Site Announcements Posts

Update March 16, Post Outage: Alarm Grid has confirmed that the Lyric and Pro Series panels are not uploading Disarm photos to TC2 in the wake of the recent service outage. We can't be sure these two issues are related, but the customers we've spoken to indicate that this feature was working prior to the outage. The issue has been reported to Resideo.

Since the restoral: We have noticed that some panels with WIFI, such as the Lynx Touch panels, are not automatically reconnecting to WIFI. If this happens to you try a panel reboot. If that doesn't fix the problem, then go back through WIFI settings and rejoin the network.

9:18 pm Update: Our testing indicates that Total Connect 2.0 is fully restored. We've confirmed that both iOS and Android devices are now able to connect. Resideo has confirmed that Total Connect 2.0 is restored as well.

Dear Valued Customer,
Subject: The following AlarmNet Services are now Restored

Alarm Delivery/Signaling
AN360
Total Connect

Alarm Delivery/Signaling
Date:3/14/22
Restored Time:2:40 PM ET
AN360
Date: 3/14/22
Time: 2:40 PM ET

Total Connect
Date: 3/14/22
Restored Time: 7:30 PM ET
Thank you for your patience.

7:40 pm Update: It's unofficial, but it appears the TC2 website is now accessible. In addition, when logging in through the iOS App, Activity appears to now be logging correctly again. Now, when I bypass a sensor, then arm, TC2 and the panel status match. When I look in Activity, the proper events are showing up. What I see when I log into the webpage matches what I see in the app.

5:00 pm Update: Total Connect 2.0 Text notifications are beginning to be processed. Earlier in the day, only push notifications were coming through. In these notifications, you are likely to see some older events as the queued events are processed by the server.

The Total Connect 2.0 Website, it appears, is still unavailable. To our knowledge, Android users are still not able to log in via the app. Users on the iOS platform can log in, but TC2 seems to be having trouble knowing whether a command is processed or not. I was able to bypass a zone and arm my system successfully (I can tell because I'm sitting next to it) but TC2 thought the arming command failed, and showed my system disarmed.

Resideo put up an official notice on the AlarmNet360 site. It states:

IMPAIRED
Alarm Delivery and AN360 Restored / Total Connect is still impaired

Start:2022-03-13 07:00 PM
End: N/A

Dear Valued Customer,
Subject: The following AlarmNet Services are now Restored
Alarm Delivery/Signaling
AN360

Alarm Delivery/Signaling
Date: 3/14/22
Restored Time: 2:40 PM ET

AN360
Date: 3/14/22
Restored Time: 2:40 PM ET

2:00 pm Update: AlarmNet360 is now up and functioning. This means our ability to create new accounts and remotely troubleshoot existing accounts is restored. There could still be a few hiccups, so please be patient.

Total Connect 2.0 is still accessible via iOS device, but not via the website. Some activity and notifications have begun to come through via iOS. As far as we know, Android users are still unable to log into TC2 at all.

Please Note: As the service begins to come back up, there may be some events that TC2 has had queued since the service went down. When the connection is restored, you may receive some notifications for events that actually happened at an earlier time.

1:00 pm Update: To our knowledge, AlarmNet customers' alarm signals are being delivered, and have been since about 3:00 am this morning. We've done some signal testing, and currently our signals are coming through.

The AlarmNet360 website and the mobile app are still down. It is not currently possible to log in there.

Total Connect 2.0 appears to be partly up. You can log in through iOS devices and execute some commands, but the Activity Log appears not to be working, at least not with consistency. Android users of the App report they are still unable to log into Total Connect 2.0. If you have news to report on your status, you can do so in the comments below.

UPDATE 12:42 pm: If you have silenced your system after receiving an error message about a comm failure or other outage-related message, such as communication path failure, the system should not sound again unless the condition restores, then occurs again. In that case, it will sound again because the system sees it as a new event that it needs to make you aware of.

The website listed above, status.resideo.com is the site for Resideo Total Connect Comfort (thermostats). Though this isn't a site specifically for Total Connect 2.0, the issues seem to be mirroring one another, so it's a reasonable site to check for progress. Honeywell Home is not the same thing as Total Connect 2.0.

Original Post: Alarm Grid has received information that Total Connect 2.0, a service of AlarmNet, is currently down. During this outage, you will be unable to log into your Total Connect 2.0 account, and you will likely see an error, and hear beeping, from your system.

To silence the beeping, simply disarm your system twice, or if you have a touchscreen, acknowledge the error by entering your normal arm/disarm code when prompted. Once the error is silenced, it should not sound again*, though it will continue to display on the keypad until the issue is resolved. Once the problem is resolved, another disarm (or two) may be required. You can check the status of this outage at status.resideo.com.

This outage has also affected the ability of the system to deliver signals to the central station and to Total Connect 2.0. We apologize for this inconvenience, rest assured that Resideo is working diligently to resolve the issue. We'll follow up with more information as it becomes available.

In addition to Total Connect 2.0 being unavailable, AlarmNet360 is also down. This means that we are unable to activate accounts using this service, and we are unable to remotely troubleshoot systems that communicate through AlarmNet.

