz (legacy DSC Sensors). Please note that the system will only support one PowerG daughtercard and one legacy daughtercard at any given time.

Alarm Grid will make sure to keep you up to date with any of the latest news regarding Qolsys and PowerG support. Keep an eye on our blog for more information.

We are getting a lot of callers asking us whether we as a company support the NRA. It began a couple weeks ago after our competitor, Simplisafe, pulled their discount for NRA members. Whatever the motivation, we don't envy their position. This is a hot-button debate right now, and being accidentally caught up in the fray of a political discussion as a company is unenviable. We do not make guns, we have nothing to do with guns, and we as a company do not wish to alienate anyone on either side of the debate.

We are a diverse company with a lot of people who hold a lot of different opinions on the subject matter of guns. We have not probed or asked what people’s positions are. But discussions have happened around the office. We are sure that some at Alarm Grid are vehemently opposed to gun rights. Others may be members of the NRA. We haven't asked. What we have appreciated is that the conversation internally has always been very respectful.

As a company, our position is that we want to make sure your home is as secure as possible so that no matter what gun laws are, you have a layer of protection that will make it unnecessary to ever have to use them.

Alarm Grid attempts to remain above the fray when it comes to political topics. As a company, our expertise is in dispatching the police when someone is breaking into your home. We would be remiss, however, if we did not give due credit to the country we are founded in and due respect to the laws of that country for the success of our growth.

We hold in high regard the rights endowed to us. As to the administration of those rights, the debate about guns themselves, their lethality, background checks, mental illness issues, etc, we will leave up to the people of this great country and the courts.

Our only hope is that the debate, is respectful, open, and fact-based.

Our headquarters is just down the road from Marjory Stoneman Douglas. We are deeply connected to the area. Many of us know students who go or went there. Our connections to the tragedy are numerous and direct. Everyone at Alarm Grid harbors deep sadness at the events that unfolded there.

It’s our prayer that this never happens again.

As a company, we have encourage our staff to get involved however they see fit. This is literally something that happened in our community and strong emotions directed at solving the problem are to be expected. But we do our best to respect one another’s views.

We have never given NRA members any kind of discount. We don’t plan on doing it. But that’s not because we dislike the NRA. It’s because we do our best to offer great prices to every customer. And most discount programs require us to pay to be involved.

That’s not how we do business.

We’re not venture backed, we don’t have giant amounts of investment. We’re just a good ole American business started by some entrepreneurs in South Florida. We really do try to remove politics from our business because taking political positions would alienate many of our customers, and, more importantly, our employees. #respect

We strive to have some of the best pricing on the internet for security products. When prices are reduced for us, we do our best to quickly pass off those savings to anyone who has made a purchase here.

In the last week, we have reduced the prices on over 100 items an average of 6%. Our Lyric kits have all seen price reductions between 6% and 19%.

Below is the list of all items whose price has been reduced. We hope you enjoy the savings!

Alarm Grid has been beta testing the Lyric Controller for about 6 months now, letting users install it on their own using their DIY resources.

“We were the only DIY company to test and release the Lyric to end users. And our users have loved the system,” said Sterling Donnelly, President of Alarm Grid. “Even though the system is more advanced than any other system Honeywell has released to consumers, our videos and FAQs have made the installation process a breeze for anyone who wants to take advantage of the new features of the Lyric.”

In a unusual move, Honeywell announced the new system in January 2015 at CES. The buzz surrounding this new, modern, HomeKit compatible system was astounding. “The day that Honeywell made their announcement, we started getting inquiries,” said Joshua Unseth, Alarm Grid’s director of marketing. “We wanted to make sure that everyone who wanted to get a Lyric was able to as soon as they were released.”

Alarm Grid made good on that promise, releasing the Lyric some 5 months ago. “Since we released the system, it has become our most successful launch to date,” said Unseth. “The system has sold better than the L7000 and L5210 combined, and the response by the do-it-yourself community has been astounding. Our users love the Lyric.”

