Technology Posts

Resideo Technologies recently released a technical notification (TN #69) outlining an issue with the CELL-ANT3DB External Antenna kits. It seems that for some time, these kits have included an incorrect mounting bracket. Without the correct mounting bracket, proper mounting is not possible.

Update provided by Resideo!

The Resideo CELL-ANT3DB External Antenna kit is an outdoor rated antenna kit that supports a number of different cellular frequency bands. In addition to simply moving the antenna from the mounting location of the radio to a location outside, the CELL-ANT3DB also provides up to 3dB of signal gain to improve cellular reception for the AlarmNet communicator.

To resolve this issue, Resideo has released the technical notice listed here. All current stock has been called back and reworked to have the incorrect bracket replaced with the correct one. If you are purchasing a new CELL-ANT3DB, you can check the barcode sticker on the box. If there is a Green Dot on this sticker, the product has been through the rework process and has the correct bracket.

Image showing a reworked product with the Green Dot clearly visible:

If you recently purchased a CELL-ANT3DB from Alarm Grid and you believe your product has the incorrect bracket, contact us at support@alarmgrid.com and we will verify whether your product is affected, and will arrange to have the correct bracket shipped to you if it is. The information in the technical notice is lacking a bit, so in addition we've contacted the product manager to see if we can get some more data on either date codes affected, or images that show us what the incorrect bracket looks like, as opposed to the correct bracket. We will update this post with more information when/if it becomes available.

Update September 28, 2021

We heard from Resideo today that this issue affects a very small number of units. This error occurred on only three (3) days of production. Date codes E215, E222, and E223 are the affected production days. You can see the date code in the image above. It shows E256. If you purchase a CELL-ANT3DB Kit with one of the affected date codes, and the box has the green circle sticker mentioned and shown above, then your product is good to go. If you purchase a product with date code E256 or later, whether it has a green dot or not, the product is also good. If you purchase a product with date code E215, E222, or E223, and it does not have the green dot sticker, then you need to request a replacement mounting bracket.

You may have noticed, particularly if you have attempted to purchase an alarm communicator in recent months, that a lot of products are on backorder. This situation is related to the global chip shortage that has recently made headlines for disrupting the automotive industry.

Microchips can be found in just about everything, from ATMs to pacemakers, and in such varied products as smart pens and running shoes. Human beings love to rev up their traditionally low-tech devices in order to improve their usefulness, or at least their perceived usefulness. However, due to the COVID-19 pandemic, the chips required to make some of these improvements are currently in short supply.

The automotive industry was both a cause, and a victim, of the global chip shortage. According to TechRepublic.com, due to COVID-19, automotive manufacturers were required to shut down in 2020 along with most other businesses. But rather than take delivery of the chips they'd already ordered, they decided to cancel those orders. Chip manufacturers were forced to either pivot, or get stuck holding the bag.

Fortunately for them, the shutdown meant that a lot of people were now working and attending school from home. The need for both online access and cloud computing went through the roof, as did the sale of computers, tablets, and laptops. Add to this a huge rollout of 5G smartphones and the folks manufacturing and selling chips were recovering pretty well.

Fast-forward to 2021, the automotive manufacturers have gone back to work, but the chip producers who were forced to pivot away from them have not really been incentivized to do what it takes to increase their supply. To do so would require a major investment in building more foundries for chip production, with no guarantee that they would see the necessary return on that investment. The chip manufacturers seem to be saying, "Poor planning on your part, does not constitute an emergency on our part." So, as long as demand outstrips supply, we're likely to see shortages of any device that requires a chip. Alarm panels, communicators, peripherals such as expansion modules, the list goes on.

Experts in the chip manufacturing industry have provided various estimates as to when the chip shortage may abate. None of those estimates are within 2021. The CEO's of a couple of chip manufacturers, and an automotive industry insider were quoted in Popular Science this past August saying that they expect the shortage to last into 2022, and most likely beyond that, into early 2023. Until equilibrium is reached between supply and demand, expect to wait for some items, and to pay more for others.

Have you been affected by the global chip shortage? Are you waiting for an item that's on backorder? Leave us a comment and let us know how you're dealing with the shortage, or if you're not bothered by it at all. We'd love to hear your thoughts. Drop us a note, start a conversation or just say hello!