Today, February 22, 2022 is the official date for the AT&T 3G Sunset. As we've mentioned before, there isn't a big switch that gets turned off and then, "Poof!" no more 3G. If you still have an AT&T 3G communicator, it may continue to work for a while, but there is no way to know how long.

If you're just becoming aware of the AT&T 3G Sunset because you have a security panel that you haven't been paying much attention to for a while, then you probably are seeing some type of error, and possibly hearing some annoying beeping. Some of the more common error messages are shown further down in this post. The thing to keep in mind is that your alarm panel wants to be sure that you know there's a problem. So, if you just press the touchscreen, or press any button on the keypad, that should stop the beeping, at least temporarily.

If you know the arming/disarming code for the system, enter it if prompted on a touchscreen panel, or if you're on a VISTA panel, just enter your 4-digit code and then press the OFF or 1 Key. This will acknowledge the trouble condition and stop the beeping on a more permanent basis, though in some cases, it may come back after a period of time. If you don't know a valid code for the system, then you will likely need to shut down your system by unplugging the transformer and the battery. If you're interested in putting your system into service keep reading to see how Alarm Grid is helping out in this situation.

If you find yourself in the unenviable position of needing to replace an AT&T 3G communicator, but you haven't done so yet, don't panic. The AT&T 3G network is vast and complex. It's not something that you can simply turn off. The process of sunsetting 3G equipment will take a bit of time. So, if after today your 3G communicator still works, you're one of the lucky ones. You've been given a slight reprieve. However, there is no way for us to know how long that reprieve will last, so decide what you're going to do, and do it now.

One ongoing problem that we've seen recently is supply chain issues. Maybe you've been trying to upgrade for the past six (6) months, but the communicator or system you need hasn't been available. Communicator manufacturers have been rolling out LTE Cat-M1 communicators in the absence of available components for standard LTE.

LTE Cat-M1 is the cellular network that was created for Internet-of-Things (IoT) use. It has lower power consumption, better range, and the modems used for it have a smaller form factor. The trade-off is lower bandwidth. However, the amount of data being transmitted by alarm communicators is very low compared to voice and data used for a traditional phone, so the difference in bandwidth isn't noticeable. Happily, the components to make LTE Cat-M1 communicators appears to be readily available, so those communicators have been coming into stock in the past months and continue to become available.

Some of the available AlarmNet LTE Cat-M1 communicators are listed below. These communicators are all compatible with the VISTA panels. The LTEM-PA and LTEM-PV are also compatible with the DSC PC1616, DSC PC1832, and DSC PC1864 and the Interlogix NX Series panels. For the Interlogix NX Series, the PRODCM is also required:

• LTEM-PA - Dual-path IP and AT&T LTE Cat-M1 communicator with the ability to add a traditional LTE communicator if needed. First communicator to allow non-Honeywell panels to use Total Connect 2.0.
• LTEM-PV - Dual-path IP and Verizon LTE Cat-M1 communicator with the ability to add a traditional LTE communicator if needed. Along with the LTEM-PA can allow non-Honeywell panels to use Total Connect 2.0.
• LTEM-XA - AT&T LTE Cat-M1 Communicator for VISTA Panels.
• LTEMXA-TC2 - AT&T LTE Cat-M1 Communicator for VISTA Panels. Includes upgrade chips for VISTA-15P and VISTA-20P panels, allowing them to support Total Connect 2.0.
• LTEM-XV - Verizon LTE Cat-M1 Communicator for VISTA Panels.
LTEMXV-TC2 - Verizon LTE Cat-M1 Communicator for VISTA Panels. Includes upgrade chips for VISTA-15P and VISTA-20P panels, allowing them to support Total Connect 2.0.
• LTEM-IA -COMING SOON - AT&T LTE Cat-M1 Communicator with RJ45 Port for Ethernet. Currently in Beta.
• LTEM-PIA - AT&T LTE Cat-M1 Communicator with RJ45 Ethernet port. Listed for UL-985 Household Fire.
• LTEM-PIV - Verizon LTE Cat-M1 Communicator with RJ45 Ethernet port. Listed for UL-985 Household Fire.

Some of the available Alarm.com LTE Cat-M1 communicators are listed below. Compatibility is listed with each communicator:

• Alarm.com ADC-SEM210-PS-AT-M - COMING SOON - Dual-path AT&T LTE Cat-M1 and ethernet capable communicator for use with legacy DSC Power Series panels (PC1616, PC1832, PC1864).
• Alarm.com ADC-SEM210-PS-VZ-M - COMING SOON. - Dual-path Verizon LTE Cat-M1 and ethernet capable communicator for use with legacy DSC Power Series panels (PC1616, PC1832, PC1864).
• Alarm.com ADC-SEM300-VT-AT-M - COMING SOON. - Dual-path AT&T LTE Cat-M1 and ethernet capable communicator for use with Honeywell VISTA (non-polling loop) panels (VISTA-10P, VISTA-15P, VISTA-20P, VISTA-21iP manufactured in 2005 or later).
• Alarm.com ADC-SEM300-VT-VZ-M - Dual-path Verizon LTE Cat-M1 and ethernet capable communicator for use with Honeywell VISTA (non-polling loop) panels (VISTA-10P, VISTA-15P, VISTA-20P, VISTA-21iP manufactured in 2005 or later).

