Product Announcements Posts

Telguard has announced that their HomeControl Flex service now supports Amazon Alexa. Users can provide voice commands through an Amazon Alexa device to operate home automation devices. This makes it easier than ever for Telguard HomeControl users to operate their home automation devices.

In order for this to be possible, users will need a HomeControl Flex subscription and a Telguard FlexHub. To enable voice control, start by enabling the HomeControl Flex Skill through the Amazon Alexa App.The Alexa App will then walk you through the rest of the setup process. From there, you will be able to control your home automation devices using voice commands sent through your Amazon Alexa device.

At this time, it is only possible to control home automation devices through the HomeControl Flex Skill. Telguard says that it will soon be possible for a user to arm their system in this manner as well. Make sure to keep an eye on our blog for further updates.

Hi DIYers! Alarm Grid is proud to officially offer DSC Panels and security sensors. As of today, DSC equipment is now available for purchase from Alarm Grid. This includes the wireless all-in-one DSC Impassa System, legacy DSC 433 MHz Sensors, DSC PowerG Sensors and DSC hardwired sensors.

DSC (Digital Security Controls) is a Canadian company that has been providing great innovations in security technology since 1979. The company is known for its reliable equipment that is used for monitoring homes and businesses worldwide. Their panels and sensors provide exceptional performance, and they are constantly providing great innovations for the security industry as a whole.

Our launch for DSC products is based around the DSC Impassa. This is a wireless all-in-one system with an integrated touch-button controller. The main benefit to the Impassa is that it is the only wireless DSC System that provides support for 433 MHz sensors and offers local installer programming. And with an Alarm.com cellular communicator, the system can readily receive cellular monitoring and access the Alarm.com service. All of the DSC Impassa Systems being sold by Alarm Grid will include an integrated cellular communicator designed for use with either the AT&T or the Verizon network.

We are also extremely excited to offer the new DSC PowerG Sensors as well. These are some of the most powerful and versatile security sensors we have ever seen. The PowerG Sensors operate at a wireless frequency of 915 MHz, which prevents them from interfering with system peripherals that operate on the lower 300-400 MHz bands. What makes these sensors particularly amazing is their ability to operate nearly half a mile away from an alarm system in an indoor setting. This makes them perfect for many applications, such as in barns or detached garages. All PowerG Sensors are also protected by 128-bit AES encryption to prevent them from being taken over.

Please note that the DSC Impassa will NOT work with the DSC PowerG Sensors. At this time, we do not offer any panels that can support these devices. However, Qolsys has stated that they should soon be releasing a PowerG daughtercard for their IQ Panel 2 System. This is a perfect solution for users who want to integrate PowerG Sensors into their setup. Additionally, we plan to add DSC Security Systems that do support the PowerG devices in the near future. We'll make sure to provide you with any updates through our daily blog.

If you need sensors for a DSC Impassa, you should go with the legacy DSC 433 MHz Sensors. These are reliable sensors that have proven to be very effective in countless installations. We are happy to announce that these sensors are now available on our site. Additionally, we also have a brand-new selection of DSC hardwired sensors that are available as well. These hardwired sensors can be used in essentially the same way as hardwired Honeywell sensors, and we have many options to choose from.

If you have any questions about DSC Systems or Sensors, please contact us for additional support. You may email us at support@alarmgrid.com or call us at 888-818-7728 from 9am to 8pm M-F.

Hi DIYers! In today's product highlight, we are featuring the Honeywell SiXGB Glass Break Detector. This wireless glass break sensor is designed exclusively for use with Honeywell Lyric Systems, including the Honeywell Lyric Controller. The device is great for monitoring any glass windows or protective glass casings.

The SiXGB is the only glass break detector from the Honeywell SiX Series lineup. These are some of the most advanced pieces of security equipment available today. Like the other SiX Sensors, the SiXGB is fully protected with 128-bit AES encryption. This makes it nearly impossible for hackers or potential intruders to wirelessly take over or disable the device.

As a wireless sensor, the SiXGB communicates with the Lyric using a 2.4 GHz WIFI signal. The device boasts a maximum communication range of up to 300 feet. It is bi-directional, and it can receive automatic updates from the system itself. The sensor features a sleek and modern design that will fit in with almost any decor. Integrated LED lights assist with both device testing and enrollment.

The SiXGB functions best when it has a direct line of sight to the glass that it is monitoring. The device will need to hear both the "thud" of an object striking against the glass and the "shattering" sound of the glass itself in order to activate. The device can monitor plate, tempered, laminated, wired, coated and sealed insulating glass. However, the glass must be within the thickness requirements that are outlined below:

The SiXGB is available for purchase on the Alarm Grid site. Get a SiXGB for your Lyric System today!