Needless to say, there are a number of features that make this panel different than any other security system ever developed. Most notably, perhaps, is the way the wireless sensors, themselves, communicate to the main board. While previous systems had been developed allowing one-way communication between the mounted sensors and the panel, Lyric’s SiX sensor technology, allows for two-way, fully encrypted communication between the panel and the sensors. This means that sensors themselves can receive firmware updates and that the communication between the Lyric and its sensors is uninterruptible. Moreover, for those that have invested in the older 5800 Honeywell technology which was standard with all wireless systems before the Lyric, the sensors are backwards compatible.

“Users can upgrade their old system without having to buy all new sensors,” said Donnelly. “They can get all the functionality of their old sensors, and the new functionality available as part of the Lyric at a really affordable price.”

To date, the Lyric was only available to dealers who were approved by Honeywell, which meant that the panel was difficult to get. But now that it has been tested for some months in the field, Honeywell has opened up the distribution of the system to all dealers. “We hope that the work we did with the Lyric will help other dealers deploy this state-of-the-art panel successfully,” said Unseth. “We have worked with Honeywell closely to suss out some of the early software problems that the panel suffered, and Honeywell has been extremely responsive in rolling out updates. We think that our partnership has been extremely beneficial to the project, and are excited to see the Lyric end up in the hands of more and more consumers.”

When asked if there were any features that end users would dislike, Unseth said, “the Lyric lock program will allow companies to lock end users into their service. If an end user wants to unlock the panel, they really can’t. We recommend that end users ask their alarm technicians if their company locks the panel when it is installed. Get in writing that they do not or will not. We never lock panels,” said Unseth, “but we understand why companies do. Companies work hard for their accounts, and unscrupulous companies will often try to swoop in and steal customers. That said, customers should do what they can to retain control of their options for monitoring. One way to do that is to politely ask their dealers not to lock their Lyric controller after the installation.”

“We strongly believe this is going to be the most popular DIY panel of the next 5 to 10 years,” said Donnelly. “It’s easy to install, it provides a unprecedented level of security, and it looks really good on the wall. For those looking to get this system affordably, or to upgrade their old system, give us a call, we would love to help them get the best security system on the market at a cost they can stomach.”

Alarm Grid provides resources on YouTube, and encourages anyone with questions to email them at support@alarmgrid.com.

One of the most common questions asked by our customers is: Can I use my Honeywell WIFI thermostat with Total Connect? For years, this question required a complicated response that ultimately resulted in the answer, "No, they do not work with Total Connect 2.0." Well, Honeywell has responded to this customer feedback by integrating WIFI thermostat control with Total Connect 2.0! Before getting into the nitty, gritty details of how this integration works, let's take a step back and review the Total Connect Comfort and Total Connect 2.0 apps. For obvious reasons, these two apps are commonly confused with one another.

Total Connect Comfort is a free app which allows users to control and view status of their HVAC system. This app requires a compatible Honeywell thermostat that communicates using WIFI or Honeywell's RedLink technology. The WIFI thermostats simply to connect to the wireless internet in your home or business and connect to the TC Comfort app. RedLink is a proprietary technology that allows HVAC components to speak to each other wirelessly. Air handlers can wirelessly control boiler and condensing units without any wiring! RedLink thermostats require a RedLink Internet Gateway (RIG). Instead of communicating directly to the WIFI router, the thermostat wirelessly pairs to the RIG. After the RIG is connected to your router with an ethernet patch cable the RedLink thermostat will also be available for interactive control via TC Comfort.

Total Connect 2.0 is technically a free app in the app store but it requires a paid subscription with a Honeywell AlarmNet dealer. This app is designed to control and trigger customizable text and email alerts with a compatible Honeywell security system. The Honeywell system will need a compatible AlarmNet internet and/or cellular communicator in order to work with TC 2.0. This app also supports remote automation control in the form of Z-Wave technology. Essentially, a customer will add a compatible Z-Wave controller to their Honeywell alarm panel and be able to control and configure alerts for Z-Wave lights, locks, thermostats, etc.