Resideo's Pro Series Products, including the PROA7PLUS with Amazon Alexa built in, the PROWIFIZW, PROLTE-A, PROLTE-V and all of its other peripherals have won CEPro's BEST Award for Best Integrated Security System/Module/Device/Surveillance Cameras system. This is a big win for Resideo.

Each year, CEPro Magazine announces the winners of their BEST Awards at the CEDIA Expo. CEDIA is the Custom Electronics Design and Installation Association. It represents professionals in the home automation/smart technology industry. This is the biggest trade show geared specifically toward smart home and automation integrators.

The CEDIA Expo, owned and operated by EmeraldX, LLC. was held in Indianapolis this year beginning on September 1. The 2021 show returned to an in-person format after the 2020 show was canceled due to concerns about COVID-19. Exhibitors and attendees alike were happy to meet in person once again.

The Integrated Security System/Module/Device/Surveillance Cameras award is given in the Control and Automation Category. Some other awards in this segment were for Lighting, Lighting Controls & Accessories, which was won by the Alisse Wall Control which is offered by Lutron Electronics, Motorized Shade Controls & Accessories, which was awarded to Somfy Systems for their PoE Touch Panel Room Controller. There were a number of other categories and winners.

Resideo's Honeywell Home Pro Series Products offer a comprehensive platform to support existing legacy RF sensors using the PROTAKEOVER module (available separately or in one of our kits). With the PROTAKEOVER, a customer can replace an older alarm system that used older wireless technology without having to also replace every single sensor.

This saves both time and money, allowing the customer to concentrate on adding more automation devices, or new sensors in areas that weren't protected before. For example, by not having to replace all of the existing burglary sensors, a homeowner may be able to add smoke detectors or other life safety sensors that are tied to the alarm system where they didn't have this type of protection on the older system. The PROTAKEOVER can support wireless devices from the Honeywell or 2GIG 345 MHz lineup (one or the other, but not both), sensors from the Qolsys or Interlogix/GE 319.5 MHz lineup, and 433 MHz Bosch, or 433 MHz DSC sensors.

The PROA7PLUS comes with the PROWIFIZW already installed. This module adds support for WIFI (802.11 b/g/n 2.4 GHz only) as well as Z-Wave (908 MHz North American frequency). One of the big differences between the PROA7PLUS and the PROA7 is that the PROA7 does not have a WIFI module installed from the factory. Support for WIFI can be added using the PROWIFIZW, or if Z-Wave is not going to be used, then the PROWIFI can be installed. This modular design means that you will only pay for what you intend to use.

The modular design also means that if a component should fail, only the component needs to be replaced, rather than the entire panel. In the future, when technology changes and either WIFI or cellular technology requires an update, only the modules will have to be replaced in order to keep the panel current. If you've ever had to replace a panel with numerous security sensors, or Z-Wave automation devices, you'll know that this alone makes the Pro Series panels worth considering.

With built-in Amazon Alexa for both the PROA7PLUS panel itself, and the PROWLTOUCH Pro Wireless Touchscreen Keypad you can control the system as well as automation devices using just your voice and the Total Connect 2.0 Skill for Alexa. Some of the Alexa features supported are flash briefings, weather, time, add to calendar, create shopping lists, answer general questions, and more. Some features that are not supported are the ability to read books aloud (Audible) and the ability to place calls or Drop-in to another Alexa device.

Tell us what you think of the Resideo and Honeywell Home Pro Series Panels. Do you think these new panels are worthy of accolades? Have you had an experience with one of these systems that you'd like to tell us about? Leave a comment below, we'd love to hear what you think.

Entergy Mississippi utility subscribers will soon be eligible to sign up for the Alarm.com Give Back, Get Back Program. The program allows Alarm.com users with a smart thermostat to receive incentives for allowing Entergy Mississippi to adjust their thermostat during peak summer months.

For enrolling in this program, Entergy Mississippi will send subscribers a one-time $50 sign-up incentive. In addition, subscribers who remain enrolled will receive a $25 bill credit at the end of each year that they are enrolled. If for any reason a subscriber decides they do not wish to remain in the program, they can opt out.

To be eligible, users must meet the following criteria:

• Be an Entergy Mississippi residential customer with the electric service in your name.
• Use an eligible internet-connected smart thermostat for cooling.
• Allow Entergy Mississippi to make brief, small thermostat adjustments on days of high energy demand.