One of Alarm Grid's best partners Qolsys has announced that their upcoming IQ Panels with PowerG support have officially received UL certification. It appears as though the company is currently on track to have these new systems ready for a public release later this summer season.

PowerG is a wireless sensor lineup from DSC. These are state-of-the-art security sensors that boast some highly impressive capabilities and features. They operate at a considerably higher frequency (915 MHz) than most other wireless sensors, meaning that they will not interfere with other devices. The range of these sensors is absolutely insane, as they can operate from nearly half a mile away from the panel when used indoors. The sensor also use 128-bit AES encryption to prevent them from being hacked or spoofed. Needless to say, we are very excited that Qolsys Systems will soon be able to support these sensors.

Qolsys previously announced at ISC West 2018 that a PowerG daughtercard would be made available for their IQ Panel 2. By installing this daughtercard, the system will be able to support PowerG sensors. Qolsys will also likely produce IQ Panel 2 Systems with the daughtercard already integrated, and also possibly other PowerG-compatible systems as well. So far the PowerG lineup includes outdoor PIR motion detectors with integrated cameras, outdoor siren/strobe devices and a door contact with a wired input for long-range expansion.

ISC West 2018 was also when Qolsys announced that they would soon be offering legacy daughtercards for the IQ Panel 2. These daughtercards are available in 319.5 MHz (Qolsys and Interlogix/GE Sensors), 345 MHz (legacy Honeywell and 2GIG Sensors) and 433 MHz (legacy DSC Sensors). Please note that the system will only support one PowerG daughtercard and one legacy daughtercard at any given time.

Alarm Grid will make sure to keep you up to date with any of the latest news regarding Qolsys and PowerG support. Keep an eye on our blog for more information.

As the sunset for 3G cellular networks is quickly approaching, Alarm Grid has some important news regarding support for Verizon's 3G CDMA network. This news affects both the Alarm.com service and Honeywell's AlarmNet server.

As of today, June 1st, 2018, Verizon will no longer activate Alarm.com CDMA cellular communicator SIM cards as they prepare for their CDMA network sunset. If the Verizon SIM card is already activated, which is done during manufacturing, Alarm.com will still allow the account activation to go through.

However, if a communicator is manufactured and never activated with Alarm.com, or if it's activated with Alarm.com but then cancelled, the Verizon SIM will eventually become deactivated. Therefore, it's possible that a CDMA module you already have won't be able to be used if it's not currently active with Alarm.com.

If you have an existing Alarm.com CDMA communicator with a different monitoring company, it can still be "recycled" and brought over to a new alarm company, as long as the communicator is re-activated with the new monitoring company soon after it's cancelled by the existing monitoring company.

Any existing Alarm.com CDMA communicator that is already active with Alarm.com will continue to work for the time being, but will be sunsetting soon.

If you need to purchase a new cellular communicator for an Alarm.com panel, we recommend one of the following Verizon LTE options:

For 2GIG GC3:

• 2GIG LTEV-A-GC3 (requires GC3 Firmware 3.0.2 or higher) (discontinued)
• 2GIG LTEV1-A-GC3 (requires GC3 Firmware 3.1.3 or higher)

For more information on GC3 Firmware Updates, please click here. Also see this guide to upgrade the GC3 communicator.

For 2GIG GC2:

• 2GIG LTEV-A-GC2 (requires GC2 Firmware 1.17 or higher) (discontinued)
• 2GIG LTEV1-A-GC2 (requires GC2 Firmware 1.19 or higher)

For more information on GC2 Firmware Updates, please click here. Also see this guide to upgrade the GC2 communicator. You can also review the FAQs 2GIG GC2 Firmware Update Instructions Using UPCBL2 and How to Upgrade GC2 Firmware Using a Cable for more information.

Starting June 30th, 2018, Honeywell AlarmNet CDMA cellular communicators that were manufactured before March 1st, 2018 can no longer be activated. If you have an AlarmNet CDMA communicator that was manufactured before this date, you must activate it by June 30th.

At that time, it will also be impossible to bring a Honeywell CDMA radio from one monitoring company to another. AlarmNet CDMA communicators that were manufactured after March 1st, 2018 can be activated until December 22nd, 2018. Any AlarmNet CDMA communicator that has already been activated will continue to work until the CDMA network is shutdown.

