Service Announcements Posts

Hi DIYers! We are pleased to announce that the ADC-T3000 Smart Thermostat is now available for purchase from the Alarm Grid website. This thermostat improves upon the older ADC-T2000 Thermostat with increased capabilities, a new slimmer design, and advanced features for end users.

End users looking for a state-of-the-art smart thermostat can receive great results from the Alarm.com ADC-T3000. This Z-Wave Plus Thermostat is designed for use with the Alarm.com platform. However, you can really use it with any Z-Wave smart home network. This includes Resideo Systems that use the Total Connect 2.0 platform. No matter how you control your smart home devices, you will love the performance of your new ADC-T3000.

There are many great features that make the ADC-T3000 a worthwhile upgrade. For one, this has more space for wiring than the previous model. Installers will also appreciate the improved access terminals that make it easier to wire the connections. It is also easier to understand what action the HVAC system is performing, as the ADC-T3000 will actively display the word "Heat" or "Cool" based on the current activity. The device measures 4.1"L x 5.0"W x 0.7"D, which is even slimmer and sleeker than the previous model. The device uses two (2) AAA batteries for backup power, and all the necessary mounting hardware comes included.

Additionally, Alarm.com has also expanded upon the list of their certified Z-Wave smart lighting devices. All of the lights listed below have been certified by Alarm.com, but not for "real-time" status. This means that they have been tested and will work well with Alarm.com, but they will still count against the 10 device limit for displaying status. For more information on the Alarm.com displayed lighting status limit, please review this FAQ.

• Jasco Enbrighten Smart LED Bulb A19 (39723)
• Jasco In-Wall Dimmer Toggle (14322, 14296)
• Jasco Dimmer Switch Toggle (14319, 14293)
• Leviton In-wall Switch (DZ15S)
• Leviton In-wall Dimmer (DZ6HD - 600W)
• Leviton Plug-in Outlet (DZPA1)
• Leviton Plug-in Dimmer (DZPD3)

Finally, Alarm.com has announced that the ADC-V622 Security Camera is now compatible with their Video Analytics feature. Video Analytics is an advanced feature that allows users to receive real time alerts (text and/or email) regarding unusual activity or movement, while ignoring routine movement. This is done using advanced AI software that is only available from Alarm.com. This technology can actively distinguish between people, vehicles and animals. It can also determine direction of movement and the duration of any captured activity.

If you have questions about any of these Alarm.com updates, please reach out to us by emailing support@alarmgrid.com. Remember that our support hours are from 9am to 8pm EST M-F. Keep this in mind if you decide to email us. We look forward to hearing from you.

Hi DIYers! We are very happy to announce that software revision 1.09 is now available for the Resideo Lyric Security System. This software revision is more commonly known as firmware update MR9, and it can be downloaded for free by any end user with active alarm monitoring service.

The biggest addition that comes from firmware update MR9 is support for the upcoming Verizon LTE Communicator. We expect this communicator to be released sometime later this summer. Support for the existing AT&T LTE Communicator is also carried over to MR9. The update can be pushed down from the Resideo AlarmNet Servers and is completely free of charge. In order for the update to take effect, the system must be disarmed, with no trouble conditions present.

If you want to apply the update yourself when the system is disarmed, you can do so by entering the following commands from the main Lyric screen: Security > Tools > Installer Code (default 4112) > Update Firmware. The button will grey out to confirm that it was selected. Then return to the home screen using the return arrow in the upper-right corner. The update process should begin automatically.

Depending on the speed of the communication path, the update process can take anywhere from a few minutes to up to an hour. The system will then reboot to apply the update. If you want to confirm the update, go to Security > Tools > Master Code (default 1234) > Advanced > System Information. The listed Revision on the top line should start with 1.09.

If you want more information about the MR9 update, please check the associated release notes. If you have any further questions about the MR9 update, please reach out to us. The best way to reach us is to email support@alarmgrid.com. We look forward to hearing from you!

Alarm Grid is aware that the Total Connect 2.0 Service from Resideo was experiencing server problems last night. Users were unable to login, and notifications from TC2 were delayed. The issue has since been identified and fixed by Resideo. We apologize for any inconvenience this caused.

We do not expect any further issues to occur. However, if you notice any problems with Total Connect 2.0, we encourage you to report them to us at your earliest convenience. The best way to notify us is to email support@alarmgrid.com. We will check your email and report back to you as soon as possible.

Hi DIYers! We are happy to announce that the Alarm Grid logo will now appear in the lower-left corner of downloaded Alarm.com video clips. This new feature applies to any Alarm Grid customer who uses Alarm.com Cameras for video surveillance. You should notice the logo effective immediately.

