Smart Home Posts

Update 11/25/24: This issue appears to have been resolved. Resideo has not provided any information as to the cause of the issue, or the date and time of resolution.

Resideo is currently experiencing an issue with welcome emails for new Total Connect 2.0 accounts. These emails are not going through. Instead, dealers are instructed to enter the phone number and carrier for the user's mobile phone and the account welcome information will be sent via SMS.

When Alarm Grid employees create a new Total Connect 2.0 account we customarily use the email address as the customer's user name. A welcome email is then generated when we commission the account. Within this email, the customer has a link to set their password for Total Connect 2.0.

Unfortunately, as of late Monday, November 18, 2024, a technical issue has prevented some email confirmations for new accounts. Until the issue is corrected alarm dealers, including Alarm Grid, are asked to create accounts as normal using the email address as the username.

But prior to commissioning the account, dealers must replace the email information with the customer's mobile phone number, and specify the phone carrier. Then, when the account is commissioned, rather than a welcome email, the customer will receive a welcome text message via SMS.

This text will include the crucial link that allows the customer to set a password for their TC2 account. Without this password, the customer won’t be able to access their newly created account to remotely control their alarm system and any connected smart home devices.

As noted above, Resideo is aware of this issue and is working to resolve it. We'll keep you updated whey they notify us of any changes. If you have any questions, or if you're an Alarm Grid customer who failed to receive a welcome email for your newly created TC2 account, please reach out to support@alarmgrid.com with questions. We're here Monday - Friday from 9:00 am to 8:00 pm EST.

Alarm Grid is excited to offer the new Alarm.com ADC-SVR210 Stream Video Recorder! This new recorder offers local video storage, with a 1TB or 2TB hard drive. It seamlessly integrates with most existing Alarm.com cameras and boasts wide compatibility with ONVIF Profile S and VAPIX cameras.

The ADC-SVR210 Stream Video Recorder measures 7.7" W x 7.9" D x 5.5" H (14.5cm x 20cm x 13.9cm):

Alarm.com Stream Video Recorders (SVR) offer customers the option of recording video 24/7. Without an SVR, Alarm.com limits the number of clip uploads available to each video customer per month. This allows Alarm.com to ramp up their cloud storage capabilities in line with the number of current and expected active video accounts. Without clip limits, this would be more difficult to do.

Some video customers may need access to more clips, or extended video playback. There are expansion packs available for customers who exceed their monthly clip limit due to unusual or unforeseen circumstances. But for others, the need for more clips may be the rule, not the exception.

For those customers the ADC-SVR210 offers a tidy solution. With the ADC-SVR210 video is stored locally on the recorder's hard drive. The ADC-SVR210 is available with either a 1TB or a 2TB hard drive. A monitor can be connected directly to the SVR and video can be viewed from it at any time.

Not all cameras are compatible with the ADC-SVR210, but most are. Below is a list of the recommended Alarm.com wired ethernet cameras. Many of these support Power Over Ethernet (POE) and are part of the Alarm.com commercial camera lineup:

• VC727P
• VC827P
• VC847PF
• VC728PF
• VC838PF
• VC725
• VC726
• VC736
• VC825
• VC826
• VC836
• VDB755P
• VC729P

In addition, the following Indoor and Indoor/Outdoor WIFI cameras can be used with the ADC-SVR210. If a camera has no link, it indicates that it has been discontinued:

• ADC-V515
• ADC-V523/ADC-V523X
• ADC-V723/723X
• ADC-V724/724X
• ADC-V521IR
• ADC-V522IR
• ADC-V721W
• ADC-V722W

Unlike previous Alarm.com stream video recorders, the ADC-SVR210 can integrate with third-party cameras that support ONVIF Profile S or VAPIX. ONVIF Profile S is a standardized protocol designed for IP-based video systems. VAPIX is an API (Application Programming Interface) for Axis Communications' cameras. The VAPIX API allows Axis cameras to integrate with a wide range of products on different platforms.

ONVIF stands for Open Network Video Interface Forum. This is a security standard that ensures devices from different manufacturers can work together. They use profiles to categorize products. Each profile has a fixed set of features and specifications that every compatible device must adhere to. A device can support more than one profile. You can see the specifications for Profile S here.

Per the ONVIF website, "ONVIF is a leading and well-recognized industry forum whose mission is to provide and promote standardized interfaces for effective interoperability of IP-based physical security products." The forum includes many equipment manufacturers. Some member companies you may recognize include Axis Communications, Honeywell, HIKVision, Canon, Bosch, Intel, Johnson Controls, and more.

A Profile S device (camera) sends video information over an IP-based network. A Profile S Client, like the ADC-SVR210, can configure, request, and control video streaming over an IP network provided by Profile S devices. It is the ADC-SVR210 software that allows it to comply with ONVIF Profile S. This improved compatibility offers greater flexibility when choosing security cameras for your system.