Panel Cellular Communicator Trouble Condition Messages

If you are affected immediately by the AT&T 3G shutdown, you may see one of these error messages on your system:

• Check 103 ####: - You may see this on a non-polling VISTA panel, such as the VISTA-20P, but only if you have an Alpha Keypad like a 6160. The #### will be a 4-digit number. It may be 4005, which indicates that the communicator has lost connection with AlarmNet. The exact 4-digit code will depend on whether there are any other trouble conditions existing on the communicator at the time the message is displayed.
  *If you have a VISTA panel, choose from any of the communicators listed above for VISTA panels. The VISTA-21IPLTE can use the LTE-21V. The only way to update an original VISTA-21iP is to add an external communicator and disable the internal one. The prior link is an FAQ on how to do just that. The same rule about possibly downgrading to an IP only plan mentioned under the bF message applies here too.
• bF, or it may look like 6F: - This is supposed to be a bF, which stands for Backup Failure, as in backup communicator. This message means the same thing as Check 103, but will be displayed on a non-alpha keypad like a 6150. If this is the only type of keypad you have, then this is all the information the panel and the communicator can give you. If you get this message after 02/22/22 and your AT&T 3G Communicator has been fine until then, you're not one of the lucky ones. You should look to upgrade your communicator ASAP. *Or, if you have a dual-path communicator and an IP connection is available near it, you could downgrade to an IP only plan for now, and upgrade to LTE at a later time. Just bear in mind, if you go IP only, when the internet is out, your panel's ability to communicate is out. This is usually the case during power outages. The above rule about upgrading the communicator under the Check 103 message also applies here.
• Fault 103: - This may also show as a Check 103, then display as a Fault 103 after you silence the panel. This is what you see on the Honeywell L3000 panels when there is a problem with the communicator. Losing connection due to the 3G Sunset would cause this error code. There is not a good IP only option for the L3000 currently available. You can use a 7847-I, but it is a messy installation. You can also use the 7847I-L, if you can find one, they are discontinued.
  • Honeywell LTE-L3V - Verizon LTE Communicator for the Honeywell L3000 panel.
  • Honeywell LTE-L3A - AT&T LTE Communicator for the Honeywell L3000 panel.
• 103 Comm. Trouble: - The Lynx Touch Panels will display something along these lines. The icon and message may differ slightly, but the gist is the same. This is what you'll see on these panels if you're affected by the AT&T 3G shut down.
  • Honeywell LTE-L57A: - AT&T LTE Communicator for Lynx Touch panels. Important! There may be panel firmware revision restrictions with your panel and either of these communicators. Read the product description very carefully to be sure your panel is on the correct version for the communicator you choose. If you need to update the panel, you can do so with the Honeywell LYNXTOUCH-MSD Firmware Update Tool. It is compatible with the L5200, L5210, and L7000.
  • Honeywell LTE-L57V: - Verizon LTE communicator for the Lynx Touch panels. See the Important note above about panel firmware version limitations.
• ⚠ 950 Comm. Trouble: This is the message displayed on a Lyric Controller if it has a cellular communication path, and it loses contact with AlarmNet on that path. This is what you will see if the AT&T 3G shutdown has caused your communicator to go down. There may be other messages in the status bar at the top of the screen as well, having to do with Comm Failure and potentially other conditions, depending on what's happening with your panel at the time.
  • Honeywell LYRICLTE-A - AT&T LTE Communicator for Lyric. Firmware Revision v01.03.06548.482 or higher required!
  • Honeywell LYRICLTE-V - Verizon LTE Communicator for Lyric. Firmware Revision 1.09 (aka MR9) or higher required!
    
    
• Check 8##, ####: - You may see this message on a VISTA-128 or VISTA-250 panel. Devices connected to the keypad bus can be supervised for a connection to the panel, and for a tamper condition where applicable. The AT&T 3G Communicator can also be supervised for communicator troubles, such as a loss of connection to AlarmNet. If supervision is enabled (and it is not enabled by default) then when the 3G Sunset affects the communicator, the panel will display a Check or Trouble (based on programming) 8 + the 2-digit number of the address. So, if the communicator is assigned to address 03, and supervision is enabled, it will display as a Check or Trouble on Zone 803 plus the 4-digit communicator status code associated with the condition when you have the proper keypad to display it. If the only problem is a loss of network connection, then the 4-digit code should be 4005. Supervision is enabled by enabling the associated 800-zone with a trouble zone type, such as 05, Trouble by Day/Alarm by Night.
• 2GIG GC2 and GC2e Displays Trouble Icon and beeps 6 Times per minute until the trouble condition is acknowledged: This is the behavior of the 2GIG GC2e and presumable the 2GIG GC2 as well. The Security Screen will show a Yellow button with an exclamation mark and a number. When you press the button, it will take you to the Trouble Display screen where you can scroll through the trouble conditions, and you may click on the communicator trouble then press OK. This will stop any beeping, but the display will continue to show trouble until the condition is cleared. In the case of the AT&T 3G Sunset, this means upgrading the communicator.
  