The Alarm Grid logo should appear in the bottom-left corner of any downloaded video clip from Alarm.com. This includes any video clip that you choose to share through email, text message or social media. Sharing the clip effectively downloads it. This will count towards your monthly limit of allowed clip downloads. The logo will be semi-transparent so that it is clearly visible, but does not obscure the video in any fashion.

We believe that this new addition will add a nice touch to Alarm.com video clips. It will also help to identify the source of the clip in the event that you ever need to present video evidence to the authorities. Other than this image, you should not notice any changes to your Alarm.com video clips or your Alarm.com service in general.

Please note that this image will not be present in the live video feed for Alarm.com Cameras. The logo will also not appear in clips you view directly from Alarm.com. It will only be present in downloaded video clips.

Below is an example of what the image should look like in a video clip:

If you do not have Alarm.com video surveillance included in your monitoring plan, you can check our monitoring page for more information. You will need a Platinum Plan to use Alarm.com Cameras. We also offer a standalone video surveillance plan if you want to use Alarm.com Security Cameras without regular monitoring service.

Please email us at support@alarmgrid.com if you have any questions about this new feature or the Alarm.com service in general. You may also call us at (888) 818-7728. Our regular office hours are 9am to 8pm EST M-F. We look forward to hearing from you.

Resideo will be pushing down an over-the-air (OTA) firmware update for all AlarmNet LTE Communicators later this month. This update will go through automatically, and it should not affect your monitoring service in any fashion. The update will be applied sometime later this month.

This update only affects the communicator, not the panel itself. The updates will be applied automatically in batches until it has been applied to every Resideo LTE Communicator. First the Verizon LTE Radios will be updated, followed by the AT&T LTE Radios. Resideo will start each update cycle with batches of units that were registered first. The company will follow a sequential order, finishing with batches of units that were registered last. Any new unit that is activated will be placed at the end of the cycle.

It is possible that your system may reboot as part of this update process. However, it should resume normal operation after the update is complete. Additionally, you may notice the following contact ID codes in your Event Log on Total Connect 2.0:

Resideo says that this update will allow their LTE communicators to interact more effectively with the cellular network. Users should expect this update to go through sometime later this month. We do not have an exact date as to when the update process will begin. If you have any questions about this update, please contact us at support@alarmgrid.com for more information.

Hi DIYers! We would like to inform you that Software Update 2.3.3 is now available for the Qolsys IQ Panel 2 Plus and original IQ Panel 2. This update does not add any new features, but it does include some useful system improvements and general fixes. The update can be easily applied.

Software Update 2.3.3 really only applies useful improvements for the IQ Panel 2 Plus. However, original IQ Panel 2 owners can still perform the update to get their systems on the latest version. This update is very important for helping our technicians provide the best possible support for IQ Panel 2 Plus owners.

The following general improvements are included in Software Update 2.3.3:

• Can now obtain the Long Sensor ID for the PowerG board and report it to Alarm.com
• Can now obtain the Device Firmware Version for any auto-learned PowerG Sensor enrolled after updating to 2.3.3 and report it to Alarm.com.
• Can now send Alarm.com the Radio Firmware Version and Modem Firmware Version for the PowerG board.

To perform the update, your system must be running at least 2.0.1, be connected to a local WIFI network, have its power transformer plugged-in, and have a charged battery. Once you have met the requirements, start from the main system screen. Press the small grey bar at the top. Choose Settings > Advanced Settings > enter the Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.3.3 > OK > Upgrade Using Network > OK.

It will take about five (5) minutes for the update to download. The panel should reboot to the home screen when complete. If you have any questions about this update, do not hesitate to email us at support@alarmgrid.com, or call us at (888) 818-7728 during our regular business hours of 9am to 8pm EST M-F.

Hi DIYers! We recently learned that the Sonos Speaker integration for Alarm.com is now available. This allows users to control their Sonos Speakers and include music into scenes alongside other smart home devices. It is now easier than ever to create the perfect ambiance for your home.

There are many fantastic features available through the Alarm.com Sonos Speaker integration. You can play audio from a variety of different sources, including Spotify, iTunes, SoundCloud and more. It's also super convenient to control the audio feedback right from Alarm.com. Users can play/pause, adjust the volume, mute/un-mute and more. You can even choose to play music on all speakers or select a particular set.

But the most exciting part of this integration is the ability to include the speakers into smart scenes. This way you can have Alarm.com activate your Sonos Speakers based on a set schedule or with certain system events. For instance, you might have your music turn on as soon as you get home and Disarm your system. Or you could have your music activate when you open up a door. You can even have it activate with other devices like your lights and your smart thermostat.

In order to use the ADC Sonos Integration, you will need either an iOS device running Firmware Version 8.0 or higher or an Android device running Firmware Version 2.1 or higher. You will also need:

• Alarm.com Mobile App Version 4.10.4 or higher
• The latest version of the Sonos Mobile App and Speaker Software
• The Alarm.com Audio Integration Service Package provided from your monitoring company
• The Sonos Speakers must be connected to the internet on the same network as your iOS or Android device for initial pairing.