Specifications For The ADC-SVR210:

• Recording Channels: Up to 8 cameras
• Video Input: 8 channels, 70 Mbps total
• Local Display Capabilities: Live view, recorded playback, clip export
• Local Display Output: 1 x HDMI
• Local Clip Export: Available (1 x USB 3.0 and 2 x USB 2.0)
• Internal Storage: (1) 3.5" HDD, SATA 6 Gb/s, (2TB total)
• Dimensions (WxDxH): 7.7 x 7.9 x 5.5" (14.5 x 20 x 13.9 cm)
• Operating Temperature: 32℉ - 104℉ (0℃ - +40℃)
• Compliance: FCC Class A, IC, CE Class B, UL Listed, NDAA
• Included Accessories: AC power adapter, Ethernet cable, QR card with code that links to this digital installation guide
• Requirements: Power: Standard Electrical Outlet ; Network: Ethernet connection to broadband internet
• PoE Power Adapter: 12V DC
• Max Weight: 2.55 lbs (1.16 kg) with 3.5", 2TB HDD installed

In a prior post, we told you about a mandatory SkyBell firmware update for Total Connect 2.0 users. For most, a prompt from TC2 allowed them to update. They could skip the update, but eventually, it was forced. If you set your SkyBell up through the SkyBell app, your experience may differ.

The full details of why the update is happening and, for the most part, what to expect from the process is included in the prior post, so if you are a SkyBell and TC2 user, we highly recommend you read it. We've seen a few hiccups with the upgrade with some customers encountering a few difficulties. Nothing major, though.

If you happen to be a user who set your SkyBell up using the native SkyBell app, prior to associating your SkyBell with Total Connect 2.0 your update and migration process may be slightly different. You should be receiving an email from SkyBell with steps to follow to complete the process.

This email will be sent to the email address used when initially setting up the SkyBell. So, if you fall into this category, be on the lookout for an email from SkyBell Technologies. It should look something like this:

Dear [First Name] [Last Name],

We are reaching out to inform you about an important update that will improve the performance and reliability of your SkyBell [doorbell model]. Action is required to continue receiving doorbell notifications.

Your SkyBell doorbell has been moved to Total Connect app. This transition will ensure that your doorbell functions smoothly. To restore full functionality to your doorbell, please follow the steps below:

1. Open your Resideo Total Connect 2.0 (TC2) app. Your doorbell will be listed as offline.
2. Tap on your offline doorbell and log in with your SkyBell username and password* when prompted.
   • If you don't remember your password, you can reset it in the SkyBell HD app.
3. Your doorbell will come back online, and you will start receiving notifications again.
   • Please note, your doorbell camera settings will be reset to default. You can easily adjust them in the Resideo TC2 app.

Important: Your doorbell will only work in the Resideo TC2 app. Until you complete these steps in the Resideo TC2 app, you won't be able to receive doorbell notifications or event updates.

After completing these steps, you will no longer need the SkyBell HD app. We recommend deleting it from your phone.

Thank you for taking the time to upgrade your doorbell to the Resideo Total Connect 2.0 app. If you have any questions, please contact your Resideo security professional.

The exact wording of this message may differ slightly, but you get the gist from the example above. The important thing is that you receive the message and follow these steps to make sure your SkyBell doorbell is upgraded. This upgrade is basically about moving your SkyBell completely away from the SkyBell HD app. Once the upgrade is complete you will only be able to access your SkyBell doorbell through Total Connect 2.0.

This notice was provided by Resideo to let customers know that if they receive a message like the one above from SkyBell Technologies, it is a legitimate email and Total Connect 2.0 customers should follow the steps outlined to update their SkyBell video doorbell device. Failure to do so will eventually lead to the SkyBell being unusable with Total Connect 2.0.

We recently posted about the Alarm.com Today Widget being retired in app update 5.6.0 and iOS update 18. At that time, we advised you that new iOS widget options would be coming soon. Now those new widget options are right around the corner, so we want to discuss them in a bit more detail.

You may be wondering, "What is a widget?" Merriam Webster currently defines a widget as: 1: A gadget. 2: An unnamed article considered for purposes of hypothetical example. 3: A small software application that is designed to provide a specific piece of information (such as news, weather, or traffic updates) or a specific function (such as taking notes or controlling another application) on demand. For our purposes it is the third definition we'll be exploring further.

In the next few weeks three (3) separate widgets will be available for the Alarm.com app. They are the System Control Widget, the Saved Clips Widget, and the Safety Button Widget. Alarm Grid does not yet offer the Safety Button feature, so we'll concentrate on the first two options in this post.

System Control Widget

The System Control Widget is customizable and allows a user to perform single-touch commands of their smart home devices and alarm system without opening the Alarm.com app.

Requirements:

• An Alarm.com account with at least one supported device.
• The Alarm.com iOS App version 5.7.0+.
• Apple's iOS version 17+. On lower iOS versions, the Alarm.com widget won't display in the widget gallery.
• You must select Keep Me Logged In to use the widget feature.