Once you sign up, it will take about four (4) to six (6) weeks from the time you are accepted into the program to receive the $50 incentive check. The $25 credit at the end of the year will be applied directly to your utility bill. The adjustments Entergy will make are of four (4) degrees or less and will only occur during peak hours of electric demand beginning on June 1 of each year, and ending on September 30. Most customers will never notice a difference in their comfort.

Just about any thermostat that can be used with Alarm.com will qualify to be used with this program. Below is a list of approved thermostats:

Eligible users can opt into this program directly from the Alarm.com website when any compatible Alarm.com thermostat is used. Just go to the Thermostat Card after logging into your Alarm.com account. This must be done from the website, it can't be done from the app at the time of this writing. Click the > symbol on the Thermostat card. If you have an eligible thermostat, you should see an option for Give Back, Get Back. Click this option, then click Settings and Notifications and follow the instructions.

If you're not in the Entergy Mississippi market area, never fear. You may still live in an area where the Demand Response Give Back, Get Back program is available. We've written numerous blogs in the past for different areas. Alectra Utilities in Ontario Canada, LA Department of Water and Power in California, Duke Energy of Indiana, and Magic Valley Electric Coop, Delaware Electric, and Wabash Valley, and Baltimore Gas & Electric are just a few of the places whose utilities participate in this program. Alarm.com continues to add partners as time goes on. If you don't yet have a smart thermostat that supports this feature, now may be the perfect time to upgrade to one! Then, by this time next summer, the thermostat will likely have already paid for itself.

What do you think about Alarm.com's Give Back, Get Back program? Is it something you fell is worthwhile? Perhaps you're already enrolled in the program in another market. Leave us a comment below and let us know what your experience has been like. It may seem like a very small contribution toward lowering your carbon footprint and contributing to conservation, but every little bit helps. Until next time, stay safe!

2GIG has announced the release of their first big firmware update for the 2GIG Edge. This update adds support for image sensors in the form of the 2GIG-IMAGE3. In order to support image sensors, the 2GIG XCVR3-GC3 must be installed. Image sensors can be used without losing any other features.

The 2GIG Edge is a great addition to the 2GIG panel lineup. It has built-in facial recognition, Z-Wave Plus V2 (700 Series) support, up to four (4) Smart Area partitions, Bluetooth disarming, and so much more. One of the disappointing aspects of the panel rollout, is that it didn't support image sensors at the time of its release. That problem is now rectified with the new 3.1.0.011 firmware.

If you have a 2GIG Edge, then there are a couple of ways that you can get your panel updated. Alarm.com is still in the testing phase with this firmware, so it can't be pushed remotely quite yet, but remote over-the-air (OTA) updates will be available soon. Once this form of upgrade is available, you'll need to request the update from your alarm dealer. If your panel has a WIFI connection, the update will be completely free. If your panel connects to Alarm.com via cellular only, then a small fee will be incurred when updating OTA.

If you're an Alarm Grid monitoring customer, you can request the upgrade by emailing support@alarmgrid.com. Once the update is available, we'll verify the cost, if any, and if you give the go ahead, we'll push the update to your panel, and pass the cost along to you on your next monthly monitoring bill, with no markup. Remember, there will only be a fee if your panel connects to Alarm.com via cellular only. The cost for this type of update varies, depending on the size of the file to be downloaded. It could be as little as fifty-cents, or as much as a few dollars.

The other way that your panel can be updated is via USB. There is a USB port on the top of the 2GIG Edge. You can download the firmware update files from Alarm Grid here. This is a free download. Use a standard USB drive with at least 1GB capacity, and not more than 16GB capacity. Be sure the drive is formatted using FAT32, and that it has only one (1) partition. The file you download should be saved to the root directory of the USB drive. Full instructions for downloading and upgrading can be found here.

Once the file has been downloaded to the USB drive, remove the drive and take it to the 2GIG Edge panel. The USB port is on top of the panel, covered by a rubber boot. Remove the boot, and insert the drive. A message should appear on the panel, letting you know that an update is available. Press "Update", enter either the Installer Code (default 1561) or Master Code (1111) and the update will then proceed. Be sure the panel has AC power, and that AC power is not interrupted during the update process. The panel will reboot and provide a message letting you know when the update is complete. Remove the USB drive and reinsert the rubber boot.