To get started with the Sonos integration, you should contact your monitoring company and ask them to activate the Alarm.com Audio Integration Service Package on your account. Alarm Grid customers can do this by sending an email to support@alarmgrid.com. You can complete the rest of the process from Alarm.com.

Login to your Alarm.com account on the mobile app. Press the hamburger button (three horizontal bars), followed by Audio. Select "Sonos" from the dropdown menu. Then press Start, followed by Continue. You will then need to login to your Sonos account and give Alarm.com permission to control your Sonos System. After you complete the process, you will see an Audio option in the main menu of your Alarm.com account through the mobile app. This will allow you to conveniently play audio.

If you have any questions about the Alarm.com Sonos integration, please email us, or call us at (888) 818-7728 during our business hours of 9am to 8pm EST M-F. We look forward to hearing from you.

Alarm Grid has learned of technical difficulties between certain PowerG Sensors and the Qolsys IQ Panel 2 Plus. These issues affect the PG9914 Wireless Motion Sensor and the PG9933 Wireless Carbon Monoxide Sensor when used on an IQ2+ System running PowerG Version 80.17.

Due to this issue, any DSC PowerG PG9914 Wireless Motion Sensor manufactured before August 23, 2018 will not work with a Qolsys IQ Panel 2 Plus running PowerG Firmware Version 80.17. This includes any PG9914 running firmware V3.0.5 or V3.0.7. Also, if the first four (4) digits of the Serial Number are less than "3618", then the device is affected.

Below are some pictures of a PG9914 that will not work with an IQ Panel 2 Plus running PowerG Version 80.17:

Additionally, any DSC PowerG PG9933 Carbon Monoxide Sensor manufactured before March 26, 2019 will not work with a Qolsys IQ Panel 2 Plus running PowerG Firmware Version 80.17. Any PG9933 manufactured after this date will include a sticker indicating compatibility with the IQ Panel 2 Plus.

If you want to check the PowerG Firmware for your IQ Panel 2 Plus, you can do so from the panel. Start from the main screen. Press the small grey bar at the top. Choose Settings > Advanced Settings > enter the Installer Code (default 1111) > About > PowerG. You should check the Radio Firmware Version.

If you have any questions about these incompatibilities, please reach out to us. The best way to contact us is by emailing support@alarmgrid.com. We will check your email at our earliest convenience and respond back as soon as possible. We look forward to hearing from you.

Alarm Grid will be closed Monday May 27, 2019 in observation of Memorial Day. We will not be answering our phones or responding to any emails during this time. Our entire office will resume normal operations Tuesday May 28, 2019. We apologize for any inconvenience that this may cause.

If you need to reach us during this time, you should email support@alarmgrid.com. We will check your email on Tuesday and respond as quickly as possible. You may also reach us at (888) 818-7728 during our normal business hours of 9am to 8pm EST.

Alarm Grid would like to pay special respect to those who have made immense sacrifices in defending and protecting our country. We thank everyone who has worked hard to keep us safe. No matter how you spend this Memorial Day, we hope that you stay safe and enjoy the company of some good family and friends. Our team looks forward to returning to work tomorrow.

As may know, Alarm Grid started charging sales tax in most states earlier this year. If you have been approved for tax exempt status, then you must send us a copy of your tax exempt certificate to avoid being charged sales tax. You must also send an updated copy before your status expires.

Our sales tax policy varies between different states. For some states, Alarm Grid charges sales tax for both website purchases and monthly monitoring service. For other states, Alarm Grid only charges sales tax for website purchases. And there are some states where Alarm Grid does not charge any sales tax at all. The best way to determine the policy in your state is to check this helpful post. Please note that Alarm Grid does not charge sales tax for international orders.

Any customer who has qualified for tax exempt status should send us a copy of their tax exempt certificate before placing an order or starting monitoring service. We will charge sales tax for any customer who fails to do this. Your tax exempt status certificate provides us with proof that you have qualified for tax exempt status. We will retain this information and make sure not to apply sales tax on future orders, as long as your tax exempt status is still valid.

Additionally, customers receiving tax exemptions should make sure to send us updated copies of their certificates as soon as possible. We strongly recommend sending a new copy before the old one expires. This is very important for customers who have monitoring service with Alarm Grid. Failure to provide us with an updated copy before your old one expires may result in you being charged sales tax.

The best way to send us to send us a copy of your tax exempt certificate is to scan the certificate and email it to support@alarmgrid.com. We will make sure to reply as soon as possible. You may also contact us at that same email address if you have any questions or concerns about our tax exemption policy. We look forward to hearing from you.