When you begin setting up the widget, you can set the size to either small or medium. You can also choose whether you want the widget to be displayed on the Home Screen or on the Today View. When a small widget is selected you can configure up to four (4) actions. When medium is selected you can configure up to eight (8) actions.

Capabilities:

• Quickly arm stay, away, or disarm with a single tap.
• Configure one-touch control of lights, locks, gates, and other automation devices.
• Run pre-configured scenes to control routine automations with a single tap.
• See a device icon, name, and current status at a glance.
• See a timestamp of when the widget last updated. An update automatically occurs every 30 minutes or any time you open the customer app.
• If you have multiple systems linked to your login, all devices from all systems are listed during widget configuration. You can choose which devices you want included. System names are NOT included in the widget, so be sure to include system identifying information when naming scenes.
• The Saved Clips Widget and the System Control Widget can be used together on a single iOS device.

Saved Clips Widget

With the Saved Clips Widget, customers with Alarm.com video access can view saved clips without opening the Alarm.com customer app. This widget can be configured to show from four (4) to 12 thumbnails of saved video clips. The number of thumbnails will depend on the selected widget size. By tapping a thumbnail, saved clips can quickly be viewed.

Requirements:

• An Alarm.com Service Package with Video Analytics. Clips captured without video analytics cannot be viewed in this way at this time.
• Alarm.com iOS app version 5.7.0+
• An iPhone or iPad using version iOS 15+

This widget allows you to keep up with various events around your home or office. You can quickly check thumbnails of video clips and then view the actual clip with a single tap. Tapping a thumbnail will open the customer app, allowing you to view the full clip.

• Multiple Saved Clip Widgets can be added, allowing the customer to customize their experience. This is particularly helpful for users with multiple linked systems.
• The Saved Clips Widget and the System Control Widget can be used together on a single iOS device.
• Home screen widgets can be configured as small, medium, or large and the larger the widget, the more video thumbnails can be displayed.
• The widget can be configured to include one camera, all cameras, or a single camera group.
• Home screen widgets can be used as an alternative to video clip alerts. This may be particularly helpful in active homes or high-traffic businesses as the widget automatically updates through the day with analytics-triggered captured clips.

Enable Either Widget On The Home Screen or within the Today View:

1. When adding to the Home Screen press and hold an empty space within the Home Screen until all the app icons begin to jiggle.
2. When adding to the Today View, from the Home Screen, swipe toward the right. This will bring you to the Today View. Press and hold any empy area within the screen until the icons begin to jiggle.
3. At the top left, tap the Add (+) icon.
4. You can search for Alarm.com to find the Alarm.com Widget, or scroll down and tap on the Saved Clips Widget.
   
   
5. Select a size based on which widget you're configuring.
6. Tap Add Widget.
7. Tap and drag the widget to the desired location in the Home Screen or within the Today View.

The First Alert brand, by Resideo, recently unveiled three new camera models, marking their first camera release in years. The VX Series includes an indoor camera, an outdoor camera, and a video doorbell. These cameras are designed to enhance end-user security and work with Total Connect 2.0.

There are a ton of cameras on the market, and it can be tough to decide which camera or system is right for you. So, we wanted to take a moment and highlight the features of these relatively new First Alert VX cameras. One of the biggest reasons to choose these cameras is that they are compatible with Total Connect 2.0. This is Resideo's remote access platform.

These days, if you can't control an electronic device from anywhere using a smartphone app, you're doing something wrong. From monitoring your pool's water temperature to receiving a notification from your refrigerator to pick up milk, the Internet of Things (IoT) has changed how we do nearly everything.

With that in mind, one of the features to scope out when looking for a security system, camera system, or combination of both is how you interact with that system remotely. For the VX Series cameras and most Resideo or Honeywell panels, remote control is achieved using Total Connect 2.0.

To quickly connect the dots, Resideo, formerly Honeywell, owns the First Alert Professional brand. They also own AlarmNet, which provides the network through which most Resideo, Honeywell, Honeywell Home, and First Alert Professional products communicate when using WIFI, ethernet, or cellular devices. Most communicators are sold under the AlarmNet brand. However, all of these brands, except for a few currently produced Honeywell products, live under one big Resideo umbrella.

Here's an example of what happens with an alarm on one of these panels.

For this example, we'll assume you have a Honeywell Home PROA7PLUS panel with a WIFI and cellular communicator. With this system, you have central station monitoring and Total Connect 2.0:

1. An alarm that requires a notification to the end-user, a report to a central station, or both occurs.
2. The PROA7PLUS transmits the alarm signal. It will use WIFI if available, and cellular if WIFI is down.
3. The signal travels through the network (WIFI) or the carrier (cellular) to a server at AlarmNet. The carrier may be AT&T or Verizon within the US. It could be Rogers or Telus in Canada.
4. Based on the MAC address of the communicator where the signal originated, the AlarmNet server matches the signal with an account and forwards the alarm information to the proper central station. With Total Connect 2.0, a notification will also be sent to the end-user, if enabled. Steps 1 - 4 occur within seconds.
5. The central station processes the signal according to its policies and any instructions provided by the end-user.