  
  
  • 2GIG LTEA-A-GC2: - Alarm.com compatible AT&T LTE Communicator for 2GIG GC2 and 2GIG GC2e. Important! Be sure to check for any panel firmware version requirements associated with either of these LTE communicators for the 2GIG GC2 and GC2e panels.
  • 2GIG LTEV1-A-GC2: - Alarm.com compatible Verizon LTE Communicator for 2GIG GC2 and 2GIG GC2e.
2GIG GC3 and GC3e Message LED is lit and the panel chimes at ten-second intervals until the condition is acknowledged: The behavior for the cellular communicator losing connection to the AT&T 3G network on a 2GIG GC3 or GC3e depends somewhat on panel programming. In Q30, you set the amount of time that is allowed to elapse with no communication to the server before a trouble condition is indicated. The default is 30 minutes. A 0 in this field disables the supervision feature. The maximum entry is 255 minutes. Q31 also determines whether the radio network failure causes a trouble condition on the panel. This is enabled by default, but if disabled, you will have no visible indication if you are affected by the AT&T 3G sunset. Q32 is radio network failure reports. This is enabled by default and determines whether the panel reports the radio failure to the monitoring station (assuming it is able to do so with the radio down, the panel would need to be utilizing the WIFI communication path for this to be possible.)
• 2GIG LTEA-A-GC3: AT&T LTE Communicator for the 2GIG GC3 and GC3e panels. The panel must have Firmware Version 3.2.3 or higher to support this communicator.
• 2GIG LTEV1-A-GC3: Verizon LTE Communicator for the 2GIG GC3 and GC3e panels. The GC3 or GC3e must have Firmware Version 3.1.3 or higher to support this communicator.

Alarm Grid Is Here To Help!

If you're a current Alarm Grid customer and you have purchased an LTE communicator, but haven't switched over to it yet, please send an email to support@alarmgrid.com. In the subject line, be sure to put "I Need an LTE Upgrade". We'll reach out with further instructions and either a link to schedule your upgrade, or information as to what we need to begin your upgrade. Lyric and Lynx Touch users may be able to get upgraded with no appointment, where a VISTA user may require an appointment as those communicator swaps are a little more intricate.

If you purchase an LTE communicator or an upgrade kit from Alarm Grid, we will credit your monitoring account in the amount of the communicator or upgrade kit. If you purchase more than $150 in product, we'll also offer you free ground shipping, so if you've been thinking of adding a doorbell camera, or other products to your system, now may be a good time. The cost of products not associated with the communicator or system and communicator upgrade will not count toward free monitoring though.

If you have the ability to switch to an ethernet or WIFI connection only, you can choose to do that and your monthly monitoring fee will go down. You can purchase an IP or WIFI communicator strictly for that purpose. You may have that option with your existing panel and you just aren't using it, or maybe you were using dual-path monitoring, but now the cellular portion of your 3G communicator has stopped working. Whatever the case, if your communicator or panel supports the option for an IP-only connection, we will be glad to downgrade your service plan permanently, or until you can get the LTE upgrade. But be aware, Alarm.com customers do not have an option for IP-only monitoring.

If you're not a current Alarm Grid customer, never fear, you can get exactly the same deal as existing customers. If you purchase an LTE communicator from us or a kit with a panel and LTE communicator and you then sign up for monitoring with us, we'll give you credit toward free monitoring in the amount of the purchase for the communicator or communicator and panel. Once again, purchases over $150 will have free ground shipping, but any sensors or other devices that you purchase will not count toward free monitoring.

If you have any questions, feel free to reach out to us at support@alarmgrid.com. Our support hours are Monday - Friday from 9:00 am - 8:00 pm Eastern. We will help in any way that we can to get you through this transition. Your safety and peace of mind is our top priority.

Alarm Grid's distributor now has the Qolsys IQ Panel 4 in white available with the 345 MHz receiver in both the AT&T and Verizon versions. The same panel, in black, will soon be available. This panel supports both the legacy 345 MHz 2GIG and Honeywell RF sensors and the DSC PowerG sensors.

If you're looking to upgrade from a panel with either 2GIG or Honeywell 345 MHz sensors, or maybe a combination of both, then you should check out the Qolsys IQ Panel 4, now available, with support for these older wireless sensors. The IQ Panel 4 is an upgrade from the Qolsys IQ Panel 2 with a newer OS, more memory, and a faster processor.

At the center of the Qolsys IQ Panel 4 is a Qualcomm MSM8953 chipset with an 8-core Qualcomm SnapDragon Processor. It has 16 GB of NAND Flash memory. The base operating system is Android 9. By comparison, the IQ Panel 2 and 2 Plus used Android 5.1 as a base, with a quad-core processor. These updates in hardware and software for the IQ Panel 4 mean that it has tons of expansion capability, with the hardware and software to support it. Updated hardware supports updated software as well as new features. Expect lots of updates to this system, much of it based on customer feedback.

There are other updates too. The front-facing camera has been upgraded from 5MP to 8MP. In addition to a higher resolution, the camera also has a wider 120° viewing angle allowing it to capture more context with disarm images and peek-ins. The vertical tilt angle of the camera can be manually adjusted by the user to dial-in the best angle for disarm photos based on the height of panel users.