If you have a 2GIG Edge Remote Keypad, it will be updated by the 2GIG Edge panel, once the panel has completed updating. Be sure the keypad has AC power and that it is connected to WIFI and to the Edge panel. You can verify this by making sure the keypad shows the panel home screen, and the proper panel status. Once the panel has been updated, it should automatically update the keypad. Again, once the firmware has been installed, the keypad will reboot to complete the update process.

In addition to support for image sensors, this firmware also corrects a few known issues regarding WIFI connection problems, and both remote keypad and main panel touchscreen issues. You can read the full firmware Release Notes Here.

So, what do you think about this firmware update? Do you have a 2GIG Edge and want to share your experience with it? Have you been anxiously awaiting image sensor support? Leave a comment below and let us know your thoughts. We always look forward to hearing from you.

Today, Resideo and Honeywell Home released Technical Notification #63. This bulletin describes a compatibility issue between some 6160RF keypads and the 5800WAVE and/or 5800RL. Keypad Date Codes D147 - E049 may be affected. Customers with the issue can return the keypad for a replacement.

The 6160RF is one of our most recommended products for those using a VISTA system. It solves two potential problems by providing both a programming (Alpha-Numeric) keypad, and a high-capacity transceiver. High-capacity means that as a receiver it can support as many wireless zones as the panel allows. Depending on the panel, this equates to as many as 249 wireless zones. As a transceiver, it can support all bi-directional 5800 Series devices. It does this using a House ID protocol in most instances.

The Honeywell 5800RL and the Honeywell 5800WAVE are two devices that receive status information from the panel through a transceiver using a House ID. The 5800RL is a wireless relay module with two relays. Relay A activates following the siren output of the panel. Any activity that causes the siren to sound will also cause the relay to activate. When the siren stops sounding, either because bell timeout has been reached, or because someone has disarmed, the relay goes back to its OFF position. The 5800RL is customarily used to add a high-current siren in a location where it is impossible to wire from the desired location all the way back to the panel. Relay B on the 5800RL follows the panel's arming state. This can be used to externally show the panel's armed status using an LED.

The 5800WAVE is a wireless siren. It also follows the panel's siren output. It provides an 85 dB alarm sounder in a location where a wired siren cannot be installed for any reason. It plugs into an AC outlet, and has its own battery for backup power. The problem described in the bulletin exists with only certain 6160RF keypads. These keypads fall within a particular date code range, and have a specific firmware version.

For the affected 6160RF keypads when used with the wireless siren or relay, the 5800RL Armed Status Relay (Relay B) may not provide the proper status. It may show Armed when the system is actually Disarmed, or vice versa. The 5800WAVE siren may also behave improperly, with the siren either continuing to sound when it should shut off or not sounding when it should. Remember, the issue is not with the 5800RL or the 5800WAVE, but with the 6160RF keypad.

To determine if you have a 6160RF keypad that is affected by this issue you need to check two (2) things. The date code of the 6160RF, and its firmware version. To check the date code you must open the keypad. Press in the two (2) locking tabs on the bottom edge of the keypad, then pull the front toward you. The Date Code should be either printed on the circuit board in black ink, or may be on a small white sticker on the board. It will be a letter followed by a 3-digit number. With the letter indicating the year of manufacture, and the number indicating the day of that year. The Date Codes to look for are: D147 - E049. This equates to May 26, 2020 through February 18, 2021. This is a date code range, so if your date code shows D226, then it is within the range. If it shows E037, it is within the range. If it shows D025 or E059, that is not within the affected range.

If you are using a 5800RL and/or a 5800WAVE with a 6160RF, and you are having issues like those described above, and you confirm that you have a keypad within the affected date code range, then you need to confirm the firmware version. Only keypads that fit the date code criteria and have Firmware Version 1.06 are affected by this particular issue. If you are having issues but with different products or with the same products within a different date code range, then you should troubleshoot with your alarm dealer or with Resideo technical support as a separate, unique issue.

However, if you need to confirm the firmware version of your 6160RF keypad, power down and back up. You can either power down the entire system (preferred), or just the keypad. In order to power down the keypad, you would need to remove the power wires at the keypad. To remove the wires at the keypad, you must remove the front as described above. Once the keypad has been taken apart, unscrew the red wire and remove it from the terminal. It is very important that the only thing this wire touches is the terminal you remove it from. Touching anything else with this wire could cause damage as it is a "live" wire. If you choose to power down the entire panel, you may need one person to perform the power cycle while the other person watches the 6160RF, depending on how far the keypad is from the transformer. Upon powering up, the keypad will display its version information. If it displays KeyPad Ver. 1.06, and all the other criteria above have also been met, then the keypad should be replaced.