The VX Series cameras can be used with Total Connect 2.0 on a stand-alone video account, or, in conjunction with a security system. Here at Alarm Grid, we offer our Platinum Plans (Self or Full) which include security, remote control with automation, and video, or our stand-alone Video Monitoring plan which can be used without a security system.

Any plan that includes cellular communication also includes IP (WIFI or ethernet) at no additional cost. Each video plan allows up to eight (8) cameras. The smart camera package will allow up to 50 clips per day, per camera. Video for the VX camera lineup is stored on the TC2 server for 30 days.

First Alert Pro VX1 HD Video Doorbell

The First Alert Pro VX1 HD Video Doorbell (SKU: CAMW-WDB) boasts a 5MP camera, 2-way audio, dual-band WiFi, and intelligent event detection. Its advanced AI can accurately distinguish between people, packages, vehicles, and animals minimizing nuisance notifications and recordings.

Equipped with a built-in LED, color night vision, and a siren that can be manually activated, the VX1 doorbell offers enhanced security. Its wide dynamic range (WDR) technology uses both hardware and software to ensure vibrant color and high-quality video, even in challenging lighting conditions.

The VX1 HD comes with some nice accessories. It offers a trim ring in either gray or white. It can be mounted with either a straight or an angled mounting bracket A mechanical chime adapter is included, along with a doorbell release/reset tool, and mounting hardware. The VX1 is made of UV-resistant material to withstand harsh sunlight and other outdoor elements.

First Alert Pro VX1 HD Data Sheet
First Alert Pro VX1 HD Install Guide

First Alert Pro VX1 HD Specifications:

• Device Type: Video Doorbell Camera.
• Compatibility: Total Connect 2.0 Video Plan REQUIRED. Each VX1 counts as one camera when used with any video plan.
• Power Requirements: 16 VAC to 24VAC, 10VA minimum.
• Chime Compatibility: Mechanical and Digital Chimes with included Chime Adapter.
• Speaker: 93dBA @0.1m
• Microphone: 10ft (3m)
• Camera: 5MP
• Video Resolution: 2592 x 1944 Full HD
• Video Format: H.264
• Diagonal Field of View: 180°
• Available Fields of View: Tall, Wide, and Full
• Wide Dynamic Range (WDR): Yes
• IR Night Vision: up to 23' (7.01m)
• Color Night Vision: Up to 10' (3m).
• Image Adjustments: Low or High Quality.
• Motion Detection: Yes, up to four (4) windows. Optional selections to detect people, vehicles, and/or animals.
• Two-Way Audio: Yes
• Clip Viewing: Via TC2 (app & website)
• Privacy feature: Yes, available via the TC2 app. Selected manually, or by the option to "Turn on camera privacy when security is disarmed."
• Emergency/Panic: Yes, while streaming only
• WIFI Specs: Dual-band, 2.4 GHz or 5 GHz
• Bluetooth: BLE 5.0
• Ingress Protection: IP65 (dustproof and water resistant)
• UV Resistant: Yes
• Dimensions: 4.8" x 1.8" x 1.1" (120.7mm x 44.5mm x 28.5mm)
• Weight: 5 oz (144g)
• Operating Temperature: -40°F to 122°F (-40ºC to +50ºC)
• Operating Relative Humidity: 20% to 85%, Non-condensing
• Included Accessories:
  • Gray Mounting Brackets (Both Straight and Angled)
  • Both White and Gray Trim Rings
  • Chime Adapter
  • Mounting Hardware
  • Mounting Brackets
  • Quick Install Guide

First Alert Pro VX3 HD Outdoor Camera

The First Alert Pro VX3 HD Outdoor Video Camera (SKU: CAMWE-WO) has intelligent event detection allowing it to identify people, animals, vehicles, and packages. It also features a microphone for sound detection, and a speaker for 2-way communication through the camera. New to the First Alert camera line, is an option to use Power-Over-Ethernet (PoE) connection. All this is included in an attractive HD camera.

The VX3 also has a built-in, manually-activated deterrent feature. While viewing a live feed from the First Alert Pro VX3, through TC2 or a PROSeries panel, the user can tap the siren icon to initiate a 93 dBa siren and an LED spotlight produced by the camera. This manual activation can aid in scaring off potential intruders.

With its IR night vision, the VX3 can be programmed for full-time color night vision or color on detection only. Color on detection allows infrared to handle night-time viewing until a recording is triggered. Then, the camera will automatically switch to color night mode. If color night vision is set to always on, the LED light ring will be lit constantly during the night.

The VX3 HD is a Total Connect 2.0 (TC2) camera. A TC2 smart video account is required to enroll and use it. As mentioned when describing the VX1 HD, this means a Platinum (Self or Full) or Video Monitoring plan for Alarm Grid customers. Each VX3 will count as one (1) camera in the video package. Each video plan allows up to eight (8) cameras. The smart camera package will allow up to 50 clips per day, per camera. Video is stored on the TC2 server for up to 30 days.