Up until late April 2016, the only way to control a thermostat through TC 2.0 was to purchase and install a compatible Z-Wave thermostat. The issue here was that some TC 2.0 customers already had TC Comfort and wanted to keep their thermostats. Other customers required HVAC technologies such as "Dual Fuel" or remote thermistors and humidistats that cannot be found in Z-Wave thermostats. Unfortunately, the Z-Wave thermostat landscape is not very diverse and the technology built into these devices are not very advanced. Also, depending on your alarm system Z-Wave controllers can be expensive. Anyways, the WIFI and RedLink tstats offer a much wider range of features. For all these reasons we are extremely excited that TC 2.0 now supports TC Comfort (TCC) thermostats!

Currently this can only be accomplished through the iOS app on your mobile apple device (i.e. iPhone, iPad, iPod Touch) running iOS 7.0 or higher. The last app update on April 27, 2016 (Version 3.10.5) added the ability to add TCC thermostats through the automation section on the app. Keep in mind that you will need to be enrolled in Total Connect 2.0 service and have "remote automation" services enabled. Some dealers may charge extra for this service but it will give you the ability to integrate Z-Wave devices and just recently the TCC thermostats and August locks.

Assuming you have already setup remote automation services with your alarm company now you can integrate your TCC devices with TC 2.0. After you click into the "Automation" tab on the app, press the icon on the top right (3 horizontal bars). Then press "Add/Remove TCC Thermostat." Now you can enter your login credentials (email and password) for your TCC app. After you login, you should be able to control TCC thermostat from the TC 2.0 app. This is a brand new integration so the details around setting up scenes, rules and scheduling are still being fleshed out. The good news is that Honeywell acted on customer feedback and now you can control even more devices in your home right from TC 2.0!

Total Connect 2.0 can be offered standalone for self monitoring customers or bundled together with central station monitoring for those interested in getting phone calls and dispatching the local authorities when needed.

**Please Note**

Your Honeywell VISTA system must have a Z-Wave module installed for you to use Total Connect 2.0 Automation features. On an all-in-one LYNX Touch or Lyric wireless system, TC2 automation can be added to any TC2 account. However, if you have a traditional VISTA security system, you will need to have a Tuxedo Touch WIFI touchscreen keypad or VAM module connected to your system to take advantage of the TC2 automation features. The Tuxedo and VAM are physical Z-Wave controllers for upgrading VISTA systems to home automation features. Even if the TC2 automation you are doing doesn't require a local z-wave controller (like integrating in the Honeywell WIFI Total Connect Comfort or Redlink Thermostats or integrating in WIFI August locks for instance), the automation TC2 feature can't be enabled without a Tux or VAM MAC/CRC combination being added to the TC2 account. While these cloud based TC2 integrations are a nice way to integrate various home automation into on application, you don't need to upgrade your VISTA panel with a Tux or WIFI if you don't plan to ever do any physical Z-Wave devices as you can always continue to control your TCC/Redlink thermostats and August locks through the existing separate apps that are offered for those devices now.

For the last year, we have had to field questions about why we aren't a part of the Better Business Bureau. Well, those questions are now a part of Alarm Grid's ever-lengthening history; with our 1-year anniversary behind us, we have finally been given a rating and a page on the BBB!

An A- rating has been issued as a result of our short time in business, and we are excited to make sure that we not only keep that rating, but we continue to make it better by serving you the best that we can.

We're pretty sure that Alarm Grid has the happiest customers, and I think a quick perusal of our reviews will confirm that. And when you're done there, saunter on over to our customer testimonials. All of these have been written by real customers who have taken the time to submit their opinions of Alarm Grid to other websites and to us. Our commitment to you will always be the same.

So for everyone who was willing to get on board before we had the Better Business Bureau rating, we want to thank you for making our first year in business a wonderful one. And we're hoping that the year ahead, now that we are a part of the nation's most trusted business network, even more of you will want to join the Alarm Grid family.

The decisions we make as a company will always be toward ensuring that your experiences with us are jaw-droppingly wonderful. If that's been the case, we'd love for you to tell the world. And if it's not, let us know what we can do to improve your Alarm Grid experience.