If any of the criteria mentioned above are not met, if you aren't using a 5800WAVE and/or 5800RL, for example. If your keypad doesn't fall within the date code range, or if it does fall within the date code range, but the keypad firmware version is NOT version 1.06, then you do not need to replace the 6160RF. Only 6160RF devices that meet all of the above criteria should be replaced. In all other ways, the 6160RF keypad should behave as expected. If you would like to read the full Technical Notification, click here.

If you purchased a 6160RF from Alarm Grid and you are affected by this compatibility issue, please reach out to us by emailing support@alarmgrid.com. We will be happy to arrange a warranty replacement of your product once we confirm that the criteria are met. Remember that our support hours are Monday - Friday from 9 am - 8 pm Eastern Time.

We're back again with four (4) more videos. We rejoin Jorge and Michael with videos on the 2GIG Edge and the Honeywell Home PROA7PLUS. Michael discussed the PROA7PLUS support for 5800 series sensors. Jorge provides several tutorials on the 2GIG Edge. Enjoy these videos from Alarm Grid.

Honeywell Home PROA7PLUS: Compatible with Honeywell 5800 Series Sensors

In this video, Michael from Alarm Grid discusses the Honeywell Home PROA7PLUS' support for Honeywell's legacy 5800 Series Wireless Lineup. In order for the panel to support these sensors, a Honeywell Home PROTAKEOVER module must be installed. This module allows the panel to support one (1) of five (5) legacy RF frequencies. Only one (1) PROTAKEOVER is supported per panel.

2GIG Edge: Compatibility With 2GIG Sensors

In this video, Jorge discusses the ability of the 2GIG Edge to support both encrypted and unencrypted 2GIG Sensors. It may seem as though it should go without saying that a 2GIG panel supports 2GIG Sensors, but with newer panels supporting encrypted sensors, and new sensor lineups, it's good to be 100% sure before making a purchase, particularly if you have existing 2GIG sensors installed. The 2GIG Edge supports all of the 2GIG sensors.

2GIG Edge: Z Wave Support

Jorge is back again to talk about how the 2GIG Edge supports Z-Wave devices. This panel has the most advanced version of Z-Wave currently available with the 700-Series Z-Wave Plus V2 chip onboard. When used with a commensurate 700-Series Z-Wave device, all of the great new features that are included in this latest version. Some of these features include S2 encryption for all Z-Wave Plus V2 certified devices as well as SmartStart and 128-bit AES encryption. You can see a comparison between all three Z-Wave versions here.

2GIG Edge: Default Master Code

Jorge really knows his stuff when it comes to the 2GIG Edge! Here he is talking about the default Master Code on the 2GIG Edge (1111) as well as information on how to change the Master Code and also what the default Installer Code is (1561). If you happen to be moving and leaving behind an alarm system, please check out this post that discusses proper etiquette when leaving behind an alarm system for a new home or business owner.

That's the recap, we hope these videos will help you with your alarm system. We look forward to feedback, if you have comments or suggestions drop us a comment in the space below. We're here Monday - Friday from 9 am - 8 pm Eastern. You can reach us via email at support@alarmgrid.com

The police department in Sandy Springs, GA is one of several that adhere to a policy of Verified Response when it comes to burglar alarms. They require proof that a crime has occurred before they will respond. Proof can come in one of several forms, which we will be discussing here.

Different police jurisdictions define verified response in different ways with different verification criteria. In some jurisdictions, a second burglar alarm activation on a different zone within the same address occurring within a certain period of time qualifies as verification. For others, there must be audio, video, or onsite verification before the police will respond. In Sandy Springs, GA, the latter type of verification is required. The full Alarm Dispatch Guidelines for Sandy Springs, GA can be found here.

This is not to say that the City of Sandy Springs or any other police department that otherwise requires verification won't respond to any type of alarm without proof of an issue at the site. For most jurisdictions, if there is a Panic, Duress, Hold-up, Medical, CO, Elevator or Fire alarm, the requirement for verification is waived and immediate dispatch can be requested. But, at least in the case of Sandy Springs, if authorities respond and there is no evidence of criminal activity or any other emergency, then false alarm fees will apply.