First Alert Pro VX3 HD Outdoor Camera Data Sheet
First Alert Pro VX3 HD Outdoor Camera Install Guide

First Alert Pro VX3 HD Outdoor Camera Specifications:

• Device Type: Outdoor HD Camera
• Compatibility: Total Connect 2.0 Video Plan REQUIRED. Each VX3 counts as one (1) camera when used with any video plan.
• Power Requirements: 12VDC @ 1A Power Adapter or 802.3af PoE Class 3 PSE.
• Transformer Wire Length: 10' Max (3.05m)
• POE length: 300' (100m) Max
• Speaker: 65dBA @3m, 1kHz
• (low, medium, or high adjustment via app)
• Microphone: 10' (3m)
• Camera: 2MP
• Video Resolution: 1080p Full HD w/ Wide Dynamic Range (WDR)
• Video Format: H.264
• Diagonal Field of View: 147°
• Ceiling Mount Option: Yes, Flip orientation 180°
• Wide Dynamic Range (WDR): Yes
• IR Night Vision: up to 23' (7m)
• Color Night Vision: up to 10' (3m)
• Image Adjustments: Low or High Quality
• Motion Detection: Yes, Up to Four (4) windows. Optional AI selections to detect people, vehicles, packages, and/or animals.
• Two-Way Audio: Yes
• Clip Viewing: Via TC2 (App & Website)
• Privacy Feature: Yes, available via the TC2 app. Selected manually, or by the option to "Turn on camera privacy when security is disarmed."
• Emergency/Panic: Yes, Only While Streaming.
• Firmware Upgradeable: Yes, Auto-updates
• Ethernet Specs: WIFI or Hardwired (If both are used, Ethernet is primary)
• WIFI Specs: Dual-band, 2.4 GHz or 5 GHz
• Bluetooth: BLE 5.0
• Ingress Protection: IP66 (dust-proof and water-resistant)
• UV Resistant: Yes
• Dimensions: 3" x 3" x 5" (76.2mm x 76.2mm x 127mm)
• Weight: 5oz (144g)
• Operating Temperature: -40°F to 122°F (-40ºC to +50ºC)
• Operating Relative Humidity: 10% to 85%, Non-condensing
• Included Accessories:
  • Mounting hardware
  • Mounting Brackets
  • Quick Install Guide

First Alert Pro VX5 HD Indoor Camera

The First Alert Pro VX5 HD Indoor Camera (SKU: CAMW-WI) is an HD quality, indoor video camera. It allows users to monitor the interior of a home or small business using a combination of live and recorded video. Users can keep an eye on their kids, elderly family members, pets, or guests with razor-sharp 2K resolution and superb night vision.

The First Alert VX5 HD is equipped with advanced event detection capabilities. Using AI, it can determine whether a person, an animal, or a vehicle is within its field of view, allowing it to deliver precise and meaningful notifications. Each camera can have up to four (4) event detection areas configured.

This indoor camera captures 1080p video while allowing the user to ensure privacy with an automated privacy shield. Privacy can be controlled by either pressing a button on the side of the camera or through the Total Connect 2.0 App. If an admin user in TC2 sets the camera for privacy a standard user cannot change this setting. It can also be set to enable privacy when the alarm system is disarmed.

The camera integrates with the PROA7PLUS or PROA7PLUSC panel and the PROWLTOUCH and PROWLTOUCHC wireless touchscreens, offering on-screen video streaming. The VX5 also has a microphone and speaker and supports 2-way audio between a user in Total Connect 2.0 and the camera.

The emergency button option is also available for the VX5. If you see an intruder while live-streaming video, you can press an emergency icon within the TC2 app and the camera's LED will turn on and its siren will sound. At 70 dB @ 3.2' (1m) this siren won't harm an intruder, but it will get their attention.

First Alert Pro VX5 HD Indoor Camera Data Sheet
First Alert Pro VX5 HD Indoor Camera Install Guide

First Alert Pro VX5 HD Indoor Camera Specifications:

• Device Type: Indoor HD Camera
• Compatibility: Total Connect 2.0 Video Plan REQUIRED. Each VX5 counts as one (1) camera when used with any video plan.
• Power Requirements: 12VDC @ 1A. Power Adapter included with 9' (2.7m) wire. Cannot be extended.
• Transformer Wire Length: 9' Max (2.7m)
• Speaker: 70dB @ 3' (1m)
• Microphone Range: 20' (6m))
• Camera: 2MP
• Video Resolution: 1920 x 1080 pixels maximum
• Video Format: H.264
• Diagonal Field of View: 130°
• Horizontal Field of View: 111°
• Vertical Field of View: 59°
• Wide Dynamic Range (WDR): Yes
• Night Vision Range: 15' (4.5m)
• Advanced Detection: Yes, Up to Four (4) windows. Optional AI selections to detect people, vehicles, or animals.
• Two-Way Audio: Yes
• Clip Viewing: Via TC2 (App & Website)
• Privacy Feature: Yes, available via the TC2 app and at the camera. Selected manually, or by the option to "Turn on camera privacy when security is disarmed."
• Emergency/Panic: Yes, Only While Live Streaming.
• Firmware Upgradeable: Yes, Auto-updates
• Network Specs: Dual-band 2.4 GHz or 5 GHz WIFI, IEEE 802.11 a/b/g/n/ac
• Bluetooth: BLE 5.0
• Dimensions: 3.5" x 2.25" x 2.5" (89 x 57 x 64mm)
• Weight: 5.2 oz (148g)
• Operating Temperature: 32˚F - 104˚F (0˚C - 40˚C)
• Operating Relative Humidity: 10% to 85%, Non-condensing
• Included Accessories:
  • Power Adapter
  • Mounting Hardware
  • Quick Install Guide

In the coming weeks Total Connect 2.0 users on app version 6.44.1+ with a SkyBell will be prompted to update the SkyBell Video Doorbell's firmware. This update is part of a backend migration process. There will be an option to skip the upgrade, but eventually an update will be automatic.

This affects any TC2 users with any of the following SkyBell Video Doorbells. All of these units have been discontinued:

• DBCAM-TRIM
• DBCAM-TRIMBR
• DBCAM-TRIM2
• DBCAM-TRIMBR2
• DBCAM
• DBCAM-BR

It's possible this migration has some correlation to our report from December of last year. In the prior blog, we discussed how SkyBell users were receiving recommendations to upgrade their SkyBell to "Gen5". But after this upgrade, any access the user had to their SkyBell through third-party apps, like Total Connect 2.0, would be removed. The move to Gen5, once completed, can't be undone.

Phased Process for Upgrade and Migration of SkyBell Video Doorbells with Access Through Total Connect 2.0

1. Phase I: In the coming weeks Total Connect 2.0 users will be prompted, presumably via a push notification since a particular app version (6.44.1+) is required, asking them to perform a firmware update of the video doorbell. Any user who originally set their video doorbell up through the SkyBell HD app will need the login credentials they used for that app to complete this process. The user will be prompted through a few easy steps to complete the update and migration.
2. Phase II: At some point, users who ignore the initial prompt will receive a popup dialog box when logging into Total Connect 2.0 asking them to update. If the user chooses the option "UPGRADE LATER" they can skip the upgrade temporarily. But the next time they log into TC2 the SkyBell will be upgraded and migrated without prompting. If the user accepts this invitation to upgrade, they will immediately be guided through the upgrade and migration steps. Again, any user who originally used the SkyBell HD app to configure their video doorbell will need the credentials for that app to complete this process.
3. Phase III: Any user who ignores the first two phases will eventually have their SkyBell Video Doorbell updated and migrated automatically. Please note, only Skybell doorbells that are powered up and online can be updated and migrated. Presumably, and I'm attempting to confirm this, any SkyBell video Doorbell that is not online or powered on in time for the upgrade and migration process may lose the ability to access the device through Total Connect 2.0.

For the most part, users won't notice any difference in the way their device works or appears in TC2 after this process is complete. However, this migration does mean that the SkyBell doorbell, once upgraded, will no longer be accessible through SkyBell HD or any new SkyBell apps.

In addition to no longer being accessible through any SkyBell apps, all settings in the SkyBell Video Doorbell will be set back to their factory defaults during the update and migration. Affected settings include:

• LED Color
• Motion Detection
• Motion Sensitivity
• Image Quality
• Speaker Volume
• Indoor Chime
• Outdoor Chime
• Digital Chime
• Outdoor Chime Volume

These settings can be readjusted using the TC2 app once the upgrade and migration have been completed. Another post-migration change is that SMS notifications will no longer be available for SkyBell Video Doorbell events after the migration. Push notifications and email notifications will still be available.

Changes for Users of PROSeries Panels:

Users of the Honeywell Home PROA7PLUS and Resideo PROA7PLUSC who have the panel configured to allow SkyBell viewing at the panel will need to be sure their panel is updated to firmware 03.2305.91+ in order to retain this functionality. If you need a firmware update, contact your alarm dealer. If you're an Alarm Grid customer in need of a firmware update, send us an email at support@alarmgrid.com.

To verify the version of your panel's firmware tap the Menu Icon (≡) at the bottom of the screen, then tap Tools > enter either Installer or Master Code (4112 or 1234 by default, respectively) > tap System Information > tap General Information. If your version shows lower than 03.2305.91, request a firmware update from your alarm dealer.

After the update and migration the Honeywell Home PROWLTOUCH and Resideo PROWLTOUCHC keypads will no longer support viewing of SkyBell video on their touchscreen, regardless of firmware version.