If you need to purchase a new cellular communicator for a Honeywell Alarm System, we suggest buying an LTE module. Alarm Grid recommends the following options based on system type:

Honeywell Lyric Controller: LYRICLTE-V supports Verizon LTE

Honeywell L5210 and L7000 (Firmware 9+): LTE-L57V supports Verizon LTE

Honeywell VISTA Systems: LTE-XV supports Verizon LTE or LTE-IV supports Verizon LTE & IP

Additionally, if you have a CDMA communicator that has not been activated, you will no longer be able to return it to Alarm Grid for a refund. We will not be taking any CDMA returns as of today. Our company stopped selling CDMA communicators roughly three months ago, and we have been preparing for the 3G sunset for quite some time.

Cellular service providers have already discontinued support for their 2G networks, and they are currently preparing to do the same for their 3G networks. This includes the Verizon 3G CDMA network. Instead, cellular service providers are shifting their focus to their newer and more advanced 4G and LTE networks. If you need to upgrade an alarm system to cellular, you should purchase an LTE module if possible.

Remember, existing CDMA communicators that have already been activated can still be used for the time being. These modules will continue to work until the CDMA network is discontinued. At that point, any CDMA cellular module will need to be replaced and upgraded to a newer communicator.

If you have any questions about this news, please send an email to support@alarmgrid.com. You may also call us at 888-818-7728 from 9am to 8pm EST M-F.

Edit (6/8/18): This blog post previously stated that as of June 1st, no Alarm.com CDMA module that wasn't currently active with Alarm.com service could be activated on a new Alarm.com account, which has changed since it was written. It has been edited to reflect the correct information.

Hi DIYers! Today we are very excited to announce that Alarm Grid will now begin selling Interlogix Panels and sensors. Interlogix has offered excellent security products for decades, with their equipment previously being sold under the GE brand. By offering these tremendous panels and sensors, we are providing customers with yet another option in terms of security equipment that they can choose for their home or business.

Alarm Grid has always taken great pride in providing monitoring support for as many alarm systems as possible. However, we have been strategically selective in terms of the equipment that we offer for sale. This has allowed us to provide comprehensive and detailed support for all of the equipment that we offer. Shortly after Alarm Grid was founded in 2012, we began offering Honeywell equipment because we believed that it was the most accessible for DIY consumers. We later expanded our offerings to include 2GIG equipment and Qolsys equipment as well. Now today, Interlogix represents the fourth major equipment manufacturer to receive full support from Alarm Grid. We can now officially say that we are an Interlogix Dealer.

Customers can browse our site and check out Interlogix panels, sensors and even entire system kits. We view Interlogix Systems as a viable budget and economical option for consumers. The equipment is relatively less expensive, and the panels arrive with fewer bells and whistles than their Honeywell, 2GIG and Qolsys counterparts. However, these systems can be fully upgraded to perform virtually any action or function that is possible with other modern alarm systems. Additionally, Interlogix sensors and peripherals tend to be more affordable than those from other manufacturers. All of this makes Interlogix a fantastic choice for any customer who is looking for a complete and total security setup at a reduced cost.

Our Interlogix offerings will be based around three major alarm systems. These are the Simon XT, Simon XTi and Simon XTi-5. These are all self-contained wireless all-in-one alarm panels that provide support for up to 40 wireless zones. The Simon XT features an integrated push-button keypad and a dual-line ext-based LCD screen. The panel also features quick-access panic buttons in case of an emergency. The touchpad system is surprisingly easy to program, and it offers the full capabilities as the other Interlogix Simon Alarm Systems.

The Interlogix Simon XTi represents an upgraded version of the Simon XT. The Simon XTi provides the complete functionality of the Simon XT, but it includes an integrated 3.5 inch touchscreen controller. This makes navigating the system menus more user-friendly, and it offers a more engaging experience overall. The integrated touch screen also allows users to control any programmed Z-Wave home automation devices directly from the panel itself. Interlogix also products the Simon XTi-5. This system is exactly the same as the Simon XTi, but the Simon XTi-5 features a larger 5 inch touch screen, as opposed to the 3.5 inch touch screen found on the Simon XTi.

All of the Interlogix Simon Alarm Systems come with an integrated wireless receiver so that they can readily communicate with wireless sensors. The wireless sensors used with the Interlogix Systems communicate at a frequency of 319.5 MHz. This is the same wireless frequency used by Qolsys sensors. This means that any unencrypted Qolsys sensor (non S-Line) can interface with an Interlogix System. It is also possible to use Interlogix sensors with the Qolsys IQ Panel and IQ Panel 2 Systems. Qolsys owners can certainly turn to Interlogix sensors as a cost-effective option for upgrading their systems

Most customers who purchase an Interlogix System will want to obtain a cellular module upgrade as well. Cellular service for alarm systems is known for its lightning fast communication speeds and its exceptional performance and consistency overall. This type of communication almost never experiences any type of service disruption, and it is not affected by power outages. This outstanding performance and reliability makes cellular communication the gold standard for alarm systems. Installing a cellular module in an Interlogix System is a very quick and easy process that can be fully completed by most end users.