The Qolsys IQ Panel 4 has support for up to 128 zones, using PowerG and/or Honeywell or 2GIG 345 MHz RF sensors. This makes it the perfect replacement for an older Honeywell or 2GIG system with working sensors still installed. PowerG sensors, manufactured by DSC, are fully encrypted with 128-bit AES encryption and are also supported on every version of the Qolsys IQ Panel 4. They have an open-air range of up to 4,000' (1219m) when used with this panel. And in the unlikely event that you still have a range issue, there are PowerG Repeaters available to boost the range.

The Newest IQ Panel 4 Versions and Kits, now available from Alarm Grid:

Panel Only:

• IQP4003: Qolsys IQ Panel 4 Verizon LTE, Honeywell/2GIG Compatible
• IQP4006: Qolsys IQ Panel 4 AT&T LTE, Honeywell/2GIG Compatible



Unencrypted Kits:

• QOLSYS-IQP4-4003PK-VZ: Qolsys IQ Panel 4 345 Mhz in White Verizon LTE 3-1 Kit
• QOLSYS-IQP4-4006PK-AT: Qolsys IQ Panel 4 345 Mhz in White AT&T LTE 3-1 Kit


• QOLSYS-IQP4-4003PK10-VZ: Qolsys IQ Panel 4 345 Mhz in White Verizon LTE 10-1 Kit
• QOLSYS-IQP4-4006PK10-AT: Qolsys IQ Panel 4 345 Mhz in White AT&T LTE 10-1 Kit



Encrypted Kits:

• QOLSYS-IQP4-4006PGPK-AT: Qolsys IQ Panel 4 345 MHz in White AT&T LTE 3-1 PowerG Kit
• QOLSYS-IQP4-4003PGPK-VZ: Qolsys IQ Panel 4 345 MHz in White Verizon LTE 3-1 PowerG Kit


• QOLSYS-IQP4-4006PGPK10-AT: Qolsys IQ Panel 4 345 MHz in White AT&T LTE 10-1 PowerG Kit
• QOLSYS-IQP4-4003PGPK10-VZ: Qolsys IQ Panel 4 345 MHz in White Verizon LTE 10-1 PowerG Kit

Each of the unencrypted kits listed above includes the Versa-2GIG Door/Window Sensors. In the 3-1 kits, there are three (3) of these, in the 10-1 kits there are ten (10). These kits also include one (1) DSC PG9914 PowerG PIR motion sensor. The encrypted kits listed above contain either three (3) or ten (10) DSC PG9303 PowerG Door/Window Sensors, and one (1) DSC PG9914 PowerG PIR. The 3-1 kits are a great start for installations in apartments and small homes, while the 10-1 kits are great for larger homes and small businesses.

With its 700-Series Z-Wave Plus V2 controller, up to 137 Z-Wave, Z-Wave Plus, and Z-Wave Plus V2 devices can be integrated with the system. This includes Lights, Locks, Thermostats, Water Valves, and Relays. When purchasing new Z-Wave devices, always choose devices with the latest version of Z-Wave supported by the controller whenever possible. Doing so will provide the best possible user experience. Older and newer Z-Wave devices can be installed on the same network, as long as the user is aware of the limitations when such a configuration is used. Up to 242 users are supported on the IQ Panel 4 with one (1) Dealer Code, one (1) Installer Code, and 240 users with the role of Master, User, Guest, or Duress applied to each.

As a quick reminder, the IQ Panel 4 has either a Verizon or AT&T LTE cellular communicator built in. Be sure when purchasing your panel that you choose the carrier that has the best possible signal in the installation area, regardless of what carrier your personal cell phone may use. And when choosing a plan from Alarm Grid to use with your IQ Panel 4, remember that you will need a plan that supports Cellular Alarm Communication. That will be either a Gold or Platinum Plan (Self or Full). If you don't want to take advantage of the Alarm.com app or webpage features, then you can also choose our Cellular Alarm Monitoring plan, which includes Central Station Monitoring, with no remote control capabilities.

The Qolsys IQ Panel 4 is a panel that's truly ready for the future. Qolsys has taken all the feedback they received with their IQ Panel 2, addressed the few inefficiencies and form factor issues, and have really come out with a nearly perfect offering. When coupled with Alarm.com, the Qolsys IQ Panel 4 is a formidable tool in keeping your loved ones and your belongings safe.

A recent blog post about the looming AT&T 3G Sunset contained an error. We mentioned in that blog that the ingenious Resideo Cellbounce, a 3G to LTE converter, does not support Total Connect 2.0. That is incorrect. As long as the original 3G device supports TC2, the Cellbounce also supports it.

This misinformation has been updated in the original post, but for those who may have already read it, we wanted to also briefly touch on it here. In brief, the Resideo Cellbounce is a plug-and-play device. It plugs into a standard 110 Volt AC outlet and should be mounted within 25' (7.6m) of the working AT&T 3G Communicator. The Cellbounce connects to the 3G communicator, and to an AT&T LTE network. Once those connections have been made, it acts as a bridge, receiving the 3G information and transmitting it through the LTE network.

AT&T has committed to supporting the Resideo Cellbounce unit until at least the end of April, 2025. It is possible that support may go beyond that date, but the contractual obligation ends on May 1. Since the Cellbounce is plug-and-play, anyone can install it. An Installation Professional is not required. Though, it is important to note that the Cellbounce should not be powered on until after the information has been added to the customer account by the alarm dealer.