Alarm.com introduces a new floodlight and 4MP camera. The ADC-V729AC connects to 110V AC wiring, the ADC-V729 plugs into a standard outlet, and the ADC-VC729P offers PoE. The floodlight delivers a bright 3,000 Lumens while the camera offers onboard recording, PIR motion sensing, and more.

Alarm.com continues to raise the standard for video solutions in residential and small to medium commercial spaces. Consistently rolling out innovative and sought-after products, their latest ADC-V729 series floodlight and video camera combo fills a crucial gap in the market.

With a variety of options to power the unit, the ADC-V729 series can solve nearly any outdoor monitoring and viewing need. By combining PIR motion sensing with Alarm.com video analytics, onboard recording, and a bright pair of floodlights, you can protect even the darkest corners of your property.

Since there are three (3) different versions of this new device, there are three different sets of specifications. Be sure to pay attention to the correct documentation for the product you intend to use. The specifications for all versions are included in a single specification sheet located here. In the table below, we'll include the specifications that are common to all three (3) versions.

Alarm.com ADC-V729 Series Common Features

The following features are found in all versions of the ADC-V729, regardless of input power type:

Power Requirements By Product Version

All Related Product Links

The ADC-VC729P can be powered using PoE++ (802.3bt), as shown in the middle table above. This is particularly important because the earlier PoE standards (IEEE 802.3af and 802.3at) do not provide enough power for this device. Only a PoE device that supports IEEE 802.3bt can deliver the required current. Since these devices use all eight (8) pins on the RJ45 connector, make sure you use cabling that includes all four (4) wire pairs.

That brings us to another point. Because both the camera and the floodlights are being powered, the ADC-V729 Series devices use a 24 Volt power supply (ADC-V729-DC and ADC-VC729P) or 100-240 Volts AC (ADC-V729AC). A 12 Volt DC power supply that is sufficient for other Alarm.com cameras will not provide enough power for this device.

The ADC-V729 and the ADC-V729AC both support dual-band WIFI. The ADC-VC729P supports wired ethernet only. If you don't have a PoE ++ capable switch or a PoE injector available, then the ADC-VC729P can use the ADC-PSU-24V2A DC Power Supply Unit. This is also the replacement power supply for the ADC-V729 if its original power supply is lost or damaged. In the table above you'll see a link to a bundle that contains both the ADC-VC729P and a compatible PoE++ injector.

We think this is an exciting new product that fills a previously overlooked niche in the security market. Let us know your thoughts in the comments below. Do you have an idea for a video or automation product? Let us know and we'll pass your feedback along to Alarm.com, Qolsys, Resideo, 2GIG, or any of our other manufacturing partners.

Apple will end support for the legacy Alarm.com Today widget in its iOS 18 update, coming in September. As a result, Alarm.com will be removing this widget in app update 5.6.0, due in October. But widget lovers take heart! Alarm.com has plans for new widgets that will be available soon!

The use of the Alarm.com Today widget required that a user be on iOS version 11.0+, and Alarm.com app 3.7+. Successful use also required that the user be logged into the Alarm.com app with "Seamless Login" enabled and the "Remember Me" option checked upon logging in.

Without these login features set, each time the user logged out, the "Today View" widget for Alarm.com would be cleared. Once the feature was configured, up to twelve different items could be configured and organized within the view. This allowed a user to quickly determine the status of various elements of the system, and control them.

System Control Widget

According to Alarm.com: "The System Control widget empowers iOS customers with quick-access, one-touch command of their smart security systems at their fingertips. Customers can create custom widgets and place them conveniently on their Home screen or Today View for effortless control of their lights, locks, garage doors, gates, and security panels from anywhere. Plus, they can activate Scenes for whole-home automation."

Saved Clips Widget

According to Alarm.com: "iOS customers can create widgets for video clips to effortlessly keep tabs on their properties and monitor important activity—without having to open the app. Right from the Home screen of their iPhone or iPad, they can choose from a variety of size options to see thumbnails of their most recently saved clips at a glance. Customers can also long-press the widget to change the view to include only clips from a single camera, a camera group, or all cameras on the account. Once set up, they can simply tap the thumbnail of interest to quickly take a closer look and watch the recorded footage."

Safety Button Widget

According to Alarm.com: "With the Safety Button widget, customers have the comfort of round-the-clock personal protection with professional response when help is needed most. With the press of a button on their phones’ Home screen, customers can swiftly and silently summon police, fire, or emergency medical assistance from wherever they are in the U.S., day or night. Once activated, they’ll be connected directly to a trained operator who will promptly dispatch responders to their precise location. This feature requires the In-App Safety Button service package add-on."

Alarm Grid is evaluating the In-App Safety Button feature. If we determine it's a good fit for our customers we'll make it available. Once Alarm.com introduces the new widget, our customers will be able to enable this feature. Stay tuned for more information on this potential new feature.

Resideo has identified an issue with some Total Connect 2.0 passwords. Apple iOS users on firmware version 17.6.1 may be unable to log into the Total Connect 2.0 app due to certain special characters. Passwords containing a plus sign (+) or exclamation point (!) will cause a login failure.