Furthermore, if a monitoring station employee requests public safety dispatch on an alarm based on audio or video proof that a crime is occurring or has occurred, then Sandy Springs requires that they submit proof of verification within 24 Hours of the dispatch request. Failure to do so will incur additional fines! Proof can either be described to the monitoring station employee by the end-user after checking their cameras or other means of verification, or it can come from the monitoring station employee themselves having reviewed audio or video evidence. The burden of proof has been placed squarely on the monitoring company.

If a customer has an alarm system that uses Audio Alarm Verification, sometimes referred to as 2-Way Voice, then the monitoring station can use this to verify if an unauthorized individual is onsite. In the case of Sandy Springs, silence does not count as proof of an issue, the monitoring station dispatcher must hear footsteps, talking, sounds of rummaging, or other proof of an issue at the site. If the customer has video surveillance, either the customer, or in some cases the monitoring station, can use the video system to verify if an alarm is an actual break-in. The customer may even have a friendly neighbor who is willing to receive a notification from the alarm monitoring company and will go and check things out for them and report back.

However, not every monitoring company will support 2-Way Voice. Currently at Alarm Grid, we don't support this option. And not every customer wants to blanket their property with security cameras. Some properties are too large, or too far away from neighbors to make relying on a neighbor a viable option. In these cases, the best option may be to employ a guard service.

In the past few years, Alarm Grid has partnered with a company called Vet Sec to provide an onsite guard response to monitored locations in jurisdictions such as Sandy Springs. Vet Sec employs guards, in most cases these guards are unarmed or they may be armed with non-lethal weapons (tasers). Once an alarm occurs, the monitoring station will contact Vet Sec, rather than the local police department. A single guard will respond and check the location for signs of a break-in or any other criminal activity, such as vandalism. If evidence of a crime is found, they will notify the monitoring station and wait up to 30 minutes for a key holder and the authorities to arrive. In exchange, they charge a fee for this site visit. The price may vary by location. In most cases, the police should respond within 30 minutes, but if it takes longer for them to arrive, and the customer or other key holder wants the guard to wait with them, then additional fees may apply.

There are several great things about this service. For one, just like with Alarm Grid monitoring, there is no contract so a customer can cancel at any time. Also, this is a "pay as you go" service, so a customer is only billed if a guard actually responds to their monitored location. The fees are billed to Alarm Grid and are then applied to the customer's monthly monitoring fee on the next automatic bill date. Alarm Grid does not markup this fee, we simply pass the fee along to the customer. What we pay, you pay.

Areas in the United States where Verified Response is Required:

Please keep in mind that this list is something that may evolve with little notice. It may be difficult to keep the list 100% accurate, but we will do our best. There have actually been a few places where the police department tried using verified response, and then changed their mind due to increases in property crime. San Jose, CA is one that comes to mind. It was reported in 2019 that they had decided to change their policy and move away from requiring verified response.

You may have noticed that the list above didn't feature any locations from our neighbor to the north. There are a couple of places in Canada that require a version of verified response. Winnipeg, Manitoba, and London and Toronto, Ontario have all adopted a more lax definition of this type of verification. In all three of these locations, the police department will accept two or more activations of two or more separate burglary zones as a form of verification. Currently, Alarm Grid does not offer a guard service in any of the Canadian provinces. If this changes, we'll be sure to update this blog post.

So, of course the burning question is, "How much does it cost?" For most locations the charge is $45 per site visit. There are a few locations where the price differs. In Sandy Springs, GA, the price is $68 per site visit. In Albuquerque, NM customers currently pay $57.07 per visit, and in Eugene, OR the price is $60 per site visit.

What do you think of the Verified Response Policy recently implemented in Sandy Springs, GA? Is it overdue, or overreach? Tell us what you think in the comments below. We'd love to hear from you. Stay tuned to our blog for more exciting security industry news. If you need help figuring out what system you have in the house you just moved into, or you're looking to upgrade an existing system, or to install one for the first time, reach out to us via email at support@alarmgrid.com. We're here Monday - Friday from 9 am to 8 pm Eastern. We look forward to hearing from you!

Qolsys recently released a service bulletin describing an issue with certain IQ Hardwire 16-F units. This issue affects both the small enclosure and large enclosure versions. Under certain circumstances, affected units can signal a false tamper/tamper restore message for connected zones.