The Cellbounce will arrive in a box with a Serial Number and an IMEI number printed on it. This information must be provided to the alarm dealer so that they can attach the unit to the proper customer account. This step must be performed BEFORE the Cellbounce is powered on. Once power is applied, within a few minutes the Cellbounce will connect to the existing communicator and to the LTE network. LEDs on the unit will signal when these connections take place. From there it's just a matter of testing to be sure signals are going through successfully. Just be sure to put your system on test with the monitoring station prior to beginning this process.

The Resideo Cellbounce is only compatible with AlarmNet AT&T 3G communicators. The existing communicator must be registered and working. This means it can't be in a comm failure condition. Adding a Cellbounce to a communicator that is in comm failure will not correct that issue.

Recently Alarm.com announced the release of several new cameras for their Pro Series Video Camera collection. With a dome, bullet, and turret option available, there is sure to be an Alarm.com camera to meet your needs. All offer 1080P resolution, are Indoor/Outdoor, with many more features.

Alarm.com ADC-VC847PF:

The Alarm.com ADC-VC847PF is a 1080P, Indoor/Outdoor Varifocal Dome Camera. A unique feature of nearly all of these new cameras is that they offer a motorized varifocal lens. This feature allows the user to remotely adjust the cameras field of view (FoV) as well as focus, without sacrificing video quality. The VC847PF comes with the option of installing with a white or dark gray (shown above) mounting base. It has an IP66 rating, which means it is waterproof and dust-tight, perfect for use outdoors or in industrial environments.

The ADC-VC847PF supports Power over Ethernet (PoE). This is not a WIFI capable camera, it must have a wired connection to a network. But, with PoE, you can run both network and power through a single Cat5e cable. Some routers and/or switches support PoE, but others do not. If your current networking equipment doesn't support PoE, you can use a PoE injector instead. The power requirement is 12 VDC ± 10% or PoE (IEEE 802.3af), 10 W.

This camera supports 24/7 recording using a compatible Micro SD card (not included, 32GB Minimum Capacity, 512GB Maximum) a Commercial Stream Video Recorder (CSVR126), or both. This is in addition to any clips that are uploaded to Alarm.com cloud storage. It supports HDR (High Dynamic Range), an IR night vision range of ~95' (30m) and many more features. You can see the full specifications in the Data Sheet or by clicking the product link above.

Alarm.com ADC-VC838PF:

The Alarm.com ADC-VC838PF 1080P Indoor/Outdoor Varifocal Turret Camera has many of the same features of the VC847PF, but in a turret style. It too has a motorized varifocal lens which allows remote adjustment of FoV and focus by the end-user. The VC838PF is a PoE camera, using a single Cat5e cable to carry both ethernet and power to the camera. The power requirements are listed as 12VDC ± 10% or PoE (IEEE 802.3af). The IEEE 802.3af standard is an intelligent standard. This means that the devices that use it actually communicate with one another about power. The device receiving power tells the device supplying power how much is required.

The ADC-VC838PF also supports HDR, and has excellent IR night vision, with a range of ~95' (30m). It offers image adjustments of Flip, Brightness, Contrast, Saturation, Sharpness, and Exposure. It also supports 24/7 recording using either a compatible Micro SD card (Minimum Capacity 32GB, Maximum Capacity 512GB), Commercial Stream Video Recorder (CSVR126),or both. This is in addition to uploaded clips to Alarm.com cloud storage. You can read the full specifications in the Data Sheet, or by clicking the product link above.

Alarm.com ADC-VC827P:

The Alarm.com ADC-VC827P is the only one in this group of cameras that doesn't have a motorized varifocal lens. That means there is no remote FoV or focal adjustment capability on this camera. It is a 1080P, Indoor/Outdoor Dome Camera, just like the ADC-VC847PF, and aside from the varifocal lens, their specs are nearly identical. The angle adjustments available on this model are Pan: 0° to 350°; Tilt: 0° to 55°; Rotation: 0° to 180°. The VC827P supports PoE (no WIFI) and the power requirements are listed as 12VDC ± 10% or PoE (IEEE 802.3af), 9.5 W. With its IP66 rating, it is waterproof and dust-tight and like the ADC-VC847PF it comes with a white (shown above) or dark gray mounting base. You can read the full specifications in the Data Sheet, or by clicking the product link above.

Alarm.com ADC-VC728PF:

The Alarm.com ADC-VC728PF is a 1080P Indoor/Outdoor Varifocal Bullet Camera. As you may have gathered by now, when the model number of the camera ends in PF, the camera includes the motorized varifocal lens feature. That is true in this case. Traditionally, bullet cameras have been somewhat unsightly. They often have a metal shroud covering them to protect them from damage. The damage in question could be anything from vandalism to sunlight. They get their name because of their long profile. They are also sometimes called lipstick cameras.

The ADC-VC728PF is an attractive version of a bullet camera. Its dimensions are 6.8" L x 3.0" W x 3.0" H (17.4cm L x 7.5cm W x 7.5cm H). It's almost small enough that it doesn't qualify as a bullet camera. But then, what would you call it? This camera has all the same great features of the rest of the cameras in this list. It has an Ingress Protection rating of IP66, so it's waterproof and dust-tight. The remote varifocal adjustments available are focal length, manual focus adjustment, and autofocus. It supports 24/7 recording via a compatible Micro SD card (32GB Minimum, 512GB Maximum), Alarm.com Commercial Stream Video Recorder (CSVR126) or both. And this is in addition to any clips that are uploaded to the Alarm.com cloud.