Interlogix offers LTE cellular communicators for all of their alarm systems. LTE is currently the fastest and most consistent form of cellular communication available, and cellular service providers have committed to supporting LTE communication for many years to come. For those reasons, we strongly encourage users to choose LTE cellular communicators for their Interlogix Systems. These LTE communicators will provide the best possible performance, and they will ensure that the user's equipment can be fully supported for monitoring well into the very distant future. Customers can choose between LTE service from Verizon, AT&T and Telus (Canada only).

As part of our Interlogix product launch, Alarm Grid will offer full support and guidance for Interlogix Systems and equipment. Users can read dozens of FAQs to help them get started with a new Interlogix System. Our team is also planning on releasing helpful how-to videos for Interlogix Systems in the near future. Additionally, any monitored customer is invited to speak with one of our helpful support technicians online or over the phone for help with using or setting up their Interlogix System. Our team has recently spent time training and learning the intricacies of these systems so that we are fully prepared to help you with any issues that you might experience.

Alarm Grid is very pleased to welcome the Interlogix brand to our growing family. We are sure that Interlogix Systems monitored by Alarm Grid will quickly find their way into homes and businesses everywhere. As always, thank you for choosing Alarm Grid, and we look forward to providing you with industry-leading support in the future.

LTE cellular communication for the Honeywell LYNX Touch L5210 and L7000 systems is now available! The Honeywell LTE-L57V will provide these systems with ultra fast and reliable cellular service from the Verizon LTE network. The new module is easy to install, and it will ensure that these compatible systems receive cellular connectivity well into the distant future. Overall, we strongly recommend this module for any Honeywell L5210 or L7000.

Alarm Grid has long-touted the benefits of cellular communication. It sends out signals very quickly, and it is the single most reliable way to ensure that a Honeywell security system always remains connected to the AlarmNet server. LTE service represents the forefront in cellular technology, and the Verizon LTE network is one of the finest.

The Honeywell LTE-L57V provides the L5210 and L7000 systems with a way of connecting to the Verizon LTE network so that they can receive active cellular monitoring. This makes the LTE-L57V the prime option for anyone looking to "future-proof" their L5210 or L7000. Unlike the 3G and CDMA cellular networks, the LTE network should be in service well into the distant future, thereby providing a longer lifespan of the cellular alarm system.

In order to use the LTE-L57V, firmware revision 9.00.201 or higher is required. Any newly purchased L5210 or L7000 should already have the latest firmware update out of the box. Thankfully, existing L5210 and L7000 panels can be updated using the LYNXTOUCH-MSD Firmware Updater Tool.

The LTE-L57V is available for purchase now on the Alarm Grid website! Additionally, we will soon be updating our L5210 and L7000 bundled kits to include this module as well. At the present time, we have not heard anything about a possible AT&T LTE module for the LYNX Touch Systems. However, we will be sure to keep you posted and let you know if any information is available.

Update: The AT&T LTE Version is also available! It is called the Honeywell LTE-L57A. The LYNX Touch Panel must be running firmware revision 9.00.209 or higher to support the module.

Another Update: The L5200 can also be updated using the LYNXTOUCH-MSD Firmware Updater Tool. This will allow an L5200 System to use either the LTE-L57A or the LTE-L57V. More information is available here.

Alarm Grid is happy to announce that we are now carrying the Alarm.com SkyBell Cameras. This includes both the round SkyBell DBCAM and the more compact SkyBell DBCAM-TRIM. We previously only stocked the Total Connect versions of these cameras. Now Alarm.com support is available as well.

These are outstanding cameras that have already proven to be very effective in catching wrongdoers right in the act. They produce crystal-clear videos at up to 1080P, and they feature built-in motion sensors that detect when someone is present. These devices are also very easy for an end user to install on their own, and they can replace almost any existing home doorbell. As soon as the doorbell is pressed, the user will receive an alert via Alarm.com, letting them know that a visitor is present. They can then immediately connect with the live feed of their SkyBell Camera and see who is at their door. It is also possible to initiate live conversation through the two-way voice feature.

The SkyBell Cameras provide many applications for end users. For one, they can be used to catch package thieves and other vandals and later present evidence to the authorities. SkyBell Cameras are also useful for checking on children when they return home from school. They are also allow users to see who is at their door by simply looking at their smartphone, all without having to get up and check. That way, when you see a door-to-door salesperson at your doorstep, you can just stay put. Overall, these are great devices for anyone who wants to monitor the area around their door.