Qolsys TSB #210708, which was released on July 8, 2021, describes this issue, and the corrective action Qolsys is taking to remedy the problem. They do not provide a lot of information regarding what "conditions" bring about this behavior. We have asked for more detail, and if more information is forthcoming, we will provide updates here in our blog.

Rest assured that only a certain number of these devices are affected, and we will provide users with the necessary information to determine if they have one of these units. Qolsys IQ Hardwire 16-F units that were manufactured outside of the window in question are not affected and should not exhibit this behavior.

How to determine if your Qolsys IQ Hardwire 16-F small enclosure (SKU: QS7133-840) is affected:

On the unit itself, or on the box that the unit came in, check the Revision Sticker. This will appear as a bar code on the sticker and will be marked with SN: and DL: If the 4th character of the SN, moving from left to right, is a "C" then the Qolsys IQ Hardwire 16-F small enclosure should be returned/replaced. This sticker may be found on the rear of the unit and may require that you dismount the unit from the wall to get access it.

How to determine if your Qolsys IQ Hardwire 16-F large enclosure (SKU: QS7134-840) is affected:

On the Qolsys IQ Hardwire 16-F large enclosure, the way you determine the revision is the same, but the revision information is different. On these units the revision to be on the lookout for is "B" rather than "C". This sticker should also appear on the unit itself as well as on the box that the unit comes in. Since these devices come from the factory with an enclosure, the sticker may be on the enclosure rather than the printed circuit board. Unfortunately, it may also be on the back of the enclosure, requiring that it be removed from the wall to be accessed. When reading the sticker, the 4th character when viewing the SN from left to right is "B" on affected units. See the example below:

Qolsys has pulled back available affected stock to correct this issue. Units that may have been affected, but have since been pulled back into manufacturing and reworked or replaced, will sport a sticker that says "TEST OK".

If you purchase a Qolsys IQ Hardwire 16-F that falls within the Revision range discussed above, but the item has a "TEST OK" sticker affixed somewhere on the packaging or the unit itself, then you do not have to worry about this issue. If you purchased a Qolsys IQ Hardwire 16-F prior to the date that this notice was released, and your device falls within the revision range discussed above, then you should contact your distributor to discuss replacing the unit. Per Qolsys, you should do this even if you haven't observed the behavior described in this Technical Service Bulletin.

If you are an Alarm Grid customer, and you purchased an affected unit from Alarm Grid, you can contact us at support@alarmgrid.com. We are here Monday - Friday from 9am to 8pm ET. If you prefer to speak to us by phone, you can reach us at 888-818-7728. It is our pleasure to assist you with any and all of your alarm needs. Stay safe!

We have a quick and easy tip for those using Z-Wave locks with Honeywell and Resideo ProSeries Panels like the Honeywell Home PROA7PLUS. You can have your panel user code pushed down to your Z-Wave lock, and you can also have your system automatically disarm when you enter that code into the lock.

Setting this feature up will offer some great convenience in your life. You can imagine walking up to your home, entering your panel code into your Z-Wave lock, the door unlocking, and then your system disarming, without you needing to interact with the panel at all, and then going about your day. We'll show you how to make it happen.

You can set this feature up for any panel code that you have programmed on your ProSeries System. Begin from the main screen, and choose the three (3) horizontal bars button at the bottom, followed by Settings, then User Management. Enter your Master Code (default 1234, but usually changed) or your Installer Code (default 4112) to get in. Then select the user with the code you want to use at the lock. Scroll down to Z-Wave Lock Control, and you can choose one of the following three (3) options:

• None - Turns the feature off
• Sync User Code to Lock - The code will be pushed to the lock so that you can unlock using the code.
• Sync User Code to Lock & Disarm - The "money" option! The code will be pushed to the lock so that you can unlock using the code, AND the ProSeries System will disarm when you enter the code and unlock the lock!

Just choose the option that you want for that code (you know which one we recommend), and then press the black Save button in the upper-right corner. You will need to provide the system's Master Code to confirm the change, and then you're all set! We can't state enough how cool this feature is, so take advantage of it!

But before you go and make your life more convenient, why not make your life more EXCITING by leaving a comment on the Alarm Grid Blog? Let us know what you think of the feature. Have you tried it out before? Are you going to test it now. Do you need to buy a Z-Wave lock first? How about the Yale YRD226? We think that's a handsome lock, and it will look great in your residence. We promise! Anyway, stay tuned for more great content like this on the Alarm Grid Blog, coming soon!