This is a PoE camera, so it does not support WIFI, only a wired ethernet connection. It also uses the PoE IEEE 802.3af standard, and the power requirements are 12 VDC ± 10% if using a PoE injector. The VC728PF weighs just 19.1 Oz. (540g). For full specifications, you can read the Data Sheet, or click the product link above.

In addition to the cameras above, we've also added two accessories used for mounting the cameras. These mounting bases act as adapters, adapting the camera's base to fit a standard, third-party mounting base. The ADC-VACC-MNT130 fits the ADC-VC847PF and the ADC-VC838PF. The ADC-VACC-MNT110 fits the ADC-VC827P, ADC-VC728PF, and the ADC-V724 1080P Outdoor WIFI Camera w/2-Way Audio.

What do you think about the new camera offerings from Alarm.com? Their camera hardware, as well as their video service offerings just continue to improve. We think it's very impressive. Drop a comment down below and let us know how you feel about them, or anything else security related you might have a burning desire to discuss. We always look forward to hearing from you!.

In October Alarm Grid received a limited supply of the new IPCAM-WOC2, which sold out quickly. Since that time, Total Connect has been without an outdoor camera option. We're happy to announce that the Resideo IPCAM-WOC2 is back in stock, ready to ship. If you've been waiting, wait no more.

As we reported in October, the IPCAM-WOC2 is the updated replacement for the discontinued IPCAM-WOC1. The two items look almost identical, with the IPCAM-WOC2 having an internal BlueTooth Antenna, as opposed to an external one on the wire dongle. The reset switch has also been redesigned to be slightly easier to reach once the camera is mounted.

In October, we had ten (10) of these cameras available, and they sold out pretty quickly. Since then, we've been waiting for this, and many other items' stock to be replenished, and today we got the word that the Total Connect 2.0 outdoor camera option is available once again. Hopefully, this will be the first of many items to have their stock replenished.

The IPCAM-WOC2 is an outdoor camera with an IP66 rated housing. It captures video in 1080p HD and can connect to a 2.4 GHz WIFI network. It has a 117.0° diagonal field of view, which provides excellent coverage. It has superior night vision capabilities compared to the IPCAM-WOC1, and also supports audio analytics with intelligent sound detection. It supports a MicroSD card for backup storage in the event the network connection goes down, and comes with a 16 GB card included.

As with the other Resideo HD cameras supported by Total Connect 2.0, the IPCAM-WOC2 uses a QR Code generated on a smart device in order to be associated with the proper Total Connect 2.0 account. For this reason, it is best to configure the camera with the account prior to actually mounting it in its final location. Doing so may prevent a few extra trips up and down a ladder. Pairing the camera with the account prior to installation also allows you to verify the installation location and viewing angle before you permanently tighten everything down in the installation.

What do you think about the IPCAM-WOC2 and its availability? Have you been waiting impatiently to purchase a Total Connect 2.0 compatible outdoor camera? Is there some other product you're waiting for? Leave a comment below and let us know. We always look forward to hearing from you.

It's the most wonderful time of the year, and we'd like to take this opportunity to wish all of you a Happy, Safe, and Healthy Holiday Season! Regardless of which of several holidays or traditions you observe, we at Alarm Grid hope this season finds you surrounded by loved ones and festivities.

The Alarm Grid team will be celebrating the holidays starting at 6:00 pm on Thursday December 23, 2021. Our offices will close at that time, and will reopen on Monday, December 27, 2021. During the time our office is closed we won't be here to answer support phone calls or emails.

Our central station partners, of course, will be available during this time. All signals sent by your Alarm Grid monitored alarm system will be handled as usual. If you need to contact the central monitoring station, to cancel a false alarm or verify a signal, customers in the US can contact Criticom Monitoring Services (CMS) by dialing (888) 818-7728 and choosing Option [9].

Canadian customers can contact Rapid Response at (800) 932-3822. Remember when you call either monitoring station, you will be asked for your name, address, and your false alarm password or phrase. Providing incorrect information when asked, will result in the dispatch of authorities.

If you have a support question, or need to make adjustments to your account, the monitoring station cannot assist you with that type of request. In that case, send an email to support@alarmgrid.com with details of your request and we will begin to address these support issues as soon as we return to the office on Monday, December 27.

As we prepare to say goodbye to 2021, we want to say thank you to our customers. Thank you for trusting us with your safety and security. It is a privilege that we don't take lightly. Relax, and enjoy this time with your family and friends.

Beginning on December 6, and continuing through December 31, 2021 Alarm Grid customers who subscribe to Alarm.com video service can capture a picture of Santa Clause as he visits their home. Not all cameras have the ability to capture images of Santa, but Alarm.com has a few cameras that do.