This issue can also affect account usernames. However, since we typically use the customer's email address as the username, it's rare for these special characters to be present. After we reported a customer who suddenly couldn't log into their account, Resideo informed us of this issue. Interestingly, we tested a login using an exclamation point (!) in the password on iOS version 17.6.1, and it worked for us, so the information remains somewhat unclear.

If your password worked before but no longer does after updating your iOS device, or if you're a new TC2 user on iOS and can't log in after creating an acceptable password, the only option is to change your password.

1. Go to the Total Connect 2.0 login page.
2. Accept Cookies if prompted. Until you do, you won't be able to successfully perform Step 3 and Step 4 below.
3. Click "Problems Signing In?"
4. Click on either "Forgot Username" or "Forgot Password".
5. Follow the prompts to reset either your username or your password. If you need to reset both, you'll have to first reset one, and then follow these same steps to reset the other credential.
6. Once you've created both a Username and a Password without a plus symbol (+) you should be able to log in.

As you can see from the password reset screen, both a plus symbol (+) and the exclamation point (!), which we have verified will work, should be acceptable special characters:

HTML browser logins are not affected, nor does the issue affect Android devices. This is strictly an issue with Apple iOS devices, and as far as we know, only with firmware version 17.6.1. An iOS user who does not want to change their username or password can elect to use a browser to access their Total Connect 2.0 account instead.

This issue will likely be resolved, but whether the fix will come from Resideo through a TC2 update or from Apple via an iOS update is uncertain. If we receive any updates, we'll post them at the top of this page, so stay tuned!

Update 08/30/24: Resideo posted its final update on this issue today. To summarize, they found an issue with the battery charging scheme in the doorbell's firmware. A firmware update is being applied to future stock and will automatically be rolled out to devices in the field. You can read the full notice here.

Update 08/13/24: Resideo posted an update today regarding this issue. According to the update:

"We have determined that, if the doorbell isn’t installed within 1 year of production, the embedded battery, which is responsible for powering the doorbell while the external chime is activated, will not support a smooth installation."

This is a particularly thorny issue given that the battery in the VX1 Video Doorbell is non-serviceable. After the three (3) to five (5) years of expected battery life, when the battery begins to fail, the entire VX1 must be replaced.

You can read the full updated notice here.

Original Post 08/08/24:Yesterday, Resideo released a Technical Notice about its First Alert VX1 HD Video Doorbell. A small number of units display a red LED for an extended time after installation. If you have a unit displaying this behavior, you can return it to where you purchased it or contact your alarm dealer.

First of all, if you have a First Alert VX1 HD installed and it is working as expected there is nothing you need to do. This issue has been reported in a small number of units and only very recently. If your VX1 HD was affected, you would know almost immediately after installation.

Next, it's important to clarify which LED we're talking about here. The VX1 HD has a Status LED which is located above the doorbell button and microphone. In addition to the Status LED, the doorbell button itself has an LED surrounding it. This notice refers to the small Status LED. According to the Installation Instructions, a solid red Status LED indicates that the battery is not charging.

It's not uncommon, after installation, for the Status LED to show either red or amber. An amber Status LED indicates that the battery is below the normal operating threshold but is charging. However, if, after 90 minutes of charging, the Status LED remains red, and assuming the input power and wiring are confirmed to be good, there is a problem.

Because of this issue, Resideo has chosen to put the First Alert VX1 HD on sales hold. This means that if you attempt to order a new unit from the distributor, it won't be available. Alarm dealers may have stock on their shelves that they can continue to sell, but they run the risk of encountering this issue.

Alarm Grid doesn't keep stock, ensuring that when you order from us, the product you get is the most recently manufactured version possible. Though distributors do keep stock, so there is always a chance that a seldom-ordered product may have been on their shelf for some time.

We will not discontinue the First Alert VX1 HD, as we assume this hold will be brief. You can still order the doorbell on our site. Currently, if you do you'll receive an email that the product is on backorder and that it will be shipped as soon as stock becomes available again.

That's all we know at this point. There is not enough information to determine if this is a problem with the battery, the charging circuit, or if this is just a status indication malfunction. It's unlikely that Resideo manufactures the battery. Is it an issue with the battery vendor? Is it something anomalous that occurred during manufacturing? That's why the product has been put on hold so they can perform testing and diagnostics.

In some cases, the manufacturer may need customers to send them problem units. It's difficult to confirm and fix an issue if you can't reproduce it. If that's the case here, it's possible Resideo may ask your alarm dealer to send returned VX1s directly to them for testing. As an end-user, this won't really affect you. It's just nice to know what goes on behind the scenes sometimes.

Depending on what they find, Resideo may require that any existing distributor stock be returned to manufacturing to be reworked or retrofitted. This is usually accompanied by some type of marking on the box, like a green dot. This will usually be located near the box date code. In this way, everyone will be able to tell that a newly purchased First Alert VX1 HD Video Doorbell does not suffer from this issue.