If you have any questions about the Alarm.com doorbell cameras, please send an email to support@alarmgrid.com, or call us at 888-818-7728 between the hours of 9am and 8pm EST M-F.

This is an important message for anyone with a Honeywell VISTA System that uses an LTE-XV Verizon Cellular Communicator. Honeywell will be sending out an automatic firmware update to these communicators. This firmware update will install version 4.0.30 on the communicator. With this automatic update, users can expect a performance upgrade and an enhancement of the module's auto-detect recovery mode.

During this update process, the following messages will generate::

These messages are completely normal, and they are nothing to worry about. The update will take place automatically sometime in the next few days. The update will not affect the usability of your security system. You will also not need to make any changes to your panel's settings. However, we recommend keeping your system powered on and connected to the cellular network during this time. This will allow the firmware update to go through as normal.

If you have any questions about this update and what it means for your panel, please contact support@alarmgrid.com.

When Honeywell first invited us to be a part of the beta program for their new Lyric Controller security system in 2015, one of the first things we noticed was that the wireless door/window sensors that came with the system were much bigger than the existing wireless door/window sensors that work with all of the other Honeywell wireless security systems. At the time, Honeywell said they were working on a smaller version door/window sensor and we are excited to finally announce that those smaller sensors are now available!

One of the major advantages of the Lyric security system over other wireless security systems is that the Lyric supports a new line of bi-directional, encrypted sensors that are more secure than the existing 5800 Series sensors. The SiX Series sensors utilize 128-bit AES encryption and communicate on a 2.4GHz Wi-Fi radio frequency channel directly to the Lyric system. This advanced technology makes it much more difficult for a savvy intruder to be able to "spoof" or hack the wireless SiX Sensors in an attempt to gain access to the protected property without setting off an alarm. While the sensors use a similar frequency that WIFI routers will use, the sensors communicate right to the Lyric's built-in wireless receiver and don't use the WIFI network in the home for sensor communications. Honeywell developed the SiX Series technology themselves and even put in specialized protocols designed to scan nearby networks to prevent possible WIFI interference. Before the Lyric system and SiX Series sensors were released, there weren't really any good options for wireless security systems that utilized encrypted sensors but encrypted sensor technology is a growing trend in the industry and we encourage everyone that has a non-encrypted system to consider upgrading to add an extra layer of security to your home.

The original SiX Series door/window sensors that were available when the Lyric system first launched were the SiXCT sensors. The SiXCTs are 3.13 inches long, 1.61 inches wide and 1 inch deep (depth of the sensor out into the room compared to the mounted surface) which is fairly large when you consider that you may want to have one installed on all of your home's doors and windows.

The new SiXMINICT door/window sensor is only 2.44 inches long, 1.25 inches wide and 0.45 inches deep off the mounted surface making for a much less intrusive sensor and much more aesthetically pleasing installation of your Lyric system with encrypted sensors protecting your doors and windows. The magnet for the SiXMINICT is also smaller than the magnet for the SiXCT. The SiXMINICT magnet is 1.5 inches long, 0.44 inches wide and 0.44 inches deep off the mounted surface while the SiXCT magnet is 1.5 inches long, 0.44 inches wide and 0.69 inches deep. The SiXMINICT and magnet provide a much flatter design so that the sensor and magnet blend into your door and windows and frames much better than the original SiXCT and magnet.

While the SiXMINICTs are much nicer looking, please keep in mind that the don't offer the same ability as the SiXCTs to wire in a wired sensor to the SiXCT so that it can act as a pass through wireless transmitter to send the alarm from the wired sensor to the wireless Lyric security system. In re-designing the smaller sensor, there wasn't enough room to add in the internal screw contacts that the SiXCT has for the option to wire in a wired device so the SiXMINICT can only be used as a regular sensor with the included magnet.

We have updated all of our Lyric wireless security system kits so that they include the newer, smaller SIXMINICTs instead of the older, bigger SiXCTs and we even put together a value 5-pack of SiXMINICT sensors that can save you on your system purchase if you need more sensors than are included in the kit you're ordering or if you need to add encrypted protection to 5 or more new doors/windows.

We believe encrypted sensor technology is only going to become more and more popular and we are excited to see that Honeywell is going to build out their line of SiX Series sensors so that hopefully there will eventually be an encrypted version of every 5800 Series device they offer now. Make sure to keep an eye on our blog as we will continue to let you all knwo about any new SiX devices that are released by Honeywell.