The following cameras offered by Alarm.com are capable of capturing Santa's image:

• ADC-V515
• ADC-V520
• ADC-V521IR
• ADC-V522IR
• ADC-V523
• ADC-V622/ADC-V622-WELL
• ADC-VC726
• ADC-VC736
• ADC-VC826
• ADC-VC836
• ADC-V722W
• ADC-V723
• ADC-V724

Any Alarm Grid customer with one of the cameras listed above and a monitoring plan that includes video has the ability to take advantage of this rare opportunity to see the big man in action. There are limits to this technology, though. The only way you can see Santa is through a still image captured within a screenshot. He moves so quickly, you can't possibly catch him in an actual video clip.

The ability to grab an image of Santa is only available through the Alarm.com Customer App, not through the web page. In order to support this feature, iOS users must be on version 4.17 and higher of the app, while Android users must be on version 4.15.1 and higher. The Alarm.com app is available as a free download through the Apple App Store or the Google Play Store.

To use this feature, log into the app using the proper credentials, completing any two-factor authentication that you may have setup. Once you're logged in, click on the menu icon in the upper left (≡) then tap Video from the list of menu items. Select the live video feed of any of the compatible cameras listed above that you may have associated with your account. Click the Santa icon available near the top of the live stream:

This is when the magic happens! The first time you click on the icon, a pop-up window will show you how to capture the proper image for your situation. For cameras and images in full light, Santa may appear in color. If the image is captured at night, then Santa may appear in black and white. Once you have the image, you can either choose to share it, download it, or both.

It's that simple! This magic "Santa Filter" is only available until the end of December. After that, we'll have to wait until next year to see if this particular Holiday Magic will be available again then. Alarm Grid customers with a Platinum Plan (Self or Full) or with a Stand-alone video plan can take advantage of this opportunity.

From all of us at Alarm Grid, Happy Thanksgiving! We send you good wishes for a healthy and happy day with your friends and family. Whether you celebrate Thanksgiving, Friendsgiving, or just Giving Back we hope you stay safe and warm. Be sure to arm your security system, and lock your doors.

We at Alarm Grid understand the importance of spending time with loved ones, so we will be closed on Thanksgiving to give our employees the opportunity to celebrate. Of course, our central monitoring stations will both be available to handle any alarm signals that may be sent by our customer's systems. If you need to contact the monitoring station, to report a false alarm or put your system on test, you can call Criticom Monitoring Services (CMS) at (888) 818-7728 and choose Option [9]. This is the process for customers inside the United States.

If you are a Canadian Alarm Grid customer, then you will contact Rapid Response, our monitoring partner in Canada at (800) 932-3822. Remember, when you call you will be asked for your name and address, and to verify your false alarm password or phrase. Providing the wrong information, or the Duress Password will result in a police dispatch.

If you have a support question, or need to make adjustments to your account, the monitoring station won't be able to assist you with that. In that case, send an email to support@alarmgrid.com with your request and we'll get back with you as soon as possible when we return to the office on Friday, November 25.

As we begin the 2021 holiday season, we give thanks for our health, our employees, but most of all for our wonderful customers. It is truly our pleasure to help you keep your family and your property safe and secure.

Now, in addition to Z-Wave and Liftmaster/Chamberlain MyQ garage door integration, Alarm Grid's Alarm.com customers can use Genie Aladdin Connect retrofit kits, and OHD Anywhere Overhead Door kits to integrate control of garage doors through Alarm.com. This is a server-level integration.

The Genie Aladdin Connect and OHD Anywhere Overhead Door kits are retrofit kits that make older garage doors "Smart". They provide a connection to WIFI, that older garage doors would otherwise not have, which enables them to work with their own remote control app and/or with the Alarm.com app. The benefit of integrating with Alarm.com is that it allows a single app to control multiple types of devices. Also, when the garage door is integrated through Alarm.com, it can then be included in automation scenes based on system events, or schedules.

Each retrofit kit can support up to three (3) separate garage door motors. The Genie Aladdin Connect Retrofit Kit Installation Instructions are available here. the OHD Anywhere Quick Install Guide is located here. There is also a Compatibility Guide, showing which older garage door motors are compatible with the OHD Anywhere retrofit kit. For the most part, any older garage door opener made after January 1, 1993, or with safety beams built-in, should be compatible with either of these kits. Conversely, most newer Chamberlain and Liftmaster MyQ garage door motors are incompatible.

For users with pre-existing installations of either the Genie Aladdin Retrofit Kit, or the OHD Anywhere Retrofit Kit, we have an integration guide (both linked above) showing how to add that integration to your alarm.com account. In order to have the option to add a garage door, you will need to have the Garage Door and Gate Control service package add-on enabled by your alarm dealer. For Alarm Grid customers, this will require the Gold Plan (Self or Full) or higher. At the time of activation, let your activator know that you need this service to be enabled.

If you don't yet have one of these kits installed, but you'd like to add one, there is no need to set the device up through the manufacturer's app. The entire setup, including adding the retrofit kit to WIFI, can be accomplished through Alarm.com by your security dealer. They will need you to provide the proper module serial number to them so that they can complete the server-to-server integration. Once it is complete, you'll be able to access the garage door through the Alarm.com app with no need to download any other app first.

What do you think of this integration? Alarm.com is really committed to third-party integration, and they are doing a bang-up job of making these types of services available to their customers. Do you have an older garage door motor that could be upgraded in this way? Let us know what you think in the comments below, we always look forward to hearing from you!